The new Verizon Plan

The simple way to get America's best network just got better. Get unlimited data with the new Verizon Plan Unlimited. HD video streaming, Mobile Hotspot and unlimited talk and text within Mexico and Canada are included.
Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s Plus
Samsung Galaxy S7
Apple® iPhone® 6s
Samsung Galaxy S® 5
Moto Z Play Droid Edition
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 6
Apple® iPhone® 7 Plus
Apple® iPhone® 5s
Samsung Galaxy S7 edge
DROID TURBO 2
Samsung Galaxy S® 4
Samsung Galaxy Note5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® 5c
Verizon Ellipsis™ 7
Samsung Galaxy J3 V
Ellipsis™ Jetpack® MHS800L
Apple® iPhone® SE
Droid Turbo in Ballistic Nylon
Samsung 3G Network Extender
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5
Droid Turbo by Motorola
DROID MAXX by MOTOROLA
Google Pixel
LG G5
Verizon Ellipsis® 8
Apple® iPad® 2
LG G4™
Moto Z Force Droid Edition
LG G3
Samsung Galaxy J3 (2016)
Samsung Galaxy J1™ Prepaid
Samsung Galaxy Core Prime™
Samsung Gusto® 3
LG Revere® 3
Apple® iPhone® 4s
Apple® iPhone® 4
Google Pixel XL
LG Cosmos™ 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon MiFi® 4G LTE Global USB Modem U620L
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
LG V10™
Samsung 4G LTE Network Extender
Verizon Wireless Home Phone
Samsung Galaxy Note® 3
Samsung Galaxy S® III
Hum+ by Verizon
Pantech 4G LTE Global USB Modem UML290
LG G Vista
DROID MAXX 2
LG Optimus Zone™ 3 Prepaid
Verizon LTE Internet and Home Phone
HTC Desire® 526
Stylo™ 2 V
GizmoGadget™ by LG
GizmoPal™
DROID MINI by MOTOROLA
Casio G'zOne Commando®
DuraForce PRO with Sapphire Shield
V20™
DROID RAZR M by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy Note7
Brigadier™ by Kyocera
Samsung Convoy® 4
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
DuraXV
Verizon Ellipsis® 10
Samsung Convoy™ 3
Moto Z Droid Edition
GizmoPal® 2 by LG
LG G2
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Casio G'zOne Commando® 4G LTE
Moto G™ by Motorola
Verizon 4G LTE USB Modem 551L
HTC Desire® 530
Ellipsis™ Jetpack® MHS815L
LG Extravert™ 2
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
HTC One® (M8)
LG Octane™
Verizon 4G LTE USB Modem UML295
DROID ULTRA by MOTOROLA
Moto G Play
Samsung Galaxy Note® II
HTC One M9
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Galaxy S® 4 mini
Samsung Gusto® 2
LG K4™ LTE
Sony Xperia® Z3v
Galaxy Note® Edge
Samsung Galaxy Tab® 2 (10.1)
Samsung Convoy™ 2
DROID TURBO 2 - Designed by You
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
Gear S2
Verizon Wireless AirCard® 595
DROID INCREDIBLE 4G LTE by HTC
Samsung Intensity™ II
BlackBerry® Bold™ 9930 smartphone
LTE Internet (Installed)
LG Exalt™
PRIV™ by BlackBerry®
Galaxy Tab E
iPad® Air 2
Samsung Brightside™
Nexus 6
Nokia Lumia 928
Galaxy Tab E (8.0)
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Gear S®
Samsung Galaxy Tab S2
HTC Desire® 626
Nokia Lumia 822
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Kyocera DuraXV+
Moto X™ (2nd Gen.)
Samsung Galaxy Tab® 2 (7.0)
Moto X™ by Motorola
Microsoft Surface 3
HTC 10™
DROID RAZR by MOTOROLA
LG Terra™
Moto E™ Prepaid
LG Revere®
LG Optimus Zone™ 2 Prepaid
Apple® iPad® mini with Retina display
ZenPad™ Z10
LG Exalt™II
HTC One®
LG Optimus Exceed™ 2
LG Cosmos™ 2
Transpyre™ Prepaid
iPad Pro™ (9.7-inch)
Samsung Intensity™ III
G Pad™ 10.1 LTE
BlackBerry Classic
Samsung Convoy™
LG Accolade™
Pantech Breakout™
Apple® iPad® Air™
