Samsung Galaxy J7 (2nd Gen.) - Support Overview

Find device-specific support and online tools for your Samsung Galaxy J7 (2nd Gen.) prepaid device.

Note: Samsung Smart Switch will replace the Message+ (Verizon Messages) app on your home screen with Samsung Messages. If you want to use Message+, you can find it by swiping right on the home screen.

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A Troubleshooting Assistant

App Issues

Battery & Power Issues

Calling & Messaging Issues

Internet & Web Browser Issues

Lost, Stolen or Damaged

Software Issues