Select Your Device
Apple® iPhone® X
Apple® iPhone® 8 Plus
Apple® iPhone® 8
Apple® Watch Series 3
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Apple® iPhone® 6s Plus
Samsung Galaxy S8
Samsung Galaxy S® 6
Samsung Galaxy S® 5
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S7 edge
Apple® iPhone® 5s
Moto Z Play Droid Edition
Apple® iPhone® SE
DROID TURBO 2
Samsung Galaxy Note8
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy S® 4
Samsung Galaxy J3 Eclipse
Galaxy J7 / J7 V
Samsung Galaxy Note5
Samsung 3G Network Extender
Pixel™, Phone by Google
Samsung Galaxy Note® 4
Samsung Galaxy S8+
Moto Z Force Droid Edition
LG K20™ V
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5c
Samsung 4G LTE Network Extender
Verizon Ellipsis® 8
Verizon Ellipsis® 7
Apple® iPhone® 5
Samsung Galaxy J3 (2016)
LG Revere® 3
Apple® iPad® 2
Samsung Galaxy J1™ Prepaid
Samsung Gusto® 3
Droid Turbo by Motorola
DROID MAXX by MOTOROLA
Pixel™ XL, Phone by Google
Verizon Wireless Home Phone
LG G4™
Jetpack® MiFi® 7730L
LG G5
Samsung Galaxy Core Prime™
V20™
Droid Turbo in Ballistic Nylon
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Apple® iPhone® 4
LG V10™
LG G6™
LG G3
GizmoGadget™ by LG
Apple® iPhone® 4s
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy J3 V
Samsung Galaxy S6 edge +
Motorola moto z2 play
Ellipsis® Jetpack® MHS800L
Verizon 4G LTE Broadband Router
Pantech 4G LTE Global USB Modem UML290
Google Pixel 2
Stylo™ 2 V
LG K8 V
Samsung Galaxy S® 6 edge
Galaxy Tab E (8.0)
Verizon MiFi® 4G LTE Global USB Modem U620L
moto z2 force edition
LG Optimus Zone™ 3 Prepaid
Google Pixel 2 XL
Verizon LTE Internet and Home Phone
PRIV™ by BlackBerry®
Moto Z Droid Edition
DROID MAXX 2
DuraForce PRO with Sapphire Shield
Hum+ by Verizon
Samsung Convoy® 4
Samsung Galaxy Note® 3
GizmoPal™
GizmoPal® 2 by LG
LG Cosmos™ 3
Microsoft Lumia 735
Verizon Ellipsis® Jetpack® MHS900L
LG V30®
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy S® III
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
moto e4 Prepaid
Moto G Play
BlackBerry® Bold™ 9930 smartphone
LG Exalt® LTE
DuraXV
Samsung Convoy™ 3
Verizon 4G LTE USB Modem 551L
Brigadier™ by Kyocera
DROID RAZR M by MOTOROLA
Galaxy J3 Mission Prepaid
Verizon Ellipsis® 10
Verizon Verizon SmartHub with Voice
Casio G'zOne Commando®
DROID MINI by MOTOROLA
Verizon Wear24™
LG K4™ LTE
Verizon 4G LTE USB Modem UML295
DROID 3 by MOTOROLA
Verizon Global USB Modem USB730L
Samsung Gear S3 frontier
HTC Desire® 530
Ellipsis™ Jetpack® MHS815L
Kyocera DuraXV+
Galaxy Tab E
Motorola moto e4 plus™ Prepaid
ZenPad™ Z10
Verizon Wireless Home Phone T2000
Microsoft Surface 3
Apple® iPad mini™ with Retina display
LG G Vista
Samsung Convoy™ 2
Casio G'zOne Ravine® 2
Casio G'zOne Commando® 4G LTE
LG G2
LTE Internet (Installed)
Apple® iPad Air® 2
HTC One® (M8)
Apple® iPad® (9.7-inch)
LG Extravert™ 2
BlackBerry Classic
HTC 10™
LG G Pad 8.3 LTE
Moto G™ by Motorola
Samsung Brightside™
HTC One M9
Samsung Gusto® 2
LG Exalt™
DROID by MOTOROLA
Sony Xperia® Z3v
Apple® iPad Pro®
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Terra™
DROID ULTRA by MOTOROLA
Verizon Ellipsis® 8 HD
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
ZenPad™ Z8
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Samsung Galaxy S® 4 mini
