Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6 Plus
Apple® iPhone® 6s Plus
Samsung Galaxy S7
Samsung Galaxy S® 5
Apple® iPhone® 7 Plus
Moto Z Play Droid Edition
Apple® iPhone® 5s
Samsung Galaxy S® 6
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S7 edge
Samsung Galaxy S® 4
Samsung Galaxy Note5
DROID TURBO 2
Apple® iPhone® 5c
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® 5
Verizon Ellipsis™ 7
Google Pixel
Samsung Galaxy J3 V
Droid Turbo in Ballistic Nylon
DROID MAXX by MOTOROLA
LG G5
Samsung 3G Network Extender
Droid Turbo by Motorola
Apple® iPad® 2
Verizon Jetpack® MiFi® 6620L
Verizon Ellipsis® 8
Apple® iPhone® 4s
LG G4™
Samsung Galaxy J3 (2016)
Moto Z Force Droid Edition
LG G3
Samsung Galaxy J1™ Prepaid
Apple® iPhone® 4
Samsung Galaxy Core Prime™
Samsung Gusto® 3
LG Revere® 3
LG Cosmos™ 3
Google Pixel XL
GizmoGadget™ by LG
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy S® III
GizmoPal™
LG V10™
LG Optimus Zone™ 3 Prepaid
Verizon MiFi® 4G LTE Global USB Modem U620L
DROID MAXX 2
LG G Vista
Samsung Galaxy Note® 3
Samsung 4G LTE Network Extender
Hum by Verizon
Verizon Wireless Home Phone
GizmoPal® 2 by LG
HTC Desire® 526
Ellipsis™ Jetpack® MHS800L
Pantech 4G LTE Global USB Modem UML290
Verizon LTE Internet and Home Phone
Stylo™ 2 V
DROID RAZR M by MOTOROLA
DROID MINI by MOTOROLA
Casio G'zOne Commando®
V20™
Brigadier™ by Kyocera
Samsung Galaxy Note7
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Verizon Ellipsis® 10
LG K8 V
Samsung Convoy® 4
DuraXV
Samsung Convoy™ 3
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG G2
LG Extravert™ 2
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Moto G™ by Motorola
HTC Desire® 530
Casio G'zOne Commando® 4G LTE
DuraForce PRO with Sapphire Shield
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Ellipsis™ Jetpack® MHS815L
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
Moto Z Droid Edition
HTC One® (M8)
LG Octane™
Verizon 4G LTE USB Modem 551L
DROID ULTRA by MOTOROLA
Moto G Play
Samsung Gusto® 2
Gear S2
iPad® Pro
Samsung Galaxy Note® II
Samsung Brightside™
Samsung Galaxy Tab® 2 (10.1)
HTC One M9
Verizon 4G LTE USB Modem UML295
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
LG K4™ LTE
Samsung Convoy™ 2
DROID TURBO 2 - Designed by You
Galaxy Note® Edge
Samsung Intensity™ II
Sony Xperia® Z3v
iPad® Air 2
Verizon Wireless AirCard® 595
LTE Internet (Installed)
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Nokia Lumia 928
LG Exalt™
Galaxy Tab E (8.0)
DROID INCREDIBLE 4G LTE by HTC
Nexus 6
BlackBerry® Bold™ 9930 smartphone
PRIV™ by Blackberry®
Gear S®
Moto X™ by Motorola
HTC Desire® 626
DROID RAZR by MOTOROLA
DROID by MOTOROLA
Samsung Galaxy Tab S2
Moto X™ (2nd Gen.)
Nokia Lumia 822
Samsung Galaxy Tab® 2 (7.0)
Apple® iPad® mini with Retina display
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
HTC 10™
LG Revere®
LG Cosmos™ 2
LG Optimus Zone™ 2 Prepaid
Microsoft Surface 3
LG Terra™
Samsung Galaxy S® 4 mini
Moto E™ Prepaid
Kyocera DuraXV+
ZenPad™ Z10
LG Exalt™II
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
HTC One®
Transpyre™ Prepaid
LG Accolade™
LG Optimus Exceed™ 2
iPad Pro™ (9.7-inch)
Samsung Convoy™
Samsung Intensity™ III
G Pad™ 10.1 LTE
Ellipsis® Kids
LG Revere® 2
DROID RAZR MAXX HD by MOTOROLA
Pantech Breakout™
Samsung Galaxy S® III mini
LG enV®3
ZenPad™ Z8
Blackberry Classic
