Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 6s Plus
Samsung Galaxy S® 6
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Moto Z Play Droid Edition
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 5
Apple® iPhone® 5s
Samsung Galaxy S7 edge
Samsung Galaxy S8
Samsung Galaxy S® 4
DROID TURBO 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note5
Apple® iPhone® SE
Samsung Galaxy S8+
Samsung Galaxy Note® 4
Samsung Galaxy J3 V
Apple® iPhone® 5c
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5
Moto Z Force Droid Edition
Verizon Ellipsis® 8
Samsung Galaxy J3 (2016)
Verizon Ellipsis™ 7
LG G4™
DROID MAXX by MOTOROLA
Samsung 3G Network Extender
Droid Turbo by Motorola
Samsung Galaxy J1™ Prepaid
Apple® iPad® 2
LG Revere® 3
Samsung Gusto® 3
Google Pixel
Galaxy J7 V
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
Ellipsis™ Jetpack® MHS800L
LG G3
Apple® iPhone® 4s
Samsung 4G LTE Network Extender
LG V10™
Apple® iPhone® 4
LG G5
Jetpack® MiFi® 7730L
Samsung Galaxy S6 edge +
LG K20™ V
Samsung Galaxy S® 6 edge
V20™
Verizon Wireless Home Phone
Hum+ by Verizon
Google Pixel XL
Verizon MiFi® 4G LTE Global USB Modem U620L
Pantech 4G LTE Global USB Modem UML290
Verizon LTE Internet and Home Phone
Verizon 4G LTE Broadband Router
LG Optimus Zone™ 3 Prepaid
LG Cosmos™ 3
Stylo™ 2 V
DROID MAXX 2
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy Note® 3
GizmoGadget™ by LG
Ellipsis™ Jetpack® MHS815L
Samsung Galaxy S® III
LG G6™
Moto Z Droid Edition
Samsung Convoy® 4
LG K8 V
Moto G Play
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
GizmoPal™
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
GizmoPal® 2 by LG
DuraForce PRO with Sapphire Shield
Casio G'zOne Commando®
DROID MINI by MOTOROLA
Verizon 4G LTE USB Modem 551L
LG G Vista
Brigadier™ by Kyocera
DROID RAZR M by MOTOROLA
Verizon Wear24™
Samsung Convoy™ 3
Verizon Ellipsis® 10
HTC Desire® 530
DuraXV
Verizon 4G LTE USB Modem UML295
Moto G™ by Motorola
LG Extravert™ 2
PRIV™ by BlackBerry®
LG G2
LTE Internet (Installed)
Casio G'zOne Commando® 4G LTE
HTC One® (M8)
Casio G'zOne Ravine® 2
Galaxy Tab E (8.0)
HTC Desire® 526
LG K4™ LTE
Sony Xperia® Z3v
HTC One M9
ZenPad™ Z8
ZenPad™ Z10
BlackBerry® Bold™ 9930 smartphone
DROID ULTRA by MOTOROLA
LG G Pad 8.3 LTE
Samsung Gusto® 2
Verizon Ellipsis® Jetpack® MHS900L
Samsung Convoy™ 2
Kyocera DuraXV+
Verizon Wireless AirCard® 595
HTC 10™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Exalt™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Samsung Galaxy S® 4 mini
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
DROID by MOTOROLA
iPad® Air 2
Galaxy Tab E
Samsung Galaxy Note® II
Samsung Intensity™ II
Apple® iPad Pro® (9.7-inch)
Galaxy Note® Edge
iPad® Pro
DROID TURBO 2 - Designed by You
Gear S2
Samsung Brightside™
Nokia Lumia 928
Apple® iPad® mini with Retina display
Verizon Ellipsis™ 8 HD
LG Terra™
LG Revere®
HTC Desire® 626
LG Exalt™II
DROID INCREDIBLE 4G LTE by HTC
BlackBerry Classic
Nokia Lumia 822
Moto X™ (2nd Gen.)
Microsoft Surface 3
LG Cosmos™ 2
Samsung Galaxy Tab® 2 (7.0)
Samsung Galaxy Tab® 2 (10.1)
Humx
Moto E™ Prepaid
LG Vortex™
LG Octane™
DROID RAZR by MOTOROLA
Arlo Go
Nexus 6
Samsung Galaxy Tab S2
Moto X™ by Motorola
Gear S®
Verizon Wireless USB760 Modem
Samsung Intensity™ III
HTC One®
BlackBerry® Z10 smartphone
Samsung Convoy™
G Pad™ 7.0 LTE
DROID RAZR MAXX HD by MOTOROLA
LG Revere® 2
Verizon Wireless Home Phone T2000
Apple® iPad® Air™
LG Accolade™
Motorola RAZR V3m
G Pad™ 10.1 LTE
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab® 4 (10.1)
Casio G'zOne Ravine®
LG enV®3
Watch Urbane™ 2nd Edition LTE
BlackBerry® Q10 smartphone
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy J3 Eclipse
Apple® iPad® mini
Apple® iPad® with Wi-Fi + 4G
Samsung Gusto®
LG G Pad™ X8.3
Samsung Galaxy Tab® (10.1)
HTC One® (M8) for Windows®
iPad® mini 4
Pantech Breakout™
Nokia Lumia Icon
Samsung Galaxy Tab®
iPad® mini 3
Lancet™ for Android™
Samsung Illusion™
Samsung Galaxy Book
Samsung Haven™
Verizon Converged VOIP Device
DROID X by MOTOROLA
Ellipsis® Kids
Transpyre™ Prepaid
Verizon MiFi™2200 Intelligent Mobile Hotspot
Verizon Verizon SmartHub with Voice
BlackBerry® Bold 9650 smartphone
BlackBerry® Z30 smartphone
DROID DNA by HTC
LG Optimus Exceed™ 2
Lancet™
Samsung Galaxy Camera®
DROID RAZR MAXX by MOTOROLA
Motorola MOTO™ W755
Pantech Jest™ 2
DROID INCREDIBLE 2 by HTC
LG VX8300
Samsung Galaxy Tab® 4 (8.0)
Enact™ by LG
Pantech Hotshot™
Samsung Galaxy Stellar™
Lucid™3 by LG
Nokia 2366i
Casio G'zOne Boulder®
Samsung Galaxy S® III mini
DROID RAZR HD by MOTOROLA
Samsung Intensity™
LG enV®2
BlackBerry® Pearl™ Flip 8230 smartphone
Motorola XOOM™ 4G LTE
LG Cosmos™
LG VX5500
Delphi Connect with 4G LTE Mobile Hotspot
DROID BIONIC by MOTOROLA
Samsung Smooth™
LG enV® TOUCH
Verizon GizmoTab™
Motorola Barrage™
BlackBerry® Tour™ 9630 smartphone
LG Migosm
DROID 4 by MOTOROLA
DROID X2 by MOTOROLA
Samsung Knack™
Verizon Wireless USB720 Modem
HTC One® max
Hydro ELITE by KYOCERA
Apple® iPad® with Retina display
Verizon Wireless UMW190 Global USB Modem
Apple® iPad® (9.7-inch)
Samsung Alias™ 2
Verizon Wireless UM175 USB Modem
Dell™ Vostro™ V13 Laptop
Samsung Galaxy™ Stratosphere™ II
Spectrum™ 2 by LG
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Sony Xperia® Z2
LG Extravert™
Intuition™ by LG
Lucid™ by LG
LG Cosmos™ Touch
BlackBerry® Curve™ 8330 smartphone
Galaxy Nexus by Samsung
Nokia Lumia 2520
DROID 3 by MOTOROLA
BlackBerry® Storm2™ 9550 smartphone
Pantech Perception™
Samsung Galaxy™ Stratosphere™
HTC One® remix
Samsung Galaxy Note® 10.1
THUNDERBOLT™ by HTC
Windows Phone 8X by HTC
Casio G'zOne Rock™
Samsung Galaxy Tab® S
Samsung SCH-u340
Samsung Galaxy Note® Pro
LG VX8360
DROID CHARGE by SAMSUNG
HP Elite x2 1012
Verizon Wireless AirCard® 595U USB Modem
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Fascinate™
LG VX5400
Delphi Connect
Samsung Gear S2 classic
Motorola W385
LG Optimus Zone™
Samsung Galaxy Note® 10.1 2014 Edition
Pantech Marauder™
HTC Rhyme™
Sony Xperia® PLAY
Spartan GoCam™
Samsung ATIV SE™
Google Nexus 7
Lucid™2 by LG
HTC Desire® 612
Casio G'zOne Brigade®
Samsung Alias™
DROID 2 by MOTOROLA
Apple® iPad®
Moto X™ - Designed by You (2nd Generation)
Samsung Juke
LG Chocolate®
Samsung Galaxy Tab® (7.7)
Verizon Wireless G'zOne Type-S
LG VX8350
Verizon Wireless USB727 Modem
DROID INCREDIBLE by HTC
Samsung Gem™
Verizon Wireless PC5750 PC Card
Verizon Wireless Salute™
LG Ally™
BlackBerry® Curve™ 9330 smartphone
Samsung Galaxy View
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Pantech Caper™ Prepaid
Samsung Galaxy Legend™
Moto X™ - Designed by You
Samsung ATIV Odyssey™
Verizon Wireless UM150 USB Modem
Samsung SCH-u430
LG Voyager™
BlackBerry® Curve™ 8530 smartphone
LG Dare™
Spectrum™ by LG
Motorola Adventure™ V750
Samsung Reality™
Casio EXILIM
Pantech PN-210
Motorola XOOM™
Sierra Wireless AirCard® 580
BlackBerry® 8830 World Edition smartphone
LG VX5300
HP Spectre x2
Verizon Wireless Razzle™
Pantech Crux™
Sharp KIN™ ONE
Sierra Wireless AirCard® 555D
Samsung SCH-u410
Samsung N150 Netbook
DROID 2 GLOBAL by MOTOROLA
LG VX5200
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung FlipShot®
LG VX6100
Motorola MOTOKRZR K1m
Motorola MOTO™ VU204
DROID XYBOARD 10.1 by MOTOROLA
Casio G'zOne Ravine® 2 Non-Camera
HTC Trophy™
HTC Rezound™
BlackBerry® Torch™ 9850 smartphone
Motorola V325
Motorola W315
Verizon Wireless Escapade®
Samsung SCH-a870
Samsung Omnia® II
Verizon Wireless G'zOne Type-S Push to Talk without Camera
HP® Mini 1151NR Netbook
DROID PRO by MOTOROLA
Samsung SCH-a930
BlackBerry® Curve™ 9310 smartphone
BlackBerry Classic Non-Camera
Luge™ by Motorola Prepaid
LG Enlighten®
Verizon Wireless V740 ExpressCard
Pantech PN-215
Verizon Wireless CDM8950
Motorola RAZR V3m in Gray
LG VX3200
Samsung SCH-a950
Samsung i700 Pocket PC
LG VX8100
Samsung SCH-u540
Samsung SCH-a670
Verizon Wireless CDM8975
LG VX4650
Verizon Wireless Coupe™
DROID XYBOARD 8.2 by MOTOROLA
Motorola MOTO™ Z6c World Edition
Nokia 6205
LG Chocolate® 3
BlackBerry® Curve™ 9370 smartphone
LG Chocolate® Touch
DROID ERIS by HTC
Verizon Wireless USB1000 Global USB Modem
DROID R2D2 by MOTOROLA
Nokia 2705 Shade™ Non-Camera
LG enV®
Sharp KIN™ TWO
Samsung SCH-a650
Revolution™ by LG
LG V
LG Optimus Exceed™
Motorola E815
LG Versa™
Gateway® LT2016u Netbook
Motorola V325i
LG VX4500
LG VX3300
HTC Apache XV6700
LG VX8700
LG Glance™
Pantech PN-820
Motorola V710
Compaq® Mini CQ10-688nr Netbook
Motorola V60s
Motorola CITRUS™
G'zOne Boulder™ Black and Silver
Nokia 7205 Intrigue™
Nokia 6015i Prepaid
Verizon Wireless Adamant™
Nokia 2605 Mirage
Motorola MOTO Q™ 9c
Samsung Rogue™
Samsung Trance™
Motorola MOTO™ Z6cx World Edition without Camera
LG VENUS™
Nokia 7705 Twist™
LG VX6000
Samsung Gleam®
Verizon Wireless Blitz® Prepaid
Samsung Omnia®
HP® Mini 311-1037NR Netbook
Nokia 3589i
HP® Pavilion dm1-3010nr Notebook
Motorola DEVOUR™ with MOTOBLUR™
Motorola RAZR V3c
Verizon XU870 Global ExpressCard®
Samsung SCH-a850
Samsung Zeal™
Kyocera KPC650
Motorola Q™
Samsung Renown™
LG Fathom®
LG Clout™
Motorola Krave™ ZN4
Samsung Saga™
Samsung SCH-a310
Nokia 6215i
Verizon Wireless CDM 7075
Samsung Sway™
HP® Pavilion dm1-2010nr Entertainment Notebook
HTC Merge®
Samsung SCH-u550
HTC Touch Pro™
Nokia 2705 Shade™
Verizon Wireless PN-300
Motorola T720
Kyocera KX414
Nokia 6236i
Samsung SCH-u620
Motorola Rival™
Jest™
Nokia 2128i
Sharp KIN™ TWOm
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung SCH-i760
Samsung Glyde™
Motorola V65p
Motorola V276
Verizon AD3700 Global USB Modem
Verizon Wireless XV6600 without Camera
Verizon Wireless V640
Samsung SCH-a990
Sharp KIN™ ONEm
Motorola V120e
Samsung SCH-i730
Samsung SCH-a890
Samsung SCH-i830
Motorola MOTORAZR maxx Ve
Samsung Gear S3 frontier
Motorola Entice™
Samsung SCH-a630
Kyocera K323
Nokia 6315i
Sonim XP5
Motorola Rapture™ VU30
LG Exalt® LTE
Kyocera KX1v
Motorola MOTO Q™ music 9m
Verizon Global USB Modem USB730L
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
Samsung Gear S3 classic
2018 Camry by Toyota
BlackBerry® 7750
Kyocera SE47
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2
Motorola V265
Motorola T300p
Kyocera K404
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
HP® Mini 110-3098NR Netbook
moto e4 Prepaid
Samsung i600 Smartphone
Apple® iPad Pro® (10.5-inch)
Motorola V60p
Verizon KPC680 ExpressCard®
Motorola C343
Motorola T730
Samsung Galaxy Tab S3
Samsung SCH-a530
Nokia 2285
moto z2 force
Apple® iPad Pro® (12.9-inch)
Motorola moto z2 play
Motorola A840
Kyocera KX444
Motorola MOTOSLVR L7C
Samsung Continuum™
BlackBerry® 7250
LG VX4700
LG VX9400
Galaxy J3 Mission Prepaid
Verizon Wireless U630 PC Card
Samsung SCH-a970