Verizon Wireless AirCard® 595
Gear S2
LG Revere®
Moto E™ Prepaid
Samsung Intensity™ II
Apple® iPad Pro® (10.5-inch)
Samsung Galaxy Tab S2
HTC Desire® 526
LG Octane™
Apple® iPad Air®
Galaxy Note® Edge
Samsung Galaxy Note® II
Cadence by Kyocera
ASUS ZenPad™ Z8s
Apple® iPad mini® 4
BlackBerry® Q10 smartphone
Samsung Convoy™
Samsung Galaxy Tab® 2 (7.0)
BlackBerry® Z10 smartphone
ZTE Cymbal® LTE
Apple® iPad Pro® (9.7-inch)
LG G Pad™ X8.3
Apple® iPad Pro® (12.9-inch)
HTC Desire® 626
Moto X™ (2nd Gen.)
Motorola RAZR V3m
DROID INCREDIBLE 4G LTE by HTC
DROID RAZR by MOTOROLA
LG Cosmos™ 2
Arlo Go
Samsung Galaxy Tab S3
KYOCERA DuraXVLTE
Nexus 6
Nokia Lumia 822
Moto X™ by Motorola
Nokia Lumia 928
Verizon Wireless USB760 Modem
LG Accolade™
Apple® iPad® with Wi-Fi + 4G
G Pad™ 10.1 LTE
G Pad™ 7.0 LTE
Gear S®
Humx
LG Vortex™
Spartan GoCam™
LG Revere® 2
Samsung Galaxy Tab®
Samsung Intensity™ III
LG enV®3
DROID RAZR MAXX HD by MOTOROLA
Samsung Galaxy Tab® (10.1)
Verizon MiFi™2200 Intelligent Mobile Hotspot
BlackBerry® Bold 9650 smartphone
Apple® iPad®
BlackBerry® Z30 smartphone
Casio G'zOne Ravine®
Samsung Galaxy Tab® 2 (10.1)
Samsung Galaxy Book
HTC One®
LG 4G LTE USB Modem VL600
Apple® iPad mini™
Samsung Gusto®
DROID X by MOTOROLA
ASUS ZenFone™ V
Samsung Galaxy Tab® 4 (10.1)
Ellipsis® Kids
Toyota Connected Car
Samsung Galaxy Tab® 4 (8.0)
Dell™ Vostro™ V13 Laptop
LG Exalt™II
Verizon GizmoTab™
Sonim XP5
Samsung Haven™
Motorola MOTO™ W755
ASUS ZenFone™ AR
LG Optimus Zone™ 2 Prepaid
Samsung Alias™ 2
LG VX8300
Nokia Lumia Icon
Samsung Illusion™
Samsung Galaxy S® III mini
HP Elite x2 1012
Apple® iPad mini™ 3
Apple® iPad® with Retina display
BlackBerry® Curve™ 9330 smartphone
BlackBerry® 8830 World Edition smartphone
Samsung Galaxy Camera®
Motorola Barrage™
Lancet™ for Android™
LG Cosmos™
HTC One® (M8) for Windows®
DROID 4 by MOTOROLA
Verizon Wireless USB720 Modem
LG Optimus Exceed™ 2
Pantech Hotshot™
DROID RAZR MAXX by MOTOROLA
Samsung Fascinate™
Transpyre™ Prepaid
Samsung Gear S3 classic
DROID BIONIC by MOTOROLA
Verizon Wireless UMW190 Global USB Modem
BlackBerry® Storm2™ 9550 smartphone
DROID X2 by MOTOROLA
LG enV® TOUCH
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
ZTE Blade™ Vantage Prepaid
Samsung Knack™
Pantech Perception™
DROID DNA by HTC
LG enV®2
Verizon Wireless UM175 USB Modem
Windows Phone 8X by HTC
Motorola XOOM™ 4G LTE
Samsung Intensity™
Pantech Breakout™
Watch Urbane™ 2nd Edition LTE
DROID RAZR HD by MOTOROLA
DROID INCREDIBLE 2 by HTC
Enact™ by LG
LG VX5500
Samsung Galaxy Note® Pro
Samsung Galaxy Note® 10.1
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Smooth™
BlackBerry® Tour™ 9630 smartphone
Casio G'zOne Boulder®
Samsung Galaxy Stellar™
BlackBerry® Bold™ 9930 smartphone without camera
THUNDERBOLT™ by HTC
Sony Xperia® Z2
Pantech Marauder™
Galaxy Nexus by Samsung
Verizon Wireless AirCard® 595U USB Modem
LG Extravert™
Lucid™3 by LG
Lancet™
Samsung Galaxy Tab® S
HTC One® max
DROID CHARGE by SAMSUNG
Samsung Galaxy™ Stratosphere™
LG Optimus Zone™
HTC One® remix
Nokia Lumia 2520
Intuition™ by LG
Samsung SCH-u340
Samsung Alias™
Hydro ELITE by KYOCERA
Samsung Juke
Samsung Galaxy Note® 10.1 2014 Edition
DROID INCREDIBLE by HTC
LG VX8360
Pantech Jest™ 2
Casio G'zOne Rock™
Lucid™2 by LG
LG Cosmos™ Touch
Google Nexus 7
