Shopping & Deals

Get the best deals on America’s best network. Simple, easy to understand plans and the latest devices and accessories that you can buy online and pick up at a store near you on the same day. If you're not with Verizon Wireless yet, switch today!
Select Your Device
Apple® iPhone® X
Apple® iPhone® 8 Plus
Apple® iPhone® 8
Apple® Watch Series 3
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Apple® iPhone® 6s Plus
Samsung Galaxy S8
Samsung Galaxy S® 6
Samsung Galaxy S® 5
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S7 edge
Apple® iPhone® 5s
Moto Z Play Droid Edition
Apple® iPhone® SE
DROID TURBO 2
Samsung Galaxy Note8
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy S® 4
Samsung Galaxy J3 Eclipse
Galaxy J7 / J7 V
Samsung Galaxy Note5
Samsung 3G Network Extender
Pixel™, Phone by Google
Samsung Galaxy Note® 4
Samsung Galaxy S8+
Moto Z Force Droid Edition
LG K20™ V
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5c
Samsung 4G LTE Network Extender
Verizon Ellipsis® 8
Verizon Ellipsis® 7
Apple® iPhone® 5
Samsung Galaxy J3 (2016)
LG Revere® 3
Apple® iPad® 2
Samsung Galaxy J1™ Prepaid
Samsung Gusto® 3
Droid Turbo by Motorola
DROID MAXX by MOTOROLA
Pixel™ XL, Phone by Google
Verizon Wireless Home Phone
LG G4™
Jetpack® MiFi® 7730L
LG G5
Samsung Galaxy Core Prime™
V20™
Droid Turbo in Ballistic Nylon
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Apple® iPhone® 4
LG V10™
LG G6™
LG G3
GizmoGadget™ by LG
Apple® iPhone® 4s
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy J3 V
Samsung Galaxy S6 edge +
Motorola moto z2 play
Ellipsis® Jetpack® MHS800L
Verizon 4G LTE Broadband Router
Pantech 4G LTE Global USB Modem UML290
Google Pixel 2
Stylo™ 2 V
LG K8 V
Samsung Galaxy S® 6 edge
Galaxy Tab E (8.0)
Verizon MiFi® 4G LTE Global USB Modem U620L
moto z2 force edition
LG Optimus Zone™ 3 Prepaid
Google Pixel 2 XL
Verizon LTE Internet and Home Phone
PRIV™ by BlackBerry®
Moto Z Droid Edition
DROID MAXX 2
DuraForce PRO with Sapphire Shield
Hum+ by Verizon
Samsung Convoy® 4
Samsung Galaxy Note® 3
GizmoPal™
GizmoPal® 2 by LG
LG Cosmos™ 3
Microsoft Lumia 735
Verizon Ellipsis® Jetpack® MHS900L
LG V30®
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy S® III
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
moto e4 Prepaid
Moto G Play
BlackBerry® Bold™ 9930 smartphone
LG Exalt® LTE
DuraXV
Samsung Convoy™ 3
Verizon 4G LTE USB Modem 551L
Brigadier™ by Kyocera
DROID RAZR M by MOTOROLA
Galaxy J3 Mission Prepaid
Verizon Ellipsis® 10
Verizon Verizon SmartHub with Voice
Casio G'zOne Commando®
DROID MINI by MOTOROLA
Verizon Wear24™
LG K4™ LTE
Verizon 4G LTE USB Modem UML295
DROID 3 by MOTOROLA
Verizon Global USB Modem USB730L
Samsung Gear S3 frontier
HTC Desire® 530
Ellipsis™ Jetpack® MHS815L
Kyocera DuraXV+
Galaxy Tab E
Motorola moto e4 plus™ Prepaid
ZenPad™ Z10
Verizon Wireless Home Phone T2000
Microsoft Surface 3
Apple® iPad mini™ with Retina display
LG G Vista
Samsung Convoy™ 2
Casio G'zOne Ravine® 2
Casio G'zOne Commando® 4G LTE
LG G2
LTE Internet (Installed)
Apple® iPad Air® 2
HTC One® (M8)
Apple® iPad® (9.7-inch)
LG Extravert™ 2
BlackBerry Classic
HTC 10™
LG G Pad 8.3 LTE
Moto G™ by Motorola
Samsung Brightside™
HTC One M9
Samsung Gusto® 2
LG Exalt™
DROID by MOTOROLA
Sony Xperia® Z3v
Apple® iPad Pro®
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Terra™