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Redeem Oculus Promos - Samsung Gear VR
[Device-Specific Instructions]
Using the Charger - Samsung Gear VR
[Device-Specific Instructions]
Install Gear VR Software - Samsung Gear VR
[Device-Specific Instructions]
Remove the Mobile Device - Samsung Gear VR
[Device-Specific Instructions]
Loading New Apps - Samsung Gear VR
[Device-Specific Instructions]
Install the Mobile Device - Samsung Gear VR
[Device-Specific Instructions]
Initial Setup - Samsung Gear VR
[Device-Specific Instructions]
Are tempered glass screen protectors good for this device?
[Community]
Has anyone used the tempered glass screen protectors?  Wasn't sure if worth the money or not.
Are there screen protectors available for the S7 Edge?
[Community]
I have been told by a couple cell phone stores and Best Buy there is no screen protector for this phone because of the curved edge. Is this true?? I have a case on it now that comes in two pieces and it allows for a tempered glass or plastic screen protector but I want to purchase the Speck case and was...
Do I need an SD card?
[Community]
I got a new phone and the SD card from my old phone was damaged.  Do I really need an SD card? I have a Samsung Galaxy S7 says it has 32 gb, I'm thinking that is memory.
Does the Galaxy S7 use the same Micro SD Card as the Galaxy S4?
[Community]
Just upgraded from the S4 to the S7. Can I just swap out the micro card (Micro SD HC 16GB) from the S4 and put it in the S7?
How do I move pics to an SD card?
[Community]
How to move pics to sd card
How do I print from my Galaxy S7?
[Community]
I have a new Samsung Galaxy 7 and need to.pair to.my Epson 545.  How?
How do I upgrade the internal storage on my device?
[Community]
I have a s7 edge 32 gb. I wont to upgrade to 64....how do i do it
How many bluetooth devices can be paired with my device?
[Community]
How many bluetooth devices can be paired with the Galaxy S7 at once?
What is the best screen protector to use?
[Community]
What combination of screen protector and case work together with the edge?
What size SD card is compatible with a Samsung S7?
[Community]
What size is the min or max for the S7?
Why Won't My Galaxy S7 Recognize My Old SD Card?
[Community]
I just activated my Galaxy S7. I installed the SD card I had in my S5 and it's not showing up. Is there something I need to do other than just plug it in?

