Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 6s Plus
Samsung Galaxy S® 6
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Moto Z Play Droid Edition
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 5
Apple® iPhone® 5s
Samsung Galaxy S7 edge
Samsung Galaxy S8
Samsung Galaxy S® 4
DROID TURBO 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note5
Apple® iPhone® SE
Samsung Galaxy S8+
Samsung Galaxy Note® 4
Samsung Galaxy J3 V
Apple® iPhone® 5c
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5
Moto Z Force Droid Edition
Verizon Ellipsis® 8
Samsung Galaxy J3 (2016)
Verizon Ellipsis™ 7
LG G4™
DROID MAXX by MOTOROLA
Samsung 3G Network Extender
Droid Turbo by Motorola
Samsung Galaxy J1™ Prepaid
Apple® iPad® 2
LG Revere® 3
Samsung Gusto® 3
Google Pixel
Galaxy J7 V
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
Ellipsis™ Jetpack® MHS800L
LG G3
Apple® iPhone® 4s
Samsung 4G LTE Network Extender
LG V10™
Apple® iPhone® 4
LG G5
Jetpack® MiFi® 7730L
Samsung Galaxy S6 edge +
LG K20™ V
Samsung Galaxy S® 6 edge
V20™
Verizon Wireless Home Phone
Hum+ by Verizon
Google Pixel XL
Verizon MiFi® 4G LTE Global USB Modem U620L
Pantech 4G LTE Global USB Modem UML290
Verizon LTE Internet and Home Phone
Verizon 4G LTE Broadband Router
LG Optimus Zone™ 3 Prepaid
LG Cosmos™ 3
Stylo™ 2 V
DROID MAXX 2
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy Note® 3
GizmoGadget™ by LG
Ellipsis™ Jetpack® MHS815L
Samsung Galaxy S® III
LG G6™
Moto Z Droid Edition
Samsung Convoy® 4
LG K8 V
Moto G Play
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
GizmoPal™
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
GizmoPal® 2 by LG
DuraForce PRO with Sapphire Shield
Casio G'zOne Commando®
DROID MINI by MOTOROLA
Verizon 4G LTE USB Modem 551L
LG G Vista
Brigadier™ by Kyocera
DROID RAZR M by MOTOROLA
Verizon Wear24™
Samsung Convoy™ 3
Verizon Ellipsis® 10
HTC Desire® 530
DuraXV
Verizon 4G LTE USB Modem UML295
Moto G™ by Motorola
LG Extravert™ 2
PRIV™ by BlackBerry®
LG G2
LTE Internet (Installed)
Casio G'zOne Commando® 4G LTE
HTC One® (M8)
Casio G'zOne Ravine® 2
Galaxy Tab E (8.0)
HTC Desire® 526
LG K4™ LTE
Sony Xperia® Z3v
HTC One M9
ZenPad™ Z8
ZenPad™ Z10
BlackBerry® Bold™ 9930 smartphone
DROID ULTRA by MOTOROLA
LG G Pad 8.3 LTE
Samsung Gusto® 2
Verizon Ellipsis® Jetpack® MHS900L
Samsung Convoy™ 2
Kyocera DuraXV+
Verizon Wireless AirCard® 595
HTC 10™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Exalt™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Samsung Galaxy S® 4 mini
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
DROID by MOTOROLA
iPad® Air 2
Galaxy Tab E
Samsung Galaxy Note® II
Samsung Intensity™ II
Apple® iPad Pro® (9.7-inch)
Galaxy Note® Edge
iPad® Pro
DROID TURBO 2 - Designed by You
Gear S2
Samsung Brightside™
Nokia Lumia 928
Apple® iPad® mini with Retina display
Verizon Ellipsis™ 8 HD
LG Terra™
LG Revere®
HTC Desire® 626
LG Exalt™II
DROID INCREDIBLE 4G LTE by HTC
BlackBerry Classic
Nokia Lumia 822
Moto X™ (2nd Gen.)
Microsoft Surface 3
LG Cosmos™ 2
Samsung Galaxy Tab® 2 (7.0)
Samsung Galaxy Tab® 2 (10.1)
Humx
Moto E™ Prepaid
LG Vortex™
LG Octane™
DROID RAZR by MOTOROLA
Arlo Go
Nexus 6
Samsung Galaxy Tab S2
Moto X™ by Motorola
Gear S®
Verizon Wireless USB760 Modem
Samsung Intensity™ III
HTC One®
BlackBerry® Z10 smartphone
Samsung Convoy™
G Pad™ 7.0 LTE
DROID RAZR MAXX HD by MOTOROLA
LG Revere® 2
Verizon Wireless Home Phone T2000
Apple® iPad® Air™
LG Accolade™
Motorola RAZR V3m
G Pad™ 10.1 LTE
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab® 4 (10.1)
