Shopping & Deals

Get the best deals on America’s best network. Simple, easy to understand plans and the latest devices and accessories that you can buy online and pick up at a store near you on the same day. If you're not with Verizon Wireless yet, switch today!
Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s Plus
Samsung Galaxy S7
Apple® iPhone® 6s
Samsung Galaxy S® 5
Moto Z Play Droid Edition
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 6
Apple® iPhone® 7 Plus
Apple® iPhone® 5s
Samsung Galaxy S7 edge
DROID TURBO 2
Samsung Galaxy S® 4
Samsung Galaxy Note5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® 5c
Verizon Ellipsis™ 7
Samsung Galaxy J3 V
Ellipsis™ Jetpack® MHS800L
Apple® iPhone® SE
Droid Turbo in Ballistic Nylon
Samsung 3G Network Extender
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5
Droid Turbo by Motorola
DROID MAXX by MOTOROLA
Google Pixel
LG G5
Verizon Ellipsis® 8
Apple® iPad® 2
LG G4™
Moto Z Force Droid Edition
LG G3
Samsung Galaxy J3 (2016)
Samsung Galaxy J1™ Prepaid
Samsung Galaxy Core Prime™
Samsung Gusto® 3
LG Revere® 3
Apple® iPhone® 4s
Apple® iPhone® 4
Google Pixel XL
LG Cosmos™ 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon MiFi® 4G LTE Global USB Modem U620L
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
LG V10™
Samsung 4G LTE Network Extender
Verizon Wireless Home Phone
Samsung Galaxy Note® 3
Samsung Galaxy S® III
Hum+ by Verizon
Pantech 4G LTE Global USB Modem UML290
LG G Vista
DROID MAXX 2
LG Optimus Zone™ 3 Prepaid
Verizon LTE Internet and Home Phone
HTC Desire® 526
Stylo™ 2 V
GizmoGadget™ by LG
GizmoPal™
DROID MINI by MOTOROLA
Casio G'zOne Commando®
DuraForce PRO with Sapphire Shield
V20™
DROID RAZR M by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy Note7
Brigadier™ by Kyocera
Samsung Convoy® 4
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
DuraXV
Verizon Ellipsis® 10
Samsung Convoy™ 3
Moto Z Droid Edition
GizmoPal® 2 by LG
LG G2
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Casio G'zOne Commando® 4G LTE
Moto G™ by Motorola
Verizon 4G LTE USB Modem 551L
HTC Desire® 530
Ellipsis™ Jetpack® MHS815L
LG Extravert™ 2
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
HTC One® (M8)
LG Octane™
Verizon 4G LTE USB Modem UML295
DROID ULTRA by MOTOROLA
Moto G Play
Samsung Galaxy Note® II
HTC One M9
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Galaxy S® 4 mini
Samsung Gusto® 2
LG K4™ LTE
Sony Xperia® Z3v
Galaxy Note® Edge
Samsung Galaxy Tab® 2 (10.1)
Samsung Convoy™ 2
DROID TURBO 2 - Designed by You
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
Gear S2
Verizon Wireless AirCard® 595
DROID INCREDIBLE 4G LTE by HTC
Samsung Intensity™ II
BlackBerry® Bold™ 9930 smartphone
LTE Internet (Installed)
LG Exalt™
PRIV™ by BlackBerry®
Galaxy Tab E
iPad® Air 2
Samsung Brightside™
Nexus 6
Nokia Lumia 928
Galaxy Tab E (8.0)
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Gear S®
Samsung Galaxy Tab S2
HTC Desire® 626
Nokia Lumia 822
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Kyocera DuraXV+
Moto X™ (2nd Gen.)
Samsung Galaxy Tab® 2 (7.0)
Moto X™ by Motorola
Microsoft Surface 3
HTC 10™
DROID RAZR by MOTOROLA
LG Terra™
Moto E™ Prepaid
LG Revere®
LG Optimus Zone™ 2 Prepaid
Apple® iPad® mini with Retina display
ZenPad™ Z10
LG Exalt™II
HTC One®
LG Optimus Exceed™ 2
LG Cosmos™ 2
Transpyre™ Prepaid
iPad Pro™ (9.7-inch)
Samsung Intensity™ III
G Pad™ 10.1 LTE
BlackBerry Classic
Samsung Convoy™
LG Accolade™
Pantech Breakout™
