Smart Home Support FAQs

Smart Home Support provides technical support and protection for the most common electronic products in your home, like your flat screen TV, laptop and gaming consoles.

With Smart Home Support, you get:

• Expert technical advice and support for Wi-Fi devices in your household
• Protection for your eligible products, which provides coverage for mechanical and electrical malfunctions, like if your flat screen TV won't turn on

Note: The Smart Home Support Service Contract doesn't cover mobile phones, smartwatches or tablets that have a line on your Verizon mobile account. To learn about device protection for these devices, please visit our Device Protection page.

Smart Home Support covers a variety of the most common electronic products in your home in different ways.

• Expert technical support for:
  • All household Wi-Fi devices
• Protection for:
  • Flat screen TVs
  • Routers
  • Desktops / laptops
  • Home theater systems
  • Smart home / Wi-Fi devices (e.g., smart thermostat, Alexa™, etc.)
  • Wearables (e.g., smartwatches*)
  • Gaming consoles (e.g., Xbox®)
  • Tablets* 
• Cracked screen repair for:
  • Laptops
  • Wearables (e.g., smartwatches*)
  • Tablets*

For more details, please refer to the Smart Home Support Terms & Conditions.

*Smart Home Support doesn't cover mobile devices that have a line on your Verizon mobile account. For coverage for these devices, please go to our Device Protection page.

All eligible existing and new products in your household are covered.

You may file an unlimited number of claims in a 12-month time frame, but there's a maximum annual claim limit amount of $5,000 per household and $2,000 per single claim.

A covered claim will apply to your total claim limit for 12 months after the claim is completed. At that point, the amount of that claim will no longer apply to your total claim limit, and it will be added back to your available claim-limit balance.

Smart Home Support costs $20/month, plus applicable taxes.

Also, depending on the eligible product, if a service fee applies, it will be either $49 or $89 each time a claim is filed. You can cancel at any time.

Smart Home Support is no longer available for new sign ups. It has been replaced by Verizon Home Device Protect, which includes additional features to help protect the eligible products in your home.

If you already have Smart Home Support, you can continue to use it.

Coverage for tech support starts when you sign up. Coverage for eligible products under the service contract begins 30 days after enrollment.

Coverage continues as long as you're subscribed to Smart Home Support.

Go to our Smart Home Support Terms & Conditions page.

You can cancel your Smart Home Support service at any time on the Services & Perks  page in My Verizon. Upon canceling, you'll receive a prorated refund of your monthly fee.

Note: You have 30 days after cancellation to file a claim.

Smart Home Support provides personalized technical support, featuring experts on Verizon devices and consumer electronics products. If you're having an issue with any eligible household product, you can contact Smart Home Support experts for help.

Smart Home Support experts can solve most tech issues in just one call. However, if they don't have the answer right away, they'll call you back at your convenience with a solution. In addition, tech experts will make recommendations on how to optimize your devices for your lifestyle.

Smart Home Support also provides digital tools within the Verizon Tech Coach app. These include chat support and customized device tips and tricks to help you get the most out of your home Wi-Fi devices.

Open the Verizon Tech Coach app on your smartphone to:

• Start a chat - Enter a question in the Type your question field and tap Send.
• Call - Tap the Call icon (red box with a white phone inside).

Or call (800) 922-0204 and say "Smart Home Support" when prompted.

There's no limit to the number of times you can contact our experts for technical support.

Expert technical support is available to you 24/7, every day of the year.

You'll get expert technical support for all your eligible products and other electronic products that connect to them.

You can get help with:

• Connecting your household Wi-Fi devices
• Setting up new Wi-Fi devices and accessories
• Using and getting the most out of your Wi-Fi devices and accessories
• Troubleshooting your household Wi-Fi devices if you run into an issue

You can file a claim by calling Asurion at 844-409-1998.

You'll receive email updates during the claims process. If you haven't received an update, please check the spam folder in your email account.

You can also track an existing claim by calling Asurion at 844-409-1998.

You can track your claim limits by calling Asurion at 844-409-1998.

If we are unable to service your eligible product and it needs to be replaced, you may get one of the following:

• A new, refurbished or remanufactured product, or a product with equal or similar features and functionality that performs to the factory specifications of the original product.
  
  Note: Technological advances may result in being provided a replacement product with a lower selling price than the original product.
• Reimbursement for the fair market value of the product.

Eligible products are covered for defects in materials and workmanship as a result of normal use of the product. This includes defects due to power surges and normal wear and tear.

Products eligible for cracked screen repair are tablets, laptops and wearables, if the damage is the result of normal usage, and if the device doesn't have a line on your Verizon mobile account.

Limitations and exclusions apply. See terms and conditions for complete details.