Verizon Home Device Protect FAQs

Verizon Home Device Protect provides protection for your eligible home entertainment, home office, wearable, and smart home products, plus premium tech support with digital security features.

With Verizon Home Device Protect, you get:

• Repairs and replacement - If your eligible home entertainment, home office, wearable or smart home product experiences a covered breakdown, we’ll repair or replace it for you. If applicable, a $49 or $99 service fee may apply when a claim is filed. Limitations and exclusions apply. See the Terms & Conditions before enrollment.¹
• Technical support with digital security features:
  • Expert help - 24/7 access to Asurion Experts who can answer virtually any tech question about your eligible products via app, web, chat or phone. For complete details, see the technical support terms of service.²
  • In-home visits - Two in-home visits per 12-month period from Asurion Experts to help you configure, setup and optimize smart products or choose the best Wi-Fi devices for your home. ³
  • Digital security - Avoid risky websites, safeguard your data when connected to public Wi-Fi, and receive ID theft alerts by connecting to the Digital Secure app.⁴

Note: Verizon Home Device Protect doesn't cover devices already covered by any one of the Verizon mobile device protection options. To learn about protecting those devices, please visit our Verizon Mobile Protect FAQs.

¹If we determine that we cannot service your product as specified in this Plan, we may replace it with a replacement product, or we may at our discretion, issue you a gift card or check based on the replacement value, age and condition of the product, as determined by us, immediately prior to the breakdown.
²The Tech Coach app collects data from the user's device to facilitate certain Tech Coach Home services, including but not limited to the tap-to-call, tap-to-chat and device optimization and insights functionalities. This data is used solely for Tech Coach services. The Tech Coach app is provided by Asurion Mobile Applications, LLC. For complete details, see the Tech Coach terms of service. Device must be on and within the Verizon mobile Data Network Coverage Area for the Tech Coach app to function. Data usage applies for download and use. The self-help and proactive support functionalities are available at no charge.
³Limitations and exclusions apply. See Verizon Home Device Protect Technical Support Terms of Service for details.
⁴A smartphone is required to download the Digital Secure app. Select features may be accessed on tablets and computers. OS restrictions apply: Android 8.0+, iOS 13+, MacOSX 10.15+, and Windows 8.1+. Enroll in identity theft monitoring via the app. Verizon does not monitor all transactions and cannot protect against all identity theft. Customer should contact the three national credit bureaus to monitor credit report. Digital Secure does not provide real-time notification of sensitive data exposure; virus/malware removal; home network hacking mitigation; or data loss management.

To be eligible for Verizon Home Device Protect, you must have either:

• A Verizon broadband account with Fios® or high-speed internet
• A Verizon mobile account with:*
  • Unlimited plans you can mix and match
  • A shared data plan, such as:
    • Shared Data Plan – 5GB**
    • Shared Data Plan – 10GB**
    • The new Verizon Plan shared data plan (e.g., S, M, L)**
    • The Verizon Plan**
    • The MORE Everything® Plan**

Not sure what plan you have? Go to My Plan in My Verizon.

*Business, government and prepaid accounts aren't eligible. Certain older wireless calling plans may not be eligible.
**These plans are no longer available to add to your account, but if you already have these plans, you can still enroll in Verizon Home Device Protect.

Absolutely. These services protect different products:

• Verizon Mobile Protect covers your mobile phones, smartwatches and tablets that have a line on a Verizon mobile account. Devices covered by Verizon Mobile Protect aren't eligible for coverage under Verizon Home Device Protect.
• Verizon Home Device Protect provides coverage for your eligible home entertainment, home office, wearable and smart home products, such as flat screen TVs, smart thermostats, desktops/laptops, home theater systems, gaming consoles and more. It covers not only eligible home products but also protects your personal data with digital security features, provides 24/7 remote premium technical support, and includes two in-home visits per 12 months.*

Both services offer similar security and Wi-Fi protection features. So if you’re enrolled in both services, you’ll receive a monthly credit on your bill. You’ll also get more peace of mind and an enhanced technical support experience.