LG Revere® 2
DROID RAZR MAXX HD by MOTOROLA
ZenPad™ Z8
Samsung Galaxy S® III mini
Verizon Wireless USB760 Modem
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab®
Samsung Gusto®
Ellipsis® Kids
HTC One® (M8) for Windows®
Nokia Lumia Icon
LG enV®3
LG Vortex™
LG G Pad™ X8.3
Motorola RAZR V3m
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy Tab® (10.1)
DROID RAZR MAXX by MOTOROLA
DROID DNA by HTC
G Pad™ 7.0 LTE
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
Lancet™
Verizon Ellipsis™ 8 HD
Apple® iPad® mini
Casio G'zOne Ravine®
Lancet™ for Android™
Enact™ by LG
Spectrum™ 2 by LG
LG VX8300
Apple® iPad® with Wi-Fi + 4G
iPad® mini 4
Samsung Haven™
LG Cosmos™
Lucid™3 by LG
Motorola XOOM™ 4G LTE
Motorola MOTO™ W755
Dell™ Vostro™ V13 Laptop
Nokia 2366i
DROID RAZR HD by MOTOROLA
DROID BIONIC by MOTOROLA
Motorola Barrage™
Watch Urbane™ 2nd Edition LTE
Casio G'zOne Boulder®
BlackBerry® Bold 9650 smartphone
Samsung Galaxy Tab® 4 (8.0)
Pantech Hotshot™
BlackBerry® Z30 smartphone
LG enV®2
Samsung Galaxy™ Stratosphere™ II
Samsung Galaxy Camera®
Delphi Connect with 4G LTE Mobile Hotspot
DROID 4 by MOTOROLA
Lucid™ by LG
Samsung Intensity™
Apple® iPad® with Retina display
HTC One® max
DROID X by MOTOROLA
LG Migosm
DROID X2 by MOTOROLA
BlackBerry® Pearl™ Flip 8230 smartphone
Samsung Galaxy Stellar™
Verizon Converged VOIP Device
LG enV® TOUCH
Samsung Galaxy Note® 10.1
HTC One® remix
Hydro ELITE by KYOCERA
Samsung Alias™ 2
Nokia Lumia 2520
Samsung Smooth™
Samsung Illusion™
LG VX5500
Samsung Galaxy Note® Pro
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
Samsung Knack™
Pantech Jest™ 2
LG Cosmos™ Touch
Lucid™2 by LG
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Intuition™ by LG
Windows Phone 8X by HTC
DROID CHARGE by SAMSUNG
Verizon GizmoTab™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Gear S2 classic
Samsung Fascinate™
Sony Xperia® Z2
Verizon Wireless AirCard® 595U USB Modem
LG Extravert™
Samsung ATIV SE™
Samsung Galaxy Tab® S
HP Elite x2 1012
Verizon Wireless UM175 USB Modem
Samsung Galaxy Note® 10.1 2014 Edition
Pantech Perception™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
BlackBerry® Curve™ 8330 smartphone
Motorola W385
LG VX5400
LG Optimus Zone™
Samsung Galaxy™ Stratosphere™
Verizon Wireless USB720 Modem
Casio G'zOne Rock™
iPad® mini 3
Samsung SCH-u340
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Galaxy Legend™
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
BlackBerry® Storm2™ 9550 smartphone
DROID 3 by MOTOROLA
HTC Desire® 612
Samsung Galaxy Tab® (7.7)
Samsung ATIV Odyssey™
HTC Rhyme™
LG VX8360
Pantech Marauder™
HP Spectre x2
DROID INCREDIBLE by HTC
Samsung Galaxy View
Casio G'zOne Brigade®
Samsung Reality™
Jetpack® MiFi® 7730L
Samsung Juke
Verizon Wireless G'zOne Type-S
DROID 2 by MOTOROLA
LG Dare™
Samsung Alias™
LG Ally™
Pantech Caper™ Prepaid
Delphi Connect
Verizon Wireless USB727 Modem
LG Voyager™
LG VX8350
DROID 2 GLOBAL by MOTOROLA
Verizon Wireless UM150 USB Modem
BlackBerry® Curve™ 9330 smartphone
Apple® iPad®
Spartan GoCam™
Verizon Wireless Escapade®
LG Chocolate® Touch
HTC Rezound™
Revolution™ by LG
Motorola Adventure™ V750
Spectrum™ by LG
Samsung SCH-u410
LG VX5300
Moto X™ - Designed by You
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Sharp KIN™ ONE
Luge™ by Motorola Prepaid
Sierra Wireless AirCard® 555D
BlackBerry® Curve™ 8530 smartphone
LG VX5200
Motorola MOTO™ VU204
Verizon Wireless CDM8975
Verizon Wireless Coupe™
Samsung Omnia® II