Verizon Wireless G'zOne Type-S
BlackBerry® Curve™ 9310 smartphone
Motorola W385
HTC Rhyme™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Galaxy™ Stratosphere™ II
LG VX5400
Verizon Wireless USB727 Modem
Verizon Wireless PC5750 PC Card
Verizon Wireless UM150 USB Modem
Samsung Galaxy Tab® (7.7)
HTC Desire® 612
Samsung ATIV Odyssey™
Verizon Wireless CDM8950
Motorola Adventure™ V750
BlackBerry® Curve™ 8530 smartphone
Casio G'zOne Brigade®
Motorola MOTO™ VU204
Spectrum™ by LG
Samsung Galaxy Legend™
Samsung ATIV SE™
LG VX8350
Spectrum™ 2 by LG
Samsung Galaxy View
Moto X™ - Designed by You (2nd Generation)
DROID 2 GLOBAL by MOTOROLA
DROID 2 by MOTOROLA
LG Dare™
Samsung SCH-u430
Motorola XOOM™
Verizon Wireless Escapade®
Samsung FlipShot®
Verizon Wireless Razzle™
Pantech Caper™ Prepaid
Verizon Wireless Salute™
Samsung Reality™
LG VX3200
Samsung Gear S2 classic
LG enV®
HP Spectre x2
Samsung SCH-u410
Delphi Connect
Motorola RAZR V3m in Gray
DROID XYBOARD 10.1 by MOTOROLA
BlackBerry® Curve™ 9370 smartphone
Moto X™ - Designed by You
Samsung SCH-a930
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Casio EXILIM
Samsung SCH-a870
LG Ally™
LG Chocolate®
Lucid™ by LG
Samsung SCH-u540
Motorola MOTOKRZR K1m
LG VX5200
Luge™ by Motorola Prepaid
HP® Mini 1151NR Netbook
LG Voyager™
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG VX5300
LG Chocolate® 3
Motorola W315
LG VX8700
Samsung Rogue™
Verizon Wireless Coupe™
Motorola RAZR V3c
Verizon Wireless V740 ExpressCard
Verizon Wireless CDM8975
Lexus Connected Car
LG Enlighten®
Motorola V60s
DROID XYBOARD 8.2 by MOTOROLA
LG VX8100
Sierra Wireless AirCard® 580
Revolution™ by LG
DROID R2D2 by MOTOROLA
DROID PRO by MOTOROLA
Motorola Entice™
LG Optimus Exceed™
Motorola V325
Samsung SCH-a950
LG VX3300
HTC Rezound™
BlackBerry Classic Non-Camera
LG VX6100
Gateway® LT2016u Netbook
Samsung Omnia® II
LG VX4650
Samsung Renown™
Samsung Zeal™
LG Chocolate® Touch
DROID ERIS by HTC
G'zOne Boulder™ Black and Silver
LG VX6000
HP® Pavilion dm1-3010nr Notebook
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless USB1000 Global USB Modem
HTC Touch Pro™
Samsung SCH-a650
Kyocera KX414
Samsung Trance™
Motorola E815
Motorola V710
LG Clout™
Motorola V325i
Samsung Continuum™
Samsung SCH-u550
Pantech Crux™
Samsung SCH-a850
Motorola Rival™
Nokia 2705 Shade™
Nokia 6205
Samsung Gleam®
Nokia 6015i Prepaid
Verizon Wireless Adamant™
LG VENUS™
LG Glance™
Samsung SCH-a670
Nokia 3589i
HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 6215i
Verizon XU870 Global ExpressCard®
Verizon Wireless PN-300
Samsung Sway™
HTC Trophy™
Motorola V276
HP® Mini 311-1037NR Netbook
Motorola V60p
Samsung SCH-n330
Motorola MOTORAZR maxx Ve
Samsung SCH-a630
Nokia 6315i
Motorola Rapture™ VU30
Samsung 4G LTE Network Extender 2
Verizon Converged VOIP Device
Verizon Ellipsis® 10 HD
Lincoln Connected Car
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
LG Versa™
Yealink One TalkSM IP DECT Phone Bundle
Motorola C333
Verizon Wireless V620
Jest™
Nokia 2128i
Nokia 2705 Shade™ Non-Camera
HP® Mini 110-3098NR Netbook
LG VX4500
Compaq® Mini CQ10-688nr Netbook
ZenFone™ V Live
Motorola C343
Ford Connected Car
Verizon Wireless Blitz® Prepaid
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung Omnia®
Samsung Glyde™
Verizon Wireless U630 PC Card

