Family Locator can help you stay connected to Family members by tracking the location of their phones. Learn how to set up the app and manage settings.

Locate a Family Member - Family Locator - Android™

Here's how to locate a family member using the Family Locator app on your Android device.

Download and Install Family Locator - Android™

Here's how to download and install Family Locator on your Android device.

Purchase Family Locator

To purchase Family Locator via the My Verizon website, view this info.

Send Directions to a Family Member - Family Locator

Here's how to send directions to a family member via the Family Locator website.

Search Location - Family Locator - Android™

Here's how to search a location via the Family Locator app on your Android device.

Send Directions to a Family Member - Family Locator - Android™

Here's how to send directions to a family member via the Family Locator app on your Android device.

Field Force Manager

Field Force Manager FAQs

Learn about Field Force Manager, a service that helps you monitor and communicate with your workers in the field.

General

Verizon Ellipsis® 8 - Clear App Cache

If your device runs slow, crashes or resets, or apps freeze, view this info on clearing cached data.

Amazon App Suite FAQs

This Amazon widget is pre-installed on many Android™ devices, offering easy access to your e-books, online shopping and more.

Verizon Ellipsis® 8 - Restart in Safe Mode

Safe Mode helps determine if an app is causing your device to freeze, reset or run slow.

Google Play™ Store - Contact App Developers

Here's how to report problems or submit suggestions for apps via the Play Store.

Allow App Installation from Unknown Sources - Android™

Here's how to download apps from sources other than the Google Play store.

Verizon Ellipsis® 8 - Power Up in Safe Mode

Safe Mode helps determine if an app is causing your device to freeze, reset or run slow.

Google Play™ Store - View Recent Apps

Here's how to view Play Store apps you've recently downloaded or updated.

Verizon Ellipsis® 8 - Uninstall Apps

Removing or deleting apps often helps if your device is unresponsive, freezes or the app won't open.

Turn Emergency Mode On / Off - Samsung

Verizon Ellipsis® 8 - Reset App

If your device crashes, resets or freezes, it may be caused by apps and this info may help.

Google Play™ Store - Clear App Cache and Data

If your device runs slow, crashes or resets, or apps freeze, view this info on clearing cached data.

Check Apps Reviewed by Verizon Wireless

Here's how to run a health check on your device to make sure everything's in order.

Verizon Ellipsis® 8 - Stop Running Apps

If apps freeze or hang or cause your device to crash, reset or run slow, view this info.

Google Play™ Store - Request Refund for Downloaded App

Here's how to request a refund for a downloaded Play Store app.

Verizon Ellipsis® 8 - Enable / Disable App

If apps cause your Ellipsis 8 to crash, freeze or reset, disabling them may help.

Verizon Ellipsis® 8 - Contact App Developers

Contact Application Developers - Android™ Tablet

Turn App Notifications On / Off - Android™

Here's how to turn app notifications on or off on an Android device.

Verizon Ellipsis® 8 - Request Refund for Downloaded App

Verizon Ellipsis® 8 - View, Open or Close Recently Used Apps

To view or close recently used apps on your Verizon Ellipsis 8, view this info.

Google Now

Verizon Ellipsis® 8 Simulator: Using Google Now™

Learn how to use Google Now to automatically give you updates and information you want on your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Using Voice Actions in Google Now™

Discover how to use your voice in Google Now to write an email, create a calendar event, set an alarm and more on your Verizon Ellipsis 8.

Google Play Store

Google Play™ Store - Install Apps

Here's how to install apps from the Play Store on your Android device.

Update Apps - Google Play™ Store

Here's how to manually or automatically update your Play Store apps.

Google Play™ Store - App Update Notifications

Here's how to set your notifications for Play Store app updates.

Verify Google Apps Status - Android™

Verizon Ellipsis® 8 Simulator: Downloading an App or Widget

Discover how to search for and download an app or widget in Google Play™ Store on your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Uninstalling an App or Widget

A visual walkthrough for uninstalling an app or widget from your Verizon Ellipsis 8.

IBM MaaS 360

Top Ten Support Requests & Resources - IBM MaaS360

Here are the top ten support requests & resources for the MaaS360.

iTunes

Syncing with iTunes®

Syncing with iTunes - Media (Apps, Music, Movies, etc.)

Syncing with iTunes - Info (Contacts, Mail Accounts, etc.)

Syncing with iTunes - Photos

Apple Article - iPhone®, iPad, or iPod not recognized in iTunes for Windows

If your iOS device won't connect to iTunes on your PC, view this info.

Kickbit

Download and Install - Kickbit

Create Account or Sign In - Kickbit

Usage and Settings - Kickbit

Maps

Find Driving Directions - Google™ Maps

Find Current Location - Google Maps™

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Gestures - Google Maps™

Add Layers - Google Maps™

Verizon Ellipsis® 8 Simulator: Searching Locally in Google Maps™

Learn how to find places around you in a chosen category using Google Maps on your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Using Turn-by-Turn Navigation in Google Maps™

A visual guide on how to navigate to a location using Google Maps on your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Viewing Current Traffic in Google Maps™

Explore how to add layers to Google Maps to view current traffic on your Verizon Ellipsis 8.

