Select Your Device
Samsung Galaxy Tab A (8.0)
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Samsung Galaxy Tab S4
Samsung Galaxy S7
Apple® iPhone® 7
Apple® iPhone® 6s Plus
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Apple® iPhone® 8 Plus
Samsung Galaxy View
Samsung Galaxy S8
Apple® iPhone® X
Apple® iPhone® 8
Verizon Ellipsis™ Jetpack®
Galaxy Tab E (8.0)
Samsung Galaxy S9
Apple® iPhone® SE
Galaxy J7 / J7 V
Samsung Galaxy S® 5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy S® 6
Samsung Galaxy Note8
Samsung Galaxy S9+
Samsung Galaxy S7 edge
Apple® iPad® 2
Apple® iPhone® 5s
Samsung Galaxy S® 4
Cadence by Kyocera
LG K20™ V
DROID TURBO 2
Moto Z Force Droid Edition
Apple Watch® Series 3
Verizon Wireless Home Phone
Samsung 3G Network Extender
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy J3 Eclipse
Google Pixel 2 XL
Jetpack® MiFi® 7730L
Pixel™, Phone by Google
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy S8+
LG Exalt® LTE
Samsung Galaxy J3 V
GizmoGadget™ by LG
moto g6
Google Pixel 2
Moto Z Play Droid Edition
Samsung 4G LTE Network Extender
Motorola moto z2 play
Motorola moto z2 force edition
Samsung Galaxy Note5
LG Revere® 3
Samsung Galaxy Note® 4
LG G7 ThinQ™
LG G6™
Apple® iPhone® 5c
Verizon Ellipsis® Jetpack® MHS900L
Apple® iPhone® 5
DROID MAXX by MOTOROLA
Samsung Galaxy J3 (2016)
Motorola moto e4
Droid Turbo by Motorola
Verizon Ellipsis® 8
Verizon Ellipsis® 7
Verizon 4G LTE Broadband Router
V20™
KYOCERA DuraXVLTE
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG G5
Samsung Gusto® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon LTE Internet and Home Phone
Pixel™ XL, Phone by Google
ASUS ZenFone™ V
Moto Z Droid Edition
Stylo™ 2 V
Verizon MiFi® 4G LTE Global USB Modem U620L
Apple® iPhone® 4
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy Core Prime™
LG G4™
Hum+ by Verizon
DuraForce PRO with Sapphire Shield
Samsung Galaxy J1™ Prepaid
Samsung Convoy® 4
ZTE Blade™ Vantage Prepaid
Microsoft Surface 3
DuraXV
Verizon Wear24™
GizmoPal™
LG K8 V
LG Cosmos™ 3
ZTE Cymbal® LTE
Motorola moto e4 plus™
PRIV™ by BlackBerry®
Ellipsis® Jetpack® MHS800L
Apple® iPhone® 4s
GizmoPal® 2 by LG
Samsung Galaxy Note® 3
Galaxy J3 Mission
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG G3
Verizon Verizon SmartHub with Voice
LG Optimus Zone™ 3
ZenFone™ V Live
Samsung Gear S3 frontier
Samsung Galaxy S6 edge +
DROID MAXX 2
Verizon Wireless Home Phone T2000
Motorola moto e5 play
BlackBerry® Bold™ 9930 smartphone
LG V30®
Verizon 4G LTE USB Modem 551L
Verizon Global USB Modem USB730L
Samsung Galaxy S® III
Verizon Ellipsis® 10
Samsung 4G LTE Network Extender 2
Galaxy J7 V (2nd Gen.)
Toyota Connected Car
Moto G Play
Kyocera DuraXV+
LG V10™
LTE Internet (Installed)
LG Exalt™
Apple® iPad® (6th Generation) 9.7-inch
Galaxy Tab E
Sonim XP5
ZenPad™ Z10
Samsung Convoy™ 3
Samsung Galaxy S® 6 edge
ZenPad™ Z8
DROID MINI by MOTOROLA
Galaxy J3 V (3rd Gen.)
Moto X™ by Motorola
DROID RAZR M by MOTOROLA
BlackBerry Classic
moto g6 play
ASUS ZenPad™ Z8s
LG Extravert™ 2
Apple® iPad® (9.7-inch)
Brigadier™ by Kyocera
Samsung Galaxy J3 (3rd Gen.)
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Casio G'zOne Ravine® 2
Casio G'zOne Commando®
Verizon 4G LTE USB Modem UML295
Sony Xperia® Z3v
Samsung Convoy™ 2
LG ZONE® 4
Ellipsis™ Jetpack® MHS815L
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Intensity™ II
HTC One® (M8)
Samsung Galaxy J7 (2nd Gen.)
LG K4™ LTE
Samsung Gusto® 2
BlackBerry® Q10 smartphone
HTC 10™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Revere®
Humx
Samsung Galaxy Tab S3
LG G2
LG G Vista
Apple® iPad Pro® (12.9-inch)
Casio G'zOne Commando® 4G LTE
