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V20™
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Hum+ by Verizon
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HTC Desire® 530
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Verizon 4G LTE USB Modem 551L
GizmoPal® 2 by LG
Casio G'zOne Commando® 4G LTE
DuraForce PRO with Sapphire Shield
Verizon 4G LTE USB Modem UML295
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Watch Urbane™ 2nd Edition LTE
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BlackBerry® Tour™ 9630 smartphone
Galaxy Nexus by Samsung
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BlackBerry Classic Non-Camera
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Samsung SCH-a650
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Luge™ by Motorola Prepaid
Motorola MOTO Q™ 9c
HP® Pavilion dm1-3010nr Notebook
LG VX3300
Motorola RAZR V3m in Gray
Samsung SCH-a670
Nokia 2705 Shade™ Non-Camera
BlackBerry® Curve™ 9310 smartphone
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LG Versa™
LG Enlighten®
DROID ERIS by HTC
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Motorola V710
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless V740 ExpressCard
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LG Optimus Exceed™
G'zOne Boulder™ Black and Silver
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Verizon Wireless CDM 7075
Gateway® LT2016u Netbook
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LG VX4500
Samsung i700 Pocket PC
Pantech PN-215
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Kyocera KX414
Nokia 6236i
Verizon Wireless USB1000 Global USB Modem
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LG Clout™
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Nokia 2128i
Motorola V60s
LG VX4650
Nokia 6205
LG Chocolate® 3
Nokia 2605 Mirage
Nokia 7705 Twist™
LG VX6000
Compaq® Mini CQ10-688nr Netbook
Samsung Gleam®
Motorola T720
Motorola Krave™ ZN4
DROID R2D2 by MOTOROLA
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HP® Mini 210-1076NR Netbook
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HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 2285
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Motorola DEVOUR™ with MOTOBLUR™
Samsung Renown™
Samsung Glyde™
Kyocera KPC650
Samsung SCH-a850
Samsung SCH-u620
Samsung Trance™
Samsung Omnia®
HTC Apache XV6700
Samsung Saga™
Kyocera K404
Samsung SCH-a310
Sharp KIN™ ONEm
Samsung SCH-u550
Motorola RAZR V3c
Kyocera K323
Verizon AD3700 Global USB Modem
Samsung SCH-a950
Nokia 6315i
Pantech PN-820
Verizon Wireless CDM8950
Nokia 6305i
Samsung SCH-a795
Sharp KIN™ TWOm
Kyocera KX444
BlackBerry® 7250
HTC Touch Pro™
Samsung Sway™
Samsung i600 Smartphone
Samsung SCH-i730
Motorola V265
Verizon KPC680 ExpressCard®
Samsung SCH-i760
Motorola MOTORAZR maxx Ve
HTC Merge®
Motorola A840
Verizon XU870 Global ExpressCard®
Nokia 2705 Shade™
Motorola V276
Verizon Wireless PN-300
Samsung SCH-a630
Motorola MOTO™ Z6cx World Edition without Camera
Motorola Rapture™ VU30
Motorola MOTO Q™ music 9m
Kyocera KX1v
Sharp KIN™ TWO
Arlo Go
LG VENUS™
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Nokia 7205 Intrigue™
Verizon Ellipsis® Jetpack® MHS900L
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
BlackBerry® 7750
Kyocera SE47
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2
Verizon Wireless XV6600 without Camera
Motorola T300p
Jest™
Samsung SCH-a790
LG VX2000
HP® Mini 110-3098NR Netbook
Motorola V60p
Verizon Wear24™
Nokia 3589i
Motorola C343
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Motorola V120e
Nokia 6215i
Verizon Wireless Home Phone T2000
Verizon Wireless Blitz® Prepaid
Verizon Wireless Adamant™
Motorola MOTOSLVR L7C
LG VX4700
Samsung SCH-a890
LG VX9400
Verizon Wireless U630 PC Card
Samsung SCH-a970
Samsung SCH-i830
Motorola V65p

Terms & Conditions - Tech Coach

VERIZON WIRELESS TECH COACH TERMS OF SERVICE

Your use of Verizon Wireless Tech Coach ("Services") is subject to the Terms of Service ("TOS").  Please read the TOS carefully, and do not use the Services if You disagree with them.  Additional information about the Services is available at www.vzw.com. 

