Tech Coach - Terms & Conditions


Your use of Verizon Wireless Tech Coach ("Services") is subject to the Terms of Service ("TOS").  Please read the TOS carefully, and do not use the Services if You disagree with them.  Additional information about the Services is available at 

Supported Devices & Use of Services. The Services are available for devices associated with each line enrolled in either the Total Mobile Protection or Tech Coach programs ("Supported Devices").  To use the Services, You must have an active Verizon Wireless account and a Supported Device, and You must provide Us with the wireless number associated with Your Supported Device when seeking Services.  Data usage charges may apply to the Services, and You are solely responsible for their payment.  In some circumstances, You may need to supply or purchase additional equipment or software to receive the full benefit of the Services, and You are responsible for the cost of that equipment or software.  

Scope of the Services.  The Services include: (a) technical support for Your Supported Device and the operating systems and software applications either thereon or intended to be used thereon; and (b) technical support for the use of Your Supported Device with other devices and services manufactured to be compatible with Your Supported Device or intended to be connected thereto.  The Services do not include: (a) activation  of Your Supported Device; (b) assistance with wireless network coverage issues, such as dropped calls/data interruptions; (c) facilitating or activating over-the-air updates  to operating systems, firmware, or other software on Your behalf; (d) diagnostic support unrelated to Your Supported Device; (e) modification of Original Equipment Manufacturer ("OEM") software; (f) installation of third-party software or OEM drivers not supported by the Supported Device; (g) setup, support  or repair of computers, peripherals or home or wireless routers, modems or networks; (h) installation of non-sanctioned  applications; or (i) data migration from computer device to computer device.

Backup of Software and Data.  You are responsible for backing-up the software or data stored on Your Supported Device and other devices included in the Services.  Verizon Wireless is not responsible for any loss, alteration or corruption of any software or data, and We may decline to provide Services to You if it is determined that You have not taken appropriate back-up measures.  

Commercially Reasonable Efforts. Verizon Wireless will use commercially reasonable efforts to provide the Services.  This means that if We are unable to resolve Your issue after making commercially reasonable efforts, We have the right and discretion to refuse to take further efforts to do so.  Additionally, in some instances, We may have limited information from vendors, manufacturers and developers, and We may not have the ability to obtain the proprietary or other information required to resolve Your issue.  Some technical problems that You encounter may be the result of software or hardware errors not yet resolved by the vendors, manufacturers or developers of that software or hardware, in which case We may not be able to resolve Your issue.  In those circumstances, You still are liable for any fees or charges associated with the Services.  

Remote Access Applications. To receive Services, You may be required to run certain software applications on Your Supported Device and other devices included in the Services ("Software"). The Software may include tools that allow Verizon Wireless to access Your devices and any content stored thereon remotely.  You agree to comply with the terms applicable to the Software, and in the event of a conflict between those terms and the TOS, the Software-specific terms control with regard to the Software only.  You acknowledge and agree that You will not copy or modify the Software or any other materials provided to You in connection with the Services.

Representations and Authorizations.
When seeking service, You represent that You are the owner or an authorized user of the Supported Device or other devices included in the Services, as well as any software thereon, and We reserve the right to refuse to provide Services to You, if We determine that You are not the owner or authorized user.  When seeking service, You: (a) expressly consent to Tech Coaches remotely accessing Your Supported Device, other devices included in the Services and any data, videos, pictures, text messages or other content thereon; and (b) expressly authorize Tech Coaches to effect changes to Your devices, to the extent necessary to provide the Services, and You acknowledge and agree that such changes may be permanent and irreversible.  

Passwords. If You know or suspect that the passwords associated with or stored on Your Supported Device have been available to or accessed by anyone as a result of Your use of the Services, You should immediately change or reset those passwords.

Claim Limitation.  Unless otherwise allowed by applicable law, any claim related to the Services shall be brought within one year of the events giving rise to the claim.  Failure to assert any such claim during that time results in the claim being forever barred.  

Right  to Terminate. Verizon Wireless reserves the right to suspend or terminate Your use of the Services at any time and for any reason, including for abuse, excessive usage or failure to pay any fees or charges associated with the Services.  We also reserve the right to change the scope or extent of the Services at any time and for any reason.  Any refund of fees or charges associated with the Services that We may agree to pay in such circumstances will be limited to the fees You paid in the prior month for the Services.  If You wish to terminate Your access to the Services, please contact Us by calling (800) 922-0204 or visiting