Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Samsung Galaxy S7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S8
Apple® iPhone® X
Samsung Galaxy S9
Apple® iPhone® 6s Plus
Moto Z Play Droid Edition
Apple® iPhone® 8 Plus
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 6
Samsung Galaxy S® 5
Apple® iPhone® 8
Samsung Galaxy S7 edge
Apple® iPhone® SE
Samsung Galaxy Note8
Samsung Galaxy S9+
Galaxy J7 / J7 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Apple® iPhone® 5s
DROID TURBO 2
Samsung Galaxy S8+
Samsung Galaxy S® 4
Google Pixel 2 XL
Samsung Galaxy J3 Eclipse
Verizon Wear24™
Moto Z Force Droid Edition
Google Pixel 2
LG K20™ V
Pixel™, Phone by Google
Apple® iPad® 2
Apple Watch® Series 3
Samsung Galaxy Note5
Samsung Galaxy Note® 4
Verizon Ellipsis® 8
Verizon Wireless Home Phone
Apple® iPhone® 5c
Verizon Jetpack® MiFi® 6620L
LG Revere® 3
Verizon Ellipsis® 7
Samsung Galaxy J3 (2016)
DROID MAXX by MOTOROLA
Samsung 3G Network Extender
Cadence by Kyocera
Droid Turbo by Motorola
Jetpack® MiFi® 7730L
Motorola moto z2 play
GizmoGadget™ by LG
LG G6™
V20™
Samsung Gusto® 3
Apple® iPhone® 5
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Stylo™ 2 V
LG G5
Droid Turbo in Ballistic Nylon
Samsung Galaxy J3 V
Motorola moto z2 force edition
Samsung Galaxy Core Prime™
LG Exalt® LTE
Samsung Galaxy J1™ Prepaid
Hum+ by Verizon
ZenPad™ Z8
Moto Z Droid Edition
Pixel™ XL, Phone by Google
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Motorola moto e4
Verizon Ellipsis® Jetpack® MHS900L
LG K8 V
Apple® iPhone® 4
Pantech 4G LTE Global USB Modem UML290
LG G4™
Apple® iPhone® 4s
LG G3
Samsung Convoy® 4
Verizon MiFi® 4G LTE Global USB Modem U620L
Galaxy Tab E (8.0)
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Verizon LTE Internet and Home Phone
DROID MAXX 2
Samsung Galaxy S6 edge +
Motorola moto e4 plus™
LG Optimus Zone™ 3
Microsoft Surface 3
GizmoPal® 2 by LG
DuraForce PRO with Sapphire Shield
ZenFone™ V Live
LG Cosmos™ 3
Samsung Galaxy Note® 3
GizmoPal™
Samsung Galaxy S® 6 edge
PRIV™ by BlackBerry®
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Apple® iPad® (9.7-inch)
Ellipsis® Jetpack® MHS800L
Samsung 4G LTE Network Extender
Samsung Galaxy S® III
DuraXV
Galaxy J3 Mission
LG V10™
Samsung Convoy™ 3
Verizon Global USB Modem USB730L
Samsung Gear S3 frontier
Verizon Wireless Home Phone T2000
BlackBerry® Bold™ 9930 smartphone
LG V30®
DROID RAZR M by MOTOROLA
KYOCERA DuraXVLTE
ASUS ZenFone™ V
ZTE Blade™ Vantage Prepaid
DROID MINI by MOTOROLA
Verizon 4G LTE USB Modem 551L
Brigadier™ by Kyocera
Verizon Ellipsis® 10
Verizon Verizon SmartHub with Voice
Verizon 4G LTE USB Modem UML295
Casio G'zOne Commando®
Casio G'zOne Ravine® 2
ZTE Cymbal® LTE
Sony Xperia® Z3v
Samsung Convoy™ 2
BlackBerry Classic
Moto G Play
Ellipsis™ Jetpack® MHS815L
ZenPad™ Z10
Kyocera DuraXV+
Samsung Gusto® 2
HTC One® (M8)
Apple® iPad Pro® (12.9-inch)
HTC 10™
LG Exalt™
Apple® iPad Air® 2
Toyota Connected Car
LG Extravert™ 2
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Apple® iPad mini™ with Retina display
LTE Internet (Installed)
Samsung Galaxy Tab S3
LG K4™ LTE
LG G Vista
Verizon Ellipsis® 8 HD
BlackBerry® Q10 smartphone
Apple® iPad Pro® (10.5-inch)
Gear S®
Samsung Galaxy Tab® 2 (7.0)
Samsung Intensity™ II
ASUS ZenPad™ Z8s
LG G Pad 8.3 LTE
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Casio G'zOne Commando® 4G LTE
Samsung Galaxy Tab® 2 (10.1)
LG G2
Samsung 4G LTE Network Extender 2
Gear S2
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
ASUS ZenFone™ AR
Humx
Sonim XP5
HTC One M9
Samsung Brightside™
Moto X™ by Motorola
Motorola RAZR V3m
DROID ULTRA by MOTOROLA
LG Revere®
Verizon Wireless USB760 Modem
Samsung Galaxy Note® II
HTC Desire® 530
Samsung Galaxy S® 4 mini
LG Octane™
Apple® iPad mini® 4
Apple® iPad Pro®
HTC Desire® 526
Samsung Galaxy Book
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Samsung Galaxy Tab®
Samsung Galaxy Tab S2
Apple® iPad® with Wi-Fi + 4G
Apple® iPad®
Casio G'zOne Ravine®
Samsung Galaxy Camera®
Apple® iPad mini™
DROID RAZR by MOTOROLA
Samsung Convoy™
G Pad™ 7.0 LTE
Arlo Go
Apple® iPad Air®
LG G Pad™ X8.3
BlackBerry® Z30 smartphone
Galaxy Note® Edge
BlackBerry® Z10 smartphone
HTC Desire® 626
LG Revere® 2
Verizon GizmoTab™
Nokia Lumia 928
Moto X™ (2nd Gen.)
LG Exalt™II
LG Accolade™
Apple® iPad Pro® (9.7-inch)
Nokia Lumia 822
Samsung Intensity™ III
Samsung Gusto®
LG Cosmos™ 2
BlackBerry® Bold 9650 smartphone
Samsung Haven™
Samsung Galaxy Tab® (10.1)
Ellipsis® Kids
Samsung Gear S3 classic
Samsung Galaxy S® III mini
LG 4G LTE USB Modem VL600
Yealink One TalkSM IP DECT Phone Bundle
G Pad™ 10.1 LTE
Samsung Galaxy Note® 10.1
HTC One®
LG Terra™
HP Elite x2 1012
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID RAZR MAXX HD by MOTOROLA
LG VX8300
Samsung Galaxy Tab® 4 (10.1)
LG enV®3
Verizon Wireless UMW190 Global USB Modem
LG enV®2
Nokia Lumia Icon
Verizon Wireless UM175 USB Modem
Motorola MOTO™ W755
Nexus 6
Samsung Knack™
HTC One® (M8) for Windows®
Samsung Galaxy Tab® 4 (8.0)
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID RAZR HD by MOTOROLA
Samsung Galaxy Stellar™
Motorola Barrage™
Verizon Ellipsis® 10 HD
Apple® iPad® with Retina display
Sony Xperia® Z2
Lancet™ for Android™
Nokia Lumia 2520
LG VX5500
Samsung Intensity™
Casio G'zOne Boulder®
LG Cosmos™
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Alias™ 2
LG enV® TOUCH
Samsung Smooth™
DROID DNA by HTC
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Galaxy Note® Pro
Pantech Hotshot™
LG Extravert™
Lucid™3 by LG
Apple® iPad mini™ 3
DROID 4 by MOTOROLA
Hydro ELITE by KYOCERA
Samsung SCH-u340
Motorola XOOM™ 4G LTE
Samsung Gear S2 classic
Motorola W385
Samsung Galaxy Tab® S
Enact™ by LG
Lancet™
DROID RAZR MAXX by MOTOROLA
LG VX5400
Verizon Wireless PC5750 PC Card
LG VX8360
Casio G'zOne Rock™
Samsung Galaxy Note® 10.1 2014 Edition
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Google Nexus 7
Pantech Jest™ 2
HTC One® remix
Galaxy Nexus by Samsung
HTC Desire® 612
LG ZONE® 4
Samsung Galaxy™ Stratosphere™ II
Spartan GoCam™
Verizon Wireless G'zOne Type-S
BlackBerry Classic Non-Camera
Lucid™ by LG
Lexus Connected Car
Watch Urbane™ 2nd Edition LTE
LG VX8350
Moto X™ - Designed by You (2nd Generation)
LG Cosmos™ Touch
Motorola Adventure™ V750
Samsung Galaxy View
LG VX5300
Motorola RAZR V3m in Gray
Lucid™2 by LG
Samsung SCH-u410
Samsung SCH-u430
Verizon Wireless Escapade®
Verizon Wireless Coupe™
Motorola RAZR V3c
Verizon Wireless CDM8975
LG Chocolate® 3
LG VX3200
HP Spectre x2
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung Reality™
Motorola MOTO™ VU204
LG VX3300
Motorola V325i
Motorola Entice™
LG VX4650
LG Clout™
LG VX5200
Motorola V325
Samsung SCH-a870
Luge™ by Motorola Prepaid
Motorola W315
Samsung SCH-u540
Samsung SCH-a630
Samsung SCH-a650
Apple® iPad® (6th Generation) 9.7-inch
Motorola moto e5 play
moto g6 play
moto g6
G7 ThinQ
Galaxy J3 V (3rd Gen.)
Galaxy J7 V (2nd Gen.)
Samsung Galaxy J3 (3rd Gen.)
Motorola V325xi
Samsung Galaxy J7 (2nd Gen.)