Samsung Gusto®
Apple® iPad® Air™
HTC One® (M8) for Windows®
Samsung Galaxy Tab®
Nokia Lumia Icon
Samsung Galaxy Tab® (10.1)
DROID RAZR MAXX by MOTOROLA
Verizon Ellipsis™ 8 HD
Verizon Wireless USB760 Modem
Motorola RAZR V3m
Apple® iPad® mini
iPad® mini 4
LG G Pad™ X8.3
DROID DNA by HTC
Lancet™ for Android™
LG Vortex™
Enact™ by LG
Samsung Galaxy Tab® 4 (10.1)
Casio G'zOne Ravine®
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
G Pad™ 7.0 LTE
LG 4G LTE USB Modem VL600
Lancet™
Apple® iPad® with Wi-Fi + 4G
DROID RAZR HD by MOTOROLA
LG VX8300
LG Cosmos™
Samsung Haven™
DROID INCREDIBLE 2 by HTC
Motorola MOTO™ W755
Lucid™3 by LG
Samsung Galaxy Camera®
Motorola XOOM™ 4G LTE
Casio G'zOne Boulder®
Motorola Barrage™
Spectrum™ 2 by LG
DROID BIONIC by MOTOROLA
Watch Urbane™ 2nd Edition LTE
Dell™ Vostro™ V13 Laptop
DROID 4 by MOTOROLA
LG enV®2
BlackBerry® Z30 smartphone
Pantech Hotshot™
Samsung Intensity™
DROID X by MOTOROLA
Samsung Galaxy Stellar™
BlackBerry® Bold 9650 smartphone
Lucid™ by LG
LG enV® TOUCH
LG Cosmos™ Touch
Delphi Connect with 4G LTE Mobile Hotspot
HTC One® max
LG VX5500
Apple® iPad® with Retina display
Hydro ELITE by KYOCERA
Samsung Galaxy™ Stratosphere™ II
Nokia 2366i
Samsung Alias™ 2
Samsung Galaxy Tab® 4 (8.0)
DROID X2 by MOTOROLA
LG Extravert™
Lucid™2 by LG
Samsung Smooth™
Galaxy Nexus by Samsung
Samsung Knack™
HTC One® remix
Verizon Converged VOIP Device
Samsung Gear S2 classic
Samsung Fascinate™
Windows Phone 8X by HTC
LG Migosm
Nokia Lumia 2520
THUNDERBOLT™ by HTC
Pantech Jest™ 2
Samsung Galaxy Tab® S
Samsung Galaxy Note® Pro
Pantech Perception™
Verizon GizmoTab™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Illusion™
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
BlackBerry® Pearl™ Flip 8230 smartphone
LG VX5400
Intuition™ by LG
LG Optimus Zone™
Samsung SCH-u340
iPad® mini 3
Samsung ATIV SE™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
HTC Desire® 612
HP Elite x2 1012
DROID 3 by MOTOROLA
Verizon Wireless UM175 USB Modem
DROID CHARGE by SAMSUNG
Samsung Galaxy™ Stratosphere™
LG Dare™
Samsung Galaxy Legend™
HTC Rhyme™
Motorola W385
Verizon Wireless USB720 Modem
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
Sony Xperia® Z2
Samsung Galaxy Note® 10.1 2014 Edition
Samsung ATIV Odyssey™
BlackBerry® Storm2™ 9550 smartphone
Casio G'zOne Rock™
Samsung Galaxy Note® 10.1
BlackBerry® Curve™ 8330 smartphone
Verizon Wireless AirCard® 595U USB Modem
Samsung Galaxy Tab® (7.7)
Pantech Marauder™
LG VX8360
BlackBerry® Bold™ 9930 smartphone without camera
HP Spectre x2
Samsung Galaxy View
Verizon Wireless G'zOne Type-S
Samsung Juke
Samsung Reality™
Casio G'zOne Brigade®
DROID 2 by MOTOROLA
LG Voyager™
Samsung Alias™
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
Spartan GoCam™
Verizon Wireless Escapade®
Moto X™ - Designed by You
Apple® iPad®
Pantech Caper™ Prepaid
Delphi Connect
Samsung SCH-u410
DROID 2 GLOBAL by MOTOROLA
LG Ally™
LG VX8350
Luge™ by Motorola Prepaid
Spectrum™ by LG
Verizon Wireless UM150 USB Modem
HTC Rezound™
Verizon Wireless USB727 Modem
Motorola Adventure™ V750
G'zOne Boulder™ Black and Silver
Revolution™ by LG
LG Chocolate® Touch
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung SCH-a870
Pantech Crux™
LG Chocolate®
Verizon Wireless Coupe™
LG VX5300
Verizon Wireless Salute™
DROID PRO by MOTOROLA
Samsung SCH-a930
LG VX5200
