Samsung Galaxy J3 V (3rd Gen.) - Support Overview

Find device-specific support and online tools for your Samsung Galaxy J3 V (3rd Gen.).

Note: Samsung Smart Switch will replace the Message+ (Verizon Messages) app on your home screen with Samsung Messages. If you want to use Message+, you can find it by swiping right on the home screen.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate Your New or Certified Pre-owned Verizon Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Activate, Switch or Bring Your Own Device (BYOD) FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Samsung Galaxy J3 V (3rd Gen.) Quick Reference Guide (PDF)

This Quick Reference Guide can help you get the most out of your device.

Samsung Galaxy J3 V (3rd Gen.) User Guide (PDF)

This User Guide can help you get the most out of your device.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Activate / Set Up Device

Here's how to set up your Galaxy J3 V / Galaxy J3 for use.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Add an Existing Google™ Account

Here's how to add an existing Google (Gmail) account to your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Adjust Account Sync Settings

Here's how to manage account sync settings on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Create a New Google™ Account

Here's how to create a new Google (Gmail) account for your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your Galaxy J3 V / Galaxy J3 on or off

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Verizon Device Returns, Exchanges, Trade-ins – How to Prep & Ship

Get steps to prepare your device for return, exchange, trade in, warranty return or annual upgrade. Find instructions for packing and shipping your device to Verizon.

Video: Backup and Transfer Options for Android to Android Phones with Smart Setup
(length: 1:55)

Watch this video to see how to move your content, pictures, contacts and more from your old Android to your new Android phone. See how easy it is with the different options available to transfer your content when activating a new Android.
Length: 1:55

Video: Backup and Transfer Options for Apple to Android Phones with Smart Setup
(length: 1:29)

Watch this video to see how to move your content, pictures, contacts and more from your old iPhone to your new Android. Learn about the different options available to transfer your content when activating a new Android phone.
Length: 1:29

Video: How to Activate Your Device
(length: 3:07)

Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)

Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 2:12)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12

Video: What to Expect When Setting Up Your New Phone with Smart Setup
(length: 1:48)

Smart Setup makes it simple to setup your new phone. You can activate your new phone, backup and transfer content, and even trade-in your old phone.
Length: 1:48

View Verizon Wireless Coverage - International

Here's how to check for service availability around the world.

Alerts & Reminders

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Manage Alerts / Notifications

Here's how to change notification sounds for incoming calls or messages on your Galaxy J3 V / Galaxy J3 (3rd Gen.).

Back Up & Transfer Content

Access Content Transfer App - Android™ Smartphone

Here's how to access the Content Transfer app on your Android smartphone.

Content Transfer App - Transfer Content - Android™ Smartphone

Here's how to use the Content Transfer app on your Android smartphone to transfer content between devices

Download and Install Content Transfer App - Android™ Smartphone

Here's how to download and install the Content Transfer app on an Android smartphone.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Galaxy J3 V / Galaxy J3 (3rd Gen.) to an SD / Memory card.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Move Music Files from Device

Here's how to transfer music files from your Galaxy J3 V / Galaxy J3 (3rd Gen.) to a computer.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Move Music Files to Device

Here's how to transfer music files from a computer to your Galaxy J3 V / Galaxy J3 (3rd Gen.).

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your Galaxy J3 V / Galaxy J3 (3rd Gen.) to a computer.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer to your Galaxy J3 V / Galaxy J3 (3rd Gen.).

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Transfer Content with Samsung Smart Switch™ Mobile App (from iOS)

Here's how to transfer content from an iOS device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

How to Clean Your Samsung Galaxy Device

Here are guidelines for cleaning / sanitizing / disinfecting the glass, ceramic and metal surfaces of your Galaxy smartphone / tablet / watch.

My Verizon Website - Remove Connected Device (E911)

Here's how to remove a device from your Connected Devices list via the My Verizon website.