MobileIron

Top Ten Issues and Resolutions - MobileIron

Download and Install App - MobileIron

Setup App Control - MobileIron

Manually Quarantine a Device - MobileIron

Assign User and Admin Roles - MobileIron

Allow / Require / Forbid Apps on Devices - MobileIron

LDAP Return Codes - MobileIron

Labels and What is a Dynamic (Filter) Label - MobileIron

Renew Apple MDM Certificate for MobileIron Core 9 - MobileIron

Follow Customer's Cases - MobileIron

Support Portal User Administration Guide - MobileIron

LDAP Sync History Error - MobileIron

Manage Labels - MobileIron

Manage SSL Certificates on MobileIron Core and Sentry - MobileIron

Add Users on Core - MobileIron

My Verizon app

My Verizon app - Android™ - Device Health Check

Here's how to check indoor coverage and identify / fix common issues on your Android device via the My Verizon app.

My Verizon Website - Sign In

Here's how to sign in to the My Verizon website.

My Verizon app - Manage Add-Ons

Here's how to manage add-ons (e.g., Verizon Cloud, Device Protection, etc.) via the My Verizon app.

My Verizon app - Approve / Reject Account Manager Request

Here's how to approve or reject someone's Account Manager request via the My Verizon app.

My Verizon app - View Documents, Receipts and Agreements

Here's how to view past account documents, receipts and agreements via the My Verizon app.

My Verizon app - View Media & App Purchases

Here's how to view your media and app purchases via the My Verizon app.

QR Codes / Mobile Barcodes

QR Codes FAQs

Learn more about QR codes or 2D barcodes and how to scan them with your smartphone or tablet.

Roadside Assistance

Roadside Assistance - Android™ - Request Assistance

Access Roadside Assistance - Android™

Roadside Assistance - Android™ - Cancel Service

Here's how to cancel your Roadside Assistance service.

Roadside Assistance - Android™ - Download and Install App

Here's how to download and install the Roadside Assistance app on your Android smartphone.

Roadside Assistance - Android™ - Place an Emergency Call

Roadside Assistance - Android™ - Find Your Location

Here's how to find your current location via the Roadside Assistance app on your Android smartphone.

Roadside Assistance - Android™ - Register a Vehicle

Roadside Assistance - Android™ - Locate Service Center

Roadside Assistance - Android™ - Sign Up for Service

Text & Multimedia Messaging

Verizon Ellipsis® 8 Simulator: Attaching a Video to a Text Message

Discover how to send a video message using your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Forwarding a Text Message

Learn how to forward a text message using your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Replying to a Text Message

A step-by-step visual guide for how to reply to a text message on your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Sending a Text Message

Discover how to send a text message using your Verizon Ellipsis 8.

Verizon Cloud

Verizon Cloud - How to Use Guide

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Verizon Cloud - Website - Delete Files in the Trash Can

Here's how to delete your files from the trash can on Verizon Cloud via the website.

Verizon Cloud - Website - Windows® - Download Media

Here's how to upload, download and manage your media and documents via the Verizon Cloud website.

Verizon Cloud - Android™ Tablet - Manage Photos / Videos

Here's how to manage photos and videos on your Android tablet with Verizon Cloud.

Verizon Cloud - Android™ Tablet - Restore and Download Music

Here's how to restore music using Verizon Cloud on your Android tablet.

Verizon Cloud - Android™ Tablet - Restore Content

Here's how to restore content with Verizon Cloud on your tablet.

Verizon Cloud - Android™ - Manage Photo Stories

Here's how to manage your photo stories on Verizon Cloud with your Android smartphone.

Verizon Cloud - Android™ Smartphone - Print Pictures

Here's how to print pictures from Verizon Cloud on your Android smartphone.

Verizon Cloud - Android™ Tablet - Manage Settings

Here's how to manage Verizon Cloud backup settings on your Android tablet.

Verizon Cloud - Android™ Tablet - Restore and Download Documents

Here's how to download documents from Verizon Cloud to your Android tablet.

Verizon Cloud - Android™ Tablet - Sync Media

Here's how to sync photos, videos, music and documents from your Android tablet via Verizon Cloud.

Verizon Cloud - Android™ Tablet - Back Up Contacts

Here's how to back up your contacts on your Android tablet.

Verizon Cloud - Android™ Tablet - Uninstall Cloud

Here's how to remove or disable the Verizon Cloud app on your Android tablet.

Verizon Cloud - Android™ Tablet - Manage Documents

Here's how to open, download, delete and restore documents and create favorites in Verizon Cloud.

Verizon Cloud Version 14.xx - Android™ Tablet - Manage Videos

Here's how to manage videos on your Android tablet via Verizon Cloud.

Verizon Cloud - Android™ Tablet - Manage Music

Here's how to manage your music on your Android tablet via Verizon Cloud.

Verizon Ellipsis® 8 Simulator: Backing Up Contacts

Discover how to back up your contacts with Verizon Cloud on your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Backing Up Photos, Videos, Music and Documents

Learn how to back up pictures, videos, music and documents with Verizon Cloud on your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Downloading Files from Verizon Cloud

An interactive guide on how to download files from Verizon Cloud onto your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Setting Up Verizon Cloud

An interactive guide on how to set up Verizon Cloud to back up content on your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Upgrading Your Backup Storage Plan

An interactive guide on how to get more storage for your Verizon Cloud account using your Verizon Ellipsis 8.

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