Verizon Wireless PC5750 PC Card
Sierra Wireless AirCard® 555D
Casio EXILIM
LG Optimus Exceed™
Motorola MOTO™ VU204
Sony Xperia® PLAY
Samsung SCH-u430
DROID XYBOARD 10.1 by MOTOROLA
HP® Mini 1151NR Netbook
Verizon Wireless CDM8975
Motorola E815
Motorola MOTOKRZR K1m
BlackBerry® Curve™ 8530 smartphone
Motorola V325
LG VX3200
Samsung Omnia® II
BlackBerry® Torch™ 9850 smartphone
LG enV®
Motorola XOOM™
Sharp KIN™ ONE
Verizon Wireless Razzle™
Pantech PN-210
Casio G'zOne Ravine® 2 Non-Camera
DROID XYBOARD 8.2 by MOTOROLA
Sierra Wireless AirCard® 580
Samsung N150 Netbook
Classic Prepaid
Motorola W315
Samsung Continuum™
Samsung Gem™
Samsung SCH-u540
LG VX8100
LG Enlighten®
BlackBerry® Curve™ 9370 smartphone
Motorola Entice™
LG Chocolate® 3
LG Versa™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung Zeal™
Samsung SCH-a650
Samsung FlipShot®
Samsung Trance™
HTC Trophy™
LG VX6100
Nokia 2705 Shade™ Non-Camera
Motorola CITRUS™
Motorola V60s
Samsung Glyde™
LG VX8700
Samsung SCH-a950
LG Clout™
BlackBerry® 8830 World Edition smartphone
Blackberry Classic Non-Camera
Motorola MOTO Q™ 9c
Samsung Rogue™
DROID R2D2 by MOTOROLA
Pantech PN-215
Verizon Wireless CDM 7075
Samsung SCH-a850
Kyocera KX414
DROID ERIS by HTC
Gateway® LT2016u Netbook
LG VX3300
Nokia 6205
Motorola Rival™
BlackBerry® Curve™ 9310 smartphone
Samsung Sway™
Motorola V325i
Nokia 7705 Twist™
HP® Pavilion dm1-2010nr Entertainment Notebook
LG VX9400
Verizon Wireless CDM8950
HP® Mini 311-1037NR Netbook
Motorola MOTO™ Z6c World Edition
Verizon Wireless Adamant™
Sharp KIN™ TWO
Motorola Krave™ ZN4
Motorola RAZR V3m in Gray
LG VX4500
Samsung i700 Pocket PC
LG VENUS™
Nokia 7205 Intrigue™
Kyocera SE47
HTC Ozone™ with TALKS™ for Verizon Wireless
Motorola DEVOUR™ with MOTOBLUR™
Samsung Omnia®
Verizon Wireless PN-300
Verizon Wireless USB1000 Global USB Modem
LG Fathom®
Kyocera KPC650
Pantech PN-820
Nokia 2605 Mirage
Compaq® Mini CQ10-688nr Netbook
Samsung SCH-a310
HTC Touch Pro™
Bold 9930 Prepaid Monthly
Nokia 2128i
HTC Merge®
Samsung Gleam®
Kyocera KX444
Verizon AD3700 Global USB Modem
Samsung SCH-u620
LG Glance™
Kyocera KX2
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG VX6000
Sharp KIN™ TWOm
LG VX4650
Nokia 6236i
LG VX4700
Samsung SCH-a670
Jest™
HP® Pavilion dm1-3010nr Notebook
Sharp KIN™ ONEm
Verizon Wireless Blitz® Prepaid
Samsung SCH-u550
Verizon Wireless V740 ExpressCard
Kyocera K323
Nokia 6315i
Motorola V265
Kyocera K404
Samsung SCH-a795
Nokia 3589i
Nokia 6215i
Nokia 6015i Prepaid
Samsung SCH-i730
Samsung Renown™
Samsung SCH-i760
Motorola RAZR V3c
Verizon Wireless U630 PC Card
HTC Apache XV6700
Nokia 2705 Shade™
Motorola MOTO™ Z6cx World Edition without Camera
Motorola Rapture™ VU30
Kyocera KX1v
HP® Mini 210-1076NR Netbook
Motorola V325xi
Motorola V710
LG VX2000
Verizon KPC680 ExpressCard®
Verizon Wireless V640
Samsung SCH-a530
Samsung SCH-i830
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Classic Non Camera Prepaid
Motorola V276
Samsung SCH-a630
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
BlackBerry® 7750
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Jetpack® MiFi® 7730L
Motorola T300p
Nokia 6305i
Samsung SCH-a790
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Motorola C343
Samsung SCH-a990
Motorola T730
Nokia 2285
Motorola V120e
LG V
Motorola MOTOSLVR L7C
BlackBerry® 7250
Samsung SCH-a890
Samsung SCH-a970
Motorola V65p

