Select Your Device
Apple® iPhone® X
Apple® iPhone® 8 Plus
Apple® iPhone® 8
Apple® Watch Series 3
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Apple® iPhone® 6s Plus
Samsung Galaxy S8
Samsung Galaxy S® 6
Samsung Galaxy S® 5
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S7 edge
Apple® iPhone® 5s
Moto Z Play Droid Edition
Apple® iPhone® SE
DROID TURBO 2
Samsung Galaxy Note8
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy S® 4
Samsung Galaxy J3 Eclipse
Galaxy J7 / J7 V
Samsung Galaxy Note5
Samsung 3G Network Extender
Pixel™, Phone by Google
Samsung Galaxy Note® 4
Samsung Galaxy S8+
Moto Z Force Droid Edition
LG K20™ V
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5c
Samsung 4G LTE Network Extender
Verizon Ellipsis® 8
Verizon Ellipsis® 7
Apple® iPhone® 5
Samsung Galaxy J3 (2016)
LG Revere® 3
Apple® iPad® 2
Samsung Galaxy J1™ Prepaid
Samsung Gusto® 3
Droid Turbo by Motorola
DROID MAXX by MOTOROLA
Pixel™ XL, Phone by Google
Verizon Wireless Home Phone
LG G4™
Jetpack® MiFi® 7730L
LG G5
Samsung Galaxy Core Prime™
V20™
Droid Turbo in Ballistic Nylon
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Apple® iPhone® 4
LG V10™
LG G6™
LG G3
GizmoGadget™ by LG
Apple® iPhone® 4s
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy J3 V
Samsung Galaxy S6 edge +
Motorola moto z2 play
Ellipsis™ Jetpack® MHS800L
Verizon 4G LTE Broadband Router
Pantech 4G LTE Global USB Modem UML290
Google Pixel 2
Stylo™ 2 V
LG K8 V
Samsung Galaxy S® 6 edge
Galaxy Tab E (8.0)
Verizon MiFi® 4G LTE Global USB Modem U620L
moto z2 force edition
LG Optimus Zone™ 3 Prepaid
Google Pixel 2 XL
Verizon LTE Internet and Home Phone
PRIV™ by BlackBerry®
Moto Z Droid Edition
DROID MAXX 2
DuraForce PRO with Sapphire Shield
Hum+ by Verizon
Samsung Convoy® 4
Samsung Galaxy Note® 3
GizmoPal™
GizmoPal® 2 by LG
LG Cosmos™ 3
Microsoft Lumia 735
Verizon Ellipsis® Jetpack® MHS900L
LG V30®
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy S® III
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
moto e4 Prepaid
Moto G Play
BlackBerry® Bold™ 9930 smartphone
LG Exalt® LTE
DuraXV
Samsung Convoy™ 3
Verizon 4G LTE USB Modem 551L
Brigadier™ by Kyocera
DROID RAZR M by MOTOROLA
Galaxy J3 Mission Prepaid
Verizon Ellipsis® 10
Verizon Verizon SmartHub with Voice
Casio G'zOne Commando®
DROID MINI by MOTOROLA
Verizon Wear24™
LG K4™ LTE
Verizon 4G LTE USB Modem UML295
DROID 3 by MOTOROLA
Verizon Global USB Modem USB730L
Samsung Gear S3 frontier
HTC Desire® 530
Ellipsis™ Jetpack® MHS815L
Kyocera DuraXV+
Galaxy Tab E
Motorola moto e4 plus™ Prepaid
ZenPad™ Z10
Verizon Wireless Home Phone T2000
Microsoft Surface 3
Apple® iPad® mini with Retina display
LG G Vista
Samsung Convoy™ 2
Casio G'zOne Ravine® 2
Casio G'zOne Commando® 4G LTE
LG G2
LTE Internet (Installed)
iPad® Air 2
HTC One® (M8)
Apple® iPad® (9.7-inch)
LG Extravert™ 2
BlackBerry Classic
HTC 10™
LG G Pad 8.3 LTE
Moto G™ by Motorola
Samsung Brightside™
HTC One M9
Samsung Gusto® 2
LG Exalt™
DROID by MOTOROLA
Sony Xperia® Z3v
iPad® Pro
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Terra™
DROID ULTRA by MOTOROLA
Verizon Ellipsis® 8 HD
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
ZenPad™ Z8
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Samsung Galaxy S® 4 mini
