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Verizon LTE Internet and Home Phone FAQs

This page introduces our 4G LTE Broadband Router with Voice, offers details about adding it to one of our current plans and addresses some of the ways you can expect it to work in your home.
General Information
  1. The LTE Internet and Home Phone is a device that connects to the Verizon Wireless network to provide both phone and Internet service for your home or office.

    You can use your existing home phone with the LTE Internet and Home Phone, as well as connect multiple devices to the Internet through either Wi-Fi or an Ethernet cable. The LTE Internet and Home Phone is also portable, so you can take it with you on vacation, to a second home or even to a mobile office - wherever Verizon 4G LTE coverage is available for data usage and anywhere within the Verizon Wireless voice network for home phone usage.



  2. The LTE Internet and Home Phone offers:

    • A portable voice and data solution with a powerful signal and long range Wi-Fi with download speeds up to 12 Mbps* and upload speeds of 2-5 Mbps.
    • Internet service to a dwelling not serviceable by LTE Internet (Installed) (condos, townhouses, high-rises, 3 stories or greater)
    • A more powerful solution than a Verizon Jetpack┬« for your residence or small office
    • Flexibility to move between data and voice service at any time, or the ability to upgrade to both
    • A faster solution if you have dial-up or low speed internet service

    The LTE Internet and Home Phone lets you take advantage of high speeds from America's largest 4G LTE network at your home or small office. Access the internet with the power of our 4G LTE network on up to 10 devices, such as:

    • Tablets
    • Computers
    • Laptops
    • Gaming consoles
    *Video speeds may be slower, depending on video resolution provided.


  3. Yes, you can transfer your existing phone number to the LTE Internet and Home Phone. If you're transferring a phone number, you won't be able to make or receive calls on the LTE Internet and Home Phone until the transfer is complete. This can take 2 - 10 business days. However, you can still use your home phone until the porting process is completed if you keep it connected to your telephone wall jack.

    To check the status of your transfer online, please visit our page about keeping your number.



  4. Yes, you can make international calls with the LTE Internet and Home Phone if you meet the following 2 requirements:

    • Have an eligible plan
    • Have an international calling plan on your account

      Note: You can add an international calling plan online in My Verizon.

    If your account doesn't meet these requirements, you can use an international calling card to make international calls.

    Get more plan flexibility and international options with the new Verizon Plan. The new Verizon Plan gives you more data, Carryover Data and other great benefits as well, like unlimited calling to Mexico and Canada for only $5/month per line. Plus you can take your domestic talk, text and data allowances with you to Mexico and Canada for $2/day (included on XL or larger at no additional charge).*

    *Not eligible on Go Unlimited or Beyond Unlimited.



  5. Yes, the LTE Internet and Home Phone has a backup battery. However, if your home telephone requires external power to operate, service (including the ability to make and receive 911 calls) won't be available during a power outage.

    Note: Data won't work unless the LTE Internet and Home Phone is connected to an external power source.



  6. LTE Internet and Home Phone will work with Fax machine and some home security systems. To get it, just add Home 4G Voice to your account. Currently, the other services are not available. You can add Home 4G Voice to your account on the Products & Apps page in My Verizon on your smartphone, tablet or computer.



  7. Yes, you can add it to any of the following plans, as long as you don't already have 10 devices on your account:

    • The new Verizon Plan*
    • The Verizon Plan
    • The MORE Everything┬« Plan

    If you don't have one of these plans, or just have data-only devices on your account, our Data Only Plan might be a good option.

    We're encouraging all customers to consider the new Verizon Plan. You'll get and keep more of your data with Carryover Data, Safety Mode and other great benefits. Learn more about the new Verizon Plan.

    *Not eligible on Go Unlimited or Beyond Unlimited.



  8. You can expect an average speed of 5-12 Mbps for downloading and 2-5 Mbps for uploading.



  9. Voice service with the LTE Internet and Home Phone will work anywhere on the Verizon Wireless network. To receive data service, you must be located within a 4G LTE coverage area. Use our online address tool to find out if your address is located in Verizon Wireless voice coverage area or in a 4G LTE data coverage area.*

    *The LTE Internet and Home Phone only works within Verizon's 4G LTE coverage area for data. Verizon's Coverage Locator maps depict only predicted and approximate wireless coverage. The coverage areas shown don't guarantee service availability and may include locations with limited or no coverage. Many factors may impact actual coverage even within a coverage area, including customer's equipment, terrain, proximity to buildings, foliage and weather. For Coverage Areas that include networks run by other carriers, the coverage depicted is based on their information and public sources, and we can't ensure its accuracy. While the Verizon Wireless Coverage Locator maps may provide some indication of the expected coverage at your location, you'll need to assess whether the actual coverage at your location is acceptable to you for purposes of using the LTE Internet and Home Phone Service. You'll need at least moderate Verizon Wireless coverage throughout your home to properly use the service. The LTE Internet and Home Phone device is designed to provide voice coverage at your location that's consistent with other Verizon Wireless devices. Verizon Wireless doesn't represent that the voice performance of the LTE Internet and Home Phone service will be equivalent to landline phone service.



  10. You can get the LTE Internet and Home Phone by visiting www.verizonwireless.com/routerwithvoice to see if your address qualifies for service.

    1. Enter your ZIP code in the Check Coverage tool.
    2. Click Submit.
    3. Enter your address in the available fields.

    If your address qualifies, click Buy Now and follow the onscreen prompts.



  11. You can get free two-day shipping when you order online. If you place your order before 4:30 PM local time, Monday through Friday (excluding holidays)*, your order will be delivered in two business days.

    Orders placed between 4:30 PM on Friday and 4:30 PM on Monday will be delivered on Wednesday.

    *Available for purchases placed on VerizonWireless.com for delivery within the US only, excluding Alaska and Hawaii. Subject to credit authorization, verification and inventory availability.



  12. Yes, the LTE Internet and Home Phone is a fully-functional internet access solution and can be used like other services, such as DSL, cable, satellite, etc.



  13. Yes, you can simultaneously connect up to 10 devices through Wi-Fi and up to 3 devices via a wired connection with the LTE Internet and Home Phone.



  14. Most devices should be able to connect within 150 ft indoors and 300 ft outdoors without obstruction. Actual range and speeds vary based on the radio frequency conditions and obstructions within your home.



  15. Yes, you can use a Verizon Network Extender with the LTE Internet and Home Phone.



  16. Yes, you can place it anywhere in your home. For optimal signal, we recommend placing the device near a window or location that receives the best signal strength.



  17. Yes, 911 functions similarly to the way it would on your Verizon Wireless mobile device. However, for emergency calls to 911 from indoor environments, you'll need to provide your location within the premises to public safety. The GPS receiver embedded in the LTE Internet and Home Phone works best when the device is located near a window or other opening.



  18. Cordless extension phones that receive signal from a cordless base station connected to the LTE Internet and Home Phone will receive service. Corded phones must be connected directly to the LTE Internet and Home Phone to receive service. There are two telephone ports on the rear of the LTE Internet and Home Phone, allowing a combination of corded and cordless phones to be used.

    Note: Do not plug the LTE Internet and Home Phone into your telephone wall jack.



  19. Yes, for more info on how to setup TTY devices, visit our TTY Settings - Verizon LTE Internet and Home Phone page.



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