Select Your Device
Samsung Galaxy Tab A (8.0)
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Samsung Galaxy Tab S4
Samsung Galaxy S7
Apple® iPhone® 7
Apple® iPhone® 6s Plus
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Apple® iPhone® 8 Plus
Samsung Galaxy View
Samsung Galaxy S8
Apple® iPhone® X
Apple® iPhone® 8
Verizon Ellipsis™ Jetpack®
Galaxy Tab E (8.0)
Samsung Galaxy S9
Apple® iPhone® SE
Galaxy J7 / J7 V
Samsung Galaxy S® 5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy S® 6
Samsung Galaxy Note8
Samsung Galaxy S9+
Samsung Galaxy S7 edge
Apple® iPad® 2
Apple® iPhone® 5s
Samsung Galaxy S® 4
Cadence by Kyocera
LG K20™ V
DROID TURBO 2
Moto Z Force Droid Edition
Apple Watch® Series 3
Verizon Wireless Home Phone
Samsung 3G Network Extender
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy J3 Eclipse
Google Pixel 2 XL
Jetpack® MiFi® 7730L
Pixel™, Phone by Google
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy S8+
LG Exalt® LTE
Samsung Galaxy J3 V
GizmoGadget™ by LG
moto g6
Google Pixel 2
Moto Z Play Droid Edition
Samsung 4G LTE Network Extender
Motorola moto z2 play
Motorola moto z2 force edition
Samsung Galaxy Note5
LG Revere® 3
Samsung Galaxy Note® 4
G7 ThinQ
LG G6™
Apple® iPhone® 5c
Verizon Ellipsis® Jetpack® MHS900L
Apple® iPhone® 5
DROID MAXX by MOTOROLA
Samsung Galaxy J3 (2016)
Motorola moto e4
Droid Turbo by Motorola
Verizon Ellipsis® 8
Verizon Ellipsis® 7
Verizon 4G LTE Broadband Router
V20™
KYOCERA DuraXVLTE
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG G5
Samsung Gusto® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon LTE Internet and Home Phone
Pixel™ XL, Phone by Google
ASUS ZenFone™ V
Moto Z Droid Edition
Stylo™ 2 V
Verizon MiFi® 4G LTE Global USB Modem U620L
Apple® iPhone® 4
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy Core Prime™
LG G4™
Droid Turbo in Ballistic Nylon
Hum+ by Verizon
DuraForce PRO with Sapphire Shield
Samsung Galaxy J1™ Prepaid
Samsung Convoy® 4
ZTE Blade™ Vantage Prepaid
Microsoft Surface 3
DuraXV
Verizon Wear24™
GizmoPal™
LG K8 V
LG Cosmos™ 3
ZTE Cymbal® LTE
Motorola moto e4 plus™
PRIV™ by BlackBerry®
Ellipsis® Jetpack® MHS800L
Apple® iPhone® 4s
GizmoPal® 2 by LG
Samsung Galaxy Note® 3
Galaxy J3 Mission
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG G3
Verizon Verizon SmartHub with Voice
LG Optimus Zone™ 3
ZenFone™ V Live
Samsung Gear S3 frontier
Samsung Galaxy S6 edge +
DROID MAXX 2
Verizon Wireless Home Phone T2000
Motorola moto e5 play
BlackBerry® Bold™ 9930 smartphone
LG V30®
Verizon 4G LTE USB Modem 551L
Verizon Global USB Modem USB730L
Samsung Galaxy S® III
Verizon Ellipsis® 10
Samsung 4G LTE Network Extender 2
Galaxy J7 V (2nd Gen.)
Toyota Connected Car
Moto G Play
Kyocera DuraXV+
LG V10™
LTE Internet (Installed)
LG Exalt™
Apple® iPad® (6th Generation) 9.7-inch
Galaxy Tab E
Sonim XP5
ZenPad™ Z10
Samsung Convoy™ 3
Samsung Galaxy S® 6 edge
ZenPad™ Z8
DROID MINI by MOTOROLA
Galaxy J3 V (3rd Gen.)
Moto X™ by Motorola
DROID RAZR M by MOTOROLA
BlackBerry Classic
moto g6 play
ASUS ZenPad™ Z8s
LG Extravert™ 2
Apple® iPad® (9.7-inch)
Brigadier™ by Kyocera
Samsung Galaxy J3 (3rd Gen.)
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Casio G'zOne Ravine® 2
Casio G'zOne Commando®
Verizon 4G LTE USB Modem UML295
Sony Xperia® Z3v
Samsung Convoy™ 2
LG ZONE® 4
Ellipsis™ Jetpack® MHS815L
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Intensity™ II
HTC One® (M8)
Samsung Galaxy J7 (2nd Gen.)
LG K4™ LTE
Samsung Gusto® 2
BlackBerry® Q10 smartphone
