Samsung Galaxy Note® Edge - Support Overview

Find device-specific support and online tools for your Samsung Galaxy Note® Edge.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate / Set Up Device - Samsung Galaxy Note® Edge

Here's how to quickly set up your Galaxy Note Edge.

Activate New Device - Existing Verizon Customer

Here's how to activate your new iPhone or Android smartphone. You can also learn how to turn off iMessage, transfer content and much more.

Activate Your New or Certified Pre-owned Verizon Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Activate, Switch or Bring Your Own Device (BYOD) FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Bring Your Own Device (BYOD) - Switch to Verizon

Activate a device you own on an existing or new line on your Verizon account. Switch to Verizon from another carrier and learn how to port your number & BYOD.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Insert / Remove SIM Card - Samsung Galaxy Note Edge

Here's how to properly insert or remove a SIM card for your Galaxy Note Edge.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Remove Battery - Samsung Galaxy Note® Edge

Here's how to remove the battery from your Samsung Galaxy Note Edge.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Swap Phone Numbers between Devices on Your Account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Verizon Device Returns, Exchanges, Trade-ins – How to Prep & Ship

Get steps to prepare your device for return, exchange, trade in, warranty return or annual upgrade. Find instructions for packing and shipping your device to Verizon.

Video: How to Activate Your Device
(length: 3:07)

Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)

Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 2:12)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12

View Verizon Wireless Coverage - International

Here's how to check for service availability around the world.

Alerts & Reminders

Turn Notifications On / Off - Blocking Mode - Samsung Galaxy Note® Edge

Here's how to turn notifications for your Galaxy Note Edge on or off.

Back Up & Transfer Content

Access Content Transfer App - Android™ Smartphone

Here's how to access the Content Transfer app on your Android smartphone.

Content Transfer App - Transfer Content - Android™ Smartphone

Here's how to use the Content Transfer app on your Android smartphone to transfer content between devices

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Download and Install Content Transfer App - Android™ Smartphone

Here's how to download and install the Content Transfer app on an Android smartphone.

Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard

Here's how to export contacts to or import contacts from a .csv file or Vcard.

Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail

Here's how to export your contacts to a CSV file using Yahoo Mail.

Move Files from Internal Storage to SD / Memory Card - Samsung Galaxy Note® Edge

Here's how to move files from internal storage on your Samsung Galaxy Note Edge to an SD / memory card.

Move Music Files from Device - Samsung Galaxy Note® Edge

Here's how to transfer music files from your Galaxy Note Edge to a computer.

Move Music Files to Device - Samsung Galaxy Note® Edge

Here's how to transfer music files from your Samsung Galaxy Note Edge to a computer.

Move Pictures / Videos from Device - Samsung Galaxy Note® Edge

Here's how to transfer picture or video files from your Samsung Galaxy Note Edge to a computer.

Move Pictures / Videos to Device - Samsung Galaxy Note® Edge

Here's how to transfer picture or video files between your Galaxy Note Edge and your computer.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Transfer Content with Samsung Smart Switch™ Mobile App (from Android™)

Here's how to transfer content from your old Android device to your current Samsung phone.

Transfer Content with Samsung Smart Switch™ Mobile App (from iOS)

Here's how to transfer content from an iOS device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

How to Clean Your Samsung Galaxy Device

Here are guidelines for cleaning / sanitizing / disinfecting the glass, ceramic and metal surfaces of your Galaxy smartphone / tablet / watch.

My Verizon Website - Remove Connected Device (E911)

Here's how to remove a device from your Connected Devices list via the My Verizon website.

Samsung Galaxy Note® Edge Online Simulator: Getting to Know Your Phone

An interactive map of the buttons and Home screen of your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Online Simulator: Turning the Phone On and Off

Learn how to turn your Samsung Galaxy Note Edge on and off.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

Extend Battery Life - Samsung Galaxy Note® Edge

Here's how to improve the battery life for your Galaxy Note Edge.

Insert Battery - Samsung Galaxy Note® Edge

Here's how to insert the battery into your Note Edge.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Power Saver Settings - Samsung Galaxy Note® Edge

Here's how to manage 'Power saving mode' settings on your Galaxy Note Edge to improve battery performance.

Remove Battery - Samsung Galaxy Note® Edge

Here's how to remove the battery from your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Online Simulator: Using Emergency Mode

Learn how to switch to Emergency mode to help conserve energy on your Samsung Galaxy Note Edge.

Soft Reset (Frozen / Unresponsive Screen) - Samsung Galaxy Note® Edge

View this info if your Galaxy Note Edge is unresponsive, frozen or won't power on or off.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Samsung)

Battery optimization helps conserve battery power on your Samsung device and is turned on by default.

Turn Power Saver On / Off - Samsung Galaxy Note® Edge

Here's how to turn 'Power saver' on or off to help manage battery performance for your Galaxy Note Edge.

View Battery Info - Samsung Galaxy Note® Edge

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Note Edge.

View Battery Status - Samsung Galaxy Note® Edge

Here's how to view charging status, remaining battery and what uses the most battery on your Galaxy Note Edge.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Bluetooth FAQs

Learn about Bluetooth wireless pairing and how to use it to connect your devices. Establish connections for handsfree calls, wireless speakers and keyboards.

Bluetooth® Help Guide

Here's info on pairing Bluetooth with your vehicle and some FAQs.

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows®

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Samsung Galaxy Note® Edge Online Simulator: Pairing with a Bluetooth® Device

Learn how to pair your Samsung Galaxy Note Edge with your Bluetooth device.

Samsung Galaxy Note® Edge Online Simulator: Sending Photos Using Bluetooth®

Learn how to send photos to another Bluetooth device, like a tablet or printer, with your Samsung Galaxy Note Edge.

Send Contact via Bluetooth® - Samsung Galaxy Note® Edge

Here's how to send a contact on your Galaxy Note Edge via Bluetooth.