Samsung Galaxy J3V Simulator: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Getting to Know the Back of Your Phone

An interactive map of the back of your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Turning Your Phone On and Off

Learn how to power on and shut down your Samsung Galaxy J3V.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Extend Battery Life

Here's how to help extend the battery life for your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Insert Battery

Here's how to insert the battery on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Power Saver Settings

Here's how to manage power saver settings to conserve battery power for your Galaxy J3 V / Galaxy J3 (3rd Gen.).

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Remove Battery

Here's how to remove the battery on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Turn Power Saver On / Off

Here's how to turn power saver for your Galaxy J3 V / Galaxy J3 on or off.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - View Battery Status

Here's how to view charging status, remaining battery and what uses the most battery on your Galaxy J3 V / Galaxy J3.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Samsung)

Battery optimization helps conserve battery power on your Samsung device and is turned on by default.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Bluetooth FAQs

Learn about Bluetooth wireless pairing and how to use it to connect your devices. Establish connections for handsfree calls, wireless speakers and keyboards.

Bluetooth® Help Guide

Here's info on pairing Bluetooth with your vehicle and some FAQs.

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows®

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Send Contact via Bluetooth®

Here's how to send a contact via Bluetooth on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Galaxy J3 V / Galaxy J3 (3rd Gen.) on or off and make it visible to other devices for pairing.

Samsung Galaxy J3V Simulator: Pairing with a Bluetooth® Device

See how to pair your Samsung Galaxy J3V with your Bluetooth device.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Add a Speed Dial

Here's how to add a speed dial to your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Call a Number

Here's how to place a call on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Manage DTMF Tones

If you're calling an automated system (Voicemail) from your Galaxy J3 V / Galaxy J3 (3rd Gen.) and your dialpad entries aren't recognized, view this info.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Place a Conference Call

Here's how to place a multi-party conference call from your Galaxy J3 V / Galaxy J3 (3rd Gen.).

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Redial

Here's how to redial the last number on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - View / Delete Call History

Here's how to view or clear the call history on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3V Simulator: Activating Wi-Fi Calling

An interactive guide on how to activate wifi calling using your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Calling a Contact

An interactive guide on how to call a contact using your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Calling a New Number

Discover how to use your Samsung Galaxy J3V to call a new number.

Samsung Galaxy J3V Simulator: Calling with HD Voice

Discover how to turn on HD Voice on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Calling with Video

Learn how to turn on HD Voice on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Ignoring a Call and Replying with a Text

A visual guide for ignoring a call and sending a text message to the caller with your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the internet, on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Switching Between Calls

Learn how to switch between two phone calls on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Turning HD Voice On and Off

Discover how to turn on HD Voice on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Using Handsfree Calling

Discover how to use your voice to place a call with your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Using Speakerphone

Learn how to use the speakerphone on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your Samsung Galaxy J3V.

Video: Verizon Messages - HD Video Calling
(length: 1:46)

The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Common Camera Settings

Here's info on common camera settings for your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your Galaxy J3 V / Galaxy J3 (3rd Gen.) to a computer.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer to your Galaxy J3 V / Galaxy J3 (3rd Gen.).

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Record and Share a Video

Here's info on how to record and share a video using your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Share Picture from Gallery

Here's how to share pictures from your gallery on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Share Video from Gallery

Here's how to share a video from the gallery on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Take and Share a Picture

Here's how to take and share a picture on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - View Pictures / Videos

Here's how to view pictures or videos on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3V Simulator: Accessing the Camera from the Lock Screen

See how to quickly access the Camera app on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Changing the File Size of Pictures and Videos

Find out how to change the picture or video file size on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Recording a Video

Learn how to record a video using your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Taking a Picture

Discover how to take a photo using your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Taking a Picture While Recording a Video

Learn how to take a piicture while recording a video on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Transferring Photos to an SD Card

A visual guide for transferring photos to an SD card using your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Turning the Flash On and Off