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation & Initial Setup

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Equipment Protection FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Turn On Android™ Device Protection
[Device-Specific Instructions]
Turn Off Android™ Device Protection
[Device-Specific Instructions]
Insert the SIM Card - Samsung Galaxy Note Edge
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Activating Your Samsung Galaxy Note Edge - Existing Customers
[How to Use Guide]
Samsung Galaxy Note® Edge activation and setup guide for existing Verizon Wireless customers.
Activating Your Samsung Galaxy Note Edge - New Customers
[How to Use Guide]
Samsung Galaxy Note® Edge activation and setup guide for new Verizon Wireless customers.

Back Up & Transfer Content

Transfer Contacts & Other Content Between Phones
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Access Content Transfer App - Android™ Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
Media Share - Android™
[Device-Specific Instructions]
Media Share - Samsung Galaxy Note® Edge
[Device-Specific Instructions]

Basics

Remove Connected Device - My Verizon
[Device-Specific Instructions]
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Volume Controls - Samsung Galaxy Note Edge
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you...
Samsung Galaxy Note® Edge Online Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the buttons and Home screen of your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Online Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to turn your Samsung Galaxy Note Edge on and off.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Battery Conservation Tips and Tricks for Your Samsung Galaxy Note® Edge
[Video]
Get the most out of your battery by learning power saving tips on your Samsung Galaxy Note® Edge.
Length: 2:53
Soft Reset - Samsung Galaxy Note® Edge
[Device-Specific Instructions]
A soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Power Saving Mode on Your Samsung Galaxy Note® Edge
[Video]
Learn how to use the Ultra Power Saving Mode to extend your battery life on your Samsung Galaxy Note® Edge.
Length: 1:20
Battery Manager - Samsung Galaxy Note® Edge
[Device-Specific Instructions]
Soft Reset (Frozen/Unresponsive Screen) - Samsung Galaxy Note® Edge
[Device-Specific Instructions]
A soft reset can resolve issues like continuous resetting/rebooting, device crashing, freezing, locking up, and keypad not responding. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting. If you're having other issues with your phone or device, visit...
Is there a note edge case that works with wireless charging?
[Community]
If anyone knows of a case for note edge that accommodates qi wireless charging battery cover please post. I've looked everywhere. I've thought about disassembling the back cover to finagle it somehow inside the the regular cover? Any thoughts are most appreciated.
Samsung Galaxy Note® Edge Online Simulator: Using Emergency Mode
[Interactive Simulation]
Learn how to switch to Emergency mode to help conserve energy on your Samsung Galaxy Note Edge.

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Setting Up Wi-Fi & Bluetooth® on Your Samsung Galaxy Note® Edge
[Video]
Learn how to pair your Samsung Galaxy Note® Edge with a Bluetooth® device and connect to a Wi-Fi network.
Length: 2:11
Samsung Galaxy Note® Edge Online Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair your Samsung Galaxy Note Edge with your Bluetooth device.
Samsung Galaxy Note® Edge Online Simulator: Sending Photos Using Bluetooth®
[Interactive Simulation]
Learn how to send photos to another Bluetooth device, like a tablet or printer, with your Samsung Galaxy Note Edge.

Calling & Dialing

HD Voice for Android FAQs
[FAQs]
Learn how to get HD voice, featuring call audio that sounds like you’re face-to-face, 6-way conference calls and Video Calling, all on Verizon’s 4G LTE network
Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Placing an International Call
[Device-Specific Instructions]
Alaska Service FAQs
[FAQs]
Learn about Verizon Wireless services offered in Alaska, including plans, what devices are available and upcoming enhancements.
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Auto Reject or Ignore Call - Android
[Device-Specific Instructions]
Making Calls on Your Samsung Galaxy Note® Edge
[Video]
Learn how to call and message using Bluetooth® and contacts on your Samsung Galaxy Note® Edge.
Length: 1:19
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Call History - Samsung Galaxy Note® Edge
[Device-Specific Instructions]
Speakerphone - Samsung Galaxy Note® Edge
[Device-Specific Instructions]
DTMF - Samsung Galaxy Note® Edge
[Device-Specific Instructions]
Dial a Number - Samsung Galaxy Note® Edge
[Device-Specific Instructions]
Redial - Samsung Galaxy Note® Edge
[Device-Specific Instructions]

Camera, Photos & Videos

Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Advanced Camera Features on Your Samsung Galaxy Note® Edge
[Video]
Explore fun camera settings on your Samsung Galaxy Note® Edge.
Length: 2:15
Google Photos
[Device-Specific Instructions]
Camera / Camcorder Overview for Your Samsung Galaxy Note® Edge
[Video]
Learn the basics of taking, sharing and storing photos and videos with the camera on your Samsung Galaxy Note® Edge.
Length: 1:43
Can I move the camera buttons back to the edge screen?
[Community]
Any way to move the shutter button back to the edge screen? This was a feature I really liked.
HDMI Format - Samsung Galaxy Note® Edge
[Device-Specific Instructions]
Media Share - Samsung Galaxy Note® Edge
[Device-Specific Instructions]
Samsung Galaxy Note® Edge Online Simulator: Adjusting the Video Setting for Sharing
[Interactive Simulation]
Learn how to adjust the video setting for easy sharing in emails, social network posts and more on your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Online Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to take a picture of the screen and view it on your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Online Simulator: Downloading Camera Modes
[Interactive Simulation]
A visual guide for changing scene modes to take a picture with both cameras at the same time on your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Online Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Online Simulator: Sharing Photos
[Interactive Simulation]
A visual guide for sharing photos by email, social networks and more using your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Online Simulator: Sharing Videos
[Interactive Simulation]
A visual guide to sharing a video with another person or device using your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Online Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Online Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Learn how to take a picture while recording a video on your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Online Simulator: Taking a Selfie
[Interactive Simulation]
An interactive guide on how to take a selfie with your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Online Simulator: Turning the Flash On and Off
[Interactive Simulation]
A visual guide to turning the flash on and off for taking pictures with your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Online Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for video recording on your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Online Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for taking photos on your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Simulator: Changing the Lens Filter
[Interactive Simulation]
A visual guide to changing the lens filter on your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Simulator: Using Dual Camera
[Interactive Simulation]
A visual guide on using the dual camera feature on your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Simulator: Using Selective Focus
[Interactive Simulation]
A visual guide to using Selective Focus on your Samsung Galaxy Note Edge.

