Shopping & Deals

Get the best deals on America’s best network. Simple, easy to understand plans and the latest devices and accessories that you can buy online and pick up at a store near you on the same day. If you're not with Verizon Wireless yet, switch today!
Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 6s Plus
Samsung Galaxy S® 6
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Moto Z Play Droid Edition
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 5
Apple® iPhone® 5s
Samsung Galaxy S7 edge
Samsung Galaxy S8
Samsung Galaxy S® 4
DROID TURBO 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note5
Apple® iPhone® SE
Samsung Galaxy S8+
Samsung Galaxy Note® 4
Samsung Galaxy J3 V
Apple® iPhone® 5c
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5
Moto Z Force Droid Edition
Verizon Ellipsis® 8
Samsung Galaxy J3 (2016)
Verizon Ellipsis™ 7
LG G4™
DROID MAXX by MOTOROLA
Samsung 3G Network Extender
Droid Turbo by Motorola
Samsung Galaxy J1™ Prepaid
Apple® iPad® 2
LG Revere® 3
Samsung Gusto® 3
Google Pixel
Galaxy J7 V
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
Ellipsis™ Jetpack® MHS800L
LG G3
Apple® iPhone® 4s
Samsung 4G LTE Network Extender
LG V10™
Apple® iPhone® 4
LG G5
Jetpack® MiFi® 7730L
Samsung Galaxy S6 edge +
LG K20™ V
Samsung Galaxy S® 6 edge
V20™
Verizon Wireless Home Phone
Hum+ by Verizon
Google Pixel XL
Verizon MiFi® 4G LTE Global USB Modem U620L
Pantech 4G LTE Global USB Modem UML290
Verizon LTE Internet and Home Phone
Verizon 4G LTE Broadband Router
LG Optimus Zone™ 3 Prepaid
LG Cosmos™ 3
Stylo™ 2 V
DROID MAXX 2
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy Note® 3
GizmoGadget™ by LG
Ellipsis™ Jetpack® MHS815L
Samsung Galaxy S® III
LG G6™
Moto Z Droid Edition
Samsung Convoy® 4
LG K8 V
Moto G Play
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
GizmoPal™
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
GizmoPal® 2 by LG
DuraForce PRO with Sapphire Shield
Casio G'zOne Commando®
DROID MINI by MOTOROLA
Verizon 4G LTE USB Modem 551L
LG G Vista
Brigadier™ by Kyocera
DROID RAZR M by MOTOROLA
Verizon Wear24™
Samsung Convoy™ 3
Verizon Ellipsis® 10
HTC Desire® 530
DuraXV
Verizon 4G LTE USB Modem UML295
Moto G™ by Motorola
LG Extravert™ 2
PRIV™ by BlackBerry®
LG G2
LTE Internet (Installed)
Casio G'zOne Commando® 4G LTE
HTC One® (M8)
Casio G'zOne Ravine® 2
Galaxy Tab E (8.0)
HTC Desire® 526
LG K4™ LTE
Sony Xperia® Z3v
HTC One M9
ZenPad™ Z8
ZenPad™ Z10
BlackBerry® Bold™ 9930 smartphone
DROID ULTRA by MOTOROLA
LG G Pad 8.3 LTE
Samsung Gusto® 2
Verizon Ellipsis® Jetpack® MHS900L
Samsung Convoy™ 2
Kyocera DuraXV+
Verizon Wireless AirCard® 595
HTC 10™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Exalt™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Samsung Galaxy S® 4 mini
