Samsung Galaxy Book - Support Overview

Find device-specific support and online tools for your Samsung Galaxy Book.
Select Your Device
Samsung Galaxy Tab A (8.0)
Apple® iPhone® 6 Plus
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Samsung Galaxy View
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Verizon Ellipsis™ Jetpack®
Galaxy Tab E (8.0)
Samsung Galaxy S9
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Galaxy J7 / J7 V
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Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
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Apple® iPad® 2
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Cadence by Kyocera
LG K20™ V
DROID TURBO 2
Moto Z Force Droid Edition
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Verizon Wireless Home Phone
Samsung 3G Network Extender
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy J3 Eclipse
Google Pixel 2 XL
Jetpack® MiFi® 7730L
Pixel™, Phone by Google
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy S8+
LG Exalt® LTE
Samsung Galaxy J3 V
GizmoGadget™ by LG
moto g6
Google Pixel 2
Moto Z Play Droid Edition
Samsung 4G LTE Network Extender
Motorola moto z2 play
Motorola moto z2 force edition
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LG Revere® 3
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G7 ThinQ
LG G6™
Apple® iPhone® 5c
Verizon Ellipsis® Jetpack® MHS900L
Apple® iPhone® 5
DROID MAXX by MOTOROLA
Samsung Galaxy J3 (2016)
Motorola moto e4
Droid Turbo by Motorola
Verizon Ellipsis® 8
Verizon Ellipsis® 7
Verizon 4G LTE Broadband Router
V20™
KYOCERA DuraXVLTE
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG G5
Samsung Gusto® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon LTE Internet and Home Phone
Pixel™ XL, Phone by Google
ASUS ZenFone™ V
Moto Z Droid Edition
Stylo™ 2 V
Verizon MiFi® 4G LTE Global USB Modem U620L
Apple® iPhone® 4
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy Core Prime™
LG G4™
Droid Turbo in Ballistic Nylon
Hum+ by Verizon
DuraForce PRO with Sapphire Shield
Samsung Galaxy J1™ Prepaid
Samsung Convoy® 4
ZTE Blade™ Vantage Prepaid
Microsoft Surface 3
DuraXV
Verizon Wear24™
GizmoPal™
LG K8 V
LG Cosmos™ 3
ZTE Cymbal® LTE
Motorola moto e4 plus™
PRIV™ by BlackBerry®
Ellipsis® Jetpack® MHS800L
Apple® iPhone® 4s
GizmoPal® 2 by LG
Samsung Galaxy Note® 3
Galaxy J3 Mission
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG G3
Verizon Verizon SmartHub with Voice
LG Optimus Zone™ 3
ZenFone™ V Live
Samsung Gear S3 frontier
Samsung Galaxy S6 edge +
DROID MAXX 2
Verizon Wireless Home Phone T2000
Motorola moto e5 play
BlackBerry® Bold™ 9930 smartphone
LG V30®
Verizon 4G LTE USB Modem 551L
Verizon Global USB Modem USB730L
Samsung Galaxy S® III
Verizon Ellipsis® 10
Samsung 4G LTE Network Extender 2
Galaxy J7 V (2nd Gen.)
Toyota Connected Car
Moto G Play
Kyocera DuraXV+
LG V10™
LTE Internet (Installed)
LG Exalt™
Apple® iPad® (6th Generation) 9.7-inch
Galaxy Tab E
Sonim XP5
ZenPad™ Z10
Samsung Convoy™ 3
Samsung Galaxy S® 6 edge
ZenPad™ Z8
DROID MINI by MOTOROLA
Galaxy J3 V (3rd Gen.)
Moto X™ by Motorola
DROID RAZR M by MOTOROLA
BlackBerry Classic
moto g6 play
ASUS ZenPad™ Z8s
LG Extravert™ 2
Apple® iPad® (9.7-inch)
Brigadier™ by Kyocera
Samsung Galaxy J3 (3rd Gen.)
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Casio G'zOne Ravine® 2
Casio G'zOne Commando®
Verizon 4G LTE USB Modem UML295
Sony Xperia® Z3v
Samsung Convoy™ 2
LG ZONE® 4
Ellipsis™ Jetpack® MHS815L
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Intensity™ II
HTC One® (M8)