Turn Bluetooth On / Off - Samsung Galaxy Note Edge

Here's how to turn Bluetooth for your Galaxy Note Edge on or off and make it visible to other devices for pairing.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Add a Speed Dial - Samsung Galaxy Note® Edge

Here's how to add a speed dial to your Galaxy Note Edge.

Alaska Service FAQs

Learn about Verizon Wireless services offered in Alaska, including plans, what devices are available and upcoming enhancements.

Block / Unblock Numbers - Samsung Galaxy Note® Edge

Here's how to send unwanted calls directly to voicemail for your Galaxy Note Edge.

Call a Number - Samsung Galaxy Note® Edge

Here's how to place a call from your Galaxy Note Edge.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Manage DTMF Tones - Samsung Galaxy Note® Edge

If you're calling into an automated system (e.g., Voicemail) from your Galaxy Note Edge and your dialpad entries aren't recognized, view this info.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Place a Conference Call - Samsung Galaxy Note® Edge

Here's how to place a conference call from your Galaxy Note Edge.

Redial - Samsung Galaxy Note® Edge

Here's how to manually redial a number from your Galaxy Note Edge.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Remove a Speed Dial - Samsung Galaxy Note® Edge

Here's how to delete a speed dial from your Galaxy Note Edge.

Turn Airplane Mode On / Off - Samsung Galaxy Note® Edge

To turn Verizon network services on/off or if they aren't functioning on your Galaxy Note Edge, view this info.

Use Speakerphone - Samsung Galaxy Note® Edge

To utilize the speakerphone functionality on your Galaxy Note Edge, view this info.

Video: Verizon Messages - HD Video Calling
(length: 1:46)

The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

View / Delete Call History - Samsung Galaxy Note® Edge

To view or clear the call history on your Galaxy Note Edge, check out this info.

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Common Camera Settings - Samsung Galaxy Note® Edge

Here's info on common camera settings (e.g., flash, HDR, etc.) Galaxy Note Edge.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Move Pictures / Videos from Device - Samsung Galaxy Note® Edge

Here's how to transfer picture or video files from your Samsung Galaxy Note Edge to a computer.

Move Pictures / Videos to Device - Samsung Galaxy Note® Edge

Here's how to transfer picture or video files between your Galaxy Note Edge and your computer.

Record and Share a Video - Samsung Galaxy Note® Edge

Here's how to record and send a video using your Galaxy Note Edge.

Samsung Galaxy Note® Edge Online Simulator: Adjusting the Video Setting for Sharing

Learn how to adjust the video setting for easy sharing in emails, social network posts and more on your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Online Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Online Simulator: Downloading Camera Modes

A visual guide for changing scene modes to take a picture with both cameras at the same time on your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Online Simulator: Recording a Video

Learn how to record a video using your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Online Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Online Simulator: Sharing Videos

A visual guide to sharing a video with another person or device using your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Online Simulator: Taking a Picture

Learn how to take a picture using your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Online Simulator: Taking a Picture While Recording a Video

Learn how to take a picture while recording a video on your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Online Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Online Simulator: Turning the Flash On and Off

A visual guide to turning the flash on and off for taking pictures with your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Online Simulator: Zooming In and Out

Learn how to zoom in and out for taking photos on your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Simulator: Changing the Lens Filter

A visual guide to changing the lens filter on your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Simulator: Using Dual Camera

A visual guide on using the dual camera feature on your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Simulator: Using Selective Focus

A visual guide to using Selective Focus on your Samsung Galaxy Note Edge.

Share Picture from Gallery - Samsung Galaxy Note® Edge

Here's how to share a saved picture from your Samsung Galaxy Note Edge.

Share Video from Gallery - Samsung Galaxy Note® Edge

Here's how to share a saved video from your Galaxy Note Edge.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Take and Share a Picture - Samsung Galaxy Note® Edge

Here's how to take and share a picture from your Samsung Galaxy Note Edge.

View Pictures / Videos - Samsung Galaxy Note® Edge

Here's how to view pictures and/or videos on your Samsung Galaxy Note Edge.

Computer/PC Connectivity

Create a Paired Connection - Windows® 7

Here's how to create a paired connection with your device using Windows 7.

USB Debugging Mode - Samsung Galaxy Note® Edge

Here's how to facilitate a connection between your Samsung Galaxy Note Edge and a computer with the Android SDK.

Windows® Device Manager Conflicts - Samsung Galaxy Note® Edge

If you can't transfer media between your Galaxy Note Edge and PC, view this info.

Contacts

Add a Contact - Samsung Galaxy Note® Edge

Here's how to add a contact to your Galaxy Note Edge.

Caller ID Image - Samsung Galaxy Note® Edge

Here's how to set or change the image for a saved contact on your Galaxy Note Edge.

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Contact Display Options - Samsung Galaxy Note® Edge

Here's how to configure how your contacts display on your Samsung Galaxy Note Edge.

Delete a Contact - Samsung Galaxy Note® Edge

Here's how to remove a contact from your Galaxy Note Edge.

Edit a Contact - Samsung Galaxy Note® Edge

Here's how to edit a contact on your Galaxy Note Edge.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Export Contacts to SD / Memory Card - Samsung Galaxy Note® Edge

Here's how to export contacts to an SD / memory card in your Galaxy Note Edge.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts - Android™ - Backup Assistant

Here's how to import contacts from your old device to your new Android device using Backup Assistant.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Import Contacts from SD / Memory Card - Samsung Galaxy Note® Edge

Here's how to import contacts from an SD / memory card to your Galaxy Note Edge.

Import Contacts to Gmail (Non-Android Device)

Here's how to import contacts to Gmail from a non-Android device.

Link / Unlink Contacts - Samsung Galaxy Note® Edge

Here's how to link or unlink duplicate contacts in your Galaxy Note Edge.