Apple® iPad® Air™
LG Revere® 2
DROID RAZR MAXX HD by MOTOROLA
ZenPad™ Z8
Samsung Galaxy S® III mini
Verizon Wireless USB760 Modem
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab®
Samsung Gusto®
Ellipsis® Kids
HTC One® (M8) for Windows®
Nokia Lumia Icon
LG enV®3
LG Vortex™
LG G Pad™ X8.3
Motorola RAZR V3m
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy Tab® (10.1)
DROID RAZR MAXX by MOTOROLA
DROID DNA by HTC
G Pad™ 7.0 LTE
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
Lancet™
Verizon Ellipsis™ 8 HD
Apple® iPad® mini
Casio G'zOne Ravine®
Lancet™ for Android™
Enact™ by LG
Spectrum™ 2 by LG
LG VX8300
Apple® iPad® with Wi-Fi + 4G
iPad® mini 4
Samsung Haven™
LG Cosmos™
Lucid™3 by LG
Motorola XOOM™ 4G LTE
Motorola MOTO™ W755
Dell™ Vostro™ V13 Laptop
Nokia 2366i
DROID RAZR HD by MOTOROLA
DROID BIONIC by MOTOROLA
Motorola Barrage™
Watch Urbane™ 2nd Edition LTE
Casio G'zOne Boulder®
BlackBerry® Bold 9650 smartphone
Samsung Galaxy Tab® 4 (8.0)
Pantech Hotshot™
BlackBerry® Z30 smartphone
LG enV®2
Samsung Galaxy™ Stratosphere™ II
Samsung Galaxy Camera®
Delphi Connect with 4G LTE Mobile Hotspot
DROID 4 by MOTOROLA
Lucid™ by LG
Samsung Intensity™
Apple® iPad® with Retina display
HTC One® max
DROID X by MOTOROLA
LG Migosm
DROID X2 by MOTOROLA
BlackBerry® Pearl™ Flip 8230 smartphone
Samsung Galaxy Stellar™
Verizon Converged VOIP Device
LG enV® TOUCH
Samsung Galaxy Note® 10.1
HTC One® remix
Hydro ELITE by KYOCERA
Samsung Alias™ 2
Nokia Lumia 2520
Samsung Smooth™
Samsung Illusion™
LG VX5500
Samsung Galaxy Note® Pro
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
Samsung Knack™
Pantech Jest™ 2
LG Cosmos™ Touch
Lucid™2 by LG
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Intuition™ by LG
Windows Phone 8X by HTC
DROID CHARGE by SAMSUNG
Verizon GizmoTab™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Gear S2 classic
Samsung Fascinate™
Sony Xperia® Z2
Verizon Wireless AirCard® 595U USB Modem
LG Extravert™
Samsung ATIV SE™
Samsung Galaxy Tab® S
HP Elite x2 1012
Verizon Wireless UM175 USB Modem
Samsung Galaxy Note® 10.1 2014 Edition
Pantech Perception™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
BlackBerry® Curve™ 8330 smartphone
Motorola W385
LG VX5400
LG Optimus Zone™
Samsung Galaxy™ Stratosphere™
Verizon Wireless USB720 Modem
Casio G'zOne Rock™
iPad® mini 3
Samsung SCH-u340
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Galaxy Legend™
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
BlackBerry® Storm2™ 9550 smartphone
DROID 3 by MOTOROLA
HTC Desire® 612
Samsung Galaxy Tab® (7.7)
Samsung ATIV Odyssey™
HTC Rhyme™
LG VX8360
Pantech Marauder™
HP Spectre x2
DROID INCREDIBLE by HTC
Samsung Galaxy View
Casio G'zOne Brigade®
Samsung Reality™
Jetpack® MiFi® 7730L
Samsung Juke
Verizon Wireless G'zOne Type-S
DROID 2 by MOTOROLA
LG Dare™
Samsung Alias™
LG Ally™
Pantech Caper™ Prepaid
Delphi Connect
Verizon Wireless USB727 Modem
LG Voyager™
LG VX8350
DROID 2 GLOBAL by MOTOROLA
Verizon Wireless UM150 USB Modem
BlackBerry® Curve™ 9330 smartphone
Apple® iPad®
Spartan GoCam™
Verizon Wireless Escapade®
LG Chocolate® Touch
HTC Rezound™
Revolution™ by LG
Motorola Adventure™ V750
Spectrum™ by LG
Samsung SCH-u410
LG VX5300
Moto X™ - Designed by You
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Sharp KIN™ ONE
Luge™ by Motorola Prepaid
Sierra Wireless AirCard® 555D
BlackBerry® Curve™ 8530 smartphone
LG VX5200
Motorola MOTO™ VU204
Verizon Wireless CDM8975
Verizon Wireless Coupe™