Samsung Galaxy J7 (2nd Gen.)
LG K4™ LTE
Samsung Gusto® 2
BlackBerry® Q10 smartphone
HTC 10™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Revere®
Humx
Samsung Galaxy Tab S3
LG G2
LG G Vista
Apple® iPad Pro® (12.9-inch)
Casio G'zOne Commando® 4G LTE
Apple® iPad Pro® (10.5-inch)
Apple® iPad Air® 2
LG G Pad 8.3 LTE
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Apple® iPad mini™ with Retina display
Verizon Ellipsis® 8 HD
ASUS ZenFone™ AR
Gear S2
Gear S®
Samsung Galaxy S® 4 mini
Samsung Brightside™
Arlo Go
Verizon GizmoTab™
DROID ULTRA by MOTOROLA
Samsung Convoy™
BlackBerry® Z10 smartphone
Samsung Galaxy Note® II
DROID RAZR by MOTOROLA
Samsung Galaxy Book
Casio G'zOne Ravine®
Samsung Galaxy Tab®
HTC Desire® 530
Verizon Wireless USB760 Modem
HTC One M9
BlackBerry® Z30 smartphone
LG Octane™
BlackBerry® Bold 9650 smartphone
Apple® iPad Pro®
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Galaxy Tab® 2 (7.0)
LG Accolade™
Samsung Galaxy Note® 10.1
Nokia Lumia 928
HTC One®
Apple® iPad® with Wi-Fi + 4G
Samsung Haven™
Moto X™ (2nd Gen.)
LG Cosmos™ 2
HP Elite x2 1012
HTC Desire® 526
LG Revere® 2
Samsung Intensity™ III
Samsung Gusto®
Samsung Galaxy Tab S2
HTC Desire® 626
Apple® iPad mini® 4
Apple® iPad®
Apple® iPad Pro® (9.7-inch)
DROID RAZR MAXX HD by MOTOROLA
Apple® iPad Air®
Samsung Galaxy Tab® 4 (10.1)
LG VX8300
Galaxy Note® Edge
Samsung Knack™
Yealink One TalkSM IP DECT Phone Bundle
LG enV®3
LG 4G LTE USB Modem VL600
LG Terra™
Samsung Galaxy Camera®
Samsung Galaxy Tab® 2 (10.1)
Motorola MOTO™ W755
Nokia Lumia 822
LG Exalt™II
Spartan GoCam™
Apple® iPad mini™
LG G Pad™ X8.3
Samsung Gear S3 classic
G Pad™ 7.0 LTE
Delphi Connect with 4G LTE Mobile Hotspot
Pantech Hotshot™
Nexus 6
LG Cosmos™ Touch
Ellipsis® Kids
Casio G'zOne Boulder®
Samsung Galaxy Tab® 4 (8.0)
Motorola Barrage™
Sony Xperia® Z2
Samsung Galaxy S® III mini
Samsung Smooth™
LG enV®2
Samsung Galaxy Tab® (10.1)
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Verizon Ellipsis® 10 HD
LG Cosmos™
LG VX5500
HTC One® (M8) for Windows®
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
LG Extravert™
Samsung Alias™ 2
Casio G'zOne Rock™
LG enV® TOUCH
Lexus Connected Car
Samsung Intensity™
Verizon Wireless UMW190 Global USB Modem
Nokia Lumia Icon
Watch Urbane™ 2nd Edition LTE
G Pad™ 10.1 LTE
Verizon Wireless UM175 USB Modem
Verizon Wireless G'zOne Type-S
LG VX5400
DROID RAZR HD by MOTOROLA
Lancet™ for Android®
Motorola XOOM™ 4G LTE
Pantech Jest™ 2
Lucid™3 by LG
Nokia Lumia 2520
Samsung Galaxy Stellar™
DROID RAZR MAXX by MOTOROLA
Motorola W385
Apple® iPad mini™ 3
Samsung SCH-u340
HTC Desire® 612
Samsung Galaxy Tab® S
Samsung Galaxy Note® 10.1 2014 Edition
Verizon Wireless Escapade®
HTC One® remix
Enact™ by LG
Samsung Galaxy Note® Pro
Samsung SCH-u430
HP Spectre x2
Samsung Gear S2 classic
LG VX8360
Samsung Galaxy™ Stratosphere™ II
Samsung SCH-a870
Google Nexus 7
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
DROID 4 by MOTOROLA
Lucid™ by LG
Lancet™
Hydro ELITE by KYOCERA
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX8350
Samsung SCH-u410
Samsung Reality™
Lucid™2 by LG
LG VX5300
Galaxy Nexus by Samsung
Verizon Wireless Coupe™
Motorola V325i
Apple® iPad® with Retina display
LG VX5200
Motorola V325
Samsung SCH-u540
LG VX3300
Verizon Wireless CDM8975
LG VX3200
Motorola W315
LG Clout™
Samsung SCH-a650
Motorola V325xi
Luge™ by Motorola Prepaid
Motorola Entice™
Samsung SCH-a630
moto z3
Apple Watch Series 4
Apple® iPhone® XS Max
Yealink One TalkSM CP920 IP Conference Phone
Apple® iPhone® XS
Motorola RAZR V3m in Gray
Samsung Galaxy Note9

