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Terms & Conditions - Sync & Connect

Your use of Sync & Connect (“Sync & Connect” or the “Service”) is subject to your Customer Agreement Terms and Conditions, the Verizon Wireless Privacy Principles, the My Verizon Terms and Conditions, Backup Assistant Terms and Conditions and the Verizon Wireless Website Use Terms and Conditions (each of which can be found at verizonwireless.com), your Calling Plan, and the following terms of use (the “Agreement”). Please visit the Sync & Connect website for information about supported devices and other technical requirements and limitations for the Service. In the event of any conflict between this Agreement and your Customer Agreement or Calling Plan, this Agreement will control solely with respect to the subject matter addressed herein. By clicking “Accept”, you acknowledge that you are entering into a legally binding agreement with Verizon Wireless. Do not use the Service if you do not agree to be bound by this Agreement.

Mail Retention Policy

The following rules apply to the retention of e-mails aggregated from ISP e-mail accounts.

  • All e-mail will be retained indefinitely as long as you do not exceed the maximum storage quota (currently 2 Gigabytes) for your mailbox.
  • All e-mail in the trash folder will be deleted after 7 days.


If the Sync & Connect account is cancelled, but you do not cancel your Verizon Wireless service, then the following will occur:

  • All connections to ISPs will be removed.
  • All e-mail messages associated with ISPs will be deleted.
  • Contacts will be associated with a Backup Assistant account and can be accessed via the Backup Assistant web interface.

Limitations on Sending Messages

The following limits apply with respect to the sending of messages from your Sync & Connect inbox. These rules are in place in order to help fight spam (i.e., unsolicited e-mail).

  • You may not send an SMS or MMS message to more than 20 recipients from the Sync & Connect website.
  • SMS/MMS groups created on the Sync & Connect website may not include more than 50 contacts.
  • You may not include more than 128 recipients in a single e-mail. Messages will not be sent to any recipients in excess of 128.

The only SMS and MMS messages that will be shown on the Sync & Connect website are those sent from or received at the Sync & Connect website.

The Verizon Wireless Unsolicited Bulk E-Mail Policy:

Verizon Wireless specifically does not authorize the use of its proprietary computers, servers, routers and computer network (the "Verizon Wireless Network") to accept, transmit or distribute unsolicited bulk e-mail sent from the Internet to Verizon Wireless subscribers (or to others). It is also a violation of Verizon Wireless policy, and the law, to send email or cause e-mail that makes use of or contains invalid or forged headers, invalid or non-existent domain names or other means of deceptive addressing to be sent to, or through, the Verizon Wireless Network. Verizon Wireless considers such e-mail to be unlawful and a violation of our policy, and any attempt to send or cause such e-mail to be sent to, or through, the Verizon Wireless Network is unauthorized. Moreover, any e-mail relayed from a third party's mail servers without the permission of that third party, or any e-mail that hides or obscures, or attempts to hide or obscure, the source of an e-mail, also constitutes an unauthorized use of the Verizon Wireless Network. E-mail sent or caused to be sent to the Verizon Wireless Network that violates your agreement with Verizon Wireless is also unauthorized, nor does Verizon Wireless authorize the harvesting or collection of screen names from the Sync and Connect service for the purpose of sending unsolicited e-mail. Any such action also constitutes violation of Verizon Wireless policy.

Limitations on Sending E-mail

Verizon Wireless reserves the right to take all legal and technical steps available to prevent unsolicited bulk e-mail or other unauthorized e-mail from originating from, entering, utilizing or remaining within the Verizon Wireless Network. Such action may include, without limitation, the use of filters or other network devices to scan e-mail transmitted from or to the Verizon Wireless Network, immediate termination of Wireless service, and prosecution of offenders through criminal or civil proceedings. Nothing in this policy shall be construed to grant any right to transmit or send e-mail to, or through, the Verizon Wireless Network, and in no event shall any failure by Verizon Wireless to enforce this policy constitute a waiver of Verizon Wireless rights.

Unauthorized use of the Verizon Wireless Network in connection with the transmission of unsolicited bulk e-mail, including the transmission of counterfeit e-mail, may result in civil and criminal penalties against the sender, including those provided by the Computer Fraud and Abuse Act (18 U.S.C. § 1030 et seq.); and various state laws, including the Virginia Computer Crimes Act (Va. Code Ann. § 18.2-152.2 et seq.) (as amended).

Other Limitations on the Service

The maximum storage space for each Sync & Connect Inbox is 2GB. Functionalities such as send/forward/receive text/picture/video/email messages and contact/email synchronization will not work when the storage utilization exceeds 2GB.

Complete two-way synching of email is only supported for Yahoo!® Mail, AOL Mail, Microsoft® Windows Live® Hotmail® and Google™; Gmail™. To use your wireless phone for synching, you must have a Backup Assistant-compatible phone and an active Backup Assistant Account.

When configuring the synching of email, emails from the previous thirty (30) days will be retrieved for Google Gmail, AOL Mail, Yahoo! Mail. For Microsoft Windows Live Hotmail, the lesser of the previous fifty (50) emails or emails from the previous thirty (30) days will be retrieved.

If email accounts are first added on the Sync & Connect website and a Sync & Connect-compatible wireless device then is configured, all such email accounts also will be accessible on that device. However, if another email account then is added on the Sync & Connect website, that account cannot be accessed on the device.

If a user initially sets up an email sync point from a Sync & Connect-compatible wireless device, then the user will only be able to gain web access to his/her contacts via the Sync & Connect website. Web access to contacts via the Backup Assistant website will no longer be available for such users.

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