DROID ULTRA by MOTOROLA
Verizon Ellipsis® 8 HD
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
ZenPad™ Z8
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Samsung Galaxy S® 4 mini
Verizon Wireless AirCard® 595
Gear S2
LG Revere®
Moto E™ Prepaid
Samsung Intensity™ II
Apple® iPad Pro® (10.5-inch)
Samsung Galaxy Tab S2
HTC Desire® 526
LG Octane™
Apple® iPad Air®
Galaxy Note® Edge
Samsung Galaxy Note® II
Cadence by Kyocera
ASUS ZenPad™ Z8s
Apple® iPad mini® 4
BlackBerry® Q10 smartphone
Samsung Convoy™
Samsung Galaxy Tab® 2 (7.0)
BlackBerry® Z10 smartphone
ZTE Cymbal® LTE
Apple® iPad Pro® (9.7-inch)
LG G Pad™ X8.3
Apple® iPad Pro® (12.9-inch)
HTC Desire® 626
Moto X™ (2nd Gen.)
Motorola RAZR V3m
DROID INCREDIBLE 4G LTE by HTC
DROID RAZR by MOTOROLA
LG Cosmos™ 2
Arlo Go
Samsung Galaxy Tab S3
KYOCERA DuraXVLTE
Nexus 6
Nokia Lumia 822
Moto X™ by Motorola
Nokia Lumia 928
Verizon Wireless USB760 Modem
LG Accolade™
Apple® iPad® with Wi-Fi + 4G
G Pad™ 10.1 LTE
G Pad™ 7.0 LTE
Gear S®
Humx
LG Vortex™
Spartan GoCam™
LG Revere® 2
Samsung Galaxy Tab®
Samsung Intensity™ III
LG enV®3
DROID RAZR MAXX HD by MOTOROLA
Samsung Galaxy Tab® (10.1)
Verizon MiFi™2200 Intelligent Mobile Hotspot
BlackBerry® Bold 9650 smartphone
Apple® iPad®
BlackBerry® Z30 smartphone
Casio G'zOne Ravine®
Samsung Galaxy Tab® 2 (10.1)
Samsung Galaxy Book
HTC One®
LG 4G LTE USB Modem VL600
Apple® iPad mini™
Samsung Gusto®
DROID X by MOTOROLA
ASUS ZenFone™ V
Samsung Galaxy Tab® 4 (10.1)
Ellipsis® Kids
Toyota Connected Car
Samsung Galaxy Tab® 4 (8.0)
Dell™ Vostro™ V13 Laptop
LG Exalt™II
Verizon GizmoTab™
Sonim XP5
Samsung Haven™
Motorola MOTO™ W755
ASUS ZenFone™ AR
LG Optimus Zone™ 2 Prepaid
Samsung Alias™ 2
LG VX8300
Nokia Lumia Icon
Samsung Illusion™
Samsung Galaxy S® III mini
HP Elite x2 1012
Apple® iPad mini™ 3
Apple® iPad® with Retina display
BlackBerry® Curve™ 9330 smartphone
BlackBerry® 8830 World Edition smartphone
Samsung Galaxy Camera®
Motorola Barrage™
Lancet™ for Android™
LG Cosmos™
HTC One® (M8) for Windows®
DROID 4 by MOTOROLA
Verizon Wireless USB720 Modem
LG Optimus Exceed™ 2
Pantech Hotshot™
DROID RAZR MAXX by MOTOROLA
Samsung Fascinate™
Transpyre™ Prepaid
Samsung Gear S3 classic
DROID BIONIC by MOTOROLA
Verizon Wireless UMW190 Global USB Modem
BlackBerry® Storm2™ 9550 smartphone
DROID X2 by MOTOROLA
LG enV® TOUCH
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
ZTE Blade™ Vantage Prepaid
Samsung Knack™
Pantech Perception™
DROID DNA by HTC
LG enV®2
Verizon Wireless UM175 USB Modem
Windows Phone 8X by HTC
Motorola XOOM™ 4G LTE
Samsung Intensity™
Pantech Breakout™
Watch Urbane™ 2nd Edition LTE
DROID RAZR HD by MOTOROLA
DROID INCREDIBLE 2 by HTC
Enact™ by LG
LG VX5500
Samsung Galaxy Note® Pro
Samsung Galaxy Note® 10.1
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Smooth™
BlackBerry® Tour™ 9630 smartphone
Casio G'zOne Boulder®
Samsung Galaxy Stellar™
BlackBerry® Bold™ 9930 smartphone without camera
THUNDERBOLT™ by HTC
Sony Xperia® Z2
Pantech Marauder™
Galaxy Nexus by Samsung
Verizon Wireless AirCard® 595U USB Modem
LG Extravert™
Lucid™3 by LG
Lancet™
Samsung Galaxy Tab® S
HTC One® max
DROID CHARGE by SAMSUNG
Samsung Galaxy™ Stratosphere™
LG Optimus Zone™
HTC One® remix
Nokia Lumia 2520
Intuition™ by LG
Samsung SCH-u340
Samsung Alias™
Hydro ELITE by KYOCERA
Samsung Juke
Samsung Galaxy Note® 10.1 2014 Edition