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty
[General Information]
Learn which device insurance program is right for you. Get coverage for a device that is lost, stolen, damaged or get an extended warranty to cover defects.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise needs replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Verizon Cloud - How to Use Guide
[How to Use Guide]
Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
Edit a User Account - Windows® 10
[Device-Specific Instructions]
Samsung Galaxy Book Quick Reference Guide (PDF)
[PDF]
This Samsung Galaxy Book quick reference guide shows you commonly used screen buttons, the charging port, SIM/micro SD card tray, device setup and basic use.
Samsung Galaxy Book User Guide (PDF)
[PDF]
This Samsung Galaxy Book User Guide can help you get the most out of your device, like Home Screen features, shortcuts, the notification area, navigation tips, device setup, and advanced use.
Set Up Device - Samsung Galaxy Book
[Device-Specific Instructions]
Here's how to activate and set up your Galaxy Book.
Sign In / Out - Windows® 10
[Device-Specific Instructions]

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Transfer Data via USB - Samsung Galaxy Book
[Device-Specific Instructions]

Basics

Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Here's how to determine if your location has Verizon Wireless service available.
Add a User Account - Windows® 10
[Device-Specific Instructions]
Remove a User Account - Windows® 10
[Device-Specific Instructions]
Add Files (OneDrive) - Windows® 10
[Device-Specific Instructions]
Add a Microsoft® Account - Windows® 10
[Device-Specific Instructions]
Create a Microsoft® Account - Windows® 10
[Device-Specific Instructions]
Samsung Galaxy Book Simulator: Charging Your Tablet
[Interactive Simulation]
Learn how to charge your Samsung Galaxy Book.
Samsung Galaxy Book Simulator: Getting to Know Your Tablet
[Interactive Simulation]
An interactive map of the Home screen and buttons on your Samsung Galaxy Book.
Samsung Galaxy Book Simulator: Getting to Know the Back of Your Tablet
[Interactive Simulation]
Learn more about the back of your Samsung Galaxy Book.
Samsung Galaxy Book Simulator: Turning Your Tablet On and Off
[Interactive Simulation]
Learn how to power on and shut down your Samsung Galaxy Book.

Battery & Power

Power & Charging Issues - Non-Removable Battery Devices
[Device-Specific Instructions]
If you're having issues with your non-removable battery charging or not holding a charge, view this info.
Battery Issues - Battery Usage
[Device-Specific Instructions]
This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).
Battery Overview - Samsung Galaxy Book
[Device-Specific Instructions]
Power the Device On / Off - Samsung Galaxy Book
[Device-Specific Instructions]
Here's how to turn your Galaxy Book on or off.

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth® Help Guide
[Device-Specific Instructions]
Here's info on pairing Bluetooth with your vehicle and some FAQs.
Bluetooth® Discovery Mode - Windows®
[Device-Specific Instructions]
Turn Bluetooth® On / Off - Windows® 10
[Device-Specific Instructions]
Samsung Galaxy Book Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
See how to pair your Samsung Galaxy Book with your Bluetooth device.

