Samsung Galaxy S9 - Support Overview

Find device-specific support and online tools for your Samsung Galaxy S9.

Filter all topics below.


Bixby

Disable or Enable Bixby Key - Samsung

Here's how to disable or enable the Bixby key on your Samsung device.

Disable or Enable Bixby Voice - Samsung

Here's how to disable or enable Bixby voice on your Samsung device.

Set Up and Use Bixby - Samsung (Android 10.x)

Here's how to set up and use Bixby on your Samsung (Android 10.x) smartphone.

Set Up and Use Bixby - Samsung (Android™ 9.x)

Here's how to set up and use Bixby on your Samsung (Android 9.x) smartphone.

Device Switch

BlackBerry - BlackBerry Content Transfer - Android™

To transfer content between an Android and a Blackberry OS10 device, check out this info.

Download and Install - BlackBerry Content Transfer - Android™

Here's how to download and install BlackBerry content transfer.

Field Force Manager

Download and Install Field Force Manager - Android™

Here's how to install Field Force Manager on your Android smartphone.

Field Force Manager FAQs

Learn about Field Force Manager, a service that helps you monitor and communicate with your workers in the field.

General

Airtime usage when removing or canceling applications

Here's info on how airtime charges may apply when removing Media Center / Get It Now apps.

Allow App Installation from Unknown Sources - Android™

Here's how to download apps from sources other than the Google Play store.

Allow App Installations from Unknown Sources - Samsung

Here's how to download apps on your Samsung device from sources other than the Google Play Store.

Check Apps Reviewed by Verizon Wireless

Here's how to run a health check on your device to make sure everything's in order.

Google Play™ Store - Clear App Cache and Data

If your Android device runs slow, crashes or resets, or apps freeze, here's how to clear cached data.

Google Play™ Store - Contact App Developers

Here's how to report problems or submit suggestions for apps on your Android smartphone / tablet via the Play Store.

Google Play™ Store - Request Refund for Downloaded App

Here's how to request a refund for a downloaded Play Store app.

Google Play™ Store - Uninstall Apps

Here's how to uninstall apps via the Google Play Store on your Android device.

Google Play™ Store - View Recent Apps

Here's how to view Play Store apps you've recently downloaded or updated.

My Media Retrieval FAQs

Learn about My Media Retrieval for retrieving games, Verizon apps and Ringtones obtained through Get It Now, Media Store or the Verizon Tones app.

Samsung Galaxy S9 / S9+ - Clear App Cache

Here's how to clear cached data if your Galaxy S9 / S9+ runs slow, crashes or resets or apps freeze.

Samsung Galaxy S9 / S9+ - Enable / Disable App

Here's how to turn pre-installed apps on your Galaxy S9 / S9+ on or off.

Samsung Galaxy S9 / S9+ - Turn App Permissions On / Off

Here's how to turn permissions for installed apps on your Galaxy S9 / S9+ on or off.

Samsung Galaxy S9 / S9+ - Uninstall Apps

Here's how to remove or delete apps if your Galaxy S9 / S9+ is unresponsive, freezes or an app won't open.

Samsung Galaxy S9 / S9+ - View, Open or Close Recently Used Apps

Here's how to view, open or close recently used apps on your Galaxy S9 / S9+.

Turn App Notifications On / Off - Android™

Here's how to turn app notifications on or off on an Android device.

Turn Emergency Mode On / Off - Samsung

Here's how to conserve battery on your Samsung device if you're in an emergency situation.

Google Pay

Google Pay® - Add a Gift Card

Here's how to add a gift card to Google Pay.

Google Pay® - Add a Loyalty / Rewards Program

Here's how to add a loyalty or rewards card to Google Pay.

Google Pay® - Edit Card Info

Here's how to edit card info via the Google Pay app.

Google Pay® - Initial Setup - Add a Payment Card

If you're adding a card during the initial setup of Google Pay, view this info.

Google Pay® - Make an In-Store Purchase

Here's how to make an in-store purchase with Google Pay.

Google Pay® - Redeem a Gift or Loyalty Card

Here's how to redeem a gift or loyalty card with Google Pay.