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Equipment Protection / Insurance FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Activating Your 4G LTE Smartphone
[How to Use Guide]
Follow these instructions to activate your new or Certified Pre-Owned 4G LTE smartphone.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Turn On Android™ Device Protection
[Device-Specific Instructions]
Do unlocked Sprint phones work with Verizon?
[Community]
I'm wanting to buy an unlocked Samsung Galaxy S7 Edge that was a Sprint phone. It has been unlocked, but I want to make sure it will work with my Verizon service. Anybody know the answer to this?
Getting to Know Your Samsung Galaxy S7 edge
[PDF]
Get to know your new Samsung Galaxy S7 edge with this quick reference guide.
Samsung Galaxy S7 edge User Guide (PDF)
[PDF]
This Samsung Galaxy S7 edge User Guide can help you get the most out of your device, like Home Screen features, shortcuts, widgets, status bar icons, the notification panel, navigation tips, device setup, and advanced use.
Why Can't I Get Rid Of The Activation Incomplete Notification?
[Community]
I recently activated my new Samsung Galaxy s7 edge. Everything seems to be working fine but I have an Activation Incomplete notification that I cannot clear. I have tried re-starting my phone several time and even completely shutting it down. When it powers on it goes through an activation message (activating...
Will my T-Mobile GS7 Edge work on the Verizon network?
[Community]
I want to move my service to Verizon, and bring my GS7 Edge with me.  It's currently carried by T-mobile.  Are there any issues I should know of to making this work on the Verizon network? Thanks for your help!

Back Up & Transfer Content

Use the Content Transfer app to move your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Access Content Transfer App - Android® Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
Media Share - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Media Share - Android®
[Device-Specific Instructions]
Move Music to Device - Android® Smartphone
[Device-Specific Instructions]

Back up & Transfer Content

Can I have photos automatically backup to OneDrive?
[Community]
I'm using Google contacts. Can  I auto backup photos to OneDrive?
How do I transfer a text conversation from my device to my computer?
[Community]
I would like to transfer a conversation (text messages) from my Galaxy phone to computer.I thought the phone instructions said this was possible, but I can't find the directions.How do I do this? This is an entire text conversation I need to put onto a hard copy. Computer to printer I hope.Cananyone help?...

Basics

Remove Connected Device - My Verizon Website
[Device-Specific Instructions]
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Determining Internet Connection Speeds
[Device-Specific Instructions]
Samsung Galaxy S7 edge Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the Home screen and buttons on your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to power on and shut down your Samsung Galaxy S7 edge.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Battery Tips and Tricks for Your Samsung Galaxy S7 edge from Verizon
[Video]
Save battery life by changing the settings on your Samsung Galaxy S7 edge from Verizon.
Length: 1:47
Power Saving Mode on Your Samsung Galaxy S7 edge from Verizon
[Video]
Learn how to use the Ultra Power Saving mode to extend your battery life on your Samsung Galaxy S7 edge from Verizon.
Length: 1:19
Can I Get A New Battery For My Device?
[Community]
Hi, When I got the phone about six months ago the battery was fine. But the last month or two the battery has been pathetic. For example, It is not even 12:00 PM (PST) yet and my battery is at 22%. My phone cannot last 5-6 hours with moderate use (I only browse on Chrome Beta typically).  I...
How Often Do I Have To Charge The Galaxy S7?
[Community]
How often do you have to recharge your S7 with medium use?
How long will my battery last?
[Community]
how long will my battery last in s7edge in months or years  BEFORE IT WONT CHARGE ANYMORE
Samsung Galaxy S7 edge Simulator: Using Ultra Power Saving Mode
[Interactive Simulation]
See how to switch to Ultra Power Saving mode to help lengthen the battery life of your Samsung Galaxy S7 edge.

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Setting Up Bluetooth® on your Samsung Galaxy S7 edge from Verizon
[Video]
Learn how to pair your phone to a Bluetooth device on your Samsung Galaxy S7 edge from Verizon.
Length: 1:25
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
How many bluetooth devices can be paired with my device?
[Community]
How many bluetooth devices can be paired with the Galaxy S7 at once?
Samsung Galaxy S7 edge Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
See how to pair your Samsung Galaxy S7 edge with your Bluetooth device.
Samsung Galaxy S7 edge Simulator: Sending Photos Using Bluetooth®
[Interactive Simulation]
Find out how to wirelessly send photos using Bluetooth on your Samsung Galaxy S7 edge.
Will I be able to answer calls in my car without entering my PIN?
[Community]
I just upgraded from a Galaxy 4 to a Galaxy 7. I never used a pin code on my old phone. I do now and paired my new phone with my car but I am concerned about what will happen when I want to make or receive a call after the 5 minute time I selected.  Will I not be able to answer or make a call without...

Calendar

Why don't I get calendar reminder notifications?
[Community]
When creating a calendar appointment from my S7, my calendar app doesnt default to the 10min notification anymore. After deleting a few notifications it asked me if it should default to no reminder and I said yes. I've reset the app settings in application manager with no luck. Anybody know the fix?

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Activate Wi-Fi Calling - Android® 
[Device-Specific Instructions]
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Call History - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Speakerphone - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Redial - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Call a Number - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Making Calls on Your Samsung Galaxy S7 edge from Verizon
[Video]
Watch this video to learn about calling and messaging on your Samsung Galaxy S7 edge from Verizon.
Length: 1:03
DTMF - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Auto Reject or Ignore Call - Android
[Device-Specific Instructions]
Announcement 13 - Unauthorized ESN
[Device-Specific Instructions]
To turn Verizon network services on/off or if they aren't functioning, view this info.
Announcement 21 - Mismatched ESN
[Device-Specific Instructions]
To turn Verizon network services on/off or if they aren't functioning, view this info.
Announcement 8 - All circuits are busy
[Device-Specific Instructions]
To turn Verizon network services on/off or if they aren't functioning, view this info.
Can I block a phone number?
[Community]
can I block a phone number
Can I restore my deleted call history?
[Community]
I mistakenly deleted my call  history. Is there a way to restore it?
Can I video call someone on another network?
[Community]
Can i video call someone on another network? I have a Galaxy s7 and he has a note4 but he is on AT&T.
How Can I Use Data During Phone Calls?
[Community]
How come i can no longer use Google maps while on the phone with my s7 when i use to be able to with my s5
How to add a call reject message?
[Community]
I have seen it but can no longer find it. When you receive a phone call, you scroll the window up & choose a reject call message that sends a message to the caller as to why you cannot answer. I want to add a message to that list so every time I get a call, I can select it instead of typing it out...
Samsung Galaxy S7 edge Simulator: Calling a Contact
[Interactive Simulation]
An interactive guide on how to call a contact using your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Calling a New Number
[Interactive Simulation]
Discover how to use your Samsung Galaxy S7 edge to call a new number.
Samsung Galaxy S7 edge Simulator: Ignoring a Call and Replying with a Text
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message to the caller with your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call after multitasking, like browsing the Internet, on your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two phone calls on your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Teaching Kids How to Call 911
[Interactive Simulation]
Learn how to teach kids to call 911 on your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Using Hands-Free Calling
[Interactive Simulation]
Discover how to use your voice to place a call with your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add it as a new contact on your Samsung Galaxy S7 edge.
Why Can't I Get Wi-Fi Calling To Work?
[Community]
I never can get WiFi calling to work. I made sure it's on and tried to test by doing airplane mode with Wi-Fi on. It says can't make call in airplane mode or says needs radio turned on what am I doing wrong?
Why can't I use Video Calling?
[Community]
Im trying to figure out why I cant video call from my Samsung edge 7. When I'm on a voice call I can see the option available, however it says the other phone cant receive the call, however both phones is a Samsung edge 7 and they both are prepared to take video calls. Is this happening to anyone else?...
Why is there a 3-second delay when switching call from 4G to wifi?
[Community]
No matter what wifi network I'm on, when a call is moved to wifi calling, there is a 3-second period where neither party can hear the other.  My customers are hanging up on me thinking I'm not there. 

