Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

Sonim XP8® - Support Overview

Find support and online tools for your Sonim XP8.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate Your New or Certified Pre-owned Verizon Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Activate, Switch or Bring Your Own Device (BYOD) FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Bring Your Own Device (BYOD) - Switch to Verizon

Activate a device you own on an existing or new line on your Verizon account. Switch to Verizon from another carrier and learn how to port your number & BYOD.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Sonim XP8 User Guide (PDF)

This User Guide can help you get the most out of your Sonim XP8. Learn about set up, advanced feature use and navigation.

Sonim XP8® - Activate / Set Up Device

Here's how to setup your Sonim XP8.

Sonim XP8® - Add an Existing Google™ Account

Here's how to add an existing Google (Gmail) account to your Sonim XP8 .

Sonim XP8® - Adjust Account Sync Settings

Here's to sync settings if you're not receiving email and app notifications on your Sonim XP8.

Sonim XP8® - Create a New Google™ Account

Here's how to create a Google (Gmail) account for your Sonim XP8.

Sonim XP8® - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your Sonim XP8 on or off.

Swap Phone Numbers between Devices on Your Account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Verizon Device Returns, Exchanges, Trade-ins – How to Prep & Ship

Get steps to prepare your device for return, exchange, trade in, warranty return or annual upgrade. Find instructions for packing and shipping your device to Verizon.

Video: How to Activate Your Device
(length: 3:07)

Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)

Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 2:12)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12

View Verizon Wireless Coverage - International

Here's how to check for service availability around the world.

Alerts & Reminders

Sonim XP8® - Manage Alerts / Notifications

Here's how to manage alerts / notifications on your Sonim XP8.

Back Up & Transfer Content

Access Content Transfer App - Android Smartphone

Here's how to access the Content Transfer app on your Android smartphone.

Content Transfer App - Transfer Content - Android™ Smartphone

Here's how to use the Content Transfer app on your Android smartphone to transfer content between devices

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Download and Install Content Transfer App - Android™ Smartphone

Here's how to download and install the Content Transfer app on an Android smartphone.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Sonim XP8® - Move Music Files from Device

Here's how to move music from your Sonim XP8 to a computer.

Sonim XP8® - Move Music Files to Device

Here's how to move music files to your Sonim XP8 from a computer.

Sonim XP8® - Move Pictures / Videos from Device

Here's how to move pictures and videos from your Sonim XP8 to a computer.

Sonim XP8® - Move Pictures / Videos to Device

Here's how to move pictures and videos to your Sonim XP8 from a computer.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

My Verizon Website - Remove Connected Device (E911)

Here's how to remove a device from your Connected Devices list via the My Verizon website.

Sonim XP8 Simulator: Charging Your Phone

Learn how to charge your Sonim XP8.

Sonim XP8 Simulator: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your Sonim XP8.

Sonim XP8 Simulator: Turning Your Phone On and Off

Learn how to power on and shut down your Sonim XP8.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Sonim XP8 - Insert / Remove Battery

Here's how to insert / remove the battery for your Sonim XP8.

Sonim XP8® - Extend Battery Life

Here's how to improve the battery life of your Sonim XP8.

Sonim XP8® - Power Saver Settings

Here's how to manage 'Battery saver' settings to conserve battery on your Sonim XP8.

Sonim XP8® - Turn Power Saver On / Off

Here's how to turn Eco Mode for your Sonim XP8 on or off.

Sonim XP8® - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Stand by time, etc.) for your Sonim XP8.

Sonim XP8® - View Battery Status

Here's how to view charging status, remaining battery life and apps / processes that use your battery.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Sonim)

Battery optimization helps conserve battery power on your device and is turned on by default for your Sonim device.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Bluetooth® Help Guide

Here's info on pairing Bluetooth with your vehicle and some FAQs.

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows®

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Sonim XP8 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Sonim XP8 on or off and make it visible to other devices for pairing.

Sonim XP8 Simulator: Pairing with a Bluetooth® Device

See how to pair your Sonim XP8 with your Bluetooth device.

Sonim XP8® - Send Contact via Bluetooth®

Here's how to send contact info via Bluetooth on your Sonim XP8.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Sonim XP8 - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Sonim XP8.