Samsung Omnia® II
Samsung SCH-u430
Motorola E815
Verizon Wireless PC5750 PC Card
Samsung SCH-a870
LG Chocolate®
LG VX3200
Pantech Crux™
Casio G'zOne Ravine® 2 Non-Camera
Sony Xperia® PLAY
Samsung SCH-u540
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Salute™
Pantech PN-210
DROID PRO by MOTOROLA
Motorola V325
LG VX8700
G'zOne Boulder™ Black and Silver
Sierra Wireless AirCard® 580
LG Optimus Exceed™
Motorola MOTOKRZR K1m
Samsung SCH-a930
Motorola XOOM™
Samsung N150 Netbook
HTC Trophy™
BlackBerry® Torch™ 9850 smartphone
Casio EXILIM
Samsung Gem™
BlackBerry® Curve™ 9370 smartphone
DROID XYBOARD 8.2 by MOTOROLA
HP® Mini 1151NR Netbook
LG enV®
LG VX8100
LG Versa™
Samsung SCH-a650
Verizon Wireless Razzle™
Motorola CITRUS™
LG VX6100
LG Clout™
Motorola W315
LG Enlighten®
BlackBerry Classic Non-Camera
Samsung Rogue™
Samsung Continuum™
Samsung Zeal™
LG Chocolate® 3
LG VX3300
DROID R2D2 by MOTOROLA
BlackBerry® 8830 World Edition smartphone
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung FlipShot®
Motorola Entice™
Samsung SCH-a950
Gateway® LT2016u Netbook
Samsung Trance™
Motorola MOTO Q™ 9c
Nokia 2705 Shade™ Non-Camera
Compaq® Mini CQ10-688nr Netbook
Motorola V60s
Samsung Glyde™
Verizon Wireless CDM 7075
Samsung SCH-a850
HTC Touch Pro™
HP® Mini 311-1037NR Netbook
Motorola Rival™
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola DEVOUR™ with MOTOBLUR™
Pantech PN-215
Samsung Sway™
Motorola RAZR V3m in Gray
LG Fathom®
Verizon Wireless CDM8950
Nokia 7705 Twist™
Kyocera KX414
Verizon Wireless PN-300
Motorola V325i
Motorola Krave™ ZN4
Motorola MOTO™ Z6c World Edition
HTC Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless USB1000 Global USB Modem
LG VX9400
Kyocera KPC650
Sharp KIN™ TWO
Nokia 6205
LG VX4500
HTC Merge®
Verizon Wireless Adamant™
DROID ERIS by HTC
Samsung Omnia®
LG Glance™
Nokia 7205 Intrigue™
Nokia 2128i
Kyocera SE47
Kyocera KX2
Samsung i700 Pocket PC
Samsung SCH-a310
LG VX4700
Kyocera KX1v
BlackBerry® Curve™ 9310 smartphone
Kyocera KX444
Verizon AD3700 Global USB Modem
Samsung SCH-a670
Sharp KIN™ TWOm
Verizon Wireless Blitz® Prepaid
Nokia 6236i
LG VENUS™
Samsung SCH-u620
Nokia 2605 Mirage
Jest™
Motorola RAZR V3c
Verizon Wireless U630 PC Card
Kyocera K323
Motorola V265
Kyocera K404
Nokia 2705 Shade™
Motorola Rapture™ VU30
HP® Mini 210-1076NR Netbook
Samsung SCH-a795
Samsung SCH-i730
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Galaxy J7 V
Motorola V276
Samsung SCH-a630
Motorola MOTO™ Z6cx World Edition without Camera
Nokia 6315i
Motorola MOTO Q™ music 9m
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Hum×
Pantech PN-820
Verizon Ellipsis® Jetpack® MHS900L
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Samsung Galaxy Book
Motorola V325xi
BlackBerry® 7750
Samsung Galaxy S8
Samsung Galaxy S8+
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola T300p
Motorola V710
Nokia 6305i
Apple® iPad® (9.7-inch)
Samsung SCH-a790
LG VX6000
LG VX2000
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Verizon KPC680 ExpressCard®
Nokia 3589i
Motorola C343
HP® Pavilion dm1-3010nr Notebook
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Sharp KIN™ ONEm
Nokia 2285
Motorola V120e
Samsung Gleam®
LG G6™
Nokia 6215i
Nokia 6015i Prepaid
Motorola A840
LG VX4650
LG V
Watch Sport™
Samsung Renown™
Motorola MOTOSLVR L7C
Samsung SCH-u550
BlackBerry® 7250
Samsung SCH-a890
Samsung SCH-i760
LG K20™ V
Verizon Wireless V740 ExpressCard
Samsung SCH-a970
Samsung SCH-i830
HTC Apache XV6700
Motorola V65p