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
DROID by MOTOROLA
iPad® Air 2
Galaxy Tab E
Samsung Galaxy Note® II
Samsung Intensity™ II
Apple® iPad Pro® (9.7-inch)
Galaxy Note® Edge
iPad® Pro
DROID TURBO 2 - Designed by You
Gear S2
Samsung Brightside™
Nokia Lumia 928
Apple® iPad® mini with Retina display
Verizon Ellipsis™ 8 HD
LG Terra™
LG Revere®
HTC Desire® 626
LG Exalt™II
DROID INCREDIBLE 4G LTE by HTC
BlackBerry Classic
Nokia Lumia 822
Moto X™ (2nd Gen.)
Microsoft Surface 3
LG Cosmos™ 2
Samsung Galaxy Tab® 2 (7.0)
Samsung Galaxy Tab® 2 (10.1)
Humx
Moto E™ Prepaid
LG Vortex™
LG Octane™
DROID RAZR by MOTOROLA
Arlo Go
Nexus 6
Samsung Galaxy Tab S2
Moto X™ by Motorola
Gear S®
Verizon Wireless USB760 Modem
Samsung Intensity™ III
HTC One®
BlackBerry® Z10 smartphone
Samsung Convoy™
G Pad™ 7.0 LTE
DROID RAZR MAXX HD by MOTOROLA
LG Revere® 2
Verizon Wireless Home Phone T2000
Apple® iPad® Air™
LG Accolade™
Motorola RAZR V3m
G Pad™ 10.1 LTE
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab® 4 (10.1)
Casio G'zOne Ravine®
LG enV®3
Watch Urbane™ 2nd Edition LTE
BlackBerry® Q10 smartphone
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy J3 Eclipse
Apple® iPad® mini
Apple® iPad® with Wi-Fi + 4G
Samsung Gusto®
LG G Pad™ X8.3
Samsung Galaxy Tab® (10.1)
HTC One® (M8) for Windows®
iPad® mini 4
Pantech Breakout™
Nokia Lumia Icon
Samsung Galaxy Tab®
iPad® mini 3
Lancet™ for Android™
Samsung Illusion™
Samsung Galaxy Book
Samsung Haven™
Verizon Converged VOIP Device
DROID X by MOTOROLA
Ellipsis® Kids
Transpyre™ Prepaid
Verizon MiFi™2200 Intelligent Mobile Hotspot
Verizon Verizon SmartHub with Voice
BlackBerry® Bold 9650 smartphone
BlackBerry® Z30 smartphone
DROID DNA by HTC
LG Optimus Exceed™ 2
Lancet™
Samsung Galaxy Camera®
DROID RAZR MAXX by MOTOROLA
Motorola MOTO™ W755
Pantech Jest™ 2
DROID INCREDIBLE 2 by HTC
LG VX8300
Samsung Galaxy Tab® 4 (8.0)
Enact™ by LG
Pantech Hotshot™
Samsung Galaxy Stellar™
Lucid™3 by LG
Nokia 2366i
Casio G'zOne Boulder®
Samsung Galaxy S® III mini
DROID RAZR HD by MOTOROLA
Samsung Intensity™
LG enV®2
BlackBerry® Pearl™ Flip 8230 smartphone
Motorola XOOM™ 4G LTE
LG Cosmos™
LG VX5500
Delphi Connect with 4G LTE Mobile Hotspot
DROID BIONIC by MOTOROLA
Samsung Smooth™
LG enV® TOUCH
Verizon GizmoTab™
Motorola Barrage™
BlackBerry® Tour™ 9630 smartphone
LG Migosm
DROID 4 by MOTOROLA
DROID X2 by MOTOROLA
Samsung Knack™
Verizon Wireless USB720 Modem
HTC One® max
Hydro ELITE by KYOCERA
Apple® iPad® with Retina display
Verizon Wireless UMW190 Global USB Modem
Apple® iPad® (9.7-inch)
Samsung Alias™ 2
Verizon Wireless UM175 USB Modem
Dell™ Vostro™ V13 Laptop
Samsung Galaxy™ Stratosphere™ II
Spectrum™ 2 by LG
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Sony Xperia® Z2