Accessories

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Equipment Protection / Insurance FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
Activating Your 4G LTE Android Tablet
[How to Use Guide]
Learn how to activate your 4G LTE Android tablet with Verizon Wireless.
Activation and Shipping Guide: Android™ Tablet
[How to Use Guide]
Instructions on activating a replacement Android™ Tablet and shipping your defective device back to us.
Initial Activation and Setup - Ellipsis® 10
[Device-Specific Instructions]
Account Sync Settings - Ellipsis® 10
[Device-Specific Instructions]
Getting to Know Your Ellipsis 10
[PDF]
Get to know your new Verizon Ellipsis 10 with this quick reference guide.
Turn Off Android Device Protection - Ellipsis® 10
[Device-Specific Instructions]
To disable the screen lock setting on your DROID Charge, check out this info.

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Move Music Files to Device - Ellipsis® 10
[Device-Specific Instructions]

Basics

How to Use Your Verizon Ellipsis 10
[Video]
Learn how to get around your Verizon Ellipsis 10 including unlocking the phone, tips on apps and more.
Length: 3:00
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Capture a Screenshot - Ellipsis® 10
[Device-Specific Instructions]
Verizon Ellipsis® 10 Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the buttons and Home screen of your Verizon Ellipsis® 10.
Verizon Ellipsis® 10 Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to power on and shut down your Verizon Ellipsis® 10.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Overview - Ellipsis® 10
[Device-Specific Instructions]
View Battery Status - Ellipsis® 10
[Device-Specific Instructions]
Turn Battery Optimization On / Off - Android 6.0 and higher (Ellipsis®)
[Device-Specific Instructions]
Battery optimization conserves power on your Ellipsis device and is turned on by default.
Extend Battery Life - Ellipsis® 10
[Device-Specific Instructions]
Power Saver Settings - Ellipsis® 10
[Device-Specific Instructions]
Turn Power Saver On / Off - Ellipsis® 10
[Device-Specific Instructions]
Verizon Ellipsis® 10 Simulator: Using Battery Saver Mode
[Interactive Simulation]
Learn how to switch to Battery Saver mode to help conserve energy on your Verizon Ellipsis® 10.

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth® Pairing Guide
[Device-Specific Instructions]
How to Set Up Bluetooth on Your Verizon Ellipsis 10
[Video]
Learn how to pair and connect a Bluetooth device using your Verizon Ellipsis 10.
Length: 1:26
Send Contact via Bluetooth® - Ellipsis® 10
[Device-Specific Instructions]
Bluetooth® Discovery Mode - Ellipsis® 10
[Device-Specific Instructions]
Turn Bluetooth® On / Off - Ellipsis® 10
[Device-Specific Instructions]
Verizon Ellipsis® 10 Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Discover how to pair your Verizon Ellipsis® 10 with your Bluetooth device.
Verizon Ellipsis® 10 Simulator: Sending Photos Using Bluetooth®
[Interactive Simulation]
Learn how to send photos to another Bluetooth device, like a tablet or printer, with your Verizon Ellipsis® 10.

Calling & Dialing

Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Call Waiting - Smartphone
[Device-Specific Instructions]
Verizon Ellipsis® 10 Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for muting notifications on your Verizon Ellipsis® 10.
Verizon Ellipsis® 10 Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
Discover how to set your Verizon Ellipsis® 10 to Airplane mode.

Camera, Photos & Videos

View Media via External Display - Ellipsis® 10
[Device-Specific Instructions]
To view your tablet's screen on an external display (e.g., HDTV), see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Pictures / Videos - Ellipsis® 10
[Device-Specific Instructions]
Common Camera Settings - Ellipsis® 10
[Device-Specific Instructions]
How do I play videos from an sd card?
[Community]
Which app can I use to play mp4, avi, and other video formats from the SD card of my Verizon ellipsis 10?
How do I take screen shots with my Ellipsis 10?
[Community]
How do I take a screen shot with my new ellipsis 10?
Verizon Ellipsis® 10 Simulator: Accessing the Camera from the Lock Screen
[Interactive Simulation]
Discover how to access your camera from the Lock screen on your Verizon Ellipsis® 10.
Verizon Ellipsis® 10 Simulator: Adjusting the Video Quality
[Interactive Simulation]
Learn how to adjust the video setting for easy sharing in emails, social network posts and more on your Verizon Ellipsis® 10.
Verizon Ellipsis® 10 Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to take a picture of the screen and view it on your Verizon Ellipsis® 10.
Verizon Ellipsis® 10 Simulator: Changing the File Size of Pictures
[Interactive Simulation]
Learn how to adjust the picture settings for easy sharing in emails, social network posts and more on your Verizon Ellipsis® 10.
Verizon Ellipsis® 10 Simulator: Recording a Video
[Interactive Simulation]
Discover how to record a video using your Verizon Ellipsis® 10.
Verizon Ellipsis® 10 Simulator: Sharing Photos
[Interactive Simulation]
A visual guide for sharing photos by email, social networks and more using your Verizon Ellipsis® 10.
Verizon Ellipsis® 10 Simulator: Sharing Videos
[Interactive Simulation]
A visual guide to sharing a video with another person or device using your Verizon Ellipsis® 10.
Verizon Ellipsis® 10 Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your Verizon Ellipsis® 10.
Verizon Ellipsis® 10 Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Learn how to take a picture while recording a video on your Verizon Ellipsis® 10.
Verizon Ellipsis® 10 Simulator: Taking a Selfie
[Interactive Simulation]
An interactive guide on how to take a selfie with your Verizon Ellipsis® 10.
Verizon Ellipsis® 10 Simulator: Using Photo Filters
[Interactive Simulation]
Learn how to use photo filters on your camera for your Verizon Ellipsis® 10.
Verizon Ellipsis® 10 Simulator: Zooming In and Out for Photos
[Interactive Simulation]
Learn how to zoom in and out for taking photos on your Verizon Ellipsis® 10.
Verizon Ellipsis® 10 Simulator: Zooming In and Out for Video
[Interactive Simulation]
A visual guide for how to zoom in and out while video recording on your Verizon Ellipsis® 10.