Manage Allowed Contacts - Blocking Mode - Samsung Galaxy Note® Edge

Here's how to add or remove contacts from the block list on your Galaxy Note Edge.

Samsung Galaxy Note® Edge Online Simulator: Adding a Contact

Learn how to add a new contact to your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Online Simulator: Adding and Deleting Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Online Simulator: Assigning a Picture to a Contact

Discover how to assign a picture to a contact on your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Online Simulator: Assigning a Ringtone to a Contact

Discover how to assign a ringtone to a contact on your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Online Simulator: Creating a Group and Adding Contacts to It

Learn how to create a group of contacts on your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Online Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Samsung Galaxy Note Edge.

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

View Contact Sync Source - Samsung Galaxy Note® Edge

Here's how to view where a phonebook contact on your Galaxy Note Edge was imported from.

Data

Allow / Deny Data Roaming - Samsung Galaxy Note® Edge

Here's how to check settings if you can't connect to the internet or send / receive messages on your Galaxy Note Edge.

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

Manage Data Usage - Samsung Galaxy Note® Edge

Here's how to change the data usage cycle and set data warnings and / or limits on your Galaxy Note Edge.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Turn Data On / Off - Samsung Galaxy Note® Edge

To turn the mobile data for your Samsung Galaxy Note Edge on or off, follow these steps.

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

View / Restrict Data Usage by App - Samsung Galaxy Note® Edge

Here's how to view / restrict the amount of data an app on your Galaxy Note Edge uses.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Set Date and Time - Samsung Galaxy Note® Edge

If your Galaxy Note Edge shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Check for Water Damage - Samsung

Here's how to help determine if your Samsung device has liquid damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

View Device ID (ESN / IMEI / MEID) - Samsung Galaxy Note® Edge

Here's how to view the device ID (IMEI) for your Samsung Galaxy Note Edge.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

View MAC Address - Samsung Galaxy Note® Edge

Here's how to view the Wi-Fi MAC address for your Samsung Galaxy Note Edge.

View Phone Number - Samsung Galaxy Note® Edge

Here's how to view the phone number for your Samsung Galaxy Note Edge.

View Signal Strength - Samsung Galaxy Note® Edge

Here's how to view signal strength on the Galaxy Note Edge.

Device Settings

Adjust Account Sync Settings - Samsung Galaxy Note® Edge

Here's how to view sync settings on your Galaxy Note Edge if you're not receiving email and app notifications.

Adjust Display Settings - Samsung Galaxy Note Edge

Here's how to adjust the display settings (e.g., Smart stay, screen timeout, Daydream, etc.) for your Galaxy Note Edge.

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Edge Screen Settings - Samsung Galaxy Note® Edge

Here's how to adjust the Edge screen settings for your Galaxy Note Edge.

Manage Alerts / Notifications - Samsung Galaxy Note® Edge

Here's how to change notification sounds for incoming calls or messages on your Galaxy Note Edge.

Manage DTMF Tones - Samsung Galaxy Note® Edge

If you're calling into an automated system (e.g., Voicemail) from your Galaxy Note Edge and your dialpad entries aren't recognized, view this info.

Manage Do Not Disturb Settings - Samsung Galaxy Note® Edge

If your Galaxy Note Edge isn't receiving calls or alerts for texts and email, here's how to check 'Do not disturb' settings.

Network Mode Settings - Samsung Galaxy Note® Edge

View this info on network mode settings if you're having issues with voice / data services on your Galaxy Note Edge.

Reset All Settings - Samsung Galaxy Note® Edge

If your Samsung Galaxy Note Edge crashes, resets or runs slow, or apps freeze or reset the device, view this.

Reset Network Settings - Samsung Galaxy Note® Edge

Here's how to reset settings if your Galaxy Note Edge can't connect to data or send / receive messages.

Samsung Galaxy Note® Edge Online Simulator: Accessing Settings

Learn how to access settings on your Samsung Galaxy Note Edge for actions such as changing alert sounds or turning off GPS services.

Samsung Galaxy Note® Edge Online Simulator: Adjusting the Screen Timeout

A visual guide for saving battery life on your Samsung Galaxy Note Edge by adjusting the screen timeout.

Samsung Galaxy Note® Edge Simulator: Switching to Easy Mode

Discover how to switch to Easy mode for a simpler layout and easy access to your favorite things on your Samsung Galaxy Note Edge.

Set Schedule - Blocking Mode - Samsung Galaxy Note® Edge

Here's how to set a schedule for blocking mode on your Samsung Galaxy Note Edge.

Set Up Printing - Samsung Galaxy Note® Edge

Here's how to set up and add a printer to your Samsung Galaxy Note Edge.

Turn Airplane Mode On / Off - Samsung Galaxy Note® Edge

To turn Verizon network services on/off or if they aren't functioning on your Galaxy Note Edge, view this info.

Turn Blocking Mode On / Off - Samsung Galaxy Note® Edge

Here's how to turn blocking mode for your Samsung Galaxy Note Edge on or off.

Turn Download Booster On / Off - Samsung Galaxy Note® Edge

Here's how to turn Download booster for your Galaxy Note Edge on or off.

Turn One-Handed Operations On / Off - Samsung Galaxy Note® Edge

Here's how to turn one-handed operations for your Galaxy Note Edge on or off.

Turn Screen Inversion On / Off - Samsung Galaxy Note® Edge

If the color scheme on your Galaxy Note Edge is reversed, view this.

Turn Screen Rotation On / Off - Samsung Galaxy Note® Edge

If the display on your Galaxy Note Edge doesn't rotate, this shows how to fix it.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

View Device Screen on TV - Samsung Galaxy Note® Edge

Here's how to view the screen of your Galaxy Note Edge on your TV or another media device.

Email/Gmail

Add a Personal Email Account - Samsung Galaxy Note® Edge

Here's how to add a personal email account to your Galaxy Note Edge.