LG Extravert™
Intuition™ by LG
Lucid™ by LG
LG Cosmos™ Touch
BlackBerry® Curve™ 8330 smartphone
Galaxy Nexus by Samsung
Nokia Lumia 2520
DROID 3 by MOTOROLA
BlackBerry® Storm2™ 9550 smartphone
Pantech Perception™
Samsung Galaxy™ Stratosphere™
HTC One® remix
Samsung Galaxy Note® 10.1
THUNDERBOLT™ by HTC
Windows Phone 8X by HTC
Casio G'zOne Rock™
Samsung Galaxy Tab® S
Samsung SCH-u340
Samsung Galaxy Note® Pro
LG VX8360
DROID CHARGE by SAMSUNG
HP Elite x2 1012
Verizon Wireless AirCard® 595U USB Modem
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Fascinate™
LG VX5400
Delphi Connect
Samsung Gear S2 classic
Motorola W385
LG Optimus Zone™
Samsung Galaxy Note® 10.1 2014 Edition
Pantech Marauder™
HTC Rhyme™
Sony Xperia® PLAY
Spartan GoCam™
Samsung ATIV SE™
Google Nexus 7
Lucid™2 by LG
HTC Desire® 612
Casio G'zOne Brigade®
Samsung Alias™
DROID 2 by MOTOROLA
Apple® iPad®
Moto X™ - Designed by You (2nd Generation)
Samsung Juke
LG Chocolate®
Samsung Galaxy Tab® (7.7)
Verizon Wireless G'zOne Type-S
LG VX8350
Verizon Wireless USB727 Modem
DROID INCREDIBLE by HTC
Samsung Gem™
Verizon Wireless PC5750 PC Card
Verizon Wireless Salute™
LG Ally™
BlackBerry® Curve™ 9330 smartphone
Samsung Galaxy View
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Pantech Caper™ Prepaid
Samsung Galaxy Legend™
Moto X™ - Designed by You
Samsung ATIV Odyssey™
Verizon Wireless UM150 USB Modem
Samsung SCH-u430
LG Voyager™
BlackBerry® Curve™ 8530 smartphone
LG Dare™
Spectrum™ by LG
Motorola Adventure™ V750
Samsung Reality™
Casio EXILIM
Pantech PN-210
Motorola XOOM™
Sierra Wireless AirCard® 580
BlackBerry® 8830 World Edition smartphone
LG VX5300
HP Spectre x2
Verizon Wireless Razzle™
Pantech Crux™
Sharp KIN™ ONE
Sierra Wireless AirCard® 555D
Samsung SCH-u410
Samsung N150 Netbook
DROID 2 GLOBAL by MOTOROLA
LG VX5200
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung FlipShot®
LG VX6100
Motorola MOTOKRZR K1m
Motorola MOTO™ VU204
DROID XYBOARD 10.1 by MOTOROLA
Casio G'zOne Ravine® 2 Non-Camera
HTC Trophy™
HTC Rezound™
BlackBerry® Torch™ 9850 smartphone
Motorola V325
Motorola W315
Verizon Wireless Escapade®
Samsung SCH-a870
Samsung Omnia® II
Verizon Wireless G'zOne Type-S Push to Talk without Camera
HP® Mini 1151NR Netbook
DROID PRO by MOTOROLA
Samsung SCH-a930
BlackBerry® Curve™ 9310 smartphone
BlackBerry Classic Non-Camera
Luge™ by Motorola Prepaid
LG Enlighten®
Verizon Wireless V740 ExpressCard
Pantech PN-215
Verizon Wireless CDM8950
Motorola RAZR V3m in Gray
LG VX3200
Samsung SCH-a950
Samsung i700 Pocket PC
LG VX8100
Samsung SCH-u540
Samsung SCH-a670
Verizon Wireless CDM8975
LG VX4650
Verizon Wireless Coupe™
DROID XYBOARD 8.2 by MOTOROLA
Motorola MOTO™ Z6c World Edition
Nokia 6205
LG Chocolate® 3