Samsung SCH-u430
Motorola E815
Verizon Wireless PC5750 PC Card
Samsung SCH-a870
LG Chocolate®
LG VX3200
Pantech Crux™
Casio G'zOne Ravine® 2 Non-Camera
Sony Xperia® PLAY
Samsung SCH-u540
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Salute™
Pantech PN-210
DROID PRO by MOTOROLA
Motorola V325
LG VX8700
G'zOne Boulder™ Black and Silver
Sierra Wireless AirCard® 580
LG Optimus Exceed™
Motorola MOTOKRZR K1m
Samsung SCH-a930
Motorola XOOM™
Samsung N150 Netbook
HTC Trophy™
BlackBerry® Torch™ 9850 smartphone
Casio EXILIM
Samsung Gem™
BlackBerry® Curve™ 9370 smartphone
DROID XYBOARD 8.2 by MOTOROLA
HP® Mini 1151NR Netbook
LG enV®
LG VX8100
LG Versa™
Samsung SCH-a650
Verizon Wireless Razzle™
Motorola CITRUS™
LG VX6100
LG Clout™
Motorola W315
LG Enlighten®
BlackBerry Classic Non-Camera
Samsung Rogue™
Samsung Continuum™
Samsung Zeal™
LG Chocolate® 3
LG VX3300
DROID R2D2 by MOTOROLA
BlackBerry® 8830 World Edition smartphone
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung FlipShot®
Motorola Entice™
Samsung SCH-a950
Gateway® LT2016u Netbook
Samsung Trance™
Motorola MOTO Q™ 9c
Nokia 2705 Shade™ Non-Camera
Compaq® Mini CQ10-688nr Netbook
Motorola V60s
Samsung Glyde™
Verizon Wireless CDM 7075
Samsung SCH-a850
HTC Touch Pro™
HP® Mini 311-1037NR Netbook
Motorola Rival™
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola DEVOUR™ with MOTOBLUR™
Pantech PN-215
Samsung Sway™
Motorola RAZR V3m in Gray
LG Fathom®
Verizon Wireless CDM8950
Nokia 7705 Twist™
Kyocera KX414
Verizon Wireless PN-300
Motorola V325i
Motorola Krave™ ZN4
Motorola MOTO™ Z6c World Edition
HTC Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless USB1000 Global USB Modem
LG VX9400
Kyocera KPC650
Sharp KIN™ TWO
Nokia 6205
LG VX4500
HTC Merge®
Verizon Wireless Adamant™
DROID ERIS by HTC
Samsung Omnia®
LG Glance™
Nokia 7205 Intrigue™
Nokia 2128i
Kyocera SE47
Kyocera KX2
Samsung i700 Pocket PC
Samsung SCH-a310
LG VX4700
Kyocera KX1v
BlackBerry® Curve™ 9310 smartphone
Kyocera KX444
Verizon AD3700 Global USB Modem
Samsung SCH-a670
Sharp KIN™ TWOm
Verizon Wireless Blitz® Prepaid
Nokia 6236i
LG VENUS™
Samsung SCH-u620
Nokia 2605 Mirage
Jest™
Motorola RAZR V3c
Verizon Wireless U630 PC Card
Kyocera K323
Motorola V265
Kyocera K404
Nokia 2705 Shade™
Motorola Rapture™ VU30
HP® Mini 210-1076NR Netbook
Samsung SCH-a795
Samsung SCH-i730
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Galaxy J7 V
Motorola V276
Samsung SCH-a630
Motorola MOTO™ Z6cx World Edition without Camera
Nokia 6315i
Motorola MOTO Q™ music 9m
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Hum×
Pantech PN-820
Verizon Ellipsis® Jetpack® MHS900L
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Samsung Galaxy Book
Motorola V325xi
BlackBerry® 7750
Samsung Galaxy S8
Samsung Galaxy S8+
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola T300p
Motorola V710
Nokia 6305i
Apple® iPad® (9.7-inch)
Samsung SCH-a790
LG VX6000
LG VX2000
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Verizon KPC680 ExpressCard®
Nokia 3589i
Motorola C343
HP® Pavilion dm1-3010nr Notebook
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Sharp KIN™ ONEm
Nokia 2285
Motorola V120e
Samsung Gleam®
LG G6™
Nokia 6215i
Nokia 6015i Prepaid
Motorola A840
LG VX4650
LG V
Watch Sport™
Samsung Renown™
Motorola MOTOSLVR L7C
Samsung SCH-u550
BlackBerry® 7250
Samsung SCH-a890
Samsung SCH-i760
LG K20™ V
Verizon Wireless V740 ExpressCard
Samsung SCH-a970
Samsung SCH-i830
HTC Apache XV6700
Motorola V65p