Verizon Wireless AirCard® 595
Gear S2
LG Revere®
Moto E™ Prepaid
Samsung Intensity™ II
Apple® iPad Pro® (10.5-inch)
Samsung Galaxy Tab S2
HTC Desire® 526
LG Octane™
Apple® iPad® Air™
Galaxy Note® Edge
Samsung Galaxy Note® II
Cadence by Kyocera
ASUS ZenPad™ Z8s
iPad® mini 4
BlackBerry® Q10 smartphone
Samsung Convoy™
Samsung Galaxy Tab® 2 (7.0)
BlackBerry® Z10 smartphone
ZTE Cymbal® LTE
Apple® iPad Pro® (9.7-inch)
LG G Pad™ X8.3
Apple® iPad Pro® (12.9-inch)
HTC Desire® 626
Moto X™ (2nd Gen.)
DROID TURBO 2 - Designed by You
Motorola RAZR V3m
DROID INCREDIBLE 4G LTE by HTC
DROID RAZR by MOTOROLA
LG Cosmos™ 2
Arlo Go
Samsung Galaxy Tab S3
KYOCERA DuraXVLTE
Nexus 6
Nokia Lumia 822
Moto X™ by Motorola
Nokia Lumia 928
Verizon Wireless USB760 Modem
LG Accolade™
Apple® iPad® with Wi-Fi + 4G
G Pad™ 10.1 LTE
G Pad™ 7.0 LTE
Gear S®
Humx
LG Vortex™
Spartan GoCam™
LG Revere® 2
Samsung Galaxy Tab®
Samsung Intensity™ III
LG enV®3
DROID RAZR MAXX HD by MOTOROLA
Samsung Galaxy Tab® (10.1)
Verizon MiFi™2200 Intelligent Mobile Hotspot
BlackBerry® Bold 9650 smartphone
Apple® iPad®
BlackBerry® Z30 smartphone
Casio G'zOne Ravine®
Samsung Galaxy Tab® 2 (10.1)
Samsung Galaxy Book
HTC One®
LG 4G LTE USB Modem VL600
Apple® iPad® mini
Samsung Gusto®
DROID X by MOTOROLA
ASUS ZenFone™ V
Samsung Galaxy Tab® 4 (10.1)
Ellipsis® Kids
Toyota Connected Car
Samsung Galaxy Tab® 4 (8.0)
Dell™ Vostro™ V13 Laptop
LG Exalt™II
Verizon GizmoTab™
Sonim XP5
Samsung Haven™
Motorola MOTO™ W755
ASUS ZenFone™ AR
LG Optimus Zone™ 2 Prepaid
Samsung Alias™ 2
LG VX8300
Nokia Lumia Icon
Samsung Illusion™
Samsung Galaxy S® III mini
HP Elite x2 1012
iPad® mini 3
Apple® iPad® with Retina display
BlackBerry® Curve™ 9330 smartphone
BlackBerry® 8830 World Edition smartphone
Samsung Galaxy Camera®
Motorola Barrage™
Lancet™ for Android™
LG Cosmos™
HTC One® (M8) for Windows®
DROID 4 by MOTOROLA
Verizon Wireless USB720 Modem
LG Optimus Exceed™ 2
Pantech Hotshot™
DROID RAZR MAXX by MOTOROLA
Samsung Fascinate™
Transpyre™ Prepaid
Samsung Gear S3 classic
DROID BIONIC by MOTOROLA
Verizon Wireless UMW190 Global USB Modem
BlackBerry® Storm2™ 9550 smartphone
DROID X2 by MOTOROLA
LG enV® TOUCH
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
ZTE Blade™ Vantage Prepaid
Samsung Knack™
Pantech Perception™
DROID DNA by HTC
Verizon Wireless UM175 USB Modem
LG enV®2
Windows Phone 8X by HTC
Motorola XOOM™ 4G LTE
Samsung Intensity™
Pantech Breakout™
Watch Urbane™ 2nd Edition LTE
DROID RAZR HD by MOTOROLA
DROID INCREDIBLE 2 by HTC
Enact™ by LG
LG VX5500
Samsung Galaxy Note® Pro
Samsung Galaxy Note® 10.1
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Smooth™
BlackBerry® Tour™ 9630 smartphone
Casio G'zOne Boulder®
Samsung Galaxy Stellar™
BlackBerry® Bold™ 9930 smartphone without camera
THUNDERBOLT™ by HTC
Sony Xperia® Z2
Pantech Marauder™
Galaxy Nexus by Samsung
Verizon Wireless AirCard® 595U USB Modem
LG Extravert™
Lucid™3 by LG
Lancet™
Samsung Galaxy Tab® S
HTC One® max
DROID CHARGE by SAMSUNG
Samsung Galaxy™ Stratosphere™
LG Optimus Zone™
HTC One® remix
Nokia Lumia 2520
Intuition™ by LG
Samsung SCH-u340
Samsung Alias™
Hydro ELITE by KYOCERA
Samsung Juke
Samsung Galaxy Note® 10.1 2014 Edition
DROID INCREDIBLE by HTC
LG VX8360
