Select Your Device
Apple® iPhone® 8 Plus
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LG G4™
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Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
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Droid Turbo in Ballistic Nylon
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V20™
Ellipsis™ Jetpack® MHS800L
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Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy S® 6 edge
Verizon 4G LTE Broadband Router
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Stylo™ 2 V
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Verizon Jetpack® 4G LTE Mobile Hotspot 890L
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LG Cosmos™ 3
DROID MAXX 2
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LG Optimus Zone™ 3 Prepaid
Hum+ by Verizon
Motorola moto z2 play
LG Terra™
GizmoPal™
PRIV™ by BlackBerry®
Samsung Galaxy S® III
DuraForce PRO with Sapphire Shield
Microsoft Lumia 735
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Verizon 4G LTE USB Modem 551L
Verizon Verizon SmartHub with Voice
Galaxy Tab E (8.0)
moto z2 force edition
Verizon Ellipsis® Jetpack® MHS900L
Moto G Play
Verizon 4G LTE USB Modem UML295
Casio G'zOne Commando®
DuraXV
Verizon Ellipsis® 10
Ellipsis™ Jetpack® MHS815L
BlackBerry® Bold™ 9930 smartphone
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DROID RAZR M by MOTOROLA
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Verizon Global USB Modem USB730L
LG Extravert™ 2
Samsung Convoy™ 3
Moto G™ by Motorola
ZenPad™ Z10
Brigadier™ by Kyocera
Microsoft Surface 3
LG G Vista
LG G2
LG K4™ LTE
moto e4 Prepaid
Kyocera DuraXV+
Casio G'zOne Ravine® 2
LG Exalt® LTE
Samsung Gear S3 frontier
Galaxy J3 Mission Prepaid
DROID 3 by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Apple® iPad® (9.7-inch)
LG Exalt™
HTC One® (M8)
iPad® Air 2
LTE Internet (Installed)
Verizon Wireless Home Phone T2000
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
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BlackBerry Classic
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HTC Desire® 530
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Verizon Wireless AirCard® 595
LG G Pad 8.3 LTE
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HTC One M9
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon Ellipsis™ 8 HD
Sony Xperia® Z3v
Galaxy Note® Edge
DROID ULTRA by MOTOROLA
Moto E™ Prepaid
Motorola moto e4 plus™ Prepaid
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
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Apple® iPad® mini with Retina display
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DROID TURBO 2 - Designed by You
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Gear S2
BlackBerry® Q10 smartphone
Nokia Lumia 928
Apple® iPad Pro® (9.7-inch)
Nexus 6
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iPad® mini 4
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LG Octane™
Verizon Wear24™
Verizon Wireless USB760 Modem
ASUS ZenPad™ Z8s
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G Pad™ 10.1 LTE
Humx
Moto X™ (2nd Gen.)
LG Vortex™
Samsung Galaxy Tab® 2 (7.0)
G Pad™ 7.0 LTE
LG Cosmos™ 2
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID RAZR by MOTOROLA
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LG G Pad™ X8.3
Samsung Intensity™ III
Nokia Lumia 822
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Motorola RAZR V3m
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Verizon GizmoTab™
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HTC One® (M8) for Windows®
Ellipsis® Kids
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BlackBerry® Tour™ 9630 smartphone
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iPad® mini 3
DROID DNA by HTC
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Verizon Wireless USB720 Modem
Samsung Alias™ 2
Transpyre™ Prepaid
Delphi Connect with 4G LTE Mobile Hotspot