HTC 10™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Revere®
Humx
Samsung Galaxy Tab S3
LG G2
LG G Vista
Apple® iPad Pro® (12.9-inch)
Casio G'zOne Commando® 4G LTE
Apple® iPad Pro® (10.5-inch)
Apple® iPad Air® 2
LG G Pad 8.3 LTE
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Apple® iPad mini™ with Retina display
Verizon Ellipsis® 8 HD
ASUS ZenFone™ AR
Gear S2
Gear S®
Samsung Galaxy S® 4 mini
Samsung Brightside™
Arlo Go
Verizon GizmoTab™
DROID ULTRA by MOTOROLA
Samsung Convoy™
BlackBerry® Z10 smartphone
Samsung Galaxy Note® II
DROID RAZR by MOTOROLA
Samsung Galaxy Book
Casio G'zOne Ravine®
Samsung Galaxy Tab®
HTC Desire® 530
Verizon Wireless USB760 Modem
HTC One M9
BlackBerry® Z30 smartphone
LG Octane™
BlackBerry® Bold 9650 smartphone
Apple® iPad Pro®
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Galaxy Tab® 2 (7.0)
LG Accolade™
Samsung Galaxy Note® 10.1
Nokia Lumia 928
HTC One®
Apple® iPad® with Wi-Fi + 4G
Samsung Haven™
Moto X™ (2nd Gen.)
LG Cosmos™ 2
HP Elite x2 1012
HTC Desire® 526
LG Revere® 2
Samsung Intensity™ III
Samsung Gusto®
Samsung Galaxy Tab S2
HTC Desire® 626
Apple® iPad mini® 4
Apple® iPad®
Apple® iPad Pro® (9.7-inch)
DROID RAZR MAXX HD by MOTOROLA
Apple® iPad Air®
Samsung Galaxy Tab® 4 (10.1)
LG VX8300
Galaxy Note® Edge
Samsung Knack™
Yealink One TalkSM IP DECT Phone Bundle
LG enV®3
LG 4G LTE USB Modem VL600
LG Terra™
Samsung Galaxy Camera®
Samsung Galaxy Tab® 2 (10.1)
Motorola MOTO™ W755
Nokia Lumia 822
LG Exalt™II
Spartan GoCam™
Apple® iPad mini™
LG G Pad™ X8.3
Samsung Gear S3 classic
G Pad™ 7.0 LTE
Delphi Connect with 4G LTE Mobile Hotspot
Pantech Hotshot™
Nexus 6
LG Cosmos™ Touch
Ellipsis® Kids
Casio G'zOne Boulder®
Samsung Galaxy Tab® 4 (8.0)
Motorola Barrage™
Sony Xperia® Z2
Samsung Galaxy S® III mini
Samsung Smooth™
LG enV®2
Samsung Galaxy Tab® (10.1)
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Verizon Ellipsis® 10 HD
LG Cosmos™
LG VX5500
HTC One® (M8) for Windows®
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
LG Extravert™
Samsung Alias™ 2
Casio G'zOne Rock™
LG enV® TOUCH
Lexus Connected Car
Samsung Intensity™
Verizon Wireless UMW190 Global USB Modem
Nokia Lumia Icon
Watch Urbane™ 2nd Edition LTE
G Pad™ 10.1 LTE
Verizon Wireless UM175 USB Modem
Verizon Wireless G'zOne Type-S
LG VX5400
DROID RAZR HD by MOTOROLA
Lancet™ for Android®
Motorola XOOM™ 4G LTE
Pantech Jest™ 2
Lucid™3 by LG
Nokia Lumia 2520
Samsung Galaxy Stellar™
DROID RAZR MAXX by MOTOROLA
Motorola W385
Apple® iPad mini™ 3
Samsung SCH-u340
HTC Desire® 612
Samsung Galaxy Tab® S
Samsung Galaxy Note® 10.1 2014 Edition
Verizon Wireless Escapade®
HTC One® remix
Enact™ by LG
Samsung Galaxy Note® Pro
Samsung SCH-u430
HP Spectre x2
Samsung Gear S2 classic
LG VX8360
Samsung Galaxy™ Stratosphere™ II
Samsung SCH-a870
Google Nexus 7
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
DROID 4 by MOTOROLA
Lucid™ by LG
Lancet™
Hydro ELITE by KYOCERA
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX8350
Samsung SCH-u410
Samsung Reality™
Lucid™2 by LG
LG VX5300
Galaxy Nexus by Samsung
Verizon Wireless Coupe™
Motorola V325i
Apple® iPad® with Retina display
LG VX5200
Motorola V325
Samsung SCH-u540
LG VX3300
Verizon Wireless CDM8975
LG VX3200
Motorola W315
LG Clout™
Samsung SCH-a650
Motorola V325xi
Luge™ by Motorola Prepaid
Motorola Entice™
Samsung SCH-a630
moto z3
Apple Watch Series 4
Apple® iPhone® XS Max
Yealink One TalkSM CP920 IP Conference Phone
Apple® iPhone® XS
Motorola RAZR V3m in Gray
Samsung Galaxy Note9