Pantech Jest™ 2
Casio G'zOne Rock™
Lucid™2 by LG
LG Cosmos™ Touch
Google Nexus 7
Verizon Wireless G'zOne Type-S
BlackBerry® Curve™ 9310 smartphone
Motorola W385
HTC Rhyme™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Galaxy™ Stratosphere™ II
LG VX5400
Verizon Wireless USB727 Modem
Verizon Wireless PC5750 PC Card
Verizon Wireless UM150 USB Modem
Samsung Galaxy Tab® (7.7)
HTC Desire® 612
Samsung ATIV Odyssey™
Verizon Wireless CDM8950
Motorola Adventure™ V750
BlackBerry® Curve™ 8530 smartphone
Casio G'zOne Brigade®
Motorola MOTO™ VU204
Spectrum™ by LG
Samsung Galaxy Legend™
Samsung ATIV SE™
LG VX8350
Spectrum™ 2 by LG
Samsung Galaxy View
Moto X™ - Designed by You (2nd Generation)
DROID 2 GLOBAL by MOTOROLA
DROID 2 by MOTOROLA
LG Dare™
Samsung SCH-u430
Motorola XOOM™
Verizon Wireless Escapade®
Samsung FlipShot®
Verizon Wireless Razzle™
Pantech Caper™ Prepaid
Verizon Wireless Salute™
Samsung Reality™
LG VX3200
Samsung Gear S2 classic
LG enV®
HP Spectre x2
Samsung SCH-u410
Delphi Connect
Motorola RAZR V3m in Gray
DROID XYBOARD 10.1 by MOTOROLA
BlackBerry® Curve™ 9370 smartphone
Moto X™ - Designed by You
Samsung SCH-a930
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Casio EXILIM
Samsung SCH-a870
LG Ally™
LG Chocolate®
Lucid™ by LG
Samsung SCH-u540
Motorola MOTOKRZR K1m
LG VX5200
Luge™ by Motorola Prepaid
HP® Mini 1151NR Netbook
LG Voyager™
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG VX5300
LG Chocolate® 3
Motorola W315
LG VX8700
Samsung Rogue™
Verizon Wireless Coupe™
Motorola RAZR V3c
Verizon Wireless V740 ExpressCard
Verizon Wireless CDM8975
Lexus Connected Car
LG Enlighten®
Motorola V60s
DROID XYBOARD 8.2 by MOTOROLA
LG VX8100
Sierra Wireless AirCard® 580
Revolution™ by LG
DROID R2D2 by MOTOROLA
DROID PRO by MOTOROLA
Motorola Entice™
LG Optimus Exceed™
Motorola V325
Samsung SCH-a950
LG VX3300
HTC Rezound™
BlackBerry Classic Non-Camera
LG VX6100
Gateway® LT2016u Netbook
Samsung Omnia® II
LG VX4650
Samsung Renown™
Samsung Zeal™
LG Chocolate® Touch
DROID ERIS by HTC
G'zOne Boulder™ Black and Silver
LG VX6000
HP® Pavilion dm1-3010nr Notebook
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless USB1000 Global USB Modem
HTC Touch Pro™
Samsung SCH-a650
Kyocera KX414
Samsung Trance™
Motorola E815
Motorola V710
LG Clout™
Motorola V325i
Samsung Continuum™
Samsung SCH-u550
Pantech Crux™
Samsung SCH-a850
Motorola Rival™
Nokia 2705 Shade™
Nokia 6205
Samsung Gleam®
Nokia 6015i Prepaid
Verizon Wireless Adamant™
LG VENUS™
LG Glance™
Samsung SCH-a670
Nokia 3589i
HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 6215i
Verizon XU870 Global ExpressCard®
Verizon Wireless PN-300
Samsung Sway™
HTC Trophy™
Motorola V276
HP® Mini 311-1037NR Netbook
Motorola V60p
Samsung SCH-n330
Motorola MOTORAZR maxx Ve
Samsung SCH-a630
Nokia 6315i
Motorola Rapture™ VU30
Verizon Converged VOIP Device
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
LG Versa™
Motorola C333
Verizon Wireless V620
Jest™
Nokia 2128i
Nokia 2705 Shade™ Non-Camera
HP® Mini 110-3098NR Netbook
LG VX4500
Compaq® Mini CQ10-688nr Netbook
ZenFone™ V Live
Motorola C343
Verizon Wireless Blitz® Prepaid
HTC Ozone™ with TALKS™ for Verizon Wireless
Nokia 6236i
Samsung Omnia®
Samsung Glyde™
Verizon Wireless U630 PC Card