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty
[General Information]
Learn which device insurance program is right for you. Get coverage for a device that is lost, stolen, damaged or get an extended warranty to cover defects.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise needs replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Bring Your Own Device to Your Account
[General Information]
Learn how to use My Verizon to bring your own device (BYOD) to a new or existing line on your account.
Top 10 Things to Do with Your New Smartphone
[General Information]
Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.
Verizon Cloud - How to Use Guide
[How to Use Guide]
Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.
Activating Your New or Certified Pre-owned Verizon Wireless Smartphone
[How to Use Guide]
Learn how to activate and set up your new Apple® iPhone® or Android® smartphone with Verizon Wireless.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
Swap Phone Numbers between Devices on Your Account
[General Information]
Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Getting Started with Your New Smartphone
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Set Up Device - Samsung Galaxy J3 (2016)
[Device-Specific Instructions]
Here's how to how to activate and setup your Samsung Galaxy J3 (2016).
Turn On Android® Device Protection - Samsung Galaxy J3 V / J3 (2016)
[Device-Specific Instructions]
Here's how to turn on Android Device Protection for your Samsung Galaxy J3 V / J3 (2016).
Getting to Know Your Samsung Galaxy J3 (2016)
[PDF]
Get to know your new Galaxy J3 (2016) with this quick reference guide.
Turn Off Android® Device Protection - Samsung Galaxy J3 V / J3 (2016)
[Device-Specific Instructions]
Here's how to turn off Android Device Protection for your Galaxy J3 V / J3 (2016).