Adjust Account Sync Settings - Samsung Galaxy Note® Edge

Here's how to view sync settings on your Galaxy Note Edge if you're not receiving email and app notifications.

Compose and Send Email Message - Samsung Galaxy Note® Edge

Here's how to create and send an email message from your Galaxy Note Edge.

Configure the Email Client to Leave Messages on Server after Retrieval

Here's how to leave a copy of message on the server after you retrieve them.

Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®

Here's how to leave a copy of messages on the server after you retrieve them.

Configure the Email Client to Leave Messages on Server after Retrieval - Windows®

Here's how to allow your email client (e.g., Windows Live, etc.) to leave a copy of an email on the server once deleted using your Windows computer.

Corporate Email (Exchange ActiveSync®) Server Settings - Samsung Galaxy Note® Edge

Here's info on updating work email settings for your Galaxy Note Edge.

Delete Email Messages - Samsung Galaxy Note® Edge

Here's how to delete email messages from your Galaxy Note Edge.

Email Account Common Settings - Samsung Galaxy Note® Edge

Here's info on common personal email settings (e.g., account name, etc.) for your Galaxy Note Edge.

Email Account Data Usage Settings - Samsung Galaxy Note® Edge

To modify data usage options for the personal email account on your Galaxy Note Edge, view this info.

Email Account Notification Settings - Samsung Galaxy Note® Edge

If you're not getting notifications for the personal email on your Galaxy Note Edge, view this info.

Email Account Password and Server Settings - Samsung Galaxy Note® Edge

To update the personal email password/server settings for your Galaxy Note Edge, view this info.

Email Account Signature Settings - Samsung Galaxy Note® Edge

To enter or edit the personal email signature on your Galaxy Note Edge, view this info.

Email Account Sync Frequency Settings - Samsung Galaxy Note® Edge

To adjust the personal email sync frequency settings on your Galaxy Note Edge, view this info.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Gmail™ for Android™ - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail™ for Android™ - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Perform a Gmail™ Sync - Samsung Galaxy Note® Edge

Here's how to sync Google email, contacts, calendar, etc. on your Galaxy Note Edge.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Remove Corporate Email Account (Exchange ActiveSync®) - Samsung Galaxy Note® Edge

Removing then re-adding a work email account on your Galaxy Note Edge often fixes email issues.

Remove Gmail™ Account - Samsung Galaxy Note® Edge

Removing then re-adding a Gmail account on your Galaxy Note Edge often fixes email issues.

Remove a Personal Email Account - Samsung Galaxy Note® Edge

Removing then re-adding an email account on your Galaxy Note Edge often fixes email issues.

Reply to an Email Message - Samsung Galaxy Note® Edge

Here's how to reply to an email message from your Galaxy Note Edge.

Samsung Galaxy Note® Edge Online Simulator: Forwarding an Email

Learn how to forward an email on your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Online Simulator: Including an Email Attachment

Learn how to add an attachment, like a document or photo, to an email with your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Online Simulator: Replying to an Email

A visual guide for replying to an email on your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Online Simulator: Sending an Email

A step-by-step visual guide for sending an email using your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Online Simulator: Setting Up Corporate Email

Learn how to access your work email on your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Online Simulator: Setting Up Personal Email

Discover how to access your existing email account on your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Online Simulator: Switching Between Email Accounts

Learn how to access different email accounts on your Samsung Galaxy Note Edge.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Unlock a Gmail™ Account

Here's how to unlock your Gmail Account if you don't know your username or password.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

View Email Messages - Samsung Galaxy Note® Edge

Here's how to view email messages on your Galaxy Note Edge.

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Find My Mobile - Samsung Galaxy Note® Edge

Here's how to turn on and manage Find My Mobile settings for your Galaxy Note Edge.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

Find My Mobile - Samsung

Here's how to turn on Find My Mobile on your Samsung device.

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Improving GPS Performance

Here's info on improving GPS performance on your device.

Turn GPS Location On / Off - Samsung Galaxy Note® Edge

Here's how to turn GPS location for your Galaxy Note Edge on or off.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Motions and Gestures - Samsung Galaxy Note® Edge

Here's how to manage motion-activated services for your Galaxy Note Edge.

Google Backup & restore

Add an Existing Google™ Account - Samsung Galaxy Note® Edge

Here's how to add an existing Google (Gmail) account to your Samsung Galaxy Note Edge.

Create a New Google™ Account - Samsung Galaxy Note® Edge

Here's how to create a new Google (Gmail) account for your Samsung Galaxy Note Edge.

Google™ Backup and Restore - Samsung Galaxy Note® Edge

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Galaxy Note Edge.

Home Screen

Access Notification Panel - Samsung Galaxy Note® Edge

Here's how to access the notification panel on your Galaxy Note Edge.

Add Folders to Home Screen - Samsung Galaxy Note® Edge

Here's how to add folders to a Home screen on your Galaxy Note Edge.

Add Shortcuts to Home Screen - Samsung Galaxy Note® Edge

Here's how to add a shortcut to a Home screen on your Samsung Galaxy Note Edge.

Add Widgets to Home Screen - Samsung Galaxy Note® Edge

Here's how to add a widget (e.g., weather, clock, etc.) to a Home screen on your Galaxy Note Edge.

Capture a Screenshot - Samsung Galaxy Note® Edge

Here's how to capture a screenshot on your Samsung Galaxy Note Edge.

Edge Screen Quick Tools - Samsung Galaxy Note® Edge

Here's how to access the tools on the edge screen of your Galaxy Note Edge.

Mode Change - Samsung Galaxy Note® Edge

Here's how to change the Home screen layout on your Galaxy Note Edge if it looks different.

Remove Items from Home Screen - Samsung Galaxy Note® Edge

Here's how to delete items such as shortcuts, widgets and folders from the Home screen of your Galaxy Note Edge.