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Equipment Protection / Insurance FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Activating Your 4G LTE Smartphone
[How to Use Guide]
Follow these instructions to activate your new or Certified Pre-Owned 4G LTE smartphone.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Getting Started with Your New Smartphone
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Access Content Transfer App - Android® Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
Move Music Files - Thunderbolt™ by HTC
[Device-Specific Instructions]
Media Share - Thunderbolt™ by HTC
[Device-Specific Instructions]
USB Mass Storage - Thunderbolt™ by HTC
[Device-Specific Instructions]

Basics

Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
THUNDERBOLT™ by HTC® Simulator: Finding More Help
[Interactive Simulation]
Learn how to find more help on your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Turning the Phone On and Off
[Interactive Simulation]
Explore how to power your ThunderBolt™ by HTC on and off.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Remove Battery - Thunderbolt™ by HTC
[Device-Specific Instructions]
Battery Overview - Thunderbolt™ by HTC
[Device-Specific Instructions]
Extend Battery Life - Thunderbolt™ by HTC
[Device-Specific Instructions]
Insert Battery - Thunderbolt™ by HTC
[Device-Specific Instructions]
Soft Reset - Thunderbolt™ by HTC
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
View Battery Status - Thunderbolt™ by HTC
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Pairing Guide
[Device-Specific Instructions]
HTC Thunderbolt - Bluetooth Car Kit
[PDF]
HTC Thunderbolt Bluetooth Car Kit Support for Verizon Wireless Subscribers.
Is the Thunderbolt compatible with bluetooth in a 2014 Nissan?
[Community]
Dealer says no, phone works fine in vehicle but truck loses phonebook after power is shut off - dealer blames phone?
THUNDERBOLT™ by HTC® Simulator: Pairing with a Bluetooth® Headset
[Interactive Simulation]
Learn how to pair your ThunderBolt™ by HTC with your Bluetooth headset.
THUNDERBOLT™ by HTC® Simulator: Turning Bluetooth® On and Off
[Interactive Simulation]
Discover how to turn Bluetooth functionality on and off using your Thunderbolt by HTC.

