Select Your Device
Samsung Galaxy Note9
Samsung Galaxy Tab A (8.0)
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Samsung Galaxy Tab S4
Samsung Galaxy S7
Apple® iPhone® 7
Apple® iPhone® 6s Plus
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Apple® iPhone® 8 Plus
Samsung Galaxy View
Samsung Galaxy S8
Apple® iPhone® X
Apple® iPhone® 8
Verizon Ellipsis™ Jetpack®
Galaxy Tab E (8.0)
Samsung Galaxy S9
Apple® iPhone® SE
Galaxy J7 / J7 V
Samsung Galaxy S® 5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy S® 6
Samsung Galaxy Note8
Samsung Galaxy S9+
Samsung Galaxy S7 edge
Apple® iPad® 2
Apple® iPhone® 5s
Samsung Galaxy S® 4
Cadence by Kyocera
LG K20™ V
DROID TURBO 2
Moto Z Force Droid Edition
Apple Watch® Series 3
Verizon Wireless Home Phone
Samsung 3G Network Extender
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy J3 Eclipse
Google Pixel 2 XL
Jetpack® MiFi® 7730L
Pixel™, Phone by Google
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy S8+
LG Exalt® LTE
Samsung Galaxy J3 V
GizmoGadget™ by LG
moto g6
Google Pixel 2
Moto Z Play Droid Edition
Samsung 4G LTE Network Extender
Motorola moto z2 play
Motorola moto z2 force edition
Samsung Galaxy Note5
LG Revere® 3
Samsung Galaxy Note® 4
G7 ThinQ
LG G6™
Apple® iPhone® 5c
Verizon Ellipsis® Jetpack® MHS900L
Apple® iPhone® 5
DROID MAXX by MOTOROLA
Samsung Galaxy J3 (2016)
Motorola moto e4
Droid Turbo by Motorola
Verizon Ellipsis® 8
Verizon Ellipsis® 7
Verizon 4G LTE Broadband Router
V20™
KYOCERA DuraXVLTE
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG G5
Samsung Gusto® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon LTE Internet and Home Phone
Pixel™ XL, Phone by Google
ASUS ZenFone™ V
Moto Z Droid Edition
Stylo™ 2 V
Verizon MiFi® 4G LTE Global USB Modem U620L
Apple® iPhone® 4
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy Core Prime™
LG G4™
Droid Turbo in Ballistic Nylon
Hum+ by Verizon
DuraForce PRO with Sapphire Shield
Samsung Galaxy J1™ Prepaid
Samsung Convoy® 4
ZTE Blade™ Vantage Prepaid
Microsoft Surface 3
DuraXV
Verizon Wear24™
GizmoPal™
LG K8 V
LG Cosmos™ 3
ZTE Cymbal® LTE
Motorola moto e4 plus™
PRIV™ by BlackBerry®
Ellipsis® Jetpack® MHS800L
Apple® iPhone® 4s
GizmoPal® 2 by LG
Samsung Galaxy Note® 3
Galaxy J3 Mission
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG G3
Verizon Verizon SmartHub with Voice
LG Optimus Zone™ 3
ZenFone™ V Live
Samsung Gear S3 frontier
Samsung Galaxy S6 edge +
DROID MAXX 2
Verizon Wireless Home Phone T2000
Motorola moto e5 play
BlackBerry® Bold™ 9930 smartphone
LG V30®
Verizon 4G LTE USB Modem 551L
Verizon Global USB Modem USB730L
Samsung Galaxy S® III
Verizon Ellipsis® 10
Samsung 4G LTE Network Extender 2
Galaxy J7 V (2nd Gen.)
Toyota Connected Car
Moto G Play
Kyocera DuraXV+
LG V10™
LTE Internet (Installed)
LG Exalt™
Apple® iPad® (6th Generation) 9.7-inch
Galaxy Tab E
Sonim XP5
ZenPad™ Z10
Samsung Convoy™ 3
Samsung Galaxy S® 6 edge
ZenPad™ Z8
DROID MINI by MOTOROLA
Galaxy J3 V (3rd Gen.)
Moto X™ by Motorola
DROID RAZR M by MOTOROLA
BlackBerry Classic
moto g6 play
ASUS ZenPad™ Z8s
LG Extravert™ 2
Apple® iPad® (9.7-inch)
Brigadier™ by Kyocera
Samsung Galaxy J3 (3rd Gen.)
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Casio G'zOne Ravine® 2
Casio G'zOne Commando®
Verizon 4G LTE USB Modem UML295
Sony Xperia® Z3v
Samsung Convoy™ 2
LG ZONE® 4
Ellipsis™ Jetpack® MHS815L
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Intensity™ II
HTC One® (M8)
Samsung Galaxy J7 (2nd Gen.)
LG K4™ LTE