Casio G'zOne Ravine®
LG enV®3
Watch Urbane™ 2nd Edition LTE
BlackBerry® Q10 smartphone
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy J3 Eclipse
Apple® iPad® mini
Apple® iPad® with Wi-Fi + 4G
Samsung Gusto®
LG G Pad™ X8.3
Samsung Galaxy Tab® (10.1)
HTC One® (M8) for Windows®
iPad® mini 4
Pantech Breakout™
Nokia Lumia Icon
Samsung Galaxy Tab®
iPad® mini 3
Lancet™ for Android™
Samsung Illusion™
Samsung Galaxy Book
Samsung Haven™
Verizon Converged VOIP Device
DROID X by MOTOROLA
Ellipsis® Kids
Transpyre™ Prepaid
Verizon MiFi™2200 Intelligent Mobile Hotspot
Verizon Verizon SmartHub with Voice
BlackBerry® Bold 9650 smartphone
BlackBerry® Z30 smartphone
DROID DNA by HTC
LG Optimus Exceed™ 2
Lancet™
Samsung Galaxy Camera®
DROID RAZR MAXX by MOTOROLA
Motorola MOTO™ W755
Pantech Jest™ 2
DROID INCREDIBLE 2 by HTC
LG VX8300
Samsung Galaxy Tab® 4 (8.0)
Enact™ by LG
Pantech Hotshot™
Samsung Galaxy Stellar™
Lucid™3 by LG
Nokia 2366i
Casio G'zOne Boulder®
Samsung Galaxy S® III mini
DROID RAZR HD by MOTOROLA
Samsung Intensity™
LG enV®2
BlackBerry® Pearl™ Flip 8230 smartphone
Motorola XOOM™ 4G LTE
LG Cosmos™
LG VX5500
Delphi Connect with 4G LTE Mobile Hotspot
DROID BIONIC by MOTOROLA
Samsung Smooth™
LG enV® TOUCH
Verizon GizmoTab™
Motorola Barrage™
BlackBerry® Tour™ 9630 smartphone
LG Migosm
DROID 4 by MOTOROLA
DROID X2 by MOTOROLA
Samsung Knack™
Verizon Wireless USB720 Modem
HTC One® max
Hydro ELITE by KYOCERA
Apple® iPad® with Retina display
Verizon Wireless UMW190 Global USB Modem
Apple® iPad® (9.7-inch)
Samsung Alias™ 2
Verizon Wireless UM175 USB Modem
Dell™ Vostro™ V13 Laptop
Samsung Galaxy™ Stratosphere™ II
Spectrum™ 2 by LG
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Sony Xperia® Z2
LG Extravert™
Intuition™ by LG
Lucid™ by LG
LG Cosmos™ Touch
BlackBerry® Curve™ 8330 smartphone
Galaxy Nexus by Samsung
Nokia Lumia 2520
DROID 3 by MOTOROLA
BlackBerry® Storm2™ 9550 smartphone
Pantech Perception™
Samsung Galaxy™ Stratosphere™
HTC One® remix
Samsung Galaxy Note® 10.1
THUNDERBOLT™ by HTC
Windows Phone 8X by HTC
Casio G'zOne Rock™
Samsung Galaxy Tab® S
Samsung SCH-u340
Samsung Galaxy Note® Pro
LG VX8360
DROID CHARGE by SAMSUNG
HP Elite x2 1012
Verizon Wireless AirCard® 595U USB Modem
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Fascinate™
LG VX5400
Delphi Connect
Samsung Gear S2 classic
Motorola W385
LG Optimus Zone™
Samsung Galaxy Note® 10.1 2014 Edition
Pantech Marauder™
HTC Rhyme™
Sony Xperia® PLAY
Spartan GoCam™
Samsung ATIV SE™
Google Nexus 7
Lucid™2 by LG
HTC Desire® 612
Casio G'zOne Brigade®
Samsung Alias™
DROID 2 by MOTOROLA
Apple® iPad®
Moto X™ - Designed by You (2nd Generation)
Samsung Juke
LG Chocolate®
Samsung Galaxy Tab® (7.7)
Verizon Wireless G'zOne Type-S
LG VX8350
Verizon Wireless USB727 Modem
DROID INCREDIBLE by HTC
Samsung Gem™
Verizon Wireless PC5750 PC Card
Verizon Wireless Salute™
LG Ally™
BlackBerry® Curve™ 9330 smartphone
Samsung Galaxy View
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Pantech Caper™ Prepaid
Samsung Galaxy Legend™
Moto X™ - Designed by You
Samsung ATIV Odyssey™
Verizon Wireless UM150 USB Modem
Samsung SCH-u430
LG Voyager™
BlackBerry® Curve™ 8530 smartphone
LG Dare™
Spectrum™ by LG
Motorola Adventure™ V750
Samsung Reality™
Casio EXILIM
Pantech PN-210
Motorola XOOM™
Sierra Wireless AirCard® 580
BlackBerry® 8830 World Edition smartphone
LG VX5300
HP Spectre x2
Verizon Wireless Razzle™
Pantech Crux™
Sharp KIN™ ONE
Sierra Wireless AirCard® 555D
Samsung SCH-u410
Samsung N150 Netbook
DROID 2 GLOBAL by MOTOROLA
LG VX5200