Alerts & Reminders

Manage Alerts / Notifications - Samsung Galaxy J3 V / J3 (2016)
[Device-Specific Instructions]
View this info to change the notification sound for incoming calls and/or messages.

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Access Content Transfer App - Android® Smartphone
[Device-Specific Instructions]
Here's how to download and install the Content Transfer app to your Android Smartphone.
Download and Install Content Transfer App - Android® Smartphone
[Device-Specific Instructions]
Here's how to download and install the Content Transfer app on an Android smartphone.
Move Pictures / Videos from Device - Samsung Galaxy J3 V / J3 (2016)
[Device-Specific Instructions]
Here's how to transfer picture or video files between your device and your computer.
Transfer Content with Samsung Smart Switch™ Mobile App
[Device-Specific Instructions]
Here's how to transfer content from your old device to your current Samsung phone.
Transfer Content - Apple® iPhone® to Android®
[Device-Specific Instructions]
Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.
Transfer Content - Content Transfer App - Android® Smartphone
[Device-Specific Instructions]
Here's how to use the Content Transfer app on your Android smartphone to transfer content between devices

Basics

Remove Connected Device (E911) - My Verizon Website
[Device-Specific Instructions]
Here's how to remove a device from your Connected Devices list via the My Verizon website.
Update Connected Device Emergency Address (E911) - My Verizon Website
[Device-Specific Instructions]
Here's how to update the e911 address, used by emergency personnel, on your device.
Samsung Galaxy J3 Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the Home screen and buttons on your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Getting to Know the Back of Your Phone
[Interactive Simulation]
An interactive map of the back of your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Turning Your Phone On and Off
[Interactive Simulation]
Learn how to power on and shut down your Samsung Galaxy J3.