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Place an International Call
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Call Waiting - Smartphone
[Device-Specific Instructions]
Auto Reject or Ignore Call - Android
[Device-Specific Instructions]
Add a Speed Dial - Thunderbolt™ by HTC
[Device-Specific Instructions]
Airplane Mode - Thunderbolt™ by HTC
[Device-Specific Instructions]
Call History - Thunderbolt™ by HTC
[Device-Specific Instructions]
Call a Number - Thunderbolt™ by HTC
[Device-Specific Instructions]
DTMF- Thunderbolt™ by HTC
[Device-Specific Instructions]
Redial - Thunderbolt™ by HTC
[Device-Specific Instructions]
Restriction Settings - Thunderbolt™ by HTC
[Device-Specific Instructions]
THUNDERBOLT™ by HTC® Simulator: Dialing by Voice
[Interactive Simulation]
An interactive guide to dialing by voice on your on your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Placing a Call to a Contact
[Interactive Simulation]
Discover how to place a call to a contact using your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to call a new number using your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Returning to a Call
[Interactive Simulation]
A visual guide for returning to a call on your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between calls on your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Learn how to teach your children to call 911 on your ThunderBolt by HTC.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Google™ Photos
[Device-Specific Instructions]
Camera Settings Support
[Device-Specific Instructions]
THUNDERBOLT™ by HTC® Simulator: Adjusting Video Setting for Messages
[Interactive Simulation]
A how-to guide for adjusting the video recording setting for sending video messages on your ThunderBolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Changing Camera Effects
[Interactive Simulation]
Discover how to change the camera effects on your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Changing Camera from Rear to Front-Facing
[Interactive Simulation]
A visual guide for playing videos from your HTC ThunderBolt on your TV.
THUNDERBOLT™ by HTC® Simulator: Changing from Rear to Front-Facing Camera
[Interactive Simulation]
Discover how to change from the rear to the front-facing camera while taking a picture with your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Sharing a Picture
[Interactive Simulation]
Learn how to share pictures using your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Sharing a Video
[Interactive Simulation]
Learn how to share videos using your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Taking a Picture
[Interactive Simulation]
Explore the camera functionality of your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Zooming
[Interactive Simulation]
Learn how to zoom in and out while recording a video on your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Zooming In and Out
[Interactive Simulation]
Discover how to zoom in and out using your Thunderbolt by HTC.

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
USB Debugging Mode - Thunderbolt™ by HTC
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Contacts

Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Duplicate Contacts Stored in Multiple Accounts - Android® Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Import Contacts - Android® - Gmail
[Device-Specific Instructions]
Access Contacts - Thunderbolt™ by HTC
[Device-Specific Instructions]
Add a Contact - Thunderbolt by HTC
[Device-Specific Instructions]
Caller ID Image - Thunderbolt™ by HTC
[Device-Specific Instructions]
Delete a Contact - Thunderbolt™ by HTC
[Device-Specific Instructions]
Edit a Contact - Thunderbolt™ by HTC
[Device-Specific Instructions]
THUNDERBOLT™ by HTC® Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact on your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact on your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Assigning a Speed Dial Number to a Contact
[Interactive Simulation]
A step-by-step guide for assigning a speed dial number to a contact on your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Creating and Adding Contacts to a Group
[Interactive Simulation]
Discover how to create a group and add contacts to it on your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Sharing Contact Information
[Interactive Simulation]
Discover how to share contact information on your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add it as a contact on your ThunderBolt by HTC.

