Verizon Ellipsis® Jetpack® MHS900L - Support Overview

Find support and online tools for your Ellipsis Jetpack MHS900L.

Filter all topics below.


Activation, Setup & User Guides

Activate / Set Up Device - 4G Prepaid Jetpack

Follow these instructions to activate your 4G Prepaid Jetpack.

Activating Your New or Certified Pre-owned Verizon Jetpack

Get step by step instructions on how to activate and set up your new or Certified Pre-Owned 4G LTE Jetpack MiFi, Jetpack Mobile Hotspot, or Ellipsis Jetpack.

Verizon Ellipsis Jetpack MHS900L User Guide (PDF)

This Verizon Ellipsis Jetpack MHS900L User Guide can help you get the most out of your device, like first time use, connecting to your device, settings, battery management, and advanced use.

Verizon Ellipsis® Jetpack® MHS900L - Activate / Set Up Device

Here's how to activate your Ellipsis Jetpack MHS900L.

Verizon Ellipsis® Jetpack® MHS900L - Sign in to the Admin Page

If you've forgotten the admin password for your Ellipsis Jetpack - MHS900L, view this.

Alerts & Reminders

Verizon Ellipsis® Jetpack® MHS900L - Manage Alerts / Notifications

Here's how to change notification sounds for incoming calls or messages on your Ellipsis Jetpack MHS900L.

Basics

How to Check Verizon Coverage in the US

Learn how to check for Verizon wireless coverage while in the US. Find steps to check coverage and determine what the indicators on your device mean.

Re-installing PC Card / USB Modem Drivers

Here's how to reinstall PC Card / USB Modem drivers on your Windows computer.

Verizon Jetpack® MiFi® 900L Simulator: Charging Your Phone

See how to charge your Verizon Jetpack MiFi 900L.

Verizon Jetpack® MiFi® 900L Simulator: Getting to Know Your Jetpack

An interactive map of the Home screen and buttons on your Verizon Jetpack MiFi 900L.

Verizon Jetpack® MiFi® 900L Simulator: Turning Your Jetpack On and Off

Learn how to power on and shut down your Verizon Jetpack MiFi 900L.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Verizon Ellipsis® Jetpack® MHS900L - Battery Power Management Settings

To configure display, sleep and power-down options for your Ellipsis Jetpack MHS900L, view this info.

Verizon Ellipsis® Jetpack® MHS900L - Insert Battery

To insert the battery into your Verizon Ellipsis Jetpack MHS900L, view this info.

Verizon Ellipsis® Jetpack® MHS900L - Remove Battery

To remove the battery from your Verizon Ellipsis Jetpack - MHS900L, view this info.

Battery & Power Issues

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Calling & Messaging Issues

Verizon Ellipsis® Jetpack® MHS900L - Unblock SIM PIN

If the SIM for your Ellipsis Jetpack - MHS900L is blocked, view this.

Computer/PC Connectivity

Opening Windows® Device Manager - Windows 10

Here's how to open Device Manager in Windows 10.

Data

Verizon Ellipsis® Jetpack® MHS900L - View Data Usage

Here's how to see how much data your Ellipsis Jetpack - MHS900L has used.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Verizon Ellipsis® Jetpack® MHS900L - View Device ID (ESN / IMEI / MEID)

To view the device ID (IMEI) for your Ellipsis Jetpack - MHS900L, see this info.

Verizon Ellipsis® Jetpack® MHS900L - View Device Info

To view the mobile number, SIM status, etc. for your Ellipsis Jetpack - MHS900L, see this info.

Verizon Ellipsis® Jetpack® MHS900L - View Diagnostic Info

To view device/network-specific info for your Ellipsis Jetpack - MHS900L, see this.

Verizon Ellipsis® Jetpack® MHS900L - View Network Name and Password

To view the Wi-Fi name and passwords for your Ellipsis Jetpack MHS900L, see this info.

Verizon Ellipsis® Jetpack® MHS900L - View Phone Number

Here's how to view the phone number assigned to your Ellipsis Jetpack MHS900L.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Settings

Verizon Ellipsis® Jetpack® MHS900L - Advanced Settings

Here's how to change the advanced settings (LAN, etc.) on your Ellipsis Jetpack - MHS900L.