Battery & Power

Power & Charging Issues - Non-Removable Battery Devices
[Device-Specific Instructions]
If you're having issues with your non-removable battery charging or not holding a charge, view this info.
Battery Issues - Battery Usage
[Device-Specific Instructions]
This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Battery Tips for Your Samsung Galaxy J3 (2016)
[Video]
Get the most out of your battery by learning power saving tips on your Samsung Galaxy J3 Prepaid from Verizon.
Length: 1:51
Turn Battery Optimization On / Off - Android® 6.0 and higher (Samsung)
[Device-Specific Instructions]
Battery optimization helps conserve battery power on your Samsung device and is turned on by default.
Soft Reset - Samsung Galaxy J3 V / J3 (2016)
[Device-Specific Instructions]
Power Saving Mode on Your Samsung Galaxy J3 (2016)
[Video]
Learn how to use the Ultra Power Saving Mode to extend your battery life on your Samsung Galaxy J3 Prepaid from Verizon.
Length: 1:18

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Help Guide
[Device-Specific Instructions]
Here's info on pairing Bluetooth with your vehicle and some FAQs.
Setting up Wi-Fi and Bluetooth on Your Samsung Galaxy J3 (2016)
[Video]
Learn how to pair your Samsung Galaxy J3 Prepaid with a Bluetooth device and connect to a Wi-Fi network.
Length: 1:55
Samsung Galaxy J3 Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
See how to pair your Samsung Galaxy J3 with your Bluetooth device.

Calling & Dialing

Verizon Messages - HD Video Calling
[Video]
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Making Calls on Your Samsung Galaxy J3 (2016)
[Video]
Learn how to call and message using Bluetooth and contacts on your Samsung Galaxy J3 from Verizon.
Length: 1:05
Auto Reject or Ignore Call - Samsung Galaxy J3 V / J3 (2016)
[Device-Specific Instructions]
To manage calls from saved contacts going to voicemail, view this info.
Redial - Samsung Galaxy J3 V / J3 (2016)
[Device-Specific Instructions]
DTMF - Samsung Galaxy J3 V / J3 (2016)
[Device-Specific Instructions]
Samsung Galaxy J3 Simulator: Calling a Contact
[Interactive Simulation]
An interactive guide on how to call a contact using your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Calling a New Number
[Interactive Simulation]
Discover how to use your Samsung Galaxy J3 to call a new number.
Samsung Galaxy J3 Simulator: Calling with HD Voice
[Interactive Simulation]
Discover how to turn on HD Voice on your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Calling with Video
[Interactive Simulation]
Learn how to turn on HD Voice on your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Ignoring a Call and Replying with a Text
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message to the caller with your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call after multitasking, like browsing the internet, on your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two phone calls on your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Teaching Kids How to Call 911
[Interactive Simulation]
Learn how to teach kids to call 911 on your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Turning HD Voice On and Off
[Interactive Simulation]
Discover how to turn on HD Voice on your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Using Handsfree Calling
[Interactive Simulation]
Discover how to use your voice to place a call with your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add it as a new contact on your Samsung Galaxy J3.

Camera, Photos & Videos

Move Pictures / Videos from Device - Samsung Galaxy J3 V / J3 (2016)
[Device-Specific Instructions]
Here's how to transfer picture or video files between your device and your computer.
Advanced Camera Features on Your Samsung Galaxy J3 (2016)
[Video]
Explore fun camera settings on your Samsung Galaxy J3 Prepaid from Verizon.
Length: 1:01
Camera Settings Support
[Device-Specific Instructions]
Camera/Camcorder Overview for Your Samsung Galaxy J3 (2016)
[Video]
Learn the basics of taking, sharing and storing photos and videos with the camera on your Samsung Galaxy J3 Prepaid.
Length: 1:32
Common Camera Settings - Samsung Galaxy J3 V / J3 (2016)
[Device-Specific Instructions]
Here's info on common camera settings (e.g., flash, timer, etc.), for your Galaxy J3 V / J3 (2016).
Samsung Galaxy J3 Simulator: Accessing the Camera from the Lock Screen
[Interactive Simulation]
See how to quickly access the Camera app on your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to take a picture of the screen and view it on your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Changing the File Size of Pictures and Videos
[Interactive Simulation]
Find out how to change the picture or video file size on your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Sharing Photos
[Interactive Simulation]
A visual guide for sharing photos by email, social networks and more using your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Taking a Picture
[Interactive Simulation]
Discover how to take a photo using your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Discover how to take a picture while recording a video on your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Taking a Selfie
[Interactive Simulation]
An interactive guide on how to take a selfie with your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Turning the Flash On and Off
[Interactive Simulation]
A visual guide for how to take a picture with the flash on using your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out when taking photos on your Samsung Galaxy J3.

