Call Routing Service Issue Resolution

Details About Your Verizon Service Issue

If you recently received a text message from us regarding a service ticket, this page contains details about the resolution.

We've fixed a call routing center problem that was affecting cell service.

Thank you for assisting us by letting us know there was a problem with your service. We apologize for any inconvenience this may have caused.

We appreciate your patience as we worked to resolve your issue and thank you for choosing Verizon!

If you experience a related issue, please contact Customer Service and reference the ticket number provided in our text message.