DROID INCREDIBLE by HTC
LG VX8360
Pantech Jest™ 2
Casio G'zOne Rock™
Lucid™2 by LG
LG Cosmos™ Touch
Google Nexus 7
Verizon Wireless G'zOne Type-S
BlackBerry® Curve™ 9310 smartphone
Motorola W385
HTC Rhyme™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Galaxy™ Stratosphere™ II
LG VX5400
Verizon Wireless USB727 Modem
Verizon Wireless PC5750 PC Card
Verizon Wireless UM150 USB Modem
Samsung Galaxy Tab® (7.7)
HTC Desire® 612
Samsung ATIV Odyssey™
Verizon Wireless CDM8950
Motorola Adventure™ V750
BlackBerry® Curve™ 8530 smartphone
Casio G'zOne Brigade®
Motorola MOTO™ VU204
Spectrum™ by LG
Samsung Galaxy Legend™
Samsung ATIV SE™
LG VX8350
Spectrum™ 2 by LG
Samsung Galaxy View
Moto X™ - Designed by You (2nd Generation)
DROID 2 GLOBAL by MOTOROLA
DROID 2 by MOTOROLA
LG Dare™
Samsung SCH-u430
Motorola XOOM™
Verizon Wireless Escapade®
Samsung FlipShot®
Verizon Wireless Razzle™
Pantech Caper™ Prepaid
Verizon Wireless Salute™
Samsung Reality™
LG VX3200
Samsung Gear S2 classic
LG enV®
HP Spectre x2
Samsung SCH-u410
Delphi Connect
Motorola RAZR V3m in Gray
DROID XYBOARD 10.1 by MOTOROLA
BlackBerry® Curve™ 9370 smartphone
Moto X™ - Designed by You
Samsung SCH-a930
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Casio EXILIM
Samsung SCH-a870
LG Ally™
LG Chocolate®
Lucid™ by LG
Samsung SCH-u540
Motorola MOTOKRZR K1m
LG VX5200
Luge™ by Motorola Prepaid
HP® Mini 1151NR Netbook
LG Voyager™
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG VX5300
LG Chocolate® 3
Motorola W315
LG VX8700
Samsung Rogue™
Verizon Wireless Coupe™
Motorola RAZR V3c
Verizon Wireless V740 ExpressCard
Verizon Wireless CDM8975
Lexus Connected Car
LG Enlighten®
Motorola V60s
DROID XYBOARD 8.2 by MOTOROLA
LG VX8100
Sierra Wireless AirCard® 580
Revolution™ by LG
DROID R2D2 by MOTOROLA
DROID PRO by MOTOROLA
Motorola Entice™
LG Optimus Exceed™
Motorola V325
Samsung SCH-a950
LG VX3300
HTC Rezound™
BlackBerry Classic Non-Camera
LG VX6100
Gateway® LT2016u Netbook
Samsung Omnia® II
LG VX4650
Samsung Renown™
Samsung Zeal™
LG Chocolate® Touch
DROID ERIS by HTC
G'zOne Boulder™ Black and Silver
LG VX6000
HP® Pavilion dm1-3010nr Notebook
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless USB1000 Global USB Modem
HTC Touch Pro™
Samsung SCH-a650
Kyocera KX414
Samsung Trance™
Motorola E815
Motorola V710
LG Clout™
Motorola V325i
Samsung Continuum™
Samsung SCH-u550
Pantech Crux™
Samsung SCH-a850
Motorola Rival™
Nokia 2705 Shade™
Nokia 6205
Samsung Gleam®
Nokia 6015i Prepaid
Verizon Wireless Adamant™
LG VENUS™
LG Glance™
Samsung SCH-a670
Nokia 3589i
HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 6215i
Verizon XU870 Global ExpressCard®
Verizon Wireless PN-300
Samsung Sway™
HTC Trophy™
Motorola V276
HP® Mini 311-1037NR Netbook
Motorola V60p
Samsung SCH-n330
Motorola MOTORAZR maxx Ve
Samsung SCH-a630
Nokia 6315i
Motorola Rapture™ VU30
Samsung 4G LTE Network Extender 2
Verizon Ellipsis® 10 HD
Verizon Converged VOIP Device
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
LG Versa™
Yealink One TalkSM IP DECT Phone Bundle
Motorola C333
Verizon Wireless V620
Jest™
Nokia 2128i
Nokia 2705 Shade™ Non-Camera
HP® Mini 110-3098NR Netbook
LG VX4500
Compaq® Mini CQ10-688nr Netbook
ZenFone™ V Live
Motorola C343
Verizon Wireless Blitz® Prepaid
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung Omnia®
Samsung Glyde™
Verizon Wireless U630 PC Card

