Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Samsung Galaxy S7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S8
Apple® iPhone® X
Samsung Galaxy S9
Apple® iPhone® 6s Plus
Moto Z Play Droid Edition
Apple® iPhone® 8 Plus
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 6
Samsung Galaxy S® 5
Apple® iPhone® 8
Samsung Galaxy S7 edge
Apple® iPhone® SE
Samsung Galaxy Note8
Samsung Galaxy S9+
Galaxy J7 / J7 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Apple® iPhone® 5s
DROID TURBO 2
Samsung Galaxy S8+
Samsung Galaxy S® 4
Google Pixel 2 XL
Samsung Galaxy J3 Eclipse
Verizon Wear24™
Moto Z Force Droid Edition
Google Pixel 2
LG K20™ V
Pixel™, Phone by Google
Apple® iPad® 2
Apple Watch® Series 3
Samsung Galaxy Note5
Samsung Galaxy Note® 4
Verizon Ellipsis® 8
Verizon Wireless Home Phone
Apple® iPhone® 5c
Verizon Jetpack® MiFi® 6620L
LG Revere® 3
Verizon Ellipsis® 7
Samsung Galaxy J3 (2016)
DROID MAXX by MOTOROLA
Samsung 3G Network Extender
Cadence by Kyocera
Droid Turbo by Motorola
Jetpack® MiFi® 7730L
Motorola moto z2 play
GizmoGadget™ by LG
LG G6™
V20™
Samsung Gusto® 3
Apple® iPhone® 5
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Stylo™ 2 V
LG G5
Droid Turbo in Ballistic Nylon
Samsung Galaxy J3 V
Motorola moto z2 force edition
Samsung Galaxy Core Prime™
LG Exalt® LTE
Samsung Galaxy J1™ Prepaid
Hum+ by Verizon
ZenPad™ Z8
Moto Z Droid Edition
Pixel™ XL, Phone by Google
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Motorola moto e4
Verizon Ellipsis® Jetpack® MHS900L
LG K8 V
Apple® iPhone® 4
Pantech 4G LTE Global USB Modem UML290
LG G4™
Apple® iPhone® 4s
LG G3
Samsung Convoy® 4
Verizon MiFi® 4G LTE Global USB Modem U620L
Galaxy Tab E (8.0)
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Verizon LTE Internet and Home Phone
DROID MAXX 2
Samsung Galaxy S6 edge +
Motorola moto e4 plus™
LG Optimus Zone™ 3
Microsoft Surface 3
GizmoPal® 2 by LG
DuraForce PRO with Sapphire Shield
ZenFone™ V Live
LG Cosmos™ 3
Samsung Galaxy Note® 3
GizmoPal™
Samsung Galaxy S® 6 edge
PRIV™ by BlackBerry®
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Apple® iPad® (9.7-inch)
Ellipsis® Jetpack® MHS800L
Samsung 4G LTE Network Extender
Samsung Galaxy S® III
DuraXV
Galaxy J3 Mission Prepaid
LG V10™
Samsung Convoy™ 3
Verizon Global USB Modem USB730L
Samsung Gear S3 frontier
Verizon Wireless Home Phone T2000
BlackBerry® Bold™ 9930 smartphone
LG V30®
DROID RAZR M by MOTOROLA
KYOCERA DuraXVLTE
ASUS ZenFone™ V
ZTE Blade™ Vantage Prepaid
DROID MINI by MOTOROLA
Verizon 4G LTE USB Modem 551L
Brigadier™ by Kyocera
Verizon Ellipsis® 10
Verizon Verizon SmartHub with Voice
Verizon 4G LTE USB Modem UML295
Casio G'zOne Commando®
Casio G'zOne Ravine® 2
ZTE Cymbal® LTE
Sony Xperia® Z3v
Samsung Convoy™ 2
BlackBerry Classic
Ellipsis™ Jetpack® MHS815L
ZenPad™ Z10
Moto G Play
Kyocera DuraXV+
Samsung Gusto® 2
HTC One® (M8)
Apple® iPad Pro® (12.9-inch)
HTC 10™
LG Exalt™
Apple® iPad Air® 2
Toyota Connected Car
LG Extravert™ 2
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Apple® iPad mini™ with Retina display
LTE Internet (Installed)
Samsung Galaxy Tab S3
LG K4™ LTE
Moto G™ by Motorola
LG G Vista
Verizon Ellipsis® 8 HD
BlackBerry® Q10 smartphone
Apple® iPad Pro® (10.5-inch)
Gear S®
Samsung Galaxy Tab® 2 (7.0)
Samsung Intensity™ II
ASUS ZenPad™ Z8s