Verizon Smart Family™ FAQs

General Information
  1. Verizon Smart Family is the new and improved version of FamilyBase.

    The new Verizon Smart Family gives you:

    • Content Filtering
    • Call, text and purchase limits
    • Manage data targets

    And with Verizon Smart Family Premium, you can also view:

    • Location

    What it costs:

    • Verizon Smart Family $4.99/mo per account.
    • Verizon Smart Family Premium $9.99/mo per account. Try it free for 1 month.

    Learn more and sign up for Verizon Smart Family.



  2. FamilyBase costs $4.99/month for your entire account. There are no additional text or data charges.

    Note: Each phone on the account must have a Verizon Wireless data and text plan for FamilyBase to work properly.



  3. You can sign up for Smart Family online in My Verizon, on the My Verizon app or with the Smart Family app.

    Online:

    1. Sign in to your My Verizon account.
    2. Scroll to Verizon Smart Family.
    3. Click Get it now and follow the onscreen instructions.

    My Verizon app:

    1. Open the My Verizon app on your device.
    2. Tap the menu on the top left.
    3. Tap Account.
    4. Tap Add-Ons.
    5. Select a line for the Parent Line.
    6. Tap the Peace of Mind tab.
    7. Tap Verizon Smart Family, then tap View.
    8. Tap Add.
    9. Review the order information, then tap Buy.

    Verizon Smart Family app:

    1. Download the Smart Family app from the Google Play™ Store or Apple® App Store®.
    2. Follow the onscreen instructions to sign up for Smart Family or Verizon Smart Family Premium.


  4. To change your subscription from Verizon Smart Family Premium to Verizon Smart Family:

    1. Open the Verizon Smart Family app on your Parent device.
    2. Navigate to the menu.
    3. Tap Settings.
    4. Tap Account details.
    5. Tap Subscription.
    6. Select the subscription plan you'd like to change to.
    7. Tap Save.

    You've successfully downgraded your Verizon Smart Family subscription.



  5. To unsubscribe from Verizon Smart Family:

    1. Open the Verizon Smart Family app on your Parent device.
    2. Navigate to the menu.
    3. Tap Settings.
    4. Tap Account details.
    5. Tap Subscription.
    6. Tap Cancel Subscription.
    7. Follow the onscreen instructions to cancel your subscription.


Compatibility with Plans, Features and Devices
  1. Verizon Smart Family is compatible with most Verizon Wireless plans, including:

    However, it can't be used with the following:

    • THE MORE Everything 250 MB plan
    • Non-Nationwide plans, such as America's Choice®
    • Prepaid accounts
    • Business accounts (with ECPD Profile)
    • Corporate accounts
    • PTT (Push to Talk Feature) with the PTT feature active

    Don't know which plan you have? Sign in to My Verizon to find out if you have a compatible plan.



  2. In order to use Verizon Smart Family, all compatible devices must run one of the following OS versions:

    • Android® devices (5.0 and newer)
    • iOS devices (10.0 and newer)

    Visit the Operating System FAQs for more information.



  3. Verizon Smart Family works with most Verizon Wireless 4G LTE and 3G mobile devices.

    However, it's not compatible with:



  4. No, you can't sign up for Verizon Smart Family with a prepaid line, or to monitor a prepaid line.



  5. Yes. To ensure that you have access to all Smart Family features, just download the new Smart Family Companion app on your child’s device.

    Download the Smart Family Companion app from the Google Play Store or Apple App Store. Search for "Smart Family Companion" and update the app.



  6. Even without the Verizon Smart Family Companion app installed on your child's device, you can:

    • View call and text activity
    • Set time of day restrictions
    • Set data restrictions
    • Set text, call and purchase limits
    • Get access to devices network location
      Note: Network location accuracy may vary up to a few miles.

