Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s Plus
Samsung Galaxy S7
Apple® iPhone® 6s
Samsung Galaxy S® 5
Moto Z Play Droid Edition
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 6
Apple® iPhone® 7 Plus
Apple® iPhone® 5s
Samsung Galaxy S7 edge
DROID TURBO 2
Samsung Galaxy S® 4
Samsung Galaxy Note5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® 5c
Verizon Ellipsis™ 7
Samsung Galaxy J3 V
Ellipsis™ Jetpack® MHS800L
Apple® iPhone® SE
Droid Turbo in Ballistic Nylon
Samsung 3G Network Extender
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5
Droid Turbo by Motorola
DROID MAXX by MOTOROLA
Google Pixel
LG G5
Verizon Ellipsis® 8
Apple® iPad® 2
LG G4™
Moto Z Force Droid Edition
LG G3
Samsung Galaxy J3 (2016)
Samsung Galaxy J1™ Prepaid
Samsung Galaxy Core Prime™
Samsung Gusto® 3
LG Revere® 3
Apple® iPhone® 4s
Apple® iPhone® 4
Google Pixel XL
LG Cosmos™ 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon MiFi® 4G LTE Global USB Modem U620L
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
LG V10™
Samsung 4G LTE Network Extender
Verizon Wireless Home Phone
Samsung Galaxy Note® 3
Samsung Galaxy S® III
Hum by Verizon
Pantech 4G LTE Global USB Modem UML290
LG G Vista
DROID MAXX 2
LG Optimus Zone™ 3 Prepaid
Verizon LTE Internet and Home Phone
HTC Desire® 526
Stylo™ 2 V
GizmoGadget™ by LG
GizmoPal™
DROID MINI by MOTOROLA
Casio G'zOne Commando®
DuraForce PRO with Sapphire Shield
V20™
DROID RAZR M by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy Note7
Brigadier™ by Kyocera
Samsung Convoy® 4
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
DuraXV
Verizon Ellipsis® 10
Samsung Convoy™ 3
Moto Z Droid Edition
GizmoPal® 2 by LG
LG G2
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Casio G'zOne Commando® 4G LTE
Moto G™ by Motorola
Verizon 4G LTE USB Modem 551L
HTC Desire® 530
Ellipsis™ Jetpack® MHS815L
LG Extravert™ 2
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
HTC One® (M8)
LG Octane™
Verizon 4G LTE USB Modem UML295
DROID ULTRA by MOTOROLA
Moto G Play
Samsung Galaxy Note® II
HTC One M9
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Galaxy S® 4 mini
Samsung Gusto® 2
LG K4™ LTE
Sony Xperia® Z3v
Galaxy Note® Edge
Samsung Galaxy Tab® 2 (10.1)
Samsung Convoy™ 2
DROID TURBO 2 - Designed by You
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
Gear S2
Verizon Wireless AirCard® 595
DROID INCREDIBLE 4G LTE by HTC
Samsung Intensity™ II
BlackBerry® Bold™ 9930 smartphone
LTE Internet (Installed)
LG Exalt™
PRIV™ by BlackBerry®
Galaxy Tab E
iPad® Air 2
Samsung Brightside™
Nexus 6
Nokia Lumia 928
Galaxy Tab E (8.0)
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Gear S®
Samsung Galaxy Tab S2
HTC Desire® 626
Nokia Lumia 822
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Kyocera DuraXV+
Moto X™ (2nd Gen.)
Samsung Galaxy Tab® 2 (7.0)
Moto X™ by Motorola
Microsoft Surface 3
HTC 10™
DROID RAZR by MOTOROLA
LG Terra™
Moto E™ Prepaid
LG Revere®
LG Optimus Zone™ 2 Prepaid
Apple® iPad® mini with Retina display
ZenPad™ Z10
LG Exalt™II
HTC One®
LG Optimus Exceed™ 2
LG Cosmos™ 2
Transpyre™ Prepaid
iPad Pro™ (9.7-inch)
Samsung Intensity™ III
G Pad™ 10.1 LTE
BlackBerry Classic
Samsung Convoy™
LG Accolade™
Pantech Breakout™
Apple® iPad® Air™
LG Revere® 2
DROID RAZR MAXX HD by MOTOROLA
ZenPad™ Z8
Samsung Galaxy S® III mini
Verizon Wireless USB760 Modem