BlackBerry® Curve™ 9370 smartphone
LG Chocolate® Touch
DROID ERIS by HTC
Verizon Wireless USB1000 Global USB Modem
DROID R2D2 by MOTOROLA
Nokia 2705 Shade™ Non-Camera
LG enV®
Sharp KIN™ TWO
Samsung SCH-a650
Revolution™ by LG
LG V
LG Optimus Exceed™
Motorola E815
LG Versa™
Gateway® LT2016u Netbook
Motorola V325i
LG VX4500
LG VX3300
HTC Apache XV6700
LG VX8700
LG Glance™
Pantech PN-820
Motorola V710
Compaq® Mini CQ10-688nr Netbook
Motorola V60s
Motorola CITRUS™
G'zOne Boulder™ Black and Silver
Nokia 7205 Intrigue™
Nokia 6015i Prepaid
Verizon Wireless Adamant™
Nokia 2605 Mirage
Motorola MOTO Q™ 9c
Samsung Rogue™
Samsung Trance™
Motorola MOTO™ Z6cx World Edition without Camera
LG VENUS™
Nokia 7705 Twist™
LG VX6000
Samsung Gleam®
Verizon Wireless Blitz® Prepaid
Samsung Omnia®
HP® Mini 311-1037NR Netbook
Nokia 3589i
HP® Pavilion dm1-3010nr Notebook
Motorola DEVOUR™ with MOTOBLUR™
Motorola RAZR V3c
Verizon XU870 Global ExpressCard®
Samsung SCH-a850
Samsung Zeal™
Kyocera KPC650
Motorola Q™
Samsung Renown™
LG Fathom®
LG Clout™
Motorola Krave™ ZN4
Samsung Saga™
Samsung SCH-a310
Nokia 6215i
Verizon Wireless CDM 7075
Samsung Sway™
HP® Pavilion dm1-2010nr Entertainment Notebook
HTC Merge®
Samsung SCH-u550
HTC Touch Pro™
Nokia 2705 Shade™
Verizon Wireless PN-300
Motorola T720
Kyocera KX414
Nokia 6236i
Samsung SCH-u620
Motorola Rival™
Jest™
Nokia 2128i
Sharp KIN™ TWOm
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung SCH-i760
Samsung Glyde™
Motorola V65p
Motorola V276
Verizon AD3700 Global USB Modem
Verizon Wireless XV6600 without Camera
Verizon Wireless V640
Samsung SCH-a990
Sharp KIN™ ONEm
Motorola V120e
Samsung SCH-i730
Samsung SCH-a890
Samsung SCH-i830
Motorola MOTORAZR maxx Ve
Samsung Gear S3 frontier
Motorola Entice™
Samsung SCH-a630
Kyocera K323
Nokia 6315i
Sonim XP5
Motorola Rapture™ VU30
LG Exalt® LTE
Kyocera KX1v
Motorola MOTO Q™ music 9m
Verizon Global USB Modem USB730L
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola moto e4 plus™ Prepaid
ASUS ZenPad™ Z8s
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
Samsung Gear S3 classic
2018 Camry by Toyota
BlackBerry® 7750
Kyocera SE47
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2
ASUS ZenFone™ AR
Motorola V265
Motorola T300p
Kyocera K404
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
HP® Mini 110-3098NR Netbook
moto e4 Prepaid
Samsung i600 Smartphone
Apple® iPad Pro® (10.5-inch)
Motorola V60p
Verizon KPC680 ExpressCard®
Motorola C343
Motorola T730
Samsung Galaxy Tab S3
Samsung SCH-a530
Nokia 2285
moto z2 force edition
Apple® iPad Pro® (12.9-inch)
Motorola moto z2 play
Motorola A840
Kyocera KX444
Motorola MOTOSLVR L7C
Samsung Continuum™
BlackBerry® 7250
LG VX4700
LG VX9400
Galaxy J3 Mission Prepaid
Verizon Wireless U630 PC Card
Samsung SCH-a970