A visual guide for how to take a picture with the flash on using your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Zooming In and Out

Learn how to zoom in and out when taking photos on your Samsung Galaxy J3V.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - USB Debugging Mode

Here's how to facilitate a connection between your Galaxy J3 V / Galaxy J3 and a computer with the Android SDK.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Windows® Device Manager Conflicts

If you can't transfer media between your Galaxy J3 V / Galaxy J3 and PC, view this info.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts - Android™ - Backup Assistant

Here's how to import contacts from your old device to your new Android device using Backup Assistant.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Import Contacts to Gmail (Non-Android Device)

Here's how to import contacts to Gmail from a non-Android device.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Add a Contact

Here's how to add a contact to your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Contact Display Options

Here's how to configure the contact display options on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Delete a Contact

Here's how to delete a contact from your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Edit a Contact

Here's how to edit a saved contact on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Export Contacts to SD / Memory Card

Here's how to export your contacts to your SD / Memory Card on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Import Contacts from SD / Memory Card

Here's how to import contacts from a SD / Memory Card on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Send Contact via Bluetooth®

Here's how to send a contact via Bluetooth on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - View Contact Sync Source

Here's how to view where a phonebook contact on your Galaxy J3 V / J3 was imported from.

Samsung Galaxy J3V Simulator: Adding a Contact

Learn how to add a new contact to your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's messaging your Samsung Galaxy J3V without looking at it.

Samsung Galaxy J3V Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Samsung Galaxy J3V.

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your Galaxy J3 V / Galaxy J3 (3rd Gen.).

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Turn Data On / Off

Here's how to turn mobile data for your Galaxy J3 V / Galaxy J3 on or off.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app on your Galaxy J3 V / Galaxy J3 (3rd Gen.) uses.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Set Date and Time

If your Galaxy J3 V / Galaxy J3 shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Check for Water Damage - Samsung

Here's how to help determine if your Samsung device has liquid damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - View MAC Address

Here's how to view the Wi-Fi MAC address on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - View Phone Number

Here's how to view your phone number on your Galaxy J3 V / Galaxy J3.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Adjust Display Settings

Here's how to adjust display settings including screen timeout for your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Manage Do Not Disturb Settings

Here's how to manage interruption settings for your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Reset All Settings

If your Galaxy J3 V / Galaxy J3 crashes, resets or runs slow, or apps freeze or reset the device, view this.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Galaxy J3 V / Galaxy J3, view this info.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Turn One-Handed Operations On / Off

Here's how to turn one-handed operations on your Galaxy J3 V / Galaxy J3 on or off.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Turn Screen Inversion On / Off

Here's how to fix the color scheme on your Galaxy J3 V / Galaxy J3 if it's reversed.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Turn Screen Rotation On / Off

Here's how to fix it the display on your Galaxy J3 V / Galaxy J3 if it doesn't flip or rotate.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - View Device Screen on TV

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your Galaxy J3 V / Galaxy J3 (3rd Gen.).

Samsung Galaxy J3V Simulator: Accessing Settings

Explore how to access settings on your Samsung Galaxy J3V to change alert sounds, turn off GPS and more.

Samsung Galaxy J3V Simulator: Adding Emergency Information to Your Lock Screen

Explore how to add emergency information on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Adding an Account

Discover how to add an account on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Adjusting the Screen Timeout and Brightness

A visual guide for saving battery life on your Samsung Galaxy J3V by adjusting the screen timeout.

Samsung Galaxy J3V Simulator: Changing Roaming Settings for a Trip

Learn how to change data roaming on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Changing the Ringtone

Learn how to change the ringtone on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Configuring Location Settings

Learn how to manage location settings on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Managing Data Usage

Discover how to manage data usage on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Reducing Data Usage by Turning On Data Saver

Learn how to reduce data usage with data saver on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Removing an Account

Discover how to remove an account on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Setting the Phone to Silent

Explore ways to mute your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your Samsung Galaxy J3V to Airplane mode.

