Total Mobile Protection Multi-Device for Business Overview

Total Mobile Protection Multi-Device for Business gives you flexible coverage for any 3 lines on a business account with 3 to 10 lines. You can enroll in this coverage for a single monthly fee of $39 instead of purchasing Total Mobile Protection for each device separately.

With Total Mobile Protection Multi-Device for Business, you get:

  • Coverage for loss, theft, damage (including liquid damage) and post-warranty defects*
  • Registered lines that reopen after 12 months of no claims, allowing you to register a new line, for added flexibility
  • Fast cracked-screen repair for select smartphones**
  • As soon as next-day replacement and 24/7 claims service (when using the Tech Coach app), so you won't be without a device for long
  • When traveling abroad, we have you covered with expedited claim fulfillment options in many destinations†
  • Tech Coach support for all devices on your account and help with virtually any device they connect to

*Verizon Wireless Extended Warranty (EW) program is not available in Florida; in Florida, coverage for post-warranty defects is provided by Asurion's insurance program (deductible and claim limits apply).
**Repair options will be presented at time of claim approval, and include onsite, carry-in or mail-in methods. Options vary based on location and parts availability. Visit phoneclaim.com/verizon to check eligibility.
†Fulfillment options vary based upon location and availability.

Benefits of Total Mobile Protection Multi-Device for Business

Enrolling in coverage for your business account may be better than buying coverage for individual devices because:

  • You can file a claim for any eligible line on your account (up to 3 lines). You don't need to select which lines you want covered until something happens. Once you file a claim on a device, that line is registered in the program. But you'll still have 2 more slots available that you can use for any other line on your account. Plus, for added flexibility, a registered line will reopen after 12 months of no claims, allowing you to register a different line when you need to file a claim.

  • You get Tech Coach support for all devices on your account. If you enroll in single line coverage, you'll only have Tech Coach support for that device.

  • You have a pool of shared claims to use. If you cover your devices individually, you get 3 claims per device in 12 months, and those claims can only be used for that line. With Total Mobile Protection Multi-Device for Business, you get a total of 6 shared claims in 12 months that you can use for any of your 3 registered lines. If you want to file 6 claims on the same line, you can.
Eligibility

To be eligible for Total Mobile Protection Multi-Device for Business, you must have a business account with 3 -10 eligible lines. All lines must be on the same account and have a shared data plan. You also must enroll within 30 days of one of the following:

  • Purchase a new device and activate it on a new or existing line
  • Bring your own device that meets the following criteria:
    • Is fully functioning, without damage (including cracked screens) and free of defects
    • Isn't lost or stolen
    • Is activated on a new line (not an existing line)

You can check your eligibility in My Verizon. If Total Mobile Protection Multi-Device for Business is listed under the Get Products tab, you're eligible to enroll.

Note: If you're bringing your own device, you can check device compatibility before signing up for a new line of service.

Pricing

Total Mobile Protection Multi-Device for Business costs $39/month.

Also, if you file a claim for a lost, stolen or damaged device, there's a $19 - $249 deductible due, depending on the device. You can find the pricing and deductible for your specific device on Asurion's website:

Note: For Florida residents, the deductible also applies to claims for post-warranty defects.

How to Get It

If your account is eligible, you can sign up for Total Mobile Protection Multi-Device for Business online:

  1. Go to the Products & Apps page in My Verizon.
  2. Scroll down to the Total Mobile Protection Multi-Device for Business section, and tap or click Get it now.
  3. Tap or click Confirm Purchase.

You've successfully added device protection to your account.

Additional Program Details

You have a device replacement maximum of $400 or $2,000 per claim, depending on device type.

Asurion may fulfill claims with new or refurbished devices. In general, claims are fulfilled with the same make and model you claim. If this isn't possible, a like-kind make and model will be substituted. Color, feature and accessory compatibility aren't guaranteed.

Devices with post-warranty defects will be replaced with a new or Certified Like-New Replacement of the same or comparable model.*

You can cancel your coverage at any time and receive a prorated refund of your monthly fee.

*Florida customers: Post-warranty defect claims will be handled through Asurion and fulfilled with new or refurbished devices.

File or Check on a Claim

If your device is lost, stolen or damaged, you can file or check on a claim on Asurion's website or call (888) 881-2622.

If your device has a post-warranty defect, call Verizon Wireless at (866) 406-5154.*

*Florida residents: Please file a claim online on Asurion's website or by calling Asurion at (888) 881-2622 for a manufacturer's defect.

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