Samsung Galaxy S10 - Support Overview

Find device-specific support and online tools for your Samsung Galaxy S10.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate Your New or Certified Pre-owned Verizon Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Activate, Switch or Bring Your Own Device (BYOD) FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Bring Your Own Device (BYOD) - Switch to Verizon

Activate a device you own on an existing or new line on your Verizon account. Switch to Verizon from another carrier and learn how to port your number & BYOD.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Samsung Galaxy S10 - Activate / Set Up Device

Here's how to quickly set up your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Adjust Account Sync Settings

Here's how to manage account sync settings on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Create a New Google™ Account

Here's how to create a new Google (Gmail) account for your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your Galaxy S10e / S10 / S10+ on or off.

Samsung Galaxy S10 / S10+ Quick Reference Guide (PDF)

This Quick Reference Guide provides you with the basics you need to start using your Samsung Galaxy S10 / S10+.

Samsung Galaxy S10 User Guide (PDF)

This User Guide can help you get the most out of your device. Learn about set up, feature use and advanced functions.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Swap Phone Numbers between Devices on Your Account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:07)

Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)

Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 2:12)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12

View Verizon Wireless Coverage - International

Here's how to check for service availability around the world.

Alerts & Reminders

Samsung Galaxy S10 - Manage Alerts / Notifications

Here's how to change notification sounds for incoming calls or messages on your Galaxy S10e / S10 / S10+.

Back Up & Transfer Content

Access Content Transfer App - Android™ Smartphone

Here's how to access the Content Transfer app on your Android smartphone.

Content Transfer App - Transfer Content - Android™ Smartphone

Here's how to use the Content Transfer app on your Android smartphone to transfer content between devices

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Download and Install Content Transfer App - Android™ Smartphone

Here's how to download and install the Content Transfer app on an Android smartphone.

Samsung Galaxy S10 - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Galaxy S10e / S10 / S10+ to an SD / Memory card.

Samsung Galaxy S10 - Move Music Files from Device

Here's how to transfer music files from your Galaxy S10e / S10 / S10+ to a computer.

Samsung Galaxy S10 - Move Music Files to Device

Here's how to transfer music files from a computer to your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Move Pictures / Videos from Device

Here's how to transfer picture or video files between your Galaxy S10e / S10 / S10+ and your computer.

Samsung Galaxy S10 - Move Pictures / Videos to Device

Here's how to transfer picture or video files between your Galaxy S10e / S10 / S10+ and a computer.

Samsung Galaxy S10 - Transfer Data via Android Beam

Here's how to wirelessly transfer data from your Galaxy S10e / S10 / S10+ to another NFC-capable device.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Transfer Content with Samsung Smart Switch™ Mobile App (from iOS)

Here's how to transfer content from an iOS device to your current Samsung phone.

Video: Samsung Galaxy S10 Using the USB Connector for Smart Switch
(length: 0:55)

This videos shows you how to use the USB connector to transfer content from your old Samsung phone to your new Samsung Galaxy S10 using Smart Switch.
Length: 0:55

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

GizmoHub App - Change the Guardian Profile Mobile Number

Here's how to change the mobile number linked to your Gizmo profile via the GizmoHub app.

My Verizon Website - Remove Connected Device (E911)

Here's how to remove a device from your Connected Devices list via the My Verizon website.

My Verizon Website - Update Connected Device Emergency Address (E911)

Here's how to update the E911 address on your device, used by emergency personnel, via the My Verizon website.

Samsung Galaxy S10 Simulator: Charging Your Phone

Learn how to charge your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Getting to Know the Back of Your Phone

Discover more about the back of your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Turning Your Phone On and Off

Learn how to power on and shut down your Samsung Galaxy S10.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Samsung Galaxy S10 - Extend Battery Life

Here's how to extend the battery life on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Power Saver Settings

Here's how to configure 'Power mode' settings for your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Turn Power Saver On / Off

Here's how to turn 'Power mode' on or off to help manage battery performance for your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Use Wireless PowerShare

Here's how to wirelessly charge a compatible device using your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - View Battery Info

Here's battery info for your Samsung Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - View Battery Status

Here's how to view charging status, remaining battery life and which apps use battery on your Galaxy S10e / S10 / S10+.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Samsung)

Battery optimization helps conserve battery power on your Samsung device and is turned on by default.