    However, you'll need to pair the Verizon Smart Family app on your device with the Verizon Smart Family Companion app on your child's device in order to:

    • Set content filters
    • Pause internet access
    • Locate family members and set location alerts with better location accuracy


Signing Up and Using Verizon Smart Family
  1. The Verizon Smart Family Companion app requires the child to enter a specific code in order for it to be removed from their device. This code can only be retrieved from the Parent device.

    If the Verizon Smart Family Companion app is removed, a tamper error will immediately be sent to the Parent as a text message and displayed on the child's Dashboard in the app.



  2. Yes, you can use Verizon Smart Family if you only have one phone on your plan. If you're subscribed to Verizon Smart Family, you'll still be able to access the Controls and Contacts features. Also, if you're subscribed to Verizon Smart Family Premium, you'll have access to your own device’s location.



  3. No, only members of your Verizon Wireless plan can be added as Child lines to your Verizon Smart Family account.



  4. No, only members of your Verizon Wireless plan will be able to be added as Child lines to your Verizon Smart Family account.



  5. Yes. If you change the phone number of your Parent device, your Verizon Smart Family account will be suspended and you'll need to re-register for the service.

    If your child changes their phone number, they'll be removed from your Verizon Smart Family account. However, you can re-add them using the following steps from the Parent device:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Tap the menu.
    3. Tap Settings.
    4. Tap Family Settings.
    5. Tap Add family members to Smart Family.
    6. Select the Child's new phone number, then tap Save.

    You've successfully re-added a child's device to your Verizon Smart Family account.

    If the child changes their device, you'll need to pair the Smart Family Companion app on the new device to your Verizon Smart Family account.



  6. Yes, you can set up a second Parent device using the current Parent device.

    1. Open the Verizon Smart Family app on the current Parent device.
    2. Tap the menu.
    3. Tap Settings.
    4. Tap Family Settings.
    5. Select the Family Member you'd like to make the second Parent.
    6. Tap Role.
    7. Select the role you'd like to assign to this contact, then tap Save.

    You've successfully set up a second Parent device on your account.



  7. You can send a text message to the Child device that includes a link they can open. The link includes instructions about how to install the Verizon Smart Family Companion app. When you're done, the Parent device will receive a confirmation text message.

    You can view more details right from the Verizon Smart Family app. See the How to Use Guide: Verizon Smart Family under Verizon Smart Family Child App > Child App > iOS.



  8. You can send a text message to the Child device that includes a link the child can open. The link will include instructions on how to install the Verizon Smart Family Companion app. When you're done, the Parent device will receive a confirmation text message.

    More details are available right from the Verizon Smart Family app. See the How to Use Guide: Verizon Smart Family under Verizon Smart Family Child App > Pair Child App > Android.



  9. You can manage your Verizon Smart Family account online in My Verizon, in the My Verizon app or the Verizon Smart Family app.

    However, Verizon Smart Family Premium location features are only supported by the Verizon Smart Family app.



  10. Once you've signed up for Verizon Smart Family, you can add Family Members using the Verizon Smart Family app on your device.

     

    1. Open the Verizon Smart Family on the Parent device.
    2. Tap Settings.
    3. Tap Family Settings.
    4. Tap Add family member.

    You've successfully added a Family Member to your account.



Activity
  1. No, Verizon Smart Family doesn't have the ability to view the content of your child's text or multimedia (picture and video) messages.



  2. No, Verizon Smart Family doesn't show messages from third party providers, such as Apple® iMessage.



  3. No, FamilyBase doesn't include the ability to view the content of your child's text or multimedia (picture and video) messages.



  4. To view your child's School or Night Hours activity:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Select the Child you'd like to view from the Family Picker.
    3. Scroll down until you see the current day's Activity graph.
    4. Directly under the graph you'll see 'X at School' (shown at left) and 'X at night' (shown at right).
    5. To view other days, select More Info.
    6. Scroll through Activity using the arrows on either side of Today.

    You've successfully viewed your child's activity.



Limits
  1. To set up a Time Limit:

    1. Open the Verizon Smart Family on the Parent device.
    2. Select the Child from the top row of Family Members.
    3. Scroll down to the Manage Controls section and tap Limits.
    4. Tap Time Restrictions.

    Note: You can add School or Night Hours by tapping School Hours or Night Hours and adjusting the recommended Time Restrictions. To put the Time Restrictions into effect, tap Save.

    Note: You can add custom Time Restrictions by tapping Add a Time Restriction. Choose the days and times you want the custom Time Limit to go into effect. To put the Time Limit into effect, tap Save.

