Start Unlimited - New data plan FAQs

Start Unlimited is our simple plan for your phones: unlimited 4G LTE data on America's best network and the choice of optional 5G Ultra Wideband network access.

General Information

  1. What is the Start Unlimited data plan?

    Start Unlimited is perfect for those who:

    • Browse the internet and check email
    • Stream video sometimes and don't mind if it's not HD

    With our Start Unlimited phone plan you get:

    • Unlimited 4G LTE domestic data*
    • Unlimited domestic talk and text
    • DVD-quality video streaming (480p)
    • Talk, text and data in Mexico and Canada
    • Unlimited international texting from the US
    • 6-month Apple® Music promotion
    • Verizon Up Rewards

    Optional 5G access for $10/month.** A 5G phone on a Start Unlimited plan gets:

    • Unlimited 5G Ultra Wideband data
    • Unlimited 4K HD streaming***
    • Unlimited 5G Ultra Wideband hotspot

    *4G LTE: In times of congestion, your data may be temporarily slower than traffic.
    **5G Ultra Wideband requires 5G capable device inside the 5G coverage area. Downloads over 5G Ultra Wideband; uploads initially over 4G LTE, but will not count against your 4G LTE data plan.
    ***Requires 4K HD video streaming capable device and streaming service.

  2. How much will Start Unlimited cost me?

    The Start Unlimited plan cost depends on:

    • How many plans you mix and match on your account.
      • You can mix and match these phone plans on your account:
      • Start Unlimited, Play More Unlimited, Do More Unlimited, Get More Unlimited and Just Kids
      • Go Unlimited,* Beyond Unlimited,* Above Unlimited*
    • If you sign up for Auto Pay and paper-free billing for a $10 discount per phone line.

    Start Unlimited monthly cost:

    How many plans you mix and match on your account

    Start Unlimited monthly plan cost per line**

    Start Unlimited monthly plan cost** with $10/month per phone Auto Pay and paper-free Billing*** discount

    1 $80 $70
    2 $70 $60
    3 $55 $45
    4 $45 $35
    5 - 10 $40 $30
    $140 ($70 each)

    You may also be eligible for a military or first responder discount.

    Learn more about pricing for our unlimited plans.

    *Above Unlimited, Beyond Unlimited and Go Unlimited can no longer be added to accounts. You can mix and match current unlimited plans with them if you already have these plans on your account.
    **Plus taxes and fees. Plus $20/month fee for smartphones bought at a discount with a 2-year contract.
    ***$10 Auto Pay discount requires paper free billing and payment with checks, home banking or debit cards only.

  3. Which other plans can I have on my account along with Start Unlimited?

    You can mix and match up to 10 plans on your account for your family's smartphones and basic phones. Choose from these phone plans:

    • Get More Unlimited, Do More Unlimited, Play More Unlimited, Start Unlimited
    • Above Unlimited, Beyond Unlimited, Go Unlimited - These plans can no longer be added to accounts. But if you already have any of these plans, you can mix and match them with our current unlimited plans.
    • Just Kids, our 5 GB child-friendly smartphone plan

    For example, you could have 2 phones on Start Unlimited, 1 phone on Beyond Unlimited, 1 phone on Go Unlimited and 1 phone on Just Kids.

    Learn more with our unlimited plan comparison.

    Keep in mind:

    • You can mix and match with up to 10 phones total.
    • When you switch to an unlimited plan in My Verizon, you'll be asked to select a plan for each line on your account.
    • The Just Kids 5 GB of data/month plan requires that at least 1 other line on the account be on an unlimited plan.
    • Your account can have a total of 30 devices. So you can also have up to 20 connected device plans on your account if you have 10 unlimited and/or Just Kids phone plans.
  4. How do I get Start Unlimited?

    If you already have a Verizon mobile phone plan: You can add a line or switch to Start Unlimited:

    • On the Manage Plan page in My Verizon.
    • In the My Verizon app: Tap the Menu icon. Tap Account. Tap My Plan and follow the prompts.

    If you're new to Verizon: Sign up for Start Unlimited on our Unlimited Plans page.

    Keep in mind that if you're switching to unlimited from a shared data plan, all of the phone lines on your account need to change to current unlimited plans.

    Note: A line with Apple® iPhone® 4s can't add or change to the Start Unlimited plan because this phone has no Mobile Hotspot feature. However, you can upgrade your phone and then add the plan.

  5. How many devices can I have on my account if I have Start Unlimited?

    Your account can have up to 30 devices:

    • You can add up to 10 phones (smartphones and basic), each on unlimited plans and/or Just Kids.
    • If you have 10 phone lines, you can have 20 connected devices (e.g., tablet, smartwatch, streaming camera, etc.). Each connected device needs its own data plan.
  6. What happens if I switch my plan from Start Unlimited to a shared data plan?