Rename Home Screen Folder - Samsung Galaxy Note® Edge

Here's how to rename a home screen folder on your Galaxy Note Edge.

Samsung Galaxy Note® Edge Online Simulator: Adding Folders to the Home Screen

An interactive guide on how to add folders to the Home screen on your Samsung Galaxy Note Edge to help organize your apps.

Samsung Galaxy Note® Edge Online Simulator: Adding Widgets and Apps to the Home Screen

An interactive guide on how to place widgets and apps on the Home screen of your Samsung Galaxy Note Edge for quick access to them.

Samsung Galaxy Note® Edge Online Simulator: Adding and Deleting a Home Screen

A visual guide for adding and deleting Home screens on your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Online Simulator: Adjusting Widgets and Apps on the Home Screen

An interactive guide on how to rearrange and resize widgets and apps on the Home screen of your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Online Simulator: Removing Widgets and Apps from the Home Screen

An interactive guide on how to remove widgets and apps from the Home screen of your Samsung Galaxy Note Edge.

Touch Screen Settings - Samsung Galaxy Note® Edge

Here's how to adjust the touch screen sensitivity for your Galaxy Note Edge.

View Edge Screen Panels - Samsung Galaxy Note® Edge

Here's how to view the extended Edge screen panels on your Galaxy Note Edge.

View Home Screen Panels - Samsung Galaxy Note® Edge

Here's how to view home screen panels on your Galaxy Note Edge.

View Signal Strength - Samsung Galaxy Note® Edge

Here's how to view signal strength on the Galaxy Note Edge.

Hotspot

Change Mobile / Wi-Fi Hotspot Password - Samsung Galaxy Note® Edge

To change the Mobile Hotspot password on your Galaxy Note Edge, view this info.

Manage Mobile / Wi-Fi Hotspot Settings - Samsung Galaxy Note® Edge

Here's how to configure Mobile Hotspot settings (e.g., password, allowed devices, etc.) on your Galaxy Note Edge.

Turn Mobile / Wi-Fi Hotspot On / Off - Samsung Galaxy Note® Edge

Here's how to turn the Mobile Hotspot for your Galaxy Note Edge on or off.

Verizon Mobile Hotspot FAQs - Wi-Fi internet

Use your smartphone or tablet’s Mobile Hotspot to connect devices to the internet with Wi-Fi. See prepaid or unlimited plans that include Mobile Hotspot.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Add a Virtual Private Network - Samsung Galaxy Note® Edge

Here's how to add a virtual private network (VPN) on your Galaxy Note Edge.

Allow / Deny Data Roaming - Samsung Galaxy Note® Edge

Here's how to check settings if you can't connect to the internet or send / receive messages on your Galaxy Note Edge.

Capture a Screenshot - Samsung Galaxy Note® Edge

Here's how to capture a screenshot on your Samsung Galaxy Note Edge.

Change the Browser Start / Home Page - Samsung Galaxy Note® Edge

Here's how to change the Home page in Chrome on your Samsung Galaxy Note Edge.

Chrome™ Browser - Android™ - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser If you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Delete Temporary Internet Files and Cookies - Safari

Here's how to clear temporary internet files and cookies for the Safari web browser on your Macintosh computer.

Determining Internet Connection Speeds

If your connection speeds are slower than expected here's info on how you can test them.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Open Web Browser - Samsung Galaxy Note® Edge

Here's how to open the Chrome browser on your Galaxy Note Edge.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

Remove Wi-Fi Connection - Samsung Galaxy Note® Edge

To remove a saved Wi-Fi network from your Galaxy Note Edge, view this info.

Samsung Galaxy Note® Edge Online Simulator: Bookmarking a Website

Learn how to bookmark a website on your Samsung Galaxy Note Edge so it's easy to find later.

Samsung Galaxy Note® Edge Online Simulator: Navigating to a Website

Discover how to find a website using your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Online Simulator: Searching the Web by Voice

Discover how to search the web using your voice with your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Online Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Samsung Galaxy Note Edge.

Turn Data On / Off - Samsung Galaxy Note® Edge

To turn the mobile data for your Samsung Galaxy Note Edge on or off, follow these steps.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Language Selection - Samsung Galaxy Note® Edge

Here's how to change the language used on your Galaxy Note Edge.

Samsung Galaxy Note® Edge Online Simulator: Changing the Language

An interactive guide for changing the language settings on your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Simulator: Accepting a Video Call

Learn how to answer a video call in Advanced Calling 1.0 using your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Simulator: Activating Advanced Calling 1.0

Learn how to activate Advanced Calling 1.0 with your Samsung Galaxy Note Edge to place video and HD Voice calls.

Samsung Galaxy Note® Edge Simulator: Calling by Voice

Discover How to Use your voice to place a call with your Samsung Galaxy Note Edge smartphone.

Samsung Galaxy Note® Edge Simulator: Changing the Ringtone

Learn how to change the ringtone on your Samsung Galaxy Note Edge smartphone.

Samsung Galaxy Note® Edge Simulator: Ignoring a Call and Replying with a Text Message

A visual guide for ignoring a call and replying with a text message on your Samsung Galaxy Note Edge smartphone.

Samsung Galaxy Note® Edge Simulator: Placing a Call to a Contact

An interactive guide on how to place a call to a contact using your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Simulator: Placing a Call to a New Number

Learn How to Use your Samsung Galaxy Note Edge to call a new number.

Samsung Galaxy Note® Edge Simulator: Placing an HD Call

Learn how to place an HD call in Advanced Calling 1.0 using your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Simulator: Returning to a Call

A visual guide on how to return to a call on your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Simulator: Setting to Silent

A visual guide for setting your Samsung Galaxy Note Edge to silent.

Samsung Galaxy Note® Edge Simulator: Switching Between Calls

Learn how to switch between two phone calls on your Samsung Galaxy Note Edge smartphone.

