Samsung Convoy® 4 Support

Find device-specific support and online tools for your Samsung Convoy 4.
Select Your Device
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V20™
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Hum+ by Verizon
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Verizon 4G LTE USB Modem 551L
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Verizon 4G LTE USB Modem UML295
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Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
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Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
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Verizon Wireless AirCard® 595
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Hum×
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Verizon Wireless USB760 Modem
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LG 4G LTE USB Modem VL600
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G Pad™ 10.1 LTE
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DROID X by MOTOROLA
Casio G'zOne Ravine®
Ellipsis® Kids
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Lancet™
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Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID 4 by MOTOROLA
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Verizon Converged VOIP Device
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Lucid™3 by LG
BlackBerry® Bold 9650 smartphone
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Verizon Wireless UMW190 Global USB Modem
Nokia Lumia 2520
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HTC One® max
Casio G'zOne Boulder®
LG VX5500
Samsung Knack™
Verizon Wireless AirCard® 595U USB Modem
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Motorola Barrage™
LG enV®2
Motorola MOTO™ W755
Verizon GizmoTab™
Dell™ Vostro™ V13 Laptop
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Hydro ELITE by KYOCERA
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Delphi Connect with 4G LTE Mobile Hotspot
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Verizon Wireless UM175 USB Modem
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Windows Phone 8X by HTC
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HP Elite x2 1012
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HTC One® remix
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Watch Urbane™ 2nd Edition LTE
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Samsung Gear S2 classic
Samsung SCH-u340
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BlackBerry® Tour™ 9630 smartphone
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Spectrum™ 2 by LG
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Motorola W385
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Samsung Juke
Samsung Galaxy Note® 10.1 2014 Edition
DROID INCREDIBLE by HTC
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Verizon Wireless G'zOne Type-S
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LG Ally™
Samsung Galaxy Tab® (7.7)
BlackBerry® Storm2™ 9550 smartphone
HTC Desire® 612
DROID 2 GLOBAL by MOTOROLA
Moto X™ - Designed by You (2nd Generation)
DROID 2 by MOTOROLA
Spartan GoCam™
LG VX8350
Verizon Wireless PC5750 PC Card
Samsung Galaxy Legend™
Samsung Galaxy View
Moto X™ - Designed by You
Verizon Wireless UM150 USB Modem
Samsung Alias™
Samsung SCH-u430
Samsung Galaxy Book
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Apple® iPad®
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Delphi Connect
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Samsung SCH-u410
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BlackBerry® 8830 World Edition smartphone
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Motorola Adventure™ V750
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Casio EXILIM