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung FlipShot®
LG VX6100
Motorola MOTOKRZR K1m
Motorola MOTO™ VU204
DROID XYBOARD 10.1 by MOTOROLA
Casio G'zOne Ravine® 2 Non-Camera
HTC Trophy™
HTC Rezound™
BlackBerry® Torch™ 9850 smartphone
Motorola V325
Motorola W315
Verizon Wireless Escapade®
Samsung SCH-a870
Samsung Omnia® II
Verizon Wireless G'zOne Type-S Push to Talk without Camera
HP® Mini 1151NR Netbook
DROID PRO by MOTOROLA
Samsung SCH-a930
BlackBerry® Curve™ 9310 smartphone
BlackBerry Classic Non-Camera
Luge™ by Motorola Prepaid
LG Enlighten®
Verizon Wireless V740 ExpressCard
Pantech PN-215
Verizon Wireless CDM8950
Motorola RAZR V3m in Gray
LG VX3200
Samsung SCH-a950
Samsung i700 Pocket PC
LG VX8100
Samsung SCH-u540
Samsung SCH-a670
Verizon Wireless CDM8975
LG VX4650
Verizon Wireless Coupe™
DROID XYBOARD 8.2 by MOTOROLA
Motorola MOTO™ Z6c World Edition
Nokia 6205
LG Chocolate® 3
BlackBerry® Curve™ 9370 smartphone
LG Chocolate® Touch
DROID ERIS by HTC
Verizon Wireless USB1000 Global USB Modem
DROID R2D2 by MOTOROLA
Nokia 2705 Shade™ Non-Camera
LG enV®
Sharp KIN™ TWO
Samsung SCH-a650
Revolution™ by LG
LG V
LG Optimus Exceed™
Motorola E815
LG Versa™
Gateway® LT2016u Netbook
Motorola V325i
LG VX4500
LG VX3300
HTC Apache XV6700
LG VX8700
LG Glance™
Pantech PN-820
Motorola V710
Compaq® Mini CQ10-688nr Netbook
Motorola V60s
Motorola CITRUS™
G'zOne Boulder™ Black and Silver
Nokia 7205 Intrigue™
Nokia 6015i Prepaid
Verizon Wireless Adamant™
Nokia 2605 Mirage
Motorola MOTO Q™ 9c
Samsung Rogue™
Samsung Trance™
Motorola MOTO™ Z6cx World Edition without Camera
LG VENUS™
Nokia 7705 Twist™
LG VX6000
Samsung Gleam®
Verizon Wireless Blitz® Prepaid
Samsung Omnia®
HP® Mini 311-1037NR Netbook
Nokia 3589i
HP® Pavilion dm1-3010nr Notebook
Motorola DEVOUR™ with MOTOBLUR™
Motorola RAZR V3c
Verizon XU870 Global ExpressCard®
Samsung SCH-a850
Samsung Zeal™
Kyocera KPC650
Motorola Q™
Samsung Renown™
LG Fathom®
LG Clout™
Motorola Krave™ ZN4
Samsung Saga™
Samsung SCH-a310
Nokia 6215i
Verizon Wireless CDM 7075
Samsung Sway™
HP® Pavilion dm1-2010nr Entertainment Notebook
HTC Merge®
Samsung SCH-u550
HTC Touch Pro™
Nokia 2705 Shade™
Verizon Wireless PN-300
Motorola T720
Kyocera KX414
Nokia 6236i
Samsung SCH-u620
Motorola Rival™
Jest™
Nokia 2128i
Sharp KIN™ TWOm
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung SCH-i760
Samsung Glyde™
Motorola V65p
Motorola V276
Verizon AD3700 Global USB Modem
Verizon Wireless XV6600 without Camera
Verizon Wireless V640
Samsung SCH-a990
Sharp KIN™ ONEm
Motorola V120e
Samsung SCH-i730
Samsung SCH-a890
Samsung SCH-i830
Motorola MOTORAZR maxx Ve
Samsung Gear S3 frontier
Motorola Entice™
Samsung SCH-a630
Kyocera K323
Nokia 6315i
Sonim XP5
Motorola Rapture™ VU30
LG Exalt® LTE
Kyocera KX1v
Motorola MOTO Q™ music 9m
Verizon Global USB Modem USB730L
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
Samsung Gear S3 classic
2018 Camry by Toyota
BlackBerry® 7750
Kyocera SE47
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2
Motorola V265
Motorola T300p
Kyocera K404
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
HP® Mini 110-3098NR Netbook
moto e4 Prepaid
Samsung i600 Smartphone
Apple® iPad Pro® (10.5-inch)
Motorola V60p
Verizon KPC680 ExpressCard®
Motorola C343
Motorola T730
Samsung Galaxy Tab S3
Samsung SCH-a530
Nokia 2285
moto z2 force edition
Apple® iPad Pro® (12.9-inch)
Motorola moto z2 play
Motorola A840
Kyocera KX444
Motorola MOTOSLVR L7C
Samsung Continuum™
BlackBerry® 7250
LG VX4700
LG VX9400
Galaxy J3 Mission Prepaid
Verizon Wireless U630 PC Card
Samsung SCH-a970