Samsung Galaxy J3V Simulator: Using Power Saving Mode

Learn how to switch to Battery Saver mode to save your Samsung Galaxy J3V's battery life for the most important functions.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Add a Personal Email Account

Here's how to add an email account to your Galaxy J3 V / J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Compose and Send Email Message

Here's how to write and send an email message on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Delete Email Messages

Here's how to delete email messages from your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Email Account Data Usage Settings

Here's how to modify data usage options for the personal email account on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Email Account Notification Settings

If you're not getting notifications for the personal email on your Galaxy J3 V / Galaxy J3, view this info.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Email Account Password and Server Settings

Here's how to update the personal email password and server settings for your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Manage Corporate Email Settings

Here's info on updating work email settings for your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Perform a Gmail™ Sync

Here's how to adjust Gmail sync settings for your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Remove Corporate Email Account (Exchange ActiveSync®)

Here's how to remove a corporate email account from your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Remove Gmail™ Account

Here's how to remove a Gmail account from your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Remove a Personal Email Account

Here's how to remove a personal email account from your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Remove a Speed Dial

Here's how to remove a speed dial from your J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Reply to an Email Message

Here's how to reply to an email message on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Set Up Corporate Email (Exchange ActiveSync®)

Here's how to add a work email account to your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - View Email Messages

Here's how to view email messages on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3V Simulator: Forwarding an Email

Learn how to forward an email on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Replying to an Email

Discover how to reply to an email on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Sending an Email

A step-by-step visual guide for sending an email from your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Sending an Email to a Group

Learn how to send a group email on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Setting Up Corporate Email

Learn how to access your work email on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Setting Up Personal Email

See how to access your existing email account on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Switching Between Email Accounts

See how to access different email accounts on your Samsung Galaxy J3V.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

Find My Mobile - Samsung

Here's how to turn on Find My Mobile on your Samsung device.

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Turn GPS Location On / Off

Here's how to turn GPS location for your Galaxy J3 V / Galaxy J3 on or off.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Motions and Gestures

View this info to make your Galaxy J3 V / Galaxy J3 (3rd Gen.) react to specific motions and gestures.

Google Backup & restore

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Google™ Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Galaxy J3 V / Galaxy J3.

Home Screen

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Access Notification Panel

Here's how to access your notification panel on your Galaxy J3 V / Galaxy J3 (3rd Gen.)

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Add Folders to Home Screen

Here's how to add folders to your Home screen on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Add Shortcuts to Home Screen

Here's how to add shortcuts to your Home screen on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Add Widgets to Home Screen

Here's how to add a widget (e.g., weather, clock, etc.) to a Home screen on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Home Screen Settings

Here's how to change your Home screen settings for your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Mode Change

Here's how to change the display mode on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Remove Items from Home Screen

Here's how to remove items from the Home screen of your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Rename Home Screen Folder

Here's how to rename a Home screen folder on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your Galaxy J3 V / Galaxy J3 (3rd Gen.).

Samsung Galaxy J3V Simulator: Adding Apps and Widgets to the Home Screen

An interactive guide on how to place apps and widgets on the Home screen of your Samsung Galaxy J3V for quick access to them.

Samsung Galaxy J3V Simulator: Adding Folders to the Home Screen

Find out how to add folders to the Home screen on your Samsung Galaxy J3V to help organize your apps.

Samsung Galaxy J3V Simulator: Adding and Changing a Lock Screen Shortcut

Discover to add shortcuts to the lock screen on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Adding and Deleting a Home Screen

See how to add and delete Home screens on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Adjusting Apps and Widgets on the Home Screen

Learn how to rearrange and resize apps and widgets on the Home screen of your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Changing an Icon's Appearance

Find out how to customize an icon's appearance on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Changing the Default Home Screen

A visual guide for changing the default Home screen on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Removing Apps and Widgets from the Home Screen

See how to remove apps and widgets from the Home screen of your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Using Shortcuts to Unlock the Screen

Learn to use shortcuts to unlock the screen on your Samsung Galaxy J3V.