Contacts

Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Import Contacts from SD Card - Ellipsis® 10
[Device-Specific Instructions]
Send Contact via Bluetooth® - Ellipsis® 10
[Device-Specific Instructions]
Add a Contact - Ellipsis® 10
[Device-Specific Instructions]
Delete a Contact - Ellipsis® 10
[Device-Specific Instructions]
Edit a Contact - Ellipsis® 10
[Device-Specific Instructions]
Export Contacts to SD Card - Ellipsis® 10
[Device-Specific Instructions]
Export Contacts to SIM Card - Ellipsis® 10
[Device-Specific Instructions]
How do I save email addresses to my contact list?
[Community]
When I receive an email how do I save and put in my contact list?
Link / Unlink Contacts - Ellipsis® 10
[Device-Specific Instructions]
Verizon Ellipsis® 10 Simulator: Adding a Contact
[Interactive Simulation]
Discover how to add a new contact to your Verizon Ellipsis® 10.
Verizon Ellipsis® 10 Simulator: Adding and Deleting Contacts from Favorites
[Interactive Simulation]
An interactive guide for how to add or delete contacts from your Favorites list on your Verizon Ellipsis® 10.
Verizon Ellipsis® 10 Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
A step-by-step visual guide for how to assign a picture to a contact on your Verizon Ellipsis® 10.
Verizon Ellipsis® 10 Simulator: Sharing a Contact's Information
[Interactive Simulation]
Learn how to share the information for one of your contacts with someone else using your Verizon Ellipsis® 10.
View Contact Sync Source - Ellipsis® 10
[Device-Specific Instructions]
To view where a phonebook contact was imported from, see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off / On Facebook Video Auto Play
[Device-Specific Instructions]
Manage Data Usage - Ellipsis® 10
[Device-Specific Instructions]
Turn Data On / Off - Ellipsis® 10
[Device-Specific Instructions]
Conserve Data Usage - Google+
[Device-Specific Instructions]
Data Roaming - Ellipsis® 10
[Device-Specific Instructions]
Why is my Ellipsis 10 is using all my data?
[Community]
I was told by my Verizon store, that my ellipses 10 would only use my Verizon data if I was away from home. I bought this a month ago and it has used up almost all of my 8gigs of data and it has never left the house.It shows that wi-fi is connected, but I don’t think it is switching to it, because...

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Check for Water Damage - Ellipsis
[Device-Specific Instructions]
View SIM Card Number - Ellipsis® 10
[Device-Specific Instructions]
Check for Physical Damage
[Device-Specific Instructions]
View Device Info - Ellipsis® 10
[Device-Specific Instructions]
View MAC Address - Ellipsis® 10
[Device-Specific Instructions]
View Phone Number - Ellipsis® 10
[Device-Specific Instructions]

Device Settings

Set Up Printing - Ellipsis® 10
[Device-Specific Instructions]
Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Touch Screen Settings - Ellipsis® 10
[Device-Specific Instructions]
Adjust Display Settings - Ellipsis® 10
[Device-Specific Instructions]
Adjust Font Settings - Ellipsis® 10
[Device-Specific Instructions]
Turn Data On / Off - Ellipsis® 10
[Device-Specific Instructions]
USB Debugging Mode - Ellipsis® 10
[Device-Specific Instructions]
Adjust Brightness Settings - Ellipsis® 10
[Device-Specific Instructions]
Language Selection - Ellipsis® 10
[Device-Specific Instructions]
Vibrate Mode - Ellipsis® 10
[Device-Specific Instructions]
Airplane Mode - Ellipsis® 10
[Device-Specific Instructions]
Auto Restore - Ellipsis® 10
[Device-Specific Instructions]
Date and Time Settings - Ellipsis® 10
[Device-Specific Instructions]
Manage Interruptions - Ellipsis® 10
[Device-Specific Instructions]
Verizon Ellipsis® 10 Simulator: Accessing Settings
[Interactive Simulation]
Learn how to access settings on your Verizon Ellipsis® 10 to change alert sounds, turn off GPS and more.
Verizon Ellipsis® 10 Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving battery life on your Verizon Ellipsis® 10 by adjusting the screen timeout.