Bill to Account

Bill to Account FAQs
[FAQs]
Learn about billing your Verizon Wireless purchases, such as devices and accessories, directly to your account.
How do I bill apps to my account?
[Community]
Hey guys how do I change my features on my bill so I can bill my apps to my verizon bill?

Device Payment

Device Payment FAQs
[FAQs]
Learn how Verizon provides the flexibility to pay for a device with monthly device payments. (Formerly known as Verizon Edge.)
How Do Device Payments Work?
[Video]
Watch this video to get an overview of how device payments work.
Length: 1:27
Understanding the Device Payments on Your First Bill - The MORE Everything Plan
[Video]
If you're on a MORE Everything plan and have a device payment agreement, watch this video to get an overview of the device payment charges on your first bill.
Length: 1:21

Gift Cards

Gift Card FAQs
[FAQs]
Learn more about Verizon Wireless gift cards, which never expire and can be used online and at Verizon Wireless stores.

Google Play Carrier Billing

Google Play Carrier Billing
[FAQs]
Learn about Google Play™ Carrier Billing, which lets you purchase virtual items, like e-books and apps, and apply the charges to your Verizon Wireless bill
Making an app or content purchase using your Verizon Wireless Account
[Video]
Watch this video to learn how you can buy apps and content on your phone and bill them directly to your Verizon Wireless account.
Length: 1:30

In-Store Pickup

Verizon In-Store Pickup FAQs
[FAQs]
Learn about the option to order devices and accessories online and pick them up in a store near you on the same day.

Rebates

Rebates FAQs
[FAQs]
Learn about managing your rebates online, including how to submit a rebate, check its status and check your rebate card balance.
How do I get my final bill from my previous carrier paid?
[Community]
I switched to Verizon about a month ago and have just received my final bill from my old carrier (t-mobile) I was wondering what I have to do to get this bill paid off. Because when i switched I was told Verizon would cover any cost.
How do I track my rebates?
[Community]
I don't know my UPC codes from my 3 recent Verizon rebate purchases because I mailed them on so how can I register and track my rebates now!?
How to Submit a Rebate
[PDF]
Detailed instructions on how to submit a mail-in rebate for eligible Verizon Wireless devices or accessories.
Rebate Center
[General Information]
Visit our Rebate Center in order to view and track your rebate online.
What should I do if I never received my rebates?
[Community]
I never received the rebates for phones I purchased in September. Any help?