Bill to Account

Bill to Account FAQs
[FAQs]
Learn about billing your Verizon Wireless purchases, such as devices and accessories, directly to your account.
How Can I Add A Bill To My Account?
[Community]
Have you billed accessories to your account? How long had you been a customer before you were able to bill to account? Between the store rep and myself, we have spoken to more than 10 people trying to bill a fit bit to my account. We both are getting different info from everyone we speak to.

Device Payment

Device Payment FAQs
[FAQs]
Learn how Verizon provides the flexibility to pay for a device with monthly device payments. (Formerly known as Verizon Edge.)
How Do Device Payments Work?
[Video]
Watch this video to get an overview of how device payments work.
Length: 1:27

Gift Cards

Gift Card FAQs
[FAQs]
Learn more about Verizon Wireless gift cards, which never expire and can be used online and at Verizon Wireless stores.

Google Play Carrier Billing

Google Play Carrier Billing
[FAQs]
Learn about Google Play™ Carrier Billing, which lets you purchase virtual items, like e-books and apps, and apply the charges to your Verizon Wireless bill
Making an app or content purchase using your Verizon Wireless Account
[Video]
Watch this video to learn how you can buy apps and content on your phone and bill them directly to your Verizon Wireless account.
Length: 1:30

In-Store Pickup

Verizon In-Store Pickup FAQs
[FAQs]
Learn about the option to order devices and accessories online and pick them up in a store near you on the same day.
When Can I Pick Up My Order In Store?
[Community]
So i have order a new plan and with new phone. I have selected pick up at store. The store said the they have the phone available. After check out it stated that it would be ready in 2 hour. it been over 24 hour and i havent been able to pick up my phone cause it is still process? what is going on with...

Rebates

Rebates FAQs
[FAQs]
Learn about managing your rebates online, including how to submit a rebate, check its status and check your rebate card balance.
How to Submit a Rebate
[PDF]
Detailed instructions on how to submit a mail-in rebate for eligible Verizon Wireless devices or accessories.
Rebate Center
[General Information]
Visit our Rebate Center in order to view and track your rebate online.
When Will I Get Credit For Switching?
[Community]
I too fell for the iPhone 7 promotion switching over from another company.  I have called and received the same we are behind excuses by next bill it should show up.  Three bills later and 20ncalls later still no bill credit.  I am at the point where I am ready to switch service because...