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Edit a Contact - Samsung Galaxy Note® Edge
[Device-Specific Instructions]
Import Contacts - Android™ - Gmail
[Device-Specific Instructions]
Caller-ID Image - Samsung Galaxy Note® Edge
[Device-Specific Instructions]
Add a Contact - Samsung Galaxy Note® Edge
[Device-Specific Instructions]
Samsung Galaxy Note® Edge Online Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact to your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Online Simulator: Adding and Deleting Contacts from Favorites
[Interactive Simulation]
Discover how to add or delete contacts from your Favorites list on your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Online Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Discover how to assign a picture to a contact on your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Online Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Discover how to assign a ringtone to a contact on your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Online Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
Learn how to create a group of contacts on your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Online Simulator: Sharing a Contact's Information
[Interactive Simulation]
Learn how to share the information for one of your contacts with someone else using your Samsung Galaxy Note Edge.
View Contact Sync Source - Samsung Galaxy Note® Edge
[Device-Specific Instructions]
To view where a phonebook contact was imported from, see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Conserve Data Usage - Google+
[Device-Specific Instructions]
Data Roaming - Samsung Galaxy Note Edge
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device....

Date & Time

Auto Date and Time - Android™
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Check for Water Damage - Samsung
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Signal Strength - Samsung Galaxy Note® Edge
[Device-Specific Instructions]

Device Settings

USB Debugging Mode - Samsung Galaxy Note Edge
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Set Up Printing - Samsung Galaxy Note® Edge
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
System Select - Android™
[Device-Specific Instructions]
DLNA Settings - Samsung Galaxy Note® Edge
[Device-Specific Instructions]
Reset All Settings - Samsung Galaxy Note Edge
[Device-Specific Instructions]
Restoring your device to default settings helps when the device crashes and resets itself or when apps freeze/hang or reset the device. Performing these steps resets all system settings (e.g., ringtones, sound settings, display settings, etc.) back to their default values. Personal data such as downloaded...
Vibrate Mode - Samsung Galaxy Note® Edge
[Device-Specific Instructions]
Alerts - Samsung Galaxy Note® Edge
[Device-Specific Instructions]
Can I move the camera buttons back to the edge screen?
[Community]
Any way to move the shutter button back to the edge screen? This was a feature I really liked.
DTMF - Samsung Galaxy Note® Edge
[Device-Specific Instructions]
Samsung Galaxy Note® Edge Online Simulator: Accessing Settings
[Interactive Simulation]
Learn how to access settings on your Samsung Galaxy Note Edge for actions such as changing alert sounds or turning off GPS services.
Samsung Galaxy Note® Edge Online Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving battery life on your Samsung Galaxy Note Edge by adjusting the screen timeout.
Samsung Galaxy Note® Edge Simulator: Switching to Easy Mode
[Interactive Simulation]
Discover how to switch to Easy mode for a simpler layout and easy access to your favorite things on your Samsung Galaxy Note Edge.
System Select - Samsung Galaxy Note® Edge
[Device-Specific Instructions]
Turn Screen Inversion On / Off - Samsung Galaxy Note® Edge
[Device-Specific Instructions]
If the color scheme on your Galaxy Note Edge is reversed, view this.

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Remove a Gmail Account - Samsung Galaxy Note Edge
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Email Setup on Your Samsung Galaxy Note® Edge
[Video]
Learn how to set up email quickly and efficiently on your Samsung Galaxy Note® Edge.
Length: 3:12
Gmail™ Sync - Samsung Galaxy Note® Edge
[Device-Specific Instructions]
Delete Gmail™ Messages - Android™
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove Corporate Email Account (Exchange ActiveSync) - Samsung Galaxy Note Edge
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Galaxy Note® Edge Online Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Online Simulator: Including an Email Attachment
[Interactive Simulation]
Learn how to add an attachment, like a document or photo, to an email with your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Online Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Online Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Online Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to access your work email on your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Online Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to access your existing email account on your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Online Simulator: Switching Between Email Accounts
[Interactive Simulation]
Learn how to access different email accounts on your Samsung Galaxy Note Edge.

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Locate Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.
Find My Mobile - Samsung Galaxy Note® Edge
[Device-Specific Instructions]

Gestures & Motions

Proximity Sensor On/Off - Samsung
[Device-Specific Instructions]
Gestures - Google Maps™
[Device-Specific Instructions]

GPS & Location Based Services

Find My Mobile - Samsung
[Device-Specific Instructions]
E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
Find Current Location - Google Maps™
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
GPS Location Settings - Android™
[Device-Specific Instructions]
Add Layers - Google Maps™
[Device-Specific Instructions]

Home Screen

Mode Change - Samsung Galaxy Note® Edge
[Device-Specific Instructions]
How to Use the Edge Screen on Your Samsung Galaxy Note® Edge
[Video]
Learn how to use quick tools, clock settings, music controls and the Information stream on the edge screen of your Samsung Galaxy Note® Edge.
Length: 2:36
Customizing Your Samsung Galaxy Note® Edge
[Video]
Add apps and widgets to your home screen. Customize your wallpaper. Learn how on your Samsung Galaxy Note® Edge.
Length: 3:11
Signal Strength - Samsung Galaxy Note® Edge
[Device-Specific Instructions]
Can you lock the edge screen while talking on the phone?
[Community]
I just recieved my new e=note edge, wondering if the edge screen can be locked while talking on it, worried it may not work for me? I am a lefty lol and this maybe a problem while talking on the phone? Or will it?
Samsung Galaxy Note® Edge Online Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
An interactive guide on how to add folders to the Home screen on your Samsung Galaxy Note Edge to help organize your apps.
Samsung Galaxy Note® Edge Online Simulator: Adding Widgets and Apps to the Home Screen
[Interactive Simulation]
An interactive guide on how to place widgets and apps on the Home screen of your Samsung Galaxy Note Edge for quick access to them.
Samsung Galaxy Note® Edge Online Simulator: Adding and Deleting a Home Screen
[Interactive Simulation]
A visual guide for adding and deleting Home screens on your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Online Simulator: Adjusting Widgets and Apps on the Home Screen
[Interactive Simulation]
An interactive guide on how to rearrange and resize widgets and apps on the Home screen of your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Online Simulator: Removing Widgets and Apps from the Home Screen
[Interactive Simulation]
An interactive guide on how to remove widgets and apps from the Home screen of your Samsung Galaxy Note Edge.
Window Shade - Samsung Galaxy Note® Edge
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Mobile HotSpot - Samsung Galaxy Note® Edge
[Device-Specific Instructions]
Samsung Galaxy Note® Edge Online Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up your Samsung Galaxy Note Edge as a Mobile Hotspot so you can share your data connection with other devices.