LG G Pad 8.3 LTE
DROID INCREDIBLE 4G LTE by HTC
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Casio G'zOne Commando® 4G LTE
Samsung Galaxy Tab® 2 (10.1)
LG G2
Samsung 4G LTE Network Extender 2
Gear S2
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
ASUS ZenFone™ AR
Verizon Wireless AirCard® 595U USB Modem
Humx
Sonim XP5
HTC One M9
Samsung Brightside™
Moto X™ by Motorola
Motorola RAZR V3m
DROID ULTRA by MOTOROLA
LG Revere®
Verizon Wireless USB760 Modem
Samsung Galaxy Note® II
HTC Desire® 530
Samsung Galaxy S® 4 mini
LG Octane™
Apple® iPad mini® 4
Apple® iPad Pro®
HTC Desire® 526
Samsung Galaxy Book
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Moto E™ Prepaid
Samsung Galaxy Tab®
Samsung Galaxy Tab S2
Apple® iPad® with Wi-Fi + 4G
Apple® iPad®
Casio G'zOne Ravine®
Samsung Galaxy Camera®
Apple® iPad mini™
DROID RAZR by MOTOROLA
Samsung Convoy™
G Pad™ 7.0 LTE
Arlo Go
Apple® iPad Air®
LG G Pad™ X8.3
BlackBerry® Z30 smartphone
Galaxy Note® Edge
BlackBerry® Z10 smartphone
HTC Desire® 626
LG Revere® 2
Verizon GizmoTab™
Nokia Lumia 928
Moto X™ (2nd Gen.)
LG Exalt™II
DROID X by MOTOROLA
LG Accolade™
Apple® iPad Pro® (9.7-inch)
Verizon Wireless AirCard® 595
Nokia Lumia 822
Samsung Intensity™ III
Samsung Gusto®
LG Cosmos™ 2
BlackBerry® Bold 9650 smartphone
Samsung Haven™
Samsung Galaxy Tab® (10.1)
Ellipsis® Kids
Samsung Gear S3 classic
Dell™ Vostro™ V13 Laptop
Yealink One TalkSM IP DECT Phone Bundle
Samsung Galaxy S® III mini
LG 4G LTE USB Modem VL600
G Pad™ 10.1 LTE
Samsung Galaxy Note® 10.1
HTC One®
LG Terra™
HP Elite x2 1012
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID RAZR MAXX HD by MOTOROLA
LG VX8300
Samsung Galaxy Tab® 4 (10.1)
LG enV®3
Verizon Wireless UMW190 Global USB Modem
LG enV®2
Nokia Lumia Icon
Verizon Wireless UM175 USB Modem
DROID INCREDIBLE 2 by HTC
Motorola MOTO™ W755
Nexus 6
Samsung Knack™
HTC One® (M8) for Windows®
Samsung Galaxy Tab® 4 (8.0)
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID RAZR HD by MOTOROLA
Samsung Galaxy Stellar™
Motorola Barrage™
Verizon Ellipsis® 10 HD
Apple® iPad® with Retina display
Sony Xperia® Z2
Lancet™ for Android™
LG Optimus Zone™ 2 Prepaid
LG VX5500
Nokia Lumia 2520
Samsung Intensity™
Casio G'zOne Boulder®
LG Cosmos™
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Alias™ 2
LG enV® TOUCH
Samsung Smooth™
DROID DNA by HTC
Delphi Connect with 4G LTE Mobile Hotspot
Pantech Perception™
BlackBerry® Curve™ 9370 smartphone
Samsung Galaxy Note® Pro
Pantech Hotshot™
LG Extravert™
Lucid™3 by LG
Apple® iPad mini™ 3
DROID 4 by MOTOROLA
Hydro ELITE by KYOCERA
Samsung SCH-u340
Motorola XOOM™ 4G LTE
DROID X2 by MOTOROLA
Samsung Gear S2 classic
HTC One® max
Samsung Galaxy™ Stratosphere™
Motorola W385
Transpyre™ Prepaid
Lancet™
LG Optimus Exceed™ 2
Samsung Galaxy Tab® S
Enact™ by LG
Pantech Breakout™
DROID RAZR MAXX by MOTOROLA
DROID BIONIC by MOTOROLA
LG VX5400
Verizon Wireless PC5750 PC Card
LG VX8360
Casio G'zOne Rock™
Samsung Galaxy Note® 10.1 2014 Edition
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Google Nexus 7
Pantech Jest™ 2
Spectrum™ 2 by LG
HTC One® remix
HTC Desire® 612
Galaxy Nexus by Samsung
LG ZONE® 4
LG Optimus Zone™
Samsung Galaxy™ Stratosphere™ II
Spartan GoCam™
Verizon Wireless G'zOne Type-S
BlackBerry Classic Non-Camera
Lucid™ by LG
Watch Urbane™ 2nd Edition LTE