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Sharp KIN™ ONE
Verizon Wireless CDM8975
Spectrum™ by LG
HP Spectre x2
Motorola MOTO™ VU204
HTC Rezound™
Sierra Wireless AirCard® 555D
LG V
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Sierra Wireless AirCard® 580
Samsung N150 Netbook
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Motorola MOTOKRZR K1m
LG Chocolate® Touch
LG VX6100
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LG VX5300
Motorola E815
Pantech PN-210
HP® Mini 1151NR Netbook
LG VX8100
Verizon Wireless Salute™
Samsung SCH-a930
LG VX5200
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BlackBerry Classic Non-Camera
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Samsung SCH-a650
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LG Fathom®
Luge™ by Motorola Prepaid
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HP® Pavilion dm1-3010nr Notebook
LG VX3300
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Samsung SCH-a670
Nokia 2705 Shade™ Non-Camera
BlackBerry® Curve™ 9310 smartphone
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LG Versa™
LG Enlighten®
DROID ERIS by HTC
Motorola CITRUS™
Motorola V710
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless V740 ExpressCard
DROID XYBOARD 8.2 by MOTOROLA
LG Optimus Exceed™
G'zOne Boulder™ Black and Silver
Samsung Zeal™
Verizon Wireless CDM 7075
Gateway® LT2016u Netbook
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LG VX4500
Samsung i700 Pocket PC
Pantech PN-215
LG Glance™
Samsung Continuum™
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Kyocera KX414
Nokia 6236i
Verizon Wireless USB1000 Global USB Modem
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LG Clout™
Motorola MOTO™ Z6c World Edition
Nokia 2128i
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LG VX4650
Nokia 6205
LG Chocolate® 3
Nokia 2605 Mirage
Nokia 7705 Twist™
LG VX6000
Compaq® Mini CQ10-688nr Netbook
Samsung Gleam®
Motorola T720
Motorola Krave™ ZN4
DROID R2D2 by MOTOROLA
HP® Mini 311-1037NR Netbook
HP® Mini 210-1076NR Netbook
LG VX3200
HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 2285
HTC Ozone™ with TALKS™ for Verizon Wireless
Motorola DEVOUR™ with MOTOBLUR™
Samsung Renown™
Samsung Glyde™
Kyocera KPC650
Samsung SCH-a850
Samsung SCH-u620
Samsung Trance™
Samsung Omnia®
HTC Apache XV6700
Samsung Saga™
Kyocera K404
Samsung SCH-a310
Sharp KIN™ ONEm
Samsung SCH-u550
Motorola RAZR V3c
Kyocera K323
Verizon AD3700 Global USB Modem
Samsung SCH-a950
Nokia 6315i
Pantech PN-820
Verizon Wireless CDM8950
Nokia 6305i
Samsung SCH-a795
Sharp KIN™ TWOm
Kyocera KX444
BlackBerry® 7250
HTC Touch Pro™
Samsung Sway™
Samsung i600 Smartphone
Samsung SCH-i730
Motorola V265
Verizon KPC680 ExpressCard®
Samsung SCH-i760
Motorola MOTORAZR maxx Ve
HTC Merge®
Motorola A840
Verizon XU870 Global ExpressCard®
Nokia 2705 Shade™
Motorola V276
Verizon Wireless PN-300
Samsung SCH-a630
Motorola MOTO™ Z6cx World Edition without Camera
Motorola Rapture™ VU30
Kyocera KX1v
Motorola MOTO Q™ music 9m
Arlo Go
Sharp KIN™ TWO
LG VENUS™
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Verizon SmartHub
Nokia 7205 Intrigue™
Verizon Ellipsis® Jetpack® MHS900L
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
BlackBerry® 7750
Kyocera SE47
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2
Verizon Wireless XV6600 without Camera
Motorola T300p
Jest™
Samsung SCH-a790
LG VX2000
HP® Mini 110-3098NR Netbook
Motorola V60p
Verizon Wear24™
Nokia 3589i
Motorola C343
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Motorola V120e
Nokia 6215i
Verizon Wireless Home Phone T2000
Verizon Wireless Blitz® Prepaid
Verizon Wireless Adamant™
Motorola MOTOSLVR L7C
LG VX4700
Samsung SCH-a890
LG VX9400
Verizon Wireless U630 PC Card
Samsung SCH-a970
Samsung SCH-i830
Motorola V65p