Returns

Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Return a Device or Accessory
[Video]
Watch this video to see how to return or exchange a device or accessory you purchased from verizonwireless.com for up to 14 days.
Length: 1:53
Can I Print A Return Label Out From Online?
[Community]
Where do I go to print the return label?
Can I exchange a device from Radioshack for the same one at Verizon?
[Community]
Hello!I recently joined Verizon Wireless 2 days ago and I purchased an iPhone 5s from Radio Shack and it's a 16 GB model. Now the issue is when I came home and I synced my iPhone, I noticed that not everything I desired to sync could fit in a 16 GB model. So I tried to exchange it for a 32 GB model at...
Can I return a device and switch it for a different one?
[Community]
I recently upgraded my iPhone 4 to a Samsung Galaxy S4 (On February 11th, to be precise), but I'm not really liking the new phone. Is there a time period where I can go back into a store and trade in or switch my phone to a newer iPhone or am I stuck with this one for the next two years? Please help!...
Can you use FedEx to ship your trade-in?
[Community]
Is it okay to use another shipping method to send in your trade-in for the iPhone 7 promotion?  For example, FedEx priority shipping with a declared value?  Can you use the box and materials sent to ship back your old phone but pay to use a different carrier (FedEx or UPS)?  Will this in...
Could anyone please tell me what "Adjustment Reason RBXM" means?
[Community]
This is in reference to an iPhone 7 Plus pre-order using the trade-in promotion.
Do I have to remove the battery before trading in my iPhone?
[Community]
Just received $400 trade in value for my i phone 5 to purchase an i phone 7.  Return instructions say I need to remove the battery.  We've never had to do this before on trade ins.  Can this be true?  Thank you, TS
How Do I Send In My Old Device?
[Community]
I purchased the Iphone 7 plus sept 24 and receieved it oct 4. I was told I can send in my iPhone 5 and have the amount credited towards my newly released iPhone 7 plus( because I bought it during the promotion time ). How do I find the link online to have shipping supplies sent to me so I can do this?...
How do I trade in my device?
[Community]
I was told I could trade in my old phone up to 5 days after activating my new one, but can't figure out how?  Help please.
How much will Verizon charge me for a cracked screen?
[Community]
i am upgrading from a galaxy s4 to an s6 edge, and verizon is making me send my old s4 back because it has been less than 2 years since i got it. the s4 has a cracked screen. how much will verizon charge me for the cracked screen?
I received Trade-In Boxes, but my new device hasn't arrived yet. What should I do?
[Community]
Hello, My son recently used his upgrade and did the trade-in deal with Verizon.  I received two boxes in the mail yesterday and noticed the sheet of paper mentions the phone must be returned within 14 days.  My son's iPhone isn't due to ship till late November.  He said the website...
Just got the iPhone 6. Could I use it for a day and exchange for a different color tomorrow?
[Community]
I really need/want to use the phone now, but i still want to exchange the color and Verizon is closed.
What do I need to return?
[Community]
I recently upgraded my phone and received the box that I'm supposed to use to send the old phone back. My question is do I also need to return the plug and cord from the old phone? I don't see any instructions/ information in the box telling me whether I do or don't. Thanks for your help.
What does adjustment reason RBXM mean?
[Community]
What does adjustment reason RBXM mean?
What should I do with my device before trading it in?
[Community]
I recently upgraded and ordered the iPhone 7. I am trading mine in my old iPhone to get it free. What do I need to do to my old iPhone before I send it in? I saw that I have to disable find my iPhone, but what else?
When I get a warranty replacement, does Verizon replace my phone with a refurbished one?
[Community]
I recently had a warranty replacement sent to me from Verizon. My new phone has some serious issues with the screen, and I'm wondering if the replacement phone they sent me was refurbished.
When does the return window start?
[Community]
Hello! Just a quick question that hopefully someone can answer: I was just wondering when the 14 day return windows starts for online phone orders? Does it start when the phone ships, when it arrives, or when it is activated? Thank you!
Why Am I Having Trouble Printing Out A Return Label?
[Community]
I have been trying to print a return label for weeks and I have been given the run around. I'm just trying to send you all this trade in device. This shouldn't be this difficult. Please just email me a printing label. There is NO option to print it under my verizon. I even called in and when the woman...
Why Can't I Trade In My iPhone 6?
[Community]
    I purchased two iPhone 7 and want to trade in my iPhone 6.  I went to the trade in device page and went to the drop down box that shows the phones I have had but it does not show my iPhone 6, which is the one I want to trade in.  Because of this I can't get an appraisal. ...
Will I Be Charged A Restocking Fee For My Headphones?
[Community]
I just received my IPHONE 7+ and Beats Blue Tooth headset in the mail today. I opened the box to the headset and discovered that they are a different color than what is reflected and labeled on the box..  If I head to a Verizon Store will I be able to exchange for a different color without getting...
Will I be able to return a device with cracks when I upgrade?
[Community]
ok so I bought my phone out right and I just dropped in and on the back it has to cracks on the top and bottom corner will I still be able to turn it in because on the site it says the screen needs to be free of cracks witch it is
Will I be penalized for sending my phone without resetting it?
[Community]
Hello, I am receiving a new phone tomorrow and I know when sending back a defected phone you're suppose to do a factory reset on it. My phone will not stay on long enough for me to be able to perform that. Will I be penalized for sending it in without resetting it?