Google Pay® - Remove a Card

Here's how to remove your card info from the Google Pay app.

Google Pay® - Set Default Payment Card

Here's how to set your default payment method in Google Pay.

Google Play Store

Google Play™ Store - Install Apps

Here's how to install / download apps from the Google Play Store on your Android device.

Google Play™ Store - Manage Notification Settings for App Updates

Here's how to update app notifications from the Google Play Store on your Android device.

Google Play™ Store - Update Apps

Here's how to manually or automatically update your Play Store apps. You can also avoid data charges by updating apps over a Wi-Fi connection.

Samsung Galaxy S9 Simulator: Downloading an App or Widget

Discover how to search for and download an app or widget in Google Play™ Store on your Samsung Galaxy S9.

Samsung Galaxy S9 Simulator: Uninstalling an App or Widget

A visual walkthrough for uninstalling an app or widget from your Samsung Galaxy S9.

IBM MaaS 360

Top Ten Support Requests & Resources - IBM MaaS360

Here are the top ten support requests & resources for the MaaS360.

Kickbit

Download and Install - Kickbit

Here's how to install the Kickbit app on your iOS or Android device.

Usage and Settings - Kickbit

Here's how to view usage (activities, rewards, etc.) and modify settings for your Kickbit account.

Maps

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Samsung Galaxy S9 Simulator: Searching Locally in Google Maps™

Learn how to find places around you in a chosen category using Google Maps on your Samsung Galaxy S9.

Samsung Galaxy S9 Simulator: Using Turn-by-Turn Navigation in Google Maps™

A visual guide on how to navigate to a location using Google Maps on your Samsung Galaxy S9.

Samsung Galaxy S9 Simulator: Viewing Current Traffic in Google Maps™

A visual guide for how to add layers to Google Maps to view current traffic on your Samsung Galaxy S9.

My Numbers

My Numbers app - Add An Existing Number

Here's how to add an existing number to the My Numbers app.

My Numbers app - Call History

Here's how to view your recent call history on the My Numbers app.

My Numbers app - Call a Number

Here's how to call a number on the My Numbers app.

My Numbers app - Check Voicemail

Here's how to check Voicemail via the My Numbers app.

My Numbers app - Delete Messages

Here's how delete messages or a contact's call history from the My Numbers app.

My Numbers app - Manage Auto Reply

Here's how to set an auto reply for your subscription on the My Numbers app.

My Numbers app - Manage Number Settings

Here's how to manage number settings for your subscriptions on the My Numbers app.

My Numbers app - Manage Subscriptions

Here's how to add numbers and manage subscriptions for the My Numbers app.

My Numbers app - Manage Voicemail Greeting

Here's how to manage the Voicemail greeting for your subscriptions via the My Numbers app.

My Numbers app - Set Up a Number

Here's how to authenticate a number on the My Numbers app.

My Numbers app - Turn Do Not Disturb On / Off

Here's how to turn Do Not Disturb for the My Numbers app on or off.

My Verizon app

My Verizon app - Android™ - Device Health Check

Here's how to check indoor coverage and identify / fix common issues on your Android device via the My Verizon app.

My Verizon app - International Ready Check

Use the International Ready Check to determine if your device can be used while traveling internationally.

My Verizon app - Manage International Plan and View Usage

Here's how to manage international plans and view international data usage via the My Verizon app.

My Verizon app - Sign Up for Share Name ID

Here's how to sign up for Share Name ID via the My Verizon app.

Roadside Assistance

Access Roadside Assistance - Android™

Here's how to set up and log in to roadside assistance on your Android device.

Roadside Assistance - Android™ - Download and Install App

Here's how to download and install the Roadside Assistance app on your Android smartphone.

Roadside Assistance - Android™ - Locate Service Center

Here's how to search for a service center with your Android device while in the Roadside Assistance app.

Roadside Assistance - Android™ - Place an Emergency Call

Here's how to place an emergency call on your android device while in the roadside assistance app,

Roadside Assistance - Android™ - Register a Vehicle

Here's how to register a vehicle on your Android device using the Roadside Assistance app.

