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How to set up payment arrangements

If you can't pay your bill on time you can set up a payment arrangement to avoid collections activity. You can choose to schedule a future payment by check or set up a promise to pay.

Note: You must be an Account Owner or Account Manager to set up a payment arrangement.

Select an option below to view step-by-step instructions:

Set up a Promise to Pay for an active Verizon account
    1. Open the My Verizon app.
    2. Tap the Menu icon in the top left and select Bill.
    3. Tap Make an advance payment.
    4. Scroll down and tap Promise to pay.
    5. Select Total amount due to pay the whole bill or select Other Amount and enter a payment amount.
    6. Enter a Payment date.
    7. Tap Promise.
    8. Review your payment arrangement and tap Make a promise to pay.


    1. Go to the Make a payment arrangement page on your smartphone, tablet or computer.
    2. Select Schedule a promise to pay.
    3. Select Total amount due to pay the whole bill or select Other Amount and enter a payment amount.
    4. Enter a Payment date.
    5. Tap or click Continue.
    6. Review your payment arrangement and tap or click Make a promise to pay.

    You have successfully set up a promise to pay arrangement.

    Note: Eligibility requirements may make promise to pay options unavailable (e.g., your account is paid in full). If you aren't eligible, details explaining why will display.



Set up a Promise to Pay - Inactive or disconnected account

    You can still pay your bill on our website if your account is inactive or disconnected, or if you can’t access My Verizon. We recommend signing in to My Verizon to pay your bill for a more personalized experience if you have a My Verizon account.

    1. Go to the Pay My Bill page on your smartphone or computer browser.
    2. Select your account type.
    3. Enter the requested information.
    4. Tap or click Login.
    5. Select a Payment option:
      • I will pay today.
      • I will schedule a payment by check.
      • I have already paid.
      • Schedule a promise to pay.
        • Enter a promise to pay amount.
        • Enter a promise to pay date.
    6. Tap or click Continue.
    7. Review your payment arrangement and tap or click Promise to Pay.

    You've successfully set up a promise to pay payment arrangement.



Schedule a future-dated payment arrangement
    1. Open the My Verizon app.
    2. Tap the Menu icon in the top left and tap Bill.
    3. Tap Make an advance payment.
    4. Enter the payment amount.
    5. Choose the date you want the payment made.
    6. Pick a saved payment method or add a new one.
    7. Tap Pay bill.

    Your payment will be applied on the date you provided. You've successfully scheduled a payment.



    1. Go to the Make a payment arrangement page on your smartphone, tablet or computer.
    2. Choose whether you want to pay with a saved checking account or enter a new checking account.
      • Saved checking account: Select the account from the dropdown.
      • New checking account: Enter the routing number and account number.
    3. Select a payment date.
    4. If this is a new checking account and you want to save it for future payments, select the Save for future payment box. You'll be able to choose this account from the dropdown next time you make a payment.
    5. Tap or click Continue.
    6. Review the payment arrangement information and tap or click Schedule Payment.

    You've successfully scheduled a payment.



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