Samsung Gusto® 2
BlackBerry® Q10 smartphone
HTC 10™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Revere®
Humx
Samsung Galaxy Tab S3
LG G2
LG G Vista
Apple® iPad Pro® (12.9-inch)
Casio G'zOne Commando® 4G LTE
Apple® iPad Pro® (10.5-inch)
Apple® iPad Air® 2
LG G Pad 8.3 LTE
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Apple® iPad mini™ with Retina display
Verizon Ellipsis® 8 HD
ASUS ZenFone™ AR
Gear S2
Gear S®
Samsung Galaxy S® 4 mini
Samsung Brightside™
Arlo Go
Verizon GizmoTab™
DROID ULTRA by MOTOROLA
Samsung Convoy™
BlackBerry® Z10 smartphone
Samsung Galaxy Note® II
DROID RAZR by MOTOROLA
Samsung Galaxy Book
Casio G'zOne Ravine®
Samsung Galaxy Tab®
HTC Desire® 530
Verizon Wireless USB760 Modem
HTC One M9
BlackBerry® Z30 smartphone
LG Octane™
BlackBerry® Bold 9650 smartphone
Apple® iPad Pro®
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Galaxy Tab® 2 (7.0)
LG Accolade™
Samsung Galaxy Note® 10.1
Nokia Lumia 928
HTC One®
Apple® iPad® with Wi-Fi + 4G
Samsung Haven™
Moto X™ (2nd Gen.)
LG Cosmos™ 2
HP Elite x2 1012
HTC Desire® 526
LG Revere® 2
Samsung Intensity™ III
Samsung Gusto®
Samsung Galaxy Tab S2
HTC Desire® 626
Apple® iPad mini® 4
Apple® iPad®
Apple® iPad Pro® (9.7-inch)
DROID RAZR MAXX HD by MOTOROLA
Apple® iPad Air®
Samsung Galaxy Tab® 4 (10.1)
LG VX8300
Galaxy Note® Edge
Samsung Knack™
Yealink One TalkSM IP DECT Phone Bundle
LG enV®3
LG 4G LTE USB Modem VL600
LG Terra™
Samsung Galaxy Camera®
Samsung Galaxy Tab® 2 (10.1)
Motorola MOTO™ W755
Nokia Lumia 822
LG Exalt™II
Spartan GoCam™
Apple® iPad mini™
LG G Pad™ X8.3
Samsung Gear S3 classic
G Pad™ 7.0 LTE
Delphi Connect with 4G LTE Mobile Hotspot
Pantech Hotshot™
Nexus 6
LG Cosmos™ Touch
Ellipsis® Kids
Casio G'zOne Boulder®
Samsung Galaxy Tab® 4 (8.0)
Motorola Barrage™
Sony Xperia® Z2
Samsung Galaxy S® III mini
Samsung Smooth™
LG enV®2
Samsung Galaxy Tab® (10.1)
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Verizon Ellipsis® 10 HD
LG Cosmos™
LG VX5500
HTC One® (M8) for Windows®
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
LG Extravert™
Samsung Alias™ 2
Casio G'zOne Rock™
LG enV® TOUCH
Lexus Connected Car
Samsung Intensity™
Verizon Wireless UMW190 Global USB Modem
Nokia Lumia Icon
Watch Urbane™ 2nd Edition LTE
DROID DNA by HTC
G Pad™ 10.1 LTE
Verizon Wireless UM175 USB Modem
Verizon Wireless G'zOne Type-S
LG VX5400
DROID RAZR HD by MOTOROLA
Lancet™ for Android®
Motorola XOOM™ 4G LTE
Pantech Jest™ 2
Lucid™3 by LG
Nokia Lumia 2520
Samsung Galaxy Stellar™
DROID RAZR MAXX by MOTOROLA
Motorola W385
Apple® iPad mini™ 3
Samsung SCH-u340
HTC Desire® 612
Verizon Wireless PC5750 PC Card
Samsung Galaxy Tab® S
Samsung Galaxy Note® 10.1 2014 Edition
Verizon Wireless Escapade®
HTC One® remix
Enact™ by LG
Samsung Galaxy Note® Pro
Samsung SCH-u430
HP Spectre x2
Samsung Gear S2 classic
LG VX8360
Samsung Galaxy™ Stratosphere™ II
Samsung SCH-a870
Google Nexus 7
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
DROID 4 by MOTOROLA
Lucid™ by LG
Lancet™
Hydro ELITE by KYOCERA
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX8350
Samsung SCH-u410
Samsung Reality™
Moto X™ - Designed by You (2nd Generation)
Lucid™2 by LG
LG VX5300
Galaxy Nexus by Samsung
Verizon Wireless Coupe™
Motorola V325i
Apple® iPad® with Retina display
LG VX5200
Motorola V325
Samsung SCH-u540
LG VX3300
Verizon Wireless CDM8975
LG VX3200
Motorola W315
LG Clout™
Samsung SCH-a650
Motorola V325xi
Luge™ by Motorola Prepaid
Motorola Entice™
Samsung SCH-a630
moto z3
Motorola RAZR V3m in Gray