Camera, Photos & Videos

Common Camera Settings - Samsung Galaxy Book
[Device-Specific Instructions]
Here's info on common camera settings (e.g., flash, timer, etc.) for your Galaxy Book.
Samsung Galaxy Book Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Samsung Galaxy Book.
Samsung Galaxy Book Simulator: Sharing Photos
[Interactive Simulation]
A visual guide for sharing photos by email, social networks and more using your Samsung Galaxy Book.
Samsung Galaxy Book Simulator: Sharing Videos
[Interactive Simulation]
A visual guide for sharing videos by email, social networks and more using your Samsung Galaxy Book.
Samsung Galaxy Book Simulator: Taking a Picture
[Interactive Simulation]
Discover how to take a photo using your Samsung Galaxy Book.
Samsung Galaxy Book Simulator: Taking a Selfie
[Interactive Simulation]
An interactive guide on how to take a selfie with your Samsung Galaxy Book.

Contacts

Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Samsung Galaxy Book Simulator: Adding a Contact
[Interactive Simulation]
See how to add a new contact to your Samsung Galaxy Book.
Samsung Galaxy Book Simulator: Adding and Removing Contacts from Favorites
[Interactive Simulation]
Discover how to add or delete contacts from your Favorites list on your Samsung Galaxy Book.
Samsung Galaxy Book Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Find out how to add a picture to a contact on your Samsung Galaxy Book.
Samsung Galaxy Book Simulator: Sharing a Contact's Information
[Interactive Simulation]
Learn how to share the information for one of your contacts with someone else using your Samsung Galaxy Book.

Data

Bonus Data FAQs
[FAQs]
Learn about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data and what tools are available to monitor your data allowance. See how to view current and historical data usage and set up data alert messages.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Data On / Off - Windows® 10
[Device-Specific Instructions]
Data Roaming - Windows® 10
[Device-Specific Instructions]

Date & Time

Date and Time Settings - Windows® 10
[Device-Specific Instructions]

Device ID & Info

Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.
View Device Info - Windows® 10
[Device-Specific Instructions]
View MAC Address - Windows® 10
[Device-Specific Instructions]

Device Settings

Turn Screen Rotation On / Off - Windows® 10
[Device-Specific Instructions]
Airplane Mode - Windows® 10
[Device-Specific Instructions]
Samsung Galaxy Book Simulator: Accessing Settings
[Interactive Simulation]
Explore how to access settings on your Samsung Galaxy Book to change alert sounds, turn off GPS and more.
Samsung Galaxy Book Simulator: Adjusting the Screen Timeout and Brightness
[Interactive Simulation]
Learn how to save battery life on your Samsung Galaxy Book by adjusting the screen timeout.
Samsung Galaxy Book Simulator: Changing Sounds
[Interactive Simulation]
Learn how to change the sounds on your Samsung Galaxy Book.
Samsung Galaxy Book Simulator: Setting to Silent
[Interactive Simulation]
Explore ways to mute your Samsung Galaxy Book.
Samsung Galaxy Book Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Samsung Galaxy Book to Airplane mode.
Turn Tablet Mode On / Off - Windows® 10
[Device-Specific Instructions]

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
Here's how to unlock your Gmail Account if you don't know your username or password.
Standard Email Messaging Ports
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Email Messages - Windows® 10
[Device-Specific Instructions]
Remove Corporate Email Account (Exchange ActiveSync®) - Windows® 10
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues.
Remove a Personal Email Account - Windows® 10
[Device-Specific Instructions]
Removing then re-adding an email account on Windows 10 often fixes email issues.
Samsung Galaxy Book Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Samsung Galaxy Book.
Samsung Galaxy Book Simulator: Including an Email Attachment
[Interactive Simulation]
Learn how to attach a file, like a document or photo, to an email with your Samsung Galaxy Book.
Samsung Galaxy Book Simulator: Replying to an Email
[Interactive Simulation]
Discover how to reply to an email on your Samsung Galaxy Book.
Samsung Galaxy Book Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email from your Samsung Galaxy Book.
Samsung Galaxy Book Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to access your work email on your Samsung Galaxy Book.
Samsung Galaxy Book Simulator: Setting Up Personal Email
[Interactive Simulation]
See how to access your existing email account on your Samsung Galaxy Book.
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

Find My Device - Samsung Galaxy Book
[Device-Specific Instructions]
Here's how to set up and remotely locate your Samsung Galaxy Book.