Sonim XP8 Simulator: Calling a Contact

An interactive guide on how to call a contact using your Sonim XP8.

Sonim XP8 Simulator: Calling a New Number

Discover how to use your Sonim XP8 to call a new number.

Sonim XP8 Simulator: Calling with HD Voice

Discover how to turn on HD Voice on your Sonim XP8.

Sonim XP8 Simulator: Ignoring a Call and Replying with a Text

A visual guide for ignoring a call and sending a text message to the caller with your Sonim XP8.

Sonim XP8 Simulator: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the internet, on your Sonim XP8.

Sonim XP8 Simulator: Switching Between Calls

Learn how to switch between two phone calls on your Sonim XP8.

Sonim XP8 Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your Sonim XP8.

Sonim XP8 Simulator: Turning HD Voice On and Off

Discover how to turn on HD Voice on your Sonim XP8.

Sonim XP8 Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your Sonim XP8.

Sonim XP8® - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your Sonim XP8.

Sonim XP8® - Call a Number

Here's how to make a phone call from your Sonim XP8.

Sonim XP8® - Manage DTMF Tones

If you're calling into an automated system and your dialpad entries aren't recognized, view this info.

Sonim XP8® - Place a Conference Call

Here's how to place a conference call on your Sonim XP8.

Sonim XP8® - Redial

Here's how to redial a number on your Sonim XP8.

Sonim XP8® - View / Delete Call History

Here's how to view or clear the call history or delete individual calls from your Sonim XP8.

Video: Verizon Messages - HD Video Calling
(length: 1:46)

The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Sonim XP8 Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your Sonim XP8.

Sonim XP8 Simulator: Changing the File Size of Pictures and Videos

Find out how to change the picture or video file size on your Sonim XP8.

Sonim XP8 Simulator: Recording a Video

Learn how to record a video using your Sonim XP8.

Sonim XP8 Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Sonim XP8.

Sonim XP8 Simulator: Taking a Picture

Discover how to take a photo using your Sonim XP8.

Sonim XP8 Simulator: Transferring Photos to an SD Card

Learn how to free up memory on your phone by moving photos to your SD card using your Sonim XP8.

Sonim XP8 Simulator: Turning the Flash On and Off

A visual guide for how to take a picture with the flash on using your Sonim XP8.

Sonim XP8 Simulator: Zooming In and Out

Learn how to zoom in and out when taking photos on your Sonim XP8.

Sonim XP8® - Common Camera Settings

Here's how to access some common camera settings on your Sonim XP8.

Sonim XP8® - Move Pictures / Videos from Device

Here's how to move pictures and videos from your Sonim XP8 to a computer.

Sonim XP8® - Move Pictures / Videos to Device

Here's how to move pictures and videos to your Sonim XP8 from a computer.

Sonim XP8® - Record and Play File - Voice Recorder

Here's how to record and play a sound file on your Sonim XP8.

Sonim XP8® - Record and Share a Video

Here's how to record and send a video from your Sonim XP8.

Sonim XP8® - Share Picture from Gallery

Here's how to send a picture message from your Sonim XP8.

Sonim XP8® - Share Video from Gallery

Here's how to send a video message from your Sonim XP8.

Sonim XP8® - Take and Share a Picture

Here's how to take and send a picture message on your Sonim XP8.

Sonim XP8® - View Pictures / Videos

Here's how to view pictures and videos on your Sonim XP8.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Sonim XP8® - USB Debugging Mode

Here's how to facilitate a connection between your Sonim XP8 and a computer with the Android SDK.

Sonim XP8® - Windows® Device Manager Conflicts

Here's how to transfer media between your Sonim XP8 and PC.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts - Android™ - Backup Assistant

Here's how to import contacts from your old device to your new Android device using Backup Assistant.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Import Contacts to Gmail (Non-Android Device)

Here's how to import contacts to Gmail from a non-Android device.

Sonim XP8 Simulator: Adding a Contact

Learn how to add a new contact to your Sonim XP8.

Sonim XP8 Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your Sonim XP8.

Sonim XP8 Simulator: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your Sonim XP8.