    If you change to a shared data plan (e.g., S, M, L), all lines on your account change to that plan too.* Also, if you're eligible for:

    • A $10/month per phone discount for Auto Pay and paper-free billing - You'll no longer receive that discount.
    • A military or first responder discount - Your discount will change to a percentage off the monthly service fee for your entire account.
    • An employer discount - If you're eligible for a discount because of your employer's agreement with Verizon and your unlimited plan wasn't eligible for the discount, that discount will be applied to your new shared data plan.

    *Exception: If you have a Just Kids plan and you remove all unlimited plans from your account, the Just Kids line will be suspended in 48 hours and will be disconnected within the next billing cycle.

  7. What's the difference between Start Unlimited and Go Unlimited?

    Both plans give unlimited talk, text and data. Differences include:

    • Availability: You can choose Start Unlimited as your phone plan. Go Unlimited can no longer be added to accounts.
    • Auto Pay and paper-free billing discount: You can get $10/phone on Start Unlimited; $5/phone on Go Unlimited.

    Learn more on our unlimited plan comparison page.

Start Unlimited discounts

  1. How do I get Start Unlimited for $30 per phone?

    Start Unlimited pricing is based on how many plans you mix and match on your account and if you use Auto Pay and paper-free billing:

    • If you have 5 or more plans, you pay $40 for each line that has Start Unlimited.
    • You can get a $10/phone discount if you pay through Auto Pay* with paper-free billing. So after the discount, each Start Unlimited line is $30/month.

    Sign up now for Auto Pay and paper-free billing.

    *Auto Pay discount requires paper-free billing and payment with checks, home banking or debit cards only.

  2. Can I get a military, first responder, employee or business discount on Start Unlimited?

    If you're an active duty military service member, a veteran, or a first responder, you're eligible for an account-level discount when you have 1 or more phones on Start Unlimited, Play More Unlimited, Do More Unlimited, Get More Unlimited and/or Just Kids:

    • 1 phone – $10 discount per account
    • 2 – 3 phones – $25 discount per account
    • 4+ phones – $20 discount per account

    Learn more about these discounts, including how to register, by visiting our:

    Employee discount: Our unlimited plans aren't eligible for your employer discount or corporate plan discount. Contact your employer to see if you can take advantage of any other benefits your employer offers with Verizon Wireless.

Start Unlimited features

  1. What are my Verizon Cloud media storage options?

    Verizon Cloud media storage isn't included with Start Unlimited, but you can use the Verizon Cloud app to back up and store your contacts. You can add up to 2 TB of Verizon Cloud media storage online in My Verizon for a monthly fee.

    500 GB of Verizon Cloud storage is included with Do More Unlimited and Get More Unlimited.

Start Unlimited and international service

  1. Does Start Unlimited include data, calling and texting in Mexico and Canada?

    Yes. Start Unlimited lets you use your domestic data, calling and texting allowances when you're in Mexico and Canada.*

    Start Unlimited also includes unlimited international texting from the US.

    If you're going to countries other than Mexico and Canada, adding TravelPass to your account lets you use your domestic talk, text and data allowances in more than 185 countries. Learn more about TravelPass.

    *International data is reduced to 2G speeds after 512 MB/day. If more than 50% of your talk, text or data usage in a 60-day period is in Canada or Mexico, use of those services in those countries may be removed or limited.

Start Unlimited and 5G Ultra Wideband access

  1. Can I get on the 5G Ultra Wideband mobile network with Start Unlimited?

    5G network access* isn't included with Start Unlimited, but you can add 5G access to your plan for $10/month to access to our 5G Ultra Wideband network when you're in an Ultra Wideband coverage area:

    • Unlimited data on 5G Ultra Wideband
    • 4K HD Streaming on 5G Ultra Wideband**
    • Unlimited Hotspot on 5G Ultra Wideband

    The option to choose a 5G network access plan displays when you choose a 5G Ultra Wideband phone:

    • My Verizon online – From the top menu, choose Shop, then Smartphones. Or choose Devices then either Add a line or Upgrade now. Follow the prompts.
    • My Verizon app – On the main menu, choose Shop and select a 5G phone. Or tap Devices, Add Device then select Purchase a New Device, choose Smartphones and follow the prompts.

    Visit our 5G overview to learn about 5G devices and 5G Ultra Wideband coverage areas.

    *5G access requires a 5G capable device inside the 5G coverage area. Downloads over 5G Ultra Wideband; uploads initially over 4G LTE, but will not count against your 4G LTE data plan.
    **Requires 4K HD video streaming-capable device and streaming service.

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