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DROID X2 by MOTOROLA
DROID 4 by MOTOROLA
BlackBerry® Bold™ 9930 smartphone without camera
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LG VX5500
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Apple® iPad® with Retina display
Verizon Wireless UMW190 Global USB Modem
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Pantech Breakout™
DROID RAZR HD by MOTOROLA
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Lancet™
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Verizon Wireless AirCard® 595U USB Modem
Sony Xperia® Z2
Nokia Lumia 2520
LG enV® TOUCH
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Verizon Wireless UM175 USB Modem
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Hydro ELITE by KYOCERA
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Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Google Nexus 7
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Spectrum™ 2 by LG
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Intuition™ by LG
Casio G'zOne Rock™
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Verizon Wireless UM150 USB Modem
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Pantech Caper™ Prepaid
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Samsung ATIV SE™
Delphi Connect
Verizon Wireless CDM8975
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Pantech Crux™
Samsung SCH-a870
Samsung SCH-u430
Motorola W315
Samsung FlipShot®
BlackBerry Classic Non-Camera
Spectrum™ by LG
LG Dare™
Motorola MOTOKRZR K1m
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Escapade®
LG VX6100
LG Ally™
DROID PRO by MOTOROLA
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola V325
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Samsung SCH-a670
Samsung SCH-u540
Verizon Wireless Coupe™
LG Clout™
LG VX3200
LG Enlighten®
Verizon Wireless V740 ExpressCard
Sierra Wireless AirCard® 555D
HP® Mini 1151NR Netbook
LG VX5200
Samsung Omnia® II
Verizon Wireless Salute™
Revolution™ by LG
LG enV®
Motorola E815
LG Chocolate® 3
Sierra Wireless AirCard® 580
LG VX8700
LG Optimus Exceed™
Motorola V60s
Casio EXILIM
Motorola XOOM™
Nokia 6205
Luge™ by Motorola Prepaid
LG Versa™
Samsung SCH-a310
HTC Trophy™
Nokia 2705 Shade™ Non-Camera
Motorola RAZR V3m in Gray
Motorola MOTO™ Z6c World Edition
Verizon AD3700 Global USB Modem
HTC Rezound™
G'zOne Boulder™ Black and Silver
Casio G'zOne Ravine® 2 Non-Camera
DROID ERIS by HTC
Samsung Rogue™
Verizon Wireless USB1000 Global USB Modem
Motorola RAZR V3c
Motorola MOTO™ Z6cx World Edition without Camera
LG VX3300
Samsung SCH-a650
LG VX4500
BlackBerry® Curve™ 9370 smartphone
Samsung Zeal™
Gateway® LT2016u Netbook
DROID R2D2 by MOTOROLA
Samsung SCH-a630
Samsung SCH-a950
Samsung Sway™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Motorola V710
Samsung Glyde™
Motorola V325i
Motorola Rival™
Nokia 2285
LG VX4650
Samsung Continuum™
Nokia 6015i Prepaid
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Samsung SCH-a850
LG V
Nokia 2705 Shade™
Motorola Entice™
LG VX6000
HP® Mini 110-3098NR Netbook
Compaq® Mini CQ10-688nr Netbook
Samsung Gleam®
Samsung SCH-u550
HP® Mini 311-1037NR Netbook
LG Glance™
Nokia 3589i
Samsung Omnia®
Verizon Wireless PN-300
Motorola Rapture™ VU30
Verizon Converged VOIP Device
Samsung SCH-a930
LG VENUS™
Nokia 6215i
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung Renown™
Verizon Wireless U630 PC Card
Nokia 6315i
Samsung SCH-n330
HP® Mini 210-1076NR Netbook
Motorola V325xi
Verizon Wireless Blitz® Prepaid
Nokia 6236i
HTC Touch Pro™
Motorola V276
Verizon Wireless V620
Nokia 2128i
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
LG VX8100
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Toyota Connected Car
Motorola C333
Jest™
KYOCERA DuraXVLTE
Motorola V60p
Lexus Connected Car
ASUS ZenFone™ V
Kyocera KX414
Motorola C343
HP® Pavilion dm1-3010nr Notebook
HP® Pavilion dm1-2010nr Entertainment Notebook
Verizon Wireless Adamant™
ZTE Blade™ Vantage Prepaid
Google Pixel 2
Google Pixel 2 XL
LG V30®