Battery & Power Issues

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Samsung Galaxy S10 - Extend Battery Life

Here's how to extend the battery life on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - View Battery Status

Here's how to view charging status, remaining battery life and which apps use battery on your Galaxy S10e / S10 / S10+.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Bluetooth FAQs

Learn about Bluetooth wireless pairing and how to use it to connect your devices. Establish connections for handsfree calls, wireless speakers and keyboards.

Bluetooth® Help Guide

Here's info on pairing Bluetooth with your vehicle and some FAQs.

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows®

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Samsung Galaxy S10 - Send Contact via Bluetooth®

Here's how to send a contact from your Galaxy S10e / S10 / S10+ using Bluetooth.

Samsung Galaxy S10 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Galaxy S10 / S10+ / S10e on or off and make it visible to other devices for pairing.

Samsung Galaxy S10 Simulator: Pairing with a Bluetooth® Device

See how to pair your Samsung Galaxy S10 with your Bluetooth device.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Samsung Galaxy S10 - Add a Speed Dial

Here's how to add a speed dial to your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Call a Number

Here's how to place a call using your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your Galaxy S10 / S10e / S10+ and your dialpad entries aren't recognized, view this info.

Samsung Galaxy S10 - Place a Conference Call

Here's how to place a conference call from your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Redial

Here's how to redial a number on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Remove a Speed Dial

Here's how to remove a speed dial from your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 Simulator: Accessing Easy Settings

Discover how to activate wifi calling with your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Accessing and clearing the Notification panel

Discover how to use your voice to place a call with your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Activating Wi-Fi calling

Discover how to activate wifi calling with your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Adding and removing apps from favorites

An interactive guide on how to call a contact using your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Adding and removing contacts from favorites

An interactive guide on how to call a contact using your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Calling a Contact

An interactive guide on how to call a contact using your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Calling a New Number

Discover how to use your Samsung Galaxy S10 to call a new number.

Samsung Galaxy S10 Simulator: Calling with HD Voice

Discover how to make a call in HD Voice on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Calling with video

Discover how to make a video call on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Ignoring a Call and Replying with a Text

Discover how to ignore a call and reply with a text on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Navigating multiple Home screens

Discover how to use the speakerphone on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Placing a phone call

Discover how to use your Samsung Galaxy S10 to call a new number.

Samsung Galaxy S10 Simulator: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the internet, on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Searching from the Home screen

Discover how to activate wifi calling with your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Switching Between Calls

Learn how to switch between two phone calls on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Switching back to Standard Mode

Discover how to use your voice to place a call with your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Switching to Easy Mode

Learn how to teach kids to call 911 on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Turning HD Voice on and off

Discover how to turn on HD Voice on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Using Handsfree Calling

Discover how to use your voice to place a call with your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Using speakerphone

Discover how to use the speakerphone on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your Samsung Galaxy S10.

Video: Verizon Messages - HD Video Calling
(length: 1:46)

The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Calling & Messaging Issues

Samsung Galaxy S10 - Unblock SIM PIN

If the SIM PIN for your Galaxy S10e / S10 / S10+ is blocked, here's info on how to unblock it.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Samsung Galaxy S10 - Common Camera Settings

Here's info on common camera settings (e.g., flash, zoom, front /rear camera, etc.) for your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Move Pictures / Videos from Device

Here's how to transfer picture or video files between your Galaxy S10e / S10 / S10+ and your computer.

Samsung Galaxy S10 - Move Pictures / Videos to Device

Here's how to transfer picture or video files between your Galaxy S10e / S10 / S10+ and a computer.

Samsung Galaxy S10 - Record and Share a Video

Here's how to record and share a video using your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Share Picture from Gallery

Here's how to share a saved picture from your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Share Video from Gallery

Here's how to share a saved video from the gallery on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Take and Share a Picture

Here's how to take and share a picture using your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - View Pictures / Videos

Here's how to view pictures or videos on your Galaxy S10 / S10+ / S10e.