Supported Devices & Use of Services. The Services are available for devices associated with each line enrolled in either the Total Mobile Protection or Tech Coach programs ("Supported Devices").  To use the Services, You must have an active Verizon Wireless account and a Supported Device, and You must provide Us with the wireless number associated with Your Supported Device when seeking Services.  Data usage charges may apply to the Services, and You are solely responsible for their payment.  In some circumstances, You may need to supply or purchase additional equipment or software to receive the full benefit of the Services, and You are responsible for the cost of that equipment or software.  

Scope of the Services.  The Services include: (a) technical support for Your Supported Device and the operating systems and software applications either thereon or intended to be used thereon; and (b) technical support for the use of Your Supported Device with other devices and services manufactured to be compatible with Your Supported Device or intended to be connected thereto.  The Services do not include: (a) activation  of Your Supported Device; (b) assistance with wireless network coverage issues, such as dropped calls/data interruptions; (c) facilitating or activating over-the-air updates  to operating systems, firmware, or other software on Your behalf; (d) diagnostic support unrelated to Your Supported Device; (e) modification of Original Equipment Manufacturer ("OEM") software; (f) installation of third-party software or OEM drivers not supported by the Supported Device; (g) setup, support  or repair of computers, peripherals or home or wireless routers, modems or networks; (h) installation of non-sanctioned  applications; or (i) data migration from computer device to computer device.

Backup of Software and Data.  You are responsible for backing-up the software or data stored on Your Supported Device and other devices included in the Services.  Verizon Wireless is not responsible for any loss, alteration or corruption of any software or data, and We may decline to provide Services to You if it is determined that You have not taken appropriate back-up measures.  

Commercially Reasonable Efforts. Verizon Wireless will use commercially reasonable efforts to provide the Services.  This means that if We are unable to resolve Your issue after making commercially reasonable efforts, We have the right and discretion to refuse to take further efforts to do so.  Additionally, in some instances, We may have limited information from vendors, manufacturers and developers, and We may not have the ability to obtain the proprietary or other information required to resolve Your issue.  Some technical problems that You encounter may be the result of software or hardware errors not yet resolved by the vendors, manufacturers or developers of that software or hardware, in which case We may not be able to resolve Your issue.  In those circumstances, You still are liable for any fees or charges associated with the Services.  

Remote Access Applications. To receive Services, You may be required to run certain software applications on Your Supported Device and other devices included in the Services ("Software"). The Software may include tools that allow Verizon Wireless to access Your devices and any content stored thereon remotely.  You agree to comply with the terms applicable to the Software, and in the event of a conflict between those terms and the TOS, the Software-specific terms control with regard to the Software only.  You acknowledge and agree that You will not copy or modify the Software or any other materials provided to You in connection with the Services.


Representations and Authorizations.
When seeking service, You represent that You are the owner or an authorized user of the Supported Device or other devices included in the Services, as well as any software thereon, and We reserve the right to refuse to provide Services to You, if We determine that You are not the owner or authorized user.  When seeking service, You: (a) expressly consent to Tech Coaches remotely accessing Your Supported Device, other devices included in the Services and any data, videos, pictures, text messages or other content thereon; and (b) expressly authorize Tech Coaches to effect changes to Your devices, to the extent necessary to provide the Services, and You acknowledge and agree that such changes may be permanent and irreversible.  

Passwords. If You know or suspect that the passwords associated with or stored on Your Supported Device have been available to or accessed by anyone as a result of Your use of the Services, You should immediately change or reset those passwords.

Claim Limitation.  Unless otherwise allowed by applicable law, any claim related to the Services shall be brought within one year of the events giving rise to the claim.  Failure to assert any such claim during that time results in the claim being forever barred.  

Right  to Terminate. Verizon Wireless reserves the right to suspend or terminate Your use of the Services at any time and for any reason, including for abuse, excessive usage or failure to pay any fees or charges associated with the Services.  We also reserve the right to change the scope or extent of the Services at any time and for any reason.  Any refund of fees or charges associated with the Services that We may agree to pay in such circumstances will be limited to the fees You paid in the prior month for the Services.  If You wish to terminate Your access to the Services, please contact Us by calling (800) 922-0204 or visiting www.verizonwireless.com. 

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