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Verizon 5G Home Router 1B - Support Overview

Learn how to manage your Verizon 5G Home Router and the devices connected to it.

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A Troubleshooting Assistant

Verizon 5G Home Router 1B - Troubleshooting Assistant

This online tool will help you identify and resolve problems with your Verizon 5G Home Router 1B

Battery & Power Issues

5G Home Router 1B - View Battery Info

Here's how to view the battery info on the 5G Home Router 1B.

General

Test Signal Strength and Device Speed - Verizon 5G Home

Test speeds or view Wi-Fi signal strength for devices connected to your 5G Home router via My Verizon. Follow these steps to test your device performance.

Verizon 5G Home - How to Test Internet Speed on My Verizon App

Learn how to test your internet speed from the My Verizon app. Follow these steps from Verizon to test your home upload and download speeds.

Software Issues

5G Home Router 1B - Restore Settings to Factory Defaults

Here's how to restore your 5G Home Router to factory settings if it crashes, resets, freezes or runs slow.

5G Home Wi-Fi Extender - Restore Settings to Factory Defaults

Here's how to restore your 5G Home Wi-Fi Extender to factory settings if it crashes, resets, freezes or runs slow.