Total Mobile Protection Multi-Device Overview

Total Mobile Protection Multi-Device gives you comprehensive coverage for any 3 eligible lines on your account for a single monthly fee, instead of purchasing Total Mobile Protection for each device separately. You can also purchase coverage for additional lines, up to 7, on your account for $9/month per line.

With Total Mobile Protection Multi-Device, you get:

  • Coverage for loss, theft, damage (including water damage)
  • Coverage for post-warranty defects*
  • Expanded cracked-screen repair options** for select smartphones and subject to parts availability
  • Next-day delivery (in most cases) and 24/7 claims service, so you won't be without a device for long
  • When traveling internationally in many destinations, quick reimbursement for cracked-screen repair on eligible smartphones or expedited fulfillment for device replacements†
  • Tech Coach which provides answers to your toughest questions about your device and virtually everything it connects to

*Verizon Wireless Extended Warranty (EW) program is not available in Florida; in Florida, coverage for post-warranty defects is provided by Asurion's insurance program (deductible and claim limits apply).
**Check eligibility and repair options available in your area.
†Fulfillment options vary based upon location and availability.

Benefits of Total Mobile Protection Multi-Device

Purchasing coverage for your entire account may be better than buying coverage for individual devices because:

  • You can file a claim for any eligible line on your account (up to 3 lines). You don't need to select which line you want covered until something happens. Once you file a claim on a device, that line is enrolled in the program. But you'll still have 2 more slots available that you can use for any other line on your account.

  • You can cover up to 7 additional lines for just $9/month per line. Once you fill all 3 initial registration slots, you can add more registration slots if you have additional lines on your account.

  • You get Tech Coach support for all devices on your account. If you sign up your device individually, you'll only have Tech Coach support for that device.

  • You have a pool of shared claims to use. If you cover your devices individually, you get 3 claims per device in 12 months, and those claims can only be used for that line. With Total Mobile Protection Multi-Device, you get a total of 9 shared claims in 12 months that you can use for any of your 3 registered lines. If you want to file 9 claims on the same line, you can.

    If you purchase additional registration slots, you get 3 additional shared claims per slot (e.g., if you have 5 slots, you can file up to 15 claims in 12 months).
Eligibility

To be eligible for Total Mobile Protection Multi-Device, you must have 3 - 10 devices on your account and enroll within 30 days of one of the following:

  • Purchase a new device and activate it on a new or existing line
  • Bring your own device that meets the following criteria:
    • Is fully functioning, without damage (including cracked screens) and free of defects
    • Isn't lost or stolen
    • Is activated on a new line (not an existing line)

You can also enroll during an open enrollment period.

You can check your eligibility in My Verizon. If Total Mobile Protection Multi-Device is listed under the Get Products tab, you're eligible to enroll.

Note: If you're bringing your own device, you can check device compatibility before signing up for a new line of service.

Pricing

Total Mobile Protection Multi-Device costs $39/month for 3 lines on your account. If you have more than 3 lines, you can purchase coverage for up to 7 more lines for an additional $9/month per line.

Also if you file a claim for a lost, stolen or damaged device, there's a $19 - $199 deductible due, depending on the device.

Note: For Florida residents, the deductible also applies to claims for post-warranty defects.

Find the pricing and deductible for your specific device on Asurion's website:

Additional Program Details

You have a device replacement maximum of $400 or $2,000 per claim, depending on device type.

Asurion may fulfill claims with new or refurbished devices. In general, claims are fulfilled with the same make and model you claim. If this isn't possible, a like-kind make and model will be substituted. Color, feature and accessory compatibility aren't guaranteed.

Devices with manufacturer's defects will be replaced with a new or Certified Like-New Replacement of the same or comparable model.*

You can cancel your coverage at any time and receive a prorated refund of your monthly fee.

*Florida customers: Manufacturer's defect claims will be handled through Asurion and fulfilled with new or refurbished devices.

File or Check on a Claim

If your device is lost, stolen or damaged, you can file or check on a claim on Asurion's website or call (888) 881-2622.

If your device has a manufacturer's defect, call Verizon Wireless at (866) 406-5154.*

*Florida residents: Please file a claim online on Asurion's website or by calling Asurion (888) 881-2622 for a manufacturer's defect.

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