Internet & Web Browser

View Browser History - Android™
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Browsing the Web on Your Samsung Galaxy Note® Edge
[Video]
Browse the web on the go with Google Chrome on your Samsung Galaxy Note® Edge.
Length: 1:57
Data Roaming - Samsung Galaxy Note Edge
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device....
Samsung Galaxy Note® Edge Online Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Samsung Galaxy Note Edge so it's easy to find later.
Samsung Galaxy Note® Edge Online Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to find a website using your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Online Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how to search the web using your voice with your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Online Simulator: Using Web Browser Windows
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Samsung Galaxy Note Edge.
Web Browser - Samsung Galaxy Note® Edge
[Device-Specific Instructions]

Keyboard

Turn Voice Input On/Off - Android™
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Samsung Galaxy Note® Edge Online Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Simulator: Accepting a Video Call
[Interactive Simulation]
Learn how to answer a video call in Advanced Calling 1.0 using your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Simulator: Activating Advanced Calling 1.0
[Interactive Simulation]
Learn how to activate Advanced Calling 1.0 with your Samsung Galaxy Note Edge to place video and HD Voice calls.
Samsung Galaxy Note® Edge Simulator: Calling by Voice
[Interactive Simulation]
Discover How to Use your voice to place a call with your Samsung Galaxy Note Edge smartphone.
Samsung Galaxy Note® Edge Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your Samsung Galaxy Note Edge smartphone.
Samsung Galaxy Note® Edge Simulator: Ignoring a Call and Replying with a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and replying with a text message on your Samsung Galaxy Note Edge smartphone.
Samsung Galaxy Note® Edge Simulator: Placing a Call to a Contact
[Interactive Simulation]
An interactive guide on how to place a call to a contact using your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Simulator: Placing a Call to a Contact
[Interactive Simulation]
An interactive guide on how to place a video call to a contact with Advanced Calling 1.0 using your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to place a call to a new number with Advanced Calling 1.0 using your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn How to Use your Samsung Galaxy Note Edge to call a new number.
Samsung Galaxy Note® Edge Simulator: Placing an HD Call
[Interactive Simulation]
Learn how to place an HD call in Advanced Calling 1.0 using your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call on your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your Samsung Galaxy Note Edge to silent.
Samsung Galaxy Note® Edge Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two phone calls on your Samsung Galaxy Note Edge smartphone.
Samsung Galaxy Note® Edge Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Learn how to teach kids to dial 911 on your Samsung Galaxy Note Edge smartphone.
Samsung Galaxy Note® Edge Simulator: Turning Advanced Calling On and Off
[Interactive Simulation]
An interactive guide on how to turn Advanced Calling on and off using your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Samsung Galaxy Note Edge to Airplane mode.
Samsung Galaxy Note® Edge Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
A visual guide for viewing a missed call and adding it as a contact on your Samsung Galaxy Note Edge smartphone.

Lock, Unlock, Password & Security

Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Restore Default Settings - Samsung
[Device-Specific Instructions]
Customizing Lock Screen Settings on Your Samsung Galaxy Note® Edge
[Video]
Increase the security of your phone. This video shows how to set a pattern lock on your Samsung Galaxy Note® Edge from Verizon.
Length: 2:01
Unblock SIM PIN - Samsung Galaxy Note® Edge
[Device-Specific Instructions]
Smart Lock - Samsung Galaxy Note® Edge
[Device-Specific Instructions]
Samsung Galaxy Note® Edge Online Simulator: Setting Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your Samsung Galaxy Note Edge to help protect your private information.
Samsung Galaxy Note® Edge Online Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen on your Samsung Galaxy Note Edge.

Memory/Storage

View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Check Memory - Samsung Galaxy Note® Edge
[Device-Specific Instructions]
Samsung Galaxy Note® Edge Online Simulator: Inserting a microSD Card
[Interactive Simulation]
Discover how to insert a microSD card into your Samsung Galaxy Note Edge to add more memory for things like photos, videos, music and documents.
Samsung Galaxy Note® Edge Online Simulator: Removing a microSD Card
[Interactive Simulation]
Learn how to remove a microSD card from your Samsung Galaxy Note Edge.

