Samsung Galaxy Tab A (8.0) - Support Overview

Find device-specific support and online tools for your Samsung Galaxy Tab A (8.0).

Filter all topics below.


A Troubleshooting Assistant

Samsung Galaxy Tab A (8.0) - Troubleshooting Assistant

This online tool will help you identify and resolve problems with your Samsung Galaxy Tab A (8.0).

App Issues

Samsung Galaxy Tab A (8.0) - Clear App Cache

Here's how to clear cached data if your Galaxy Tab A (8.0) runs slow, crashes or resets, or apps freeze.

Samsung Galaxy Tab A (8.0) - Enable / Disable App

Here's how to turn pre-installed apps on your Galaxy Tab A (8.0) on or off.

Samsung Galaxy Tab A (8.0) - Power Up in Safe Mode

Here's how to restart your Galaxy Tab A (8.0) into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

Samsung Galaxy Tab A (8.0) - Reset App

Here's how to reset apps if your Galaxy Tab A (8.0) crashes, resets or freezes.

Samsung Galaxy Tab A (8.0) - Restart in Safe Mode

Here's how to boot your Galaxy Tab A (8.0) into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

Samsung Galaxy Tab A (8.0) - Turn Automatic App Restore On / Off

Here's info on backing up and restoring app data on your Galaxy Tab A (8.0).

Test Device in Safe Mode - Android™

Safe Mode helps to determine if an app is causing your device to freeze / reset / run slowly.

Video: Do a Factory Data Reset to Troubleshoot Android Phone Problems
(length: 2:22)

Erase all information from your Android phone to help find and fix the problems. Watch this video to learn how to perform a factory data reset.
Length: 2:22

Video: Troubleshooting: Using Safe Mode with Android
(length: 2:38)

Learn how to reboot your phone into Safe Mode to resolve troubleshooting issues with applications and your operating system.
Length: 2:38

Battery & Power Issues

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Device Won't Turn On / Off - Samsung

Here's some info that helps if your Samsung device doesn't turn on or off.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Samsung Galaxy Tab A (8.0) - Extend Battery Life

Here are some tips on how to extend battery life on your Galaxy Tab A (8.0).

Samsung Galaxy Tab A (8.0) - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Galaxy Tab A (8.0).

Calling & Messaging Issues

Garbled Message

Here's some info that about garbled messages and ways to avoid them.

Samsung Galaxy Tab A (8.0) - Unblock SIM PIN

Here's how to unblock the SIM PIN for your Galaxy Tab A (8.0).

Video: Factors That Impact Your Wireless Signal
(length: 3:00)

Having issues with your wireless signal? Learn about the factors that impact it and the solutions to fix it.
Length: 3:00

Video: How to Make HD Calls on Android Smartphones
(length: 1:54)

HD Calling provides crystal clear calls over our 4G LTE network. Make and receive video calls, get Simultaneous Voice and Data and 6-Way conference Calling.
Length: 1:54

Video: How to Make Wi-Fi Calls on Android Smartphones
(length: 2:20)

Use an Internet connection to make and receive domestic or international calls over a Wi-Fi network, even if you're not in Verizon coverage areas.
Length: 2:20

Video: Troubleshooting: Visual Voicemail
(length: 4:16)

Trouble accessing your messages and voicemails? To start, try resetting your Voicemail App. Watch this video to learn how.
Length: 4:16

Email Issues

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

General

Samsung Galaxy Tab A (8.0) - Reset All Settings

If your Galaxy Tab A (8.0) crashes, resets or runs slow, or apps freeze or reset the device, view this.

Video: Getting the Best Performance from Your Android Smartphone
(length: 4:21)

Clean up your phone and get your Android working in tip-top shape with these simple steps.
Length: 4:21

Video: How to Transfer Content Between Your Computer and Your Android Smartphone
(length: 3:58)

Want to make more room on your phone? Learn how to transfer media from your smartphone to your computer with this video.
Length: 3:58

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Video: Preparing for International Travel
(length: 3:23)

Prepare for International Travel by choosing your own travel plan and turning on your devices travel settings.
Length: 3:23

Internet & Web Browser Issues

Samsung Galaxy Tab A (8.0) - Allow / Deny Data Roaming

Here's how to turn data roaming for your Galaxy Tab A (8.0) on or off.

Samsung Galaxy Tab A (8.0) - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Galaxy Tab A (8.0) to auto switch between Wi-Fi and mobile data.

Samsung Galaxy Tab A (8.0) - Manage Data Usage

Here's how to change the data usage cycle, view data usage and set data warnings and/or limits on your Galaxy Tab A (8.0).

Samsung Galaxy Tab A (8.0) - Reset Network Settings

Here's how to reset settings if your Galaxy Tab A (8.0) can't connect to data or send / receive messages.

Samsung Galaxy Tab A (8.0) - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Galaxy Tab A (8.0), view this info.

Samsung Galaxy Tab A (8.0) - View MAC Address

Here's how to view the Wi-Fi MAC address for your Galaxy Tab A (8.0).

Samsung Galaxy Tab A (8.0) - View Signal Strength

Here's how to view signal strength on your Galaxy Tab A 8.0.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Lost, Stolen or Damaged

Check for Physical Damage - Charging Ports

Here's how to help determine if your device has a damaged charging port.

Check for Physical Damage - Hardware Modifications

Here's how to determine your device has hardware modifications.

Check for Physical Damage - Screen

Here's how to help determine if your device has screen damage.

Check for Physical Damage - Separated Hinges

Here's how to help determine if your device has physical damage to the hinge.

Check for Water Damage

Here's how to help determine if your device has liquid damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Samsung Galaxy Tab A (8.0) - Check for Physical Damage

Here's how to help determine if your Galaxy Tab A (8.0) has liquid or other physical damage.

Samsung Galaxy Tab A (8.0) - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your Galaxy Tab A (8.0).

Samsung Galaxy Tab A (8.0) - View SIM Card Number

Here's how to view the SIM card number associated with your Galaxy Tab A (8.0).

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Software Issues

Samsung Galaxy Tab A (8.0) - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Galaxy Tab A (8.0) if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Samsung Galaxy Tab A (8.0) - Factory Data Reset (Powered On)

Here's how to reset your Galaxy Tab A (8.0) if the screen freezes or call, app, audio or sync issues occur.

Samsung Galaxy Tab A (8.0) - Install Device Software Update

Here's how to check for and install software updates on your Galaxy Tab A (8.0).

Samsung Galaxy Tab A (8.0) - Soft Reset

Here's how to restart your Galaxy Tab A (8.0) if it crashes and resets, freezes or runs slow.

Samsung Galaxy Tab A (8.0) - Soft Reset (Frozen / Unresponsive Screen)

Here's how to reset your Galaxy Tab A (8.0) if it's unresponsive, frozen or won't power on or off.

Samsung Galaxy Tab A (8.0) - View Software Version

Here's how to view the software version your Galaxy Tab A (8.0) is running.