Apple® iPad Pro® (10.5-inch)
Apple® iPad Air® 2
LG G Pad 8.3 LTE
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Apple® iPad mini™ with Retina display
Verizon Ellipsis® 8 HD
ASUS ZenFone™ AR
Gear S2
Gear S®
Samsung Galaxy S® 4 mini
Samsung Brightside™
Arlo Go
Verizon GizmoTab™
DROID ULTRA by MOTOROLA
Samsung Convoy™
BlackBerry® Z10 smartphone
Samsung Galaxy Note® II
DROID RAZR by MOTOROLA
Samsung Galaxy Book
Casio G'zOne Ravine®
Samsung Galaxy Tab®
HTC Desire® 530
Verizon Wireless USB760 Modem
HTC One M9
BlackBerry® Z30 smartphone
LG Octane™
BlackBerry® Bold 9650 smartphone
Apple® iPad Pro®
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Galaxy Tab® 2 (7.0)
LG Accolade™
Samsung Galaxy Note® 10.1
Nokia Lumia 928
HTC One®
Apple® iPad® with Wi-Fi + 4G
Samsung Haven™
Moto X™ (2nd Gen.)
LG Cosmos™ 2
HP Elite x2 1012
HTC Desire® 526
LG Revere® 2
Samsung Intensity™ III
Samsung Gusto®
Samsung Galaxy Tab S2
HTC Desire® 626
Apple® iPad mini® 4
Apple® iPad®
Apple® iPad Pro® (9.7-inch)
DROID RAZR MAXX HD by MOTOROLA
Apple® iPad Air®
Samsung Galaxy Tab® 4 (10.1)
LG VX8300
Galaxy Note® Edge
Samsung Knack™
Yealink One TalkSM IP DECT Phone Bundle
LG enV®3
LG 4G LTE USB Modem VL600
LG Terra™
Samsung Galaxy Camera®
Samsung Galaxy Tab® 2 (10.1)
Motorola MOTO™ W755
Nokia Lumia 822
LG Exalt™II
Spartan GoCam™
Apple® iPad mini™
LG G Pad™ X8.3
Samsung Gear S3 classic
G Pad™ 7.0 LTE
Delphi Connect with 4G LTE Mobile Hotspot
Pantech Hotshot™
Nexus 6
LG Cosmos™ Touch
Ellipsis® Kids
Casio G'zOne Boulder®
Samsung Galaxy Tab® 4 (8.0)
Motorola Barrage™
Sony Xperia® Z2
Samsung Galaxy S® III mini
Samsung Smooth™
LG enV®2
Samsung Galaxy Tab® (10.1)
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Verizon Ellipsis® 10 HD
LG Cosmos™
LG VX5500
HTC One® (M8) for Windows®
LG Extravert™
Samsung Alias™ 2
Casio G'zOne Rock™
LG enV® TOUCH
Lexus Connected Car
Samsung Intensity™
Verizon Wireless UMW190 Global USB Modem
Nokia Lumia Icon
Watch Urbane™ 2nd Edition LTE
G Pad™ 10.1 LTE
Verizon Wireless UM175 USB Modem
Verizon Wireless G'zOne Type-S
LG VX5400
DROID RAZR HD by MOTOROLA
Lancet™ for Android®
Motorola XOOM™ 4G LTE
Pantech Jest™ 2
Lucid™3 by LG
Nokia Lumia 2520
Samsung Galaxy Stellar™
DROID RAZR MAXX by MOTOROLA
Motorola W385
Apple® iPad mini™ 3
Samsung SCH-u340
HTC Desire® 612
Samsung Galaxy Tab® S
Samsung Galaxy Note® 10.1 2014 Edition
Verizon Wireless Escapade®
HTC One® remix
Enact™ by LG
Samsung Galaxy Note® Pro
Samsung SCH-u430
HP Spectre x2
Samsung Gear S2 classic
LG VX8360
Samsung Galaxy™ Stratosphere™ II
Samsung SCH-a870
Google Nexus 7
DROID 4 by MOTOROLA
Lucid™ by LG
Lancet™
Hydro ELITE by KYOCERA
Motorola MOTO™ VU204
LG VX8350
Samsung SCH-u410
Samsung Reality™
Lucid™2 by LG
LG VX5300
Galaxy Nexus by Samsung
Verizon Wireless Coupe™
Motorola V325i
Apple® iPad® with Retina display
LG VX5200
Motorola V325
LG VX3300
LG VX3200
Motorola W315
LG Clout™
Motorola V325xi
Luge™ by Motorola Prepaid
Samsung SCH-a630
Verizon Jetpack® MiFi® 8800L
Verizon 5G Home Router 1B
moto z3
Apple Watch Series 4
Samsung Galaxy Book2
HP Envy X2
Samsung Chromebook Plus
RED HYDROGEN ONE
Ford Connected Car
Google Pixel 3 XL
Google Pixel 3
Apple® iPad Pro® (11-inch)
Apple® iPad Pro® 12.9-inch (3rd Gen.)
Apple® iPhone® XS Max
Palm
Yealink One TalkSM CP920 IP Conference Phone
Lincoln Connected Car
LG V40 ThinQ™
Samsung Galaxy Watch 42mm
Apple® iPhone® XS
Samsung Galaxy Watch 46mm
KYOCERA DuraForce PRO 2
Verizon GizmoWatch™ Mickey Mouse 90th Anniversary Edition
Verizon GizmoTablet™
Motorola RAZR V3m in Gray
Apple® iPhone® XR
Orbic® Wonder
Samsung Galaxy Tab A (10.5)
GizmoWatch™
Samsung Galaxy Note9
Samsung SmartThings Tracker