Sonim XP8 Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's messaging your Sonim XP8 without looking at it.

Sonim XP8 Simulator: Blocking and Unblocking a Number

Discover how to block and unblock a number on your Sonim XP8.

Sonim XP8 Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your Sonim XP8.

Sonim XP8 Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Sonim XP8.

Sonim XP8® - Add a Contact

Here's how to add a contact on your Sonim XP8.

Sonim XP8® - Contact Display Options

Here's how to configure how you want your contacts to display on your Sonim XP8.

Sonim XP8® - Delete a Contact

Here's how to delete a saved contact from your Sonim XP8.

Sonim XP8® - Edit a Contact

Here's how to edit a contact on your Sonim XP8.

Sonim XP8® - Export Contacts to SD / Memory Card

Here's how to export contacts from your Sonim XP8 to an SD / memory card.

Sonim XP8® - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / memory card to your Sonim XP8.

Sonim XP8® - Link / Unlink Contacts

Here's how to link or unlink contacts on your Sonim XP8.

Sonim XP8® - Send Contact via Bluetooth®

Here's how to send contact info via Bluetooth on your Sonim XP8.

Sonim XP8® - View Contact Sync Source

Here's how to view where a phonebook contact was imported from on your Sonim XP8.

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Sonim XP8® - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your XP8.

Sonim XP8® - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your Sonim XP8.

Sonim XP8® - Turn Data On / Off

Here's how to turn the cellular data on or off for your Sonim XP8.

Sonim XP8® - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app uses on your Sonim XP8.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Sonim XP8® - Set Date and Time

Here's how to correct the date and/or time on your Sonim XP8 if it shows incorrectly.

Device ID & Info

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

Sonim XP8® - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your Sonim XP8.

Sonim XP8® - View MAC Address

Here's how to view the MAC (Wi-Fi) address for Sonim XP8.

Sonim XP8® - View Phone Number

Here's how to view the phone number for your Sonim XP8.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Sonim XP8 - Adjust Display Settings

Here's how to adjust display settings including sleep (screen timeout) on your Sonim XP8.

Sonim XP8 Simulator: Accessing Settings

Explore how to access settings on your Sonim XP8 to change alert sounds, turn off GPS and more.

Sonim XP8 Simulator: Adjusting the Screen Timeout and Brightness

A visual guide for saving battery life on your Sonim XP8 by adjusting the screen timeout.

Sonim XP8 Simulator: Changing Roaming Settings for a Trip

Find out how to change roaming settings on your Sonim XP8.

Sonim XP8 Simulator: Changing the Ringtone

Learn how to change the ringtone on your Sonim XP8.

Sonim XP8 Simulator: Configuring Location Settings

Learn how to manage location settings on your Sonim XP8.

Sonim XP8 Simulator: Managing Data Usage

Discover how to manage data usage on your Sonim XP8.

Sonim XP8 Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your Sonim XP8 to Airplane mode.

Sonim XP8 Simulator: Updating the Phone OS

Learn how to update the OS on your Sonim XP8.

Sonim XP8® - Manage Do Not Disturb Settings

If your Sonim XP8 isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb.

Sonim XP8® - Reset All Settings

Here's how to reset your Sonim XP8 if you can't connect to the internet or send or receive email and messages.

Sonim XP8® - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Sonim XP8, view this info.

Sonim XP8® - Turn Screen Inversion On / Off

Here's how to reverse the color scheme for your Sonim XP8.

Sonim XP8® - Turn Screen Rotation On / Off

Here's how to adjust the display of your Sonim XP8 if the screen doesn't rotate or flip.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Sonim XP8® - Add a Personal Email Account

Here's how to add an email account on your Sonim XP8.

Sonim XP8® - Compose and Send Email Message

Here's how to compose and send an email message on your Sonim XP8.

Sonim XP8® - Delete Email Messages

Here's how to delete email messages from your Sonim XP8.

Sonim XP8® - Email Account Common Settings

Here's info on personal email settings (e.g., account name, etc.) for your Sonim XP8.

Sonim XP8® - Email Account Data Usage Settings

Here's how to modify data usage options for the email account on your Sonim XP8.

Sonim XP8® - Email Account Notification Settings

Here's how to manage notifications for a personal email account on your Sonim XP8.