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab®
Samsung Gusto®
Ellipsis® Kids
HTC One® (M8) for Windows®
Nokia Lumia Icon
LG enV®3
LG Vortex™
LG G Pad™ X8.3
Motorola RAZR V3m
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy Tab® (10.1)
DROID RAZR MAXX by MOTOROLA
DROID DNA by HTC
G Pad™ 7.0 LTE
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
Lancet™
Verizon Ellipsis™ 8 HD
Apple® iPad® mini
Casio G'zOne Ravine®
Lancet™ for Android™
Enact™ by LG
Spectrum™ 2 by LG
LG VX8300
Apple® iPad® with Wi-Fi + 4G
iPad® mini 4
Samsung Haven™
LG Cosmos™
Lucid™3 by LG
Motorola XOOM™ 4G LTE
Motorola MOTO™ W755
Dell™ Vostro™ V13 Laptop
Nokia 2366i
DROID RAZR HD by MOTOROLA
DROID BIONIC by MOTOROLA
Motorola Barrage™
Watch Urbane™ 2nd Edition LTE
Casio G'zOne Boulder®
BlackBerry® Bold 9650 smartphone
Samsung Galaxy Tab® 4 (8.0)
Pantech Hotshot™
BlackBerry® Z30 smartphone
LG enV®2
Samsung Galaxy™ Stratosphere™ II
Samsung Galaxy Camera®
Delphi Connect with 4G LTE Mobile Hotspot
DROID 4 by MOTOROLA
Lucid™ by LG
Samsung Intensity™
Apple® iPad® with Retina display
HTC One® max
DROID X by MOTOROLA
LG Migosm
DROID X2 by MOTOROLA
BlackBerry® Pearl™ Flip 8230 smartphone
Samsung Galaxy Stellar™
Verizon Converged VOIP Device
LG enV® TOUCH
Samsung Galaxy Note® 10.1
HTC One® remix
Hydro ELITE by KYOCERA
Samsung Alias™ 2
Nokia Lumia 2520
Samsung Smooth™
Samsung Illusion™
LG VX5500
Samsung Galaxy Note® Pro
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
Samsung Knack™
Pantech Jest™ 2
LG Cosmos™ Touch
Lucid™2 by LG
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Intuition™ by LG
Windows Phone 8X by HTC
DROID CHARGE by SAMSUNG
Verizon GizmoTab™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Gear S2 classic
Samsung Fascinate™
Sony Xperia® Z2
Verizon Wireless AirCard® 595U USB Modem
LG Extravert™
Samsung ATIV SE™
Samsung Galaxy Tab® S
HP Elite x2 1012
Verizon Wireless UM175 USB Modem
Samsung Galaxy Note® 10.1 2014 Edition
Pantech Perception™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
BlackBerry® Curve™ 8330 smartphone
Motorola W385
LG VX5400
LG Optimus Zone™
Samsung Galaxy™ Stratosphere™
Verizon Wireless USB720 Modem
Casio G'zOne Rock™
iPad® mini 3
Samsung SCH-u340
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Galaxy Legend™
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
BlackBerry® Storm2™ 9550 smartphone
DROID 3 by MOTOROLA
HTC Desire® 612
Samsung Galaxy Tab® (7.7)
Samsung ATIV Odyssey™
HTC Rhyme™
LG VX8360
Pantech Marauder™
HP Spectre x2
DROID INCREDIBLE by HTC
Samsung Galaxy View
Casio G'zOne Brigade®
Samsung Reality™
Jetpack® MiFi® 7730L
Samsung Juke
Verizon Wireless G'zOne Type-S
DROID 2 by MOTOROLA
LG Dare™
Samsung Alias™
LG Ally™
Pantech Caper™ Prepaid
Delphi Connect
Verizon Wireless USB727 Modem
LG Voyager™
LG VX8350
DROID 2 GLOBAL by MOTOROLA
Verizon Wireless UM150 USB Modem
BlackBerry® Curve™ 9330 smartphone
Apple® iPad®
Spartan GoCam™
Verizon Wireless Escapade®
LG Chocolate® Touch
HTC Rezound™
Revolution™ by LG
Motorola Adventure™ V750
Spectrum™ by LG
Samsung SCH-u410
LG VX5300
Moto X™ - Designed by You
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Sharp KIN™ ONE
Luge™ by Motorola Prepaid
Sierra Wireless AirCard® 555D
BlackBerry® Curve™ 8530 smartphone
LG VX5200
Motorola MOTO™ VU204
Verizon Wireless CDM8975