Samsung Galaxy Note® Edge Simulator: Teaching Kids How to Dial 911

Learn how to teach kids to dial 911 on your Samsung Galaxy Note Edge smartphone.

Samsung Galaxy Note® Edge Simulator: Turning Advanced Calling On and Off

An interactive guide on how to turn Advanced Calling on and off using your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your Samsung Galaxy Note Edge to Airplane mode.

Samsung Galaxy Note® Edge Simulator: Viewing a Missed Call and Adding It as a Contact

A visual guide for viewing a missed call and adding it as a contact on your Samsung Galaxy Note Edge smartphone.

Lock, Unlock, Password & Security

Add Additional Fingerprints - Samsung Galaxy Note® Edge

Here's how to add additional fingerprints for security to your Samsung Galaxy Note Edge.

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Manage Screen Lock Settings - Samsung Galaxy Note® Edge

Here's how to configure the screen lock settings for your Galaxy Note Edge.

Modify SIM PIN - Samsung Galaxy Note® Edge

Here's how to change the SIM card lock code on your Galaxy Note Edge.

Remove Saved Fingerprints - Samsung Galaxy Note® Edge

Here's how to delete a saved fingerprint from your Samsung Galaxy Note Edge.

Restore Default Settings - Samsung SCH-u410

Here's how to reset sound, display, phone and call settings on your Samsung SCH-u410.

Samsung Galaxy Note® Edge Online Simulator: Setting Screen Security

A visual guide for setting screen security on your Samsung Galaxy Note Edge to help protect your private information.

Samsung Galaxy Note® Edge Online Simulator: Unlocking the Screen

Learn how to unlock the screen on your Samsung Galaxy Note Edge.

Set Lock Screen Notifications - Samsung Galaxy Note® Edge

Here's how to manage how notifications appear on your Galaxy Note Edge when the screen is locked.

Set Up Fingerprint Recognition - Samsung Galaxy Note® Edge

Here's how to set up fingerprint recognition on your Samsung Galaxy Note Edge.

Set Up Screen Lock - Samsung Galaxy Note® Edge

Here's how to set up a screen lock option (password, pattern, etc.) for your Note Edge.

Smart Lock - Samsung Galaxy Note® Edge

Here's how to turn on and customize the Smart Lock setting on your Galaxy Note Edge.

Turn Off Screen Lock - Samsung Galaxy Note® Edge

To disable the screen lock setting on your Note Edge, check out this info.

Turn SIM PIN On / Off - Samsung Galaxy Note® Edge

Here's how to turn the SIM PIN lock code for your Galaxy Note Edge on or off.

Unlock Screen - Samsung Galaxy Note® Edge

Here's how to unlock the screen on your Samsung Galaxy Note Edge.

Memory/Storage

Check Device Storage - Samsung Galaxy Note® Edge

Here's how to check available space if your Galaxy Note Edge runs slow / crashes, apps freeze or you can't save media.

Export Contacts to SD / Memory Card - Samsung Galaxy Note® Edge

Here's how to export contacts to an SD / memory card in your Galaxy Note Edge.

Format SD / Memory Card - Samsung Galaxy Note® Edge

Here's how to erase all data on the SD / memory card of your Galaxy Note Edge.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Import Contacts from SD / Memory Card - Samsung Galaxy Note® Edge

Here's how to import contacts from an SD / memory card to your Galaxy Note Edge.

Insert or Remove SD / Memory Card - Samsung Galaxy Note Edge

Here's how to insert or remove an SD / memory card for your Galaxy Note Edge.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Samsung Galaxy Note® Edge Online Simulator: Inserting a microSD Card

Discover how to insert a microSD card into your Samsung Galaxy Note Edge to add more memory for things like photos, videos, music and documents.

Samsung Galaxy Note® Edge Online Simulator: Removing a microSD Card

Learn how to remove a microSD card from your Samsung Galaxy Note Edge.

Turn Phone Storage Encryption On / Off - Samsung Galaxy Note® Edge

Here's how to turn phone storage encryption on or off for your Galaxy Note Edge.

Verizon Cloud - Website - View Storage Meter / Upgrade Memory

Here's how to increase or check your Verizon Cloud storage space via the Cloud website.

Mobile Hotspot

Samsung Galaxy Note® Edge Online Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your Samsung Galaxy Note Edge as a Mobile Hotspot so you can share your data connection with other devices.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Apple® Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Google Play™ Music - Android™ - Add a Song to a Music Playlist

Here's how to add a song to a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Create Music Playlist

Here's how to create a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Delete a Music Playlist

Here's how to delete a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Play Music Files

Here's how to play music files via the Google Play Music app.

Google Play™ Music - Android™ - Remove a Song from a Music Playlist

Here's how to remove a song from a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Rename a Music Playlist

Here's how to rename a music playlist via the Google Play Music app.

How to Use Apple Music - FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Move Music Files from Device - Samsung Galaxy Note® Edge

Here's how to transfer music files from your Galaxy Note Edge to a computer.

Move Music Files to Device - Samsung Galaxy Note® Edge

Here's how to transfer music files from your Samsung Galaxy Note Edge to a computer.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Navigating & Multitasking

Edge Screen Quick Tools - Samsung Galaxy Note® Edge

Here's how to access the tools on the edge screen of your Galaxy Note Edge.

Samsung Galaxy Note® Edge Online Simulator: Multitasking Between Apps

An interactive guide on how to easily find, open and close apps that are running on your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Online Simulator: Navigating Multiple Home Screens

A visual guide for swiping between multiple Home screens on your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Online Simulator: Using the Notification Panel

Discover how to access and clear the Notification Panel on your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Simulator: Using Multi Window™

Learn How to Use Multi Window to view more than one app at once on your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Simulator: Using Picture-in-Picture Video

Discover How to Use picture-in-picture video on your Samsung Galaxy Note Edge.

