Wear24™ - Support Overview

Find support and online tools for your Verizon Wear24.
Select Your Device
Samsung Galaxy Note9
Samsung Galaxy Tab A (8.0)
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Samsung Galaxy Tab S4
Samsung Galaxy S7
Apple® iPhone® 7
Apple® iPhone® 6s Plus
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Apple® iPhone® 8 Plus
Samsung Galaxy View
Samsung Galaxy S8
Apple® iPhone® X
Apple® iPhone® 8
Verizon Ellipsis™ Jetpack®
Galaxy Tab E (8.0)
Samsung Galaxy S9
Apple® iPhone® SE
Galaxy J7 / J7 V
Samsung Galaxy S® 5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy S® 6
Samsung Galaxy Note8
Samsung Galaxy S9+
Samsung Galaxy S7 edge
Apple® iPad® 2
Apple® iPhone® 5s
Samsung Galaxy S® 4
Cadence by Kyocera
LG K20™ V
Moto Z Force Droid Edition
Apple Watch® Series 3
Verizon Wireless Home Phone
Samsung 3G Network Extender
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy J3 Eclipse
Google Pixel 2 XL
Jetpack® MiFi® 7730L
Pixel™, Phone by Google
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy S8+
LG Exalt® LTE
Samsung Galaxy J3 V
GizmoGadget™ by LG
moto g6
Google Pixel 2
Moto Z Play Droid Edition
Samsung 4G LTE Network Extender
Motorola moto z2 play
Motorola moto z2 force edition
Samsung Galaxy Note5
LG Revere® 3
Samsung Galaxy Note® 4
G7 ThinQ
LG G6™
Apple® iPhone® 5c
Verizon Ellipsis® Jetpack® MHS900L
Apple® iPhone® 5
Samsung Galaxy J3 (2016)
Motorola moto e4
Droid Turbo by Motorola
Verizon Ellipsis® 8
Verizon Ellipsis® 7
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Gusto® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon LTE Internet and Home Phone
Pixel™ XL, Phone by Google
ASUS ZenFone™ V
Moto Z Droid Edition
Stylo™ 2 V
Verizon MiFi® 4G LTE Global USB Modem U620L
Apple® iPhone® 4
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy Core Prime™
LG G4™
Droid Turbo in Ballistic Nylon
Hum+ by Verizon
DuraForce PRO with Sapphire Shield
Samsung Galaxy J1™ Prepaid
Samsung Convoy® 4
ZTE Blade™ Vantage Prepaid
Microsoft Surface 3
Verizon Wear24™
LG Cosmos™ 3
ZTE Cymbal® LTE
Motorola moto e4 plus™
PRIV™ by BlackBerry®
Ellipsis® Jetpack® MHS800L
Apple® iPhone® 4s
GizmoPal® 2 by LG
Samsung Galaxy Note® 3
Galaxy J3 Mission
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Verizon Verizon SmartHub with Voice
LG Optimus Zone™ 3
ZenFone™ V Live
Samsung Gear S3 frontier
Samsung Galaxy S6 edge +
Verizon Wireless Home Phone T2000
Motorola moto e5 play
BlackBerry® Bold™ 9930 smartphone
LG V30®
Verizon 4G LTE USB Modem 551L
Verizon Global USB Modem USB730L
Samsung Galaxy S® III
Verizon Ellipsis® 10
Samsung 4G LTE Network Extender 2
Galaxy J7 V (2nd Gen.)
Toyota Connected Car
Moto G Play
Kyocera DuraXV+
LG V10™
LTE Internet (Installed)
LG Exalt™
Apple® iPad® (6th Generation) 9.7-inch
Galaxy Tab E
Sonim XP5
ZenPad™ Z10
Samsung Convoy™ 3
Samsung Galaxy S® 6 edge
ZenPad™ Z8
Galaxy J3 V (3rd Gen.)
Moto X™ by Motorola
BlackBerry Classic
moto g6 play
ASUS ZenPad™ Z8s
LG Extravert™ 2
Apple® iPad® (9.7-inch)
Brigadier™ by Kyocera
Samsung Galaxy J3 (3rd Gen.)
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Casio G'zOne Ravine® 2
Casio G'zOne Commando®
Verizon 4G LTE USB Modem UML295
Sony Xperia® Z3v
Samsung Convoy™ 2
Ellipsis™ Jetpack® MHS815L
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Intensity™ II