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Equipment Protection / Insurance FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Perform Over-The-Air (OTA) Activation
[Device-Specific Instructions]
To perform initial activation/setup on your 3G smartphone or basic phone, view this info. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Perform a Register Now
[Device-Specific Instructions]
This may help if your browser icon is missing or you're unable to send/receive email or BlackBerry PIN messages. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Insert SIM Card - BlackBerry® Torch™ 9850
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Email and Web for Smartphone Download & Set Up Instructions
[PDF]
Instructions for setting up email on your Smartphone.
Remove SD Card - BlackBerry® Torch™ 9850
[Device-Specific Instructions]

Back Up & Transfer Content

Use the Content Transfer app to move your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Transfer Files - Blackberry Media Manager
[Device-Specific Instructions]

Basics

Remove Connected Device - My Verizon Website
[Device-Specific Instructions]
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Determining Internet Connection Speeds
[Device-Specific Instructions]
How to Reset a Blackberry Smartphone
[Device-Specific Instructions]
BlackBerry® Torch™ 9850 Simulator: Turning Your Device On and Off
[Interactive Simulation]
Explore how to turn the power of your BlackBerry Torch 9850 Smartphone on and off.
BlackBerry® Torch™ 9850 Simulator: Changing Screen Orientation
[Interactive Simulation]
A visual instruction guide for changing the screen orientation of your BlackBerry Torch 9850 Smartphone.
Search Blackberry® Knowledge Base
[Device-Specific Instructions]

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Extend Battery Life - Blackberry®
[Device-Specific Instructions]
Remove Battery - BlackBerry® Torch™ 9850
[Device-Specific Instructions]
Insert Battery - BlackBerry® Torch™ 9850
[Device-Specific Instructions]
Soft Reset - BlackBerry® Torch™ 9850 Smartphone
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
BlackBerry® Torch™ 9850 Simulator: Turning Bluetooth® On and Off
[Interactive Simulation]
Explore how to turn Bluetooth functionality on and off on your BlackBerry Torch 9850.
BlackBerry® Torch™ 9850 Simulator: Pairing with a Bluetooth® Headset
[Interactive Simulation]
Learn how to pair your BlackBerry Torch 9850 with your Bluetooth headset.