Bill to Account

Bill to Account FAQs
[FAQs]
Learn about billing your Verizon Wireless purchases, such as devices and accessories, directly to your account.
How Can I Add A Bill To My Account?
[Community]
Have you billed accessories to your account? How long had you been a customer before you were able to bill to account? Between the store rep and myself, we have spoken to more than 10 people trying to bill a fit bit to my account. We both are getting different info from everyone we speak to.

Device Payment

Device Payment FAQs
[FAQs]
Learn how Verizon provides the flexibility to pay for a device with monthly device payments. (Formerly known as Verizon Edge.)
How Do Device Payments Work?
[Video]
Watch this video to get an overview of how device payments work.
Length: 1:27

Gift Cards

Gift Card FAQs
[FAQs]
Learn more about Verizon Wireless gift cards, which never expire and can be used online and at Verizon Wireless stores.

Google Play Carrier Billing

Google Play Carrier Billing
[FAQs]
Learn about Google Play™ Carrier Billing, which lets you purchase virtual items, like e-books and apps, and apply the charges to your Verizon Wireless bill
Making an app or content purchase using your Verizon Wireless Account
[Video]
Watch this video to learn how you can buy apps and content on your phone and bill them directly to your Verizon Wireless account.
Length: 1:30

In-Store Pickup

Verizon In-Store Pickup FAQs
[FAQs]
Learn about the option to order devices and accessories online and pick them up in a store near you on the same day.
When Can I Pick Up My Order In Store?
[Community]
So i have order a new plan and with new phone. I have selected pick up at store. The store said the they have the phone available. After check out it stated that it would be ready in 2 hour. it been over 24 hour and i havent been able to pick up my phone cause it is still process? what is going on with...

Rebates

Rebates FAQs
[FAQs]
Learn about managing your rebates online, including how to submit a rebate, check its status and check your rebate card balance.
Rebate Center
[General Information]
Visit our Rebate Center in order to view and track your rebate online.
When Will I Get Credit For Switching?
[Community]
I too fell for the iPhone 7 promotion switching over from another company.  I have called and received the same we are behind excuses by next bill it should show up.  Three bills later and 20ncalls later still no bill credit.  I am at the point where I am ready to switch service because...