# Features

# Features FAQs
[FAQs]
Information about # functions or shortcuts from Verizon Wireless that make it easy to check your balance or usage and make payments over the phone.

411 Search

411 Search FAQs
[FAQs]
Learn about calling 411 Search from your mobile phone to get phone numbers and other information about places of interest, like restaurants, movies and more.

Business Features

Field Force Manager FAQs
[FAQs]
Learn about Field Force Manager, a service that helps you monitor and communicate with your workers in the field.
Good Mobile Messaging FAQs
[FAQs]
Learn more about Good Mobile Messaging, an enterprise email solution helping your staff stay connected and productive while on the go.
Enterprise Messaging FAQs
[FAQs]
Learn how your business can send out alerts, updates or campaigns by text message to Verizon Wireless customers.
Fleet Administrator FAQs
[FAQs]
Learn more about the Fleet Administrator from Verizon Wireless, a tracking solution that allows you to locate, monitor and manage your fleet.
RemoSync FAQs
[FAQs]
Learn more about RemoSync, providing corporate users mobile access to work email, contacts and calendars.
Fleet Administrator - Terms & Conditions
[Important Consumer Information]
Verizon Wireless Terms & Conditions for Fleet Administrator
RemoSync Setup Instructions
[PDF]
Instructions for setting up RemoSync, which gives your mobile phone a direct connection to Microsoft Exchange Servers.

Call Forwarding

Call Forwarding FAQs
[FAQs]
Learn about forwarding your mobile calls to another number, including how to do it, how much it costs and more.
How to Set Up Call Forwarding
[Video]
Never miss a call. Watch this video to learn how to set up Call Forwarding directly from your device, or, through My Verizon.
Length: 1:59
How Do I Set Up Call Forwarding To Another Phone?
[Community]
Need to forward calls from my wife's phone to mine.  Her phone is not with us so we cannot follow normal procedure.

Call Waiting

Call Waiting FAQs
[FAQs]
Learn about the feature that lets you receive incoming calls while you're on another call on your mobile phone.

Caller ID

Caller ID and Caller ID Blocking FAQs
[FAQs]
Learn about the features that let you see who is calling you and let you prevent your name from appearing on the phones of people you call.
Share Name ID FAQs
[FAQs]
Learn about customizing the information that appears on other mobile phones when you call them, including how to change your Share Name ID.
What is the difference between 'unknown' and 'no caller id?'
[Community]
   What is difference between calls that show up as UNKNOWN  and those that show as  NO CALLER ID ?

