Verizon Smart Family™ (Formerly Verizon FamilyBase®) Issue Resolution

Details About Your Verizon Service Issue

If you recently received a text message from Verizon Wireless regarding a Verizon Smart Family service ticket, the issue you reported has been resolved.

Issue details: There was a temporary issue with Verizon Smart Family causing the service to not work properly. This has been corrected and Verizon Smart Family services have been restored.

Next steps: Please power off and restart your device to ensure these changes take effect.

We apologize for any inconvenience this may have caused. If the issue persists, click the Chat with us button at the bottom right corner of this page to contact one of our representatives and reference the ticket number provided in the text message you received.

We appreciate your patience as we worked to resolve your issue and thank you for choosing Verizon!

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