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off / On Facebook Video Auto Play
[Device-Specific Instructions]
Conserve Data Usage - Google+
[Device-Specific Instructions]
Turn Data On / Off - Thunderbolt™ by HTC
[Device-Specific Instructions]
Data Roaming - Thunderbolt™ by HTC
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Date & Time

Auto Date and Time - Android®
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Water Damage - HTC
[Device-Specific Instructions]
Check for Physical Damage
[Device-Specific Instructions]
View Phone Info - Thunderbolt™ by HTC
[Device-Specific Instructions]
View MAC Address - Thunderbolt™ by HTC
[Device-Specific Instructions]
View Phone Number - Thunderbolt™ by HTC
[Device-Specific Instructions]
View RSSI/SINR - Thunderbolt™ by HTC
[Device-Specific Instructions]

Device Search

THUNDERBOLT™ by HTC® Simulator: Searching the Web from the Home Screen
[Interactive Simulation]
Discover how to search the web from the Home screen on your ThunderBolt by HTC.

Device Settings

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
Touchscreen Settings - Thunderbolt™ by HTC
[Device-Specific Instructions]
Adjust Display Settings - Thunderbolt by HTC
[Device-Specific Instructions]
Airplane Mode - Thunderbolt™ by HTC
[Device-Specific Instructions]
Can I use my HTC Thunderbolt with other carriers in Brazil?
[Community]
Hi I bought a HTC thunderbolt verizon in USA, and i'm in Brazil, how can use htc thunderbolt with other carrers?
DTMF- Thunderbolt™ by HTC
[Device-Specific Instructions]
System Select - Thunderbolt™ by HTC
[Device-Specific Instructions]
THUNDERBOLT™ by HTC® Simulator: Changing the Ringtone
[Interactive Simulation]
Discover how to change the ringtone on your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Setting Screen Scurity
[Interactive Simulation]
An interactive guide for setting screen security on your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your ThunderBolt™ by HTC to silent.
THUNDERBOLT™ by HTC® Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your ThunderBolt™ by HTC to airplane mode.

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail Account
[Device-Specific Instructions]
Update the Gmail Password - Android®
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android®
[Device-Specific Instructions]
Standard Email Messaging Ports
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android® 
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android® 
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Sync - Thunderbolt™ by HTC
[Device-Specific Instructions]
Remove Gmail™ Account - Thunderbolt™ by HTC
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Personal Email Account - Thunderbolt™ by HTC
[Device-Specific Instructions]
Removing then re-adding an email account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
THUNDERBOLT™ by HTC® Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email using your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Including an Attachment with an Email
[Interactive Simulation]
Learn how to add an attachment to an email on your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to email on your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Sending an Email to a Group
[Interactive Simulation]
Learn how to send an email to a group using your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Setting an Email Notification Alert
[Interactive Simulation]
Discover how to set an email notification alert on your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Switching Between Accounts
[Interactive Simulation]
An interactive guide for switching between accounts on your Thunderbolt by HTC.
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21
View Email Messages - Thunderbolt™ by HTC
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Turn Find My Device On / Off - Android®
[Device-Specific Instructions]
Remotely Lock Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Locate Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.

Gestures & Motions

Gestures - Google Maps™
[Device-Specific Instructions]

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Find Current Location - Google Maps™
[Device-Specific Instructions]
Download an Offline Map (Google Maps™)
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
GPS Location Settings - Android®
[Device-Specific Instructions]
Add Layers - Google Maps™
[Device-Specific Instructions]