GPS & Location Based Services

Find My Mobile - Samsung
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]
Turn GPS Location On / Off - Windows® 10
[Device-Specific Instructions]

Home Screen

Manage Tiles - Windows® 10
[Device-Specific Instructions]
Samsung Galaxy Book Simulator: Moving a Tile on the Start Menu
[Interactive Simulation]
Learn how to move tiles on the Start Menu of your Samsung Galaxy Book.
Samsung Galaxy Book Simulator: Pinning a Tile to the Start Menu
[Interactive Simulation]
An interactive guide on how to pin tiles on the Start Menu of your Samsung Galaxy Book for quick access to them.
Samsung Galaxy Book Simulator: Resizing a Tile on the Start Menu
[Interactive Simulation]
Learn how to resize tiles on the Start Menu of your Samsung Galaxy Book.
Samsung Galaxy Book Simulator: Unpinning a Tile from the Start Menu
[Interactive Simulation]
See how to unpin tiles from the Start Menu of your Samsung Galaxy Book.
Touch Screen Settings - Samsung Galaxy Book
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Get an Internet connection by accessing your device's Wi Fi using Mobile Hotspot. Learn how to connect devices. Understand how your plan will be charged.
Turn Mobile Hotspot On / Off - Windows® 10
[Device-Specific Instructions]
Mobile Hotspot Settings - Windows® 10
[Device-Specific Instructions]

Internet & Web Browser

Disable Work Offline - Internet Browser
[Device-Specific Instructions]
Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.
Determining Internet Connection Speeds
[Device-Specific Instructions]
If your connection speeds are slower than expected here's info on how you can test them.
Web Browser - Windows® 10
[Device-Specific Instructions]
Allow / Block Browser Cookies - Microsoft® Edge
[Device-Specific Instructions]
If you can't browse the internet or view website images via the Edge browser on your device, view this info.
Samsung Galaxy Book Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Samsung Galaxy Book, so it's easy to find later.
Samsung Galaxy Book Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to find a website using your Samsung Galaxy Book.
Samsung Galaxy Book Simulator: Using Web Browser Windows
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Samsung Galaxy Book.
Web Browser - Samsung Galaxy Book
[Device-Specific Instructions]
Websites - Samsung Galaxy Book
[Device-Specific Instructions]

Keyboard

Connect Keyboard Cover - Samsung Galaxy Book
[Device-Specific Instructions]
Here's how to attach the removable keyboard cover from your Galaxy Book.
Keyboard Settings - Samsung Galaxy Book
[Device-Specific Instructions]
Here's how to manage keyboard settings for your Galaxy Book.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Samsung Galaxy Book Simulator: Changing the Language
[Interactive Simulation]
Discover how to change the language settings on your Samsung Galaxy Book.

Lock, Unlock, Password & Security

Restore Default Settings - Samsung
[Device-Specific Instructions]
Device Lock - Samsung Galaxy Book
[Device-Specific Instructions]
Here's how to lock and unlock the screen for your Galaxy Book.
Samsung Galaxy Book Simulator: Setting Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your Samsung Galaxy Book to help protect your private information.
Samsung Galaxy Book Simulator: Unlocking the Screen
[Interactive Simulation]
See how to unlock the screen on your Samsung Galaxy Book.

Memory/Storage

Format SD Card - Windows® 10
[Device-Specific Instructions]
Check Memory - Windows® 10
[Device-Specific Instructions]
To free up space if your device runs slow or crashes/resets, apps freeze when running them, or you can't save media, view this info.
Insert SD Card - Samsung Galaxy Book
[Device-Specific Instructions]
Here's how to remove the SD (memory) card for your Galaxy Book.
Remove SD Card - Samsung Galaxy Book
[Device-Specific Instructions]
Here's how to remove an SD (memory) card from your Galaxy Book.

Navigating & Multitasking

Samsung Galaxy Book Simulator: Navigating the Start Menu
[Interactive Simulation]
A visual guide for navigating the start menu on your Samsung Galaxy Book.
Samsung Galaxy Book Simulator: Switching to Tablet Mode
[Interactive Simulation]
Find out how to switch to tablet mode on your Samsung Galaxy Book.

Operating System & Software

Restore to Factory Default - Samsung Galaxy Book
[Device-Specific Instructions]
Here's how to restore your Galaxy Book to default factory settings.
Samsung Galaxy Book Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.