Hotspot

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to change the settings if you're having issues connecting your Galaxy J3 V / Galaxy J3 to Mobile Hotspot.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, allowed devices, etc.) for your Galaxy J3 V / J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn the Mobile Hotspot for your Galaxy J3 V / Galaxy J3 on or off.

Verizon Mobile Hotspot FAQs - Wi-Fi internet

Use your smartphone or tablet’s Mobile Hotspot to connect devices to the internet with Wi-Fi. See prepaid or unlimited plans that include Mobile Hotspot.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Chrome™ Browser - Android™ - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser If you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Determining Internet Connection Speeds

If your connection speeds are slower than expected here's info on how you can test them.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Change the Browser Start / Home Page

Here's how to change the browser Home page from your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Open Web Browser

Here's how to open the Chrome browser on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3V Simulator: Bookmarking a Website

Learn how to bookmark a website on your Samsung Galaxy J3V, so it's easy to find later.

Samsung Galaxy J3V Simulator: Navigating to a Website

Discover how to find a website using your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Searching the Web Using Your Voice

Explore how to search the web using your voice with your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Samsung Galaxy J3V.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Language Selection

Here's how to change the language used on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3V Simulator: Changing the Language

Discover how to change the language settings on your Samsung Galaxy J3V.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Restore Default Settings - Samsung SCH-u410

Here's how to reset sound, display, phone and call settings on your Samsung SCH-u410.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your Galaxy J3 V / Galaxy J3 (3rd Gen.).

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Galaxy J3 V / Galaxy J3 (3rd Gen.) when the screen is locked.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Set Up Screen Lock

Here's how to set up a screen lock option (e.g., password, pattern, etc.) for your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Turn Off Screen Lock

Here's how to disable the screen lock setting (e.g., PIN, pattern, etc.) for your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Unlock Screen

Here's how to unlock the screen on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3V Simulator: Charging Your Device

See how to charge your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Setting Screen Security

A visual guide for setting screen security on your Samsung Galaxy J3V to help protect your private information.

Samsung Galaxy J3V Simulator: Unlocking the Screen

See how to unlock the screen on your Samsung Galaxy J3V.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Check Device Storage

Here's how to check / manage the available storage space on your SD card and/or Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Export Contacts to SD / Memory Card

Here's how to export your contacts to your SD / Memory Card on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Format SD / Memory Card

Here's how to erase all data on the memory card of your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Import Contacts from SD / Memory Card

Here's how to import contacts from a SD / Memory Card on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Insert SD / Memory Card

Here's how to insert an SD / Memory card into your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Galaxy J3 V / Galaxy J3 (3rd Gen.) to an SD / Memory card.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Remove SD / Memory Card

Here's how to remove the SD / Memory Card on your Galaxy J3 V / Galaxy J3.

Mobile Hotspot

Samsung Galaxy J3V Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your Samsung Galaxy J3V as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Apple® Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Google Play™ Music - Android™ - Add a Song to a Music Playlist

Here's how to add a song to a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Create Music Playlist

Here's how to create a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Delete a Music Playlist

Here's how to delete a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Play Music Files

Here's how to play music files via the Google Play Music app.

Google Play™ Music - Android™ - Remove a Song from a Music Playlist

Here's how to remove a song from a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Rename a Music Playlist

Here's how to rename a music playlist via the Google Play Music app.

How to Use Apple Music - FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Move Music Files from Device

Here's how to transfer music files from your Galaxy J3 V / Galaxy J3 (3rd Gen.) to a computer.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Move Music Files to Device

Here's how to transfer music files from a computer to your Galaxy J3 V / Galaxy J3 (3rd Gen.).