Security Image FAQs

General Information
  1. Criminals can create websites that look very similar to legitimate business websites. We want to take precautions to help you identify your Verizon Wireless online account. That's why the Security Image feature was added.

    A Security Image is an online security feature that's set up between your computer and Verizon Wireless, and ensures you that you are visiting Verizon Wireless' official website when you sign in.

    In order to help us protect your personal information, please follow these important security tips:

    • Always keep your login information safe. Never share your User ID, password or Security Image with anyone.

    • Choose a password that's difficult for someone else to guess, preferably a combination of letters and numbers that aren't related to your job or personal life. 

    • Don't write your password down or leave it in a place where it might be discovered. 

    • Change your password regularly.


  2. Once you've selected a Security Image for your account, it will appear every time you enter your User ID on the Sign In page for My Verizon. When you see your Security Image, you'll know that you're accessing an official Verizon Wireless website, not a fraudulent phishing website.



  3. After you select a Security Image, you can register your computer so that it will be recognized the next time you sign in. If your computer is recognized, you won't be required to answer a Secret Question.

    Your Security Image is associated with your computer and your User ID.



  4. You can change your security image online in My Verizon on your smartphone, tablet or computer.

    1. Go to the Change Security Image page. Prepaid customers, go to the Update Your Security Image page.

    2. Here you can pick a new security image and change your personal phrase. You cannot upload your own photo to be used as a security image. Tap or click the image you want as your new security image.

    3. Tap or click Change.

    You've successfully changed your security image.



  5. Phishing is a scam designed to steal personal information. Through fraudulent emails or text messages that appear to be from legitimate businesses, criminals attempt to get individuals to provide personal information, such as credit card numbers, user IDs, passwords, account details and other valuable information.

    You can use a Security Image to protect you from phishing scams.



Signing In
  1. If you set up your account before we implemented the Security Image feature, you may be prompted to select a new Secret Question(s). This is a security improvement to help protect against unauthorized access to your account.



  2. The Security Image is there to reassure you that you're on the Verizon Wireless website, not on a fraudulent website created by criminals attempting to steal your personal information. It's associated with your computer and your User ID.  

    Your Secret Question(s) helps us verify that it's you accessing your account, not an unauthorized user. If you access your account from a computer that hasn’t been registered with us, we'll ask you a Secret Question(s) to verify your identity and protect your account from anyone trying to access it without your permission.



  3. No, instead of a personal photo, we offer a selection of images that you can choose from for your Security Image.



  4. If you have a Security Image and Personal Phrase for My Verizon and you don't see them appear after you've entered your User ID or mobile number on the My Verizon Sign In page, do not enter your password or any other personal information on the following sign-in page. Instead, manually enter VerizonWireless.com in the address bar of your web browser to make sure you’re on the official Verizon Wireless website.



  5. Yes. However, always use care when signing in to My Verizon on public computers, such as those in libraries, Internet cafe or a friend's home. If you've set up a Security Image on your computer and later access My Verizon via another computer, we'll ask you to answer your Secret Question(s) to verify your identity.



  6. We recognize you by your User ID, your Password and the answer to your Secret Question(s). You can help us protect your personal information by creating complex passwords and by not sharing your User ID, Password, Security Image or answers to your Secret Questions(s) with anyone.



  7. You can register your work computer or any other computer with a Security Image. After answering your Secret Question, check the box to register your computer. The next time you sign in, we'll remember the computer and won't require you to answer a Secret Question.

    For your security, do not register any public or shared computer.

    Note: If you delete cookies on your computer, you'll be required to register your computer again.



  8. Each My Verizon user has a separate Security Image. My Verizon uses both your User ID and your computer to identify your Security Image. If you provide your User ID to your family and friends and they have access to your computer, they'll be able to see your Security Image when they attempt to sign in to My Verizon. However, they won't be able to complete the sign-in process unless you provide your password.

    Help us keep your online account secure by never sharing your User ID or Password with family and friends. In My Verizon, you can designate authorized users, such as Account Managers and Account Members, who can establish their own My Verizon online accounts with a unique User ID, Password and Security Image. With your authorization, they can then sign in using their own User ID and Password to manage your online account.



Password Reset
  1. If you forgot the answer to your Secret Question(s), click the Forgot Your Answer link to reset your Password. You'll be guided through steps to obtain a temporary Password and create a new Password and Secret Question.

    For your security, we recommend that you use a computer that has been registered, so you can identify your Security Image before you enter your temporary Password.



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