Calendar

Add/Delete a Calendar Event - BlackBerry®
[Device-Specific Instructions]
Adjust Calendar Sync Settings - BlackBerry®
[Device-Specific Instructions]
BlackBerry® Torch™ 9850 Simulator: Changing Calendar Views
[Interactive Simulation]
Learn how to change the calendar views on your BlackBerry Torch 9850 Smartphone.
BlackBerry® Torch™ 9850 Simulator: Setting a Calendar Alarm
[Interactive Simulation]
An interactive guide for setting calendar alarms on your BlackBerry Torch 9850 Smartphone.
BlackBerry® Torch™ 9850 Simulator: Setting an Appointment
[Interactive Simulation]
A visual guide for setting an appointment on your BlackBerry Torch 9850 Smartphone.

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Place an International Call
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Place Phone Calls - Blackberry®
[Device-Specific Instructions]
Access Call Waiting - BlackBerry®
[Device-Specific Instructions]
Announcement 13 - Unauthorized ESN
[Device-Specific Instructions]
To turn Verizon network services on/off or if they aren't functioning, view this info.
Announcement 21 - Mismatched ESN
[Device-Specific Instructions]
To turn Verizon network services on/off or if they aren't functioning, view this info.
Announcement 8 - All circuits are busy
[Device-Specific Instructions]
To turn Verizon network services on/off or if they aren't functioning, view this info.
BlackBerry® Torch™ 9850 Simulator: Placing a Call to a Contact
[Interactive Simulation]
Explore how to place a call to a contact using your BlackBerry Torch 9850.
BlackBerry® Torch™ 9850 Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to use your BlackBerry Torch 9850 to call a new number.
BlackBerry® Torch™ 9850 Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between calls on your BlackBerry Torch 9850 Smartphone.
BlackBerry® Torch™ 9850 Simulator: Using Voice Dialing
[Interactive Simulation]
A visual guide for using voice dialing on your BlackBerry Torch 9850 Smartphone.
Call a Number - BlackBerry® (7.x and under)
[Device-Specific Instructions]
Place a Conference Call - BlackBerry®
[Device-Specific Instructions]

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
BlackBerry® Torch™ 9850 Simulator: Adjusting Video for Messaging
[Interactive Simulation]
A guide for adjusting your BlackBerry Torch 9850's video for messaging.
BlackBerry® Torch™ 9850 Simulator: Changing the Scene Mode
[Interactive Simulation]
Discover how to change the scene mode while taking a picture with your BlackBerry Torch 9850.
BlackBerry® Torch™ 9850 Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your BlackBerry Torch 9850.
BlackBerry® Torch™ 9850 Simulator: Sharing a Picture
[Interactive Simulation]
A visual guide for sharing pictures using your BlackBerry Torch 9850.
BlackBerry® Torch™ 9850 Simulator: Sharing a Video
[Interactive Simulation]
Explore how to share videos using your BlackBerry Torch 9850.
BlackBerry® Torch™ 9850 Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your BlackBerry Torch 9850.
BlackBerry® Torch™ 9850 Simulator: Turning Flash On
[Interactive Simulation]
Explore how to turn your camera's flash on while using your BlackBerry Torch 9850.
Camera Settings Support
[Device-Specific Instructions]

Computer/PC Connectivity

Connect Your Device Directly to the PC
[Device-Specific Instructions]
Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
Change the Modem COM Port
[Device-Specific Instructions]
BlackBerry® Torch™ 9850 Simulator: Configuring BlackBerry Desktop Software Connection
[Interactive Simulation]
Learn how to configure the connection on your BlackBerry Desktop Software.
BlackBerry® Torch™ 9850 Simulator: Installing and Setting Up BlackBerry Desktop Software
[Interactive Simulation]
A visual walkthrough for installing and setting up your BlackBerry Desktop Software.
BlackBerry® Torch™ 9850 Simulator: Synchronizing BlackBerry Desktop Software
[Interactive Simulation]
Discover how to synchronize your BlackBerry Desktop Software with your BlackBerry Torch 9850.

