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Verizon Ellipsis® 8 - Support Overview

Find device-specific support and online tools for your Verizon Ellipsis 8.
Ellipsis 8 User Guide (PDF)
This user guide can help you get the most out of your device.

Troubleshoot Ellipsis 8
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Backup Assistant Plus

Back Up Contacts - Backup Assistant Plus - Android™ Tablet

Here's how to back up contacts via Backup Assistant Plus on your Android tablet.

Back Up Media - Backup Assistant℠ Plus - Android™ Tablet

Here's how to back up pictures and other media via Backup Assistant Plus on your Android tablet.

Backup Assistant℠ Plus - Tablets

Here's a list of tablets available with Backup Assistant Plus.

Download Pictures/Videos - Backup Assistant℠ Plus - Android™ Tablet

Here's how to download pictures and videos to Backup Assistant Plus via your Android tablet.

Restore Contacts - Backup Assistant℠ - Android™ Tablet

Here's how to restore contacts via Backup Assistant on your Android tablet.

Device Switch

BlackBerry - BlackBerry Content Transfer - Android™

To transfer content between an Android and a Blackberry OS10 device, check out this info.

Download and Install - BlackBerry Content Transfer - Android™

Here's how to download and install BlackBerry content transfer.

Facebook

Change Default Messaging App - Facebook® Messenger

Here's how to change your default messaging app from Facebook Messenger to another service.

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

Field Force Manager

Field Force Manager FAQs

Learn about Field Force Manager, a service that helps you monitor and communicate with your workers in the field.

General

Airtime usage when removing or canceling applications

Here's info on how airtime charges may apply when removing Media Center / Get It Now apps.

Allow App Installation from Unknown Sources - Android™

Here's how to download apps from sources other than the Google Play store.

Check Apps Reviewed by Verizon Wireless

Here's how to run a health check on your device to make sure everything's in order.

Download and Install - Kickbit

Here's how to install the Kickbit app on your iOS or Android device.

Google Play™ Store - Clear App Cache and Data

If your Android device runs slow, crashes or resets, or apps freeze, here's how to clear cached data.

Google Play™ Store - Contact App Developers

Here's how to report problems or submit suggestions for apps on your Android smartphone / tablet via the Play Store.

Google Play™ Store - Request Refund for Downloaded App

Here's how to request a refund for a downloaded Play Store app.

Google Play™ Store - Uninstall Apps

Here's how to uninstall apps via the Google Play Store on your Android device.

Google Play™ Store - View Recent Apps

Here's how to view Play Store apps you've recently downloaded or updated.

Top Ten Support Requests & Resources - IBM MaaS360

Here are the top ten support requests & resources for the MaaS360.

Turn App Notifications On / Off - Android™

Here's how to turn app notifications on or off on an Android device.

Turn Emergency Mode On / Off - Samsung

Here's how to conserve battery on your Samsung device if you're in an emergency situation.

Usage and Settings - Kickbit

Here's how to view usage (activities, rewards, etc.) and modify settings for your Kickbit account.

Verizon Ellipsis 8 - Reset App

Here's how to reset apps if your Ellipsis 8 tablet crashes, resets or freezes.

Verizon Ellipsis® 8 - Clear App Cache

Here's how to clear cached data if your Ellipsis 8 runs slow, crashes or resets or apps freeze.

Verizon Ellipsis® 8 - Enable / Disable App

Here's how to turn pre-installed apps on your Ellipsis 8 tablet on or off.

Verizon Ellipsis® 8 - Power Up in Safe Mode

Here's how to boot your Ellipsis 8 tablet into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

Verizon Ellipsis® 8 - Restart in Safe Mode

Here's how to restart your Ellipsis 8 tablet into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

Verizon Ellipsis® 8 - Stop Running Apps

If apps freeze or hang or cause your device to crash, reset or run slow, view this info.

Verizon Ellipsis® 8 - Uninstall Apps

Here's how to remove or delete apps if your Ellipsis 8 tab is unresponsive, freezes or an app won't open.

Verizon Ellipsis® 8 - View, Open or Close Recently Used Apps

To view or close recently used apps on your Verizon Ellipsis 8, view this info.

Google Now

Verizon Ellipsis® 8 Simulator: Using Google Now™

Learn how to use Google Now to automatically give you updates and information you want on your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Using Voice Actions in Google Now™

Discover how to use your voice in Google Now to write an email, create a calendar event, set an alarm and more on your Verizon Ellipsis 8.

Google Play Store

Google Play™ Store - Install Apps

Here's how to install / download apps from the Google Play Store on your Android device.

Google Play™ Store - Manage Notification Settings for App Updates

Here's how to update app notifications from the Google Play Store on your Android device.

Google Play™ Store - Update Apps

Here's how to manually or automatically update your Play Store apps. You can also avoid data charges by updating apps over a Wi-Fi connection.

