Verizon Protect for Alabama and Georgia FAQs

General Information

  1. What is Verizon Protect?

    Verizon Protect offers device protection, technical support and security features that you can add to your Verizon Wireless account, either for a single device, or for your entire account. It includes:

    *Visit phoneclaim.com/verizon to check eligibility. Options for repair (e.g., In-store, Remote, or Mail-in) are presented at the time of the claim approval, and all options may not be available in all locations.
    **Claim fulfillment options vary based upon location and availability.

  2. Who can enroll in Verizon Protect?

    Verizon Protect is currently only available for customers with eligible devices, and eligible billing zip codes in Alabama and Georgia. To be eligible, you must enroll within 30 days of one the following:

    • Activate an eligible new device on a new or existing line
    • Bring your own device* that meets the following criteria:
      • Is fully functioning, without damage (including cracked screens) and free of defects
      • Isn't lost or stolen
      • Is activated on a new line

    Additionally, if you are a current Total Mobile Protection customer, you can switch to Verizon Protect.

    You can check your eligibility in My Verizon. If Verizon Protect is listed under the Get Products tab, you're eligible to enroll.

    *If you brought your own Android™ device to Verizon, it isn't compatible with spam call filtering, however, if you have other devices on your account and you are eligible for Protect MD, you can enroll your account in Verizon Protect Multi-Device.

  3. What devices are eligible for Verizon Protect?

    Public Wi-Fi security is compatible with certain smartphones and tablets, and spam call filtering works on select smartphones. To check device eligibility for Verizon Protect, go to My Verizon and if Verizon Protect is listed under the Get Products tab, your device is eligible to enroll.

  4. How much does Verizon Protect cost?

    To enroll in Verizon Protect, you'll pay a monthly fee:

    Additionally, if you need to file a claim on a covered device, you'll pay a deductible for lost, stolen and damage claims. Deductibles vary by device and whether you receive a replacement or your smartphone is eligible for cracked screen repairs.

    You can find monthly pricing and deductibles for your specific device on Asurion's website.

  5. How do I enroll in Verizon Protect?

    If your device is eligible, you can sign up for Protect online:

    1. Go to the Products & Apps page in My Verizon.
    2. Scroll down to the Equipment Protection section, and select Protect from the dropdown.
    3. Tap or click Get it now.
    4. Select the line(s) you want to add Verizon Protect to.
    5. Tap or click Confirm Purchase.

    You've successfully added Verizon Protect to your line.

  6. Do I need to download applications to my device to get the features included with Verizon Protect?

    Yes, you'll need to download three applications from the Apple App Store® or Google Play™ Store:

    • Tech Coach for one-tap access to expert tech support for your device and virtually anything it connects to
    • Call Filter for spam call filtering
    • Safe Wi-Fi for public Wi-Fi security
  7. Where does the Verizon Protect charge appear on my bill?

    You'll see a charge for Verizon Protect listed under the Account section of your bill if you are enrolled in account-based coverage, or under the Line section if you are enrolled  in single line coverage.

  8. I'm currently enrolled in Total Mobile Protection (TMP). Can I switch to Verizon Protect?

    Yes, you can switch the lines that are currently enrolled in TMP to Verizon Protect at any time using the My Verizon app, My Verizon online, calling customer service or visiting a store.

    Note: If you want to add Verizon Protect to lines not currently enrolled in Total Mobile Protection, you'll need to do so during an eligible event, such as buying a new device, upgrading your existing device or signing up during an open enrollment period.

  9. I have Verizon Protect, but want to switch to Total Mobile Protection. Can I do that?

    Yes, you can switch the lines that are currently in Verizon Protect to Total Mobile Protection at any time using My Verizon Online, calling customer service or visiting a store.

    Note: If you want to add Total Mobile Protection to lines not currently enrolled in Verizon Protect, you’ll need to do this during an eligible event, such as buying a new device, upgrading an existing device or signing up during an open enrollment period.

  10. Can I have Verizon Protect and another device protection option on my account at the same time?

    You can have a single line enrolled in Verizon Protect and another single line enrolled in Total Mobile Protection. However, you cannot combine Verizon Protect Multi-Device with TMP Multi-Device, or either single-line option with either multi-line option.

  11. How do I remove Verizon Protect from my account?

    You can cancel your Verizon Protect service at any time online. Upon canceling, you'll receive a prorated refund of your monthly fee.

    1. Go to the Products & Apps page in My Verizon.
    2. Tap or click the Manage Your Products tab at the top of the page.
      Note: If you have multiple lines on your account, select the line with Protect you want to remove.
    3. Find Verizon Protect, and tap or click Remove From Account.
    4. Review the changes and bill impacts on the confirmation pop-up, and then click Remove Product to confirm the transaction.

    You've canceled your device protection. Your device is no longer protected nor is it eligible for the other device protection options .