View Edge Screen Panels - Samsung Galaxy Note® Edge

Here's how to view the extended Edge screen panels on your Galaxy Note Edge.

Near Field Communication (NFC)

Samsung Galaxy Note® Edge Simulator: Using Near Field Communication and S Beam™

Learn How to Use NFC and S Beam to wirelessly transfer content using your Samsung Galaxy Note Edge.

Tap & Pay - Samsung Galaxy Note® Edge

Here's how to use the 'Tap & pay' service with your Samsung Galaxy Note Edge.

Transfer Data via Android Beam - Samsung Galaxy Note® Edge

To wirelessly transfer data from your Note Edge to another NFC-capable device, view this info.

Transfer Data via S Beam™ - Samsung Galaxy Note® Edge

Here's how to wirelessly transfer data from your Samsung Galaxy Note Edge to another NFC-capable device.

Turn Android Beam On / Off - Samsung Galaxy Note® Edge

Here's how to enable Android Beam and transfer files from your Samsung Galaxy Note Edge to other NFC-capable devices.

Turn NFC On / Off - Samsung Galaxy Note® Edge

Here's how to turn NFC on or off so compatible apps can transfer files from your Galaxy Note Edge.

Turn S Beam™ On / Off - Samsung Galaxy Note® Edge

Here's how to turn S Beam for your Galaxy Note Edge on or off.

Operating System & Software

Android Operating System (OS) FAQs

Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.

Factory Data Reset (Powered Off) - Samsung Galaxy Note® Edge

If your Note Edge has a blank or frozen screen or calling, app, audio and syncing issues, view this.

Factory Data Reset (Powered On) - Samsung Galaxy Note® Edge

If your Galaxy Note Edge has a blank or frozen screen or calling, app, audio and syncing issues, view this.

Install Device Software Update - Samsung Galaxy Note® Edge

To check for or to install software updates on your Galaxy Note Edge, view this info.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Samsung Galaxy Note Edge Software Update

Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.

Software Upgrade Assistant (Samsung) - Enable / Disable Auto Updates

Here's how to update software on Samsung devices via PC or Mac if an Over-the-Air (OTA) update fails.

Software Upgrade Assistant (Samsung) - Initial Setup

Here's how to install the Samsung Upgrade Assistant on your computer/PC or Mac.

Software Upgrade Assistant (Samsung) - Repair Assistant

Here's how to repair Samsung software via the Software Upgrade Assistant if an over the air update failed.

Software Upgrade Assistant (Samsung) - Software Update

Here's how to update the software on your Samsung device using the Software Upgrade Assistant (SUA).

View Software Version - Samsung Galaxy Note® Edge

Here's how to view the software version your Galaxy Note Edge is running.

S Pen

Configure S Pen™ Settings - Samsung Galaxy Note® Edge

Here's how to configure S Pen settings (e.g., Air command, Direct pen input, etc.) on your Galaxy Note Edge.

SIM Card

Find your 4G SIM PIN / PUK - Unlock SIM

Forgot how to unlock your SIM card? Learn how to get your PIN Unblocking Key (PUK) to use your SIM in a new device. Reset your SIM PIN security code.

Insert / Remove SIM Card - Samsung Galaxy Note Edge

Here's how to properly insert or remove a SIM card for your Galaxy Note Edge.

Modify SIM PIN - Samsung Galaxy Note® Edge

Here's how to change the SIM card lock code on your Galaxy Note Edge.

My Verizon Website - Locate the 4G SIM PIN / PUK

If your SIM card is locked and you're unable to make or receive calls or connect to internet, here's how to find the SIM unlock PIN / PUK.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) to switch to Verizon wireless.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Samsung Galaxy Note® Edge Online Simulator: Inserting a Micro SIM Card

Discover how to insert a micro SIM card into your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Online Simulator: Removing a Micro SIM Card

Learn how to remove a micro SIM card from your Samsung Galaxy Note Edge.

Turn SIM PIN On / Off - Samsung Galaxy Note® Edge

Here's how to turn the SIM PIN lock code for your Galaxy Note Edge on or off.

Unblock SIM PIN - Samsung Galaxy Note® Edge

Here's how to unblock the SIM PIN for your Samsung Galaxy Note Edge.

View SIM Card Number - Samsung Galaxy Note® Edge

Here's how to view the SIM card number associated with your Note Edge.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Samsung Galaxy Note® Edge Online Simulator: Adding a Facebook® Account

Discover how to access your Facebook account on your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Online Simulator: Logging Out of Facebook

Learn how to log out of Facebook on your Samsung Galaxy Note Edge to help protect your account.

Samsung Galaxy Note® Edge Online Simulator: Posting Facebook® Status Updates

A visual walkthrough on how to update your Facebook status and post photos using your Samsung Galaxy Note Edge.

Sounds, Volume & Audio

Call Sound Settings - Samsung Galaxy Note® Edge

Here's how to adjust the call sound settings on your Galaxy Note Edge.

Manage Alerts / Notifications - Samsung Galaxy Note® Edge

Here's how to change notification sounds for incoming calls or messages on your Galaxy Note Edge.

Resolve Volume Issues

Here's some tips for fixing volume issues.

Turn Off All Sounds - Samsung Galaxy Note® Edge

Here's how to turn off / silence all sounds on your Galaxy Note Edge.

Vibrate Mode - Samsung Galaxy Note® Edge

Here's how to turn vibrate mode for your Samsung Galaxy Note Edge on or off.

Volume Controls - Samsung Galaxy Note® Edge

Here's how to adjust the volume if your Samsung Galaxy Note Edge doesn't vibrate or play sounds when receiving calls / messages.