Returns

Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Return a Device or Accessory
[Video]
Watch this video to see how to return or exchange a device or accessory you purchased from verizonwireless.com for up to 14 days.
Length: 1:53
Can I return an item purchased online to a physical store?
[Community]
I purchased an accessory that I'd like to return however I think I discarded the shipping box and the return label.  Can I return it directly to Verizon Wireless store near me?
Can I return my device without a box?
[Community]
I recently purchased an android as a replacement for my iphone.  I through away the box but now want to return the android.  How can I get a replacement box?
Can I trade in a device that's still on a payment plan?
[Community]
I have a S7 Edge that I'm making payments on. I have a little more than a year left on it. I plan on paying it off over the 24 month agreement because I'm receiving an $18 a month credit towards the $33 monthly device payment. Now, I know that I can still give that phone to someone else to use, as long...
Can you use FedEx to ship your trade-in?
[Community]
Is it okay to use another shipping method to send in your trade-in for the iPhone 7 promotion?  For example, FedEx priority shipping with a declared value?  Can you use the box and materials sent to ship back your old phone but pay to use a different carrier (FedEx or UPS)?  Will this in...
Could anyone please tell me what "Adjustment Reason RBXM" means?
[Community]
This is in reference to an iPhone 7 Plus pre-order using the trade-in promotion.
Do I Have To Turn In My Phone When I Upgrade To A New Device?
[Community]
If I have been paying Verizon Edge for over two years (purchased iPhone 6 in Nov. 2014). Do I have to turn in my phone when I upgrade even if I've paid it off? I have a crack in my screen and am wondering whether or not I need to get that fixed before I upgrade if I have to turn in my 6 to get the new...
Do I have to remove the battery before trading in my iPhone?
[Community]
Just received $400 trade in value for my i phone 5 to purchase an i phone 7.  Return instructions say I need to remove the battery.  We've never had to do this before on trade ins.  Can this be true?  Thank you, TS
Do I have to return my device before I can purchase a new one?
[Community]
do i have to return my phone (had only 3 days) before i can purchase a new one
How Do I Send In My Old Device?
[Community]
I purchased the Iphone 7 plus sept 24 and receieved it oct 4. I was told I can send in my iPhone 5 and have the amount credited towards my newly released iPhone 7 plus( because I bought it during the promotion time ). How do I find the link online to have shipping supplies sent to me so I can do this?...
How do I return an unopened prepaid phone?
[Community]
Greetings, I ended up with two phones as the first purchase triggered a credit card decline because the card company flagged it as a suspicious transaction.  I spoke with them to confirm that it was a valid transaction.  They instructed me to place a brand new purchase since the first one...
How do I trade in my device?
[Community]
How do I trade in my old iPhone?  I have a new phone and a new contract.
I received Trade-In Boxes, but my new device hasn't arrived yet. What should I do?
[Community]
Hello, My son recently used his upgrade and did the trade-in deal with Verizon.  I received two boxes in the mail yesterday and noticed the sheet of paper mentions the phone must be returned within 14 days.  My son's iPhone isn't due to ship till late November.  He said the website...
What do I need to return?
[Community]
I recently upgraded my phone and received the box that I'm supposed to use to send the old phone back. My question is do I also need to return the plug and cord from the old phone? I don't see any instructions/ information in the box telling me whether I do or don't. Thanks for your help.
What should I do if I change my mind about returning my device?
[Community]
This is a continuation or confirmation of Do I need to turn in my old equipment? I recently upgraded my Galaxy S7 Edge for a Galaxy S8+ just past the 12 month mark in my Edge "lease".  The website stated that, due to the remaining value of the S7 Edge, I could upgrade at the half-way point for...
What should I do with my device before trading it in?
[Community]
I recently upgraded and ordered the iPhone 7. I am trading mine in my old iPhone to get it free. What do I need to do to my old iPhone before I send it in? I saw that I have to disable find my iPhone, but what else?
When I get a warranty replacement, does Verizon replace my phone with a refurbished one?
[Community]
I recently had a warranty replacement sent to me from Verizon. My new phone has some serious issues with the screen, and I'm wondering if the replacement phone they sent me was refurbished.
When does the return window start?
[Community]
Hello! Just a quick question that hopefully someone can answer: I was just wondering when the 14 day return windows starts for online phone orders? Does it start when the phone ships, when it arrives, or when it is activated? Thank you!
When will I receive my new device after a trade-in?
[Community]
i went online to trade a phone in. willl they ship the phone in that i want to trade in and when will i receive the new phone?
Why Am I Having Trouble Printing Out A Return Label?
[Community]
I have been trying to print a return label for weeks and I have been given the run around. I'm just trying to send you all this trade in device. This shouldn't be this difficult. Please just email me a printing label. There is NO option to print it under my verizon. I even called in and when the woman...
Why Can't I Trade In My iPhone 6?
[Community]
    I purchased two iPhone 7 and want to trade in my iPhone 6.  I went to the trade in device page and went to the drop down box that shows the phones I have had but it does not show my iPhone 6, which is the one I want to trade in.  Because of this I can't get an appraisal. ...
Will I be able to return a device with cracks when I upgrade?
[Community]
ok so I bought my phone out right and I just dropped in and on the back it has to cracks on the top and bottom corner will I still be able to turn it in because on the site it says the screen needs to be free of cracks witch it is
Will I be penalized for sending my phone without resetting it?
[Community]
Hello, I am receiving a new phone tomorrow and I know when sending back a defected phone you're suppose to do a factory reset on it. My phone will not stay on long enough for me to be able to perform that. Will I be penalized for sending it in without resetting it?