Activation, Setup & User Guides

Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Phone Setup Wizard - Samsung Convoy® 4
[Device-Specific Instructions]
Getting to Know Your Samsung Convoy® 4
[PDF]
Get to know your new Samsung Convoy 4 with this quick reference guide.

Alerts & Reminders

Alert Sounds - Samsung Convoy® 4
[Device-Specific Instructions]
Service Alerts - Samsung Convoy® 4
[Device-Specific Instructions]

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Move Pictures / Videos from Device - Samsung Convoy® 4
[Device-Specific Instructions]
Here's how to transfer picture or video files between your device and your computer.
Transfer Contacts - Basic Phone to Basic Phone
[Device-Specific Instructions]
Here's how to transfer your contacts from a basic phone to another basic phone.

Basics

Check Verizon Wireless Coverage - While In the US
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup, media transfers, apps, data connections, email, messaging and calling.
Samsung Convoy® 4: Getting to Know the Back of Your Phone
[Interactive Simulation]
Learn more about the back of your Samsung Convoy 4.
Samsung Convoy® 4: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the Home screen and buttons on your Samsung Convoy 4.
Samsung Convoy® 4: Turning Your Phone On and Off
[Interactive Simulation]
Learn how to power on and shut down your Samsung Convoy 4.

Battery & Power

Battery Overview - Samsung Convoy® 4
[Device-Specific Instructions]
Insert Battery - Samsung Convoy® 4
[Device-Specific Instructions]
Remove Battery - Samsung Convoy® 4
[Device-Specific Instructions]

Bluetooth

Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Turn Bluetooth® On/Off - Samsung Convoy® 4
[Device-Specific Instructions]