Home Screen

THUNDERBOLT™ by HTC® Simulator: Adding Widgets and Apps
[Interactive Simulation]
Learn how to add widgets and apps on your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Adding a Home Screen Page
[Interactive Simulation]
A step-by-step guide for adding a Home screen page on your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Creating a Folder
[Interactive Simulation]
Discover how to create a folder on your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Deleting Widgets and Apps
[Interactive Simulation]
Learn how to delete widgets and apps on your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Deleting a Home Screen Page
[Interactive Simulation]
Learn how to delete a Home screen on your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Moving Widgets and Apps
[Interactive Simulation]
A visual instruction guide for moving widgets and apps on your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Resizing Widgets
[Interactive Simulation]
A visual instruction guide for resizing widgets on your Thunderbolt by HTC.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Mobile Hotspot - Thunderbolt™ by HTC
[Device-Specific Instructions]
THUNDERBOLT™ by HTC® Simulator: Mobile Hotspot Security Settings
[Interactive Simulation]
An interactive guide for changing the mobile hotspot security settings on your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Turning On Mobile Hotspot
[Interactive Simulation]
Discover how to activate the mobile hotspot feature of your Thunderbolt by HTC.

Internet & Web Browser

View Browser History - Android
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Clear Temporary Internet Files - Thunderbolt™ by HTC
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Turn Data On / Off - Thunderbolt™ by HTC
[Device-Specific Instructions]
Access Websites - Thunderbolt™ by HTC
[Device-Specific Instructions]
THUNDERBOLT™ by HTC® Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Navigating to a Website
[Interactive Simulation]
An interactive guide for navigating to a website using your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Opening and Closing a Window
[Interactive Simulation]
A visual walkthrough of opening and closing a window in the web browser of your ThunderBolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how to search the web with your voice using your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Switching Between Windows
[Interactive Simulation]
Learn how to switch between windows in the web browser of your Thunderbolt by HTC.
Web Browser - Thunderbolt™ by HTC
[Device-Specific Instructions]

Keyboard

Turn Voice Input On / Off - Android®
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Language Selection - Thunderbolt™ by HTC
[Device-Specific Instructions]
THUNDERBOLT™ by HTC® Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your Thunderbolt by HTC.

Lock, Unlock, Password & Security

Unlock the Device - Thunderbolt™ by HTC
[Device-Specific Instructions]
Set Up Screen Lock - Thunderbolt™ by HTC
[Device-Specific Instructions]
THUNDERBOLT™ by HTC® Simulator: Customizing the Lock Screen Shortcuts
[Interactive Simulation]
Learn how to customize the Lock screen shortcuts on your ThunderBolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Customizing the Lock Screen Theme
[Interactive Simulation]
Learn how to customize the Lock screen theme on your ThunderBolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Locking and Unlocking the Screen
[Interactive Simulation]
Discover how to use the security features to lock and unlock your Thunderbolt by HTC.
Turn Off Screen Lock -Thunderbolt™ by HTC
[Device-Specific Instructions]

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Remove SD Card - Thunderbolt™ by HTC
[Device-Specific Instructions]
Check Memory - Thunderbolt™ by HTC
[Device-Specific Instructions]
Format SD Card - Thunderbolt™ by HTC
[Device-Specific Instructions]
Insert SD Card - Thunderbolt™ by HTC
[Device-Specific Instructions]
THUNDERBOLT™ by HTC® Simulator: Inserting a microSD Card
[Interactive Simulation]
Discover how to insert a microSD card into your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Removing a microSD Card
[Interactive Simulation]
Discover how to remove a microSD card from your Thunderbolt by HTC.

Navigating & Multitasking

THUNDERBOLT™ by HTC® Simulator: Accessing Open Apps
[Interactive Simulation]
Discover how to access open apps on your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Accessing and Clearing the Notifications Panel
[Interactive Simulation]
Discover how to access and clear the Notification Panel of your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Closing Open Apps
[Interactive Simulation]
Learn how to close open apps on your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the most important features of your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens on your Thunderbolt by HTC.

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Software Update: THUNDERBOLT by HTC
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your THUNDERBOLT by HTC.
Remove Ransomware From the Device - Android
[Device-Specific Instructions]
Factory Data Reset (Powered On) - Thunderbolt™ by HTC
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Factory Data Reset (Powered Off) - Thunderbolt™ by HTC
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
View Software Version - Thunderbolt™ by HTC
[Device-Specific Instructions]
To view the software version your Samsung FlipShot is running, check out this info.

