Verizon Ellipsis® Jetpack® MHS900L - Support Overview

Find support and online tools for your Ellipsis Jetpack MHS900L.
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Activation, Setup & User Guides

Activating Your New Jetpack
[How to Use Guide]
Learn how to activate and set up your Jetpack MiFi, Jetpack Mobile Hotspot, or Ellipsis Jetpack with Verizon Wireless.
Set Up Device - 4G Prepaid Jetpack
[Device-Specific Instructions]
Follow these instructions to activate your 4G Prepaid Jetpack.
Set Up Device - Ellipsis® Jetpack® - MHS900L
[Device-Specific Instructions]
Here's how to activate your Ellipsis Jetpack MHS900L.
Verizon Ellipsis Jetpack MHS900L User Guide (PDF)
[PDF]
This Verizon Ellipsis Jetpack MHS900L User Guide can help you get the most out of your device, like first time use, connecting to your device, settings, battery management, and advanced use.

Alerts & Reminders

Basics

Check Verizon Wireless Coverage - While In the US
[Device-Specific Instructions]
Coverage map may explain why you're having trouble with activation, data connection, email, text or calls.
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Here's how to determine if your location has Verizon Wireless service available.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Computer/PC Connectivity

Opening Windows® Device Manager - Windows 10
[Device-Specific Instructions]
Here's how to open Device Manager in Windows 10.

Data

View Data Usage - Ellipsis® Jetpack® - MHS900L
[Device-Specific Instructions]
Here's how to see how much data your Ellipsis Jetpack - MHS900L has used.

Device ID & Info

View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
If you need the Device ID for a lost or stolen phone for an insurance claim or police report, this info can help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Physical Damage
[Device-Specific Instructions]
Here's how to help determine if your device has damage.
View Phone Number - Ellipsis® Jetpack® - MHS900L
[Device-Specific Instructions]
Here's how to view the phone number assigned to your Ellipsis Jetpack MHS900L.

Device Settings

Advanced Settings - Ellipsis® Jetpack® - MHS900L
[Device-Specific Instructions]
Here's how to change the advanced settings (LAN, etc.) on your Ellipsis Jetpack - MHS900L.

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
Here's how to unlock your Gmail Account if you don't know your username or password.

GPS & Location Based Services

Improving GPS Performance
[Device-Specific Instructions]

Hotspot

View Connected Devices - Ellipsis® Jetpack® - MHS900L
[Device-Specific Instructions]
Here's how to view info for devices connected to your Ellipsis Jetpack - MHS900L.

Internet & Web Browser

Lock, Unlock, Password & Security

Operating System & Software

SIM Card

4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Insert SIM Card - Ellipsis® Jetpack® - MHS900L
[Device-Specific Instructions]
Here's how to insert a SIM card for your Jetpack MHS900L which helps with activation or connectivity issues.

Status Indicators/Lights

LED Status Indicators - Ellipsis® Jetpack® - MHS900L
[Device-Specific Instructions]
Here's how to view the LED status indicators on your Ellipsis Jetpack - MHS900L.
View Signal Strength - Ellipsis® Jetpack® - MHS900L
[Device-Specific Instructions]
Here's how to view the signal strength indicator on your Ellipsis Jetpack - MHS900L.

Text & Multimedia Messaging

Wi-Fi & Network

Set Up Wi-Fi Connection - Macintosh® OS X
[Device-Specific Instructions]
This may help connect the Wi-Fi on your Macintosh OS X computer to your Internet-capable device. This may help if you're having issues connecting to Wi-Fi. Visit our Wi-Fi FAQs for additional info.
Add a Wi-Fi Network - Windows® 10
[Device-Specific Instructions]
Here's how to add a Wi-Fi network on Windows 10.
View Network Name and Password - Jetpacks / MiFi Hotspots
[Device-Specific Instructions]
Here's how to find the network name and password for your internet-capable device/jetpack/hotspot.
Disconnect from a Wi-Fi Network - Windows® 10
[Device-Specific Instructions]
To remove a saved Wi-Fi network from Windows 10, view this info.
Remove / Forget Wi-Fi Connection - Windows®
[Device-Specific Instructions]
To remove a saved Wi-Fi network from your Windows, view this info.
Starting the WLAN service - Windows® Vista
[Device-Specific Instructions]
Forget Wi-Fi Connection - Windows® 10
[Device-Specific Instructions]

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