Calling & Dialing

Speed Dial - Samsung Convoy® 4
[Device-Specific Instructions]
DTMF - Samsung Convoy® 4
[Device-Specific Instructions]
Voice Activated Dialing - Samsung Convoy® 4
[Device-Specific Instructions]
Reset Call Timers - Samsung Convoy® 4
[Device-Specific Instructions]
Call a Number - Samsung Convoy® 4
[Device-Specific Instructions]
Place a Conference Call - Samsung Convoy® 4
[Device-Specific Instructions]
Redial - Samsung Convoy® 4
[Device-Specific Instructions]
View Call Timers - Samsung Convoy® 4
[Device-Specific Instructions]
Delete Call History - Samsung Convoy® 4
[Device-Specific Instructions]
Samsung Convoy® 4: Making a Phone Call
[Interactive Simulation]
An interactive guide on how make phone calls using your Samsung Convoy 4.
View Call History - Samsung Convoy® 4
[Device-Specific Instructions]

Camera, Photos & Videos

Move Pictures / Videos from Device - Samsung Convoy® 4
[Device-Specific Instructions]
Here's how to transfer picture or video files between your device and your computer.
Common Camera Settings - Samsung Convoy® 4
[Device-Specific Instructions]
Samsung Convoy® 4: Changing the Picture Storage Location
[Interactive Simulation]
A visual guide for changing the picture storage location on your Samsung Convoy 4.
Samsung Convoy® 4: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Samsung Convoy 4.
Samsung Convoy® 4: Taking a Picture
[Interactive Simulation]
Discover how to take a photo using your Samsung Convoy 4.
View Pictures / Videos - Samsung Convoy® 4
[Device-Specific Instructions]

Computer/PC Connectivity

Contacts

Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Add a Contact - Samsung Convoy® 4
[Device-Specific Instructions]
Delete a Contact - Samsung Convoy® 4
[Device-Specific Instructions]
Edit a Contact - Samsung Convoy® 4
[Device-Specific Instructions]
Samsung Convoy® 4: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact to your Samsung Convoy 4.
Samsung Convoy® 4: Assigning a Picture to a Contact
[Interactive Simulation]
Find out how to add a picture to a contact on your Samsung Convoy 4.
Samsung Convoy® 4: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact, so you know who's messaging your Samsung Convoy 4 without looking at it.

Device ID & Info

View Phone Number - Samsung Convoy® 4
[Device-Specific Instructions]
View Phone Info - Samsung Convoy® 4
[Device-Specific Instructions]
View PRL / ERI ID - Samsung Convoy® 4
[Device-Specific Instructions]

Device Settings

Configure Company Name ID
[Device-Specific Instructions]
Adjust Display Settings - Samsung Convoy® 4
[Device-Specific Instructions]
Adjust Font Settings - Samsung Convoy® 4
[Device-Specific Instructions]
Answer Options - Samsung Convoy® 4
[Device-Specific Instructions]
Banner Settings - Samsung Convoy® 4
[Device-Specific Instructions]
Display Theme Settings - Samsung Convoy® 4
[Device-Specific Instructions]
NAM Selection - Samsung Convoy® 4
[Device-Specific Instructions]
Redial Settings - Samsung Convoy® 4
[Device-Specific Instructions]
Backlight - Samsung Convoy® 4
[Device-Specific Instructions]
Restriction Settings - Samsung Convoy® 4
[Device-Specific Instructions]
Samsung Convoy® 4: Accessing Settings
[Interactive Simulation]
Explore how to access settings on your Samsung Convoy 4 to change alert sounds, turn off GPS and more.
Samsung Convoy® 4: Changing Notification Sounds
[Interactive Simulation]
Learn how to change notification sounds on your Samsung Convoy 4.
Samsung Convoy® 4: Performing a Factory Reset
[Interactive Simulation]
Find out how to perform a factory reset your Samsung Convoy 4.
Samsung Convoy® 4: Setting the Phone to Silent
[Interactive Simulation]
Explore ways to mute your Samsung Convoy 4.

Email/Gmail

Standard Email Messaging Ports
[Device-Specific Instructions]
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

GPS & Location Based Services

Home Screen

Samsung Convoy® 4: Restarting Your Phone
[Interactive Simulation]
An interactive guide on how to restart your Samsung Convoy 4.