Carryover Data

Carryover Data FAQs
[FAQs]
Learn about Carryover Data, a feature of the new Verizon Plan S-M-L sizes that lets you keep your unused data until the end of the following month.
Does The New 5gb Smartphone Plan Have Carryover Data?
[Community]
does the the nes 5gb smrtphn have rollover data?            
Does jetpack data carry over?
[Community]
If I don't use all my 18 gigabytes on my jet pack in one month, do they carry over?
Does my unused data on my MiFi carry over?
[Community]
Hello Folks,  Great Verizon support here.... I have a wireless jetpack / hotspot with the 18GB plan.  Some months I don't use ANY data... does that unused data carry over?  I think my bill is ~$112 a month. Thanks in advance,Felix
How Does Carry Over Data Work on A Family plan?
[Community]
Will carry over day automatically be used once all day in plan is used up and will it be divebided up between the family basically what the process and how does it get divided between family. what is the process for using carry over data? Does it automatically get used if  one person used all of...
Is there a cap for rollover data?
[Community]
I had about 5GB leftover from last month plus my 4GB of this month shouldn't i have around 9GB of total data?  I am only showing 6.66GB for my data, makes me wonder if there is a cap on rollover data....
When does carryover data go into effect?
[Community]
Does the leftover data added on when you are close to losing data or at the beginning of the cycle
Why didn't my Carryover Data roll over to the next month?
[Community]
Used 2.5 of 8GB last month.  Used 0 of 4.5GB carryover same month.  This month's carryover should be around 10GB, but it's only about 5.5GB.
Will I lose carryover data if I lower my data plan?
[Community]
I want to lower my plan.  My son and i share12g/$80 Per month.  I carry over 12.9 g per month and have saved 27g from carryover, gifted, and promo etc.  We do not use much data a month, if i lower my monthly plan will i lose my saved amount of data?

Insurance & Equipment Protection

Free mophie powerBOOST mini promotion FAQs
[FAQs]
Learn how to get a free mophie powerBOOST mini when you sign up for Total Mobile Protection or Tech Coach. Limited time only, while supplies last, so don't wait!

International

International Travel FAQs
[FAQs]
Learn about using your mobile devices while traveling outside the country.
International Messaging FAQs
[FAQs]
Learn about sending text, picture and video messages to other countries from the US on your mobile device.
International Long Distance FAQs
[FAQs]
Learn about Verizon Wireless' International Long Distance rates, plans and how to call another country from the US.
Terms & Conditions - International Services (while traveling outside the U.S.)
[Important Consumer Information]
Verizon Wireless Terms & Conditions for International Services with information on wireless service while traveling outside the United States.
International Travel Program FAQs
[FAQs]
Learn about the Global Travel Program from Verizon Wireless that gives you use a device to use while traveling abroad.
Terms & Conditions - International Long Distance
[Important Consumer Information]
Verizon Wireless Terms & Conditions for International Long Distance with information on setting up your account with International Services.
International Long Distance Value Plan - Terms & Conditions
[Important Consumer Information]
Terms & Conditions for the International Value Plan rates.
International Long Distance (I-Dial) - Terms & Conditions
[Important Consumer Information]
Terms & Conditions for International Long Distance (I-Dial) service with information about making international calls.
Are calls to and from Mexico unlimited with the new plan?
[Community]
Hi, I'm considering changing to the unlimited plan and have two questions: 1. Is the calling to/from Mexico and Canada unlimited?2. Is calling within Mexico included as well? (calling a Mexican number while traveling in Mexico) Thanks! Steve
Can I Use My Phone In Puerto Rico Without Having Extra Charges?
[Community]
can I get phone, data and text in Puerto rico without incurring additional charges?
Do I get billed for checking voicemail when i am in England?
[Community]
Our son is in England, studying at a University there this year. We have added the plan/service where we would pay $10 per day if he uses data or needs to make an emergency phone call.  When he checks his voicemail, does that activate/start the $10/day charge? Thanks for any info
How do I make a call while in Europe?
[Community]
Going to Europe, and have others with US cell phones going to Europe as well.  My question....what number do they dial to reach me on my cell phone?  I tried to ask Verizon, and was told they dial  + then ten digit number.  Online it looks like they dial +1 then 10 digit number and...
What is the best International plan for a quick trip to Canada?
[Community]
My family is going on a weeks vacation to Canada and would like to make sure we stay connected but don't want to get "zapped" with charges on our Verizon bill.  My son, daughter and I all have iPhones 6s.  All the plans are very confusing to me and I really need help... thanks!
What plan should I add to use my device in Spain?
[Community]
What is best plan to use phone in Spain?
When will my international plan take effect?
[Community]
I purchased the 30 day International Preferred Plan with 100 MB, 100 texts, and 100 calls.  I am only out of the country for 11 days, but this plan fit my needs best.  The start date I chose for the plan is one day before I will actually be out of the country.  If I am on my phone using...
Why can't I get TravelPass on an unlimited plan?
[Community]
I have heard that XL and XXL plans are still available, but not advertised in lieu of the S M L plans. I switched to U but neglected to account for TravelPass no longer being available. As an international traveler, you can see the issue formed there. Any insight is welcomed! Thanks
Will It Cost Extra If I Am Texting From Costa Rica?
[Community]
does ui texting apply to within Costa Rica?
Will a call to Colombia be free if I am in the U.S?
[Community]
Just out of curiosity, If I wanted to call a friend that lives in Colombia is that free while still within the US?