Activation, Setup & User Guides

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Phone Set Up Wizard - Samsung Convoy® 4
[Device-Specific Instructions]
Getting to Know Your Samsung Convoy® 4
[PDF]
Get to know your new Samsung Convoy 4 with this quick reference guide.

Alerts & Reminders

Alert Sounds - Samsung Convoy® 4
[Device-Specific Instructions]
Service Alerts - Samsung Convoy® 4
[Device-Specific Instructions]

Back Up & Transfer Content

Transfer Your Contacts & Media
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27

Basics

Samsung Convoy® 4: Getting to Know the Back of Your Phone
[Interactive Simulation]
Learn more about the back of your Samsung Convoy 4.
Samsung Convoy® 4: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the Home screen and buttons on your Samsung Convoy 4.
Samsung Convoy® 4: Turning Your Phone On and Off
[Interactive Simulation]
Learn how to power on and shut down your Samsung Convoy 4.

Battery & Power

Battery Overview - Samsung Convoy® 4
[Device-Specific Instructions]
Master Reset - Samsung Convoy® 4
[Device-Specific Instructions]
Insert the Battery - Samsung Convoy® 4
[Device-Specific Instructions]
Remove the Battery - Samsung Convoy® 4
[Device-Specific Instructions]

Bluetooth

Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Bluetooth® On/Off - Samsung Convoy® 4
[Device-Specific Instructions]

Calling & Dialing

Speed Dial - Samsung Convoy® 4
[Device-Specific Instructions]
DTMF - Samsung Convoy® 4
[Device-Specific Instructions]
Voice Activated Dialing - Samsung Convoy® 4
[Device-Specific Instructions]
Add a Speed Dial - Samsung Convoy® 4
[Device-Specific Instructions]
Reset Call Timers - Samsung Convoy® 4
[Device-Specific Instructions]
Dial a Number - Samsung Convoy® 4
[Device-Specific Instructions]
Place a Conference Call - Samsung Convoy® 4
[Device-Specific Instructions]
Redial - Samsung Convoy® 4
[Device-Specific Instructions]
View Call Timers - Samsung Convoy® 4
[Device-Specific Instructions]
Delete Call History - Samsung Convoy® 4
[Device-Specific Instructions]
Samsung Convoy® 4: Making a Phone Call
[Interactive Simulation]
An interactive guide on how make phone calls using your Samsung Convoy 4.
View Call History - Samsung Convoy® 4
[Device-Specific Instructions]

Camera, Photos & Videos

Samsung Convoy® 4: Changing the Picture Storage Location
[Interactive Simulation]
A visual guide for changing the picture storage location on your Samsung Convoy 4.
Samsung Convoy® 4: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Samsung Convoy 4.
Samsung Convoy® 4: Taking a Picture
[Interactive Simulation]
Discover how to take a photo using your Samsung Convoy 4.
View Pictures/Videos - Samsung Convoy® 4
[Device-Specific Instructions]

Computer/PC Connectivity

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Add a Contact - Samsung Convoy® 4
[Device-Specific Instructions]
Delete a Contact - Samsung Convoy® 4
[Device-Specific Instructions]
Edit a Contact - Samsung Convoy® 4
[Device-Specific Instructions]
Samsung Convoy® 4: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact to your Samsung Convoy 4.
Samsung Convoy® 4: Assigning a Picture to a Contact
[Interactive Simulation]
Find out how to add a picture to a contact on your Samsung Convoy 4.
Samsung Convoy® 4: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact, so you know who's messaging your Samsung Convoy 4 without looking at it.

Device ID & Info

View Phone Number - Samsung Convoy® 4
[Device-Specific Instructions]
View Phone Information - Samsung Convoy® 4
[Device-Specific Instructions]
View PRL/ERI ID - Samsung Convoy® 4
[Device-Specific Instructions]

Device Settings

Configure Company Name ID
[Device-Specific Instructions]
Adjust Display Settings - Samsung Convoy® 4
[Device-Specific Instructions]
Adjust Font Settings - Samsung Convoy® 4
[Device-Specific Instructions]
Answer Options - Samsung Convoy® 4
[Device-Specific Instructions]
Banner Settings - Samsung Convoy® 4
[Device-Specific Instructions]
Display Theme Settings - Samsung Convoy® 4
[Device-Specific Instructions]
NAM Selection - Samsung Convoy® 4
[Device-Specific Instructions]
Redial Settings - Samsung Convoy® 4
[Device-Specific Instructions]
Airplane Mode - Samsung Convoy® 4
[Device-Specific Instructions]
If your device can't make or receive calls or use data services, view this info on Airplane Mode.
Backlight - Samsung Convoy® 4
[Device-Specific Instructions]
Restriction Settings - Samsung Convoy® 4
[Device-Specific Instructions]
Samsung Convoy® 4: Accessing Settings
[Interactive Simulation]
Explore how to access settings on your Samsung Convoy 4 to change alert sounds, turn off GPS and more.
Samsung Convoy® 4: Changing Notification Sounds
[Interactive Simulation]
Learn how to change notification sounds on your Samsung Convoy 4.
Samsung Convoy® 4: Performing a Factory Reset
[Interactive Simulation]
Find out how to perform a factory reset your Samsung Convoy 4.
Samsung Convoy® 4: Setting the Phone to Silent
[Interactive Simulation]
Explore ways to mute your Samsung Convoy 4.

