The Verizon SureResponse service will be discontinued during the month of November 2016. No early termination fee will be charged. If you're still interested in the type of service that SureResponse provides, you may want to consider the Numerex myShield™. Please contact Numerex at 844-get-myshield (844-438-6974), or visit www.numerex.com/myshieldupgrade for more information. We apologize for any inconvenience, and thank you for being a Verizon customer.