Managing Products & Apps

Managing Products & Apps FAQs
[FAQs]
Learn how to add and change features on your mobile devices with Verizon's add-on services.
How to Change Features
[Video]
Watch this video and follow the simple steps to change the features on your account with My Verizon.
Length: 1:21
Does The NBA League Pass Work With New Unlimited Plan?
[Community]
Hello, I was just wondering if the NBA League pass feature will still be available with the new Unlimited Data plan. I currently have the XL plan and the only reason I would keep it is for this NBA League Pass feature. Thanks!
Will I Lose Space In Verizon Cloud If I Choose The Unlimited Plan?
[Community]
Just got off of a chat with one of the VZ reps, and can't seem to get a straight answer on a couple of more questions.  She would give me one answer, and then when I would question her with more specifics, she would come back with a completely different answer! When I switched from "More Everything"...

Media Center / Get it Now

My Media Retrieval FAQs
[FAQs]
Learn about about My Media Retrieval for retrieving content through our Media Store.
Media Center FAQs
[FAQs]
Frequently asked questions about Media Center (formerly Get It Now) for basic phones.
Get It Now® - Terms & Conditions
[Important Consumer Information]
Verizon Wireless Terms & Conditions for the Get it Now service.

Push to Talk

Push to Talk Plus (PTT+) FAQs
[FAQs]
Push to Talk Plus (PTT+) provides walkie-talkie style instant communication on our 4G LTE network or Wi-Fi. Connect to an individual or group by pushing a button.
Push To Talk FAQs
[FAQs]
Learn about the Push to Talk feature that allows you to use your phone like a walkie-talkie.
Push to Talk Only FAQs
[FAQs]
Learn about Push to Talk Only plans and phones, which let you use your phone like a walkie-talkie to instantly connect with a contact.

Ringtones & Ringback Tones

Verizon Tones: Ringtones and Ringback Tones FAQs
[FAQs]
Learn about customizing the ringtones you hear when your phone rings and Ringback Tones others hear when they call your phone.
Ring Tones & Ringback Tones - Terms & Conditions
[Important Consumer Information]
Verizon Wireless Terms & Conditions for Ringtones and Ringback Tones Service.
Why can't I add a ringback tone to my second device?
[Community]
I am trying to add a ringback tone to a second device thru My Verizon but when I go to said device and try to get a tone, I always goes back to my primary device. Any advice?