Samsung Galaxy S10 Simulator: Accessing the Camera from the Lock Screen

See how to quickly access the Camera app on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Changing the File Size of Pictures and Videos

An interactive guide on how to take a selfie with your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Recording a Video

Learn how to record a video using your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Taking a Picture

Discover how to take a photo using your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Taking a picture while recording a video

Learn to take a picture while recording video on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Transferring Photos to an SD Card

Learn how to transfer to photos to an SD Card on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Turning the Flash On and Off

A visual guide for how to take a picture with the flash on using your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Zooming In and Out

Learn how to zoom in and out when taking photos on your Samsung Galaxy S10.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Samsung Galaxy S10 - USB Debugging Mode

Here's how to facilitate a connection between your Galaxy S10e / S10 / S10+ and a computer with the Android SDK.

Samsung Galaxy S10 - Windows® Device Manager Conflicts

If you can't transfer media between your Galaxy S10e / S10 / S10+ and PC, view this info.

Windows® Device Manager Conflicts - LG

If you can't transfer media between your LG device and PC, view this info.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts - Android™ - Backup Assistant

Here's how to import contacts from your old device to your new Android device using Backup Assistant.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Import Contacts to Gmail (Non-Android Device)

Here's how to import contacts to Gmail from a non-Android device.

Samsung Galaxy S10 - Add a Contact

Here's how to add a contact to your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Contact Display Options

Here's how to configure how you want your contacts to display on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Delete a Contact

Here's how to delete a contact from your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Edit a Contact

Here's how to edit contact info on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Export Contacts to SD / Memory Card

Here's how to export contacts to an SD / memory card in your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / memory card to your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Link / Unlink Contacts

Here's how to link and unlink duplicate contacts on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Send Contact via Bluetooth®

Here's how to send a contact from your Galaxy S10e / S10 / S10+ using Bluetooth.

Samsung Galaxy S10 - View Contact Sync Source

Here's how to view where a phonebook contact was imported from on your Galaxy S10 / S10+ / S10e.

Samsung Galaxy S10 Simulator: Adding a Contact

Learn how to add a new contact to your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's messaging your Samsung Galaxy S10 without looking at it.

Samsung Galaxy S10 Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Samsung Galaxy S10.

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Samsung Galaxy S10 - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your Galaxy S10.

Samsung Galaxy S10 - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Turn Data On / Off

Here's how to turn mobile data for your Galaxy S10 / S10+ / S10e on or off.

Samsung Galaxy S10 - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app uses on your Galaxy S10e / S10 / S10+.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Samsung Galaxy S10 - Set Date and Time

If your Galaxy S10e / S10 / S10+ shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Check for Water Damage - Samsung

Here's how to help determine if your Samsung device has liquid damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

Samsung Galaxy S10 - View Device ID (ESN / IMEI / MEID)

Here's how to find the device ID (ESN / IMEI / MEID) for your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - View MAC Address

Here's how to view the Wi-Fi MAC address for your Galaxy S10 / S10+ / S10e.

Samsung Galaxy S10 - View Phone Info

Here's how to view phone info (e.g., SIM card status, IP address, etc.) on the Galaxy S10 / S10+ / S10e.

Samsung Galaxy S10 - View Phone Number

Here's how to view the phone number for your Galaxy S10 / S10+ / S10e.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Samsung Galaxy S10 - Adjust Display Settings

Here's how to adjust display settings including screen timeout and screen resolution for your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Manage Do Not Disturb Settings

If your Galaxy S10e / S10 / S10+ isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb.

Samsung Galaxy S10 - Reset All Settings

Here's how to reset all settings for your Galaxy S10e / S10 / S10+ if it crashes, resets, runs slow, or apps freeze.

Samsung Galaxy S10 - Touch Screen Settings

Here's how to adjust the touch screen sensitivity for your Galaxy S10 / S10+ / S10e.

Samsung Galaxy S10 - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Galaxy S10e / S10 / S10+, view this info.

Samsung Galaxy S10 - Turn Download Booster On / Off

Here's how to turn Download booster for your Galaxy S10 / S10+ / S10e on or off.

Samsung Galaxy S10 - Turn One-Handed Operations On / Off

Here's how to make one-handed use of your Galaxy S10e / S10 / S10+ easier.

Samsung Galaxy S10 - Turn Screen Inversion On / Off

Here's how to fix the color scheme on your Galaxy S10e / S10 / S10+ if it's reversed.

Samsung Galaxy S10 - Turn Screen Rotation On / Off

If the display on your Galaxy S10e / S10 / S10+ doesn't flip or rotate, here's how to fix it.