Email/Gmail

How to Set Up Email on Your Verizon Ellipsis 10
[Video]
Set up your personal and work or school email quickly on your Verizon Ellipsis 10. See the steps in this video.
Length: 3:37
Standard Email Messaging Ports
[Device-Specific Instructions]
Delete Gmail™ Messages - Android® 
[Device-Specific Instructions]
Remove Gmail™ Account - Ellipsis® 10
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android® 
[Device-Specific Instructions]
Gmail™ Sync - Ellipsis® 10
[Device-Specific Instructions]
Add a Personal Email Account - Ellipsis® 10
[Device-Specific Instructions]
Corporate Email (Exchange ActiveSync®) Server Settings - Ellipsis® 10
[Device-Specific Instructions]
If you need to update the work email password/server settings for your Ellipsis 10, view this info.
Delete Email Messages - Ellipsis® 10
[Device-Specific Instructions]
Reply to an Email Message - Ellipsis® 10
[Device-Specific Instructions]
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21
Verizon Ellipsis® 10 Simulator: Forwarding an Email
[Interactive Simulation]
Discover how to forward an email on your Verizon Ellipsis® 10.
Verizon Ellipsis® 10 Simulator: Including an Email Attachment
[Interactive Simulation]
Learn how to attach a file, like a document or photo, to an email with your Verizon Ellipsis® 10.
Verizon Ellipsis® 10 Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your Verizon Ellipsis® 10.
Verizon Ellipsis® 10 Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Verizon Ellipsis® 10.
Verizon Ellipsis® 10 Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to access your work email on your Verizon Ellipsis® 10.
Verizon Ellipsis® 10 Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to access your existing email account on your Verizon Ellipsis® 10.
Verizon Ellipsis® 10 Simulator: Switching Between Email Accounts
[Interactive Simulation]
Learn how to access different email accounts on your Verizon Ellipsis® 10.
View Email Messages - Ellipsis® 10
[Device-Specific Instructions]

Find My Phone

Turn Find My Device On / Off - Android®
[Device-Specific Instructions]
Remotely Lock Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Locate Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.

Gestures & Motions

Gestures - Google Maps™
[Device-Specific Instructions]

Google Backup & restore

Google™ Backup and Restore - Ellipsis® 10
[Device-Specific Instructions]

GPS & Location Based Services

Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Find Current Location - Google Maps™
[Device-Specific Instructions]
Download an Offline Map (Google Maps™)
[Device-Specific Instructions]
GPS Location Settings - Android®
[Device-Specific Instructions]
Turn GPS Location On / Off - Ellipsis® 10
[Device-Specific Instructions]
Add Layers - Google Maps™
[Device-Specific Instructions]

Home Screen

How to Use Your Verizon Ellipsis 10
[Video]
Learn how to get around your Verizon Ellipsis 10 including unlocking the phone, tips on apps and more.
Length: 3:00
Add Widgets to Home Screen - Ellipsis® 10
[Device-Specific Instructions]
View Home Screen Panels - Ellipsis® 10
[Device-Specific Instructions]
Set Wallpaper - Ellipsis® 10
[Device-Specific Instructions]
Add Folders to Home Screen - Ellipsis® 10
[Device-Specific Instructions]
Add Shortcuts to Home Screen - Ellipsis® 10
[Device-Specific Instructions]
Access Notification Panel - Ellipsis® 10
[Device-Specific Instructions]
Rename Home Screen Folder - Ellipsis® 10
[Device-Specific Instructions]
Verizon Ellipsis® 10 Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
Discover how to add folders to the Home screen on your Verizon Ellipsis® 10 to help organize your apps.
Verizon Ellipsis® 10 Simulator: Adding Widgets and Apps to the Home Screen
[Interactive Simulation]
An interactive guide on how to place widgets and apps on the Home screen of your Verizon Ellipsis® 10 for quick access to them.
Verizon Ellipsis® 10 Simulator: Adjusting Widgets and Apps on the Home Screen
[Interactive Simulation]
A visual guide on how to rearrange and resize widgets and apps on the Home screen of your Verizon Ellipsis® 10.
Verizon Ellipsis® 10 Simulator: Removing Widgets and Apps from the Home Screen
[Interactive Simulation]
Learn how to remove widgets and apps from the Home screen of your Verizon Ellipsis® 10.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Mobile Hotspot Settings - Ellipsis® 10
[Device-Specific Instructions]
To configure Mobile Hotspot settings (e.g., password, allowed devices, etc.), view this info.
Verizon Ellipsis® 10 Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up your Verizon Ellipsis® 10 as a Mobile Hotspot, so you can share your data connection with other devices.