    For more details, please see the How to Use Guide: Verizon Smart Family under Verizon Smart Family Parent App > Controls > Set Time Restrictions.



  2. To delete a Time Limit:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Select the Child from the top row of Family Members.
    3. Scroll down and tap Limits.
    4. Tap Time Restrictions.
    5. Select the Limit you'd like to remove.
    6. Tap Remove.

    For more details, please see the How to Use Guide: Verizon Smart Family under Verizon Smart Family Parent App > Controls > Remove Time Restrictions.



  3. During a Time Restriction, the child won’t be able to call, text or use cellular data. However, they can still use Wi-Fi.

    For more details, navigate to Limits > Time Restrictions > More Info.



  4. To set up a Data Target:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Select the Child from the top row of Contacts.
    3. Scroll down and tap Limits.
    4. Tap Data Target.
    5. Set a Data Limit (in GB) for the Child.

      Note: To get notified when they child reaches the set Data Target, tap Don't block data, but alert me when the limit is reached.

    6. To put the Data Target into effect, tap Save.

    For more details, please see the How to Use Guide: Verizon Smart Family under Verizon Smart Family Parent App > Controls > Set a Data Target.



  5. Data Targets are measured in GB per month.



  6. To delete a Data Target:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Select the Child from the top row of Contacts.
    3. Scroll down and tap Limits.
    4. Tap Data Target.
    5. Tap the Data Target you've set for the Child.
    6. Tap Remove.

    For more details, please see the How to Use Guide: Verizon Smart Family under Verizon Smart Family Parent App > Controls > Remove a Data Target.



  7. To set up a Purchase Limit:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Select the Child from the top row of Contacts.
    3. Scroll down and tap Limits.
    4. Tap Purchase Limit.
    5. Enter a dollar amount to set a Purchase Limit.
    6. To put the Purchase Limit into effect, tap Save.

    You've successfully set up a Purchase Limit.

    For more details, please see the How to Use Guide: Verizon Smart Family under Verizon Smart Family Parent App > Controls > Set a Purchase Limit.



  8. Purchase Limits are measure in dollars per month.



  9. To delete a Purchase Limit:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Select the Child from the top row of Contacts.
    3. Scroll down and tap Limits.
    4. Tap Purchase Limit.
    5. Tap the Purchase Limit you've set for the Child.
    6. Tap Remove.

    You've successfully deleted a Purchase Limit.

    For more details, please see the How to Use Guide: Verizon Smart Family under Verizon Smart Family Parent App > Controls > Remove a Purchase Limit.



  10. To set up a Call Limit:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Select the Child from the top row of Contacts.
    3. Scroll down and tap Limits.
    4. Tap Call Limits.
    5. Enter a Call Limit in minutes per month.
    6. To put the Call Limit into effect, tap Save.

    You've successfully set up a Call Limit.

    For more details, please see the How to Use Guide: Verizon Smart Family under Verizon Smart Family Parent App > Controls > Set a Call Limit.



  11. Call Limits are measured in minutes per month.



  12. To delete a Call Limit:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Select the Child from the top row of Contacts.
    3. Scroll down and tap Limits.
    4. Tap Call Limits.
    5. Tap the Call Limit you've set for the Child.
    6. Tap Remove.

    You've successfully deleted a Call Limit.

    For more details, please see the How to Use Guide: Verizon Smart Family under Verizon Smart Family Parent App > Controls > Remove a Call Limit.



  13. To set up a Text Limit:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Select the Child from the top row of Contacts.
    3. Scroll down and tap Limits.
    4. Tap Text Limits.
    5. Enter the maximum number of texts you'll allow the Child to send and receive in a month.
    6. To put the Text Limit into effect, tap Save.

    You've successfully set up a Text Limit.

    For more details, please see the How to Use Guide: Verizon Smart Family under Verizon Smart Family Parent App > Controls > Set a Text Limit.



  14. Text Limits are measured in texts per month.



  15. To delete a Text Limit:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Select the Child from the top row of Contacts.
    3. Scroll down and tap Limits.
    4. Tap Text Limits.
    5. Tap the Text Limit you've set for the Child.
    6. Tap Remove.

    You've successfully deleted a Text Limit.

    For more details, please see the How to Use Guide: Verizon Smart Family under Verizon Smart Family Parent App > Controls > Remove a Text Limit.



Content Filtering
  1. To reset your account Content Filters:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Select the Child from the top row of Family Members.
    3. Scroll down and tap Content Filters.
    4. Tap the gear-shaped Settings icon in the top right corner.
    5. Tap Remove all Content Filters.
    6. Tap Reset.