Computer/PC Connectivity

Contacts

Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Contact Display Options - Samsung Galaxy J3 V / J3 (2016)
[Device-Specific Instructions]
Here's how to configure how you want your contacts to display on your Galaxy J3 V / J3 (2016).
Check for Duplicate Contacts Stored in Multiple Accounts - Android® Smartphone
[Device-Specific Instructions]
Here's how to resolve duplicate contacts if you are using multiple backup options on your device.
Choose Contacts to Display on Device
[Device-Specific Instructions]
Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.
View Contact Sync Source - Samsung Galaxy J3 V / J3 (2016)
[Device-Specific Instructions]
To view where a phonebook contact was imported from, see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Samsung Galaxy J3 Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact to your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Adding and Removing Contacts from Favorites
[Interactive Simulation]
Discover how to add or delete contacts from your Favorites list on your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Find out how to add a picture to a contact on your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact, so you know who's messaging your Samsung Galaxy J3 without looking at it.
Samsung Galaxy J3 Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
A visual guide for how to create a group of contacts on your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Sharing a Contact's Information
[Interactive Simulation]
Learn how to share the information for one of your contacts with someone else using your Samsung Galaxy J3.

Data

Bonus Data FAQs
[FAQs]
Learn about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data and what tools are available to monitor your data allowance. See how to view current and historical data usage and set up data alert messages.
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Facebook® Video Auto Play On / Off
[Device-Specific Instructions]
Here's how to turn automatic video play for Facebook on or off.
Turn Data On / Off - Samsung Galaxy J3 V / J3 (2016)
[Device-Specific Instructions]
To turn the mobile data for your Samsung Galaxy J3 V / J3 (2016) on or off, follow these steps.
Data Roaming - Samsung Galaxy J3 (2016)
[Device-Specific Instructions]

Date & Time

Date and Time Settings - Samsung Galaxy J3 V / J3 (2016)
[Device-Specific Instructions]
If your Galaxy J3 V / J3 (2016) shows the incorrect date and/or time, view this info to correct it.
Auto Date and Time - Android®
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.

Device ID & Info

Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.
Check for Water Damage - Samsung
[Device-Specific Instructions]
Here's how to help determine if your Samsung device has liquid damage.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
If you need the Device ID for a lost or stolen phone for an insurance claim or police report, this info can help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Identifying Device Damage - How to Use Guide
[How to Use Guide]
Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Physical Damage
[Device-Specific Instructions]
Here's how to help determine if your device has damage.

Device Settings

Turn Screen Rotation On / Off - Samsung Galaxy J3 V / J3 (2016)
[Device-Specific Instructions]
If the display on your Galaxy J3 V / J3 (2016) doesn't rotate, this shows how to fix it.
Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Here's how to turn on TalkBack settings for your Android device.
Configure Company Name ID
[Device-Specific Instructions]
Airplane Mode - Samsung Galaxy J3 V / J3 (2016)
[Device-Specific Instructions]
If your device can't make or receive calls or use data services, view this info on Airplane Mode.
Corporate Email (Exchange ActiveSync®) Server Settings - Samsung Galaxy J3 V / J3 (2016)
[Device-Specific Instructions]
If you need to update the work email password/server settings for your Galaxy J3 V / J3 (2016), view this info.
Samsung Galaxy J3 Simulator: Accessing Settings
[Interactive Simulation]
Explore how to access settings on your Samsung Galaxy J3 to change alert sounds, turn off GPS and more.
Samsung Galaxy J3 Simulator: Adjusting the Screen Timeout and Brightness
[Interactive Simulation]
A visual guide for saving battery life on your Samsung Galaxy J3 by adjusting the screen timeout.
Samsung Galaxy J3 Simulator: Changing Roaming Settings for a Trip
[Interactive Simulation]
Learn how to change data roaming on your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Configuring Location Settings
[Interactive Simulation]
Learn how to manage location settings on your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Managing Data Usage
[Interactive Simulation]
Discover how to manage data usage on your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Setting the Phone to Silent
[Interactive Simulation]
Explore ways to mute your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Samsung Galaxy J3 to Airplane mode.
Samsung Galaxy J3 Simulator: Using Power Saving Mode
[Interactive Simulation]
Learn how to switch to Battery Saver mode to save your Samsung Galaxy J3's battery life for the most important functions.
Turn Screen Inversion On / Off - Samsung Galaxy J3 V / J3 (2016)
[Device-Specific Instructions]
If the color scheme on your Samsung Galaxy J3 V / J3 is reversed, view this.