Navigating & Multitasking

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Use Multi Window

Here's how to use the Multi window view on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3V Simulator: Multitasking Between Apps

See how to easily switch between and close apps that are running on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Navigating Multiple Home Screens

A visual guide for swiping between multiple Home screens on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Using Multi Window™

See how to easily switch between and close apps that are running on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Using Picture-in-Picture

Learn how to use picture in picture on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Using the Notification Panel

Find out how to access and clear the Notification Panel on your Samsung Galaxy J3V.

Operating System & Software

Android Operating System (OS) FAQs

Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Samsung Galaxy J3 V (3rd Gen.) - Software Update

Get instructions on downloading the latest software update for performance improvements and fixes to your Samsung Galaxy J3 V, including security patches.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Galaxy J3 V / Galaxy J3 (3rd Gen.) if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Factory Data Reset (Powered On)

If your Galaxy J3 V / Galaxy J3 has a blank or frozen screen or calling, app, audio and syncing issues, view this.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Install Device Software Update

Here's how to check for or to install software updates on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - View Software Version

Here's how to view the software version your Galaxy J3 V / Galaxy J3 is running.

SIM Card

Find your 4G SIM PIN / PUK - Unlock SIM

Forgot how to unlock your SIM card? Learn how to get your PIN Unblocking Key (PUK) to use your SIM in a new device. Reset your SIM PIN security code.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) to switch to Verizon wireless.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Modify SIM PIN

Here's how to change your SIM card lock code for your Galaxy J3 V / Galaxy J3 (3rd Gen.).

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Turn SIM PIN On / Off

Here's how to turn the SIM PIN for your Galaxy J3 V / Galaxy J3 on or off.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Unblock SIM PIN

Here's how to unblock the SIM PIN for your J3 V / Galaxy J3 (3rd Gen.).

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - View SIM Card Number

Here's how to view the SIM card number associated with your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3V Simulator: Inserting and Removing a microSD Card

Find out how to insert and remove a microSD card from your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Inserting and Removing the Nano SIM Card

Find out how to insert and remove a nano SIM card from your Samsung Galaxy J3V.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Record and Play File - Voice Recorder

Here's how to record and play a sound file on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Save a Ringtone

Here's how to save a ringtone on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Set Ringtones

Here's how to set ringtones on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Turn Off All Sounds

Here's how to turn off all sounds on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Use Speakerphone

Here's how to utilize the speakerphone functionality on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Vibrate Mode

Here's how to turn vibrate mode for your Galaxy J3 V / Galaxy J3 (3rd Gen.) on or off.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Volume Controls

If your device doesn't vibrate or make sounds when receiving texts, emails or alerts, view this info

Starter Mode

Samsung Galaxy J3V Simulator: Accessing and Clearing the Notification Panel

Discover how to access and clear the Notification Panel while in Easy mode on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Adding and Removing Apps from Favorites

Learn how to set up the Favorite Apps in Easy mode on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Adding and Removing Contacts from Favorites

Learn how to set up the Favorite Contacts screen in Easy mode on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Making a Phone Call

Discover how to make a phone call in Easy mode on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Navigating Multiple Home Screens

A visual guide for navigating multiple Home screens in Easy mode on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Searching from the Home Screen

Discover how to search from the home screen while in Easy mode on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Switching Back to Standard Mode

See how to switch back to Standard mode from Easy mode on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Switching to Easy Mode

See how to switch to Easy mode for simplified Home screens on your Samsung Galaxy J3V.

Status Indicators/Lights

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - View Signal Strength

Here's how to view the signal strength on your Galaxy J3 V / Galaxy J3.