Lexus Connected Car
LG VX8350
DROID INCREDIBLE by HTC
Samsung Illusion™
Samsung Fascinate™
Moto X™ - Designed by You (2nd Generation)
LG Cosmos™ Touch
Motorola Adventure™ V750
Delphi Connect
Samsung Galaxy Tab® (7.7)
Samsung Galaxy View
LG VX5300
Motorola RAZR V3m in Gray
LG Chocolate® Touch
Pantech Caper™ Prepaid
Lucid™2 by LG
Casio G'zOne Ravine® 2 Non-Camera
LG Voyager™
Samsung SCH-u410
Samsung SCH-u430
Verizon Wireless Escapade®
Samsung Galaxy Legend™
Verizon Wireless Coupe™
Motorola RAZR V3c
Verizon Wireless CDM8975
LG Chocolate® 3
Motorola XOOM™
LG Dare™
LG VX3200
HP Spectre x2
Moto X™ - Designed by You
Motorola MOTO™ VU204
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung Reality™
LG VX3300
DROID XYBOARD 10.1 by MOTOROLA
Motorola V325i
LG VX6100
Motorola Entice™
LG VX4650
LG Clout™
G'zOne Boulder™ Black and Silver
LG VX5200
Gateway® LT2016u Netbook
Motorola V325
Luge™ by Motorola Prepaid
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung SCH-a870
Samsung Zeal™
Motorola W315
Samsung SCH-u540
Samsung SCH-u550
Verizon XU870 Global ExpressCard®
Samsung SCH-a630
HTC Touch Pro™
Samsung ATIV SE™
Verizon Wireless PN-300
Pantech Marauder™
LG Ally™
DROID XYBOARD 8.2 by MOTOROLA
HP® Mini 1151NR Netbook
LG Optimus Exceed™
BlackBerry® Tour™ 9630 smartphone
Motorola MOTORAZR maxx Ve
Samsung SCH-a930
Nokia 2705 Shade™
DROID by MOTOROLA
Motorola V276
LG enV®
LG Chocolate®
Apple® iPad® (6th Generation) 9.7-inch
THUNDERBOLT™ by HTC
LG VX8700
Samsung SCH-a950
Verizon Wireless CDM8950
Nokia 6315i
LG VX8100
Motorola Rapture™ VU30
Motorola E815
Samsung Sway™
Verizon Converged VOIP Device
Nokia 6205
Samsung SCH-a850
LG VENUS™
Samsung SCH-n330
HP® Mini 311-1037NR Netbook
BlackBerry® Storm2™ 9550 smartphone
LG Glance™
BlackBerry® 8830 World Edition smartphone
Verizon Wireless USB720 Modem
Motorola MOTOKRZR K1m
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
Motorola Rival™
LG Versa™
Samsung Alias™
BlackBerry® Curve™ 8530 smartphone
Samsung ATIV Odyssey™
Samsung SCH-a670
Samsung SCH-a650
Samsung Omnia® II
Verizon Wireless Salute™
HTC Rhyme™
HTC Trophy™
Intuition™ by LG
Motorola C333
HTC Rezound™
Verizon Wireless V620
Jest™
Windows Phone 8X by HTC
Motorola V710
Nokia 2128i
Nokia 2705 Shade™ Non-Camera
Sierra Wireless AirCard® 580
LG VX6000
HP® Mini 110-3098NR Netbook
LG VX4500
Motorola V60p
Compaq® Mini CQ10-688nr Netbook
Samsung FlipShot®
Kyocera KX414
Nokia 3589i
Motorola C343
HP® Pavilion dm1-3010nr Notebook
LG Enlighten®
HP® Pavilion dm1-2010nr Entertainment Notebook
BlackBerry® Curve™ 9310 smartphone
Motorola V60s
LG Vortex™
Samsung Gleam®
Verizon Wireless USB727 Modem
Samsung Juke
Nokia 6215i
Casio G'zOne Brigade®
Nokia 6015i Prepaid
DROID 3 by MOTOROLA
Revolution™ by LG
Verizon Wireless Blitz® Prepaid
Verizon Wireless Adamant™
HTC Ozone™ with TALKS™ for Verizon Wireless
Casio EXILIM
DROID 2 GLOBAL by MOTOROLA
DROID ERIS by HTC
DROID 2 by MOTOROLA
Samsung Rogue™
Samsung Renown™
Samsung Trance™
BlackBerry® Curve™ 9330 smartphone
Samsung Continuum™
Samsung Omnia®
Verizon Wireless USB1000 Global USB Modem
Verizon Wireless Razzle™
Samsung Glyde™
Spectrum™ by LG
Pantech Crux™
Verizon Wireless V740 ExpressCard
DROID CHARGE by SAMSUNG
Verizon Wireless UM150 USB Modem
DROID R2D2 by MOTOROLA
Verizon Wireless U630 PC Card
DROID PRO by MOTOROLA