Shipping

Shipping FAQs
[FAQs]
Learn about all the different shipping options available for online orders from the Verizon Wireless website.
Can my device be held for pickup at a FedEx location?
[Community]
My iPhone 7 plus is supposed to be delivered Thursday but I work until 2:00pm and FedEx usually delivers early here. I wish apple would let you hold the package at a Fedex location if no one will be home to sign for it.
How can I check on the status of my order?
[Community]
@DeanCapture asked @VZWSupport on Twitter:  Q: I ordered a new device from the Verizon Wireless website. How can I check on the status of my order? A: You can check the status of your online order by visiting https://www.verizonwireless.com/orderstatus. You’ll just need your order number...
How can I find out whether or not the iPhone 6 I ordered is on backorder?
[Community]
I ordered the space gray iPhone 6 64 gb over the phone on Saturday Nov. 1st, and I don't think the employee I talked to mentioned that it would be on backorder, but the Verizon website says most iPhone 6's won't be shipped until the 14th or the 21st. When I check the status of the order, it looks like...
How long after payment do devices ship?
[Community]
I ordered an iPhone 7 Plus 128g Silver on launch date and got a ship date of 10/19.  I just received a texted saying my account was charged, so does that mean I will get my phone this week?
How long does order processing take?
[Community]
I ordered 4 new lines of service/phones on January 1st. I received an email with a confirmation number saying my order had been received and would be shipped soon. I've checked the order status online and all it says is "your order is being processed, shipping information will be available shortly". Is...
How will I know whether my order has shipped or been backordered?
[Community]
Order placed on 01/01/2015 and still processing.  No changes have been noted to my order status  and today is 01/03/2015.  I guess this means i will need a deposit.  How long does it normally take to get a yes or no answer from verizon wireless.  The phones are on back order and...
What does "expected ship date" mean?
[Community]
On 9/28/14, at a Verizon store I ordered an iPhone 6 Plus Gold 64 GB.  My pre-order status shows an expected ship date of 10/31/14.  Is that expected ship date the date it should arrive at the Verizon store, or, is it the date it will ship to the store?  And, when could I expect to get...
When Will I Be Charged For My New iPhone 7 That I Ordered Online?
[Community]
I ordered the iPhone 7 and it says that I will be charged when it ships but I will like to pay before it ships so just wondering if I can do so?
WillI I Get My Phone Earlier If I Order Online?
[Community]
I ordered a 7 plus jet black 128gb in store on 9/9 when they opened at 8am est. Delivery said 11/28/16 when I got the confirm email. Now it states that it will be coming 11/16/16. Will I get mine sooner since I went in the store to buy instead delivery to my house?

