Will use of my Verizon Smart Locator be charged against my existing data plan allowance?
No, your Smart Locator comes with a separate data plan, which is automatically added to your account when you activate the device. It gives your Smart Locator access to the Verizon network and all the data you need to locate it.
The first 12 months of the plan are included with the purchase of your Smart Locator, After 12 months, the plan costs $3/month.
How do I use my Verizon Smart Locator?
Refer to our How to use Verizon Smart Locator page for step-by-step instructions on how to:
Limit the amount you use real-time tracking. It's the biggest cause of battery drainage, and it should only be used when absolutely necessary.
What is Sleep Mode for my Smart Locator?
Sleep Mode is designed to help conserve your Smart Locator's battery. Smart Locator can be set up for scheduled and unscheduled Sleep Mode.
Scheduled Sleep Mode: During initial setup of your Smart Locator, you'll set scheduled times when you want to receive location alerts. The time frames you don't set to receive alerts will be the times your device goes into scheduled Sleep Mode. (Typically, it's during the time you're sleeping.)
While in this mode:
The Smart Locator completely shuts off and won't send or receive location alerts.
You can't communicate with the Smart Locator.
Any changes to the Smart Locator's location alerts, time-based alerts or Sleep Mode time period won't take effect until the device wakes up. At that time, the Smart Locator will update and operate according to the new settings.
You don't have to use schedule Sleep Mode. You can ask to receive alerts 24/7. But not using scheduled Sleep Mode will significantly reduce the Smart Locator's battery life and increase how often you need to charge it.
Unscheduled Sleep Mode: The Smart Locator has a built-in accelerometer to detect when it's in motion. If the device hasn't moved for 10 minutes, it will automatically go into Sleep Mode until it moves again. This helps maximize your battery life.
While in this mode:
The Smart Locator may not report its location as often as it's scheduled to because its location hasn't changed since the last report. This avoids wasting battery life reporting the same information.
Once the Smart Locator starts moving again, it will wake up from unscheduled Sleep Mode and report its location according to your set schedule.
Does the Smart Locator work in roaming areas?
The Smart Locator will only work in roaming areas where carriers have Verizon-licensed 4G LTE frequencies. It won’t work internationally or on other carrier networks that use other frequencies.
Does the Smart Locator work with a Network Extender?
The Smart Locator doesn’t work with Network Extender devices. If you use a Network Extender in your home, the Smart Locator won’t function.
My Verizon Smart Locator won’t turn on. What should I do?
In general, the LED light on your Verizon Smart Locator will remain off to conserve the battery. So it may look like it's off, even though it's on and fully charged. The light will only blink if you press the button on the Smart Locator device.
If you aren't sure if your Smart Locator is turned on and working, you can:
Press the button on the Smart Locator. If the light turns on or blinks, the device is on and working. Learn more about the LED light patterns.
Note: Your Verizon Smart Locator has a permanently embedded battery. Never try to remove the battery because you'll break the device.
What should I do if the Smart Locator Hub app times out while activating or pairing?
Due to connectivity or signal strength issues, activating and/or pairing your Smart Locator can take a few minutes. This is normal. Even if the app times out and says it couldn't complete pairing, tap Try Again, and re-scan the QR code. It should pick up where it left off.
I got an error message when trying to activate Smart Locator. What should I do?
There are several reasons you could be getting an error message, and the app activation may not be complete. If you receive an error message, it should provide you with clear instructions on how to activate the device.
Here are some common errors and how to resolve them:
You entered invalid credentials. Please verify your credentials and try to re-enter them.
You don't have Account Owner or Account Manager permissions, or you haven't accepted the Account Manager permissions in My Verizon. Only an Account Owner can grant you Account Manager permissions. If they have done so and you still can't activate the app, make sure you sign in to the My Verizon website or the My Verizon app to accept them. You'll automatically be prompted with the new Terms & Conditions for the Account Manager permissions. Once you accept, you can continue the Smart Locator activation and pairing process.
Your wireless plan is not compatible. Not to worry, you can still activate your Smart Locator device through the Bring Your Own Device (BYOD) page in My Verizon. Follow the onscreen prompts to activate Smart Locator on a new line.
You have an unpaid balance on your account. Your wireless account needs to be current before you can activate the Smart Locator on your account. Sign in to My Verizon and pay your unpaid balance. Then you can come back to the Smart Locator Hub app to activate the device.
You have 10 or more devices on your account. For fraud and security reasons, you can't add a line to your My Verizon account if you already have 10 or more lines. You'll need to call Customer Service or take the device to a Verizon store for help.
Once you have the replacement device, a Customer Service Representative will need to transfer the old device's line of service to the new device. Once the line of service has been transferred, you can use the Smart Locator Hub app to pair the new device with your smartphone.
Note: Replacement devices will NOT receive the complimentary 12 months for the Smart Locator plan. You must transfer the line of service from your old (broken) device to the new (replacement) device to continue to receive your promotional plan service.
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