Accessories

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty
[General Information]
Learn which device insurance program is right for you. Get coverage for a device that is lost, stolen, damaged or get an extended warranty to cover defects.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise needs replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Verizon Cloud - How to Use Guide
[How to Use Guide]
Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
Activating Your New Android Tablet
[How to Use Guide]
Learn how to activate and set up your Android tablet with Verizon Wireless.
Account Sync Settings - Ellipsis® Kids
[Device-Specific Instructions]
Getting to Know Your Ellipsis Kids
[PDF]
Get to know your new Verizon Ellipsis Kids with this quick reference guide.

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Download and Install Content Transfer App - Android® Smartphone
[Device-Specific Instructions]
Here's how to download and install the Content Transfer app on an Android smartphone.
Move Music Files to Device - Ellipsis® Kids
[Device-Specific Instructions]

Basics

Remove Connected Device (E911) - My Verizon Website
[Device-Specific Instructions]
Here's how to remove a device from your Connected Devices list via the My Verizon website.
Update Connected Device Emergency Address (E911) - My Verizon Website
[Device-Specific Instructions]
Here's how to update the e911 address, used by emergency personnel, on your device.
Capture a Screenshot - Ellipsis® Kids
[Device-Specific Instructions]
Verizon Ellipsis® Kids Tablet Simulator: Getting to Know Your Tablet
[Interactive Simulation]
An interactive map of the Home screen and buttons on your Verizon Ellipsis Kids Tablet.
Verizon Ellipsis® Kids Tablet Simulator: Turning the Tablet On and Off
[Interactive Simulation]
Learn how to power on and shut down your Verizon Ellipsis Kids Tablet.

Battery & Power

Power & Charging Issues - Non-Removable Battery Devices
[Device-Specific Instructions]
If you're having issues with your non-removable battery charging or not holding a charge, view this info.
Battery Issues - Battery Usage
[Device-Specific Instructions]
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.
Turn Battery Optimization On / Off - Android 6.0 and higher (Ellipsis®)
[Device-Specific Instructions]
Battery optimization conserves power on your Ellipsis device and is turned on by default.
Extend Battery Life - Ellipsis® Kids
[Device-Specific Instructions]
View Battery Status - Ellipsis® Kids
[Device-Specific Instructions]
Battery Overview - Ellipsis® Kids
[Device-Specific Instructions]
Format SD Card - Ellipsis® Kids
[Device-Specific Instructions]
View this info on memory card formatting options for your Ellipsis Kids.

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth® Help Guide
[Device-Specific Instructions]
Here's info on pairing Bluetooth with your vehicle and some FAQs.
Bluetooth® Discovery Mode - Ellipsis® Kids
[Device-Specific Instructions]
Turn Bluetooth® On / Off - Ellipsis® Kids
[Device-Specific Instructions]
Verizon Ellipsis® Kids Tablet Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair your Verizon Ellipsis Kids Tablet with your Bluetooth device.
Verizon Ellipsis® Kids Tablet Simulator: Sending Photos Using Bluetooth®
[Interactive Simulation]
Learn how to wirelessly send photos using Bluetooth on your Verizon Ellipsis Kids Tablet.

Calling & Dialing

Verizon Messages - HD Video Calling
[Video]
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Call Waiting - Smartphone
[Device-Specific Instructions]

Camera, Photos & Videos

Common Camera Settings - Ellipsis® Kids
[Device-Specific Instructions]
Verizon Ellipsis® for Kids Tablet Simulator: Zooming In and Out of Photos
[Interactive Simulation]
Learn how to zoom in and out when taking photos on your Verizon Ellipsis Kids Tablet.
Verizon Ellipsis® Kids Tablet Simulator: Adjusting the Video Setting for Sharing
[Interactive Simulation]
Discover how to adjust the video setting for easy sharing in emails, social network posts and more on your Verizon Ellipsis Kids Tablet.
Verizon Ellipsis® Kids Tablet Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to take a picture of the screen and view it on your Verizon Ellipsis Kids Tablet.
Verizon Ellipsis® Kids Tablet Simulator: Changing the File Size of Pictures
[Interactive Simulation]
Discover how to adjust the picture settings for easy sharing in emails, social network posts and more on your Verizon Ellipsis Kids Tablet.
Verizon Ellipsis® Kids Tablet Simulator: Recording a Video
[Interactive Simulation]
Discover how to record a video using your Verizon Ellipsis Kids Tablet.
Verizon Ellipsis® Kids Tablet Simulator: Sharing Photos
[Interactive Simulation]
A visual guide for sharing photos by email, social networks and more using your Verizon Ellipsis Kids Tablet.
Verizon Ellipsis® Kids Tablet Simulator: Sharing Videos
[Interactive Simulation]
A visual guide to sharing a video with another person or device using your Verizon Ellipsis Kids Tablet.
Verizon Ellipsis® Kids Tablet Simulator: Taking a Picture
[Interactive Simulation]
Discover how to take a picture using your Verizon Ellipsis Kids Tablet.
Verizon Ellipsis® Kids Tablet Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Discover how to take a picture while recording a video on your Verizon Ellipsis Kids Tablet.
Verizon Ellipsis® Kids Tablet Simulator: Taking a Selfie
[Interactive Simulation]
An interactive guide on how to take a selfie with your Verizon Ellipsis Kids Tablet.
Verizon Ellipsis® Kids Tablet Simulator: Zooming In and Out for Video
[Interactive Simulation]
Learn how to zoom in and out while video recording on your Verizon Ellipsis Kids Tablet.
View Media via External Display - Ellipsis® Kids
[Device-Specific Instructions]
To view your tablet's screen on an external display (e.g., HDTV), see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Pictures / Videos - Ellipsis® Kids
[Device-Specific Instructions]