Internet & Web Browser

Disable Work Offline - Internet Browser
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Web Browser - Ellipsis® 10
[Device-Specific Instructions]
Verizon Ellipsis® 10 Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Verizon Ellipsis® 10, so it's easy to find later.
Verizon Ellipsis® 10 Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to find a website using your Verizon Ellipsis® 10.
Verizon Ellipsis® 10 Simulator: Searching the Web by Voice
[Interactive Simulation]
A visual guide for how to search the web using your voice with your Verizon Ellipsis® 10.
Verizon Ellipsis® 10 Simulator: Using Web Browser Windows
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Verizon Ellipsis® 10.

Keyboard

Turn Voice Input On / Off - Android®
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Verizon Ellipsis® 10 Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your Verizon Ellipsis® 10.

Lock, Unlock, Password & Security

Turn Off Screen Lock - Ellipsis® 10
[Device-Specific Instructions]
Change Device Password - Ellipsis® 10
[Device-Specific Instructions]
To change the method used to lock or unlock your Ellipsis 10, view this info.
Unlock the Device - Ellipsis® 10
[Device-Specific Instructions]
Set Up Screen Lock - Ellipsis® 10
[Device-Specific Instructions]
Smart Lock - Ellipsis® 10
[Device-Specific Instructions]
Lock Screen Notifications - Ellipsis® 10
[Device-Specific Instructions]
Manage Screen Lock Settings - Ellipsis® 10
[Device-Specific Instructions]
Restriction Settings - Ellipsis® 10
[Device-Specific Instructions]
Set Up Face Recognition - Ellipsis® 10
[Device-Specific Instructions]
Verizon Ellipsis® 10 Simulator: Setting Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your Verizon Ellipsis® 10 to help protect your private information.
Verizon Ellipsis® 10 Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen on your Verizon Ellipsis® 10.

Memory/Storage

Insert SD Card - Ellipsis® 10
[Device-Specific Instructions]
Format SD Card - Ellipsis® 10
[Device-Specific Instructions]
View this info on memory card formatting options for your Ellipsis 10.
Format SD Card via PC
[Device-Specific Instructions]
Remove SD Card - Ellipsis® 10
[Device-Specific Instructions]
Check Memory - Ellipsis® 10
[Device-Specific Instructions]
Verizon Ellipsis® 10 Simulator: Inserting a microSD Card
[Interactive Simulation]
Discover how to put a microSD card into your Verizon Ellipsis® 10 to add memory for photos, videos, music, documents and more.
Verizon Ellipsis® 10 Simulator: Removing a microSD Card
[Interactive Simulation]
Learn how to take a microSD card out of your Verizon Ellipsis® 10.

Navigating & Multitasking

Verizon Ellipsis® 10 Simulator: Multitasking Between Apps
[Interactive Simulation]
An interactive guide on how to easily switch between and close apps that are running on your Verizon Ellipsis® 10.
Verizon Ellipsis® 10 Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for swiping between multiple Home screens on your Verizon Ellipsis® 10.
Verizon Ellipsis® 10 Simulator: Using the Notification Panel
[Interactive Simulation]
Discover how to access and clear the Notification Panel on your Verizon Ellipsis® 10.

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Verizon Ellipsis 10 Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your Verizon device.
Factory Data Reset (Powered Off) - Ellipsis® 10
[Device-Specific Instructions]
A factory data reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
View Software Version - Ellipsis® 10
[Device-Specific Instructions]
To view the software version your Ellipsis 10 is running, check out this info.
Factory Data Reset (Powered On) - Ellipsis® 10
[Device-Specific Instructions]
A factory data reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Remove Ransomware From the Device - Android
[Device-Specific Instructions]
Soft Reset - Ellipsis® 10
[Device-Specific Instructions]
Why Won't My Ellipsis 10 Play Clash Royale?
[Community]
Just bought the ellipses 10 today. First app I downloaded was Clash Royale and when trying to open i get a black screen. Called Verizon and they said that it is considered a "high risk" application and my only choice is to return the device and buy a different one. I can play CR on my old Samsung note...