TV

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Auto Receive Messages

If your Galaxy J3 V / J3 (3rd Gen.) is not receiving multimedia (picture / video) messages, view this info.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Create and Send a Text Message

Here's how to compose a text message and send it on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Delete Messages

Here's how to delete text messages on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Set Up SOS Messages

Here's how to set up SOS messages for use in an emergency situation.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Text Message Notification Settings

Here's how to manage text (SMS) messaging notification settings on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - View Text Messages

Here's how to view text messages on your Galaxy J3 V / Galaxy J3.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Video: Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)

With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Capture a Screenshot

Here's how to capture a screenshot on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Set Up Printing

Here's how to set up printing from your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3V Simulator: Adding Trackers, Goals and Exercise Programs

Learn how to use add trackers, goals, and exercise programs on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Customizing Samsung Health

Learn how to customize Samsung Health on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Finding More Help

Discover how to find videos and tutorials to learn more about using your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Finding You Smart Switch Device PIN

Learn how to find your Smart Switch PIN on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Planning Your Day

Learn how to plan your day using your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Searching Your Photos

Discover how to search your photos on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Searching Your Screen

Learn how to search your screen on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Setting Up Bixby

Learn how to set up Bixby on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Setting Up Google Assistant™

Learn how to set up Google Assistant on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Setting Up Your Samsung Health Profile

Learn how to set up Samsung Health Profile on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Transferring Content from Your Old Device Using External Storage

Learn how to transfer content from your old device to your Samsung Galaxy J3V from external storage.

Samsung Galaxy J3V Simulator: Transferring Content from Your Old Device with a USB Connection

Learn how to transfer content from your old device to your Samsung Galaxy J3V with a USB connection.

Samsung Galaxy J3V Simulator: Transferring Content from Your Old Device with a Wireless Connection

Learn how to transfer content from your old device to your Samsung Galaxy J3V with a wireless connection.

Samsung Galaxy J3V Simulator: Using Bixby Reminder

Learn how to use Bixby Reminder on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Using Bixby Vision

Learn how to use Bixby Vision on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Using Bixby Voice

Learn how to use Bixby Voice on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Using Hello Bixby

Learn how to use Hello Bixby on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Using Voice Actions

Discover how to use your voice in Google Now to write an email, create a calendar event, set an alarm and more on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Using Your Feed

Learn how to use the Google Feed on your Samsung Galaxy J3V.

Samsung Galaxy J7V Simulator: Finding You Smart Switch Device PIN

Learn how to find your Smart Switch PIN on your Samsung Galaxy J7V.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack Settings - Android™

Here's how to configure TalkBack settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Manage TTY Settings

Here's how to change the TTY settings on your J3 V / Galaxy J3.

Turn Assisted Dialing On / Off - Samsung Smartphones

Here's how to check if you're getting an error message when placing calls.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Wallpapers/Theme

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Set Wallpaper

Here's how to change and set the wallpaper for the Home and lock screen on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3V Simulator: Changing the Theme

Learn how to change the theme on your Samsung Galaxy J3V.

Samsung Galaxy J3V Simulator: Changing the Wallpaper

Learn how to change the background of the Home screen on your Samsung Galaxy J3V.

Wi-Fi & Network

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Galaxy J3 V / Galaxy J3 with other Wi-Fi capable devices.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Add a Wi-Fi Network

Here's how to add a Wi-Fi connection to your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Galaxy J3 V / Galaxy J3 (3rd Gen.) to auto switch between Wi-Fi and mobile data.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Manually Add a Wi-Fi Network

View this info if the Wi-Fi network you want to add to your Galaxy J3 V / Galaxy J3 (3rd Gen.) doesn't display.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Network Mode Settings

Here's how to configure network mode settings for your J3 V / Galaxy J3 (3rd Gen.)

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Reset Network Settings

Here's how to reset the network settings on your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Tethered Modem Connection

Here's how to utilize your Galaxy J3 V / Galaxy J3 to share internet connectivity with a computer.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Galaxy J3 V / Galaxy J3.

Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Galaxy J3 V / Galaxy J3 on or off.

Samsung Galaxy J3V Simulator: Connecting to a Wi-Fi Network

Learn how to use your Samsung Galaxy J3V to connect to a Wi-Fi network, so you can access the internet without using data.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Wi-Fi FAQs

Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.