Contacts

Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Add a Contact - Ellipsis® Kids
[Device-Specific Instructions]
Delete a Contact - Ellipsis® Kids
[Device-Specific Instructions]
Edit a Contact - Ellipsis® Kids
[Device-Specific Instructions]
Export Contacts to SD Card - Ellipsis® Kids
[Device-Specific Instructions]
Link / Unlink Contacts - Ellipsis® Kids
[Device-Specific Instructions]
Verizon Ellipsis® Kids Tablet Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact to your Verizon Ellipsis Kids Tablet.
Verizon Ellipsis® Kids Tablet Simulator: Adding and Removing Contacts from Favorites
[Interactive Simulation]
Discover how to add or delete contacts from your Favorites list on your Verizon Ellipsis Kids Tablet.
Verizon Ellipsis® Kids Tablet Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to a contact on your Verizon Ellipsis Kids Tablet.
Verizon Ellipsis® Kids Tablet Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
A visual guide for how to create a group of contacts on your Verizon Ellipsis Kids Tablet.
Verizon Ellipsis® Kids Tablet Simulator: Sharing a Contact's Information
[Interactive Simulation]
Learn how to share the information for one of your contacts with someone else using your Verizon Ellipsis Kids Tablet.
View Contact Sync Source - Ellipsis® Kids
[Device-Specific Instructions]
To view where a phonebook contact was imported from, see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Data

Bonus Data FAQs
[FAQs]
Learn about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data and what tools are available to monitor your data allowance. See how to view current and historical data usage and set up data alert messages.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Facebook® Video Auto Play On / Off
[Device-Specific Instructions]
Here's how to turn automatic video play for Facebook on or off.
Conserve Data Usage - Google+
[Device-Specific Instructions]
Data Roaming - Ellipsis® Kids
[Device-Specific Instructions]
Manage Data Usage - Ellipsis® Kids
[Device-Specific Instructions]
Here's how to change the data usage cycle on your device, view data usage and set data warnings and limits.
Restrict Data Usage by App - Ellipsis® Kids
[Device-Specific Instructions]
Turn Data On / Off - Ellipsis® Kids
[Device-Specific Instructions]

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
If you need the Device ID for a lost or stolen phone for an insurance claim or police report, this info can help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Check for Water Damage - Ellipsis
[Device-Specific Instructions]
Here's how to help determine if your Ellipsis has liquid damage.
Check for Physical Damage
[Device-Specific Instructions]
Here's how to help determine if your device has damage.
View Device Info - Ellipsis® Kids
[Device-Specific Instructions]
View MAC Address - Ellipsis® Kids
[Device-Specific Instructions]
View Phone Number - Ellipsis® Kids
[Device-Specific Instructions]
View SIM Card Number - Ellipsis® Kids
[Device-Specific Instructions]

Device Settings

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Airplane Mode - Ellipsis® Kids
[Device-Specific Instructions]
Adjust Brightness Settings - Ellipsis® Kids
[Device-Specific Instructions]
Adjust Display Settings - Ellipsis® Kids
[Device-Specific Instructions]
Adjust Font Settings - Ellipsis® Kids
[Device-Specific Instructions]
Date and Time Settings - Ellipsis® Kids
[Device-Specific Instructions]
Language Selection - Ellipsis® Kids
[Device-Specific Instructions]
Set Up Printing - Ellipsis® Kids
[Device-Specific Instructions]
Touch Screen Settings - Ellipsis® Kids
[Device-Specific Instructions]
Turn Data On / Off - Ellipsis® Kids
[Device-Specific Instructions]
USB Debugging Mode - Ellipsis® Kids
[Device-Specific Instructions]
Verizon Ellipsis® Kids Tablet Simulator: Accessing Settings
[Interactive Simulation]
Explore how to access settings on your Verizon Ellipsis Kids Tablet to change alert sounds, turn off GPS and more.
Verizon Ellipsis® Kids Tablet Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving battery life on your Verizon Ellipsis Kids Tablet by adjusting the screen timeout.
Verizon Ellipsis® Kids Tablet Simulator: Setting to Silent
[Interactive Simulation]
Explore ways to mute your Verizon Ellipsis Kids Tablet.
Verizon Ellipsis® Kids Tablet Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Verizon Ellipsis Kids Tablet to Airplane mode.
Vibrate Mode - Ellipsis® Kids
[Device-Specific Instructions]