Roadside Assistance - Android™ - Request Assistance

Here's how to request assistance using the Roadside assistance app on your Android device.

Roadside Assistance - Android™ - Sign Up for Service

Here's how to register for Roadside Assistance from your Android smartphone.

Roadside Assistance - Android™ - Find Your Location

Here's how to find your current location via the Roadside Assistance app on your Android smartphone.

Roadside Assistance - My Verizon app - Cancel Subscription

Here's how to cancel your Roadside Assistance service through the My Verizon app.

SideSync

Install SideSync - Samsung Smartphone

Here's how to install SideSync on your Samsung smartphone.

VZ Navigator

Samsung Galaxy S9 Simulator: Navigating to a Location

Discover how get directions to a location using VZ Navigator® on your Samsung Galaxy S9.

Samsung Galaxy S9 Simulator: Searching Locally

Learn how to search for a local location using VZ Navigator® on your Samsung Galaxy S9.

Samsung Galaxy S9 Simulator: Viewing Current Traffic

An interactive guide for how to add layers to VZ Navigator® to view current traffic on your Samsung Galaxy S9.

VZ Navigator® - Android™ - Download and Install App

Here's how to install the VZ Navigator app on your Android device.

VZ Navigator® - Website - Manage Favorites

Here's how to add, edit or delete your favorite locations via the VZ Navigator website.

VZ Navigator® - Website - Search Nearby a Location

Here's how to use the VZ Navigator website to search for something (e.g., sporting goods, clothing, restaurants, etc.) in a nearby location.

Verizon Cloud

Samsung Galaxy S9 Simulator: Backing Up Call History and Messages

A visual guide for how to back up call history and messages with Verizon Cloud on your Samsung Galaxy S9.

Samsung Galaxy S9 Simulator: Backing Up Contacts

Discover how to back up your contacts with Verizon Cloud on your Samsung Galaxy S9.

Samsung Galaxy S9 Simulator: Backing Up Photos, Videos, Music and Documents

Learn how to back up photos, videos, music and documents with Verizon Cloud on your Samsung Galaxy S9.

Samsung Galaxy S9 Simulator: Downloading Files from Verizon Cloud

An interactive guide on how to download files from Verizon Cloud to your Samsung Galaxy S9.

Samsung Galaxy S9 Simulator: Restoring Content to Your Device

Learn how to restore content to your Samsung Galaxy S9 with Verizon Cloud.

Samsung Galaxy S9 Simulator: Reverting to a Free Backup Storage Plan

Find out how to revert your Verizon Cloud backup storage plan using your Samsung Galaxy S9.

Samsung Galaxy S9 Simulator: Setting Up Verizon Cloud

An interactive guide on how to set up Verizon Cloud to back up content on your Samsung Galaxy S9.

Samsung Galaxy S9 Simulator: Upgrading Your Storage Space for a Paid Storage Plan

Learn how to upgrade your existing plan to a paid storage plan using Samsung Galaxy S9 with Verizon Cloud.

Samsung Galaxy S9 Simulator: Upgrading to a Paid Backup Storage Plan

Find out how to get more storage for your Verizon Cloud account using your Samsung Galaxy S9.

Verizon Cloud - Android Smartphone - Manage Photos / Videos

Here's how to manage photos and videos on your Android smartphone with Verizon Cloud.

Verizon Cloud - Android™ - Manage Photo Stories

Here's how to manage your photo stories on Verizon Cloud with your Android smartphone.

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Verizon Cloud - Android™ Smartphone - Create a Profile

Here's how to create your profile in Verizon Cloud on your Android Smartphone.

Verizon Cloud - Android™ Smartphone - Delete Shared Media

Here's how to delete shared media or content on Verizon Cloud with your Android smartphone.

Verizon Cloud - Android™ Smartphone - Install and Configure App

Here's how to install and configure Verizon Cloud on your Android smartphone.

Verizon Cloud - Android™ Smartphone - Manage Documents

Here's how to open, download, delete and restore documents and create favorites in Verizon Cloud on your Android Smartphone.