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
How to Transfer Contacts on BlackBerry Devices without Backup Assistant
[How to Use Guide]
How to transfer contacts on BlackBerry® devices without Backup Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Address Book Shows No Entries - BlackBerry®
[Device-Specific Instructions]
BlackBerry® Torch™ 9850 Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact to your contact list in your BlackBerry Torch 9850.
BlackBerry® Torch™ 9850 Simulator: Adding a Contact to a Group
[Interactive Simulation]
Discover how to add a contact to a group on your BlackBerry Torch 9850 Smartphone.
BlackBerry® Torch™ 9850 Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact in your BlackBerry Torch 9850 contact list.
BlackBerry® Torch™ 9850 Simulator: Adding a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your BlackBerry Torch 9850 Smartphone.
BlackBerry® Torch™ 9850 Simulator: Assigning a Speed Dial
[Interactive Simulation]
Explore how to assign a speed dial on your BlackBerry Torch 9850 Smartphone.
BlackBerry® Torch™ 9850 Simulator: Creating a Group
[Interactive Simulation]
An interactive guide for creating a contact group on your BlackBerry Torch 9850 Smartphone.
BlackBerry® Torch™ 9850 Simulator: Sharing Contact Information
[Interactive Simulation]
A visual walkthrough for sharing contact information on your BlackBerry Torch 9850 Smartphone.
BlackBerry® Torch™ 9850 Simulator: Viewing Missed Calls and Adding as a Contact
[Interactive Simulation]
Discover how to view missed calls and add a missed call as a contact on your BlackBerry Torch 9850 Smartphone.
Create Groups in Address Book - BlackBerry®
[Device-Specific Instructions]

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook Video Auto Play
[Device-Specific Instructions]
Data Roaming - BlackBerry® (7.x and Lower)
[Device-Specific Instructions]

Date & Time

Date and Time Settings - BlackBerry®
[Device-Specific Instructions]

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Water Damage - BlackBerry®
[Device-Specific Instructions]

Device Search

BlackBerry® Torch™ 9850 Simulator: Searching the Device
[Interactive Simulation]
Explore how to search your BlackBerryTorch 9850 Smartphone.

Device Settings

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Delete Service Books - BlackBerry®
[Device-Specific Instructions]
Auto On/Off - Blackberry
[Device-Specific Instructions]
BlackBerry® Torch™ 9850 Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your BlackBerry Torch 9850 to airplane mode.
BlackBerry® Torch™ 9850 Simulator: Accessing Connections Options
[Interactive Simulation]
A step-by-step guide for accessing the connection options of your BlackBerry Torch 9850 Smartphone.
BlackBerry® Torch™ 9850 Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide to saving energy on your BlackBerry Torch 9850 Smartphone by adjusting your screen timeout.

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail Account
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Standard Email Messaging Ports
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Add an Existing Email Account (via Device) - BlackBerry® Internet Service (BIS)
[Device-Specific Instructions]
This helps with login or not receiving email issues on your BlackBerry (BB). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
Delete an Existing Email Account - BlackBerry® Internet Service
[Device-Specific Instructions]
This helps with login or not receiving email issues on your BlackBerry® (BB). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
BlackBerry® Torch™ 9850 Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email using your BlackBerry Torch 9850.
BlackBerry® Torch™ 9850 Simulator: Including an Attachment with an Email
[Interactive Simulation]
Learn how to include an email attachment on your BlackBerry Torch 9850 Smartphone.
BlackBerry® Torch™ 9850 Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to email on your BlackBerry Torch 9850.
BlackBerry® Torch™ 9850 Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your BlackBerry Torch 9850.
BlackBerry® Torch™ 9850 Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your BlackBerry Torch 9850.
BlackBerry® Torch™ 9850 Simulator: Setting Up a BlackBerry Internet Service Email Account
[Interactive Simulation]
Discover how to set up a BlackBerry Internet Service email account on your BlackBerry Torch 9850.
BlackBerry® Torch™ 9850 Simulator: Setting or Changing an Email Alert
[Interactive Simulation]
Explore how to set up, or change, an email alert using your BlackBerry Torch 9850.
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Email Messages - BlackBerry®
[Device-Specific Instructions]
Delete an Existing Email Account (via Device) - BlackBerry® Internet Service (BIS)
[Device-Specific Instructions]
This helps with login or not receiving email issues on your BlackBerry® (BB). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Email and Web for Smartphone Download & Set Up Instructions
[PDF]
Instructions for setting up email on your Smartphone.
Enable Email Reconciliation - Blackberry®
[Device-Specific Instructions]
Read an Email Message - Blackberry®
[Device-Specific Instructions]
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21
View Email Attachments - BlackBerry®
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
BlackBerry® Torch™ 9850 Simulator: Changing Options
[Interactive Simulation]
An interactive guide on how to change your Mobile Hotspot options on your BlackBerry Torch 9850.
BlackBerry® Torch™ 9850 Simulator: Enabling Mobile Hotspot for the First Time
[Interactive Simulation]
Learn how to enable Mobile Hotspot for the first time on your BlackBerry Torch 9850.
BlackBerry® Torch™ 9850 Simulator: Turning On
[Interactive Simulation]
Discover how to turn on Mobile Hotspot on your BlackBerry Torch 9850.