Verizon Wireless Coupe™
Samsung Omnia® II
Samsung SCH-u430
Motorola E815
Verizon Wireless PC5750 PC Card
Samsung SCH-a870
LG Chocolate®
LG VX3200
Pantech Crux™
Casio G'zOne Ravine® 2 Non-Camera
Sony Xperia® PLAY
Samsung SCH-u540
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Salute™
Pantech PN-210
DROID PRO by MOTOROLA
Motorola V325
LG VX8700
G'zOne Boulder™ Black and Silver
Sierra Wireless AirCard® 580
LG Optimus Exceed™
Motorola MOTOKRZR K1m
Samsung SCH-a930
Motorola XOOM™
Samsung N150 Netbook
HTC Trophy™
BlackBerry® Torch™ 9850 smartphone
Casio EXILIM
Samsung Gem™
BlackBerry® Curve™ 9370 smartphone
DROID XYBOARD 8.2 by MOTOROLA
HP® Mini 1151NR Netbook
LG enV®
LG VX8100
LG Versa™
Samsung SCH-a650
Verizon Wireless Razzle™
Motorola CITRUS™
LG VX6100
LG Clout™
Motorola W315
LG Enlighten®
BlackBerry Classic Non-Camera
Samsung Rogue™
Samsung Continuum™
Samsung Zeal™
LG Chocolate® 3
LG VX3300
DROID R2D2 by MOTOROLA
BlackBerry® 8830 World Edition smartphone
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung FlipShot®
Motorola Entice™
Samsung SCH-a950
Gateway® LT2016u Netbook
Samsung Trance™
Nokia 2705 Shade™ Non-Camera
Motorola MOTO Q™ 9c
Compaq® Mini CQ10-688nr Netbook
Motorola V60s
Samsung Glyde™
Verizon Wireless CDM 7075
Samsung SCH-a850
HTC Touch Pro™
HP® Mini 311-1037NR Netbook
Motorola Rival™
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola DEVOUR™ with MOTOBLUR™
Pantech PN-215
Samsung Sway™
Motorola RAZR V3m in Gray
LG Fathom®
Verizon Wireless CDM8950
Nokia 7705 Twist™
Kyocera KX414
Verizon Wireless PN-300
Motorola V325i
Motorola Krave™ ZN4
Motorola MOTO™ Z6c World Edition
HTC Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless USB1000 Global USB Modem
LG VX9400
Kyocera KPC650
Sharp KIN™ TWO
Nokia 6205
LG VX4500
HTC Merge®
Verizon Wireless Adamant™
DROID ERIS by HTC
Samsung Omnia®
LG Glance™
Nokia 7205 Intrigue™
Nokia 2128i
Kyocera SE47
Kyocera KX2
Samsung i700 Pocket PC
Samsung SCH-a310
LG VX4700
Kyocera KX1v
BlackBerry® Curve™ 9310 smartphone
Kyocera KX444
Verizon AD3700 Global USB Modem
Samsung SCH-a670
Sharp KIN™ TWOm
Verizon Wireless Blitz® Prepaid
Nokia 6236i
LG VENUS™
Samsung SCH-u620
Nokia 2605 Mirage
Jest™
Motorola RAZR V3c
Verizon Wireless U630 PC Card
Kyocera K323
Motorola V265
Kyocera K404
Nokia 2705 Shade™
Motorola Rapture™ VU30
HP® Mini 210-1076NR Netbook
Samsung SCH-a795
Samsung SCH-i730
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Motorola V276
Samsung SCH-a630
Motorola MOTO™ Z6cx World Edition without Camera
Nokia 6315i
Motorola MOTO Q™ music 9m
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Pantech PN-820
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
BlackBerry® 7750
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola T300p
Motorola V710
Nokia 6305i
Samsung SCH-a790
LG VX6000
LG VX2000
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Verizon KPC680 ExpressCard®
Nokia 3589i
Motorola C343
HP® Pavilion dm1-3010nr Notebook
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Sharp KIN™ ONEm
Nokia 2285
Motorola V120e
Samsung Gleam®
Nokia 6215i
Nokia 6015i Prepaid
Motorola A840
LG VX4650
LG V
Watch Sport™
Samsung Renown™
Motorola MOTOSLVR L7C
Samsung SCH-u550
BlackBerry® 7250
Samsung SCH-a890
Samsung SCH-i760
Verizon Wireless V740 ExpressCard
Samsung SCH-a970
Samsung SCH-i830
HTC Apache XV6700
Motorola V65p