Sonim XP8® - Email Account Password and Server Settings

Here's how to update the personal email password and server settings for your Sonim XP8.

Sonim XP8® - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your Sonim XP8.

Sonim XP8® - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your Sonim XP8.

Sonim XP8® - Manage Corporate Email (Exchange ActiveSync®) Settings

Here's how to update the work email settings for your Sonim XP8.

Sonim XP8® - Perform a Gmail™ Sync

Here's how to sync Google email, contacts, calendar, etc. on your Sonim XP8.

Sonim XP8® - Remove Corporate Email Account (Exchange ActiveSync®)

Here's how to remove your work email account from your Sonim XP8.

Sonim XP8® - Remove Gmail™ Account

Here's how to remove a Google (Gmail) account from your Sonim XP8.

Sonim XP8® - Remove a Personal Email Account

Here's how to remove a personal email account from your Sonim XP8.

Sonim XP8® - Reply to an Email Message

Here's how to reply to an email on your Sonim XP8.

Sonim XP8® - Set Up Corporate Email (Exchange ActiveSync®)

Here's how to add a work email account to your Sonim XP8.

Sonim XP8® - View Email Messages

Here's how to view email messages on your Sonim XP8.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Sonim XP8® - Turn GPS Location On / Off

Here's how to turn GPS for your Sonim XP8 on or off.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Google Backup & restore

Sonim XP8® - Google™ Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Sonim XP8.

Home Screen

Sonim XP8 Simulator: Adding Emergency Information to Your Lock Screen

Find out how to add emergency information on your Sonim XP8.

Sonim XP8® - Add Folders to Home Screen

Here's how to add folders to a Home screen of your Sonim XP8.

Sonim XP8® - Add Shortcuts to Home Screen

Here's how you add a shortcut to a Home screen on your Sonim XP8.

Sonim XP8® - Add Widgets to Home Screen

Here's how to add a widget (e.g., weather, clock, calendar, etc.) to a Home screen on your Sonim XP8.

Sonim XP8® - Remove Items from Home Screen

Here's how to remove items from a Home screen on your Sonim XP8.

Sonim XP8® - Rename Home Screen Folder

Here's how to rename a Home screen folder on your Sonim XP8.

Sonim XP8® - View / Manage Home Screen Panels

Here's how to view / add / remove panels for your Sonim XP8.

Hotspot

Sonim XP8® - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to change the settings if you're having issues connecting your Sonim XP8 to Mobile Hotspot.

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser If you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Determining Internet Connection Speeds

Here's info on how to test your connection speeds if they're slower than expected.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Sonim XP8 Simulator: Bookmarking a Website

Learn how to bookmark a website on your Sonim XP8, so it's easy to find later.

Sonim XP8 Simulator: Navigating to a Website

Discover how to find a website using your Sonim XP8.

Sonim XP8 Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Sonim XP8.

Sonim XP8® - Change the Browser Start / Home Page

Here's how to change the browser start / Home page on your Sonim XP8.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Sonim XP8 Simulator: Changing the Language

Discover how to change the language settings on your Sonim XP8.

Sonim XP8® - Language Selection

Here's how to change the language on your Sonim XP8.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Sonim XP8 Simulator: Setting Screen Security

A visual guide for setting screen security on your Sonim XP8 to help protect your private information.

Sonim XP8 Simulator: Unlocking the Screen

See how to unlock the screen on your Sonim XP8.

Sonim XP8® - Add Additional Fingerprints

Here's how to add additional fingerprints on your Sonim XP8.

Sonim XP8® - Manage Screen Lock Settings

Here's how to adjust the screen lock settings for your Sonim XP8.

Sonim XP8® - Remove Saved Fingerprints

Here's how to remove saved fingerprints on your Sonim XP8.

Sonim XP8® - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Sonim XP8 when the screen is locked.

Sonim XP8® - Set Up Face Recognition

Here's how to set up a facial recognition scan to access your Sonim XP8.

Sonim XP8® - Set Up Fingerprint Recognition

Here's how to set up fingerprint lock for your Sonim XP8.