Navigating & Multitasking

How to Use the Multi-Window Feature on Your Samsung Galaxy Note® Edge
[Video]
Multitask by using two apps at the same time with Multi Window on your Samsung Galaxy Note® Edge from Verizon.
Length: 1:57
Navigating Your Samsung Galaxy Note® Edge
[Video]
See a tour of your Samsung Galaxy Note® Edge, including unlocking the phone, viewing the notifications panel, tips on apps and more.
Length: 4:06
Samsung Galaxy Note® Edge Online Simulator: Multitasking Between Apps
[Interactive Simulation]
An interactive guide on how to easily find, open and close apps that are running on your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Online Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for swiping between multiple Home screens on your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Online Simulator: Using the Notification Panel
[Interactive Simulation]
Discover how to access and clear the Notification Panel on your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Simulator: Using Multi Window™
[Interactive Simulation]
Learn How to Use Multi Window to view more than one app at once on your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Simulator: Using Picture-in-Picture Video
[Interactive Simulation]
Discover How to Use picture-in-picture video on your Samsung Galaxy Note Edge.
Window Shade - Samsung Galaxy Note® Edge
[Device-Specific Instructions]

Near Field Communication (NFC)

How to Use NFC (Near Field Communications) on Your Samsung Galaxy Note® Edge
[Video]
Share pictures and more with the tap of your phone. This video shows how to use NFC on your Samsung Galaxy Note® Edge.
Length: 1:59
Tap & Pay - Samsung Galaxy Note® Edge
[Device-Specific Instructions]
Does Samsung/Google Pay work for my phone?
[Community]
Do these services work with Galaxy Note Edge?Which one is better?
Samsung Galaxy Note® Edge Simulator: Using Near Field Communication and S Beam™
[Interactive Simulation]
Learn How to Use NFC and S Beam to wirelessly transfer content using your Samsung Galaxy Note Edge.

Operating System & Software

Software Update - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your Samsung device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Galaxy Note Edge Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Repair Assistant - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Software Upgrade Assistant
[Updates]
Connect your device to a computer with Internet access using your USB cable to download the Software Upgrade Assistant to your computer and update your device.
Initial Setup - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
This shows how to install the Samsung Upgrade Assistant on your computer/PC or Mac. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Software Repair Assistant
[Updates]
If you run into software issues while updating your device, our Software Repair Assistant tool can attempt to repair them. The tool may be helpful if your device isn't fully or can't power up to the Home screen.
Factory Data Reset (Powered Off) - Samsung Galaxy Note® Edge
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Factory Data Reset (Powered On) - Samsung Galaxy Note® Edge
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...

S Pen

How to Use Action Memo on Your Samsung Galaxy Note® Edge
[Video]
Take smart notes using the S Pen and Action Memo on your Samsung Galaxy Note® Edge from Verizon.
Length: 1:20
How to Use Air Command on your Samsung Galaxy Note® Edge
[Video]
Learn how to use Air Command features with the S Pen on your Samsung Galaxy Note® Edge.
Length: 1:44
How to Use Image Clip on Your Samsung Galaxy Note® Edge
[Video]
Clip an image from your screen to share with others using the S Pen on your Samsung Galaxy Note® Edge from Verizon.
Length: 1:07

SIM Card

4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Insert the SIM Card - Samsung Galaxy Note Edge
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Remove the SIM Card - Samsung Galaxy Note Edge
[Device-Specific Instructions]
Inserting/Removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Unblock SIM PIN - Samsung Galaxy Note® Edge
[Device-Specific Instructions]
Samsung Galaxy Note® Edge Online Simulator: Inserting a Micro SIM Card
[Interactive Simulation]
Discover how to insert a micro SIM card into your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Online Simulator: Removing a Micro SIM Card
[Interactive Simulation]
Learn how to remove a micro SIM card from your Samsung Galaxy Note Edge.

Social Networking

Samsung Galaxy Note® Edge Online Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Online Simulator: Logging Out of Facebook
[Interactive Simulation]
Learn how to log out of Facebook on your Samsung Galaxy Note Edge to help protect your account.
Samsung Galaxy Note® Edge Online Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your Samsung Galaxy Note Edge.

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Vibrate Mode - Samsung Galaxy Note® Edge
[Device-Specific Instructions]
Volume Controls - Samsung Galaxy Note Edge
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you...
Alerts - Samsung Galaxy Note® Edge
[Device-Specific Instructions]

Starter Mode

Samsung Galaxy Note® Edge Simulator: Accessing Settings in Easy Mode
[Interactive Simulation]
Discover how to access your Settings menu in Easy mode on your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Simulator: Accessing and Clearing the Notification Panel in Easy Mode
[Interactive Simulation]
Discover how to access and clear the Notification Panel while in Easy mode on your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Simulator: Adding and Removing Contacts from Favorites in Easy Mode
[Interactive Simulation]
Learn how to add a contact to the favorite contacts widget while in Easy mode on your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Simulator: Adding and Removing Favorite Apps from the Home Screen in Easy Mode
[Interactive Simulation]
Discover how to add and remove your favorite apps from the Home screen while in Easy mode on your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Simulator: Navigating Multiple Home Screens in Easy Mode
[Interactive Simulation]
A visual guide for navigating multiple Home screens in Easy mode on your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Simulator: Placing a Call in Easy Mode
[Interactive Simulation]
Discover how to place a call in Easy mode on your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Simulator: Searching the Web from the Home Screen in Easy Mode
[Interactive Simulation]
Discover how to search the web from the Home screen while in Easy mode on your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Simulator: Switching Back to Standard Mode from Easy Mode
[Interactive Simulation]
Discover how to switch back to Standard mode from Easy mode on your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Simulator: Using the Magnifier App
[Interactive Simulation]
Discover How to Use the Magnifier App while in Easy mode on your Samsung Galaxy Note Edge.