    You've successfully reset your account Content Filters.



  2. To submit your Content Filters suggestions to Verizon Wireless:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Under a Content Filter category, scroll to the bottom of the screen.
    3. Tap Want to block something not listed?
    4. Fill out the survey, then submit it.

    You've successfully submitted your suggestions.



  3. No, we currently don't offer the option for your child to request access to blocked content.



  4. To manually block a website that's not included in a category:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Select the Child from the top row of Family Members.
    3. Scroll down and tap Content Filters.
    4. Select Websites.
    5. Select Blocked.
    6. Tap Block a Website.
    7. Enter the website you’d like to block.
    8. Tap Save.

    You've successfully blocked a website.



  5. You can quickly notify Verizon Wireless of an app that should be blocked but isn’t using the Verizon Smart Family app.

    1. Open the Verizon Smart Family app on the Parent device.
    2. Select the Child from the top row of Contacts.
    3. Scroll down and tap Content Filters.
    4. Select the category More.
    5. Scroll down and select Looking for something not listed?
    6. Fill out the form, then select Submit.

    You've successfully notified us of an app that should be blocked.



  6. To add a website to the Trusted Websites list:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Select the Child from the top row of Contacts.
    3. Scroll down and tap Content Filters.
    4. Select Websites.
    5. Select Trusted.
    6. Tap Trust a Website.
    7. Enter the website you'd like to allow.
    8. Tap Save.

    You've successfully added a website to the Trusted Websites list.



  7. To edit or delete a website from the Allowed Websites list:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Select the Child from the top row of Contacts.
    3. Scroll down and tap Content Filters.
    4. Select Websites.
    5. Select Allowed Websites.
    6. Select the website from the allowed websites you'd like to edit or remove.

    Note: To edit a website on the Trusted list, tap the entry and edit as needed. To remove a website, tap the X next to the entry and then tap OK.

    You've successfully edited or removed a website from the list.



  8. To add a website to the Blocked Websites list:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Select the Child from the top row of Contacts.
    3. Scroll down and tap Content Filters.
    4. Select Websites.
    5. Select Blocked.
    6. Tap Block a Website.
    7. Enter the website you'd like to block.
    8. Tap Save.

    You've successfully added a website to the list.



  9. To edit or delete a website from the Blocked Websites list:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Select the Child from the top row of Contacts.
    3. Scroll down and tap Content Filters.
    4. Select Websites.
    5. Select Blocked Websites.
    6. Select the website you’d like to edit or remove.

    Note: To edit, tap on the entry and edit as needed. To remove, tap the X next to the entry and then tap OK.

    You've successfully edited or removed a website from the list.



  10. To pause your child's internet:

    1. Open the Verizon Smart Family on the Parent device.
    2. Select the Child from the top row of Contacts.
    3. Tap Pause Internet.

    Note: The Child device must be paired in order to use this function.

    You've successfully paused your child's internet.



  11. To resume your child's internet:

    1. Open the Verizon Smart Family on the Parent device.
    2. Select the Child from the top row of Contacts.
    3. Tap Unpause Internet.

    Note: The Child device must be paired in order to use this function.

    You've successfully unpaused your child's internet.



  12. No, you won't be notified if the child attempts to access blocked content on their device.



Contacts
  1. The Top Contacts category shows you which contacts your child communicates with most frequently based on the number of calls and texts. Contact rankings are updated every 4 hours.



  2. Trusted Contacts can include any of the following:

    • 10-digit mobile or landline numbers
    • International numbers
    • Email addresses
    • Instant messaging screen names
    • Voicemail numbers (your own number)

    Note: Voicemail access is restricted after the voice limit is reached and during Time Restrictions. To have Voicemail access at all times, you may want to add your own mobile number to the Trusted Contacts list. However, because Voicemail usage is billable, this usage will be billed and won't be restricted if your mobile number or Voicemail access number is added to the Trusted Contacts list. Communication between Trusted Contacts is always allowed and could result in overage. All minutes, data and messaging usage will be billed in accordance with your applicable wireless plan, feature or package.



  3. To add a Trusted Contact:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Go to a child's Dashboard.
    3. Tap Contacts.
    4. Tap Trusted contacts.
    5. Tap Trust a number.
    6. Enter the contact and tap Save.

    You've successfully added a Trusted Contact.



  4. To remove a contact from the Trusted Contacts list:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Go to a child's Dashboard.
    3. Tap Contacts.
    4. Tap Trusted contacts.
    5. Tap the X for the contact you'd like to remove from the list.