Verify Google Apps Status - Android™

Here's how to check the status of reported Play Store app issues on your Android smartphone.

Verizon Ellipsis® 8 Simulator: Downloading an App or Widget

Discover how to search for and download an app or widget in Google Play™ Store on your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Uninstalling an App or Widget

A visual walkthrough for uninstalling an app or widget from your Verizon Ellipsis 8.

Maps

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Verizon Ellipsis® 8 Simulator: Searching Locally in Google Maps™

Learn how to find places around you in a chosen category using Google Maps on your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Using Turn-by-Turn Navigation in Google Maps™

A visual guide on how to navigate to a location using Google Maps on your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Viewing Current Traffic in Google Maps™

Explore how to add layers to Google Maps to view current traffic on your Verizon Ellipsis 8.

MobileIron

Add Users on Core - MobileIron

Here's info on how to add users on Core for your MobileIron service.

Allow / Require / Forbid Apps on Devices - MobileIron

Here's info on how to allow / require / forbid apps on your MobileIron devices.

Assign User and Admin Roles - MobileIron

Here's how to set allowed functions for users and administrators in MobileIron.

Download and Install App - MobileIron

Here's how to install the MobileIron app on your Android, iOS or Windows device.

Follow Customer's Cases - MobileIron

Here's how to look up and follow a customer's support cases in MobileIron.

LDAP Return Codes - MobileIron

Here's info on LDAP Return Codes for your MobileIron service.

LDAP Sync History Error - MobileIron

Here's info on how to view the LDAP Sync History Error for your MobileIron service.

Labels and What is a Dynamic (Filter) Label - MobileIron

Here's info on labels and Dynamic (Filter) Labels for MobileIron.

Manage SSL Certificates on MobileIron Core and Sentry - MobileIron

Here's info on how to manage SSL Certificates on MobileIron Core and Sentry.

Manually Quarantine a Device - MobileIron

Here's how to manually quarantine a device via the MobileIron support site.

Renew Apple MDM Certificate for MobileIron Core 9 - MobileIron

Here's how to renew your Apple device's Mobile Device Management certificate in MobileIron.

Set Up App Control - MobileIron

Here's how to set up App Control for MobileIron.

Support Portal User Administration Guide - MobileIron

Here's how to access the Support Portal User Administration Guide for MobileIron.

Top Ten Issues and Resolutions - MobileIron

View this for info on resolutions of common issues regarding MobileIron.

My Verizon app

My Verizon Website - Sign In / Register

Here's how to log in / sign in to or register for your My Verizon account via our website.

My Verizon app - Android - Device Health Check

Here's how to check indoor coverage and identify / fix common issues on your Android device via the My Verizon app.

My Verizon app - Approve / Reject Account Manager Request

Here's how to approve or reject someone's Account Manager request via the My Verizon app.

My Verizon app - Manage Add-Ons

Here's how to manage add-ons (e.g., Verizon Cloud, Device Protection, etc.) via the My Verizon app.

My Verizon app - View Documents, Receipts and Agreements

Here's how to view past account documents, receipts and agreements via the My Verizon app.

My Verizon app - View Media & App Purchases

Here's how to view your media and app purchases via the My Verizon app.

Roadside Assistance

Access Roadside Assistance - Android™

Here's how to set up and log in to roadside assistance on your Android device.

Roadside Assistance - Android™ - Download and Install App

Here's how to download and install the Roadside Assistance app on your Android smartphone.

Roadside Assistance - Android™ - Locate Service Center

Here's how to search for a service center with your Android device while in the Roadside Assistance app.

Roadside Assistance - Android™ - Place an Emergency Call

Here's how to place an emergency call on your android device while in the roadside assistance app,

Roadside Assistance - Android™ - Register a Vehicle

Here's how to register a vehicle on your Android device using the Roadside Assistance app.

Roadside Assistance - Android™ - Request Assistance

Here's how to request assistance using the Roadside assistance app on your Android device.

Roadside Assistance - Android™ - Sign Up for Service

Here's how to register for Roadside Assistance from your Android smartphone.

Roadside Assistance - Android™ - Find Your Location

Here's how to find your current location via the Roadside Assistance app on your Android smartphone.

Roadside Assistance - My Verizon app - Cancel Subscription

Here's how to cancel your Roadside Assistance service through the My Verizon app.

Text & Multimedia Messaging

Verizon Ellipsis® 8 Simulator: Attaching a Video to a Text Message

Discover how to send a video message using your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Forwarding a Text Message

Learn how to forward a text message using your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Replying to a Text Message

A step-by-step visual guide for how to reply to a text message on your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Sending a Text Message

Discover how to send a text message using your Verizon Ellipsis 8.

VZ Navigator

VZ Navigator® - Website - Manage Favorites

Here's how to add, edit or delete your favorite locations via the VZ Navigator website.