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Media via External Display - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
To view your smartphone's screen on an external display (e.g., HDTV), see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Advanced Camera Features on Your Samsung Galaxy S7 edge from Verizon
[Video]
Explore fun camera settings on your Samsung Galaxy S7 edge from Verizon.
Length: 1:30
Google™ Photos
[Device-Specific Instructions]
HDMI Format - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Camera and Camcorder Overview for Your Samsung Galaxy S7 edge from Verizon
[Video]
Learn new ways to take pictures and videos on your Samsung Galaxy S7 edge from Verizon.
Length: 1:33
Camera Settings Support
[Device-Specific Instructions]
How Can I Download Pictures To My Computer?
[Community]
How do you download pictures from the phone to your computer that's windows 10.
How Can I Transfer Pictures From My Old Phone?
[Community]
Hello.  I just upgraded to a Galaxy s7.  However, I have pictures on my old LG Extravert 2.  Is there a way to transfer the pictures to my PC or laptop or even my new smartphone?  Thanks...Mac
How Do I Recover Photos From The Trash Can?
[Community]
How can I recover deleted photos on my phone? Where is the trash bin icon on my phone?
How Do I Transfer Photos From my Computer To my S7?
[Community]
How do I transfer photos from my computer to my Galaxy S7?
How Do I Transfer Pictures From my Phone To my Computer?
[Community]
How does one copy pictures from your Galaxy S7 phone to one's computer? I plugged mine in with its USB cable, and it shows up with the name I gave my phone, but, nothing is there. It is empty.I used to be able to copy or move pictures by finding the correct dcim folder but now there is nothing. But, I...
How Do I Transfer Pictures To My Computer?
[Community]
how do I transfer pictures to my computer  not the cloud
How can I get my camera to take better pictures?
[Community]
If anyone can help me I would be so grateful.  I've had my galaxy s7 phone since december and when I take pictures, they are just ok.  When I see other people's pictures from their phones, they are amazing.  Can someone help me make the necessary adjustments to get the same quality I see...
How do I download pictures from my S7 to a home computer?
[Community]
How do you download your pictures from your S7 to your home computer?
How do I fix the camera?
[Community]
After my 7.0 update to Galaxy S7, the camera has no settings. And is shooting 352 x 480, which I can't change. When I tap on the camera settings icon gear, the app stops. And no settings appear. Is there a fix for this, or am I stuck with no camera until the next update? I took it to a Verizon Wireless...
How do I move pics to an SD card?
[Community]
How to move pics to sd card
How do I transfer photos from my Galaxy 7 to my laptop?
[Community]
I am trying to transfer photos from my Samsung 7 to my laptop with a USB cable. My computer says that there is no data to send.  I can view them on my phone so I know that they are there.  How can I connect the phone and my computer to sent pictures from gallery.
How do I transfer photos from my old device?
[Community]
I transferred my email and contacts; how do I transfer photos from my S5 to my new S7?
How do I transfer pictures to my PC?
[Community]
How do I transfer pictures from my Galaxy 7 to my PC
Samsung Galaxy S7 edge Simulator: Accessing the Camera from the Lock Screen
[Interactive Simulation]
See how to quickly access the Camera app on your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to take a picture of the screen and view it on your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Changing the File Size of Pictures
[Interactive Simulation]
Learn how to adjust the picture settings for easy sharing in emails, social network posts and more on your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Sharing Photos
[Interactive Simulation]
A visual guide for sharing photos by email, social networks and more using your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Taking a Picture
[Interactive Simulation]
Discover how to take a photo using your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Taking a Selfie
[Interactive Simulation]
An interactive guide on how to take a selfie with your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Turning the Flash On and Off
[Interactive Simulation]
A visual guide for how to take a picture with the flash on using your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out when taking photos on your Samsung Galaxy S7 edge.
Where Are All The Pictures I Downloaded To My Galaxy S7?
[Community]
I have pictures that were sent as text attachments to my S7. Pictures were saved to Gallery app on my s7. I attach usb to my pc. I select photo transfer. go to my pc, find the camera folder under samsung-sm-g930v. Pictures that were uploaded to s7 are visible, pictures taken by s7 camera are visible,...
Why Won't Pictures Attach To Texts?
[Community]
When using Verizon Messages, when I hit the plus sign, I can attach pictures from the gallery or other sources, but not from "image search".  It has worked ever since I bought my S7, and worked fine on my S5, but now it won't work.  I've tried to restart the phone. I restored Verizon Messages...
Why are duplicate photos being backed up?
[Community]
What is causing this? I am out of cloud space but most photos are duplicate one or more times.
Why are the photo frames missing from the gallery app?
[Community]
I updated to Nougat last night.  I noticed my photo frames were missing. Upon reading I see the always on option in the gallery app.  I do not have this option. Is anyone else missing? When will this be fixed?
Why do my pictures look different on my device than my computer?
[Community]
IM SOOOOOOOOOOOOOOOOOOOOOOOOO CONFUSED. Am i to trust what i see on device with photos vs on pc. WHY they look great on device, and so not on pc. which do i trust and is it cheating if i edit photos online. or do others do the same. im trying to get justice on quality for the so called best camera.
how do I take a screen shot on my S7 Edge?
[Community]
how do I take a screen shot on my S7 Edge?

Computer/PC Connectivity

USB Debugging Mode - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
If you need to facilitate a connection between your device and a computer with the Android SDK (software development kit), view this info If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device....
Create a Paired Connection - Windows® 7
[Device-Specific Instructions]

Computer/PC Connectivity

How Do I Download My Pictures From My Phone To my Computer?
[Community]
What software do I need to download the photo's and videos from my phone to home computer , right now I cannot access the phone when plugged into the computer.
How do I transfer photos from my Galaxy 7 to my laptop?
[Community]
I am trying to transfer photos from my Samsung 7 to my laptop with a USB cable. My computer says that there is no data to send.  I can view them on my phone so I know that they are there.  How can I connect the phone and my computer to sent pictures from gallery.
Why can't I see anything on my device when I connect it to my PC?
[Community]
When I connect my Galaxy 7 Edge to my computer the phone shows up but there are no internal storage or SD card folders.  How to remedy this?
Why won't my Galaxy s7 connect to my computer?
[Community]
since the day i got this, my galaxy s7 has not/will not connect to my computer. also my sd card isn't reading when i put it in my reader and plug it into the computer. My computer is working properly and there is no problem with usb port or cable. I tried connecting with quick connecct there it does not...
Why won't my computer recognize my S7?
[Community]
When I connect my S7 by the Samsung cord and USB/microUSB, the device does not appears on my Windows 7 laptop.Tech support had me turn on USB debugging, had me download a Driver to my PC from Samsung, said a few incantations, yet still it does not pick up my phone.....I'd like to connect the two.(To get...