    You've successfully removed a contact from the Trusted Contacts list.



  5. You can block up to 20 contacts from communicating with your child's device. All calls, text and multimedia messages to and from Blocked Contacts will be prevented.

    You can block:

    • Domestic phone numbers
    • International phone numbers
    • Email addresses
    • All incoming calls from numbers listed as Private, Restricted or Unavailable
    • Outgoing calls to 411, 1411, #411 and *411 directory assistance

    To block specific phone numbers or contacts, enter the phone number or email address as a Blocked Contact.

    For more information about blocking telemarketing calls, visit the Federal Trade Commission's National Do Not Call Directory.



  6. Yes, you can block all outgoing calls to 411, 1411, #411 and *411 directory assistance.



  7. Yes. You're unable block 911, numbers that are within your own account or numbers currently added to the Trusted list.



  8. To add a Blocked Contact:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Go to a child's Dashboard.
    3. Tap Contacts.
    4. Tap Blocked contacts.
    5. Tap Block a number.
    6. Enter the contact and tap Save.

    You've successfully added a Blocked Contact.



  9. If the caller has enabled Caller ID Blocking and the number is recognized by our network, a number on your Blocked Contacts list will still be blocked.

    If you've chosen to block all Private, Restricted and Unavailable numbers on your child’s phone, any caller using Caller ID Blocking will be prohibited from contacting your child.

    Learn more by visiting the Caller ID Blocking FAQs.



  10. To remove a Blocked Contact:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Go to a child's Dashboard.
    3. Tap Contacts.
    4. Tap Blocked contacts.
    5. Tap the X for the contact you want to remove from the Blocked Contacts list.

    You've successfully removed a contact from the Blocked Contacts list.



Location
  1. Yes, you'll need to have the Verizon Smart Family Companion app on the child's device in order to locate them.



  2. No, your child won't know when you've located them using Verizon Smart Family.



  3. To view your child's device location:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Tap on your child's Map.
    3. Tap Navigate.

    You've successfully located your child's device location.



  4. If your child's device is paired with the Verizon Smart Family Companion app, the location results will indicate a street address and approximately how many yards away the device is from that location.

    However, location accuracy depends on a number of factors, including:

    • Pairing status of Smart Family Companion app with parent device
    • Child device has good connectivity to data network
    • Child device has location ON and set to high accuracy
    • Smart Family Companion app has permission to always access child's device location
    • Smart Family Companion app has Background App Refresh turned ON (iOS devices only)

    We recommend you download the Verizon Smart Family Companion app onto your child's phone for better location accuracy.



  5. It depends. Verizon Smart Family is designed to be used within Verizon coverage areas in the continental US and Hawaii, and some features maybe unavailable outside of this service area. Location accuracy also may vary based on device network connection.



  6. If a child can't be located, the child's device may be off or the phone's GPS functionality is deactivated.

    If the phone can't be located for an extended period of time, please attempt a few test locates with a phone in your possession. Be sure to check the phone's GPS functionality to ensure that it’s on before testing.

    If the phone still can't be located after for 24+ hours (and the test locates with the phone in your possession have been unsuccessful), please contact Verizon Customer Care (800) 922-0204.



  7. To save a Place:

    1. Open the Verizon Smart Family app on the Parent device.
    2. After a successful locate, tap the Map to display location results.
    3. Tap on the individual location result you'd like to save.
    4. Enter the Place name.
      Note: You have the option to add an Arrival or Departure alert to the newly named Place.
    5. Tap Save.
    6. You'll be redirected back to the Map with your newly saved Place.

    You've successfully saved a Place.



  8. To delete a Place:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Tap on your child's Dashboard.
    3. Tap Location alerts.
    4. Tap Places & alerts.
    5. Tap on a Place.
    6. Tap Remove.

    You've successfully removed a Place.



  9. To view Location history:

    1. Tap the Map to view location result details and previous Location requests.
    2. Tap on an individual location result to view more details.

    Note: The result will display on the map with the location details listed below.

    You've successfully viewed the Location history.



  10. Location history is automatically deleted after 7 day and isn't recoverable.



  11. Your child will receive a notification every month notifying them that their Activity and/or Location can be tracked.



  12. No, the monthly notification your child will receive is required. However, your child won't receive additional notifications.



Using Location Alerts
  1. To set up Location Alerts:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Select the Child from the top row of Contacts.
    3. Scroll down to Controls, then tap Location Alerts.
    4. Tap Scheduled Alerts.
    5. Tap Add an alert.
    6. Set the day and time you'd like to be notified, then tap Save.

