Verizon Cloud Beta Lab FAQs

General information

  1. What is the Beta Lab in Verizon Cloud?

    The Beta Lab lets you try new, experimental features we're creating for Verizon Cloud. You can also give us feedback on how to improve the features you try.

    Browse through the list of available features, and select the ones you'd like to try out. If you like a feature, tell your friends. If you don't like something, tell us why.

    All the features in the Beta Lab are still in development. So your feedback will help determine which features we add to the Verizon Cloud app first, as well as how those features will work when fully launched.

  2. How do I try out a new Beta Lab feature in Verizon Cloud?

    To try a new Beta Lab feature:

    1. In the Verizon Cloud app, tap the Menu icon in the top left corner of the screen. 
    2. Tap Beta Lab
    3. Tap Open on a feature you want to try.

    Follow the onscreen instructions to start using your new Beta Lab feature.

  3. How do I provide feedback on a Verizon Cloud Beta Lab feature I've tried?

    To give us feedback:

    1. In the Verizon Cloud app, tap the Menu icon in the top left corner of the screen.
    2. Tap Beta Lab.
    3. Scroll to the feature you want to provide feedback on, and tap Send Feedback.
    4. Enter your email address and what you want to tell us about the feature.

      Note: You can also take a screenshot or a screen recording from this page to show us any issues you’re having.
    5. Tap the Arrow icon in the top right corner of the screen to send your feedback.

    You've successfully sent us feedback on a Beta Lab feature.

  4. Why am I getting popups or notifications about Beta Lab in Verizon Cloud?

    To improve features, we rely on your feedback. Occasionally, you may receive a request from us to provide feedback on a Beta Lab feature you've enabled. This feedback is always optional, and you can dismiss the notification if you don't want to participate.

  5. Can I disable a Beta Lab feature I’ve tried in Verizon Cloud?

    If you no longer want to use a Beta Lab feature, you can simply stop using it.

    We're also working on more Beta Lab management options that will be available in future releases.

  6. Why can't I see any features in the Beta Lab?

    Some features may be available for a short time and then will be removed from the Beta Lab. Others may be available for longer. It all depends on the feedback we get from you and others using the feature.

    If you were using a feature and no longer see it in the list, please let us know by tapping the Menu icon in the top left corner of the Beta Lab screen. Then tap Send Feedback and follow the onscreen prompts to tell us which feature you want to keep using.

Private Folder

  1. What is the Private Folder in the Verizon Cloud Beta Lab?

    The Private Folder is a folder you can use to store photos, videos, documents or audio files that you may want to keep separate from the rest of your Verizon Cloud content.

    Content in the Private Folder is secured with the same security feature you have set up for your device, (i.e., your device PIN, fingerprint or facial recognition).

  2. Who has access to my Private Folder in Verizon Cloud?

    At this time, the Verizon Cloud app uses your device security to unlock your Private Folder. So anyone that knows your device PIN, or has registered their fingerprint/face on your device, will also have access to your Private Folder.

    We're currently developing other options for Private Folder security.

  3. How do I view my Verizon Cloud Private Folder?

    At this time, you can only access your Private Folder through the Verizon Cloud app, and only on the smartphone or tablet that you originally set up the Private Folder on. The contents in your Private Folder won't appear when you use any other device to access Verizon Cloud.

    For example, if you sign in to your Verizon Cloud account through My Verizon or a secondary device, like a Wi-Fi tablet, you won’t see your Private Folder.

    Note: The Private Folder can only be set up on a smartphone or tablet with a data plan. It can’t be set up through the My Verizon website or on Wi-Fi devices at this time.

    To view your Private Folder:

    1. In the Verizon Cloud app, tap the Menu icon in the top left corner of the screen.
    2. Tap Beta Lab.
    3. Under Private Folder, tap Open.
    4. Follow the security prompts (i.e., use your device PIN, your fingerprint or facial recognition) to unlock your Private Folder.

    You’ll see the content you've stored in your Private Folder or see options to add content to your Private Folder if it’s empty.

  4. Does Verizon Cloud access or store my device PIN or personal biometric information?

    No, we don't access or store your actual device PIN or get the personal details of your fingerprint or face.

    When you try to open your Private Folder, the Verizon Cloud app asks your device to verify your identity. If your device says you're approved to use the device, Verizon Cloud will unlock your Private Folder.

  5. How do I move pictures, videos and other files to my Private Folder in Verizon Cloud?

    You can add content directly from the Private Folder:

    1. Tap one of the icons at the bottom of the screen (e.g., tap the Picture icon to go to your Photos and Videos in Verizon Cloud).
    2. Select one or more items.
    3. Tap the Check mark icon in the top left corner of the screen.

      Note: On Apple® devices, tap the Contextual Menu icon (3 dots), and then tap Make Private.
    4. Tap Make Private to move the content to the private folder.

    You've successfully added files to your Private Folder. Those files will no longer be available in the regular Verizon Cloud folders.

     

    Alternatively, you can add content to your Private Folder from within the Verizon Cloud app:

    1. Go to the content section that contains the files you want to move to your Private Folder (e.g., Photos and Videos).
    2. Tap the Contextual Menu icon (3 dots) in the top right corner of the screen.
    3. Tap Select.
    4. Select the content you want to move to your Private Folder.
    5. Tap the Contextual Menu icon (3 dots) again.
    6. Tap Make Private.
  6. Can I have pictures saved directly to my Verizon Cloud Private Folder?

    You can take pictures while you're in your Private Folder, and they will save directly to your Private Folder:

    1. Open your Private Folder.
    2. Tap the Camera icon at the bottom of the screen to open your Camera app.
    3. Take a picture.

    That picture will save to your Private Folder.

    Note: At this time, videos can't be saved directly to your Private Folder. But you can move videos to your Private Folder after they have been backed up to your regular Verizon Cloud folders.

  7. How do I remove pictures, videos or other files from my Private Folder in Verizon Cloud?

    To remove content from your Private Folder:

    1. While in your Private Folder, tap the Contextual Menu icon (3 dots) in the top right corner of the screen.
    2. Tap Select Content.
    3. Select the file(s) you want to remove from your Private Folder.
    4. Tap the Contextual Menu icon (3 dots) again.
    5. Select the option you want:

      • Move Back – This option will move the file(s) to your regular Verizon Cloud folders. You'll no longer have to unlock the Private Folder to see them.
      • Delete – This option will permanently delete the file(s) from your Verizon Cloud account. You won't see them anywhere in Verizon Cloud.
    6. Tap Move Back or Delete again.

    You've successfully removed content from your Private Folder. 

  8. Can I change my Private Folder PIN in Verizon Cloud?

    No, at this time, Verizon Cloud uses your device security to unlock your Private Folder. If you change your device PIN (i.e., the PIN you use to unlock your device), you'll also use that new PIN to unlock your Private Folder. You can't make changes to the Private Folder security within Verizon Cloud.

  9. Can I access my Private Folder if I remove security from my device?

    The Private Folder first checks to ensure that your device has some form of security such as a PIN, password, pattern or biometrics. If it doesn't find it, you'll be asked to set your device security.

    So if you remove security from your device after you've put files in your Private Folder, you won't be able to access the Private Folder or view its contents until you set up your device security again.

  10. Why I'm getting locked out of my Private Folder?

    Make sure you're entering the same PIN, password or pattern that you use to unlock your device.

    In most cases, you get 5 attempts before you get locked out for 30 seconds. After 30 seconds, you can try 5 more times. If youre locked out again, you may have to wait 60 seconds. The next time you enter the wrong credentials, you’ll have to wait 5 minutes before you can try again.

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