Samsung Galaxy S10 Simulator: Accessing Settings

Explore how to access settings on your Samsung Galaxy S10 to change alert sounds, turn off GPS and more.

Samsung Galaxy S10 Simulator: Adding an Account

Explore how to add an account on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Adjusting the Screen Timeout and Brightness

A visual guide for saving battery life on your Samsung Galaxy S10 by adjusting the screen timeout.

Samsung Galaxy S10 Simulator: Changing Roaming Settings for a Trip

Find out how to change roaming settings on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Changing the Ringtone

Learn how to change the ringtone on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Configuring Location Settings

Learn how to manage location settings on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Managing Data Usage

Discover how to manage data usage on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Reducing Data Usage by Turning on Data Saver

Find out how to manage data usage with data saver on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Removing an Account

Explore how to remove an account on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Setting the Phone to Silent

Explore ways to mute your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your Samsung Galaxy S10 to Airplane mode.

Samsung Galaxy S10 Simulator: Using Battery Saver Mode

Learn how to switch to Battery Saver mode to save your Samsung Galaxy S10's battery life for the most important functions.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Email Issues

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Samsung Galaxy S10 - Add a Personal Email Account

Here's how to add an email account to your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Compose and Send Email Message

Here's how to compose and send an email message using your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Delete Email Messages

Here's how to delete email messages from your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Email Account Data Usage Settings

Here's how to modify data usage options for the personal email account on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Email Account Notification Settings

Here's how to manage notifications for the personal email account on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Email Account Password and Server Settings

Here's how to update personal email password and server settings for your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Manage Corporate Email Settings

Here's how to update work email server settings for your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Perform a Gmail™ Sync

Here's how to sync Google email, contacts, calendar, etc. on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Remove Corporate Email Account

Here's how to remove a corporate / work email account from your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Remove Gmail™ Account

Here's how to remove a Google (Gmail) account from your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Remove a Personal Email Account

Here's how to remove a personal email account from your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Reply to an Email Message

Here's how to reply to an email message from your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Set Up Corporate Email

Here's how to add a work email account to your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - View Email Messages

Here's how to view email messages on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 Simulator: Forwarding an Email

Learn how to forward an email on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Replying to an Email

Discover how to reply to an email on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Sending an Email

A step-by-step visual guide for sending an email from your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Sending an Email to a Group

See how to send a group email on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Setting Up Corporate Email

Learn how to access your work email on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Setting Up Personal Email

See how to access your existing email account on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Switching Between Email Accounts

See how to access different email accounts on your Samsung Galaxy S10.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

Find My Mobile - Samsung

Here's how to turn on Find My Mobile on your Samsung device.

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Samsung Galaxy S10 - Turn GPS Location On / Off

Here's how to turn GPS location for your Galaxy S10 / S10+ / S10e on or off.

General

Samsung Galaxy S10 - Reset All Settings

Here's how to reset all settings for your Galaxy S10e / S10 / S10+ if it crashes, resets, runs slow, or apps freeze.

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Samsung Galaxy S10 - Motions and Gestures

Here's how to manage motion-activated services for your Galaxy S10e / S10 / S10+.

Google Backup & restore

Samsung Galaxy S10 - Google™ Backup and Restore

Here's how to ensure Google-related content (e.g., contacts) is backed up on your Galaxy S10e / S10 / S10+.

Home Screen

Samsung Galaxy S10 - Access Notification Panel

Here's how to access your notification screen on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Add Folders to Home Screen

Here's how to add a folder the Home screen on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Add Shortcuts to Home Screen

Here's how to add a shortcut to a Home screen for your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Add Widgets to Home Screen

Here's how to add widgets to a Home screen for your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Home Screen Settings

Here's how to change the Home screen settings for your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Mode Change

Here's how to change the display mode on your Galaxy S10e / S10 / S10+ if it looks different.

Samsung Galaxy S10 - Remove Items from Home Screen

Here's how to remove items such as shortcuts, widgets and folders from the Galaxy S10e / S10 / S10+ Home screen.

Samsung Galaxy S10 - Rename Home Screen Folder

Here's how to rename a Home screen folder on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 Simulator: Adding Apps and Widgets to the Home Screen

An interactive guide on how to place apps and widgets on the Home screen of your Samsung Galaxy S10 for quick access to them.