Safety Mode

Safety Mode FAQs - Use Safety Mode to Help Avoid Data Overage Fees
[FAQs]
Safety Mode lets you continue using data at reduced speeds after your data allowance is used up for the month. Available on the New Verizon Plan S-M-L data sizes
Can I Continue Using Data After My Data Allowance Ends?
[Community]
When Ive used up my data allowance before end of cycle, does it become non available or gets overage bill?
Can I use Safety Mode and Familybase at the same time?
[Community]
I have recently added five lines to my, previously single line, plan. We have 11 days left of our billing cycle but I have Safety Mode turned on so we won't incur any overages. Unfortunately, the youngest member to be added has used nearly 3 of our 4 Gig plan. I do not want to have MY data throttled...
Does Safety Mode Come On Before I Use My Carry Over Data?
[Community]
Okay, so I used up my monthly data and my phone switched over to the "carryover" data from last month. BUT my data plays for 15 seconds and then buffers for 20 seconds, plays for 25 seconds, buffers for 30 seconds, etc., etc., etc.   I thought "what good is carry-over data if it constantly buffers?". ...
How Does Safety Mode Work?
[Community]
I understood (by how it is explained via website and by the email I received when Safety Mode kicked in, which had as its subject "You're out of data and now you're in Safety Mode, with reduced speed") that SM kicked in WHEN you are out of data, you weren't charged overage chargesbut could still connect...
How Does Safety Mode Work?
[Community]
I have a question about the safety Mode.......if I have say 2 gb data left and 5 days and goes over..by activating the safety mode woud I still be charged overage if go over? Why would someone NOT activate safety mode?
How do i turn safety mode on?
[Community]
how do i turn safety mode on?
How much faster is 3G than Safety Mode?
[Community]
How much better is 3G than Safety Mode?
When doe Safety mode activate?
[Community]
If you enable safety mode, does it take effect immediately or does it keep you on 4G until you're out of your data?
Why is safety mode so slow?
[Community]
I thought that safety mode was supposed to be at 2g speeds but I am regularly browsing at around 4kbps.....we're talking about late 90s modem speeds!  It doesn't matter what time of day, night or day its always this slow.  What am I doing wrong or how can I fix this?  Theres nothing I can...
Why was I charged an overage with safety mode on?
[Community]
Hi, I turned safety mode on with about .90GB of data left then a few hours later I get a notification that I am in safety mode, then I login to the account and it states that I have been charged a data overage fee. Does Safetymode still charge, but just slows it down so you don't hit another gig? Doesn't...
Will Pandora stream if I go over my data into safety mode?
[Community]
will pandora stream if i go over my data into safety mode?
Will Safety Mode automatically turn on when go over?
[Community]
Hello I was wondering if my plan automatically rolls into safe data mode when I go over use ? safety

Tech Coach

Tech Coach FAQs
[FAQs]
Learn about Tech Coach, a technical support service for your mobile device and almost anything that connects to it.
Tech Coach - Terms & Conditions
[Important Consumer Information]
Verizon Wireless Terms & Conditions for the Tech Coach service.

Text & Multimedia Messaging

Verizon Messages (Message+) FAQs
[FAQs]
Sync messages across multiple devices, send picture & video messages, make domestic or international calls on a tablet over Wi-Fi or cellular, send gift cards.
International Messaging FAQs
[FAQs]
Learn about sending text, picture and video messages to other countries from the US on your mobile device.
How to Use Guide: Verizon Messages (Message+)
[How to Use Guide]
This guide shows you how to use Verizon Messages, an enhanced messaging app that lets you hold text conversations across devices and more.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Multimedia Messaging FAQs
[FAQs]
Learn about picture and video messaging, group messaging and more, including how to do it and how much it costs.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Explore Verizon Messages
[Video]
Watch this video to learn how to use some of the great features in Verizon Messages.
Length: 2:46
Unlimited Mobile to Mobile Messaging Bundle - Terms & Conditions
[Important Consumer Information]
Terms & Conditions for the Unlimited Mobile to Mobile Messaging Bundle.
Can I get text messages forwarded to my device?
[Community]
Within the numbers on my Verizon account, can I get the textampons messages from my dad's phone forwarded to my phone?
Can I view text messages from a number that is no longer active?
[Community]
I want to know if its possible to look at old text messages off a phone number that is no longer active but was on my account?
Does Facebook Messenger count as text or data usage?
[Community]
is facebook messenger known as my unlimited text or data if you could please answer my question I would appreciate it
Does my available data impact the number of texts I can send?
[Community]
DOES MY DATA AVAILABLE LIMIT THE AMOUNT OF TEXTS I CAN SEND?
How long does Verizon keep records of text messages?
[Community]
How long does Verizon keep records of text messages?