Top 10 Things to Do with Your New Kyocera DuraForce PRO with Sapphire Shield

Congratulations on the purchase of your new Kyocera DuraForce PRO! You now have a powerful tool to keep you constantly connected to the people, places and things that matter most.

Whether this is your first smartphone or you're an experienced smartphone user, the topics below can help you get more out of your new phone.

We've made moving your prized pictures, videos, contacts and more, easier than ever with Verizon's Content Transfer app.

  1. Download the Verizon Content Transfer app to your old phone from the Google Play™ Store.
  2. Activate your new Kyocera DuraForce PRO and download the Content Transfer app.
  3. Follow the prompts on both phones to transfer your content using the app.

For step-by-step instructions on using the app, visit our Transfer Contacts and Other Content Between Devices Interactive Guide.

If you already use a cloud service or want to transfer using a computer and need support, visit:

When you're up and running with your new Kyocera DuraForce PRO, keep your content secure with Verizon Cloud



Activating your new Kyocera DuraForce PRO is a necessary step to get started. Here are a few things you can do to ensure the activation process is simple and seamless:

  1. Turn off your old phone prior to turning on and activating your new phone.
  2. Fully charge your new Kyocera DuraForce PRO before starting the activation process.

    Notes:
    • This device comes with the SIM card already inserted.
    • If you purchased your device from Verizon, online or in a Verizon store, follow the onscreen activation instructions that came with your new Kyocera DuraForce PRO.
  3. See our Kyocera DuraForce PRO activation guide for complete instructions on how to activate your device.
  4. Use Verizon Cloud or Backup Assistant Plus to restore contacts and media on your new phone.

Learn more about activating your Kyocera DuraForce PRO >



Take steps to keep your phone safe and secure.

  • Prevent unauthorized use of your phone by setting up lock screen security. You can choose to require a PIN, password or pattern in order to unlock your phone. Some devices even offer fingerprint security. For instructions on how to secure your lock screen, visit your Kyocera DuraForce PRO's Interactive Simulator.

  • Avoid a damaged phone and cracked screen by adding a case and screen protector. See which cases and protection accessories are available for your Kyocera DuraForce PRO.

  • Guard your phone from dangerous files with Verizon Security & Privacy. Stay safe from adware, spyware, malware and viruses.

  • Make sure to get device insurance in case it's lost, stolen, damaged or becomes defective. Total Mobile Protection, our most comprehensive option, comes with expanded cracked-screen repair options*, international coverage** and personalized tech support with Tech Coach.