Email/Gmail

Standard Email Messaging Ports
[Device-Specific Instructions]
Email on Your Samsung Galaxy J3 (2016)
[Video]
Learn how to set up email quickly and efficiently on your Samsung Galaxy J3 Prepaid from Verizon.
Length: 2:25
Delete Gmail™ Messages - Android® 
[Device-Specific Instructions]
View Gmail™ Messages - Android®
[Device-Specific Instructions]
Here's how to view a Gmail message on your device.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
Here's how to manage your Gmail notification settings.
Compose and Send Gmail™ Message - Android®
[Device-Specific Instructions]
Here's how to compose and send a Gmail message.
Remove a Personal Email Account - Samsung Galaxy J3 V / J3 (2016)
[Device-Specific Instructions]
Removing then re-adding an email account on your Galaxy J3 V / J3 often fixes email issues.
Reply to a Gmail™ Message - Android®
[Device-Specific Instructions]
Here's how to reply to a Gmail message.
Gmail™ Auto Signature - Android® 
[Device-Specific Instructions]
Here's how to add, edit or remove a signature for your Gmail messages.
View Gmail™ Account Address / Username - Android®
[Device-Specific Instructions]
Here's how to view your Gmail email address and username.
Samsung Galaxy J3 Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Including an Email Attachment
[Interactive Simulation]
Learn how to attach a file, like a document or photo, to an email with your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Replying to an Email
[Interactive Simulation]
Discover how to reply to an email on your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email from your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Sending an Email to a Group
[Interactive Simulation]
Learn how to send a group email on your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to access your work email on your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Setting Up Personal Email
[Interactive Simulation]
See how to access your existing email account on your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Switching Between Email Accounts
[Interactive Simulation]
See how to access different email accounts on your Samsung Galaxy J3.
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

Remotely Locate Device - Find My Device - Android®
[Device-Specific Instructions]
Here's info on how to locate your Android device remotely.

Google Backup & restore

GPS & Location Based Services

Find My Mobile - Samsung
[Device-Specific Instructions]
E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Download an Offline Map (Google Maps™)
[Device-Specific Instructions]
If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Home Screen

Customizing Your Samsung Galaxy J3 (2016)
[Video]
Add apps and widgets to your home screen. Customize your wallpaper. Learn how on your Samsung Galaxy J3 Prepaid.
Length: 2:22
Samsung Galaxy J3 Simulator: Adding Apps and Widgets to the Home Screen
[Interactive Simulation]
An interactive guide on how to place apps and widgets on the Home screen of your Samsung Galaxy J3 for quick access to them.
Samsung Galaxy J3 Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
Find out how to add folders to the Home screen on your Samsung Galaxy J3 to help organize your apps.
Samsung Galaxy J3 Simulator: Adding and Changing a Lock Screen Shortcut
[Interactive Simulation]
Discover to add shortcuts to the lock screen on your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Adding and Deleting a Home Screen
[Interactive Simulation]
See how to add and delete Home screens on your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Adjusting Apps and Widgets on the Home Screen
[Interactive Simulation]
Learn how to rearrange and resize apps and widgets on the Home screen of your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Changing the Default Home Screen
[Interactive Simulation]
A visual guide for changing the default Home screen on your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Removing Apps and Widgets from the Home Screen
[Interactive Simulation]
See how to remove apps and widgets from the Home screen of your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Using Shortcuts to Unlock the Screen
[Interactive Simulation]
Learn to use shortcuts to unlock the screen on your Samsung Galaxy J3.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Get an Internet connection by accessing your device's Wi Fi using Mobile Hotspot. Learn how to connect devices. Understand how your plan will be charged.
Turn Mobile Hotspot On / Off - Samsung Galaxy J3 V / J3 (2016)
[Device-Specific Instructions]
To turn Mobile Hotspot on/off on your Galaxy J3 V / J3 or if you can't connect to Wi-Fi, see this.