* Verizon Home Device Protect doesn't cover products connected to a Verizon mobile account or covered by any one of the Verizon mobile device protection options.

Verizon Home Device Protect covers a variety of the most common electronic products in your home. This includes, but is not limited to:

• Extended warranty protection for:
  • Flat screen TVs (LCD, Plasma, LED)
  • Desktops / laptops*
  • Printers
  • Home theater systems
  • DVD / Blu-ray™ players
  • Audio/video streaming devices*
  • Routers*
  • Smart home / Wi-Fi products (e.g., smart thermostat, Alexa™, etc.)
  • Wearables (e.g., smartwatches**)
  • Gaming consoles (e.g., Xbox®)
  • Premium audio headsets
  • Tablets**
• Coverage for damage as a result of accidental handling for:
  • Laptops
  • Wearables (e.g., smartwatches**)
  • Tablets**

For more details, please refer to the Verizon Home Device Protect Terms & Conditions.

*Excludes any Verizon-branded or provided routers and audio/video streaming devices supported by Verizon.
**To be covered by Verizon Home Device Protect, eligible products must be equipped with a Windows® operating system version Windows 7 or newer, Android™ version 1.6 or newer, or for Apple® computers, an Apple operating system version OS X (10) or newer. 

Eligible products are covered for mechanical or electrical failures caused by defects in materials and workmanship, normal wear and tear and power surge.

Plus, portable products are covered for unintentional and accidental damage from handling. Limitations and exclusions apply. See the Terms & Conditions for complete details.

All eligible products at your home residence, indicated by your Verizon billing address, are covered. See the Verizon Home Device Protect Terms & Conditions to review the list of eligible products.

After you're enrolled in Verizon Home Device Protect for 30 days, you can file a claim on an eligible product that experiences a breakdown. You can file an unlimited number of claims in a 12-month time frame, however, each approved claim may not exceed $2,000, and the maximum annual claim limit is $5,000 in a 12-month period, under a single plan.

Each approved claim will apply to your total claim limit for 12 months after the claim is completed. At that point, the amount of that claim will no longer apply to your total claim limit, and the amount of that claim will be added back to your available claim-limit balance (or aggregate limit) under the plan.

Verizon Home Device Protect costs $25/month, plus applicable taxes. You can cancel at any time.

Once a claim is approved under Verizon Home Device Protect, you may be required to pay either $49 or $99, depending on the product, prior to receiving a repair or replacement. For each product installation you request, a $49 service fee also applies. You can check the applicable services fees for specific products under Verizon Home Device Protect on Asurion's website.

Since Verizon Mobile Protect and Verizon Home Device Protect share similar digital security features, if you’re enrolled in both, you're eligible for a credit. Credits will be applied to your Verizon Home Device Protect monthly bill. Starting on 3/5/21, new enrollments in either Verizon Mobile Protect or Verizon Home Device Protect, when both are on your account, will result in a $1.25 credit/line of Verizon Mobile Protect or a $3 credit for Verizon Mobile Protect Multi-Device. Any credits you were receiving prior to 3/5/21 will remain on your account until you make a change to Verizon Mobile Protect or Verizon Home Device Protect.

Credits may take up to 1-3 bill cycles to be applied, in which case you’ll see the credit for the first 2 cycles on your second or third bill, in addition to that month’s credit.

Go to our Verizon Home Device Protect Terms & Conditions page.

You can cancel your Verizon Home Device Protect service at any time online, in the My Verizon app, by phone or in a Verizon store. Upon canceling, you'll receive a prorated refund of your monthly fee.

To cancel online or in the My Verizon app, go to the Services & Perks page in My Verizon.