Returns

Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Return a Device or Accessory
[Video]
Watch this video to see how to return or exchange a device or accessory you purchased from verizonwireless.com for up to 14 days.
Length: 1:53
Can I Print A Return Label Out From Online?
[Community]
Where do I go to print the return label?
Can I return an item purchased online to a physical store?
[Community]
I purchased an accessory that I'd like to return however I think I discarded the shipping box and the return label.  Can I return it directly to Verizon Wireless store near me?
Can I return my device without a box?
[Community]
I recently purchased an android as a replacement for my iphone.  I through away the box but now want to return the android.  How can I get a replacement box?
Can you use FedEx to ship your trade-in?
[Community]
Is it okay to use another shipping method to send in your trade-in for the iPhone 7 promotion?  For example, FedEx priority shipping with a declared value?  Can you use the box and materials sent to ship back your old phone but pay to use a different carrier (FedEx or UPS)?  Will this in...
Could anyone please tell me what "Adjustment Reason RBXM" means?
[Community]
This is in reference to an iPhone 7 Plus pre-order using the trade-in promotion.
Do I Have To Turn In My Phone When I Upgrade To A New Device?
[Community]
If I have been paying Verizon Edge for over two years (purchased iPhone 6 in Nov. 2014). Do I have to turn in my phone when I upgrade even if I've paid it off? I have a crack in my screen and am wondering whether or not I need to get that fixed before I upgrade if I have to turn in my 6 to get the new...
Do I have to remove the battery before trading in my iPhone?
[Community]
Just received $400 trade in value for my i phone 5 to purchase an i phone 7.  Return instructions say I need to remove the battery.  We've never had to do this before on trade ins.  Can this be true?  Thank you, TS
Do I have to return my device before I can purchase a new one?
[Community]
do i have to return my phone (had only 3 days) before i can purchase a new one
How Do I Send In My Old Device?
[Community]
I purchased the Iphone 7 plus sept 24 and receieved it oct 4. I was told I can send in my iPhone 5 and have the amount credited towards my newly released iPhone 7 plus( because I bought it during the promotion time ). How do I find the link online to have shipping supplies sent to me so I can do this?...
How do I return an unopened prepaid phone?
[Community]
Greetings, I ended up with two phones as the first purchase triggered a credit card decline because the card company flagged it as a suspicious transaction.  I spoke with them to confirm that it was a valid transaction.  They instructed me to place a brand new purchase since the first one...
How do I trade in my device?
[Community]
How do I trade in my old iPhone?  I have a new phone and a new contract.
I received Trade-In Boxes, but my new device hasn't arrived yet. What should I do?
[Community]
Hello, My son recently used his upgrade and did the trade-in deal with Verizon.  I received two boxes in the mail yesterday and noticed the sheet of paper mentions the phone must be returned within 14 days.  My son's iPhone isn't due to ship till late November.  He said the website...
What do I need to return?
[Community]
I recently upgraded my phone and received the box that I'm supposed to use to send the old phone back. My question is do I also need to return the plug and cord from the old phone? I don't see any instructions/ information in the box telling me whether I do or don't. Thanks for your help.
What does adjustment reason RBXM mean?
[Community]
What does adjustment reason RBXM mean?
What should I do if I change my mind about returning my device?
[Community]
This is a continuation or confirmation of Do I need to turn in my old equipment? I recently upgraded my Galaxy S7 Edge for a Galaxy S8+ just past the 12 month mark in my Edge "lease".  The website stated that, due to the remaining value of the S7 Edge, I could upgrade at the half-way point for...
What should I do with my device before trading it in?
[Community]
I recently upgraded and ordered the iPhone 7. I am trading mine in my old iPhone to get it free. What do I need to do to my old iPhone before I send it in? I saw that I have to disable find my iPhone, but what else?
When I get a warranty replacement, does Verizon replace my phone with a refurbished one?
[Community]
I recently had a warranty replacement sent to me from Verizon. My new phone has some serious issues with the screen, and I'm wondering if the replacement phone they sent me was refurbished.
When does the return window start?
[Community]
Hello! Just a quick question that hopefully someone can answer: I was just wondering when the 14 day return windows starts for online phone orders? Does it start when the phone ships, when it arrives, or when it is activated? Thank you!
When will I receive my new device after a trade-in?
[Community]
i went online to trade a phone in. willl they ship the phone in that i want to trade in and when will i receive the new phone?
Why Am I Having Trouble Printing Out A Return Label?
[Community]
I have been trying to print a return label for weeks and I have been given the run around. I'm just trying to send you all this trade in device. This shouldn't be this difficult. Please just email me a printing label. There is NO option to print it under my verizon. I even called in and when the woman...
Why Can't I Trade In My iPhone 6?
[Community]
    I purchased two iPhone 7 and want to trade in my iPhone 6.  I went to the trade in device page and went to the drop down box that shows the phones I have had but it does not show my iPhone 6, which is the one I want to trade in.  Because of this I can't get an appraisal. ...
Will I Be Charged A Restocking Fee For My Headphones?
[Community]
I just received my IPHONE 7+ and Beats Blue Tooth headset in the mail today. I opened the box to the headset and discovered that they are a different color than what is reflected and labeled on the box..  If I head to a Verizon Store will I be able to exchange for a different color without getting...
Will I be able to return a device with cracks when I upgrade?
[Community]
ok so I bought my phone out right and I just dropped in and on the back it has to cracks on the top and bottom corner will I still be able to turn it in because on the site it says the screen needs to be free of cracks witch it is
Will I be penalized for sending my phone without resetting it?
[Community]
Hello, I am receiving a new phone tomorrow and I know when sending back a defected phone you're suppose to do a factory reset on it. My phone will not stay on long enough for me to be able to perform that. Will I be penalized for sending it in without resetting it?

