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Samsung Galaxy S10 5G - Support Overview

Find device-specific support and online tools for your Samsung Galaxy S10 5G.

Filter all topics below.


A Troubleshooting Assistant

Samsung Galaxy S10 5G - Troubleshooting Assistant

This online tool will help you identify and resolve problems with your Samsung Galaxy S10 5G device.

App Issues

Samsung Galaxy S10 5G - Clear App Cache

Here's how to clear cached data if your Galaxy Galaxy S10 5G runs slow, crashes or resets, or apps freeze.

Samsung Galaxy S10 5G - Power Up in Safe Mode

Here's how to reboot in Safe Mode if an app is making your Galaxy S10 5G freeze, reset or run slow.

Samsung Galaxy S10 5G - Reset App

Here's how to reset apps if your Galaxy S10 5G crashes, resets or freezes.

Samsung Galaxy S10 5G - Restart in Safe Mode

Safe Mode helps determine if an app is causing your Galaxy S10 5G to freeze, reset or run slow.

Samsung Galaxy S10 5G - Stop Running Apps

Here's how to stop a running app if it causes your Galaxy S10 5G to freeze, crash, reset or run slow.

Samsung Galaxy S10 5G - Uninstall Apps

Here's how to remove or delete an app if your Galaxy S10 5G is unresponsive, freezes or the app won't open.

Battery & Power Issues

Samsung Galaxy S10 5G - Extend Battery Life

Here's how to improve the battery life for your Galaxy S10 5G.

Internet & Web Browser Issues

Samsung Galaxy S10 5G - Allow / Deny Data Roaming

Here's how to check settings if you're unable to use the internet or send / receive messages on your Galaxy S10 5G.

Samsung Galaxy S10 5G - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Galaxy S10 5G to auto switch between Wi-Fi and mobile data.

Samsung Galaxy S10 5G - Reset Network Settings

Here's how to reset settings if your Galaxy S10 5G can't connect to data or send / receive messages.

Samsung Galaxy S10 5G - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Galaxy S10 5G, view this info.

Samsung Galaxy S10 5G - View MAC Address

Here's how to view the Wi-Fi MAC address for your Galaxy S10 5G.

Samsung Galaxy S10 5G - View Signal Strength

Here's how to view the signal strength on your Galaxy S10 5G.

Lost, Stolen or Damaged

Samsung Galaxy S10 5G - Check for Physical Damage

Here's how to help determine if your Galaxy S10 5G has liquid or other physical damage.

Samsung Galaxy S10 5G - Prevent Dust / Water Damage

Here's info on water / dust resistance for your Galaxy S10 5G.

Samsung Galaxy S10 5G - View Device ID (ESN / IMEI / MEID)

Here's how to find the device ID (ESN / IMEI / MEID) for your Galaxy S10 5G.

Samsung Galaxy S10 5G - View SIM Card Number

Here's how to view the SIM card number associated with your Galaxy S10 5G.

Software Issues

Samsung Galaxy S10 5G - Factory Data Reset (Powered Off)

Here's how to factory reset your Galaxy S10 5G if it is unresponsive or won't power on.

Samsung Galaxy S10 5G - Factory Data Reset (Powered On)

View this info if your Galaxy S10 5G has a blank or frozen screen or calling, app, audio and syncing issues.

Samsung Galaxy S10 5G - Install Device Software Update

Here's how to check for and install software updates on your Galaxy S10 5G.

Samsung Galaxy S10 5G - Soft Reset

A soft reset can help if your Galaxy S10 5G crashes and resets, freezes or runs slow.

Samsung Galaxy S10 5G - Soft Reset (Frozen / Unresponsive Screen)

Here's how to reset your device if your Galaxy S10 5G is frozen or unresponsive.

Samsung Galaxy S10 5G - View Software Version

Here's how to view the software version your Galaxy S10 5G is running.