Samsung Galaxy S10 Simulator: Adding Folders to the Home Screen

Find out how to add folders to the Home screen on your Samsung Galaxy S10 to help organize your apps.

Samsung Galaxy S10 Simulator: Adding and Deleting a Home Screen

See how to add and delete Home screens on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Adding and changing a Lock screen

Learn to add and change a lock screen on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Adding emergency information to your Lock screen

Learn to add emergency information on the lock screen on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Adjusting Apps and Widgets on the Home Screen

Learn how to rearrange and resize apps and widgets on the Home screen of your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Changing an icon's appearance

Find out how to change an icon's appearance on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Changing the default Home screen

Learn to change the default home screen on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Removing Apps and Widgets from the Home Screen

See how to remove apps and widgets from the Home screen of your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Use Shortcuts to Unlock the Screen

Learn to use shortcuts to unlock the screen on your Samsung Galaxy S10.

Hotspot

Samsung Galaxy S10 - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile / Wi-Fi Hotspot password for your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile Hotspot settings (password, network name, etc.) on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Tethered Modem Connection

Here's how to set up a tethered connection via USB or Bluetooth for your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your Galaxy S10e / S10 / S10+ on or off.

Verizon Mobile Hotspot FAQs - Wi-Fi internet

Use your smartphone or tablet’s Mobile Hotspot to connect devices to the internet with Wi-Fi. See prepaid or unlimited plans that include Mobile Hotspot.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Chrome™ Browser - Android™ - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser If you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Determining Internet Connection Speeds

If your connection speeds are slower than expected here's info on how you can test them.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Samsung Galaxy S10 - Change the Browser Start / Home Page

Here's how to change the Chrome browser Home page for your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Open Web Browser

Here's how to open the Chrome browser on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 Simulator: Bookmarking a Website

Learn how to bookmark a website on your Samsung Galaxy S10, so it's easy to find later.

Samsung Galaxy S10 Simulator: Navigating to a Website

Discover how to find a website using your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Searching the Web Using Your Voice

Explore how to search the web using your voice with your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Samsung Galaxy S10.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Internet & Web Browser Issues

Samsung Galaxy S10 - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your Galaxy S10.

Samsung Galaxy S10 - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Galaxy S10e / S10 / S10+ to auto-switch between Wi-Fi and mobile data.

Samsung Galaxy S10 - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Galaxy S10e / S10 / S10+, view this info.

Samsung Galaxy S10 - View MAC Address

Here's how to view the Wi-Fi MAC address for your Galaxy S10 / S10+ / S10e.

Samsung Galaxy S10 - View Signal Strength

Here's how to view the signal strength on your Galaxy S10 / S10+ / S10e.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Samsung Galaxy S10 - Language Selection

Here's how to change the display language on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 Simulator: Changing the Language

Discover how to change the language settings on your Samsung Galaxy S10.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Restore Default Settings - Samsung SCH-u410

Here's how to reset sound, display, phone and call settings on your Samsung SCH-u410.

Samsung Galaxy S10 - Add Additional Fingerprints

Here's how to add fingerprints to unlock the screen of your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Add an Existing Google™ Account

Here's how to add an existing Google (Gmail) account to your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Manage Screen Lock Settings

Here's how to manage the screen lock settings for your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Remove Saved Fingerprints

Here's how to remove saved fingerprints for your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Galaxy S10e / S10 / S10+ when the screen is locked.

Samsung Galaxy S10 - Set Up Face Recognition

Here's how to set up facial recognition to unlock your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Set Up Fingerprint Recognition

Here's how to setup fingerprint lock for your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Set Up Screen Lock

Here's how to set up a screen lock option (e.g., password, pattern, etc.) for your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Galaxy S10 / S10+ / S10e.

Samsung Galaxy S10 - Turn Off Screen Lock

Here's how to disable the screen lock setting (PIN, pattern, etc.) on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Unlock Screen

Here's how to unlock the screen on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 Simulator: Setting Screen Security

A visual guide for setting screen security on your Samsung Galaxy S10 to help protect your private information.

Samsung Galaxy S10 Simulator: Unlocking the Screen

See how to unlock the screen on your Samsung Galaxy S10.