Verizon Ellipsis® Jetpack® MHS900L - Auto Shutdown

To choose a shutdown timeframe your Verizon Ellipsis Jetpack MHS900L, view this info.

Verizon Ellipsis® Jetpack® MHS900L - DMZ Settings

To test your Ellipsis Jetpack MHS900L firewall settings, view this info.

Verizon Ellipsis® Jetpack® MHS900L - LAN Settings

To configure advanced LAN settings for your Ellipsis Jetpack MHS900L, view this info.

Verizon Ellipsis® Jetpack® MHS900L - Port Filtering

To block access to services or apps on your Ellipsis Jetpack MHS900L, view this info.

Verizon Ellipsis® Jetpack® MHS900L - Wireless Network Security Settings

To view/change security settings for your Ellipsis Jetpack - MHS900L, see this.

Verizon Jetpack® MiFi® 900L Simulator: Accessing Settings

Explore how to access settings on your Verizon Jetpack MiFi 900L to change alert sounds, turn off GPS and more.

Verizon Jetpack® MiFi® 900L Simulator: Adjusting the Screen Timeout and Brightness

A visual guide for saving battery life on your Verizon Jetpack MiFi 900L by adjusting the screen timeout.

Verizon Jetpack® MiFi® 900L Simulator: Changing the Jetpack Wi-Fi Password

Learn how to manage the Wi-Fi password on your Verizon Jetpack MiFi 900L.

Verizon Jetpack® MiFi® 900L Simulator: Signing in to the Jetpack Website

Discover how to sign in to the Jetpack settings website for your Verizon Jetpack MiFi 900L.

Verizon Jetpack® MiFi® 900L Simulator: Updating Your Jetpack Software

Find out how to update the OS on your Verizon Jetpack MiFi 900L.

Verizon Jetpack® MiFi® 900L Simulator: Viewing Connected Devices

Learn how to view the devices currently connected to your Verizon Jetpack MiFi 900L.

Verizon Jetpack® MiFi® 900L Simulator: Viewing Data Usage

Discover how to manage data usage on your Verizon Jetpack MiFi 900L.

Hotspot

Verizon Ellipsis® Jetpack® MHS900L - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to change the settings if you're having issuesconnecting your Ellipsis Jetpack MHS900L to Mobile Hotspot.

Verizon Ellipsis® Jetpack® MHS900L - View Connected Devices

Here's how to view info for devices connected to your Ellipsis Jetpack - MHS900L.

Internet & Web Browser

Delete Temporary Internet Files and Cookies - Internet Explorer

Here's how to delete temporary Internet files and cookies in Internet Explorer.

Internet & Web Browser Issues

Verizon Ellipsis® Jetpack® MHS900L - View Signal Strength

Here's how to view the signal strength indicator on your Ellipsis Jetpack - MHS900L.

Lock, Unlock, Password & Security

Verizon Ellipsis® Jetpack® MHS900L - Change the Admin Password

This info is for the Admin password, not the one to connect your device to your Ellipsis Jetpack MHS900L.

Lost, Stolen or Damaged

Verizon Ellipsis® Jetpack® MHS900L - View Device ID (ESN / IMEI / MEID)

To view the device ID (IMEI) for your Ellipsis Jetpack - MHS900L, see this info.

Verizon Ellipsis® Jetpack® MHS900L - View Device Info

To view the mobile number, SIM status, etc. for your Ellipsis Jetpack - MHS900L, see this info.

Verizon Ellipsis® Jetpack® MHS900L - View SIM Card Number

To view the SIM card number for your Ellipsis Jetpack - MHS900L, see this info.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Operating System & Software

Verizon Ellipsis® Jetpack® MHS900L - Restore Settings to Factory Defaults

If your Ellipsis Jetpack - MHS900L powers off, crashes/freezes, view this info.

Verizon Ellipsis® Jetpack® MHS900L - Update Firmware

Here's how to check for software updates for your Ellipsis Jetpack MHS900L.