Verizon Tones: Ringtones and Ringback Tones FAQs

General Information
  1. What's the difference between a ringtone and a Ringback Tone?

    Ringtones are downloaded to and played by your phone. You'll hear a ringtone when someone calls you, provided your phone isn't set to vibrate or silent.

    Ringback Tones aren't downloaded to your phone. Instead, the Ringback Tone is played by our network to your callers before you answer the call or the caller is diverted to voicemail. The person calling you hears the Ringback Tone.



  2. What is a Ringback Tone?

    Ringback Tones is a personalization service, which replaces the standard ringing sound for your friends and family to enjoy when they call you. Instead, you choose a song or clip for your callers to hear before you pick up a call or they're sent to voicemail.



  3. What kinds of ringtones and Ringback Tones are available?

    Over 90,000 ringtones and Ringback Tones are available in a wide variety of genres. If you can't find the title you want by genre, try searching by artist name or song title. Playlists are also available to purchase a collection of Ringback Tones at a discounted cost.



  4. How much do ringtones and Ringback Tones cost?

    Ringtones are $2.99 each. Ringback Tones are $1.99 each.

    Notes:

    • The Ringback Tones service is also $0.99 per month for each phone on your account using Ringback Tones.

    • When you buy a Ringback Tone, you're also buying a license to use it for a year.

    • Ringtones and Ringback Tones can't be shared with other phones on your account. For example, if two people on the same account want the same ringtone, each person will have to purchase it.


  5. What is a Ringback Tones Playlist?

    A Ringback Tones Playlist includes several different Ringback Tones that rotate each time you receive a call. Playlists improve the calling experience by adding variety. There's no additional charge for using Playlist. You can create up to 5 Playlists.

    Learn more about Ringback Tones Playlists from our How to Use Guide.



  6. How many ringtones can I purchase?

    You can purchase an unlimited amount of ringtones.

    Note: Ringtones and Ringback Tones can't be shared with other phones on your account. For example, if two people on the same account want the same ringtone, each person will have to purchase it.



  7. How many Ringback Tones can I purchase?

    You can purchase up to 100 Ringback Tones and Playlists. To purchase more than 100 Ringback Tones, you must first delete one or more Ringback Tones already on your profile.

    Note: Ringtones and Ringback Tones can't be shared with other phones on your account. For example, if two people on the same account want the same ringtone, each person will have to purchase it.



  8. Can I preview Ringback Tones free of charge?

    You can preview Ringback Tones through the Verizon Tones app on your smartphone or basic phone and from the Media Store on a computer. Previewing Ringback Tones will use data.

    Learn how to preview and purchase Ringback Tones from our Verizon Tones How to Use Guide.



  9. How can Mac® users preview ringtones and Ringback Tones?

    Mac users will need to download Windows Media® Player for Mac. If you use a Macintosh operating system, please visit Microsoft's website for instructions on where and how to download Windows Media Player for the Mac.

    Mac is a registered trademark of Apple Inc.



  10. How do I purchase a Ringback Tone?

    You can purchase Ringback Tones from the Verizon Tones app or the Ringback Tones Media Store on a computer. For more information about downloading, managing, previewing and purchasing Ringback Tones, see our Verizon Tones How to Use Guide.

    Note: To purchase Ringback Tones you'll need to add the Ringback Tones feature to your account. Learn how to add the Ringback Tones feature to your account.



  11. Can I purchase ringtones or Ringback Tones for another number on my account?

    No, you aren't able to buy ringtones or Ringback Tones for someone else on your account. To purchase ringtones or Ringback Tones for another number, the person who uses that number must sign in to My Verizon with their mobile number and password or purchase content using the Verizon Tones app on their own device.