Sonim XP8® - Set Up Screen Lock

Here's how to set up a screen lock (e.g., PIN, password, etc.) on your Sonim XP8.

Sonim XP8® - Smart Lock

Here's how to turn on and customize the Smart Lock setting for your Sonim XP8.

Sonim XP8® - Turn Off Screen Lock

Here's how to disable the screen lock setting (e.g., PIN, pattern, etc.) on your Sonim XP8.

Sonim XP8® - Unlock Screen

Here's how to unlock the screen on your Sonim XP8.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Sonim XP8 - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your Sonim XP8.

Sonim XP8® - Check Device Storage

Here's how to free up space if your Sonim XP8 runs slow / crashes, apps freeze or you can't save media.

Sonim XP8® - Export Contacts to SD / Memory Card

Here's how to export contacts from your Sonim XP8 to an SD / memory card.

Sonim XP8® - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your Sonim XP8.

Sonim XP8® - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / memory card to your Sonim XP8.

Mobile Hotspot

Sonim XP8 Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your Sonim XP8 as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Apple® Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Google Play™ Music - Android™ - Add a Song to a Music Playlist

Here's how to add a song to a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Create Music Playlist

Here's how to create a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Delete a Music Playlist

Here's how to delete a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Play Music Files

Here's how to play music files via the Google Play Music app.

Google Play™ Music - Android™ - Remove a Song from a Music Playlist

Here's how to remove a song from a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Rename a Music Playlist

Here's how to rename a music playlist via the Google Play Music app.

How to Use Apple Music - FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Sonim XP8® - Move Music Files from Device

Here's how to move music from your Sonim XP8 to a computer.

Sonim XP8® - Move Music Files to Device

Here's how to move music files to your Sonim XP8 from a computer.

Navigating & Multitasking

Sonim XP8 Simulator: Using the Notification Panel

Find out how to access and clear the Notification Panel on your Sonim XP8.

Near Field Communication (NFC)

Sonim XP8® - Transfer Data via Android Beam

Here's how to wirelessly transfer data from your Sonim XP8 to another NFC-capable device.

Sonim XP8® - Turn Android Beam On / Off

Here's how to turn Android Beam for your Sonim XP8 on or off.

Sonim XP8® - Turn NFC On / Off

Here's how to turn NFC (Near Field Communications) for your Sonim XP8 on or off.

Operating System & Software

Android Operating System (OS) FAQs

Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android™

Here's how to remove ransomware from your device.

Sonim XP8 - Software Update

Find out how to download the software update for the XP8 to fix an issue where the display occasionally went blank when moving from Portrait to Landscape mode.

Sonim XP8® - Factory Data Reset (Powered Off)

Here's how to reset your Sonim XP8 if it has a blank / frozen screen or calling, app, audio and sync issues.

Sonim XP8® - Factory Data Reset (Powered On)

If your Sonim XP8 has a blank or frozen screen or calling, app and sync issues, view this.

Sonim XP8® - Install Device Software Update

Here's how to check for and install software updates on your Sonim XP8.

Sonim XP8® - View Software Version

Here's how to view the software version on your Sonim XP8.

SIM Card

Find your 4G SIM PIN / PUK - Unlock SIM

Forgot how to unlock your SIM card? Learn how to get your PIN Unblocking Key (PUK) to use your SIM in a new device. Reset your SIM PIN security code.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) to switch to Verizon wireless.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Sonim XP8 - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Sonim XP8.

Sonim XP8 Simulator: Inserting and Removing a Nano SIM Card

Find out how to insert and remove a nano SIM card from your Sonim XP8.

Sonim XP8 Simulator: Inserting and Removing a microSD Card

Discover how to put and remove a microSD card into your Sonim XP8 to add memory for photos, videos, music, documents and more.

Sonim XP8® - Modify SIM PIN

Here's how to change the SIM card lock code on your Sonim XP8.

Sonim XP8® - Turn SIM PIN On / Off

Here's how to turn the SIM PIN associated with your Sonim XP8 on or off.

Sonim XP8® - View SIM Card Number

Here's how to view the SIM card number associated with your Sonim XP8.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Sonim XP8® - Save a Ringtone

Here's how to save a ringtone file sent as a message to your Sonim XP8.