    You've successfully set up Location Alerts.



  2. To edit or remove Location Alerts:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Select the Child from the top row of Contacts.
    3. Scroll down to Controls, then tap Location Alerts.
    4. Tap Scheduled Alerts.
    5. Select the Scheduled Alert you want to edit or remove.

    Note: To edit, make the desired changes and then select Save. To remove, tap Remove.

    You've successfully edited or removed Location Alerts.



  3. To set up an Arrival Alert:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Select the Child from the top row of Contacts.
    3. Scroll down to Controls, then tap Location Alerts.
    4. Tap Places & alerts.
    5. Tap Add a place.
    6. Enter the Place name and address, then tap Arrival alert.
    7. Tap Save.

    You've successfully set up an Arrival Alert.

     



  4. To edit or remove an Arrival Alert:

    1. Open the Verizon Smart Family on the Parent device.
    2. Select the Child from the top row of Contacts.
    3. Scroll down to Controls, then tap Location Alerts.
    4. Tap Places and Alerts.
    5. Select the Arrival Alert you want to edit or remove.

    Note: To edit, make the desired changes and then select Save. To remove, tap Remove.

    You've successfully edited or removed an alert.



  5. To set up a Departure Alert:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Select the Child from the top row of Contacts.
    3. Scroll down to Controls, then tap Location Alerts.
    4. Tap Places and Alerts.
    5. Tap Add a place.
    6. Enter the Place name and address, then tap Departure alert.
    7. Tap Save.

    You've successfully set up a Departure Alert.



  6. To edit or remove a Departure Alert:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Select the Child from the top row of Contacts.
    3. Scroll down to Controls, then tap Location Alerts.
    4. Tap Places and Alerts.
    5. Select the Departure Alert you want to edit or remove.

    Note: To edit, make the desired changes and then select Save. To remove, tap Remove.

    You've successfully edited or removed a Departure Alert.



  7. Arrival / Departure Alert notifications should occur close to the time they were triggered. However, we've seen them occasionally delayed for a variety of reasons, including Verizon Smart Family Companion pairing status, app status and network connectivity.



Settings
  1. Family Members can't change roles. All Verizon Account Managers are assigned the Parent role, and all Account Members are assigned the Child role.



  2. Only parents can change Location settings.

    To change Location settings:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Tap the Settings (gear-shaped) icon in the top right of the Dashboard.
    3. Tap family settings.
    4. Select the Family Member’s Location settings you want to change.
    5. Tap location sharing, then update the settings.

    You've successfully changed your Location settings.



  3. Only parents can change notification settings.

    To change the notification settings:

    1. Open the Verizon Smart Family app on the Parent device.
    2. Tap the Settings (gear-shaped) icon on the top right of the Dashboard.
    3. Tap notifications.
    4. Select the Child notification settings you want to update, then update the notification preferences.

    You've successfully changed your notification settings.



Smart Family Companion App
  1. Your child will see a page with the Verizon Smart Family Companion app's pairing status. If the Companion app is paired, the message will read: "Connected to Verizon Smart Family".



  2. Yes, your child can locate your device's location after you change your Location sharing preferences. On your Parent device, go into your Settings and allow Location sharing.



  3. No, a child can't view a Parent device's call and text activity.



  4. Your child can request the location of other Family Members from their Verizon Smart Family Companion app.

    To locate another Family Member:

    1. Open the Verizon Smart Family Companion app on the Child device.
    2. Sign in to the Verizon Smart Family Companion app.
    3. Select the Family Member.
    4. Tap Request Location.

    You've successfully located a Family Member.



  5. Your child won't be able to access websites or use apps that use the internet. They’ll see an option to "Unpause internet" instead of "Pause internet".



  6. A Mobile Device Management (MDM) profile is used on iPhones to support Parental Control features, such as Content Filters, app blocking and pausing the internet.

    iPhone can be managed by only one MDM profile at a time. If you already have an MDM profile on a device, you’ll be prompted to uninstall your first MDM profile.



Troubleshooting
  1. Click the Chat with us button at the bottom right corner of this page to contact one of our representatives.



  2. Android is a trademark of Google, Inc.
    iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license.
    Apple, iPhone, App Store and iMessage are registered trademarks of Apple Inc. Amazon Appstore is a trademark of Amazon.com, Inc. or its affiliates.

Was this helpful?    

Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Tweet @VZWSupport

Connect with us on Messenger

Post a question and get a response from a Verizon Expert.

Ask on Messenger

Get help at a store

Visit a store to get detailed and personal assistance from a Verizon expert.
isTealiumFlag=true