Email/Gmail

Troubleshooting: Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

GPS & Location Based Services

GPS Location - Samsung Convoy® 4
[Device-Specific Instructions]

Home Screen

Samsung Convoy® 4: Restarting Your Phone
[Interactive Simulation]
An interactive guide on how to restart your Samsung Convoy 4.

Internet & Web Browser

Web Browser - Samsung Convoy® 4
[Device-Specific Instructions]
Browser Bookmarks - Samsung Convoy® 4
[Device-Specific Instructions]
Samsung Convoy® 4: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Samsung Convoy 4, so it's easy to find later.
Samsung Convoy® 4: Clearing Browsing Data
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Samsung Convoy 4.
Samsung Convoy® 4: Navigating to a Website
[Interactive Simulation]
Discover how to find a website using your Samsung Convoy 4.

Keyboard

Keyguard - Samsung Convoy® 4
[Device-Specific Instructions]

Language

Language Selection - Samsung Convoy® 4
[Device-Specific Instructions]
Samsung Convoy® 4 Simulator: Changing the Language
[Interactive Simulation]
Discover how to change the language settings on your Samsung Convoy 4.

Lock, Unlock, Password & Security

Unlock the Device - Samsung Convoy® 4
[Device-Specific Instructions]
Phone Lock - Samsung Convoy® 4
[Device-Specific Instructions]
Lock Code - Samsung Convoy® 4
[Device-Specific Instructions]
Samsung Convoy® 4: Activating Your Device
[Interactive Simulation]
A visual guide for activating your Samsung Convoy 4.

Memory/Storage

Insert the Memory Card - Samsung Convoy® 4
[Device-Specific Instructions]
Check Memory - Samsung Convoy® 4
[Device-Specific Instructions]
Format SD Card - Samsung Convoy® 4
[Device-Specific Instructions]
View this info on memory card formatting options for your Convoy 4.
Memory Save Location - Samsung Convoy® 4
[Device-Specific Instructions]
Remove the Memory Card - Samsung Convoy® 4
[Device-Specific Instructions]

Navigating & Multitasking

Samsung Convoy® 4: Opening Apps
[Interactive Simulation]
See how to open apps on your Samsung Convoy 4.

Operating System & Software

System Select - Samsung Convoy® 4
[Device-Specific Instructions]
View Software Version - Samsung Convoy® 4
[Device-Specific Instructions]
To view the software version your Samsung Convoy 4 is running, check out this info.

SIM Card

Unblock SIM PIN - Samsung Convoy® 4
[Device-Specific Instructions]
If your SIM PIN is blocked, here's info on how to unblock it.
Insert SIM Card - Samsung Convoy® 4
[Device-Specific Instructions]
Remove SIM Card - Samsung Convoy® 4
[Device-Specific Instructions]
Samsung Convoy® 4 Simulator: Inserting and Removing a microSD Card
[Interactive Simulation]
Discover how to put and remove a microSD card into your Samsung Convoy 4 to add memory for photos, videos, music, documents and more.
View SIM Card Number - Samsung Convoy® 4
[Device-Specific Instructions]

Sounds, Volume & Audio

Speakerphone - Samsung Convoy® 4
[Device-Specific Instructions]
Volume Controls - Samsung Convoy® 4
[Device-Specific Instructions]
Save a Ringtone - Samsung Convoy® 4
[Device-Specific Instructions]
Sound Easy Set-Up - Samsung Convoy® 4
[Device-Specific Instructions]
Set a Ringtone - Samsung Convoy® 4
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Set Shortcut - Samsung Convoy® 4
[Device-Specific Instructions]

Visual & Hearing Accessibility

TTY Settings - Samsung Convoy® 4
[Device-Specific Instructions]

Wallpapers/Theme

Wallpaper - Picture - Samsung Convoy® 4
[Device-Specific Instructions]
Samsung Convoy® 4: Changing the Wallpaper
[Interactive Simulation]
Learn how to change the background of the Home screen on your Samsung Convoy 4.

Wi-Fi & Network

Network Mode Settings - Samsung Convoy® 4
[Device-Specific Instructions]
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