Starter Mode

Samsung Galaxy Note® Edge Simulator: Accessing Settings in Easy Mode

Discover how to access your Settings menu in Easy mode on your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Simulator: Accessing and Clearing the Notification Panel in Easy Mode

Discover how to access and clear the Notification Panel while in Easy mode on your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Simulator: Adding and Removing Contacts from Favorites in Easy Mode

Learn how to add a contact to the favorite contacts widget while in Easy mode on your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Simulator: Adding and Removing Favorite Apps from the Home Screen in Easy Mode

Discover how to add and remove your favorite apps from the Home screen while in Easy mode on your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Simulator: Navigating Multiple Home Screens

A visual guide for navigating multiple Home screens in Easy mode on your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Simulator: Placing a Call in Easy Mode

Discover how to place a call in Easy mode on your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Simulator: Searching the Web from the Home Screen in Easy Mode

Discover how to search the web from the Home screen while in Easy mode on your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Simulator: Switching Back to Standard Mode from Easy Mode

Discover how to switch back to Standard mode from Easy mode on your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Simulator: Using the Magnifier App

Discover How to Use the Magnifier App while in Easy mode on your Samsung Galaxy Note Edge.

TV

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Text & Multimedia Messaging

Auto Receive Messages - Samsung Galaxy Note® Edge

If your Galaxy Note Edge is not receiving multimedia (picture / video) messages, view this info.

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Create and Send a Text Message - Samsung Galaxy Note® Edge

Here's how to create and send a text message via the Messages app on your Samsung Galaxy Note Edge.

Cut, Copy and Paste Text - Samsung Galaxy Note® Edge

Here's how to cut, copy and paste text on your Samsung Galaxy Note Edge.

Delete Messages - Samsung Galaxy Note® Edge

Here's how to delete text messages on your Galaxy Note Edge.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Samsung Galaxy Note® Edge - Set Up SOS Messages

Here's how to set up SOS messages for use in an emergency situation.

Samsung Galaxy Note® Edge Online Simulator: Recording a Message

Learn how to record a text message from your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Online Simulator: Sending a Text Message to Multiple Contacts

Discover how to send a text message to a group of your contacts from your Samsung Galaxy Note Edge.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Set Default Messaging App - Samsung Galaxy Note® Edge

Here's how to set the default messaging app on your Galaxy Note Edge.

Text Message Notification Settings - Samsung Galaxy Note® Edge

Here's how to turn text message notifications for your Galaxy Note Edge on or off via the Messages app.

Text Message Signature - Samsung Galaxy Note® Edge

To add, remove or edit the text message signature on your Note Edge, view this info.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Turn Message Delivery Confirmation Setting On / Off - Samsung Galaxy Note® Edge

To receive delivery confirmation for messages sent from your Galaxy Note Edge, view this.

Video: Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)

With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

View Text Messages - Samsung Galaxy Note® Edge

Here's how to view text messages via the Messages app on your Galaxy Note Edge.

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Capture a Screenshot - Samsung Galaxy Note® Edge

Here's how to capture a screenshot on your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Online Simulator: Finding More Help

Discover how to find more help with using your Samsung Galaxy Note Edge through videos and tutorials.

Samsung Galaxy Note® Edge Simulator: Customizing the Edge Screen

Learn how to customize the edge screen on your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Simulator: Navigating the Edge Screen

Learn how to navigate the Edge Screen on your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Simulator: Setting the Edge Screen Timeout

Learn how to set the Edge Screen timeout on your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Simulator: Using Image Clip

Learn How to Use Image Clip with the S Pen™ on your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Simulator: Using Screen Write

Learn How to Use Screen Write with the S Pen™ on your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Simulator: Using the Edge Screen on the Left

Learn How to Use the Edge Screen on the left on your Samsung Galaxy Note Edge.

Samsung Galaxy Note® Edge Simulator: Viewing the Information Screen

Learn how to view the information screen on your Samsung Galaxy Note Edge.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack Settings - Android™

Here's how to configure TalkBack settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Manage TTY Settings - Samsung Galaxy Note® Edge

Here's how to change the TTY settings on your Samsung Galaxy Note Edge.

Turn Assisted Dialing On / Off - Samsung Smartphones

Here's how to check if you're getting an error message when placing calls.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Wallpapers/Theme

Samsung Galaxy Note® Edge Online Simulator: Changing the Wallpaper

Discover how to change the background of the Home screen on your Samsung Galaxy Note Edge.

Set Wallpaper - Samsung Galaxy Note® Edge

Here's how to set the Home screen image on your Samsung Galaxy Note Edge.

Wi-Fi & Network

Access Wi-Fi Direct - Samsung Galaxy Note® Edge

Here's how to use Wi-Fi Direct so you can easily connect your Galaxy Note Edge with other Wi-Fi capable devices.

Add a Wi-Fi Network - Samsung Galaxy Note® Edge

Here's how to add an available Wi-Fi network to your Galaxy Note Edge.

Auto Switch Between Wi-Fi & Mobile Data Networks - Samsung Galaxy Note® Edge

To allow your Galaxy Note Edge to auto switch between Wi-Fi and mobile data, view this.

Manually Add a Wi-Fi Network - Samsung Galaxy Note® Edge

View this info if the Wi-Fi network you want to add to your Galaxy Note Edge doesn't display.

Network Mode Settings - Samsung Galaxy Note® Edge

View this info on network mode settings if you're having issues with voice / data services on your Galaxy Note Edge.

Remove Wi-Fi Connection - Samsung Galaxy Note® Edge

To remove a saved Wi-Fi network from your Galaxy Note Edge, view this info.

Samsung Galaxy Note® Edge Online Simulator: Connecting to a Wi-Fi Network

Learn How to Use your Samsung Galaxy Note Edge to connect to a Wi-Fi network so you can access the Internet without using data.

Tethered Modem Connection - Samsung Galaxy Note® Edge

Here's how to use your Note Edge as a modem to connect to the internet via USB or Bluetooth.

Turn Wi-Fi On / Off - Samsung Galaxy Note® Edge

Here's how to turn Wi-Fi for your Galaxy Note Edge on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Wi-Fi FAQs

Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.