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Verizon Pass FAQs

General Information

  1. What is Verizon Pass?

    Verizon Pass is a simple way to verify your identity when you visit a Verizon Store to make an in-store pickup. With Verizon Pass a physical ID or credit card is not required for pickup. Simply open Verizon Pass in the My Verizon app and show the QR code to a store rep and you’re all set.

  2. How do I use Verizon Pass?

    Open the My Verizon app and sign in if requested to do so. Open the Menu and tap Settings. Scroll down to tap View Verizon Pass to display the QR code. In the store, you can show the QR code to a store rep to authenticate your in-store pickup.

    Verizon Pass is available for existing Verizon customers who have the My Verizon app installed.

  3. How do I get Verizon Pass?

    Verizon Pass is available in the My Verizon app. The My Verizon app is pre-installed on our current devices and can be downloaded from the Apple® App Store® or Google™ Play Store.