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Samsung Galaxy J7 / J7 V Support

Find device-specific support and online tools for your Samsung Galaxy J7 and J7 V.

Filter all topics below.


Bixby

Set Up and Use Bixby - Samsung (Android 10.x)

Here's how to set up and use Bixby on your Samsung (Android 10.x) smartphone.

Field Force Manager

Field Force Manager FAQs

Learn about Field Force Manager, a service that helps you monitor and communicate with your workers in the field.

General

Airtime usage when removing or canceling applications

Here's info on how airtime charges may apply when removing Media Center / Get It Now apps.

Allow App Installations from Unknown Sources - Samsung

Here's how to download apps on your Samsung device from sources other than the Google Play Store.

Check Apps Reviewed by Verizon Wireless

Here's how to run a health check on your device to make sure everything's in order.

Google Play™ Store - Uninstall Apps

Here's how to uninstall apps via the Google Play Store on your Android device.

Samsung Galaxy J7 V / Galaxy J7 - Clear App Cache

Here's how to clear cached data if your Galaxy J7 V / Galaxy J7 runs slow, freezes, or crashes.

Samsung Galaxy J7 V / Galaxy J7 - Enable / Disable App

Here's how to turn pre-installed apps on your Galaxy J7 V / Galaxy J7 on or off.

Samsung Galaxy J7 V / Galaxy J7 - Set Default Messaging App

Here's how to select a default messaging app for your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Turn App Permissions On / Off

Here's how to turn app permissions for your Galaxy J7 V / Galaxy J7 on or off.

Samsung Galaxy J7 V / Galaxy J7 - Uninstall Apps

Here's how to remove or delete apps if your Galaxy J7 V / Galaxy J7 is unresponsive, freezes or an app won't open.

Samsung Galaxy J7 V / Galaxy J7 - View, Open or Close Recently Used Apps

Here's how to view or close recently used apps on your Galaxy J7 V / Galaxy J7.

Top Ten Support Requests & Resources - IBM MaaS360

Here are the top ten support requests & resources for the MaaS360.

Turn App Notifications On / Off - Android™

Here's how to turn app notifications on or off on an Android device.

Turn Emergency Mode On / Off - Samsung

Here's how to conserve battery on your Samsung device if you're in an emergency situation.

Google Now

Samsung Galaxy J7 V Simulator: Using Google Now™

Learn how to use Google Now to automatically give you updates and information you want on your Samsung Galaxy J7 V.

Samsung Galaxy J7 V Simulator: Using Google Now™ on Tap

Learn how to use Google Now on Tap on your Samsung Galaxy J7 V.

Samsung Galaxy J7 V Simulator: Using Voice Actions in Google Now™

Discover how to use your voice in Google Now to write an email, create a calendar event, set an alarm and more on your Samsung Galaxy J7 V.

Google Pay

Google Pay® - Add a Gift Card

Here's how to add a gift card to Google Pay.

Google Pay® - Add a Loyalty / Rewards Program

Here's how to add a loyalty or rewards card to Google Pay.

Google Pay® - Edit Card Info

Here's how to edit card info via the Google Pay app.

Google Pay® - Initial Setup - Add a Payment Card

If you're adding a card during the initial setup of Google Pay, view this info.

Google Pay® - Make an In-Store Purchase

Here's how to make an in-store purchase with Google Pay.

Google Pay® - Redeem a Gift or Loyalty Card

Here's how to redeem a gift or loyalty card with Google Pay.

Google Pay® - Remove a Card

Here's how to remove your card info from the Google Pay app.

Google Pay® - Set Default Payment Card

Here's how to set your default payment method in Google Pay.

Google Play Store

Samsung Galaxy J7 V Simulator: Customizing S Health

Discover how to customize your S Health profile on your Samsung Galaxy J7 V.

Samsung Galaxy J7 V Simulator: Downloading an App or Widget

Discover how to search for and download an app or widget in Google Play™ Store on your Samsung Galaxy J7 V.

Samsung Galaxy J7 V Simulator: Setting Up Your S Health Profile

Discover how to set up your S Health profile on your Samsung Galaxy J7 V.

Samsung Galaxy J7 V Simulator: Uninstalling an App or Widget

A visual walkthrough for uninstalling an app or widget from your Samsung Galaxy J7 V.

Maps

Samsung Galaxy J7 V Simulator: Searching Locally in Google Maps™

Learn how to find places around you in a chosen category using Google Maps on your Samsung Galaxy J7 V.

Samsung Galaxy J7 V Simulator: Using Turn-by-Turn Navigation in Google Maps™

A visual guide on how to navigate to a location using Google Maps on your Samsung Galaxy J7 V.

Samsung Galaxy J7 V Simulator: Viewing Current Traffic in Google Maps™

A visual guide for how to add layers to Google Maps to view current traffic on your Samsung Galaxy J7 V.

My Numbers

My Numbers app - Add An Existing Number

Here's how to add an existing number to the My Numbers app.

My Numbers app - Call History

Here's how to view your recent call history on the My Numbers app.

My Numbers app - Call a Number

Here's how to call a number on the My Numbers app.

My Numbers app - Check Voicemail

Here's how to check Voicemail via the My Numbers app.

My Numbers app - Delete Messages

Here's how delete messages or a contact's call history from the My Numbers app.

My Numbers app - Manage Auto Reply

Here's how to set an auto reply for your subscription on the My Numbers app.

My Numbers app - Manage Notifications

Here's how to manage notifications for the My Numbers app.