Internet & Web Browser

Allow / Block Browser Cookies - Chrome™ Browser - Android® 
[Device-Specific Instructions]
If you can't browse the internet or view website images via the Chrome browser on your device, view this info.
Save Pictures from Browser - Chrome™ Browser - Android®
[Device-Specific Instructions]
Here's how to save a photo on your Android Chrome Browser.
Disable Work Offline - Internet Browser
[Device-Specific Instructions]
Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.
Browsing the Web on Your Samsung Galaxy J3 (2016)
[Video]
Browse the web on the go with Google Chrome on your Samsung Galaxy J3 Prepaid.
Length: 1:42
Turn JavaScript On / Off - Chrome™ Browser - Android®
[Device-Specific Instructions]
If you can't view web pages on your device, checking your JavaScript settings often helps.
Determining Internet Connection Speeds
[Device-Specific Instructions]
If your connection speeds are slower than expected here's info on how you can test them.
Clear Temporary Internet Files - Chrome™ Browser - Android®
[Device-Specific Instructions]
If you're getting a 'page cannot be displayed' error or can't browse the internet, follow these steps.
Access Websites - Chrome™ Browser - Android®
[Device-Specific Instructions]
Here's how to access the Chrome browser on your Android device.
Samsung Galaxy J3 Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Samsung Galaxy J3, so it's easy to find later.
Samsung Galaxy J3 Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to find a website using your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Searching the Web Using Your Voice
[Interactive Simulation]
Explore how to search the web using your voice with your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Using Web Browser Windows
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Samsung Galaxy J3.

Keyboard

Turn Voice Input On / Off - Android®
[Device-Specific Instructions]
Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Samsung Galaxy J3 Simulator: Changing the Language
[Interactive Simulation]
Discover how to change the language settings on your Samsung Galaxy J3.

Lock, Unlock, Password & Security

Customizing the Lock Screen on Your Samsung Galaxy J3 (2016)
[Video]
Increase the security of your phone. This video shows how to set a lock on your Samsung Galaxy J3 prepaid from Verizon.
Length: 1:44
Unlock Screen - Samsung Galaxy J3 V / J3 (2016)
[Device-Specific Instructions]
Here's how to unlock the screen on your Samsung Galaxy J3 V / J3 (2016).
Smart Lock - Samsung Galaxy J3 V / J3 (2016)
[Device-Specific Instructions]
Restore Default Settings - Samsung
[Device-Specific Instructions]
Samsung Galaxy J3 Simulator: Charging Your Device
[Interactive Simulation]
See how to charge your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Setting Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your Samsung Galaxy J3 to help protect your private information.
Samsung Galaxy J3 Simulator: Unlocking the Screen
[Interactive Simulation]
See how to unlock the screen on your Samsung Galaxy J3.

Memory/Storage

Format SD Card - Samsung Galaxy J3 V / J3 (2016)
[Device-Specific Instructions]
View this info on memory card formatting options for your Galaxy J3 V / J3.
Format SD Card via PC
[Device-Specific Instructions]

Mobile Hotspot

Samsung Galaxy J3 Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up your Samsung Galaxy J3 as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Rename a Music Playlist - Google Play™ Music - Android®
[Device-Specific Instructions]
Here's how to rename a music playlist via the Google Play Music app.
Create Music Playlist - Google Play™ Music - Android®
[Device-Specific Instructions]
Here's how to create a music playlist via the Google Play Music app.
Play Music Files - Google Play™ Music - Android™
[Device-Specific Instructions]
Here's how to play music files via the Google Play Music app.
Add a Song to a Music Playlist - Google Play™ Music - Android®
[Device-Specific Instructions]
Here's how to add a song to a music playlist via the Google Play Music app.
Delete a Music Playlist - Google Play™ Music - Android®
[Device-Specific Instructions]
Here's how to delete a music playlist via the Google Play Music app.
Remove a Song from a Music Playlist - Google Play™ Music - Android®
[Device-Specific Instructions]
Here's how to remove a song from a music playlist via the Google Play Music app.