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Edit a Contact - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Add a Contact - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Duplicate Contacts Stored in Multiple Accounts - Android® Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Import Contacts - Android® - Gmail
[Device-Specific Instructions]
How Do I Delete One Of The Numbers From A Contact?
[Community]
I have a contact on my phone that has three phone numbers.  One of those numbers is no longer valid. I cannot figure out how to delete just that one number.Thanks!
How Do I Remove A Profile Pic In Messaging?
[Community]
How can I remove the avatar/profile picture option? I don't need these circles in my Conversations list or with Contacts. They just take up space. I've looked in the Customize section, but didn't see the option to remove these. Thanks.
How do I assign Ringtones to contacts in my list?
[Community]
On A Galaxy S7 How do I assign ring tones to my contacts in my list ?
How do I delete my favorite contacts?
[Community]
How can I delete all favorites at once?
How do I remove an old address from a contact on the S7?
[Community]
My contact shows both the old physical address and the new one.  How can I edit the contact to show only the new address, or at worst, mark one as current and one as past?
How do I transfer my contacts from my device to my computer?
[Community]
How can I transfer my videos,fotos and contacts from my galaxy 7 edge to my computer.
How do you delete unwanted contacts?
[Community]
How do you delete unwanted contacts
Samsung Galaxy S7 edge Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact to your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Adding and Removing Contacts from Favorites
[Interactive Simulation]
Discover how to add or delete contacts from your Favorites list on your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to a contact on your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact, so you know who's calling your Samsung Galaxy S7 edge without looking at it.
Samsung Galaxy S7 edge Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
A visual guide for how to create a group of contacts on your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Sharing a Contact's Information
[Interactive Simulation]
Learn how to share the information for one of your contacts with someone else using your Samsung Galaxy S7 edge.
Why can't I edit my Contacts on my S7 Edge?
[Community]
I can't edit my contacts, just bought the phone 5 days ago. I can see my contacts, but I can't make changes to them.

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook Video Auto Play
[Device-Specific Instructions]
Data Roaming - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Conserve Data Usage - Google+
[Device-Specific Instructions]
Can I get data in Ukraine with a local sim card?
[Community]
I bought a local sim card in ukraine for my s7 but now can't get mobile data to work? any ideas..settings to check that I'm missing?
Can somebody else use my mobile data?
[Community]
My galaxy S7 is using a lot more mobil data lately. Is there a way someone else can be using my data?
How to set my device to download over wi-fi only?
[Community]
I went over my data usage for the first time ever this month, I switched to  Galaxy S7 from S4 this month so I know this is the issue. I can't find a way to set it to download, etc. over wifi only. Also, for some reason my wifi connects and disconnects all the time, several times an hour. My s4 never...
Is there a real-time data usage app for my device?
[Community]
Is there a real-time data usage "fuel gauge" app for my phone?My car has a fuel gauge.  Why doesn't my phone?
Why Can't My Wi-Fi Find My Ip Address?
[Community]
wifi wouldn't connect to home router, said it can't find the ip address?? it was working?

Date & Time

Auto Date and Time - Android®
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.
Why Is My Clock At The Wrong Time After An Update?
[Community]
My phone just upgraded, and now my clock im an hour behind. Automatic time and date is turned on

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Check for Water Damage - Samsung
[Device-Specific Instructions]
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Where is the IMEI number for my Samsung Galaxy s7?
[Community]
I need to find the imei number to an galaxy s7 I no longer have, in order to make a claim with asurion. is there anyway to find the imei on verizon?

Device Settings

Mode Change - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Vibrate Mode - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
System Select - Android™
[Device-Specific Instructions]
Airplane Mode - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Turn Screen Inversion On / Off - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
If the color scheme on your Galaxy S7 / S7 edge is reversed, view this.
Can I Make The Print Larger After Latest Update?
[Community]
How can I make the print larger?
Can I turn off my phone's GPS from the computer?
[Community]
Hello. I will be having my damaged phone replaced and will need to turn off the GPS, etc before returning it. Is it possible to do from the computer? My damaged phones face is broken and I'm not able to use it at all, so how can I turn off these features? My phone is the Galaxy S7 edge. ThanksLisa...
Can I use my Galaxy S7 phone in the Bahamas?
[Community]
Will we be able to use the phones, outside of wi-fi, in Nassau without purchasing something? If something needs to be purchased, what do we need?
DLNA Settings - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Do unlocked Sprint phones work with Verizon?
[Community]
I'm wanting to buy an unlocked Samsung Galaxy S7 Edge that was a Sprint phone. It has been unlocked, but I want to make sure it will work with my Verizon service. Anybody know the answer to this?
Does The Galaxy S7 Support Micro SD Cards?
[Community]
     Does the Galaxy s7 support the microSDXC cards?
How Can I Change The Font Size On My Home Screen?
[Community]
How do I get my phone to revert back to a normal font size on the home screen?
How Do I Set Up Mobile Network On My Device?
[Community]
instructions say to go to mobile network under settings to turn on Global. I don't have mobile network showing in the drop down list. How do I turn on Global? I need to use my international plan. I have an S7 Edge.
How do I disable driving mode?
[Community]
How to disable driving mode on samsung s7
How do I print from my Galaxy S7?
[Community]
I have a new Samsung Galaxy 7 and need to.pair to.my Epson 545.  How?
How do I stop my device from showing when I am getting a call or text?
[Community]
how can i turn off the setting that shows when you get a call or text?
How do I transfer pictures to my PC?
[Community]
How do I transfer pictures from my Galaxy 7 to my PC
How do I turn off voice assistant on the Galaxy S7?
[Community]
How do I turn off the annoying voice assistant on my S7? I hate this voice all the time. I have read to swipe with 2 fingers etc. That doesn't do any good. Help please.
How do I upgrade the internal storage on my device?
[Community]
I have a s7 edge 32 gb. I wont to upgrade to 64....how do i do it
How to add a call reject message?
[Community]
I have seen it but can no longer find it. When you receive a phone call, you scroll the window up & choose a reject call message that sends a message to the caller as to why you cannot answer. I want to add a message to that list so every time I get a call, I can select it instead of typing it out...
Samsung Galaxy S7 edge Simulator: Accessing Settings
[Interactive Simulation]
Explore how to access settings on your Samsung Galaxy S7 edge to change alert sounds, turn off GPS and more.
Samsung Galaxy S7 edge Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving battery life on your Samsung Galaxy S7 edge by adjusting the screen timeout.
Samsung Galaxy S7 edge Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Configuring Location Settings
[Interactive Simulation]
Learn how to manage location settings on your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Managing Data Usage
[Interactive Simulation]
Discover how to manage data usage on your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Setting to Silent
[Interactive Simulation]
Explore ways to mute your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Samsung Galaxy S7 edge to Airplane mode.
Where is the private mode option?
[Community]
anyone notice "private mode" is gone from the pull down menu since g930vvru4bqa4 update? you have to go to the setting menu and go the LONG way around now.. SMH....   is it me?
Why Can't My Wi-Fi Find My Ip Address?
[Community]
wifi wouldn't connect to home router, said it can't find the ip address?? it was working?
Why do I get a changing screen after the updates?
[Community]
I have a galaxy 7s and after last update when I charge my phone I get a rainbow screen that will not turn off.i have already turned  off the develotper option for the screen to stay awake.  this new update has change the wholelook of my phone. Do not like and all and can not charge at night...
Why do I no longer see content to transfer on my Galaxy S7?
[Community]
Computer recognizes Galaxy S7, but no longer sees content (photos, downloads, etc).
Why doesn't my laptop recognize my device?
[Community]
7s edge is not seen by Dell laptop.  USB ports working......?  Do I need a driver?  If so, where do I get?
Why won't my Galaxy 7s connect to my network extender?
[Community]
My Galaxy 7s won't connect to my Verizon Network Extender. Galaxy 5s connects to the extender fine. I did read something about having a 4g signal and having these connection problems with the phone. I turned off the Advanced Calling, which is the only advice I've seen, but it didn't help. My...
Why won't my Galaxy s7 connect to my computer?
[Community]
since the day i got this, my galaxy s7 has not/will not connect to my computer. also my sd card isn't reading when i put it in my reader and plug it into the computer. My computer is working properly and there is no problem with usb port or cable. I tried connecting with quick connecct there it does not...
Why won't my computer recognize my S7?
[Community]
When I connect my S7 by the Samsung cord and USB/microUSB, the device does not appears on my Windows 7 laptop.Tech support had me turn on USB debugging, had me download a Driver to my PC from Samsung, said a few incantations, yet still it does not pick up my phone.....I'd like to connect the two.(To get...