SIM Card

4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Insert SIM Card - Ellipsis® 10
[Device-Specific Instructions]
Remove SIM Card - Ellipsis® 10
[Device-Specific Instructions]
View SIM Card Number - Ellipsis® 10
[Device-Specific Instructions]
Import Contacts from SD Card - Ellipsis® 10
[Device-Specific Instructions]
Unblock SIM PIN - Ellipsis® 10
[Device-Specific Instructions]
Export Contacts to SD Card - Ellipsis® 10
[Device-Specific Instructions]
Export Contacts to SIM Card - Ellipsis® 10
[Device-Specific Instructions]
Modify SIM PIN - Ellipsis® 10
[Device-Specific Instructions]
Turn SIM PIN On / Off - Ellipsis® 10
[Device-Specific Instructions]
Verizon Ellipsis® 10 Simulator: Inserting a Micro SIM Card
[Interactive Simulation]
Discover how to put a micro SIM card into your Verizon Ellipsis® 10.
Verizon Ellipsis® 10 Simulator: Removing a Micro SIM Card
[Interactive Simulation]
Learn how to take a micro SIM card out of your Verizon Ellipsis® 10.
Why am I having issues with my Sim card?
[Community]
I am having an issue the sim card installed in my Ellipsis tablet. The tablet keeps telling me the card is not installed

Social Networking

Verizon Ellipsis® 10 Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your Verizon Ellipsis® 10.
Verizon Ellipsis® 10 Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your Verizon Ellipsis® 10 to help protect your account.
Verizon Ellipsis® 10 Simulator: Posting Status Updates and Photos to Facebook®
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your Verizon Ellipsis® 10.

Sounds, Volume & Audio

Volume Controls - Ellipsis® 10
[Device-Specific Instructions]
Set Ringtones - Ellipsis® 10
[Device-Specific Instructions]

Text & Multimedia Messaging

Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:24
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Cut, Copy and Paste Text - Ellipsis® 10
[Device-Specific Instructions]
Text Message Signature - Android™
[Device-Specific Instructions]
Verizon Ellipsis® 10 Simulator: Recording a Message
[Interactive Simulation]
Learn how to record a message with your voice and send it by text on your Verizon Ellipsis® 10.
Verizon Ellipsis® 10 Simulator: Sending a Text Message to Multiple Contacts
[Interactive Simulation]
Learn how to send a text message to a group of your contacts from your Verizon Ellipsis® 10.
Why Won't My iMessages Sync To My Ellipsis 10?
[Community]
I'll text different clients all day long, and when I get home at night not all of the conversations are there . Nor do any of the conversations sync in real time . Any ideas why ?

Tips, Tricks & Shortcuts

Can I label folders on the home screen?
[Community]
Is there a way to make folder names appear with the icon on the home screen?
How Can I Get Mobile Strike To Work On My Ellipsis 10?
[Community]
Does anyone have a thought on how to fix a problem caused by the makers of mobile strike the update that went in effect 1/22/16  broke the game so it is nolonger playable on the Ellipsis 10 thanks for any help
How do I free up storage on my device?
[Community]
On my ellipsis 10 how do I free up storage
Is my tablet ellipsis 10 considered an android?
[Community]
I am trying to load Webroot.
Verizon Ellipsis® 10 Simulator: Finding More Help
[Interactive Simulation]
Discover how to find videos and tutorials to help you use your Verizon Ellipsis® 10.
What is the largest Micro SD card I can use?
[Community]
What is the largest Micro SD card that can be used on tablet?
Where can i download a user guide for the Ellipsis 10?
[Community]
I've been looking for several minutes for where to download the user guide for the Ellipsis 10 tablet

TV

Wireless Display - Ellipsis® 10
[Device-Specific Instructions]

Visual & Hearing Accessibility

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]

Wallpapers/Theme

Verizon Ellipsis® 10 Simulator: Changing the Wallpaper
[Interactive Simulation]
Learn how to change the background of the Home screen on your Verizon Ellipsis® 10.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
How to Set Up Wi-Fi on Your Verizon Ellipsis 10
[Video]
Connect to a Wi-Fi network using your Verizon Ellipsis 10. This video shows you the steps.
Length: 1:24
Add a Wi-Fi Network - Ellipsis® 10
[Device-Specific Instructions]
Turn Wi-Fi On / Off - Ellipsis® 10
[Device-Specific Instructions]
Tethered Modem Connection - Ellipsis® 10
[Device-Specific Instructions]
Auto Switch Between Wi-Fi & Mobile Data Networks - Ellipsis® 10
[Device-Specific Instructions]
To allow your Ellipsis 10 to auto switch between Wi-Fi and the Verizon Wireless network to ensure a connection, see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
View Signal Strength - Ellipsis® 10
[Device-Specific Instructions]
Access Wi-Fi Direct - Ellipsis® 10
[Device-Specific Instructions]
Manually Add a Wi-Fi Network - Ellipsis® 10
[Device-Specific Instructions]
Remove Wi-Fi Connection - Ellipsis® 10
[Device-Specific Instructions]
Network Mode Settings - Ellipsis® 10
[Device-Specific Instructions]
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Turn Mobile Hotspot On / Off - Ellipsis® 10
[Device-Specific Instructions]
Verizon Ellipsis® 10 Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your Verizon Ellipsis® 10 to connect to a Wi-Fi network, so you can access the Internet without using data.

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