• My Verizon website: Click Manage. Scroll to the Verizon Home Device Protect section, and select the line/s for which you wish to remove it. Click Remove.
• My Verizon app: Scroll to the Verizon Home Device Protect section and tap Manage. Select the line(s) from which you want to remove Verizon Home Device Protect and tap Manage. Tap Remove Protect Home.

Note: You have 30 days after cancellation to file a claim.

You can enroll in Verizon Home Device Protect on the Services & Perks page in My Verizon.

• My Verizon website: Click See all eligible services. Scroll to the Verizon Home Device Protect section and click Get it now. Follow the prompts to add Verizon Home Device Protect.
• My Verizon app: Scroll to the Verizon Home Device Protect section and tap Learn more. Tap Enroll for the lines you want covered, and follow the prompts.
• Digital Secure app*
• Tech Coach app*

Once you download the apps, you can start using your tech support and security features immediately. After you’re enrolled for 30 days, you can file a claim on an eligible product that experiences a breakdown.

*A smartphone is required to download the Digital Secure app. Select features may be accessed on tablets and computers. OS restrictions apply: Android 4.4+ & iOS 11+. Enroll in identity theft monitoring via the app. Verizon does not monitor all transactions and cannot protect against all identity theft. Customers should contact the three national credit bureaus to monitor credit reports.
**The Tech Coach app collects data from the user's device to facilitate certain Tech Coach Home services, including but not limited to the tap-to-call, tap-to-chat and device optimization and insights functionalities. This data is used solely for Tech Coach terms of services. The Tech Coach app is provided by Asurion Mobile Applications, LLC. For complete details, see the Tech Coach terms of service. Device must be on and within the Verizon mobile Data Network Coverage Area for the Tech Coach app to function. Data usage applies for download and use. The self-help and proactive support functionalities are available at no charge.

Verizon Home Device Protect provides personalized technical support, featuring Asurion Experts who can answer virtually any question about your covered home entertainment and smart home products. If you’re having an issue with any eligible product, you can download the Tech Coach app to get help or call an Asurion Expert for help.

Asurion Experts can solve most tech issues in just one call. If not, they'll call you back at your convenience with a solution or recommendation. In addition, Asurion Experts will make recommendations on how to optimize your home entertainment and smart products to meet your needs and suit your lifestyle.

Verizon Home Device Protect also provides up to 2 in-home visits per year from an Asurion Expert to help you optimize your home Wi-Fi products.

Open the Verizon Tech Coach app on your smartphone to:

• Start a chat - Enter a question in the Type your question field and tap Send.
• Call - Tap the Call icon (red box with a white phone inside).

Or call (800) 922-0204 and say "Verizon Home Device Protect" when prompted.

There's no limit to the number of times you can contact an Asurion Expert for technical support. Asurion Experts are available to you 24/7, every day of the year.

With Verizon Home Device Protect, you get access to the Digital Secure app which gives you:

Basic features (no additional cost):

• Antivirus Scan (Android only): Protects against online internet threats by scanning your mobile device for malware and viruses.
• Safe Browsing (Mobile only): Protects against unsafe websites that might put personal information at risk when surfing, shopping and socializing online on your mobile device.
• Wi-Fi Scan: Checks Wi-Fi network connection threats and warns you when you connect to an unsafe or unprotected network.
• System Scan: Checks your device to see if the OS is up to date, and notifies you if threats have been detected.

Premium features:

• Antivirus Scan (Windows/Mac): Protects against online internet threats by scanning your Windows or Mac device for malware, ransomware and viruses.
• Safe Browsing (Windows/Mac): Protects against unsafe websites that might put your personal information at risk when surfing, shopping, and socializing online on your Windows/Mac device.
• Secure VPN: Provides a secure connection over Wi-Fi to keep your location and personal information data and online activities private.
• Identity Protection: Searches internet properties and the dark web. Notifies you if the personal info you selected to have monitored is being shared online. The information you can have monitored includes:
  • Email addresses
  • Social Security number
  • Mobile numbers
  • Credit/debit cards
  • Bank accounts 
  • Driver’s licenses
  • Passports
  • Health IDs
  • Birthdate
• Identity Restoration: Consists of services for lost wallet protection and identity recovery in the event your identity is compromised.
• Lost Wallet Protection: Dedicated specialists provide step-by-step guidance to help cancel and re-issue your lost wallet contents (e.g., credit cards, IDs, insurance cards). We partner with Sontiq, a TransUnion company, to provide this service.
• Identity Recovery: If your identity is stolen or compromised, a dedicated Resolution Specialist can guide you and even act on your behalf to help you recover from identity theft. We partner with Sontiq, a TransUnion company, to provide this service. These specialists provide fully managed restoration through fraud analysis, education and action.
• Security Advisor: Dedicated security experts are available 24/7 through click-to-chat to answer questions and provide self-help information and content and tips to help you improve or solve security concerns. We partner with Asurion to provide this service.
• Security Center: Self-service security information center with recommendation guides, answers to common questions, daily tips, security articles and more

A smartphone is required to download the Digital Secure app. Select features can be accessed on tablets and computers.

OS restrictions apply: Android 8.0+, iOS 13+, MacOSX 10.15+, and Windows 8.1+. Enroll in identity theft monitoring via the app.

Note: Verizon does not monitor all transactions and cannot protect against all identity theft. Customers should contact the three national credit bureaus to monitor credit report. Digital Secure does not provide real-time notification of sensitive data exposure; virus/malware removal; home network hacking mitigation; or data loss management.

Go to our Digital Secure FAQs and How to Use Digital Secure page for more information on how to download and use the Digital Secure app on your household products.

You can file a claim on Asurion's website or by calling Asurion at (844) 769-1991. You can file a claim 24 hours a day, seven 7 days a week.

There is a 30-day waiting period before you can file a claim. The 30-day period begins on the date of your enrollment.

Depending on the product, a $49 or $99 service may apply. See the Verizon Home Device Protect Terms & Conditions to review the list of applicable service fees.

You'll receive email updates during the claims process. If you haven't received an update, please check the spam folder in your email account.

You can also track an existing claim on Asurion's website or by calling Asurion at (844) 769-1991.

You can track your claim limit and your aggregate limit in a 12-month period by calling Asurion at (844) 409-1998.

If we are unable to repair your eligible product and it needs to be replaced, you may receive either:

• A new, refurbished or remanufactured product*, or a product with equal or similar features and functionality that performs to the factory specifications of the original product; or
• Reimbursement for the fair market value of the product.

*Technological advances may result in being provided a replacement product with a lower selling price than the original product.

You can schedule an installation appointment online or call (844) 769-1991.

Prior to the appointment, make sure you have all the necessary equipment for installation, including:

• Any mounting brackets needed
• A suitable installation location
• Existing and accessible wiring if applicable

Note: A $49 service fee (plus applicable taxes) applies for each product installed.

Installations are available in select locations and for select products, which are subject to change at any time. Product must be new or fully functioning at the time of installation, and Wi-Fi access must be available for certain products to be installed. Availability of installation services is contingent on certain criteria, including product type, customer location and appointment/technician availability.

With Verizon Home Device Protect you can have the following products installed:

• TVs (wall mounted)
• Soundbars
• Smart thermostats
• Smart locks
• Smart doorbells
• Wireless alarms
• Wireless cameras
  
  Note: A $49 service fee (plus applicable taxes) applies for each product installed.

A $49 service fee applies for each product you have installed with Verizon Home Device Protect. For example, to install a TV and a smart thermostat, it would cost $98 (plus applicable taxes).

Asurion will give you a service fee quote when you call to schedule your installation appointment, based on the number of products you need installed.

Note: A surround sound system in a single package counts as one product ($49). Several speakers packaged individually would count as separate products (e.g., 3 individual speakers would cost $147 (plus applicable taxes) to have installed).