    Note: If you cancel Verizon Protect, your current device won't be eligible for Verizon Protect or any other device protection option until an eligible event, such as purchasing a new device, upgrading an existing device or signing up during an open enrollment period.

  12. Where can I find important information about Verizon Protect?

    Important information about Verizon Protect can be found on our website:

Verizon Protect for a single line

  1. What do I get if I sign up for Verizon Protect for a single line?

    With a single line enrollment, you get the following features on a single device for $16/mo.:

    * Visit phoneclaim.com/verizon to check eligibility. Options for repair (e.g., In-store, Remote or Mail-in) are presented at the time of claim approval and all options may not be available in all locations.
    ** Claim fulfillment options vary based upon location and availability.

  2. Who is eligible for Verizon Protect on a single line?

    To sign up with a single line, you must be eligible for device protection, and have a device compatible with spam call filtering. To check device eligibility for Verizon Protect, go to My Verizon and if Verizon Protect is listed under the Get Products tab, you’re device is eligible to enroll.

  3. If I currently have Verizon Protect for a single line, can I switch to Verizon Protect for my entire account if I need to?

    Yes, you can switch to Verizon Protect for your entire account, as long as you meet the account level requirements.

Verizon Protect Multi-Device

  1. What is Verizon Protect Multi-Device?

    Verizon Protect Multi-Device offers device protection, technical support and security features for your entire account, up to 10 lines. It includes:

    • Protection for any 3 lines on your account
    • As soon as next-day replacement for lost, stolen, or damaged (including liquid damage) devices and post-warranty defects
    • Fast cracked screen repair for select smartphones (subject to parts availability)*
    • International claims fulfillment options **

    Additionally, all eligible devices will receive:

    *Visit phoneclaim.com/verizon to check eligibility. Options for repair (e.g., In-store, Remote or Mail-in) are presented at the time of claim approval and all options may not be available in all locations.
    **Claim fulfillment options vary based upon location and availability.

  2. What are the benefits of purchasing Verizon Protect Multi-Device, instead of purchasing it for each individual line?

    Purchasing Verizon Protect Multi-Device, for up to 3 lines for $45/mo., may be a better option than enrolling in coverage for individual lines because:

    • You can file a claim for any line on your account. You don't need to select which lines you want covered until something happens. Once you file a claim on a line, that line is registered in one of the three coverage slots. You'll still have 2 more coverage slots available that you can use for any line on your account. If you fill all 3 coverage slots, you can add coverage for your additional lines, up to 7 more lines, for just $9/month per line.*

    • You have a pool of shared claims to use. If you cover your lines individually, you get 3 claims per line in 12 months, and those claims can only be used for that line. With Verizon Protect Multi-Device, you get a total of 9 shared claims in 12 months that you can use for any of your registered lines. If you want to file 9 claims on the same line, you can.

    • Technical support, spam call filtering and public Wi-Fi security are included for all eligible devices on your account, up to 10 lines. If you sign up individually, you’ll have only those features for that device.

    *You can add up to 7 additional lines. Each additional coverage enrollment adds 1 additional registration and 3 additional shared claims.

  3. What happens if I run out of registration slots or protection claims?

    With Verizon Protect Multi-Device, you get 3 coverage slots and 9 shared insurance claims per 12 months. If you run out of coverage slots or claims, you can get Additional Coverage for $9/month per line, up to 7 lines, and get another coverage slot and 3 more shared claims.

    The registration slot can be used on any unregistered line on your account, and the 3 additional claims can be used on any line on your account. For example, if you have 5 coverage slots on your account, you have 15 total claims that can be used on any registered line in a 12-month period.

    Each time you fill the last slot on your account, you'll have 30 days to enroll in Additional Coverage to cover your remaining lines. If you don't add the Additional Coverage within 30 days, the remaining lines on your account won't be covered. You must meet the device protection eligibility requirements in order to cover the other lines on your account.

  4. Who is eligible for Verizon Protect Multi-Device?

    Your account must have 3 - 10 lines to be eligible to enroll in Verizon Protect Multi-Device.

    You also must meet the other Verizon Protect eligibility requirements in order to enroll.

  5. If I have Verizon Protect Multi-Device, can I change to Verizon Protect for a single line?

    Yes, you can cancel your account based coverage anytime. However, you'll only be able to sign up for Verizon Protect on lines that were registered when you canceled. Lines that weren't registered when you canceled must meet the Verizon Protect eligibility requirements in order to sign up for single line Verizon Protect.

  6. I have questions about how the device protection feature of Verizon Protect Multi-Device works. Where can I find more information?

    For more information on how device protection works when you enroll in Verizon Protect Multi-Device, please visit our Total Mobile Protect Multi-Device FAQs.

    See also:

  7. Apple is a registered trademark of Apple Inc. iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license. Android is a trademark of Google, Inc.

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