Internet & Web Browser

Web Browser - Samsung Convoy® 4
[Device-Specific Instructions]
Browser Bookmarks - Samsung Convoy® 4
[Device-Specific Instructions]
Samsung Convoy® 4: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Samsung Convoy 4, so it's easy to find later.
Samsung Convoy® 4: Clearing Browsing Data
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Samsung Convoy 4.
Samsung Convoy® 4: Navigating to a Website
[Interactive Simulation]
Discover how to find a website using your Samsung Convoy 4.

Keyboard

Turn Keyguard On / Off - Samsung Convoy® 4
[Device-Specific Instructions]

Language

Language Selection - Samsung Convoy® 4
[Device-Specific Instructions]
Samsung Convoy® 4 Simulator: Changing the Language
[Interactive Simulation]
Discover how to change the language settings on your Samsung Convoy 4.

Lock, Unlock, Password & Security

Unlock Screen - Samsung Convoy® 4
[Device-Specific Instructions]
To unlock the screen on your Samsung Convoy 4, check out this info.
Phone Lock - Samsung Convoy® 4
[Device-Specific Instructions]
Lock Code - Samsung Convoy® 4
[Device-Specific Instructions]
Samsung Convoy® 4: Activating Your Device
[Interactive Simulation]
A visual guide for activating your Samsung Convoy 4.

Memory/Storage

Insert SD Card - Samsung Convoy® 4
[Device-Specific Instructions]
Check Memory - Samsung Convoy® 4
[Device-Specific Instructions]
Format SD Card - Samsung Convoy® 4
[Device-Specific Instructions]
View this info on memory card formatting options for your Convoy 4.
Memory Save Location - Samsung Convoy® 4
[Device-Specific Instructions]
Remove SD Card - Samsung Convoy® 4
[Device-Specific Instructions]

Navigating & Multitasking

Samsung Convoy® 4: Opening Apps
[Interactive Simulation]
See how to open apps on your Samsung Convoy 4.

Operating System & Software

System Select - Samsung Convoy® 4
[Device-Specific Instructions]
View Software Version - Samsung Convoy® 4
[Device-Specific Instructions]
To view the software version your Samsung Convoy 4 is running, check out this info.

SIM Card

Unblock SIM PIN - Samsung Convoy® 4
[Device-Specific Instructions]
If the SIM PIN for your Convoy 4 is blocked, here's how to unblock it.
Insert SIM Card - Samsung Convoy® 4
[Device-Specific Instructions]
Remove SIM Card - Samsung Convoy® 4
[Device-Specific Instructions]
Samsung Convoy® 4 Simulator: Inserting and Removing a microSD Card
[Interactive Simulation]
Discover how to put and remove a microSD card into your Samsung Convoy 4 to add memory for photos, videos, music, documents and more.
View SIM Card Number - Samsung Convoy® 4
[Device-Specific Instructions]

Sounds, Volume & Audio

Speakerphone - Samsung Convoy® 4
[Device-Specific Instructions]
Volume Controls - Samsung Convoy® 4
[Device-Specific Instructions]
Save a Ringtone - Samsung Convoy® 4
[Device-Specific Instructions]
Sound Easy Set-Up - Samsung Convoy® 4
[Device-Specific Instructions]
Set a Ringtone - Samsung Convoy® 4
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Set Shortcut - Samsung Convoy® 4
[Device-Specific Instructions]

Visual & Hearing Accessibility

TTY Settings - Samsung Convoy® 4
[Device-Specific Instructions]

Wallpapers/Theme

Set Wallpaper - Samsung Convoy® 4
[Device-Specific Instructions]
Samsung Convoy® 4: Changing the Wallpaper
[Interactive Simulation]
Learn how to change the background of the Home screen on your Samsung Convoy 4.

Wi-Fi & Network

Network Mode Settings - Samsung Convoy® 4
[Device-Specific Instructions]
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

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