Verizon Ellipsis® Jetpack® MHS900L - View Software Version

To view the software version your Verizon Ellipsis Jetpack MHS900L is running, check out this info.

SIM Card

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Verizon Ellipsis Jetpack MHS900L - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Ellipsis Jetpack MHS900L.

Verizon Ellipsis® Jetpack® MHS900L - Modify SIM PIN

Here's how to change your SIM card lock code on your Ellipsis jetpack.

Verizon Ellipsis® Jetpack® MHS900L - Remove SIM Card

Removing a SIM can help with activation/connectivity issues on your Verizon Jetpack - MHS900L

Verizon Ellipsis® Jetpack® MHS900L - Turn SIM PIN On / Off

View this to lock the SIM card for your Ellipsis Jetpack - MHS900L.

Verizon Ellipsis® Jetpack® MHS900L - Unblock SIM PIN

If the SIM for your Ellipsis Jetpack - MHS900L is blocked, view this.

Verizon Ellipsis® Jetpack® MHS900L - View SIM Card Number

To view the SIM card number for your Ellipsis Jetpack - MHS900L, see this info.

Verizon Jetpack® MiFi® 900L Simulator: Inserting and Removing a the Nano SIM Card

Find out how to insert and remove a nano SIM card from your Verizon Jetpack MiFi 900L.

Software Issues

Verizon Ellipsis® Jetpack® MHS900L - Restore Settings to Factory Defaults

If your Ellipsis Jetpack - MHS900L powers off, crashes/freezes, view this info.

Verizon Ellipsis® Jetpack® MHS900L - Update Firmware

Here's how to check for software updates for your Ellipsis Jetpack MHS900L.

Verizon Ellipsis® Jetpack® MHS900L - View Software Version

To view the software version your Verizon Ellipsis Jetpack MHS900L is running, check out this info.

Status Indicators/Lights

Verizon Ellipsis® Jetpack® MHS900L - LED Status Indicators

Here's how to view the LED status indicators on your Ellipsis Jetpack - MHS900L.

Verizon Ellipsis® Jetpack® MHS900L - View Signal Strength

Here's how to view the signal strength indicator on your Ellipsis Jetpack - MHS900L.

Text & Multimedia Messaging

Verizon Ellipsis® Jetpack® MHS900L - Delete Messages

To delete texts for the Ellipsis Jetpack - MHS900L via the Admin page, see this.

Verizon Ellipsis® Jetpack® MHS900L - View Text Messages

To view text messages sent to your Ellipsis Jetpack - MHS900L, see this info.

Tips, Tricks & Shortcuts

Verizon Jetpack® MiFi® 900L Simulator: Connecting to Your Jetpack

Learn how to connect to your Verizon Jetpack MiFi 900L to access the internet.

Verizon Jetpack® MiFi® 900L Simulator: Finding More Help

Discover how to find videos and tutorials to learn more about using your Verizon Jetpack MiFi 900L.

Wi-Fi & Network

Set Up Wi-Fi Connection - Macintosh® OS X

Here's how to add an available Wi-Fi network on Macintosh OS X.

Starting the WLAN service - Windows® Vista

Here's info on starting the WLAN service on the Windows Vista operating system.

Verizon Ellipsis® Jetpack® MHS900L - Change the Wi-Fi Password

Here's how to change the Wi-Fi password used to connect to your Ellipsis Jetpack MHS900L.

View Network Name and Password - Jetpacks / MiFi Hotspots

Here's how to find the network name and password for your internet-capable device/jetpack/hotspot.

Windows® - Remove / Forget Wi-Fi Connection

To remove a saved Wi-Fi network from your Windows, view this info.

Windows® 10 - Add a Wi-Fi Network

Here's how to add a Wi-Fi network on Windows 10.

Windows® 10 - Disconnect from a Wi-Fi Network

Here's how to remove a saved Wi-Fi network from your Windows 10 device.

Windows® 10 - Forget Wi-Fi Connection

Here's how to remove a saved Wi-Fi connection from your Windows 10 device.