Sonim XP8® - Set Ringtones

Here's how to set ringtones on your Sonim XP8.

Sonim XP8® - Use Speakerphone

Here's how to use speakerphone functionality on your Sonim XP8.

Sonim XP8® - Vibrate Mode

Here's how to adjust the vibration setting on your Sonim XP8.

Sonim XP8® - Volume Controls

Here's how to adjust volume settings if your device doesn't vibrate or make sounds when receiving calls, texts, emails or alerts.

Status Indicators/Lights

Sonim XP8® - View Signal Strength

Here's how to view signal strength on your Sonim XP8.

TV

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Text & Multimedia Messaging

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Save a Picture / Video Message - Android™ Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Sonim XP8® - Cut, Copy and Paste Text

Here's how to cut, copy or paste text using your Sonim XP8.

Sonim XP8® - Set Default Messaging App

Here's how to set the default messaging app for your Sonim XP8.

Sonim XP8® - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Sonim XP8.

Text Message Notification Settings - Android™

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Video: Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)

With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Sonim XP8 Simulator: Changing Your Status

Discover how tp change the push to talk status on your Sonim XP8.

Sonim XP8 Simulator: Creating a New Contact

Discover how to add an new push to talk contact on your Sonim XP8.

Sonim XP8 Simulator: Creating a New Group

Discover how to create a push to talk group on your Sonim XP8.

Sonim XP8 Simulator: Deleting a Contact

Discover how to delete a push to talk contact on your Sonim XP8.

Sonim XP8 Simulator: Deleting a Group

Discover how to delete a push to talk group on your Sonim XP8.

Sonim XP8 Simulator: Finding More Help

Discover how to find videos and tutorials to learn more about using your Sonim XP8.

Sonim XP8 Simulator: Placing a Call with the PTT Button

Discover how to place a call using the push to talk button on your Sonim XP8.

Sonim XP8® - Capture a Screenshot

Here's how to capture a screenshot with your Sonim XP8.

Sonim XP8® - Set Up Printing

Here's how to connect to a printer on your Sonim XP8.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack Settings - Android™

Here's how to configure TalkBack settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Sonim XP8® - Manage TTY Settings

Here's how to change the TTY settings on your Sonim XP8.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Wallpapers/Theme

Sonim XP8 Simulator: Changing the Wallpaper

Learn how to change the background of the Home screen on your Sonim XP8.

Sonim XP8® - Set Wallpaper

Here's how to change the wallpaper on your Sonim XP8.

Wi-Fi & Network

Sonim XP8 Simulator: Connecting to a Wi-Fi Network

Learn how to use your Sonim XP8 to connect to a Wi-Fi network, so you can access the internet without using data.

Sonim XP8® - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Sonim XP8 with other Wi-Fi capable devices.

Sonim XP8® - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Sonim XP8.

Sonim XP8® - Add a Wi-Fi Network

Here's how to connect to Wi-Fi on your Sonim XP8.

Sonim XP8® - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Sonim XP8 to auto switch between Wi-Fi and mobile data.

Sonim XP8® - Change Mobile / Wi-Fi Hotspot Password

Here's how to Change Mobile / Wi-Fi Hotspot Password on your Sonim XP8.

Sonim XP8® - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure the Mobile / Wi-Fi Hotspot Settings on your Sonim XP8.

Sonim XP8® - Manually Add a Wi-Fi Network

Here's how to add a Wi-Fi network if the one you want doesn't display on your Sonim XP8.

Sonim XP8® - Network Mode Settings

Here's how to configure network settings for your Sonim XP8.

Sonim XP8® - Remove Wi-Fi Connection

Here's how to delete a Wi-Fi connection from your Sonim XP8.

Sonim XP8® - Reset Network Settings

Here's how to reset settings if your Sonim XP8 can't connect to data or send / receive messages.

Sonim XP8® - Tethered Modem Connection

Here's how to make a tethered modem connection on your Sonim XP8 via USB or Bluetooth.

Sonim XP8® - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn the Mobile Hotspot for your Sonim XP5 on or off.

Sonim XP8® - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Sonim XP8.

Sonim XP8® - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Sonim XP8 on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.