Email/Gmail

Standard Email Messaging Ports
[Device-Specific Instructions]
Delete Gmail™ Messages - Android® 
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Here's how to view a Gmail message on your device.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android® 
[Device-Specific Instructions]
Corporate Email (Exchange ActiveSync®) Server Settings - Ellipsis® Kids
[Device-Specific Instructions]
If you need to update the work email password/server settings for your Ellipsis Kids, view this info.
Delete Email Messages - Ellipsis® Kids
[Device-Specific Instructions]
Gmail™ Sync - Ellipsis® Kids
[Device-Specific Instructions]
Remove Gmail™ Account - Ellipsis® Kids
[Device-Specific Instructions]
Reply to an Email Message - Ellipsis® Kids
[Device-Specific Instructions]
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21
Verizon Ellipsis® Kids Tablet Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Verizon Ellipsis Kids Tablet.
Verizon Ellipsis® Kids Tablet Simulator: Including an Email Attachment
[Interactive Simulation]
Learn how to attach a file, like a document or photo, to an email with your Verizon Ellipsis Kids Tablet.
Verizon Ellipsis® Kids Tablet Simulator: Replying to an Email
[Interactive Simulation]
Discover how to reply to an email on your Verizon Ellipsis Kids Tablet.
Verizon Ellipsis® Kids Tablet Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email from your Verizon Ellipsis Kids Tablet.
Verizon Ellipsis® Kids Tablet Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to access your work email on your Verizon Ellipsis Kids Tablet.
Verizon Ellipsis® Kids Tablet Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to access your existing email account on your Verizon Ellipsis Kids Tablet.
Verizon Ellipsis® Kids Tablet Simulator: Switching Between Email Accounts
[Interactive Simulation]
Discover how to access different email accounts on your Verizon Ellipsis Kids Tablet.
View Email Messages - Ellipsis® Kids
[Device-Specific Instructions]

Find My Phone

Turn Find My Device On / Off - Android®
[Device-Specific Instructions]
Here's info on how to remotely locate, lock, ring or erase your Android device.
Remotely Lock Device - Find My Device - Android®
[Device-Specific Instructions]
Here's how to remotely locate and lock your device.
Remotely Erase Device - Find My Device - Android®
[Device-Specific Instructions]
Here's info on how to remotely locate and erase your Android device.
Remotely Ring Device - Find My Device - Android®
[Device-Specific Instructions]
Here's how to cause your Android device to remotely ring so you can locate it.
Remotely Locate Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.

Gestures & Motions

Gestures - Google Maps™
[Device-Specific Instructions]

Google Backup & restore

GPS & Location Based Services

Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Find Current Location - Google Maps™
[Device-Specific Instructions]
Download an Offline Map (Google Maps™)
[Device-Specific Instructions]
GPS Location Settings - Android®
[Device-Specific Instructions]
Here's how to view / change GPS location settings, which can affect battery life and location accuracy.
Turn GPS Location On / Off - Ellipsis® Kids
[Device-Specific Instructions]
Add Layers - Google Maps™
[Device-Specific Instructions]

Home Screen

Access Notification Panel - Ellipsis® Kids
[Device-Specific Instructions]
Add Folders to Home Screen - Ellipsis® Kids
[Device-Specific Instructions]
Add Widgets to Home Screen - Ellipsis® Kids
[Device-Specific Instructions]
Rename Home Screen Folder - Ellipsis® Kids
[Device-Specific Instructions]
Set Wallpaper - Ellipsis® Kids
[Device-Specific Instructions]
Verizon Ellipsis® Kids Tablet Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
Learn how to add folders to the Home screen on your Verizon Ellipsis Kids Tablet to help organize your apps.
Verizon Ellipsis® Kids Tablet Simulator: Adding Widgets and Apps to the Home Screen
[Interactive Simulation]
An interactive guide on how to place widgets and apps on the Home screen of your Verizon Ellipsis Kids Tablet for quick access to them.
Verizon Ellipsis® Kids Tablet Simulator: Adjusting Widgets and Apps on the Home Screen
[Interactive Simulation]
Learn how to rearrange and resize widgets and apps on the Home screen of your Verizon Ellipsis Kids Tablet.
Verizon Ellipsis® Kids Tablet Simulator: Removing Widgets and Apps from the Home Screen
[Interactive Simulation]
Discover how to remove widgets and apps from the Home screen of your Verizon Ellipsis Kids Tablet.
View Home Screen Panels - Ellipsis® Kids
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Get an Internet connection by accessing your device's Wi Fi using Mobile Hotspot. Learn how to connect devices. Understand how your plan will be charged.
Configure Broadcast Settings - Mobile Hotspot - Ellipsis® Kids
[Device-Specific Instructions]
If you're having issues connecting to the Mobile Hotspot on your Ellipsis Kids, view this info.
Mobile Hotspot Settings - Ellipsis® Kids
[Device-Specific Instructions]
To configure Mobile Hotspot settings (e.g., password, allowed devices, etc.), view this info.
Verizon Ellipsis® Kids Tablet Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up your Verizon Ellipsis Kids Tablet as a Mobile Hotspot, so you can share your data connection with other devices.

