Verizon Cloud Content Access Issue Resolution

Details about your Verizon Wireless Service Issue

If you recently received a service ticket text message from us regarding a Verizon Cloud content access service issue, this page contains resolution details.

We completed a review of your Cloud services, and all available content is now accessible. You must update and reset the Cloud app to restore your content.

These processes will only affect the device app software, not the content you have previously backed up. Click or tap your device operating system for specific instructions.

Android:

  1. Reset the app
  2. Set up the app
  3. Update the app through the Google Play™ Store
  4. Restore media

iPhone:

  1. Uninstall and reinstall the app
  2. Restore media

Basic phones:

  1. Your PIN has been reset to 9999
  2. Reset the app

Windows:

  1. Uninstall Backup Assistant Plus app
  2. Set up Backup Assistant Plus

Blackberry:

  1. Uninstall and install the Verizon Cloud app:
    1. Uninstall apps Blackberry
    2. Uninstall apps Blackberry® Z10
  2. Install apps:
    1. Blackberry App Center
    2. Install apps, Blackberry Z10

If the above steps didn't recover the data you are looking for, please refer to alternate sync options, i.e. Apple, Google or third party sync services.

Android is a trademark of Google, Inc.
iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license.
Windows is a registered trademark of Microsoft Corporation in the United States and other countries.
© 2019 BlackBerry. All rights reserved. BlackBerry® and related trademarks, names and logos are the property of BlackBerry Limited and are registered and/or used in the US and countries around the world.

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