Shipping

Shipping FAQs
[FAQs]
Learn about all the different shipping options available for online orders from the Verizon Wireless website.
Can my device be held for pickup at a FedEx location?
[Community]
My iPhone 7 plus is supposed to be delivered Thursday but I work until 2:00pm and FedEx usually delivers early here. I wish apple would let you hold the package at a Fedex location if no one will be home to sign for it.
How long after payment do devices ship?
[Community]
I ordered an iPhone 7 Plus 128g Silver on launch date and got a ship date of 10/19.  I just received a texted saying my account was charged, so does that mean I will get my phone this week?
Same Day Delivery Online FAQs
[FAQs]
Why wait? Order online and get your devices or accessories on the same day with Verizon's Same Day Delivery.
WillI I Get My Phone Earlier If I Order Online?
[Community]
I ordered a 7 plus jet black 128gb in store on 9/9 when they opened at 8am est. Delivery said 11/28/16 when I got the confirm email. Now it states that it will be coming 11/16/16. Will I get mine sooner since I went in the store to buy instead delivery to my house?

Trade-In Programs

Device Trade-in Program FAQs
[FAQs]
Learn about our Device Trade-in Program that lets you recycle your old device for a Verizon Wireless Gift Card or account credit or donate it to HopeLine®.
Verizon Resale Tax Form - Device Upgrade (formerly known as Edge Up) and Trade-in Program
[General Information]
Information and links to state specific forms for the Device Trade-in program, to keep in your files when trading a device with Verizon Wireless.
Device Trade-in Program Guide
[How to Use Guide]
Step-by-step instructions for how to recycle or trade in your old mobile device, and how to check the status of a trade in.
Annual Upgrade Program for iPhone FAQs
[FAQs]
Get a new smartphone after only 30 days with our Annual Upgrade program for iPhone. Learn how the program works and how to participate
How to Trade in Your Device
[Video]
The Device Trade-in Program lets you recycle devices to benefit our planet, donate to help victims of domestic violence or receive an account credit or gift card.
Length: 2:27
Carrier Billing FAQs
[FAQs]
Learn how to purchase digital goods and services on your device with Carrier Billing, without having to provide merchants your credit card information
Annual Upgrade Program for Samsung Devices FAQs
[FAQs]
Get a new smartphone after only 30 days with our annual upgrade program for Samsung devices. Learn how the program works and how to participate.
Can I Order A Trade-In Box Online?
[Community]
I completed the online process to request the trade in box on November 9.  Received an email with the submission ID.  No box received.  How do I check status or re-order the box?
Can I Trade-In My Phone With A Cracked Screen?
[Community]
I cracked the screen on a Gold iPhone and replaced it with a black screen. Will I have a problem with Verizon when I want to upgrade the phone?  The phone is in good working condition.
Can I trade in a device with a cracked screen?
[Community]
I am looking to upgrade my phone. I can pay $53 and trade my current phone in and upgrade, but there is a small hairline crack in the bottom of the phone. Through asurion they want $160 to replace the phone, and Verizon said all I can do is buy the phone out for $230 then upgrade. I find this unacceptable...
Can I trade in both my iPhone 5 and 5s for a new phone?
[Community]
I am ready to upgrade my iPhone 5s but I also want to trade in my iPhone 5. I would like to trade in both and upgrade to one phone possibly a Samsung note 7. Can I do both at the same time?
Can I trade in my device with a cracked screen?