Internet & Web Browser

Save Pictures from Browser - Chrome™ Browser - Android®
[Device-Specific Instructions]
Here's how to save a photo on your Android Chrome Browser.
Disable Work Offline - Internet Browser
[Device-Specific Instructions]
Here's how to check to see if you are offline when unable to connect to the Internet on your computer/PC with Internet Explorer, Chrome or Firefox.
Determining Internet Connection Speeds
[Device-Specific Instructions]
If your connection speeds are slower than expected here's info on how you can test them.
Clear Temporary Internet Files - Chrome™ Browser - Android®
[Device-Specific Instructions]
If you're getting a 'page cannot be displayed' error or can't browse the internet, follow these steps.
Access Websites - Chrome™ Browser - Android®
[Device-Specific Instructions]
Here's how to access the Chrome browser on your Android device.
Verizon Ellipsis® Kids Tablet Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Verizon Ellipsis Kids Tablet, so it's easy to find later.
Verizon Ellipsis® Kids Tablet Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to find a website using your Verizon Ellipsis Kids Tablet.
Verizon Ellipsis® Kids Tablet Simulator: Opening and Closing a Web Browser Window
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Verizon Ellipsis Kids Tablet.
Verizon Ellipsis® Kids Tablet Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how to search the web using your voice with your Verizon Ellipsis Kids Tablet.
Verizon Ellipsis® Kids Tablet Simulator: Using Web Browser Windows
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Verizon Ellipsis Kids Tablet.
Web Browser - Ellipsis® Kids
[Device-Specific Instructions]

Keyboard

Turn Voice Input On / Off - Android®
[Device-Specific Instructions]
Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Kid Mode (Zoodles)

Kid Mode (Zoodles®) - Ellipsis® Kids
[Device-Specific Instructions]
Verizon Ellipsis® Kids Tablet Simulator: Setting Up Kid Mode
[Interactive Simulation]
Learn how to switch to and set up Kid mode on your Verizon Ellipsis Kids Tablet.
Verizon Ellipsis® Kids Tablet Simulator: Switching Back to Standard Mode
[Interactive Simulation]
Discover how to switch back to Standard mode after being in Kid mode on your Verizon Ellipsis Kids Tablet.
Verizon Ellipsis® Kids Tablet Simulator: Using Kid Mode
[Interactive Simulation]
A visual guide for using Kid mode on your Verizon Ellipsis Kids Tablet.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Verizon Ellipsis® Kids Tablet Simulator: Changing the Language
[Interactive Simulation]
Discover how to change the language settings on your Verizon Ellipsis Kids Tablet.

Lock, Unlock, Password & Security

Turn Off Screen Lock - Ellipsis® Kids
[Device-Specific Instructions]
Change Device Password - Ellipsis® Kids
[Device-Specific Instructions]
To change the method used to lock or unlock your Ellipsis Kids, view this info.
Set Up Face Recognition - Ellipsis® Kids
[Device-Specific Instructions]
Set Up Screen Lock - Ellipsis® Kids
[Device-Specific Instructions]
Unlock Screen - Ellipsis® Kids
[Device-Specific Instructions]
To unlock the screen on your Ellipsis Kids tablet, check out this info.
Verizon Ellipsis® Kids Tablet Simulator: Setting Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your Verizon Ellipsis Kids Tablet to help protect your private information.
Verizon Ellipsis® Kids Tablet Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen on your Verizon Ellipsis Kids Tablet.

