Why is my roaming indicator on when I'm not roaming?
If you're not in a Verizon Wireless service area, or your signal is being picked up by another cell site, a roaming indicator may show on your device's display. If you know that you're in a Verizon Wireless service area, the next step is to ensure that your device is set to the correct System Select.
To check your device's System Select:
Go in to your device's settings and find the section where you can change the System Select.
Scroll through and you will see System Select "A," "B," or "Home Only."
Change this setting to ensure your device is set to System Select "B."
Note: Selecting the "Home" or "Home Only" will disable your ability to roam and your device will only work in your local home area.
There are several reasons your device may be beeping:
Beeps often indicate that your battery is getting weak. Try charging the battery.
You may also have a text or voicemail message you haven't checked yet.
Check your device for service alerts. Several devices have alerts which will beep each minute you are on a call, or beep when you are in a roaming area. To check your alerts go to the sound settings of your device, and ensure service alerts are turned off.
What does "No Service" mean when it appears on my device's screen?
The NO SVC or NS (No Service) light will always appear on your display when you first turn on your device. It generally takes a few seconds for your device to recognize the available signal. If the NO SVC or NS light stays on continually when you are in one location, you may be in an area where it's difficult to pick up a signal (for example, a deep valley or the basement of a large building). You may also be in an area outside the Verizon Wireless network.
If you're certain you are within a Verizon Wireless service area when you move outdoors and conditions for reception are good, try to power cycle your device:
Remove the battery while the phone is on, leaving it off for about three seconds.
Put the battery back on.
Turn the device on.
You may need to update the software of your phone by calling *228. When prompted by the operator, select option 2 to update your PRL (Preferred Roaming List).
Why do I get a recorded message every time I make a call?
If you're getting a recording every time you try to place a call, please make a note of exactly what the recording says, then try our Troubleshooting Assistant.
Why can't I make or receive calls?
There are four things you can do to try to solve the problem.
Make sure you're receiving a good signal.
Make sure the "No Service" indicator isn't displayed on your phone.
If you're receiving a good signal and service, try to power cycle your phone by removing the battery while the phone is on, leaving it out for about three seconds. Put the battery back in, turn the phone on and attempt to make a call again.
Update the software of your phone by calling *228. When prompted by the operator, select option 2 to update your PRL (Preferred Roaming List).
Why can't I make a call when I'm inside a building?
Typically when a mobile phone won't place a call while inside a home or building, it's because of the interference with our cellular towers. You may not be receiving a full signal when trying to connect your calls because a wireless signal is limited when it tries to pass through brick, steel or other materials. You can usually make a call with a minimal amount of signal strength; however, receiving a call requires approximately full signal strength.
Why do I hear feedback or an echo while on a call?
If you're getting feedback (an echo or "squelch") whenever you talk on your phone, try turning down the volume. In some cases, your microphone can hear your earpiece (this is especially true for hands-free car kits). Adjusting your volume to a lower setting should help.
Who do I contact if my device malfunctions while under warranty?
If your device malfunctions after 14 days, but within the first year after purchase, please click the Chat with us button at the bottom right corner of this page to contact one of our representatives. If we can't address the problem and the problem is caused by a manufacturing defect, we'll send you a reconditioned replacement device (either a like unit or one of comparable quality). Reconditioned refers to devices that have been thoroughly inspected and reconditioned to manufacturer performance levels, although minor cosmetic blemishes may be present.
If your one-year warranty has expired, visit the device replacement information page for other replacement options.