S Pen

Air Command - Samsung Galaxy Book
[Device-Specific Instructions]
Here's how to manage Air Command settings for your Galaxy Book.
Configure S Pen™ Settings - Samsung Galaxy Book
[Device-Specific Instructions]
Here's how to configure S Pen settings (e.g., Show visual effects, Show cursor, etc.) on your Galaxy Book.
Direct S Pen™ Input - Samsung Galaxy Book
[Device-Specific Instructions]
Here's info on S Pen handwriting options for your Galaxy Book.

SIM Card

Locate the 4G SIM PIN / PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to make or receive calls or connect to the internet, this could help.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Unblock SIM PIN - Windows® 10
[Device-Specific Instructions]
View SIM Card Number - Windows® 10
[Device-Specific Instructions]
Find your 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Insert SIM Card - Samsung Galaxy Book
[Device-Specific Instructions]
Here's how to insert a SIM card into your Galaxy Book.
Remove SIM Card - Samsung Galaxy Book
[Device-Specific Instructions]
Here's how to remove a SIM card from your Galaxy Book.
Samsung Galaxy Book Simulator: Inserting and Removing a microSD Card
[Interactive Simulation]
Discover how to put and remove a microSD card into your Samsung Galaxy Book to add memory for photos, videos, music, documents and more.
Samsung Galaxy Book Simulator: Inserting and Removing the Nano SIM Card
[Interactive Simulation]
Find out how to insert and remove a nano SIM card from your Samsung Galaxy Book.

Social Networking

Manage Facebook® Privacy
[Device-Specific Instructions]
Samsung Galaxy Book Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your Samsung Galaxy Book.
Samsung Galaxy Book Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your Samsung Galaxy Book to help protect your account.
Samsung Galaxy Book Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your Samsung Galaxy Book.

Sounds, Volume & Audio

Volume Controls - Samsung Galaxy Book
[Device-Specific Instructions]

Status Indicators/Lights

View Signal Strength - Windows® 10
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - My Verizon website
[Device-Specific Instructions]
Here's how to send a text message from your computer/PC via your My Verizon account.

Tips, Tricks & Shortcuts

Capture a Screenshot - Samsung Galaxy Book
[Device-Specific Instructions]
Here's how to capture a screenshot on your Galaxy Book.
Samsung Galaxy Book Simulator: Accessing Air Command
[Interactive Simulation]
Learn how to access air comman on your Samsung Galaxy Book with your S Pen.
Samsung Galaxy Book Simulator: Creating Notes
[Interactive Simulation]
Learn how to create notes with your S Pen on your Samsung Galaxy Book.
Samsung Galaxy Book Simulator: Finding More Help
[Interactive Simulation]
Discover how to find videos and tutorials to learn more about using your Samsung Galaxy Book.
Samsung Galaxy Book Simulator: Multitasking Between Apps
[Interactive Simulation]
Find out how to multitask between apps on your Samsung Galaxy Book.
Samsung Galaxy Book Simulator: Using Apps Side-by-Side
[Interactive Simulation]
See how to multitask between apps on your Samsung Galaxy Book.

Wallpapers/Theme

Samsung Galaxy Book Simulator: Changing the Windows Accent Color
[Interactive Simulation]
A visual guide for changing the windows accent color on your Samsung Galaxy Book.
Samsung Galaxy Book Simulator: Changing the Windows Theme
[Interactive Simulation]
Find out how to change the windows theme on your Samsung Galaxy Book.
Samsung Galaxy Book Simulator: Customizing the Lock Screen
[Interactive Simulation]
Learn how to customize the lock screen on your Samsung Galaxy Book.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.
Add a Wi-Fi Network - Windows® 10
[Device-Specific Instructions]
Here's how to add a Wi-Fi network on Windows 10.
Remove / Forget Wi-Fi Connection - Windows®
[Device-Specific Instructions]
This may help if the Wi-Fi on your Window's computer/PC won't connect to your Internet-capable device. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Edit Access Point Name (APN) - Windows® 10
[Device-Specific Instructions]
Samsung Galaxy Book Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your Samsung Galaxy Book to connect to a Wi-Fi network, so you can access the internet without using data.
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Turn Wi-Fi On / Off - Windows® 10
[Device-Specific Instructions]

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