Verizon Cloud - Android™ Smartphone - Manage Music

Here's how to manage your music on the Verizon Cloud with your Android smartphone.

Verizon Cloud - Android™ Smartphone - Manage Settings

Here's how to manage Verizon Cloud backup settings on your Android smartphone.

Verizon Cloud - Android™ Smartphone - Print Pictures

Here's how to print pictures from Verizon Cloud on your Android smartphone.

Verizon Cloud - Android™ Smartphone - Reset App

Here's how to reset your Verizon Cloud app on your Android smartphone.

Verizon Cloud - Android™ Smartphone - Restore Content

Here's how to restore content on your Android smartphone using Verizon Cloud.

Verizon Cloud - Android™ Smartphone - Share Media

Here's how to share Verizon Cloud content from your Android smartphone.

Verizon Cloud - Android™ Smartphone - Sync Media

Here's how to initiate a sync with Verizon Cloud from your Android smartphone.

Verizon Cloud - Android™ Smartphone - View Storage Meter / Upgrade Memory

Here's how to view or increase your Verizon Cloud storage space on your Android smartphone.

Verizon Cloud - Website - Delete Files in the Trash Can

Here's how to delete your files from the trash can on Verizon Cloud via the website.

Verizon Messages

Samsung Galaxy S9 Simulator: Attaching a Video to a Text

Discover how to send a video message using your Samsung Galaxy S9.

Samsung Galaxy S9 Simulator: Forwarding a Text

See how to forward a text message using your Samsung Galaxy S9.

Samsung Galaxy S9 Simulator: Replying to a Text

Learn how to reply to a text message on your Samsung Galaxy S9.

Samsung Galaxy S9 Simulator: Sending a Text

Find out how to send a text message using your Samsung Galaxy S9.

Samsung Galaxy S9 Simulator: Sending a Text to Multiple Contacts

Find out how to send a text message to a group of your contacts from your Samsung Galaxy S9.

Samsung Galaxy S9 Simulator: Using Voice-to-Text

An interactive how-to guide for sending a text message with your voice on your Samsung Galaxy S9.

Verizon Messages (Message+)

Install Verizon Messages - Android Smartphone

Here's how to install the Verizon Messages (Message+) app on your Android smartphone.

Mute / Unmute Messages

Here's how to mute or unmute a conversation on your smart device.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Smart Switch Replaces Verizon Messages (Message+) on New Android Devices FAQs

Smart Switch is replacing Verizon Messages (Message+) as the default messaging app on several Samsung Galaxy devices. Learn how to use Smart Switch or how to reactivate the Verizon Message+ app.

Verizon Messages (Message+) FAQs - Texting App

Use the Verizon Message+ texting app to sync messages across devices, send picture video messages and make calls on a tablet over Wi-Fi or the Verizon network.

Verizon Messages - Android Smartphone - Create a Group

Here's how to create a group contact list using the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Smartphone - Delete Messages

Here's how to delete messages from the Verizon Messages (Message+) app using your Android smartphone.

Verizon Messages - Android Smartphone - Initial Setup

Here's how to set up the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Smartphone - Manage Auto Reply

Here's how to manage auto-reply via the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Smartphone - Manage Settings

Here's how to configure settings for the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Smartphone - Manage Text Message Signature Settings

Here's how to enter or edit your Verizon Messages (Message+) signature from your Android smartphone.

Verizon Messages - Android Smartphone - Restore Messages

Here's how to restore messages via the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Smartphone - Save Picture / Video Attachment

Here's how to save a picture or video attachment to the gallery via the Verizon Messages app on your Android smartphone.

Verizon Messages - Android Smartphone - Send a Message with Glympse Attachment

Here's how to share your location using a Glympse message via the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Smartphone - Turn Driving Mode On / Off

Here's how to configure Driving Mode settings for the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Smartphone - Turn Group Messaging On / Off

Here's how to set up group messaging via the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Smartphone - Turn Read Receipts On / Off

Here's how to receive delivery confirmation for sent messages via Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Smartphone - View / Disconnect Paired Devices

Here's how to view or disconnect paired devices from the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Smartphone - View Text Messages

Here's how to view messages from via the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android® - Send a Message with eGift Attachment

Here's how to send an eGift attachment via Verizon Messages (Message+) from your Android device.