Internet & Web Browser

Reboot the Router
[Device-Specific Instructions]
Send Service Books - Blackberry Internet Service (BIS)
[Device-Specific Instructions]
This often fixes issues with receiving email and other data connection issues on your BlackBerry (BB). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Browser Bookmark - BlackBerry®
[Device-Specific Instructions]
Change Browser View - BlackBerry®
[Device-Specific Instructions]
BlackBerry® Torch™ 9850 Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website in your BlackBerry Torch 9850.
BlackBerry® Torch™ 9850 Simulator: Opening a Link in a New Window
[Interactive Simulation]
Explore how to open a link in a new window on your BlackBerry Torch 9850's Web browser.
BlackBerry® Torch™ 9850 Simulator: Opening and Closing Browser Windows
[Interactive Simulation]
A visual walkthrough of opening and closing windows in your BlackBerry Torch 9850's Web browser.
BlackBerry® Torch™ 9850 Simulator: Searching the Web by Keypad
[Interactive Simulation]
Explore the most common ways to search the Web while on your BlackBerry Torch 9850.
BlackBerry® Torch™ 9850 Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how you can use your BlackBerry Torch 9850 to search the Web with your voice.
Clear Temporary Internet Files - BlackBerry® Torch™ 9850 Smartphone
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete a Browser Bookmark - BlackBerry
[Device-Specific Instructions]
Edit a Browser Bookmark - BlackBerry
[Device-Specific Instructions]
Launch a Browser Bookmark - BlackBerry®
[Device-Specific Instructions]
Refreshing the Browser Session
[Device-Specific Instructions]
Turn JavaScript On / Off - BlackBerry® Torch™ 9850 Smartphone
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your BlackBerry Torch 9850 Smartphone, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your...
View Browser History - Blackberry
[Device-Specific Instructions]

Keyboard

Use the Keyboard - BlackBerry®
[Device-Specific Instructions]

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.

Lock, Unlock, Password & Security

User ID and password are invalid
[Device-Specific Instructions]
BlackBerry® Torch™ 9850 Simulator: Locking and Unlocking Your Device
[Interactive Simulation]
Learn how to set the lock and unlock security features of your BlackBerry Torch 9850 Smartphone.
Generate a New Encryption Key - BlackBerry
[Device-Specific Instructions]

Memory/Storage

View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Remove SD Card - BlackBerry® Torch™ 9850
[Device-Specific Instructions]

Navigating & Multitasking

BlackBerry® Torch™ 9850 Simulator: Accessing Home Screen Apps
[Interactive Simulation]
An interactive guide for accessing Home screen apps on your BlackBerry Torch 9850 Smartphone.
BlackBerry® Torch™ 9850 Simulator: Accessing Open Applications
[Interactive Simulation]
A step-by-step guide for accessing open applications on your BlackBerry Torch 9850 Smartphone.
BlackBerry® Torch™ 9850 Simulator: Accessing the Messages Panel
[Interactive Simulation]
Discover how to access the Messages panel of your BlackBerry Torch 9850 Smartphone.
BlackBerry® Torch™ 9850 Simulator: Adding and Deleting Icons on the Favorites Panel
[Interactive Simulation]
Learn how to add and delete icons on the Favorites panel of your BlackBerry Torch 9850 Smartphone.
BlackBerry® Torch™ 9850 Simulator: Getting Around on Your Device
[Interactive Simulation]
An interactive map of the most important features of your BlackBerry Torch 9850 Smartphone.
BlackBerry® Torch™ 9850 Simulator: Navigating Between Panes
[Interactive Simulation]
A visual guide for navigating between panes while using your BlackBerry Torch 9850 Smartphone.
BlackBerry® Torch™ 9850 Simulator: Using Pop-Up Menus
[Interactive Simulation]
An interactive guide for using pop-up menus on your BlackBerry Torch 9850 Smartphone.