Lost, Stolen or Damaged

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

Samsung Galaxy S10 - View Device ID (ESN / IMEI / MEID)

Here's how to find the device ID (ESN / IMEI / MEID) for your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - View Phone Info

Here's how to view phone info (e.g., SIM card status, IP address, etc.) on the Galaxy S10 / S10+ / S10e.

Samsung Galaxy S10 - View SIM Card Number

Here's how to view the SIM card number associated with your Galaxy S10 / S10+ / S10e.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Maps

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Samsung Galaxy S10 - Check Device Storage

Here's how to check available storage space for your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Export Contacts to SD / Memory Card

Here's how to export contacts to an SD / memory card in your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Format SD / Memory Card

Here's how to erase all data on the memory card of your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / memory card to your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Insert SD / Memory Card

Here's how to insert an SD / Memory Card into your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Galaxy S10e / S10 / S10+ to an SD / Memory card.

Samsung Galaxy S10 - Remove SD / Memory Card

Here's how to remove the SD / memory card from your Galaxy S10e / S10 / S10+.

Mobile Hotspot

Samsung Galaxy S10 Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your Samsung Galaxy S10 as a Mobile Hotspot, so you can share your data connection with other devices.

Samsung Galaxy S10 Simulator: Using Near Field Communication and Android Beam™

An interactive guide for using near field communication on your Samsung Galaxy S10 as a Mobile Hotspot, so you can share your files with other devices.

Music

Apple® Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Apple® Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Google Play™ Music - Android™ - Add a Song to a Music Playlist

Here's how to add a song to a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Create Music Playlist

Here's how to create a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Delete a Music Playlist

Here's how to delete a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Play Music Files

Here's how to play music files via the Google Play Music app.

Google Play™ Music - Android™ - Remove a Song from a Music Playlist

Here's how to remove a song from a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Rename a Music Playlist

Here's how to rename a music playlist via the Google Play Music app.

How to Use Apple Music - FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Samsung Galaxy S10 - Move Music Files from Device

Here's how to transfer music files from your Galaxy S10e / S10 / S10+ to a computer.

Samsung Galaxy S10 - Move Music Files to Device

Here's how to transfer music files from a computer to your Galaxy S10e / S10 / S10+.

Navigating & Multitasking

Samsung Galaxy S10 - Use Multi Window

Here's how to utilize the Multi-window functionality for your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 Simulator: Multitasking Between Apps

See how to easily switch between and close apps that are running on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Navigating multiple Home screens

Find out how to navigate multiple Home screens on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Using Split Screen

See how to use split screen on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Using picture-in-picture

See how to use picture-in-picture on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Using the Notification Panel

Find out how to access and clear the Notification Panel on your Samsung Galaxy S10.

Near Field Communication (NFC)

Samsung Galaxy S10 - Tap & Pay

Here's how to use 'Tap & pay' on the Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Turn Android Beam On / Off

Here's how to turn Android Beam for your Galaxy S10 / S10+ / S10e on or off.

Samsung Galaxy S10 - Turn NFC On / Off

Here's how to turn NFC capabilities for your Galaxy S10 / S10+ / S10e on or off.

Operating System & Software

Android Operating System (OS) FAQs

Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Samsung Galaxy S10 - Factory Data Reset (Powered Off)

Here's how to factory reset your Galaxy S10e / S10 / S10+ if it is unresponsive or won't power on.

Samsung Galaxy S10 - Factory Data Reset (Powered On)

Here's how to reset your Galaxy S10e / S10 / S10+ if the screen freezes or call, app, audio or sync issues occur.

Samsung Galaxy S10 - Install Device Software Update

Here's how to check for and install software updates on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Software Update

Get instructions on downloading the latest software update for performance improvements to the Galaxy S10, including current security patches.

Samsung Galaxy S10 - View Software Version

Here's how to view the software version your Galaxy S10e / S10 / S10+ is running.

Roadside Assistance

Access Roadside Assistance - Android™

Here's how to set up and log in to roadside assistance on your Android device.

Roadside Assistance - Android™ - Download and Install App

Here's how to download and install the Roadside Assistance app on your Android smartphone.

Roadside Assistance - Android™ - Locate Service Center

Here's how to search for a service center with your Android device while in the Roadside Assistance app.

