Check for app updates:
- Open Google Play Store app.
- Search for the app in question.
- Select the app in question.
- Tap UPDATE if an app update is available.
Reset an app:
- Go to Settings.
- Tap Apps.
- Tap Application Manager.
- Find the app in question.
- If present, tap Storage.
- Tap CLEAR DATA.
- Tap CLEAR CACHE.
- Tap FORCE STOP.
- Open the app.
Uninstall and reinstall an app:
To uninstall an app on your Android device:
- Open Google Play Store.
- Tap the 3-line navigation menu icon in the upper left of the screen.
- Tap My apps & games.
- Tap the INSTALLED tab at the top.
- Tap UNINSTALL.
- Tap OK on the "Do you want to uninstall this app?" pop-up box.
The app will be deleted.
To reinstall an app:
- Open Google Play Store.
- Tap the 3-line navigation menu icon in the upper left of the screen.
- Tap My apps & games.
- Tap the LIBRARY tab at the top.
- Tap the name of the application you wish to reinstall.
- Scroll down if needed and tap the app you wish to reinstall.
(Note: For assistance with non-Verizon apps, please reach out to the app developer by going to the Google Play Store, searching for the app, and scrolling to the bottom of the page to review the developer information. If you continue to experience issues, we suggest using an alternate app.)