Verizon Family Safeguards & Controls

FamilyBase FAQs
[FAQs]
Sign up for FamilyBase. Set parental controls. Put limits on data usage, block contacts and monitor activity of all account lines. Avoid unexpected overages.
Block and Unblock Services FAQs
[FAQs]
Learn about blocking and unblocking services in My Verizon, including messaging, purchasing and marketing services.
Spam Controls FAQs
[FAQs]
Learn how you can prevent unwanted communication on your mobile device from email addresses and other delivery methods.
Usage Controls FAQs
[FAQs]
Learn how to use Usage Controls. Verizon FamilyBase™ is replacing this service but existing Usage Controls customers can continue with the service.
How to Add Blocks
[Video]
Find out how to block unwanted calls, messages, emails and services on your account.
Length: 2:53
Roadside Assistance FAQs
[FAQs]
Learn about the Roadside Assistance service available from Verizon Wireless.
What is Verizon FamilyBase
[Video]
Verizon FamilyBase provides you with insight and control over how, when and with whom your kids communicate. Watch this video to see what it's all about!
Length: 1:10
Content Filtering FAQs
[FAQs]
Learn about our Content Filtering service that provides free age-appropriate filters that can be changed at any time.
Verizon Safeguards FAQs
[FAQs]
Learn the basics about Verizon Family Safeguards & Controls, services that help you manage how the devices on your account are used.
Verizon Safeguards & Controls
[General Information]
Find information for all Verizon Safeguards & Controls products and services, which provide security for you and all the devices on your account.
Compare Blocking Services
[General Information]
Compare services that can help you limit usage and prevent spam on your devices. Restrict data, block numbers, prevent purchases and more.

Verizon Family Safeguards and Controls

Can I read text message content with the family safeguard feature?
[Community]
CAN I READ TEXT MESSAGE CONTENT WITH THE FAMILY SAFEGUARD FEATURE?
How Do I Find Others On Family Locator?
[Community]
I just got family locator but it will not find the other family members phone for me.  Any ideas?
How do I change data allocations between devices?
[Community]
I have plenty of data available on the plan, but the allocation for the device has been reached causing it to stop using data.  How can the allocations for each device be adjusted?
How do I change my child's data limit in Familybase?
[Community]
how can change a data stopping point
Will the Companion App ever be compatibile on Marshmallow?
[Community]
Will the Companion app ever be compatible on Marshmallow? I'm really hoping to get it for my son. I love the added security for my preteen. I didnt realize it wouldn't work for the phone I got him, and now I'm pretty upset that I don't have that feature for him.

Voice Mail

Can I Check My VoiceMail Online?
[Community]
Is there any way to check voice messages on the web?
Do I get billed for checking voicemail when i am in England?
[Community]
Our son is in England, studying at a University there this year. We have added the plan/service where we would pay $10 per day if he uses data or needs to make an emergency phone call.  When he checks his voicemail, does that activate/start the $10/day charge? Thanks for any info

Voicemail

Visual Voicemail FAQs
[FAQs]
Learn how you can check your voicemail messages without placing a call. Play messages from your screen and more with this app.
Voicemail Instructions
[How to Use Guide]
If your location is listed below, please follow these voicemail instructions or print the mini service wallet card to carry with you.
$2.99 Visual Voicemail Service Will Be Discontinued on July 8th, 2016
[General Information]
Find out about the $2.99 Visual Voicemail discontinuation, what steps to take and how to set up your voicemail.
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