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Setting Up Personal and Work Email on Your Samsung Galaxy S7 edge from Verizon
[Video]
Set up your personal and corporate email quickly and efficiently on your Samsung Galaxy S7 edge from Verizon.
Length: 2:31
Gmail™ Sync - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Create Gmail Account
[Device-Specific Instructions]
Update the Gmail Password - Android®
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android®
[Device-Specific Instructions]
Standard Email Messaging Ports
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android™
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android® 
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Galaxy S7 edge Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Including an Email Attachment
[Interactive Simulation]
Learn how to attach a file, like a document or photo, to an email with your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Replying to an Email
[Interactive Simulation]
Discover how to reply to an email on your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email from your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to access your work email on your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to access your existing email account on your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Switching Between Email Accounts
[Interactive Simulation]
Discover how to access different email accounts on your Samsung Galaxy S7 edge.
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Email/Gmail

How can I print an email ?
[Community]
I've had this problem for a while and the only way to get my email to print was to install the factory default of the "android system webview" app.  Now with Nougat that app is now disabled and I am again unable to print email....i can however print photos just not any emails. Any sugestions?
How do I keep my emails that I've read, but don't want to delete yet?
[Community]
I'm trying to figure out why my emails are disappearing after a couple of days without me deleting them. What can I do to change this?
How do I mark e-mails as spam?
[Community]
trying to mark e-mail as spam on galaxy s-7. any ideas?
Why are images within an email not automatically displayed?
[Community]
I puirchased a S7 Edge (replaced my S4). Why are images within an email not automatically displayed. I have to click on "Show Images" within the email  to display them. Is there a setting I can change to display images automatically?
Why is my device randomly flashing?
[Community]
Every so often the light on the back of my galaxy S7 edge randomly flashes, has anybody else experienced this? How do I get it to stop?

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Turn Find My Device On / Off - Android®
[Device-Specific Instructions]
Remotely Lock Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Locate Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.

Gestures & Motions

Proximity Sensor On/Off - Samsung
[Device-Specific Instructions]
Gestures - Google Maps™
[Device-Specific Instructions]

Google Backup & restore

GPS & Location Based Services

Find My Mobile - Samsung
[Device-Specific Instructions]
E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Find Current Location - Google Maps™
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
GPS Location Settings - Android™
[Device-Specific Instructions]
Add Layers - Google Maps™
[Device-Specific Instructions]
Can I turn off my phone's GPS from the computer?
[Community]
Hello. I will be having my damaged phone replaced and will need to turn off the GPS, etc before returning it. Is it possible to do from the computer? My damaged phones face is broken and I'm not able to use it at all, so how can I turn off these features? My phone is the Galaxy S7 edge. ThanksLisa...
Does the Galaxy S7 record gps coordinates?
[Community]
I want to have my Galaxy S7 Edge record GPS coordinates when i take a picture. I also want to be able to view those coordinates in the EXIF information.
Why Is My GPS Showing Inaccurate Locations?
[Community]
We got our S7 phones in November and absolutely love them.  But in the past week or so, both my husband's S7 and my S7 have had GPS issues (Indianapolis, IN area).  The GPS has us off the map by 1-2 blocks or more.  We've rebooted our phones.  We've also gone into Google Maps and done...

Home Screen

Set Wallpaper - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
How to Customize Your Samsung Galaxy S7 edge from Verizon
[Video]
Personalize the home screen on your Samsung Galaxy S7 edge from Verizon.
Length: 2:25
Can I put a hotspot icon on my S7 home screen?
[Community]
How do I put a mobile hotspot icon on the home screen of my Samsung Galaxy S7?
Does the S7 have a HD Icon that appears on screen?
[Community]
ON my other Android phones when you make an HD call it is a lot clearer. And the HD icon is on the screen. Does the S7 have a HD Icon that is supposed to show on screen? I have the HD calls, and video calling enabled in settings.
How Can I Change The Font Size On My Home Screen?
[Community]
How do I get my phone to revert back to a normal font size on the home screen?
How Do I Add A Shortcut On my Samsung Galaxy S7?
[Community]
How do I add a shortcut for mobile hotspot under the settings menu so that I can just click one icon and have it automatically open to the mobile hotspot area?
How Do I Change Wallpaper After the Nougat Update?
[Community]
Does anyone know how I can add wallpaper from my gallery in Samsung Themes? Since Nougat update I don't see an option to select from my gallery. Frustrating!
How Do I Rearrange The Icons On My Galaxy S7?
[Community]
How do you rearrange the icons at the top of screen pulldown?  Stuff like flashlight/wifi/hotspot etc?It was easy on A6> but I can't get it to work on A7. Also the icons are hard to see for older eyes> A6 was great.  Example> I need the flashlight at night but can't see the new...
How do I change the home screen?
[Community]
my mother in law just got a Samsung S7 and I need to explain to her how to change her home screen
Samsung Galaxy S7 edge Simulator: Adding Apps and Widgets to the Home Screen
[Interactive Simulation]
An interactive guide on how to place widgets and apps on the Home screen of your Samsung Galaxy S7 edge for quick access to them.
Samsung Galaxy S7 edge Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
Learn how to add folders to the Home screen on your Samsung Galaxy S7 edge to help organize your apps.
Samsung Galaxy S7 edge Simulator: Adding and Changing a Lock Screen Shortcut
[Interactive Simulation]
An interactive guide on how to add a shortcut to the Lock screen of your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Adding and Deleting a Home Screen
[Interactive Simulation]
A visual guide for adding and deleting Home screens on your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Adjusting Apps and Widgets on the Home Screen
[Interactive Simulation]
Learn how to rearrange and resize widgets and apps on the Home screen of your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Changing the Default Home Screen
[Interactive Simulation]
Learn how to change the default Home screen of your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Moving Apps on the Home Screen
[Interactive Simulation]
Discover how to move apps from the Home screen of your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Removing Widgets and Apps from the Home Screen
[Interactive Simulation]
See how to remove widgets and apps from the Home screen of your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Using Shortcuts to Unlock the Screen
[Interactive Simulation]
Find out how to use shortcuts to unlock the screen of your Samsung Galaxy S7 edge.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Can I put a hotspot icon on my S7 home screen?
[Community]
How do I put a mobile hotspot icon on the home screen of my Samsung Galaxy S7?
Can somebody else use my mobile data?
[Community]
My galaxy S7 is using a lot more mobil data lately. Is there a way someone else can be using my data?
How do I set up the hot Spot on the Galaxy S7?
[Community]
I've been with 3 separate chat reps at Verizon trying to set up a Hot Spot on my Galaxy s7. I see the network on my laptop. But when  click on it I get an error message saying can't connect.
Samsung Galaxy S7 edge Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up your Samsung Galaxy S7 edge as a Mobile Hotspot, so you can share your data connection with other devices.

Internet & Web Browser

View Browser History - Android
[Device-Specific Instructions]
Web Browser - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
How to Browse the Web on Your Samsung Galaxy S7 edge from Verizon
[Video]
Browse the web on the go using Google Chrome on your Samsung Galaxy S7 edge from Verizon.
Length: 1:36
Reboot the Router
[Device-Specific Instructions]
Samsung Galaxy S7 edge Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Samsung Galaxy S7 edge, so it's easy to find later.
Samsung Galaxy S7 edge Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to find a website using your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Searching the Web Using Your Voice
[Interactive Simulation]
Explore how to search the web using your voice with your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Using Web Browser Windows
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Samsung Galaxy S7 edge.

Keyboard

Turn Voice Input On / Off - Android™
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Can I Make The Print Larger After Latest Update?
[Community]
How can I make the print larger?

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Samsung Galaxy S7 edge Simulator: Changing the Language
[Interactive Simulation]
Discover how to change the language settings on your Samsung Galaxy S7 edge.