Trade-In Programs

Device Trade-in Program FAQs
[FAQs]
Learn about our Device Recycling Program that lets you recycle your old device for a Verizon Wireless Gift Card or account credit or donate it to HopeLine®.
Verizon Resale Tax Form - Device Upgrade (formerly known as Edge Up) and Trade-in Program
[General Information]
Information and links to state specific forms for the Device Trade-in program, to keep in your files when trading a device with Verizon Wireless.
How to Use Guide: Device Trade-in Program
[How to Use Guide]
Step-by-step instructions for how to recycle or trade in your old mobile device, and how to check the status of a trade-in.
Annual Upgrade Program for iPhone FAQs
[FAQs]
Get a new smartphone after only 30 days with our Annual Upgrade program for iPhone. Learn how the program works and how to participate
How to Trade in Your Device
[Video]
Learn about our device trade-in program that offers consumers a way to benefit our planet, by trading in old cell phones, tablets and net books. You may also be eligible for a Verizon Wireless gift card when you recycle your old device!
Length: 2:27
Carrier Billing FAQs
[FAQs]
Learn how to purchase digital goods and services on your device with Carrier Billing, without having to provide merchants your credit card information
Annual Upgrade Program for Samsung Devices FAQs
[FAQs]
Get a new smartphone after only 30 days with our annual upgrade program for Samsung devices. Learn how the program works and how to participate.
Can I Order A Trade-In Box Online?
[Community]
I completed the online process to request the trade in box on November 9.  Received an email with the submission ID.  No box received.  How do I check status or re-order the box?
Can I Trade-In My Phone With A Cracked Screen?
[Community]
I cracked the screen on a Gold iPhone and replaced it with a black screen. Will I have a problem with Verizon when I want to upgrade the phone?  The phone is in good working condition.
Can I take advantage of a trade in promotion if I send my device in later?
[Community]
I pre-ordered an S7 Edge and hope to have it by the 11th.  I didn't do my trade-in at the time since I had to call it in through telesales due to issues with ordering on the vzw.com site.  Is there any way I can take advantage of the trade-in promotion ($100 for any smartphone) once I receive...
Can I trade in both my iPhone 5 and 5s for a new phone?
[Community]
I am ready to upgrade my iPhone 5s but I also want to trade in my iPhone 5. I would like to trade in both and upgrade to one phone possibly a Samsung note 7. Can I do both at the same time?
Can I wait to trade in my old device until I receive the new one?
[Community]
I recently ordered a new iPhone 7 plus and traded in my old iPhone 5s under the trade in promotion currently active for the iPhones.  The ship date for the new phone is noted as some time in mid to late November (I see a date of 11-16 in the order confirmation, but when I click on "check order status"...
Do I have to remove the battery before trading in my iPhone?
[Community]
Just received $400 trade in value for my i phone 5 to purchase an i phone 7.  Return instructions say I need to remove the battery.  We've never had to do this before on trade ins.  Can this be true?  Thank you, TS
Do I need to remove an Iphone 4s battery to recycle it?
[Community]
Do I need to remove the battery from an I phone 4s to send it back for credit?
Do I pay taxes on an iPhone 7 if I use the trade in program?
[Community]
If I trade in my iPhone 6 for the free iPhone 7 do I have to have the taxes upfront
How long does a trade-in credit take to appear on my bill?
[Community]
I returned an i-phone for trade-in ($400 credit) that was received on October 7, 2016.  About how long until this will be credited to my account?
I received Trade-In Boxes, but my new device hasn't arrived yet. What should I do?
[Community]
Hello, My son recently used his upgrade and did the trade-in deal with Verizon.  I received two boxes in the mail yesterday and noticed the sheet of paper mentions the phone must be returned within 14 days.  My son's iPhone isn't due to ship till late November.  He said the website...
What are the details of the trade in process?
[Community]
i really want to trade in my iPhone 6s Plus for the Google Pixel but I'm confused about the details for trade ins. Can someone please break it down for me? Thank you in advance, -Catie
What should I do with my device before trading it in?
[Community]
I recently upgraded and ordered the iPhone 7. I am trading mine in my old iPhone to get it free. What do I need to do to my old iPhone before I send it in? I saw that I have to disable find my iPhone, but what else?
When Will I Be Credited For My Two Device Trade-Ins?
[Community]
I traded in two Iphone 6 for two Iphone 7. They are going to credit my account for 24 months at a certain rate on the device payments. So my cost ends up being something like $8.00 a phone for 2years. But it takes two billing cycles for the credits to start. The agreement says I will get those first two...
Will I be able to return a device with cracks when I upgrade?
[Community]
ok so I bought my phone out right and I just dropped in and on the back it has to cracks on the top and bottom corner will I still be able to turn it in because on the site it says the screen needs to be free of cracks witch it is
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