  12. How do I pay for a Ringback Tone?

    The charge for a Ringback Tone purchase will appear on your Verizon Wireless bill once you have purchased a specific Ringback Tone.

    Note: You don't have to sign up for Ringback Tones to purchase ringtones.



  13. Are Ringback Tones downloaded to my device?

    No, Ringback Tones are a service delivered by our network. Your Ringback Tones and settings are all stored on our network.



  14. Are ringtones purchased from the Verizon Tones app downloaded to my device?

    Yes, ringtones purchased from the Verizon Tones app are downloaded to the device at the time of purchase.



Using Ringtones and Ringback Tones
  1. How do I manage my ringtones or Ringback Tones?

    Ringtones are managed through your phone's settings. We offer step-by-step visual instructions for changing the ringtone on many of our smartphones. Visit our Simulator Index page and select your device for instructions. If you'd like to purchase a ringtone, you can do so from the Verizon Tones app on your smartphone or basic phone.

    Ringback Tones are managed and purchased from the Media Store or the Verizon Tones app on your smartphone or basic phone.

    To learn how to preview, purchase and manage Ringback Tones, refer to our Verizon Tones How to Use Guide.



  2. How long can I keep a Ringback Tone?

    Ringback Tones and Playlists have a license for and expire after 12 months.



  3. How often can I change my ringtone or Ringback Tone?

    You can change your ringtone, Ringback Tone or Playlist as often as you'd like.

    Ringtones -- Change your phone's ringtone through its settings. We offer step-by-step visual instructions for changing the ringtone on many of our smartphones. Visit our Simulator Index page and select your device for instructions.

    Ringback Tones -- Visit our Verizon Tones How to Use Guide to learn how to change your Ringback Tone or Playlist.



  4. Can I set a unique ringtone or Ringback Tone for a specific contact?

    Ringtones -- Yes, you can set a unique ringtone for a specific contact through your phone's Contacts/People app. We offer step-by-step visual instructions for assigning a ringtone to a contact on many of our smartphones. Visit our Simulator Index page and select your device for instructions.

    Ringback Tones -- Yes, you can set a unique Ringback Tone or Playlist for a specific contact using the Media Store website or the Verizon Tones app on your phone.

    Visit our Verizon Tones How to Use Guide to learn how to set Ringback Tones for specific callers. Or visit the How to Set a Playlist for a Specific Caller section of the guide to learn how to set a Playlist for a specific contact.



  5. Can I designate unique Ringback Tones for a group of callers?

    Ringtones -- We don't offer this service for ringtones. You may be able to do this through your phone's Contacts/People app or another app. You can set a unique ringtone for a specific contact using the Contacts/People app on your phone.

    Ringback Tones -- Yes, you can set a unique Ringback Tone and Playlist for a group using the Media Store, not the Verizon Tones app.

    Refer to our our How to Use Guide to learn how to create groups and set Ringback Tones and Playlists for them.



  6. Can I designate unique ringtones or Ringback Tones for a certain day of the week?

    Ringtones -- We don't offer this service for ringtones. You may be able to do this through your phone's settings or an app.

    Ringback Tones -- Yes, you can set Ringback Tones and Playlists based on the day of the week but only using the Media Store, not the Verizon Tones app.

    Learn how to do this from our How to Use Guide.



  7. Can I designate unique ringtones or Ringback Tones for a certain time of the day?

    Ringtones -- We don't offer this service for ringtones. You may be able to do this through your phone's settings or an app.

    Ringback Tones -- Yes, you can set Ringback Tones and Playlists based on the time of day but only using the Media Store, not the Verizon Tones app.

    Learn how to do this from our How to Use Guide.



  8. Can I specify that unique callers hear the standard ringing sound instead of my Ringback Tone?

    Yes, if you want a caller to receive the standard "ring ring" sound when they call, you may specify the Standard Ringing Tone to any of your Ringback Tone settings, like a certain caller, group, day of the week or time of day.

    Learn how to do this from our Verizon Tones How to Use Guide.



  9. What is the priority order for the following Ringback Tone profile settings: Caller ID, Group ID, Time of Day, and Default Ringtone?