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:21
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Restore Messages - Message+ - Android
[Device-Specific Instructions]
Verizon Messages - Scheduling Messages and Driving Mode
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 0:59
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 0:58
Sideshare FAQs
[FAQs]
Sideshare is an Android app that lets you share information, like text and photos, while on calls. You can also review and edit content live during calls.
Delete Messages - Samsung Galaxy Note® Edge
[Device-Specific Instructions]
Garbled Message
[Device-Specific Instructions]
Auto Signature - Samsung Galaxy Note® Edge
[Device-Specific Instructions]
Samsung Galaxy Note® Edge Online Simulator: Recording a Message
[Interactive Simulation]
Learn how to record a text message from your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Online Simulator: Sending a Text Message to Multiple Contacts
[Interactive Simulation]
Discover how to send a text message to a group of your contacts from your Samsung Galaxy Note Edge.

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use the Edge Screen on Your Samsung Galaxy Note® Edge
[Video]
Learn how to use quick tools, clock settings, music controls and the Information stream on the edge screen of your Samsung Galaxy Note® Edge.
Length: 2:36
How to Use Action Memo on Your Samsung Galaxy Note® Edge
[Video]
Take smart notes using the S Pen and Action Memo on your Samsung Galaxy Note® Edge from Verizon.
Length: 1:20
Access Menus with Long Press - Android™
[Device-Specific Instructions]
How to Use Air Command on your Samsung Galaxy Note® Edge
[Video]
Learn how to use Air Command features with the S Pen on your Samsung Galaxy Note® Edge.
Length: 1:44
How to Use Image Clip on Your Samsung Galaxy Note® Edge
[Video]
Clip an image from your screen to share with others using the S Pen on your Samsung Galaxy Note® Edge from Verizon.
Length: 1:07
Samsung Galaxy Note® Edge Online Simulator: Finding More Help
[Interactive Simulation]
Discover how to find more help with using your Samsung Galaxy Note Edge through videos and tutorials.
Samsung Galaxy Note® Edge Simulator: Customizing the Edge Screen
[Interactive Simulation]
Learn how to customize the edge screen on your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Simulator: Navigating the Edge Screen
[Interactive Simulation]
Learn how to navigate the Edge Screen on your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Simulator: Setting the Edge Screen Timeout
[Interactive Simulation]
Learn how to set the Edge Screen timeout on your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Simulator: Using Image Clip
[Interactive Simulation]
Learn How to Use Image Clip with the S Pen™ on your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Simulator: Using Screen Write
[Interactive Simulation]
Learn How to Use Screen Write with the S Pen™ on your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Simulator: Using the Edge Screen on the Left
[Interactive Simulation]
Learn How to Use the Edge Screen on the left on your Samsung Galaxy Note Edge.
Samsung Galaxy Note® Edge Simulator: Viewing the Information Screen
[Interactive Simulation]
Learn how to view the information screen on your Samsung Galaxy Note Edge.

TV

DLNA Settings - Samsung Galaxy Note® Edge
[Device-Specific Instructions]
My Droid had an HDMI output. How can I connect the Edge to my TV to stream video?
[Community]
CEgroup asked Verizon Wireless: Q: My Droid had an HDMI output. How can I connect the Edge to my TV to stream video? A: Samsung, as well as a number of third parties, manufacture a Micro-USB to HDMI cable that can do the trick. Alternatively, the Galaxy S6 Edge, as well as the S6, Note 4, and...

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
TTY Settings - Samsung Galaxy Note® Edge
[Device-Specific Instructions]

Wallpapers/Theme

Samsung Galaxy Note® Edge Online Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the background of the Home screen on your Samsung Galaxy Note Edge.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verify LTE Advanced Devices
[Device-Specific Instructions]
Setting Up Wi-Fi & Bluetooth® on Your Samsung Galaxy Note® Edge
[Video]
Learn how to pair your Samsung Galaxy Note® Edge with a Bluetooth® device and connect to a Wi-Fi network.
Length: 2:11
Auto Switch Between Wi-Fi & Mobile Data Networks - Samsung Galaxy Note® Edge
[Device-Specific Instructions]
To automatically switch from a weak or unstable Wi-Fi network to the Verizon Wireless cellular network to preserve a consistent data connection, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Samsung Galaxy Note® Edge Online Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn How to Use your Samsung Galaxy Note Edge to connect to a Wi-Fi network so you can access the Internet without using data.

Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Visit @VZWSupport

Connect with us on Facebook

Post a support question on our wall and get a response from a Verizon Expert.

Visit Verizon Wireless Facebook

Get Help at a Store

Attend a Workshop
Attend a free workshop in a store to get detailed and personal assistance from a Verizon expert.
Visit a Store