Roadside Assistance - Android™ - Place an Emergency Call

Here's how to place an emergency call on your android device while in the roadside assistance app,

Roadside Assistance - Android™ - Register a Vehicle

Here's how to register a vehicle on your Android device using the Roadside Assistance app.

Roadside Assistance - Android™ - Request Assistance

Here's how to request assistance using the Roadside assistance app on your Android device.

Roadside Assistance - Android™ - Sign Up for Service

Here's how to register for Roadside Assistance from your Android smartphone.

Roadside Assistance - Android™ - Find Your Location

Here's how to find your current location via the Roadside Assistance app on your Android smartphone.

Roadside Assistance - My Verizon app - Cancel Subscription

Here's how to cancel your Roadside Assistance service through the My Verizon app.

SIM Card

4G LTE SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) to switch to Verizon wireless.

Find your 4G SIM PIN / PUK - Unlock SIM

Forgot how to unlock your SIM card? Learn how to get your PIN Unblocking Key (PUK) to use your SIM in a new device. Reset your SIM PIN security code.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Samsung Galaxy S10 - Insert SIM Card

Here's how to properly insert a SIM card into your Galaxy S10e / S10 / S10+ to avoid potential service issues.

Samsung Galaxy S10 - Modify SIM PIN

Here's how to change the SIM card lock code on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Remove SIM Card

Here's how to remove the SIM card from your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Turn SIM PIN On / Off

Here's how to turn SIM lock for your Galaxy S10 / S10+ / S10e on or off.

Samsung Galaxy S10 - Unblock SIM PIN

If the SIM PIN for your Galaxy S10e / S10 / S10+ is blocked, here's info on how to unblock it.

Samsung Galaxy S10 - View SIM Card Number

Here's how to view the SIM card number associated with your Galaxy S10 / S10+ / S10e.

Samsung Galaxy S10 Simulator: Inserting and Removing the Nano SIM Card

Find out how to insert and remove a nano SIM card from your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Inserting and Removing the microSD Card

Find out how to insert and remove a microSD card from your Samsung Galaxy S10.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Software Issues

Samsung Galaxy S10 - Factory Data Reset (Powered Off)

Here's how to factory reset your Galaxy S10e / S10 / S10+ if it is unresponsive or won't power on.

Samsung Galaxy S10 - Factory Data Reset (Powered On)

Here's how to reset your Galaxy S10e / S10 / S10+ if the screen freezes or call, app, audio or sync issues occur.

Samsung Galaxy S10 - Install Device Software Update

Here's how to check for and install software updates on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - View Software Version

Here's how to view the software version your Galaxy S10e / S10 / S10+ is running.

Sounds, Volume & Audio

Samsung Galaxy S10 - Save a Ringtone

Here's how to save a music file as a ringtone on your Galaxy S10e / S10 / S10+ via the Messages app.

Samsung Galaxy S10 - Set Ringtones

Here's how to set ringtones for your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Turn Off All Sounds

Here's how to turn off all sounds on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Use Speakerphone

Here's to utilize the speakerphone functionality on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Vibrate Mode

Here's how to set your Galaxy S10e / S10 / S10+ to vibrate mode for calls, notifications, etc.

Samsung Galaxy S10 - Volume Controls

Here's how to manage volume controls if your Galaxy S10 / S10+ / S10e doesn't vibrate or make sounds.

Status Indicators/Lights

Samsung Galaxy S10 - View Signal Strength

Here's how to view the signal strength on your Galaxy S10 / S10+ / S10e.

TV

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Samsung Galaxy S10 - Auto Receive Messages

Here's how to check settings on your Galaxy S10e / S10 / S10+ if you're not receiving picture / video messages.

Samsung Galaxy S10 - Create and Send a Text Message

Here's how to create and send a text message via the Messages app on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Cut, Copy and Paste Text

Here's how to cut, copy or paste text using your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Delete Messages

Here's how to delete text messages from your Galaxy S10e / S10 / S10+ via the Messages app.

Samsung Galaxy S10 - Set Up SOS Messages

Here's how to set up SOS messages for use in an emergency situation.

Samsung Galaxy S10 - Text Message Notification Settings

Here's how to set up your text notifications for the Messages app on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent via the Messages app from your Galaxy S10 / S10+ / S10e.

Samsung Galaxy S10 - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - View Device Screen on TV

Here's how to display content from your Galaxy S10e / S10 / S10+ on a TV or another media device.