Lock, Unlock, Password & Security

How to Use Fingerprint Lock on Your Samsung Galaxy S7 edge from Verizon
[Video]
Add security to your phone by learning to use the fingerprint sensor on your Samsung Galaxy S7 edge from Verizon.
Length: 1:38
Remotely Lock Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Smart Lock - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Managing the Lock Screen on Your Samsung Galaxy S7 edge from Verizon
[Video]
Add security and customize the lock screen on your Samsung Galaxy S7 edge from Verizon.
Length: 1:45
Restore Default Settings - Samsung
[Device-Specific Instructions]
How Can I Unlock My Phone Screen?
[Community]
I don't remember the password to unlock my phone screen
How can I get get back into my locked out of my Galaxy S7 Edge?
[Community]
I was using the fingerprint scan to open my Samsung Galaxy S7 Edge.  For some reason tonight, it is not allowing me to use that.  I've tried asking for passwords, but none of them work either.  I do not want to do a factory reset as I will lose all data/information on the phone.  Any...
How do I unlock my phone without wiping it clean and resetting it?
[Community]
I forgot my pattern, and consistently used the fingerprint to unlock my phone. When I did the system update, it forced me to use the pattern to unlock it the first time, of course I didnt remember it. So now I am locked out of my phone and I am worried of resetting it and losing all my info, data, etc....
Samsung Galaxy S7 edge Simulator: Setting Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your Samsung Galaxy S7 edge to help protect your private information.
Samsung Galaxy S7 edge Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen on your Samsung Galaxy S7 edge.
Will I be able to answer calls in my car without entering my PIN?
[Community]
I just upgraded from a Galaxy 4 to a Galaxy 7. I never used a pin code on my old phone. I do now and paired my new phone with my car but I am concerned about what will happen when I want to make or receive a call after the 5 minute time I selected.  Will I not be able to answer or make a call without...

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
Check Memory - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove SD Card - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Insert SD Card - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Format SD Card via PC
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
How do I transfer music to my device?
[Community]
Can I transfer music files from my laptop to my S7 phone
Move Music to Device - Android® Smartphone
[Device-Specific Instructions]
Samsung Galaxy S& edge Simulator: Using Samsung Milk Music™ Dial
[Interactive Simulation]
See how to use the Milk Music dial on your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Creating a Station
[Interactive Simulation]
Learn how to creat a station on Milk Music with your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Listening to Music
[Interactive Simulation]
Explore how to listen to music using Milk Music on your Samsung Galaxy S7 edge.

Navigating & Multitasking

Using the Split Screen Feature on Your Samsung Galaxy S7 edge from Verizon
[Video]
See how to use two apps at the same time with Split Screen on your Samsung Galaxy S7 edge from Verizon.
Length: 1:03
Navigating Your Samsung Galaxy S7 edge from Verizon
[Video]
Learn how to get around your Samsung Galaxy S7 edge from Verizon.
Length: 2:24
Samsung Galaxy S7 edge Simulator: Adding Edge Panels
[Interactive Simulation]
Learn how to customize the Edge screen to your needs on your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Multitasking Between Apps
[Interactive Simulation]
An interactive guide on how to easily switch between and close apps that are running on your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for swiping between multiple Home screens on your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Using Edge Feeds While the Screen is Off
[Interactive Simulation]
See how to view the Information screen on your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Using Edge Screen
[Interactive Simulation]
Find out how to use the Edge screen on your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Using Multi Window™
[Interactive Simulation]
Learn how to use Multi Window on your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Using Picture-in-Picture Video
[Interactive Simulation]
Discover how to use picture-in-picture video on your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Using the Notification Panel
[Interactive Simulation]
Discover how to access and clear the Notification Panel on your Samsung Galaxy S7 edge.

Near Field Communication (NFC)

How to Use NFC (Near Field Communications) on Your Samsung Galaxy S7 edge from Verizon
[Video]
Share pictures and more with the tap of your phone. This video shows how to use NFC on your Samsung Galaxy S7 edge from Verizon.
Length: 1:59
Samsung Galaxy S7 edge Simulator: Using Near Field Communication and Android Beam™
[Interactive Simulation]
Learn how to use NFC and Android Beam on your Samsung Galaxy S7 edge to wirelessly transmit information to other compatible devices.

Operating System & Software

Samsung Galaxy S7 edge Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Software Update - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your Samsung device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Repair Assistant - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Factory Data Reset (Powered Off) - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Samsung Software Upgrade Assistant
[Updates]
Our Software Upgrade Assistant can update or repair your Samsung device. Get step-by-step instructions, using a USB cable and internet connected computer.
Initial Setup - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
This shows how to install the Samsung Upgrade Assistant on your computer/PC or Mac. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Soft Reset - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Remove Ransomware From the Device - Android
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Modify SIM PIN - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Can I get data in Ukraine with a local sim card?
[Community]
I bought a local sim card in ukraine for my s7 but now can't get mobile data to work? any ideas..settings to check that I'm missing?
Can I use an Italian SIM while travelling if I am still paying off my phone?
[Community]
Good morning, I purchased a Galaxy S7 Edge back in November and I am paying it off in monthly installments. I have two questions as I am still paying off my phone:Is my phone unlocked even though I am still paying it off?If yes, will a SIM card from Italy (Rome to be exact) work in my phone? I...
Do I need a new sim card to switch from an LG G4 to a Galaxy S7?
[Community]
do i need a new sim card when  switching from an lg g4 to a galaxy s7?
Is my device unlocked for international use?
[Community]
I am a verizon customer and I have a sumsung s7. How do I find out if my phone is unlocked so i can use the local sim card?
Is the Samsung Galaxy S7 unlocked?
[Community]
Hi I was thinking of getting the S7.  I currently have an S4 and can use my company's sim card in it when traveling overseas.  Is the S7 unlocked so I can transfer the SIM ? Thanks John
Samsung Galaxy S7 edge Simulator: Inserting and Removing a Nano SIM Card
[Interactive Simulation]
Find out how to insert and remove a nano SIM card from your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Inserting and Removing a microSD Card
[Interactive Simulation]
Discover how to put and remove a microSD card into your Samsung Galaxy S7 edge to add memory for photos, videos, music, documents and more.
Why are my HD voice and video not working?
[Community]
I have a galaxy s7 and i cannot get the HD video and voice calling to work. I have it turned on under settings and it shows as activated on my account, I have restarted my phone and even gone as far as doing a factory reset but it still doesnt work. It jumps to 1x whenever i make any calls and will not...
Why can't I send text messages with a local SIM card?
[Community]
Hi there, Hope my upping a two-year old (unsolved!) problem is okay here. I have the same issue with a Verizon SIM-unlocked Samsung Galaxy S7. A friend of mine came from the US for a couple of weeks, installed a local SIM-card, but cannot send SMS messages. She is using Message+ app for messaging...

Social Networking

Samsung Galaxy S7 edge Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your Samsung Galaxy S7 edge to help protect your account.
Samsung Galaxy S7 edge Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your Samsung Galaxy S7 edge.

Sounds, Volume & Audio

Set Ringtones - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Resolve Volume Issues
[Device-Specific Instructions]

Starter Mode

Samsung Galaxy S7 edge Simulator: Accessing and Clearing the Notification Panel
[Interactive Simulation]
Discover how to access and clear the notification panel while in Easy mode on your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Adding and Removing Apps from Favorites
[Interactive Simulation]
Find out how to set up the Favorite Apps screen while in Easy mode on your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Adding and Removing Contacts from Favorites
[Interactive Simulation]
Learn how to set up the Favorite Contacts screen in Easy mode on your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Making a Phone Call
[Interactive Simulation]
Discover how to make a phone call in Easy mode on your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens in Easy mode on your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Switching Back to Standard Mode
[Interactive Simulation]
See how to switch back to Standard mode from Easy mode on your Samsung Galaxy S7 edge.
Samsung Galaxy S7 edge Simulator: Switching to Easy Mode
[Interactive Simulation]
Learn how to switch to Easy mode for simplified Home screens on your Samsung Galaxy S7 edge.