Memory/Storage

Format SD Card via PC
[Device-Specific Instructions]
Insert SD Card - Ellipsis® Kids
[Device-Specific Instructions]
Check Memory - Ellipsis® Kids
[Device-Specific Instructions]
Remove SD Card - Ellipsis® Kids
[Device-Specific Instructions]
Verizon Ellipsis® Kids Tablet Simulator: Inserting a microSD Card
[Interactive Simulation]
Discover how to put a microSD card into your Verizon Ellipsis Kids Tablet to add memory for photos, videos, music, documents and more.
Verizon Ellipsis® Kids Tablet Simulator: Removing a microSD Card
[Interactive Simulation]
Learn how to take a microSD card out of your Verizon Ellipsis Kids Tablet to easily transfer content saved on your microSD card to another device.

Navigating & Multitasking

Verizon Ellipsis® Kids Tablet Simulator: Multitasking Between Apps
[Interactive Simulation]
An interactive guide on how to easily switch between and close apps that are running on your Verizon Ellipsis Kids Tablet.
Verizon Ellipsis® Kids Tablet Simulator: Using the Notification Panel
[Interactive Simulation]
Discover how to access and clear the Notification Panel on your Verizon Ellipsis Kids Tablet.

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Remove Ransomware From the Device - Android
[Device-Specific Instructions]
Factory Data Reset (Powered Off) - Ellipsis® Kids
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Verizon Ellipsis Kids Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your Verizon device.
Factory Data Reset (Powered On) - Ellipsis® Kids
[Device-Specific Instructions]
A hard reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard...
View Software Version - Ellipsis® Kids
[Device-Specific Instructions]
To view the software version your Ellipsis Kids is running, check out this info.

SIM Card

4G SIM Card Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Modify SIM PIN - Ellipsis® Kids
[Device-Specific Instructions]
Unblock SIM PIN - Ellipsis® Kids
[Device-Specific Instructions]
If your SIM PIN is blocked, here's info on how to unblock it.
Export Contacts to SD Card - Ellipsis® Kids
[Device-Specific Instructions]
Insert SIM Card - Ellipsis® Kids
[Device-Specific Instructions]
Remove SIM Card - Ellipsis® Kids
[Device-Specific Instructions]
Turn SIM PIN On / Off - Ellipsis® Kids
[Device-Specific Instructions]
Verizon Ellipsis® Kids Tablet Simulator: Inserting a Micro SIM Card
[Interactive Simulation]
Discover how to put a micro SIM card into your Verizon Ellipsis Kids Tablet.
Verizon Ellipsis® Kids Tablet Simulator: Removing a Micro SIM Card
[Interactive Simulation]
Learn how to take a micro SIM card out of your Verizon Ellipsis Kids Tablet.
View SIM Card Number - Ellipsis® Kids
[Device-Specific Instructions]

Social Networking

Manage Facebook® Privacy
[Device-Specific Instructions]
Verizon Ellipsis® Kids Tablet Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your Verizon Ellipsis Kids Tablet.
Verizon Ellipsis® Kids Tablet Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your Verizon Ellipsis Kids Tablet to help protect your account.
Verizon Ellipsis® Kids Tablet Simulator: Posting Status Updates and Photos to Facebook®
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your Verizon Ellipsis Kids Tablet.

Sounds, Volume & Audio

Volume Controls - Ellipsis® Kids
[Device-Specific Instructions]
Set Ringtones - Ellipsis® Kids
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
Here's how to send a text message from your computer/PC via your My Verizon account.
Verizon Messages - Basic Use
[Video]
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Cut, Copy and Paste Text - Ellipsis® Kids
[Device-Specific Instructions]
Text Message Signature - Android™
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Verizon Ellipsis® Kids Tablet Simulator: Finding More Help
[Interactive Simulation]
Discover how to find videos and tutorials to learn more about using your Verizon Ellipsis Kids Tablet.

TV

Wireless Display - Ellipsis® Kids
[Device-Specific Instructions]

Visual & Hearing Accessibility

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Accessibility Settings - Android®
[Device-Specific Instructions]
Here's how to configure common accessibility settings for your Android smartphone or tablet.

Wallpapers/Theme

Verizon Ellipsis® Kids Tablet Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the background of the Home screen on your Verizon Ellipsis Kids Tablet.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.
Remove Wi-Fi Connection - Ellipsis® Kids
[Device-Specific Instructions]
Turn Wi-Fi On / Off - Ellipsis® Kids
[Device-Specific Instructions]
Access Wi-Fi Direct - Ellipsis® Kids
[Device-Specific Instructions]
Add a Wi-Fi Network - Ellipsis® Kids
[Device-Specific Instructions]
Network Mode Settings - Ellipsis® Kids
[Device-Specific Instructions]
Tethered Modem Connection - Ellipsis® Kids
[Device-Specific Instructions]
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Verizon Ellipsis® Kids Tablet Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your Verizon Ellipsis Kids Tablet to connect to a Wi-Fi network, so you can access the Internet without using data.
View Signal Strength - Ellipsis® Kids
[Device-Specific Instructions]

Still Have Questions?


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