If you recently received a text message from Verizon Wireless regarding a FamilyBase service ticket, the issue you reported has been resolved.
Issue details: There was a temporary issue with FamilyBase causing the service to not work properly. This has been corrected and FamilyBase services have been restored.
Next steps: Please power off and restart your device to ensure these changes take effect.
We apologize for any inconvenience this may have caused. If the issue persists, please contact us at (800) 922-0204 and reference the ticket number provided in the text message you received.
We appreciate your patience as we worked to resolve your issue and thank you for choosing Verizon!