Shipping

Shipping FAQs
[FAQs]
Learn about all the different shipping options available for online orders from the Verizon Wireless website.
Can my device be held for pickup at a FedEx location?
[Community]
My iPhone 7 plus is supposed to be delivered Thursday but I work until 2:00pm and FedEx usually delivers early here. I wish apple would let you hold the package at a Fedex location if no one will be home to sign for it.
How long after payment do devices ship?
[Community]
I ordered an iPhone 7 Plus 128g Silver on launch date and got a ship date of 10/19.  I just received a texted saying my account was charged, so does that mean I will get my phone this week?
Same Day Delivery Online FAQs
[FAQs]
Why wait? Order online and get your devices or accessories on the same day with Verizon's Same Day Delivery.
When Will I Be Charged For My New iPhone 7 That I Ordered Online?
[Community]
I ordered the iPhone 7 and it says that I will be charged when it ships but I will like to pay before it ships so just wondering if I can do so?
WillI I Get My Phone Earlier If I Order Online?
[Community]
I ordered a 7 plus jet black 128gb in store on 9/9 when they opened at 8am est. Delivery said 11/28/16 when I got the confirm email. Now it states that it will be coming 11/16/16. Will I get mine sooner since I went in the store to buy instead delivery to my house?

Trade-In Programs

Device Trade-in Program FAQs
[FAQs]
Learn about our Device Recycling Program that lets you recycle your old device for a Verizon Wireless Gift Card or account credit or donate it to HopeLine®.
Verizon Resale Tax Form - Device Upgrade (formerly known as Edge Up) and Trade-in Program
[General Information]
Information and links to state specific forms for the Device Trade-in program, to keep in your files when trading a device with Verizon Wireless.
How to Use Guide: Device Trade-in Program
[How to Use Guide]
Step-by-step instructions for how to recycle or trade in your old mobile device, and how to check the status of a trade-in.
Annual Upgrade Program for iPhone FAQs
[FAQs]
Get a new smartphone after only 30 days with our Annual Upgrade program for iPhone. Learn how the program works and how to participate
How to Trade in Your Device
[Video]
Learn about our device trade-in program that offers consumers a way to benefit our planet, by trading in old cell phones, tablets and net books. You may also be eligible for a Verizon Wireless gift card when you recycle your old device!
Length: 2:27
Carrier Billing FAQs
[FAQs]
Learn how to purchase digital goods and services on your device with Carrier Billing, without having to provide merchants your credit card information
Annual Upgrade Program for Samsung Devices FAQs
[FAQs]
Get a new smartphone after only 30 days with our annual upgrade program for Samsung devices. Learn how the program works and how to participate.
Can I Order A Trade-In Box Online?
[Community]
I completed the online process to request the trade in box on November 9.  Received an email with the submission ID.  No box received.  How do I check status or re-order the box?
Can I Trade-In My Phone With A Cracked Screen?
[Community]
I cracked the screen on a Gold iPhone and replaced it with a black screen. Will I have a problem with Verizon when I want to upgrade the phone?  The phone is in good working condition.
Can I trade in a device with a cracked screen?
[Community]
I am looking to upgrade my phone. I can pay $53 and trade my current phone in and upgrade, but there is a small hairline crack in the bottom of the phone. Through asurion they want $160 to replace the phone, and Verizon said all I can do is buy the phone out for $230 then upgrade. I find this unacceptable...
Can I trade in both my iPhone 5 and 5s for a new phone?
[Community]
I am ready to upgrade my iPhone 5s but I also want to trade in my iPhone 5. I would like to trade in both and upgrade to one phone possibly a Samsung note 7. Can I do both at the same time?
Can I trade in my device with a cracked screen?
[Community]