Verizon Messages - Android™ - Save Message to SD (Memory) Card

To save messages to an SD (Memory) Card via Verizon Messages (Message+), view this.

Verizon Messages - Android™ - Send a Data eGift

Here's how to send a data eGift via Verizon Messages (Message+) from your Android device.

Verizon Messages - Android™ - Uninstall

To uninstall the Verizon Messages (Message+) app from your Android device, view this.

Verizon Messages - Android™ - Video Trimmer

To use the Verizon Messages (Message+) video trimmer, check out this info.

Verizon Messages - Android™ Smartphone - Send Message with Yahoo Search Attachment

Here's how to send message with Yahoo Search attachment when using Verizon Messages on your Android smartphone.

Verizon Messages - Android™ Smartphone - Send a Message

For message types you can send from your Android smartphone via Verizon Messages (Message+), view this.

Verizon Messages - Android™ Smartphone - Send a Message with Audio Attachment

To send an audio attachment from your Android smartphone via Verizon Messages (Message+), view this info.

Verizon Messages - Android™ Smartphone - Send a Message with Collage Attachment

Here's how to send message with collage attachment when using Verizon Messages on your Android smartphone.

Verizon Messages - Android™ Smartphone - Send a Message with Contact Card

To send a contact card via Verizon Messages (Message+), from your Android smartphone, view this info.

Verizon Messages - Android™ Smartphone - Send a Message with Emoji Attachment

To send emoji via Verizon Messages (Message+), from your Android smartphone, view this info.

Verizon Messages - Android™ Smartphone - Send a Message with Picture Attachment

To send a picture message from your Android smartphone via Verizon Messages (Message+), view this info.

Verizon Messages - Android™ Smartphone - Send a Message with Places Attachment

To send a Place attachment via Verizon Messages (Message+) from your Android smartphone, view this info.

Verizon Messages - Android™ Smartphone - Send a Message with Postcard Attachment

To send a postcard attachment from your Android smartphone via Verizon Messages (Message+), view this info.

Verizon Messages - Android™ Smartphone - Send a Message with Recorded Audio

To send a recorded audio message via Verizon Messages (Message+), from your Android smartphone, view this info.

Verizon Messages - Android™ Smartphone - Send a Message with Video Attachment

To send a video attachment via Verizon Messages (Message+), from your Android smartphone, view this info.

Verizon Messages - Android™ Smartphone - Turn Off Auto Reply

To turn off auto reply for the Verizon Messages (Message+) app, view this info.

Verizon Messages - Android™ Smartphone - Turn On Auto Reply

To turn on auto reply for Verizon Messages (Message+) from your Android smartphone, view this.

Verizon Messages - Android™ Tablet - Set Up Glympse

To set up Glympse via the Verizon Messages (Message+) app on your Android device, view this info.

Verizon Tones

Download and Assign Ringback Tones - Verizon Tones - Android™

Here's how to download and assign Ringback Tones via the Verizon Tones app on your Android device.

iMessage

Unable to Receive Text Messages from Apple Devices

If you've switched from an Apple to a non-Apple device, this troubleshooting info could help resolve messaging problems.

iTunes

Apple® Article - iPhone, iPad, or iPod not recognized in iTunes for Windows

If your iOS device won't connect to iTunes on your PC, view this info.

Syncing with iTunes

Here's how to sync the contacts, calendar, etc. on your iPhone /iPad with iTunes.

Syncing with iTunes - Info (Contacts, Mail Accounts, etc.)

Here's how to sync info (e.g., contacts, mail, etc.) with iTunes.

Syncing with iTunes - Media (Apps, Music, Movies, etc.)

Here's how to sync media (e.g., apps, music, movies, etc.) with iTunes.

Syncing with iTunes - Photos

Here's how to sync photos with iTunes.