Status Indicators/Lights

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Garbled Message
[Device-Specific Instructions]
Can I Transfer My Text Messages To My New Device?
[Community]
Hello: was wondering is there any way I can transfer my text messages from my old phone to my new phone?  Also I have a lot saved up on my Memo icon and would like to transfer that too.  I had a Samsung S5 and got the S7 now. Please help. Thanks,Mary
Can I print text messages from a year ago?
[Community]
How do I print text messages from about a year ago?
How Do I Change My Default Messenger On My Galaxy S7?
[Community]
Why am i asked if i want to change my default messenger when using text messenging
How Do I Remove A Profile Pic In Messaging?
[Community]
How can I remove the avatar/profile picture option? I don't need these circles in my Conversations list or with Contacts. They just take up space. I've looked in the Customize section, but didn't see the option to remove these. Thanks.
How Do I Set Up Hands free Texting?
[Community]
I am trying to find a way to send and receive text messages hands free in the car.  My windows phones always did so automatically.  I drive a lot and it is much safer to use hands free.
How Do I Stop My Phone From Freezing When Typing?
[Community]
Kb freezes when typing, any fix
How do I Set up talk to text?
[Community]
How do I enable talk to text on my Galaxy S7.  I could do it on my old Galaxy but it does not do it on the new phone?
How do I add new words to the dictionary to avoid poor auto correct?
[Community]
How do I add new words to the dictionary to avoid poor auto correct?
How do I add subject lines to messages?
[Community]
I have a new S7 (Apr2016) with same subject problem. How do I add subject to Message
How do I change a mass text to a group message?
[Community]
I've had a group message with my classmates for the longest time and I would normally receive most of everybody's replies within that one message. I could send a reply and everybody would see it on the group message. Now, it keeps sending my replies as individual messages to everybody. It's classified...
How do I change the font size on my text messages?
[Community]
suddenly the font on all my texts in message  shrunk. how do I change font size?
How do I create text messages with voice?
[Community]
I upgraded from an old Droid to Samsung S7. On the new phone, there is no feature to dictate a text rather than typing. The microphone icon creates an audio text message. Is there an app that will allow me to dictate my text messages?
How do I disable text read receipts on my S7 edge?
[Community]
How do i block/disable text read receipts on S7 edge? Or change delivery reports?
How do I remove someone from a group text?
[Community]
I sent out a group text using my galaxy s7 message+. how can I remove a recipient so they stop getting messages?
How do I transfer a text conversation from my device to my computer?
[Community]
I would like to transfer a conversation (text messages) from my Galaxy phone to computer.I thought the phone instructions said this was possible, but I can't find the directions.How do I do this? This is an entire text conversation I need to put onto a hard copy. Computer to printer I hope.Cananyone help?...
Is There A More Basic Text Messaging App For My Galaxy s7?
[Community]
I don't like the messager  app. Is there a app that resembles the one I had on my old flip phone
Is it possible to have replies to a group text come only to me?
[Community]
Is there a way to send a group text as split threads for each person so that any reply comes to me only without everyone else in the group seeing the reply?
Text Message Signature - Android™
[Device-Specific Instructions]
What is the difference between messages and Verizon messages+?
[Community]
What is the difference between Message and Message+? I use Message+ and I was wondering if there's a way that I can change the notification sound for just the Message+
Where is voice to text option?
[Community]
I just got a new S7 edge and can't seem to find how to get the mic button to show on keyboard so I can use voice to text.  Help?
Why Are My Texts Being Displayed On My Corporate Email Server?
[Community]
My Galaxy S7 died, I received a replacement S7 in the mail and had the Verizon store help me transfer info from my old phone to the replacement.Now my texts are being displayed on my corporate email server. Not sure how to remedy this.Thanks in advance!Alan2017
Why Won't Pictures Attach To Texts?
[Community]
When using Verizon Messages, when I hit the plus sign, I can attach pictures from the gallery or other sources, but not from "image search".  It has worked ever since I bought my S7, and worked fine on my S5, but now it won't work.  I've tried to restart the phone. I restored Verizon Messages...
Why are text notifications blocked from a single contact?
[Community]
For one contact there is a speaker icon with an x by it, and I don't get notifications of incoming text from this contact (only this one contact.) Can't find how to fix the issue
Why don't I get text message notifications?
[Community]
My S7 edge has stopped notifying me of texts only though I have all settings on (to my knowledge). I am getting a notification of emails etc., just not texts

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use the Edge Screen on Your Samsung Galaxy S7 edge from Verizon
[Video]
This video shows how to use People Edge and Night Clock on your Samsung Galaxy S7 edge from Verizon.
Length: 2:13
Access Menus with Long Press - Android®
[Device-Specific Instructions]
Can Anyone Explain The Voice Commands For My Galaxy S7?
[Community]
Two questions- When you say OK GOOGLE to this phone does it make a tone sound before you start speaking? Voice commands - will it not only send text messages but will it also read new ones to me when asked?
How Do I Delete Music Off Of My Device?
[Community]
How do I delete music from my Samsung galaxy s7
How Do I Transfer Music From Media Player 10 To Galaxy S7 Edge?
[Community]
I have tried to do this, which was easier a few years ago. Nothing suggested works for me now- I cannot see the USB icon on my phone. Is there something basic I might be doing wrong?thanks
How do I transfer content from a Galaxy S7 to a PC?
[Community]
Can anyone help with the transfer of pictures from my samsung S7 to a pc (using a USB cable?)
Samsung Galaxy S7 edge Simulator: Finding More Help
[Interactive Simulation]
Discover how to find videos and tutorials to learn more about using your Samsung Galaxy S7 edge.
Where Can I Find The Serial Number On My Galaxy S7?
[Community]
I am looking for serial #  How do I find it?
Why Is My Device So Hot After Recent System Update?
[Community]
The recent system update made my phone too hot to handle, literally. Is this normal, or should I be concerned?

Visual & Hearing Accessibilit

How do I turn off repeat notifications on my Samsung 7?
[Community]
How do I turn off repeat notifications on my Samsung 7?
Where is voice to text option?
[Community]
I just got a new S7 edge and can't seem to find how to get the mic button to show on keyboard so I can use voice to text.  Help?

Visual & Hearing Accessibility

TTY Settings - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Turn TalkBack On / Off - Android®
[Device-Specific Instructions]

Wallpapers/Theme

Samsung Galaxy S7 edge Simulator: Changing the Wallpaper
[Interactive Simulation]
Learn how to change the background of the Home screen on your Samsung Galaxy S7 edge.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verizon LTE Advanced FAQs
[FAQs]
Verizon LTE Advanced is the next gen network, powering the nation's largest and fastest 4G LTE network, now available in more than 450 cities from coast to coast.
Verify LTE Advanced Devices
[Device-Specific Instructions]
How to set my device to download over wi-fi only?
[Community]
I went over my data usage for the first time ever this month, I switched to  Galaxy S7 from S4 this month so I know this is the issue. I can't find a way to set it to download, etc. over wifi only. Also, for some reason my wifi connects and disconnects all the time, several times an hour. My s4 never...
Samsung Galaxy S7 edge Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your Samsung Galaxy S7 edge to connect to a Wi-Fi network, so you can access the Internet without using data.
Samsung Galaxy S7 edge Simulator: Using QuickConnect
[Interactive Simulation]
Find out how to use QuickConnect on your Samsung Galaxy S7 edge.
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
What is the best way to use Skype?
[Community]
If I want to use this app but not suckered up all my data, what is the best way to utilize? If I can only use at home on wi-fi network or ?
Why Can't My Wi-Fi Find My Ip Address?
[Community]
wifi wouldn't connect to home router, said it can't find the ip address?? it was working?
Why can't I install any apps from the google play store?
[Community]
Upgraded from S5 and used Smart Switch. No apps came over during the transfer. No problem, I'll reinstall them, right? Well, I was able to install a few - Facebook, Twitter - but after that things just hang on 'downloading' . What is wrong with this phone? Thinking of taking it back and just keeping my...
Why don't play store application updates work over Wi-fi?
[Community]
On Galaxy S7, in play store application updates do not work over Wifi. It works over mobile network(4G) but that would eat into the download limits. Any idea why playstore app updates fail only on Wifi?  Wifi works fine for everything else.
Why won't my Galaxy 7s connect to my network extender?
[Community]
My Galaxy 7s won't connect to my Verizon Network Extender. Galaxy 5s connects to the extender fine. I did read something about having a 4g signal and having these connection problems with the phone. I turned off the Advanced Calling, which is the only advice I've seen, but it didn't help. My...

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