[Community]
I am wanting to upgrade my phone and turn in my device, but recently I have dropped and cracked the screen. Will Verizon still accept my trade in, just for a lesser value, or will the make me pay what I have left on it?
Do I Remove My iPhone Battery Before Trade-In?
[Community]
I am trading in a 5s for the 300$ credit but it say it needs battery removed and if it not it is not eligible for credit??? Is this true? My battery is fine but do not know how to remove it from a IPhone.Remove battery and do not mail if damaged (if battery is not removable and damaged, the device is...
Do I have to remove the battery before trading in my iPhone?
[Community]
Just received $400 trade in value for my i phone 5 to purchase an i phone 7.  Return instructions say I need to remove the battery.  We've never had to do this before on trade ins.  Can this be true?  Thank you, TS
Do I pay taxes on an iPhone 7 if I use the trade in program?
[Community]
If I trade in my iPhone 6 for the free iPhone 7 do I have to have the taxes upfront
How do I trade in my device?
[Community]
How do I trade in my old iPhone?  I have a new phone and a new contract.
How do I trade-in my old device for credit?
[Community]
Upgraded my husbands phone to iPhone 6. His old Samsung was worth $25 if returned. I have not received any email or return label to send back old phone. Can someone help me locate this information?
How long does a trade-in credit take to appear on my bill?
[Community]
I returned an i-phone for trade-in ($400 credit) that was received on October 7, 2016.  About how long until this will be credited to my account?
I received Trade-In Boxes, but my new device hasn't arrived yet. What should I do?
[Community]
Hello, My son recently used his upgrade and did the trade-in deal with Verizon.  I received two boxes in the mail yesterday and noticed the sheet of paper mentions the phone must be returned within 14 days.  My son's iPhone isn't due to ship till late November.  He said the website...
What are the details of the trade in process?
[Community]
i really want to trade in my iPhone 6s Plus for the Google Pixel but I'm confused about the details for trade ins. Can someone please break it down for me? Thank you in advance, -Catie
What is the trade in value of my device?
[Community]
I JUST HAD MY GALAXY S7 EDGE REPLACED, AND SO i HAVE A "BRAND NEW", PROBABLY REFURBISHED PHONE WHICH i AM NOT USING.  Does anyone know the recycle value with Verizon for this phone.
What should I do with my device before trading it in?
[Community]
I recently upgraded and ordered the iPhone 7. I am trading mine in my old iPhone to get it free. What do I need to do to my old iPhone before I send it in? I saw that I have to disable find my iPhone, but what else?
When Will I Be Credited For My Two Device Trade-Ins?
[Community]
I traded in two Iphone 6 for two Iphone 7. They are going to credit my account for 24 months at a certain rate on the device payments. So my cost ends up being something like $8.00 a phone for 2years. But it takes two billing cycles for the credits to start. The agreement says I will get those first two...
When will I receive my new device after a trade-in?
[Community]
i went online to trade a phone in. willl they ship the phone in that i want to trade in and when will i receive the new phone?
Will I be able to return a device with cracks when I upgrade?
[Community]
ok so I bought my phone out right and I just dropped in and on the back it has to cracks on the top and bottom corner will I still be able to turn it in because on the site it says the screen needs to be free of cracks witch it is
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