Operating System & Software

Install BlackBerry® Handheld Software (System Update) - Over-The-Air Software Load (OTaSL)
[Device-Specific Instructions]
This helps you wirelessly update the software on your BlackBerry® (BB). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
BlackBerry Operating System (OS) FAQs
[FAQs]
Learn more about the BlackBerry Operating System, including upgrade information, features, benefits and support resources.
Wipe Handheld Option (Hard Reset) - BlackBerry® Torch™ 9850 Smartphone
[Device-Specific Instructions]
A hard reset may help with: screen not working (blank or frozen screen), General (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard reset, you...
Software Update: BlackBerry Torch 9850
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your BlackBerry Torch 9850.
Downgrade the BlackBerry® Device Software
[Device-Specific Instructions]
How to Clean Reload the BlackBerry® 10 OS
[Device-Specific Instructions]
View Software Version - Field Force Manager
[Device-Specific Instructions]

SIM Card

Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Insert SIM Card - BlackBerry® Torch™ 9850
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Remove SIM Card - BlackBerry® Torch™ 9850
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
BlackBerry® Torch™ 9850 Simulator: Inserting the SIM Card
[Interactive Simulation]
Discover how to insert the SIM card in your BlackBerry Torch 9850 Smartphone.
Unblock SIM PIN - BlackBerry® Torch™ 9850
[Device-Specific Instructions]

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Volume Controls - BlackBerry® Torch™ 9850
[Device-Specific Instructions]
BlackBerry® Torch™ 9850 Simulator: Changing the Ringtone
[Interactive Simulation]
Explore how to change the ringtone on your BlackBerry Torch 9850 Smartphone.
BlackBerry® Torch™ 9850 Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your BlackBerry Torch 9850 to silent.

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Garbled Message
[Device-Specific Instructions]
Add Contact - BlackBerry Messenger
[Device-Specific Instructions]
BlackBerry® Torch™ 9850 Simulator: Composing a Message
[Interactive Simulation]
A visual guide for composing a message in BlackBerry Messenger on your BlackBerry Torch 9850.
BlackBerry® Torch™ 9850 Simulator: Creating a Display Name and Password
[Interactive Simulation]
Explore how to create a BlackBerry Messenger display name and password on your BlackBerry Torch 9850.
BlackBerry® Torch™ 9850 Simulator: Finding Your PIN
[Interactive Simulation]
An interactive guide for finding your BlackBerry Messenger PIN on your BlackBerry Torch 9850.
BlackBerry® Torch™ 9850 Simulator: Forwarding a Text Message
[Interactive Simulation]
Explore how to forward a text message from your BlackBerry Torch 9850.
BlackBerry® Torch™ 9850 Simulator: Replying to a Message
[Interactive Simulation]
Discover how use your BlackBerry Torch 9850 to reply to a message in BlackBerry Messenger.
BlackBerry® Torch™ 9850 Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message on your BlackBerry Torch 9850 Smartphone.
BlackBerry® Torch™ 9850 Simulator: Sending a Message to a Group
[Interactive Simulation]
A step-by-step walkthrough for sending a group text message using your BlackBerry Torch 9850 Smartphone.
BlackBerry® Torch™ 9850 Simulator: Sending a Text Message
[Interactive Simulation]
An interactive guide for sending a text message on your BlackBerry Torch 9850.
BlackBerry® Torch™ 9850 Simulator: Setting a Notification Alert
[Interactive Simulation]
A visual walkthrough for setting a notification alert on your BlackBerry Torch 9850 Smartphone.
BlackBerry® Torch™ 9850 Simulator: Setting a Text Alert
[Interactive Simulation]
Discover how to set a text alert on your BlackBerry Torch 9850 Smartphone.

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.

Visual & Hearing Accessibility

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]

Wallpapers/Theme

BlackBerry® Torch™ 9850 Simulator: Changing the Wallpaper
[Interactive Simulation]
Learn how to change your BlackBerry Torch 9850's wallpaper or background.
BlackBerry® Torch™ 9850 Simulator: Setting Picture as Wallpaper
[Interactive Simulation]
Explore how to set your pictures as wallpaper on your BlackBerry Torch 9850.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
BlackBerry® Torch™ 9850 Simulator: Connecting to a Wi-Fi® Network
[Interactive Simulation]
A visual guide for using your BlackBerry Torch 9850 to connect to a Wi-Fi network.
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

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