I am wanting to upgrade my phone and turn in my device, but recently I have dropped and cracked the screen. Will Verizon still accept my trade in, just for a lesser value, or will the make me pay what I have left on it?
Can I wait to trade in my old device until I receive the new one?
[Community]
I recently ordered a new iPhone 7 plus and traded in my old iPhone 5s under the trade in promotion currently active for the iPhones.  The ship date for the new phone is noted as some time in mid to late November (I see a date of 11-16 in the order confirmation, but when I click on "check order status"...
Do I Remove My iPhone Battery Before Trade-In?
[Community]
I am trading in a 5s for the 300$ credit but it say it needs battery removed and if it not it is not eligible for credit??? Is this true? My battery is fine but do not know how to remove it from a IPhone.Remove battery and do not mail if damaged (if battery is not removable and damaged, the device is...
Do I have to remove the battery before trading in my iPhone?
[Community]
Just received $400 trade in value for my i phone 5 to purchase an i phone 7.  Return instructions say I need to remove the battery.  We've never had to do this before on trade ins.  Can this be true?  Thank you, TS
Do I pay taxes on an iPhone 7 if I use the trade in program?
[Community]
If I trade in my iPhone 6 for the free iPhone 7 do I have to have the taxes upfront
How do I trade in my device?
[Community]
How do I trade in my old iPhone?  I have a new phone and a new contract.
How do I trade-in my old device for credit?
[Community]
Upgraded my husbands phone to iPhone 6. His old Samsung was worth $25 if returned. I have not received any email or return label to send back old phone. Can someone help me locate this information?
How long does a trade-in credit take to appear on my bill?
[Community]
I returned an i-phone for trade-in ($400 credit) that was received on October 7, 2016.  About how long until this will be credited to my account?
I received Trade-In Boxes, but my new device hasn't arrived yet. What should I do?
[Community]
Hello, My son recently used his upgrade and did the trade-in deal with Verizon.  I received two boxes in the mail yesterday and noticed the sheet of paper mentions the phone must be returned within 14 days.  My son's iPhone isn't due to ship till late November.  He said the website...
What are the details of the trade in process?
[Community]
i really want to trade in my iPhone 6s Plus for the Google Pixel but I'm confused about the details for trade ins. Can someone please break it down for me? Thank you in advance, -Catie
What is the trade in value of my device?
[Community]
I JUST HAD MY GALAXY S7 EDGE REPLACED, AND SO i HAVE A "BRAND NEW", PROBABLY REFURBISHED PHONE WHICH i AM NOT USING.  Does anyone know the recycle value with Verizon for this phone.
What should I do with my device before trading it in?
[Community]
I recently upgraded and ordered the iPhone 7. I am trading mine in my old iPhone to get it free. What do I need to do to my old iPhone before I send it in? I saw that I have to disable find my iPhone, but what else?
When Will I Be Credited For My Two Device Trade-Ins?
[Community]
I traded in two Iphone 6 for two Iphone 7. They are going to credit my account for 24 months at a certain rate on the device payments. So my cost ends up being something like $8.00 a phone for 2years. But it takes two billing cycles for the credits to start. The agreement says I will get those first two...
When will I receive my new device after a trade-in?
[Community]
i went online to trade a phone in. willl they ship the phone in that i want to trade in and when will i receive the new phone?
Will I be able to return a device with cracks when I upgrade?
[Community]
ok so I bought my phone out right and I just dropped in and on the back it has to cracks on the top and bottom corner will I still be able to turn it in because on the site it says the screen needs to be free of cracks witch it is
  • Back to school.
    Google Pixel for as low as $5/mo.

    Select trade-in required.

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