Smart Switch Replaces Verizon Messages (Message+) on New Android Devices FAQs

If you use Verizon Messages (Message+) and switch to certain Android® devices, you may not see the Verizon Messages app on your new phone. But you can still use Verizon Messages.

Swipe right on the home screen to locate the Message+ app.

Samsung devices

  1. Where is Verizon Messages (Message+) on my new Samsung phone?

    Samsung Messages is the default messaging app on the following devices:

    • Samsung Galaxy S9
    • Samsung Galazy S9+

    Samsung Smart Switch will replace the Message+ app with Samsung Messages on the home screen of the following devices:

    • Samsung Galaxy J3
    • Samsung Galaxy J3v
    • Samsung Galaxy J7
    • Samsung Galaxy J7v

    If you want to use Message+, you can find it by swiping right on the home screen. After you open the Message+ app, you can set it as your default messaging app when prompted.

  2. I don't see my past messages on my new Samsung phone. How do I transfer my messages from my old phone to my new phone?

    If you used Verizon Messages (Message+) on your old phone, you may not see your past messages in the default messaging app on your new Samsung phone.

    You can transfer your messages using the Samsung Smart Switch app. Or you can open Verizon Messages (Message+) on your new phone and select Restore messages from online to access your messages from the last 90 days.

  3. I'm not receiving group messages on my new Samsung phone. What should I do?

    If you used Verizon Messages (Message+) on your old phone, you may not receive your group messages on your new phone if Samsung Messages is set as your default messaging app.

    To access your group messages, swipe right on your home screen and open the Message+ app. When prompted, set Verizon Messages (Message+) as your default messaging app. Once you’ve done that, your group messages should start coming through again.

  4. © 2018 Samsung Telecommunications America, LLC. Samsung and Galaxy S are registered trademarks of Samsung Electronics Co., Ltd.

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