HTC One® (M8)
Samsung Galaxy J7 (2nd Gen.)
Samsung Gusto® 2
BlackBerry® Q10 smartphone
HTC 10™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Revere®
Samsung Galaxy Tab S3
LG G Vista
Apple® iPad Pro® (12.9-inch)
Casio G'zOne Commando® 4G LTE
Apple® iPad Pro® (10.5-inch)
Apple® iPad Air® 2
LG G Pad 8.3 LTE
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Apple® iPad mini™ with Retina display
Verizon Ellipsis® 8 HD
ASUS ZenFone™ AR
Gear S2
Gear S®
Samsung Galaxy S® 4 mini
Samsung Brightside™
Arlo Go
Verizon GizmoTab™
Samsung Convoy™
BlackBerry® Z10 smartphone
Samsung Galaxy Note® II
Samsung Galaxy Book
Casio G'zOne Ravine®
Samsung Galaxy Tab®
HTC Desire® 530
Verizon Wireless USB760 Modem
HTC One M9
BlackBerry® Z30 smartphone
LG Octane™
BlackBerry® Bold 9650 smartphone
Apple® iPad Pro®
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Galaxy Tab® 2 (7.0)
LG Accolade™
Samsung Galaxy Note® 10.1
Nokia Lumia 928
HTC One®
Apple® iPad® with Wi-Fi + 4G
Samsung Haven™
Moto X™ (2nd Gen.)
LG Cosmos™ 2
HP Elite x2 1012
HTC Desire® 526
LG Revere® 2
Samsung Intensity™ III
Samsung Gusto®
Samsung Galaxy Tab S2
HTC Desire® 626
Apple® iPad mini® 4
Apple® iPad®
Apple® iPad Pro® (9.7-inch)
Apple® iPad Air®
Samsung Galaxy Tab® 4 (10.1)
LG VX8300
Galaxy Note® Edge
Samsung Knack™
Yealink One TalkSM IP DECT Phone Bundle
LG enV®3
LG 4G LTE USB Modem VL600
LG Terra™
Samsung Galaxy Camera®
Samsung Galaxy Tab® 2 (10.1)
Motorola MOTO™ W755
Nokia Lumia 822
LG Exalt™II
Spartan GoCam™
Apple® iPad mini™
LG G Pad™ X8.3
Samsung Gear S3 classic
G Pad™ 7.0 LTE
Delphi Connect with 4G LTE Mobile Hotspot
Pantech Hotshot™
Nexus 6
LG Cosmos™ Touch
Ellipsis® Kids
Casio G'zOne Boulder®
Samsung Galaxy Tab® 4 (8.0)
Motorola Barrage™
Sony Xperia® Z2
Samsung Galaxy S® III mini
Samsung Smooth™
LG enV®2
Samsung Galaxy Tab® (10.1)
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Verizon Ellipsis® 10 HD
LG Cosmos™
LG VX5500
HTC One® (M8) for Windows®
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
LG Extravert™
Samsung Alias™ 2
Casio G'zOne Rock™
Lexus Connected Car
Samsung Intensity™
Verizon Wireless UMW190 Global USB Modem
Nokia Lumia Icon
Watch Urbane™ 2nd Edition LTE
G Pad™ 10.1 LTE
Verizon Wireless UM175 USB Modem
Verizon Wireless G'zOne Type-S
LG VX5400
Lancet™ for Android®
Motorola XOOM™ 4G LTE
Pantech Jest™ 2
Lucid™3 by LG
Nokia Lumia 2520
Samsung Galaxy Stellar™
Motorola W385
Apple® iPad mini™ 3
Samsung SCH-u340
HTC Desire® 612
Verizon Wireless PC5750 PC Card
Samsung Galaxy Tab® S
Samsung Galaxy Note® 10.1 2014 Edition
Verizon Wireless Escapade®
HTC One® remix
Enact™ by LG
Samsung Galaxy Note® Pro
Samsung SCH-u430
HP Spectre x2
Samsung Gear S2 classic
LG VX8360
Samsung Galaxy™ Stratosphere™ II
Samsung SCH-a870
Google Nexus 7
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Lucid™ by LG
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX8350
Samsung SCH-u410
Samsung Reality™
Moto X™ - Designed by You (2nd Generation)
Lucid™2 by LG
LG VX5300
Galaxy Nexus by Samsung
Verizon Wireless Coupe™
Motorola V325i
Apple® iPad® with Retina display
LG VX5200
Motorola V325
Samsung SCH-u540
LG VX3300
Verizon Wireless CDM8975
LG VX3200
Motorola W315
LG Clout™
Samsung SCH-a650
Motorola V325xi
Luge™ by Motorola Prepaid
Motorola Entice™
Samsung SCH-a630
moto z3
Motorola RAZR V3m in Gray