My Numbers app - Manage Number Settings

Here's how to manage number settings for your subscriptions on the My Numbers app.

My Numbers app - Manage Subscriptions

Here's how to add numbers and manage subscriptions for the My Numbers app.

My Numbers app - Manage Voicemail Greeting

Here's how to manage the Voicemail greeting for your subscriptions via the My Numbers app.

My Numbers app - Set Up a Number

Here's how to authenticate a number on the My Numbers app.

My Numbers app - Turn Do Not Disturb On / Off

Here's how to turn Do Not Disturb for the My Numbers app on or off.

My Verizon app

My Verizon app - Approve / Reject Account Manager Request

Here's how to approve or reject someone's Account Manager request via the My Verizon app.

My Verizon app - Sign Up for Share Name ID

Here's how to sign up for Share Name ID via the My Verizon app.

My Verizon app - View Media & App Purchases

Here's how to view your media and app purchases via the My Verizon app.

VZ Navigator

Samsung Galaxy J7 V Simulator: Navigating to a Location

Discover how get directions to a location using VZ Navigator® on your Samsung Galaxy J7 V.

Samsung Galaxy J7 V Simulator: Searching Locally

Learn how to search for a local location using VZ Navigator® on your Samsung Galaxy J7 V.

Samsung Galaxy J7 V Simulator: Viewing Current Traffic

An interactive guide for how to add layers to VZ Navigator® to view current traffic on your Samsung Galaxy J7 V.

VZ Navigator® - Android™ - Download and Install App

Here's how to install the VZ Navigator app on your Android device.

VZ Navigator® - Website - Manage Favorites

Here's how to add, edit or delete your favorite locations via the VZ Navigator website.

VZ Navigator® - Website - Search Nearby a Location

Here's how to use the VZ Navigator website to search for something (e.g., sporting goods, clothing, restaurants, etc.) in a nearby location.

Verizon Cloud

Samsung Galaxy J7 V Simulator: Backing Up Call History and Messages

A visual guide for how to back up call history and messages with Verizon Cloud on your Samsung Galaxy J7 V.

Samsung Galaxy J7 V Simulator: Backing Up Contacts

Discover how to back up your contacts with Verizon Cloud on your Samsung Galaxy J7 V.

Samsung Galaxy J7 V Simulator: Backing Up Photos, Videos, Music and Documents

Learn how to back up photos, videos, music and documents with Verizon Cloud on your Samsung Galaxy J7 V.

Samsung Galaxy J7 V Simulator: Downloading Files from Verizon Cloud

An interactive guide on how to download files from Verizon Cloud to your Samsung Galaxy J7 V.

Samsung Galaxy J7 V Simulator: Restoring Content to Your Device

Learn how to restore content to your Samsung Galaxy J7 V with Verizon Cloud.

Samsung Galaxy J7 V Simulator: Setting Up Verizon Cloud

An interactive guide on how to set up Verizon Cloud to back up content on your Samsung Galaxy J7 V.

Samsung Galaxy J7 V Simulator: Upgrading Your Backup Storage Plan

Find out how to get more storage for your Verizon Cloud account using your Samsung Galaxy J7 V.

Verizon Cloud - Android™ Smartphone - Create a Profile

Here's how to create your profile in Verizon Cloud on your Android Smartphone.

Verizon Messages

Samsung Galaxy J7 V Simulator: Attaching a Video to a Text Message

Discover how to send a video message using your Samsung Galaxy J7 V.

Samsung Galaxy J7 V Simulator: Deleting a Text

Learn how to remove a text from your Samsung Galaxy J7 V.

Samsung Galaxy J7 V Simulator: Forwarding a Text Message

See how to forward a text message using your Samsung Galaxy J7 V.

Samsung Galaxy J7 V Simulator: Replying to a Text Message

Learn how to reply to a text message on your Samsung Galaxy J7 V.

Samsung Galaxy J7 V Simulator: Sending a Text Message

Find out how to send a text message using your Samsung Galaxy J7 V.

Samsung Galaxy J7 V Simulator: Sending a Text Message to Multiple Contacts

Find out how to send a text message to a group of your contacts from your Samsung Galaxy J7 V.

Samsung Galaxy J7 V Simulator: Using Voice-to-Text

An interactive how-to guide for sending a text message with your voice on your Samsung Galaxy J7 V.

Verizon Messages (Message+)

Mute / Unmute Messages

Here's how to mute or unmute a conversation on your smart device.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Verizon Messages - Android Smartphone - Save Picture / Video / Audio Attachment

Here's how to save a picture, video, or audio attachment via the Verizon Messages app on your Android smartphone.

iMessage

Unable to Receive Text Messages from Apple Devices

If you've switched from an Apple to a non-Apple device, this troubleshooting info could help resolve messaging problems.

iTunes

Apple® Article - iPhone, iPad, or iPod not recognized in iTunes for Windows

If your iOS device won't connect to iTunes on your PC, view this info.

Syncing with iTunes

Here's how to sync the contacts, calendar, etc. on your iPhone /iPad with iTunes.

Syncing with iTunes - Info (Contacts, Mail Accounts, etc.)

Here's how to sync info (e.g., contacts, mail, etc.) with iTunes.

Syncing with iTunes - Media (Apps, Music, Movies, etc.)

Here's how to sync media (e.g., apps, music, movies, etc.) with iTunes.

Syncing with iTunes - Photos

Here's how to sync photos with iTunes.