Samsung Galaxy S10 - View Text Messages

Here's how to view text (SMS) messages via the Message app on your Galaxy S10 / S10+ / S10e.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Video: Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)

With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Samsung Galaxy S10 - Capture a Screenshot

Here's how to capture a screen shot using your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Set Up Printing

Here's how to set up printing from your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 Simulator: Adding trackers, goals and exercise programs

A visual guide for using Bixby Reminder on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Adjusting your display size

Learn how to adjust display size on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Adjusting your font size

A visual guide for adjusting font size using your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Customizing Samsung Health

Learn how to use Bixby Home on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Finding your Smart Switch device PIN

A visual guide for finding your Smart Switch device PIN on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Planning Your Day

Discover how to do plan your day with your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Searching Your Photos

Discover how to do a photo search using Google on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Searching Your Screen

Discover how to do a screen search using Google on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Setting Up Google Assistant™

See how to use set up Google Assistant on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Setting up Bixby

A visual guide on how to set up Bixby on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Setting up your Samsung Health profile

Learn how to use Bixby Voice on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Tracking your heart rate

A visual guide for how to use Bixby Vision on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Transferring content from your old device using external storage

Learn how to transfer content from your old device to your Samsung Galaxy S10 with external storage.

Samsung Galaxy S10 Simulator: Transferring content from your old device with a USB connection

Learn how to transfer content from your old device to your Samsung Galaxy S10 with a USB connection.

Samsung Galaxy S10 Simulator: Transferring content from your old device with a wireless connection

Learn how to transfer content from your old device to your Samsung Galaxy S10 with a wireless connection.

Samsung Galaxy S10 Simulator: Using Bixby Home

Learn how to use Bixby Home on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Using Bixby Reminder

A visual guide for using Bixby Reminder on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Using Bixby Vision

A visual guide for how to use Bixby Vision on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Using Bixby Voice

Learn how to use Bixby Voice on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Using TalkBack

An interactive guide on how to use talkback with your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Using Voice Actions

Discover how to use your voice in Google Now to write an email on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Using Voice Assistant

Learn how to use voice assistant on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Using Your Feed

See how to use Googleto automatically give you updates and information you want on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Using accessibility shortcuts

Learn how to use accessibilty shortcuts on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Using screen magnification

Learn how to use screen magnification on your Samsung Galaxy S10.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Verizon Cloud

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Verizon Messages (Message+)

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack Settings - Android™

Here's how to configure TalkBack settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Samsung Galaxy S10 - Manage RTT Settings

Here's how to use the real-time text (RTT) feature on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Manage TTY Settings

Here's how to change the TTY settings on your Galaxy S10e / S10 / S10+.

Turn Assisted Dialing On / Off - Samsung Smartphones

Here's how to check if you're getting an error message when placing calls.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Wallpapers/Theme

Samsung Galaxy S10 - Set Wallpaper

Here's how to set wallpaper on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 Simulator: Changing the Wallpaper

Learn how to change the background of the Home screen on your Samsung Galaxy S10.

Samsung Galaxy S10 Simulator: Changing the theme

Learn how to change the theme on your Samsung Galaxy S10.

Wi-Fi & Network

Samsung Galaxy S10 - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Galaxy S10e / S10 / S10+ with other Wi-Fi capable devices.

Samsung Galaxy S10 - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Add a Wi-Fi Network

Here's how to connect to an available Wi-Fi network using your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Galaxy S10e / S10 / S10+ to auto-switch between Wi-Fi and mobile data.

Samsung Galaxy S10 - Manually Add a Wi-Fi Network

Here's how to add a Wi-Fi network if the one you want doesn't display on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Network Mode Settings

Here's how to configure network settings for your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Reset Network Settings

Here's how to reset settings if your Galaxy S10e / S10 / S10+ can't connect to data or send / receive messages.

Samsung Galaxy S10 - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Galaxy S10 / S10+ / S10e.

Samsung Galaxy S10 - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Galaxy S10 / S10+ / S10e on or off.

Samsung Galaxy S10 Simulator: Connecting to a Wi-Fi Network

Learn how to use your Samsung Galaxy S10 to connect to a Wi-Fi network, so you can access the internet without using data.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Wi-Fi FAQs

Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.