Activation, Setup & User Guides

Activate Data Service - Wear24™
[Device-Specific Instructions]
Here's how to activate data service on your Wear24.
Remove Gmail™ Account - Wear24™
[Device-Specific Instructions]
Set Up Device - Wear24™
[Device-Specific Instructions]
Wear24 Quick Reference Guide (PDF)
This Wear24 quick reference guide shows you how to set up your watch, make calls, answer calls, and basic use.
Wear24 User Guide (PDF)
This Wear24 User Guide can help you get the most out of your device, like charging, pairing, personalizing, setting up calling on your watch, and advanced use.

Alerts & Reminders

Manage Alerts / Notifications - Wear24™
[Device-Specific Instructions]


Delete Carrier Profile - Wear24™
[Device-Specific Instructions]
Disable Carrier Profile - Wear24™
[Device-Specific Instructions]
Download Carrier Profile - Wear24™
[Device-Specific Instructions]
Enable Carrier Profile - Wear24™
[Device-Specific Instructions]

Battery & Power

Battery Overview - Wear24™
[Device-Specific Instructions]
Charge the Device - Wear24™
[Device-Specific Instructions]
Extend Battery Life - Wear24™
[Device-Specific Instructions]


Bluetooth® Discovery Mode - Wear24™
[Device-Specific Instructions]
Turn Bluetooth® On / Off - Wear24™
[Device-Specific Instructions]

Calling & Dialing

Answer a Call - Wear24™
[Device-Specific Instructions]
Call History - Wear24™
[Device-Specific Instructions]
Call a Number - Wear24™
[Device-Specific Instructions]
Calling Setup - Wear24™
[Device-Specific Instructions]
Redial - Wear24™
[Device-Specific Instructions]


View Contacts - Wear24™
[Device-Specific Instructions]


Activate Data Service - Wear24™
[Device-Specific Instructions]
Here's how to activate data service on your Wear24.
Data Roaming - Wear24™
[Device-Specific Instructions]
Manage Data Usage - Wear24™
[Device-Specific Instructions]
Here's how to change the data usage cycle on your device, view data usage and set data warnings and limits.
Turn Data On / Off - Wear24™
[Device-Specific Instructions]

Date & Time

Date and Time Settings - Wear24™
[Device-Specific Instructions]

Device ID & Info

Check for Physical Damage
[Device-Specific Instructions]
Here's how to help determine if your device has damage.
View Device Info - Wear24™
[Device-Specific Instructions]
View Phone Number - Wear24™
[Device-Specific Instructions]
View SIM Card Number - Wear24™
[Device-Specific Instructions]

Device Settings

Airplane Mode - Wear24™
[Device-Specific Instructions]
Display Settings - Wear24™
[Device-Specific Instructions]


Compose and Send Email Message - Wear24™
[Device-Specific Instructions]
Reply to an Email Message - Wear24™
[Device-Specific Instructions]

GPS & Location Based Services

Turn GPS Location On / Off - Wear24™
[Device-Specific Instructions]

Home Screen

Access Notification Panel - Wear24™
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Change Device Password - Wear24™
[Device-Specific Instructions]
Change Permissions - Wear24™
[Device-Specific Instructions]
Set Up Screen Lock - Wear24™
[Device-Specific Instructions]
Turn Off Screen Lock - Wear24™
[Device-Specific Instructions]
Unlock Screen - Wear24™
[Device-Specific Instructions]
To unlock the screen on your watch, check out this info.


Check Memory - Wear24™
[Device-Specific Instructions]

Near Field Communication (NFC)

Turn NFC On / Off - Wear24™
[Device-Specific Instructions]
Here's how to turn NFC on or off on the Wear 23.

Operating System & Software

Factory Data Reset (Powered Off) - Wear24™
[Device-Specific Instructions]
If your Wear24 watch has a blank or frozen screen or calling, app, audio and syncing issues, view this.
Factory Data Reset (Powered On) - Wear24™
[Device-Specific Instructions]
Install Device Software Update - Wear24™
[Device-Specific Instructions]
View Software Version - Wear24™
[Device-Specific Instructions]
Wear24 Software Update
Discover the benefits of the most recent software update and view instructions to see how to download the software to your Verizon device.

SIM Card

Insert SIM Card - Wear24™
[Device-Specific Instructions]
Modify SIM PIN - Wear24™
[Device-Specific Instructions]
Remove SIM Card - Wear24™
[Device-Specific Instructions]
Turn SIM PIN On / Off - Wear24™
[Device-Specific Instructions]
Unblock SIM PIN - Wear24™
[Device-Specific Instructions]
View SIM EID Number - Wear24™
[Device-Specific Instructions]

Sounds, Volume & Audio

Set Ringtones - Wear24™
[Device-Specific Instructions]
Vibrate Mode - Wear24™
[Device-Specific Instructions]
Volume Controls - Wear24™
[Device-Specific Instructions]

Status Indicators/Lights

View Signal Strength - Wear24™
[Device-Specific Instructions]
Here's how to view signal strength on the Wear24 smartwatch.

Text & Multimedia Messaging

Create and Send a Text Message - Wear24™
[Device-Specific Instructions]
View Text Messages - Wear24™
[Device-Specific Instructions]

Visual & Hearing Accessibility

Accessibility Settings - Android®
[Device-Specific Instructions]
Here's how to configure common accessibility settings for your Android smartphone or tablet.
Magnification Gestures / Touch Zoom - Android®
[Device-Specific Instructions]
Here's how to configure your magnification gestures on your Android smartphone or tablet.

Wi-Fi & Network

Add Wi-Fi Network - Wear24™
[Device-Specific Instructions]
Manually Add a Wi-Fi Network - Wear24™
[Device-Specific Instructions]
Remove Wi-Fi Connection - Wear24™
[Device-Specific Instructions]
Turn Wi-Fi On / Off - Wear24™
[Device-Specific Instructions]

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