    Ringback Tone playback settings have a priority order:

    1. Caller ID is the highest priority
    2. Group ID
    3. Time of Day
    4. Day of Week
    5. Default is the lowest priority


  10. Why do some of my Ringback Tones appear in red in "My Ringback Tones"?

    Ringback Tones will appear in red under "My Ringback Tones" beginning 14 days prior to its expiration date. The exact expiration date will also be displayed.



  11. How can I extend my Ringback Tone that's about to expire?

    To extend a Ringback Tone that's about to expire:

    1. Open the Verizon Tones app on your phone.
    2. Tap Manage Ringback Tones.
    3. Tap My Ringback Tones.
    4. Select the Ringback Tone that's about to expire.
    5. Tap Renew to extend the expiration date.


    The cost of the renewal will be displayed on the screen.

    You've successfully extended the expiration of your Ringback Tone.

    Note: Ringback Tone content can be extended within 14 days of the expiration date. Renewal extends the license an additional 12 months.



  12. What is a Ringback Tone Caller Greeting?

    The Caller Greeting is a short message callers hear before the Ringback Tone is played. It introduces the Ringback Tones to your callers in case they're unfamiliar with the service. You may turn the Caller Greeting on or off at any time through the Verizon Tones app or the Media Store. Refer to our Verizon Tones How to Use Guide to learn how to do this.



  13. If I delete a ringtone or Ringback Tone, can I get it again?

    Yes, you can get a ringtone, Ringback Tone or Playlist if it's deleted or expires. However, you'll have to re-purchase it.

    Note: Ringback Tones and Playlists expire after 12 months. Ringtones don't expire.



  14. What are ringtone and Ringback Tone recalls?

    On rare occasions, we'll need to remove and recall content that has been previously purchased and distributed for use. When a ringtone or Ringback Tone is recalled, that tone will be removed from your account and any settings assigned to it will be replaced with the default ringtone or Ringback Tone. A credit for the full price of the recalled ringtone or Ringback Tone will be applied to your account one to two bill cycles from the date of recall.



  15. How do I cancel the Ringback Tone feature on my account or prevent another mobile number on my account from using Ringback Tones?

    If you're the Account Owner or an Account Manager for your account, you can cancel the Ringback Tones feature. Learn more about account access roles.

    To cancel Ringback Tones:

    1. Go to the Products & Apps page in My Verizon.

    2. Click the Manage Your Products tab.

    3. If you have multiple lines on the account, select the mobile number you want to remove Ringback Tones from.

    4. Scroll to the Ringback Tones feature and click Remove from Account.

    5. Review the changes and bill impacts on the confirmation pop-up, and then click Remove Product to confirm the transaction.

      Note: You can only remove a product from one line at a time. To remove the same product from another line, select that line and repeat steps d and e.

    You've successfully removed the Ringback Tones feature.



  16. How do I prevent a mobile number on my account from purchasing ringtones or Ringback Tones?

    If you're the Account Owner or an Account Manager for your account, you can block purchases from the Block and Unblock Services page in My Verizon at no charge. Visit our Block and Unblock Services FAQs for step-by-step instructions.

    If you subscribe to Verizon FamilyBase™ or Usage Controls and are the Account Owner or Account Manager on your account, you can limit the amount of money spent on purchases. Visit our FamilyBase How to Use Guide to learn how to set up limits for each line on your account. Visit our Usage Controls FAQs to learn how to set purchasing limits.

    Learn more about account access roles.



  17. Why is my Ringback Tone not playing when someone calls my mobile phone?

    When your Ringback Tone isn't playing, it's generally because no song has been assigned as your default Ringback Tone after signing up for the service.

    To learn how to assign a Ringback Tone, refer to our Verizon Tones How to Use Guide.

    You can also assign Ringback Tones by day of week, time of day or for individual contacts. You can learn how to do all of this through the How to Use Guide.



Was this helpful?    

Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Visit @VZWSupport

Connect with us on Facebook

Post a support question on our wall and get a response from a Verizon Expert.

Visit Verizon Wireless Facebook

Get Help at a Store

Attend a Workshop
Attend a free workshop in a store to get detailed and personal assistance from a Verizon expert.
Visit a Store