Details About Your Verizon Service Issue:
If you recently received a text message from us regarding a service ticket, this page contains details about the resolution.
We've resolved your device issue.
Issue Details: A SIM card problem prevented your device from working properly.
Next Steps: Please turn your device off and then back on, then confirm it works as expected by connecting to the internet, making a call or sending a text.
If you continue to experience connection issues, we suggest completing troubleshooting steps at online Troubleshooting Assistant. It has step-by-step instructions to help with a variety of device issues.
Thank you for assisting us by letting us know there was a problem with your service. We apologize for any inconvenience this may have caused.
We appreciate your patience as we worked to resolve your issue and thank you for choosing Verizon!