  • Always know who's calling you with the Caller Name ID app. See the name, city, state and picture of incoming calls. You'll be alerted if it's likely a robocaller, spammer or potential fraud. You can even report problem numbers directly in the app.

*Cracked-screen repair available for select devices and subject to parts availability. Visit PhoneClaim.com/Verizon to check eligibility and the repair option available in your area.
**Fulfillment options vary based upon location and availability.



Get ready to read and send email from your new Kyocera DuraForce PRO. It can sync with multiple web-based email accounts including Gmail®, Outlook®, Yahoo!® Mail and AOL® Mail. Learn how to set up a personal account.

You can also set up a corporate account.

Note: Email apps often contain settings that let you choose how often new emails are pushed to your phone and how you'll be notified when a new email arrives.

For instructions on sending an email, attaching files to an email, sending an email to a group and switching between email accounts, visit your Kyocera DuraForce PRO's Interactive Simulator.



What can you do with your new smartphone? With so many apps to pick from, the possibilities are endless. Increase your productivity, improve your health, track daily tasks, play games and more.

You can search for, browse, review, buy and download apps by visiting the Google Play™ Store.

Be sure to download and install Find My Device from Google Inc. Once you lose your phone, it's too late.

Your Kyocera DuraForce PRO comes preloaded with the My Verizon app. This app will allow you to:

  • Pay your bill
  • Check your data
  • Manage your account settings

Need app ideas? Explore our recommended Verizon apps.


Learn more about downloading apps >

 



Your phone uses data when you do things like browse the web, stream music, play videos and send emails on the go. Different apps and activities will use varying amounts of data.

If you have an unlimited data plan, you don't have to worry about monitoring your data usage and keeping it within a monthly limit.

Otherwise, you can monitor your data usage on the My Usage page and set usage alerts in My Verizon, and on your device with the My Verizon app.

Learn more about monitoring data usage >

To help conserve your data usage:

  • Connect to Wi-Fi for data heavy activities like streaming music or video.
  • Turn on settings that alert you to switch to Wi-Fi if attempting data heavy activities.


HD Voice provides natural-sounding audio and video calling that's as simple as making a call. You can use your 4G LTE data connection while on a phone call and make a conference call with up to six people.

If your account is eligible for HD Voice, it was automatically activated when you purchased your Kyocera DuraForce PRO. You just need to turn it on. Learn how to turn on voice and video for HD Voice.

If you have a compatible device, you can turn it on in your phone's Settings menu or from the Products & Apps page in My Verizon and the My Verizon app for Android.

To learn more about HD Voice refer to our HD Voice for Android Devices FAQs.



Bluetooth is a wireless networking technology that lets you connect your phone to other wireless devices, such as headsets, speakers, headphones, fitness bands and even other phones.

To pair with a Bluetooth device:

  1. In Settings, turn your phone's Bluetooth on to scan for devices.
  2. Make sure the other Bluetooth device is in Discover mode.
  3. Select the appropriate Bluetooth accessory from the list of available devices.
  4. Enter your PIN number, if requested.

Note: Common manufacturer-set PINs are 0000 and 1234.

Typically, once a Bluetooth accessory has been paired with your phone, it can be used with the phone anytime without needing to pair them again.

Learn how to send a contact via Bluetooth >



With proper care, and by adjusting a few settings on your phone, you can easily prolong your battery's life and extend time between charges.

To maximize battery life:

  • Keep your battery cool.
  • Recharge your battery using the smart charger that came with your phone.
  • Adjust the brightness on your screen to the lowest comfortable level.
  • Turn off battery draining features including Wi-Fi, Bluetooth, GPS and live wallpapers.
  • Close apps when you're not using them to keep them from running in the background.

Learn more about your battery and how to extend its life >

To troubleshoot battery issues, visit your Kyocera DuraForce PRO's Troubleshooting Assistant.



Need more help with your new smartphone? There are additional online support resources and tools:



Android is a trademark of Google, Inc.
*To view the PDF, you may need to download the free Adobe Acrobat Reader.
Kyocera is a registered trademark of Kyocera Corporation.

Was this helpful?    

Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Tweet @VZWSupport

Connect with us on Messenger

Post a question and get a response from a Verizon Expert.

Ask on Messenger

Get help at a store

Visit a store to get detailed and personal assistance from a Verizon expert.
isTealiumFlag=true