Share Name ID FAQs

General Information

  1. What is Share Name ID, and how much does it cost?

    Share Name ID is a free service which allows you to customize the name that others will see on their screen when you call them.

  2. What's the difference between Share Name ID and Call Filter?

    Share Name ID lets you customize the name that others see on their screen when you call them.

    If you have a compatible phone, Call Filter shows you who's calling by displaying the name, phone number, city and state assigned to the caller's phone number. If the caller assigned a picture, you'll also see that. Learn more about Call Filter.

    We don't pre-screen any caller's name for this service. To use these services, you must represent and warrant to us that the information you provide is accurate, not intended to offend, impersonate, misinform or mislead others, and doesn't infringe or violate someone else's rights or the law, rules or regulations with regard to privacy, intellectual property or otherwise.

  3. How do I sign up for Share Name ID?

    If you're the Account Owner or Account Manager, you can add Share Name ID in My Verizon. Learn more about account access roles.

    To add Share Name ID:

    1. Sign in to the Products & Apps page in My Verizon.
    2. Click the Get Products tab at the top of the page.
    3. Click Get it now next to Share Name ID.
    4. When the checkout window opens, choose which compatible lines you'd like the product added to.

      Note: Products that have a Download Now icon rather than a Get it now icon will not open a checkout window. Instead, you’ll be prompted to select the devices you want to receive a free text message, which will include a link to download the app from the app store.
    5. Click Confirm Purchase to complete the checkout process.

      Note: If you don't want to receive a text confirmation of your purchase, uncheck the checkbox before clicking OK, and no text message will be sent.
    6. Click OK on the confirmation screen. If applicable, a free text message with a link to download the app from the app store will be sent to the device(s) you've selected.

    You've successfully added Share Name ID.

  4. How do I create my Share Name ID?

    The billing name on your account is set as the default name, but you can also customize a name for each line on the account.

    To create your custom Share Name ID:

    • Use up to 15 characters
    • Have at least one letter
    • You can include numbers
    • You can't start with a space
    • You can include an apostrophe, hyphen, comma, ampersand (&) and the "at" (@) symbol

    Note: No other special symbols are accepted for Share Name ID.

  5. How do I change my Share Name ID?

    The Account Owner or an Account Manager can manage Share Name ID. Learn more about account access roles.

    Online

    To edit your Share Name ID in My Verizon:

    1. Go to the Share Name ID page in My Verizon.
    2. Select one of the options listed.

      Note: To create a custom name, select the Enter Name field and enter your name to show on outgoing calls.
    3. Click Submit.
    4. Click OK in the pop-up window.

    You've successfully updated Share Name ID in My Verizon.

    My Verizon app

    To edit your Share Name ID in the My Verizon app:

    1. Open the menu in the top left and tap Devices.
    2. Tap Manage below the line you want to edit.
    3. Tap Edit Share Name ID.
    4. Enter the name you wish to display on outgoing calls.
    5. Accept the Terms and Conditions.
    6. Tap Update.

    You've updated Share Name ID in the My Verizon app.

  6. Will my name show up on all phones for outgoing calls when using Share Name ID?

    No, your Share Name ID will only appear if:

    • The phone you're calling is compatible with Call Filter
    • The phone you're calling has Call Filter service turned on
    • The person you're calling hasn't saved your number as a contact

    Verizon Wireless can't guarantee your Share Name ID will appear on all outgoing calls.

  7. When I call someone who isn't on the Verizon Wireless network, my name isn't correct. Can I do anything to fix the issue?

    When you call someone using Call Filter service, it's the person's wireless service provider (not Verizon Wireless) that displays a caller's name. If your name is incorrect, then the person you're calling should contact their wireless service provider to report the issue.

  8. Can I block my name on select calls with Share Name ID?

    Yes, you can block it by entering *67 before the 10-digit number you're calling. Instead of your Share Name ID, the person who receives your call will see "Restricted" on their screen.

    Note: You must enter the full 10-digit number to place your call.

  9. When I make changes to my Share Name ID, how long does it take for the changes to take effect?

    It can take up to 24 hours for a Share Name ID change to take effect.

  10. What is Caller ID spoofing?

    Apps exist that offer the ability to manipulate or "spoof" a caller ID name that shows up on someone else's device. We don't pre-screen the third party apps that you download. You should review any applicable third party terms and conditions before subscribing to or using such services.

    Refer to our Account Security page for more information and help with spam or fraudulent activities.

  11. Are there any liability issues related to spoofing and Share Name ID or Call Filter?

    We have the right to refuse to pass on or to remove any Share Name ID or Call Filter information, and to investigate reports of misuse, abuse or other violations. Such violations may result in your service being limited, suspended or terminated for cause.

    Submitting misleading or inaccurate information to us or a third party provider, or misuse of your mobile device with the intent to defraud, cause harm or wrongfully obtain anything of value may also subject you to civil and criminal penalties.

  12. How do I cancel Share Name ID?

    To cancel Share Name ID:

    1. Go to the Products & Apps page in My Verizon.
    2. Click Manage Your Products.
    3. Scroll down to Share Name ID.
    4. Click the red X next to Remove from Account.
    5. Click Remove Product.
    6. Review the changes and click OK.
    7. A confirmation pop-up will display. Click Close when finished.

    You've successfully removed Share Name ID.

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