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN / PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove SIM Card - Thunderbolt™ by HTC
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Insert SIM Card - Thunderbolt™ by HTC
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Unblock SIM PIN - Thunderbolt™ by HTC
[Device-Specific Instructions]
Can I activate an HTC Thunderbolt without changing my plan?
[Community]
I currently have a Droid X2 that went for a swim so I'm looking to replace it. I still have unlimited data and do not want to lose it because that's all I really ever use. I want to get a HTC Thunderbolt but I will need a SIM card which I didn't need with the X2. Will this change anything about my phone...
Modify SIM PIN - Thunderbolt™ by HTC
[Device-Specific Instructions]
THUNDERBOLT™ by HTC® Simulator: Inserting a SIM Card
[Interactive Simulation]
Discover how to insert a SIM card into your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Removing a SIM Card
[Interactive Simulation]
Learn how to remove a SIM card from your Thunderbolt by HTC.

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Pocket Mode - Thunderbolt by HTC
[Device-Specific Instructions]
Set Ringtones - Thunderbolt™ by HTC
[Device-Specific Instructions]
Speakerphone - Thunderbolt™ by HTC
[Device-Specific Instructions]
Vibrate Mode - Thunderbolt™ by HTC
[Device-Specific Instructions]
Volume Controls - Thunderbolt™ by HTC
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...

Status Indicators/Lights

View Signal Strength - Thunderbolt™ by HTC
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Picture/Video Messaging Email Address
[Device-Specific Instructions]
Message Options - Thunderbolt™ by HTC
[Device-Specific Instructions]
THUNDERBOLT™ by HTC® Simulator: Attaching a Video
[Interactive Simulation]
Discover how to attach a video to a text message using your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Forwarding a Message
[Interactive Simulation]
Learn how to forward a text message from your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Ignoring a Call and Sending a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message on your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message on your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Sending a Message to a Group
[Interactive Simulation]
A step-by-step walkthrough for sending a group text message using your Thunderbolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Using Voice to Text
[Interactive Simulation]
An interactive how-to guide for using voice to text on your Thunderbolt by HTC.
Text Message Signature - Android™
[Device-Specific Instructions]
View Text Messages - Thunderbolt™ by HTC
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android®
[Device-Specific Instructions]
THUNDERBOLT™ by HTC® Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to capture and view a screenshot on your Thunderbolt by HTC.

Visual & Hearing Accessibility

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
TTY Settings - Thunderbolt™ by HTC
[Device-Specific Instructions]

Wallpapers/Theme

Set Wallpaper - Thunderbolt™ by HTC
[Device-Specific Instructions]
THUNDERBOLT™ by HTC® Simulator: Changing Themes
[Interactive Simulation]
Learn how to change the theme on your ThunderBolt by HTC.
THUNDERBOLT™ by HTC® Simulator: Changing the Wallpaper
[Interactive Simulation]
Learn how to change the wallpaper or background on your Thunderbolt by HTC.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Add a Wi-Fi Network - Thunderbolt™ by HTC
[Device-Specific Instructions]
Network Mode - Thunderbolt™ by HTC
[Device-Specific Instructions]
THUNDERBOLT™ by HTC® Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your ThunderBolt™ by HTC to connect to a Wi-Fi network.
THUNDERBOLT™ by HTC® Simulator: Turning Off Wi-Fi Notification
[Interactive Simulation]
Learn how to turn off Wi-Fi notification on your Thunderbolt by HTC.
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Turn Wi-Fi On / Off - Thunderbolt™ by HTC
[Device-Specific Instructions]

Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Tweet @VZWSupport

Connect with us on Facebook

Post a question and get a response from a Verizon Expert.

Ask on Facebook Messenger

Get help at a store

Visit a store to get detailed and personal assistance from a Verizon expert.