VZ Navigator® - Website - Search Nearby a Location

Here's how to use the VZ Navigator website to search for something (e.g., sporting goods, clothing, restaurants, etc.) in a nearby location.

Verizon Ellipsis® 8 Simulator: Navigating to a Location in VZ Navigator®

Discover how get directions to a location using VZ Navigator on your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Searching Locally in VZ Navigator®

Learn how to search for a location by category using VZ Navigator on your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Viewing Traffic in VZ Navigator ®

A visual guide for how to add layers to VZ Navigator to view current traffic on your Verizon Ellipsis 8.

Verizon Cloud

Verizon Cloud - Android Smartphone - Print Pictures

Here's how to print pictures from Verizon Cloud on your Android smartphone.

Verizon Cloud - Android Tablet - Manage Documents

Here's how to manage documents and create favorites in Verizon Cloud from your tablet.

Verizon Cloud - Android Tablet - Manage Music

Here's how to manage your music in Verizon Cloud from your Android tablet.

Verizon Cloud - Android Tablet - Manage Photos / Videos

Here's how to manage photos and videos in Verizon Cloud from your Android tablet.

Verizon Cloud - Android Tablet - Restore Content

Here's how to download Verizon Cloud content on your Android tablet.

Verizon Cloud - Android™ - Manage Photo Stories

Here's how to manage your photo stories on Verizon Cloud with your Android smartphone.

Verizon Cloud - Android™ Tablet - Back Up Contacts

Here's how to back up your contacts to Verizon Cloud from your Android tablet.

Verizon Cloud - Android™ Tablet - Sync Media

Here's how to sync photos, videos, music and documents from your Android tablet via Verizon Cloud.

Verizon Cloud - Android™ Tablet - Uninstall Cloud

Here's how to remove or disable the Verizon Cloud app on your Android tablet.

Verizon Cloud - Website - Delete Files in the Trash Can

Here's how to delete your files from the trash can on Verizon Cloud via the website.

Verizon Cloud - Website - Windows - Download Media

Here's how to upload, download and manage your media and documents via the Verizon Cloud website on your Windows computer.

Verizon Ellipsis® 8 Simulator: Backing Up Contacts

Discover how to back up your contacts with Verizon Cloud on your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Backing Up Photos, Videos, Music and Documents

Learn how to back up pictures, videos, music and documents with Verizon Cloud on your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Downloading Files from Verizon Cloud

An interactive guide on how to download files from Verizon Cloud onto your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Setting Up Verizon Cloud

An interactive guide on how to set up Verizon Cloud to back up content on your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Upgrading Your Backup Storage Plan

An interactive guide on how to get more storage for your Verizon Cloud account using your Verizon Ellipsis 8.

Verizon Messages (Message+)

Verizon Messages (Message+) FAQs - Texting App

Use the Verizon Message+ texting app to sync messages across devices, send picture video messages and make calls on a tablet over Wi-Fi or the Verizon network.

Verizon Messages - Android Smartphone - Create a Group

Here's how to create a group contact list using the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Smartphone - Initial Setup

Here's how to set up the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Smartphone - Restore Messages

Here's how to restore messages via the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Smartphone - Turn Group Messaging On / Off

Here's how to set up group messaging via the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Smartphone - View / Disconnect Paired Devices

Here's how to view or disconnect paired devices from the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Tablet - Auto Receive Messages

Here's how to check settings via the Verizon Messages (Message+) app on your Android tablet if you're not receiving your picture / video messages.

Verizon Messages - Android Tablet - Initial Setup

Here's how to set up Verizon Messages (Message+) on your Android tablet.

Verizon Messages - Android Tablet - Place a Conference Call

Here's how to place a conference call using the Verizon Messages (Message+) app on your Android tablet.

Verizon Messages - Android Tablet - Save Picture / Video Attachment

Here's how to save a picture or video attachment to the gallery via the Verizon Messages app on your Android tablet.

Verizon Messages - Android Tablet - Send / Re-send an eGift

Here's how to send or re-send an eGift via Verizon Messages (Message+) app on your Android tablet.

Verizon Messages - Android Tablet - Send a Message with Glympse Attachment

Here's how to share your location using a Glympse message via the Verizon Messages (Message+) app on your Android tablet.

iTunes

Apple® Article - iPhone, iPad, or iPod not recognized in iTunes for Windows

If your iOS device won't connect to iTunes on your PC, view this info.

Syncing with iTunes

Here's how to sync the contacts, calendar, etc. on your iPhone /iPad with iTunes.

Syncing with iTunes - Info (Contacts, Mail Accounts, etc.)

Here's how to sync info (e.g., contacts, mail, etc.) with iTunes.

Syncing with iTunes - Media (Apps, Music, Movies, etc.)

Here's how to sync media (e.g., apps, music, movies, etc.) with iTunes.

Syncing with iTunes - Photos

Here's how to sync photos with iTunes.