Samsung SCH-u410 - Support Overview

Find device-specific support and online tools for your Samsung SCH-u410.

Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Synchronizing Music to the Phone with Windows® Media Player 10

Here's how to synchronize music to the phone with Windows® Media Player 10.

Take and Send a Picture to Online Album - Samsung SCH-u410

Here's how to take picture with your Samsung SCH-u410 and send it to online storage.

Transfer Contacts - Basic Phone to Basic Phone

Here's how to transfer your contacts from a basic phone to another basic phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Backup Assistant

Restore Contacts - Backup Assistant

Here's how to restore contacts with Backup Assistant.

Basics

How to Check Verizon Coverage in the US

Learn how to check for Verizon wireless coverage while in the US. Find steps to check coverage and determine what the indicators on your device mean.

Battery & Power

Insert Battery - Samsung SCH-u410

Here's how to insert the battery into your Samsung SCH-u410.

Master Reset - Samsung SCH-u410

Here's how to restore your Samsung SCH-u410 to factory default settings.

Remove Battery - Samsung SCH-u410

Here's how to remove the battery from your Samsung SCH-u410.

View Battery Info - Samsung SCH-u410

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Samsung SCH-u410.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Bluetooth® Discovery Mode - Samsung SCH-u410

Here's how to make your SCH u410 Bluetooth discoverable.

Delete Paired Bluetooth® Connection - Basic Phones

Here's how to delete a paired Bluetooth device from your Basic handset.

Ensure the Bluetooth Device is Compatible with the Bluetooth Handheld

Check out this info on Bluetooth device compatibility.

Send Contact via Bluetooth® - Samsung SCH-u410

Here's how to send a contact on your Samsung SCH-u410 via Bluetooth.

Turn Bluetooth® On / Off - Samsung SCH-u410

Here's how to turn Bluetooth for your Samsung SCH-u410 on or off.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Basic Phone

Here's how to answer call on your Basic phone while you're on another call.

Call a Number - Samsung SCH-u410

Here's how to place a call from your Samsung SCH-u410.

Compose Text With Numeric Keypad

Here's how to convert numbers to letters using a numeric keypad.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Manage DTMF Tones - Samsung SCH-u410

If you're calling into an automated system (e.g., Voicemail) from your Samsung SCH-u410 and your dialpad entries aren't recognized, view this info.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Turn Airplane / Standalone Mode On / Off - Non-Supported Devices

To turn Verizon network services on/off or if they aren't functioning on your mobile device, view this info.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Take and Save a Picture - LG Cosmos™ 3

Here's how to take and save a picture from your Cosmos 3.

Take and Send a Picture to Online Album - Samsung SCH-u410

Here's how to take picture with your Samsung SCH-u410 and send it to online storage.

Contacts

Add a Contact - Samsung SCH-u410

Here's how to add a contact on your Samsung SCH-u410.

Delete a Contact - Samsung SCH-u410

Here's how to remove a contact from your Samsung SCH-u410.

Edit a Contact - Samsung SCH-u410

Here's how to edit a contact on your Samsung SCH-u410.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Restore Contacts - Backup Assistant

Here's how to restore contacts with Backup Assistant.

Send Contact via Bluetooth® - Samsung SCH-u410

Here's how to send a contact on your Samsung SCH-u410 via Bluetooth.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

NAM Selection - Samsung SCH-u410

Here's how to switch your Samsung SCH-u410 between two different phone numbers that are programmed into it.

System Select - Samsung SCH-u410

Here's how to change the network mode selection setting on your Samsung SCH-u410.

Turn Standalone Mode On / Off - Samsung SCH-u410

To turn Verizon network services on/off or if they aren't functioning on your Samsung SCH-u410, view this info.

Email Issues

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Email/Gmail

Access MSN (Hotmail), Yahoo, or AOL Email Account with Mobile Web

Here's how to access an MSN (Hotmail), Yahoo, or AOL email account with Mobile Web.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

My Verizon Website - Internet Spam Blocking

Here's how to permanently block text message spam sent from email addresses, domains or text nicknames.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Activate Mobile Web Service

Here's how to activate Mobile Web on your 3G Basic Phone.

Browsing the Internet with Mobile Web

Here's how to use Mobile Web to browse the internet on your 3G Basic phone.

Cancel Mobile Web Subscriptions

Here's how to cancel mobile web subscriptions on your device.

Clear Temporary Internet Files - Samsung SCH-u410

If you're getting a 'page cannot be displayed' error or can't browse the internet on your Samsung SCH-u410, view this.

Clear Temporary Internet Files from the Browser

Here's how to clear temporary internet files (cache, cookies) from the browser.

Delete Temporary Internet Files and Cookies - Internet Explorer

Here's how to delete temporary Internet files and cookies in Internet Explorer.

Turn Browser Image Setting On / Off - Mobile Web

Here's how to turn the browser image setting for Mobile Web on or off.

Unsubscribe to Premium Content - Mobile Web

Here's how to cancel Mobile Web premium content subscriptions from your 3G Basic phone.

Internet & Web Browser Issues

Turn Standalone Mode On / Off - Samsung SCH-u410

To turn Verizon network services on/off or if they aren't functioning on your Samsung SCH-u410, view this info.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Lock, Unlock, Password & Security

Set Up Phone Lock - Samsung SCH-u410

Here's how to set up screen lock options on your Samsung SCH-u410.

Unlock Screen - Samsung SCH-u410

To unlock the screen on your Samsung SCH-u410, check out this info.

Memory/Storage

Check Memory - Basic Phone

Here's how to free up space if your basic phone runs slow / crashes, apps freeze or you can't save media.

Check Memory - Samsung SCH-u410

Here's how to free up space if your Samsung SCH-u410 runs slow / crashes, apps freeze or you can't save media.

Music

Install ActiveX® Controller for Macromedia Flash Player

Here's how to install ActiveX Controller for the Macromedia Flash Player.

Sync Music to the Phone with Windows® Media Player 11

Here's how to sync music to the phone with Windows Media Player 11.

Operating System & Software

View Software Version - Samsung SCH-u410

To view the software version your Samsung SCH-u410 is running, check out this info.

Sounds, Volume & Audio

Set Ringtones - Samsung SCH-u410

Here's how to set a ringtone on your Samsung SCH-u410.

Use Speakerphone - Samsung SCH-u410

To utilize the speakerphone functionality on your Samsung SCH-u410, view this info.

Volume Controls - Samsung SCH-u410

Here's how to adjust volume if your Samsung SCH-u410 doesn't vibrate or play sounds when receiving calls / messages.

Text & Multimedia Messaging

Auto Receive Messages - Samsung SCH-u410

Here's how to check settings on your Samsung SCH-u410 if you're not receiving your picture / video messages.

Create and Send a Text Message - VZAccess® Manager

Here's how to create and send a text message via VZAccess Manager.

Delete Messages - Samsung SCH-u410

Here's how to delete messages on your Samsung u410.

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Send Existing Picture via Messaging - Samsung SCH-u410

Here's how to send a saved picture from your Samsung SCH-u410 to a messaging recipient.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text Message Signature - Samsung SCH-u410

To add, remove or edit the text message signature on your Samsung SCH-u410, view this info.

Verizon Apps

Purchasing Games and Apps - Mobile Web

Here's how to purchase games and apps via Mobile Web.

Verizon Messages (Message+)

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Wi-Fi & Network

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55