Navigating & Multitasking

How to Use Easy Mode on Your Samsung Galaxy J3 (2016)
[Video]
Learn to use Easy Mode for a simpler experience on your Samsung Galaxy J3 Prepaid from Verizon.
Length: 3:14
Navigating Your Samsung Galaxy J3 (2016)
[Video]
Tour your Samsung Galaxy J3 Prepaid, including unlocking the phone, viewing the notifications panel, tips on apps and more.
Length: 2:01
Samsung Galaxy J3 Simulator: Multitasking Between Apps
[Interactive Simulation]
See how to easily switch between and close apps that are running on your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for swiping between multiple Home screens on your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Using Multi Window™
[Interactive Simulation]
See how to easily switch between and close apps that are running on your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Using Picture-in-Picture Video
[Interactive Simulation]
See how to use picture in picture on your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Using the Notification Panel
[Interactive Simulation]
Find out how to access and clear the Notification Panel on your Samsung Galaxy J3.

Operating System & Software

Samsung Galaxy J3 (2016) Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Software Update - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your Samsung device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Repair Assistant - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
Here's how to repair Samsung software via the Software Upgrade Assistant if an over the air update failed.
Initial Setup - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
Here's how to install the Samsung Upgrade Assistant on your computer/PC or Mac.
View Software Version - Samsung Galaxy J3 V / J3 (2016)
[Device-Specific Instructions]
Here's how to view the software version your Galaxy J3 V / J3 (2016) is running.
Samsung Galaxy J3 Prepaid Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Insert SIM Card - Samsung Galaxy J3 V / J3 (2016)
[Device-Specific Instructions]
Here's how to insert a SIM card on Galaxy J3.
Find your 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Samsung Galaxy J3 Simulator: Inserting and Removing a microSD Card
[Interactive Simulation]
Find out how to insert and remove a microSD card from your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Inserting and Removing the Nano SIM Card
[Interactive Simulation]
Find out how to insert and remove a nano SIM card from your Samsung Galaxy J3.

Social Networking

Manage Facebook® Privacy
[Device-Specific Instructions]
Samsung Galaxy J3 Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your Samsung Galaxy J3 to help protect your account.
Samsung Galaxy J3 Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your Samsung Galaxy J3.

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
Here's how to send a text message from your computer/PC via your My Verizon account.
Messaging / Texting FAQs
[FAQs]
Learn about sending and receiving texts, including how to block unwanted texts, restore deleted texts and troubleshoot issues.
Verizon Messages - Basic Use
[Video]
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Ensure the 10-digit Mobile Number or Email Address is Entered Correctly for International Messages
[Device-Specific Instructions]
Here's how to troubleshoot sending an international text message.
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Text Message Signature - Android™
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.
Samsung Galaxy J3 Simulator: Adding Trackers, Goals, and Exercise Programs
[Interactive Simulation]
Discover how to add S Health trackers, goals, and exercise programs on your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Customizing Samsung Health
[Interactive Simulation]
Discover how to customize Samsung Health on your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Finding More Help
[Interactive Simulation]
Discover how to find videos and tutorials to learn more about using your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Setting Up Your S Health Profile
[Interactive Simulation]
Learn to set up your Samsung Health Profile on your Samsung Galaxy J3.

Visual & Hearing Accessibility

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Here's how to turn on TalkBack settings for your Android device.
Accessibility Settings - Android®
[Device-Specific Instructions]
Here's how to configure common accessibility settings for your Android smartphone or tablet.
Magnification Gestures / Touch Zoom - Android®
[Device-Specific Instructions]
Here's how to configure your magnification gestures on your Android smartphone or tablet.
Turn Assisted Dialing On / Off - Samsung Smartphones
[Device-Specific Instructions]
If you're getting an error message when placing calls, view this info.

Wallpapers/Theme

Samsung Galaxy J3 Simulator: Changing the Theme
[Interactive Simulation]
Learn how to change the theme on your Samsung Galaxy J3.
Samsung Galaxy J3 Simulator: Changing the Wallpaper
[Interactive Simulation]
Learn how to change the background of the Home screen on your Samsung Galaxy J3.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.
Setting up Wi-Fi and Bluetooth on Your Samsung Galaxy J3 (2016)
[Video]
Learn how to pair your Samsung Galaxy J3 Prepaid with a Bluetooth device and connect to a Wi-Fi network.
Length: 1:55
Remove Wi-Fi Connection - Samsung Galaxy J3 V / J3 (2016)
[Device-Specific Instructions]
To remove a saved Wi-Fi network from your Samsung Galaxy J3 V /J3, view this info.
Samsung Galaxy J3 Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your Samsung Galaxy J3 to connect to a Wi-Fi network, so you can access the internet without using data.
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

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